Virgin Media Outage Report in Hoylake, Metropolitan Borough of Wirral, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hoylake, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hoylake and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (16%)
-
Total Blackout (13%)
-
TV (8%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near Hoylake, Metropolitan Borough of Wirral, England
The most recent Virgin Media outage reports came from the following cities: Prenton, Liverpool, Ellesmere Port, Birkenhead, Upton and Wallasey.
| City | Problem Type | Report Time |
|---|---|---|
 Prenton |
Wi-fi | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Wi-fi | |
| Ellesmere Port |
Total Blackout | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hoylake, England
Latest outage, problems and issue reports in Hoylake and nearby locations:
-
Mancunian 👉🏼 Merseyside
(@justmekieee) reported
from
Wallasey, England
@virginmedia Hi Virgin, I have called and asked for this to be escalated to a manager 3 times (you don't have a complaint's team apparently), over the past past 10 days.. over the telephone this was done, but no-one calls me 😞 and when I ring back noone has a clue what's going on..
-
Jayne
(@jayniecakes) reported
from
Liverpool, England
@virginmedia Why have a Twitter presence when you can never answer account specific queries? It's a ridiculous set up.
-
Rebekah Jones
(@Rebekah87816847) reported
from
Birkenhead, England
@virginmedia ... down AGAIN ... seriously get it sorted ..
-
Jayne
(@jayniecakes) reported
from
Liverpool, England
@virginmedia Well I've just had a "sort of" resolution but still not really acceptable. I gave 30 days notice to cancel my services as want to get Sky. Sky and Openreach are coming tomorrow to fit phoneline & services. I have booked a day off work for this. If there is still (cont) >>
-
L3 Red
(@JamieLFC1972) reported
from
Liverpool, England
@richardbranson I experienced the worst customer service ever from @virginmedia. Can someone explain to me why new customers get a better deal than loyal existing customers? It's criminal in this day and age really isn't it?
-
L3 Red
(@JamieLFC1972) reported
from
Liverpool, England
@virginmedia Us? As in your sub contracted call centre who's staff are not actually Virgin employees? Yeah, tried that and they can't look after Virgin's loyal customers either. I'll just leave, and come back in 3 months like I was told too. Shambolic customer service.
-
Amanda Ralph
(@aralph50) reported
from
Liverpool, England
@virginmedia must hate all their customers if they treat customers of 30 years this badly @skytv
-
Whittle
(@Stixx1979) reported
from
Liverpool, England
@virginmedia Unless you can locate the mobile phone that never reached me in August 2020, employ more peoley to deal with customers and open shops again , I shouldn't think there is thank you.
-
Whittle
(@Stixx1979) reported
from
Birkenhead, England
@realalanwiggins @virginmedia Pointless reporting anything even if you can get hold of anyone. Has to be the worst customer service about.
-
Liam 🥊🎙
(@LJBret11) reported
from
Seaforth, England
@virginmedia has got the worst customer service of any network. Raised a complaint back in January regarding a misold package,still waiting for an outcome. The notes say they have tried contacting me...no they havnt, not missed calls, voicemails or emails. Absolute liars.
-
MickHoll
(@aitch5012) reported
from
Liverpool, England
@virginmedia I know it isn’t correct pal. Hence my initial tweet. Not your fault sorry but an awful experience which I know won’t even register losing 1 customer but I’ve never dealt with such incompetence from every dept so needed to warn others
-
Mancunian 👉🏼 Merseyside
(@justmekieee) reported
from
Wallasey, England
@virginmedia I have yes, nothing appears. It states in your terms and conditions that payment will be made promptly, 30 days after the 1st missed appointment, it was 75 for you to fix, and now 85 since we started. If you terminate my services because of this, you pay me via cheque, correct?
-
Amanda Ralph
(@aralph50) reported
from
Liverpool, England
@virginmedia worst customer service ever. Have been a customer for 30 years and called today to review my package. 35 minutes, 3 departments later and still no closer to being sorted.
-
MickHoll
(@aitch5012) reported
from
Liverpool, England
@richardbranson @virginmedia has to be the worst company for customer service I have ever come across in my 41 years on this planet. 2 hours on the phone yesterday and today and passed from pillar to post and still non the wiser. Absolute disgrace and I’m being kind !
-
Chris Greenhalgh
(@Ceasar_1990) reported
from
Liverpool, England
Virgin media internet is the worst 😤
-
Jayne
(@jayniecakes) reported
from
Liverpool, England
@virginmedia They will disconnect my services but it might take 24 hrs..as I say if Openreach come and find I have a working phone line then them and Sky will cancel ny ibstallation! Please can my phone but turned off as of midnight or at least mych earlier than 24hrs?
-
Rebekah Jones
(@Rebekah87816847) reported
from
Birkenhead, England
@followmeplz39 @virginmedia All back up again now .. but seems the whole country went down at once
-
L3 Red
(@JamieLFC1972) reported
from
Liverpool, England
@richardbranson I experienced the worst customer service ever today from @virginmedia. Can someone explain to me why new customers get a better deal than loyal existing customers? It's criminal in this day and age really isn't it?
-
Mancunian 👉🏼 Merseyside
(@justmekieee) reported
from
Wallasey, England
THREE months I waited for @virginmedia to come out and install my new broadband around 16 rescheduled appointments, 2 no show engineers, 1 who 'nipped to his van' and then never came back, each time it'll be installed next time we assure you, all this time they are still adding..
-
Craig Adamson
(@iamcraigadamson) reported
from
Liverpool, England
Virgin media making Sky look more and more tempting every night. Another outage, come on guys.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Julie Plummer
(@JuliePlummer5) reported
@virginmedia I have moved into a new house. Paying £99 a month for basic tv and broadband. New contract. Was on virgin at my old house. Never had so much trouble!! Terribly poor service. And a rip off. I’d like a refund if and when this gets sorted. Although I don’t hold out any hope
-
Niall C
(@therealxniall) reported
Trying to cancel Virgin Media through live chat, and as I get passed from clerk to clerk, each one signs off with "Stay safe". I feel like I'm walking into a UK broadband hosted Purge event
-
Tom Walsh
(@THETomwalsh) reported
@virginmedia Who are Brightstar? Why did virgin call me offering an upgrade and new phone offer. Just spoken to Brightstar and Virgin has not reported the phone in its current condition. They said no damage on phone Who do I speak to please to resolved?
-
Princess Tara♡
(@missykala) reported
My dad trying to sort out our phone landline with @virginmedia and the lady just hung up on him! How rude! Is this how you treat all customers?
-
Jean
(@Jean57000300) reported
@virginmedia Thank you but no, issue is all around security questions my husband set it up and can’t remember any of his details all he has is account number and our address etc. He has been trying for ages to get help but no one will help until he clears his security questions which he can’t
-
S
(@sandeeppurba) reported
@virginmedia I raised a new complaint and was told your team closed it as it was a duplicate. What more can I do? I replied to the complaint email and got no response. Please escalate this at once! I have been patient and no responses but this is getting out of control now
-
Philip Iyegbe
(@Philmmaker1111) reported
@virginmedia your service is trash garbage! You need to work out how to process your payments properly and stop cutting of peoples WiFi for your stupidity. While you’re at it stop inventing passwords for my account it’s broadband not bitcoin. Scrapping you as soon as I can.
-
Tom Walsh
(@THETomwalsh) reported
@virginmedia Really? Your customer service dept can’t resolve on 151? I guess they are not trained correctly? The guys who operate your online customer service, they can’t be trained either then? Happy to provide call dates/times and pictures on of conversations. Hopefully 16th time lucky.
-
Hannah ✨💫
(@HannahMGreenway) reported
@virginmedia I was told when changing mobile data plan that add ons do not carry across despite being told it would when changing. I was essentially told nothing could be done, and it remains an issue due to the broadband outages we are having
-
Rich
(@RichVerran) reported
Another service outage... **** sake virgin media sort it out