Virgin Media Outage Report in Hoylake, Metropolitan Borough of Wirral, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hoylake, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hoylake and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (24%)
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Wi-fi (12%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Hoylake, Metropolitan Borough of Wirral, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Upton, Ellesmere Port, Birkenhead, Prenton, Greasby, Aintree Village and Wallasey.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hoylake, England
Latest outage, problems and issue reports in Hoylake and nearby locations:
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Nick holt
(@Holty_74) reported
from
Wallasey, England
@virginmedia service has been down on the Wirral most of the day. Any idea when a fix will happen?
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Ada Yoga🧘🏾♀️
(@Krys_yogi) reported
from
Liverpool, England
@virginmedia you guys are really ***************. What's with the network outage?? Please fix this!
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Roy Stephens
(@RoyRoyski73) reported
from
Birkenhead, England
@virginmedia another example of amazingly useless customer service. Well done @virginmedia , you sent a cheque in her old married name, and then hung up on her when she tried to sort it out. #dontmindtakingmymoney #uselesscustomerservice
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia can you remind me the link for customer complaints please. Engineer lied, lost working time now still not right and I refuse to keep paying when I’m not getting a steady working internet let alone at the volt speeds as advertised
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia He swapped out the router said that solved a bit of the issue but speeds still not as expected then said he would have to book a longer appointment to figure out the issue so he went. Waiting for another appointment
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Gary Kilroy
(@Gary_Kilroy) reported
from
Liverpool, England
The customer service offered by @virginmedia has now reached such comically useless levels that they're now making it next to impossible for me to pay them for their services!
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El Jày Breth
(@LJBret11) reported
from
Seaforth, England
@virginmedia Where has my complaint disappeared too? C-070122513
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𝕯𝕵𝕭1965
(@BigDave767) reported
from
Birkenhead, England
@virginmedia is there a wi fi problem in the CH42 area, can’t get the Internet to work, turned the hub off/on to reboot still hasn’t worked
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia The team have booked an engineer but advised changes on router settings that have made it a bit better until the engineer can fix it properly
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Connor Wilson
(@ConnorTWilson) reported
from
Birkenhead, England
@george34570256 That's no problem mate, I didn't even know there was a Prime channel on virgin media haha, just means I can throw the football on
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia Looks like your engineer told me he would book a follow up appointment then didn’t bother. Your customer service lately and ability to provide a service are very lacking
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Neil Friday McGourty
(@Mcgourty22N) reported
from
Birkenhead, England
Got to love Virgin media. The Tv isn’t working so you go to the website to see if there’s a problem or if it’s just you and that isn’t working either. But don’t fear it tells you. The page where you can pay the bill is fine.
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Chris Greenhalgh
(@Ceasar_1990) reported
from
Liverpool, England
Virgin media internet is the worst 😤
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Matthew Jarrold
(@mrmrjarrold) reported
from
Liverpool, England
@virginmedia hi I’m having problem with tv and internet service in L25 but you aren’t accepting incoming calls?? What to do?
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Ada Yoga🧘🏾♀️
(@Krys_yogi) reported
from
Liverpool, England
@virginmedia Just seen an update that there's an issue in the area. How long is this gon take to fix? Some of us have work and need to be online. This is rather frustrating
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𝕯𝕵𝕭1965
(@BigDave767) reported
from
Birkenhead, England
@virginmedia Hi is there a problem in the CH42 area,some stations like Sky Sports aren’t coming on despite booting the box back up, and the box upstairs is the same
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Roy Stephens
(@RoyRoyski73) reported
from
Birkenhead, England
@virginmedia You reply didn't work, I clicked the link and the messages came up on a different page? But only mine??? Tuesday I'm going to ring, I just hope you don't hang up on me. Then I'm going to get advice on how to report the whole situation.
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia I don’t want to talk to an Indian call centre going off a script I want a reasonable human who doesn’t work from a script and can help me
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Gary
(@GaryLiverpool) reported
from
Liverpool, England
@Deanzey @virginmedia But it never… I used mobile 5G 😜
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia They’ve sent a signal to it which they say will fix it but it’s even worse now
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tom Salyers
(@salyers_tom) reported
@virginmedia I have, and the diagnostics confirmed something was wrong--I have an engineer coming over this afternoon. I haven't factory-reset the router, as the last time this happened, the problem wound up being a faulty cable between the house and the cabinet that needed replacing.
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Karl Mercer ✡️🇬🇧
(@KarlMercer9) reported
I have never had such a worse time calling @virginmedia I have been lied to again. I am getting a tech visit but now im not but I still am. The fault in the area then told wasnt a fault that is now a fault and to top it off a tech call in 4 hours. I am confused. HELP ME!!!!!!!
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Biancaaa ✨
(@Biancaaa89) reported
@virginmedia second time in 3 months you've overcharges me for services since I renewed my contract. Can I cancel my services. I've had enough of this terrible customer service
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Random Hero
(@aaronbekir) reported
Hi @virginmedia who would I speak to at your company about your staff using underhand and frankly dodgy tactics on contract renewals and not honouring promises on accounts, retentions have been frankly rude. Been a customer for 15 years and don't appreciate this.
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Babs
(@Babs88743126) reported
@virginmedia Had a similar issue last week and an engineer came to fix after 4 days after I lost service and this week it will take another 4 days for someone to come and take a look… in the meantime I have no internet or cable tv
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Rudolf Schmidt
(@MrRudolfSchmidt) reported
@virginmedia I've rang up 3 times today to cancel a rolling contract on a flat I no longer live in, that's over 90 mins being on hold & transferred until the call ends! I just want to leave my contract, why is this so convoluted?!?
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Pete Wilkinson
(@wilkinsonpete) reported
@virginmedia one of your employees has just cut me off for not having my account number . Your service has been a disgrace. Tv has not worked properly for months yet your quite happy to take my money . Can I make official complaint pls
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Andrew Battle
(@andy_s_battle) reported
@virginmedia If it is cancelled again while I told that the service in@the area is normal I will be incandescent with rage and will look at an offcom complaint
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🌸🍉
(@0rfzz) reported
@virginmedia I've checked it says "there is an issue and it's being fixed" it's said that for the last three days. I asked for text updates and received nothing. Doesn't really help the issue here
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Andrew Battle
(@andy_s_battle) reported
@virginmedia I accept there can be problems but the device and info around this has been shocking at best and untrue at worst and to be offered to sell me a new deal when I was on a complaint call is an insult