Virgin Media Outage Report in Hoylake, Metropolitan Borough of Wirral, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hoylake, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hoylake and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Hoylake, Metropolitan Borough of Wirral, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Ellesmere Port, Eastham, Wallasey, Upton and Birkenhead.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Wi-fi | |
| Ellesmere Port |
Internet | |
| Eastham |
Internet | |
| Wallasey |
TV | |
| Liverpool |
Internet | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hoylake, England
Latest outage, problems and issue reports in Hoylake and nearby locations:
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia are useless fixing an area so they break your broadband then get you to do lots of useless tests that show the same thing then ask for a reset that will not fix anything
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Matthew Jarrold
(@mrmrjarrold) reported
from
Liverpool, England
@virginmedia No I just need someone to take ownership of the problem and sort it out
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia Planned work which is fine but the advert in writing and on the tv makes it sound good that you get data on your Virgin mobile if your broadband ever goes down. Just finding the contact for trading standards
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia Every time it fails I have never been asked to do a reset. The last time they checked their system and sent an engineer who put attenuation on it as the jitter was high and the system showed a fault their end
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia can you remind me the link for customer complaints please. Engineer lied, lost working time now still not right and I refuse to keep paying when I’m not getting a steady working internet let alone at the volt speeds as advertised
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia I don’t want to talk to an Indian call centre going off a script I want a reasonable human who doesn’t work from a script and can help me
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Frank Keegan
(@KeeganBig) reported
from
Liverpool, England
@virginmedia Yes. I am getting no service via the 2nd box whatsoever. The box light does not change from red. Tried switching off at the wall. Checked leads & have swapped over HDMI lead all to no avail.
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia The team have booked an engineer but advised changes on router settings that have made it a bit better until the engineer can fix it properly
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia just found out as I’m an oomph customer on volt I should get broadband of 350 but getting 53 jitter is beyond a joke too. What happened?
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Stephen Smith M.D (Manic Depressive)
(@claimsseven) reported
from
Seaforth, England
Thanks @virginmedia for a wasted 5 minutes with one of your ops tonight, trying to flog me your 360 service which I didn't need or want. Can you just get your ops to cut straight to chase in future, instead of me telling them that I'm not interested 5 times!
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Frank Keegan
(@KeeganBig) reported
from
Liverpool, England
@virginmedia no service from 2nd box so phoned customer service. Automated voice says text with link will be sent. Call ends. Text arrived. Pressed link takes me to page which says that link isn't working. Customer service is a joke.
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia Looks like your engineer told me he would book a follow up appointment then didn’t bother. Your customer service lately and ability to provide a service are very lacking
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia offer volt speeds of 350 paying for 200 getting 60ish it’s ridiculous I’ve spent hours sending them proof when jitter high they think resetting it all and spending more hours getting everything back up will work and I don’t it’s only been this bad this time since
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Jane Vickers
(@waveyjane) reported
from
Birkenhead, England
@virginmedia your customer service use to be the best hence I’ve stayed for 25 years. Today I have been queued for over 3 hours talking to a BOT. Shocking service.
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia I need to make a complaint and submit my bill for time wasted with tests that show me what I already know….it’s faulty and has been on and off for a long time and each fix doesn’t fix it
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia They’ve sent a signal to it which they say will fix it but it’s even worse now
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia I already spent ages on the phone on Friday when I needed internet but you were doing essential works. I study, work and have a young daughter I don’t have time for long phone calls for a service that should work.
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia Yes I know! They are doing essential works but you say broadband outage and you get data on your phone. That is a breach of trading standards as apparently you don’t do that
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia are totally crap and lie. No broadband we will put it on your phone like! Call for 30 minutes beginning for help all I get is I understand
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia He swapped out the router said that solved a bit of the issue but speeds still not as expected then said he would have to book a longer appointment to figure out the issue so he went. Waiting for another appointment
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sagar patel
(@Sagarpa34992099) reported
@virginmedia Called your helpline, pressed the options to go to cancellations, guy on the phone says he cant help, puts me into the queue for another hour. Then you disconnect the phone. Then tried online help, hour wait, transfer to cancellations, disconnect again. Disgrace.
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SSRacer
(@SSRacer_UK) reported
@SQRLTV @virginmedia They want the same from me. Constant price hikes from @virginmedia every year. We subsidize the good deals new customers get. I'm cancelling mine then starting again as a new customer. It wastes my time and the time of an engineer but that's the only way to get a good deal.
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Claire Carter
(@Claire_A_Carter) reported
@virginmedia Nope, just another inconsistency. It is still an open complaint, so they advise when I have called every day since
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DiTam
(@DiTamboly) reported
@virginmedia I need help raising a serious customer service issue. Was asked to do it via website but been searching for the last hour to submit a complaint by email but there is no option! Please explain how. I’ve already tried the phone route but that’s impossible!
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Andrew Herrington
(@Hezzie007) reported
@virginmedia It isn’t just frustrating it’s ridiculous, surely you monitor your network? Unless you already know that your infrastructure can’t deliver what you promise?
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Shelly 💜💙💜🇬🇧🇬🇧🇬🇧
(@ShellyLou1) reported
@virginmedia Last count 1 hour 29 minutes and still counting listening to the same songs on a loop to get through to your customer services!! unacceptable!!!!
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Jack Steves
(@JackSteves) reported
from
Edinburgh, Scotland
@AldoScrim89 @virginmedia They’re a horrible company - I swear they were never this bad pre-pandemic
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Tom Pink
(@turdish) reported
@virginmedia I need help working out how to cancel my broadband contract. Is it possible to do this in writing? Thanks
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DJJones
(@darrenjones20) reported
@virginmedia can you tell why my internet has been slow for a week now there isn't any issues in my area
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Claire Carter
(@Claire_A_Carter) reported
@virginmedia By telephone on the complaint was fi ally logged on the 14/01