Virgin Media Outage Report in Hoylake, Metropolitan Borough of Wirral, England

Problems in the last 24 hours in Hoylake, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hoylake, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Hoylake, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Prenton, and Upton.

City	Problem Type	Report Time
Liverpool	Wi-fi	1 day ago
Liverpool	Internet	4 days ago
Liverpool	Internet	5 days ago
Liverpool	Internet	7 days ago
Prenton	Total Blackout	14 days ago
Liverpool	Internet	16 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Hoylake, England

Latest outage, problems and issue reports in Hoylake and nearby locations:

• 
  Kathy Louise (@KathyyyLouiseee) reported 3 minutes ago from Liverpool, England

  @virginmedia I need to speak to someone urgently about Virgin showing a missed payment on my credit history back in August 2018, when I cancelled my internet back in June 2018 (which was made incredibly difficult by poor customer service at the time)

• 
  Tom Clegg (@Cleggy_96) reported 8 minutes ago from Liverpool, England

  Virgin media being down hasn’t effected me at all cos it never ******* works anyway, I burn through all me data in a week 🙄

• 
  IDIC (@CharlieIDIC) reported 8 minutes ago from Kirkby, England

  @virginmedia Please give me the contact address I guess I will compile the complaint in full and send it to whom ever overseas Virgin’s false advertising, breach of contract and not fit for purpose service I cannot see that Virgin give a toss about their customers or trying to sort internet

• 
  Greg O'Connell (@Gregster29) reported 10 minutes ago from Wallasey, England

  .@virginmedia not having the best customer services experience, and it's not due to Corona. 1st time around I was cut off. 2nd time, CSR couldn't get her system to work, but he colleagues was working, yet she wasn't allowed to transfer my call to them, so I'd need to call back.

• 
  originalkitten (@originalkitten) reported 10 minutes ago from Formby, England

  @virginmedia you go down on me more than my ex boyfriend ever did!

• 
  Robert Buckley (@robbuc10) reported 16 minutes ago from Birkenhead, England

  @virginmedia Sort out you’re broadband issues as this has been going on now for over 2 weeks !!!!!!!

• 
  liam (@robboliam) reported 18 minutes ago from Liverpool, England

  @privowen @virginmedia ye i found out before la, @Twitter need to fix up asap. also don’t bother replying cos i’m shadowbanned, cba replying again when u can’t see it

• 
  nicola mason 🕷 (@snicky37) reported 19 minutes ago from Birkenhead, England

  @virginmedia I have been trying for over 4 weeks to cancel my current package which we had as a special offer for the past year, i have received a bill which which is full price!, finally today my husband got through she was rude and hung up. HELP!!

• 
  Nathan Booth (@Nathann_B) reported 19 minutes ago from Liverpool, England

  @virginmedia Yeah and the mobile data gone down too

• 
  scousenatalie🌈 (@scousenatalie) reported 20 minutes ago from Liverpool, England

  Good job @EE gave me free unlimited data till October now shitty @virginmedia has gone down 🙄

• 
  afc warner colts u15s (@kevello) reported 27 minutes ago from Liverpool, England

  @virginmedia any chance of getting a call to sort internet out been losing signal for weeks now won’t come on 😡

• 
  Sara Hughes❤🦁 (@mrsyozzer1) reported 34 minutes ago from Birkenhead, England

  Yes annoyingly intermittent service, any idea when it'll be sorted @virginmedia

• 
  Hannah🌹 (@ShitofHan) reported 35 minutes ago from Liverpool, England

  Another day of me hot spotting to have a Zoom call! Thanks @VOXI_UK for having signal when @virginmedia doesn’t work!

• 
  GRAEME SMITH (@MrGraemeSmith) reported 38 minutes ago from Liverpool, England

  Having Virgin Media broadband and mobile is all well and good. Until both go down during lockdown. And your head falls off.

• 
  soph (@imsophieeee) reported 45 minutes ago from Birkenhead, England

  Right, I’m trying to get my sub machine guns gold virgin media. I don’t appreciate the internet going down every other game😭

• 
  IDIC (@CharlieIDIC) reported 49 minutes ago from Kirkby, England

  Whatever you do think twice before joining @virginmedia it might look fast on paper but the 100mbs service is running slow in Kirkby when it runs at all. Customer service just blames Covid @VodafoneUK gave me prices really quickly by a lovely lady working from home

• 
  Clare B (@clarebellla) reported 49 minutes ago from Liverpool, England

  @stuart_harris91 @HighamSteve @virginmedia I never mentioned compo. My daughter works from home as well as myself now and it interrupted us yesterday so was just checking it was working before I went to bed last night.

• 
  Tim Lyth (@the_eporter) reported 56 minutes ago from Ellesmere Port, England

  No Internet. Hope @virginmedia fix whatever the fault is soon

• 
  soph (@imsophieeee) reported 57 minutes ago from Birkenhead, England

  @virginmedia says there’s no known issues in my area, yet my internet has been down for the past 20 minutes :(

• 
  IDIC (@CharlieIDIC) reported 58 minutes ago from Kirkby, England

  @virginmedia all about the money not about the service. In Kirkby Merseyside we have had a lot of outages since March and you are ignoring my requests for help by email, chat, FB, Twitter and don’t answer the phones. @VodafoneUK uk answered my web chat straight away

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  EY Matters #OneSector #OneVoice (@EY_Matters) reported 5 minutes ago

  @virginmedia 4) formal complaint lodged in your organisation against Sabba - industry watchdog / ombudsman contacted re the whole debacle of this situation .. just want the service I pay for .. been with you for years #loyalcustomer #disgustedattreatment #actionneeded

• 
  JuanCarlosE8 (@JuanCarlosE8) reported 6 minutes ago

  @virginmedia Yep no known issues, I even tested my kit on the app and no know issues. The speed seems to have gone up now but still keeps disconnecting intermittently which is the main issue! Any idea why this is happening all over the UK?

• 
  Gary Lewis (@GaryLewis23) reported 11 minutes ago

  Virgin media #virginmedia are the worst customer services, once again being cut off when being put through to complaints, after 20 years of loyalty I am looking at leaving, can’t guarantee the speeds they promise, absolutely useless.

• 
  JuanCarlosE8 (@JuanCarlosE8) reported 18 minutes ago

  @virginmedia I’m reading lots of cases on here from people not just in London complaining about the same thing, it doesn’t reboot it just stops working for about half a minute then starts working again. I’m paying a premium price for this service and wouldn’t expect this to happen so often.

• 
  sharkANDO (@AndyMarshall7) reported 19 minutes ago

  @virginmedia It’s a known issue that was initially scheduled to be fixed by yesterday afternoon but keeps being delayed, just wanted to check if this was going to continue

• 
  🌸 (@paulasheperd) reported 20 minutes ago

  @virginmedia When you gave me the number. Saturday night also. An apology is great but it doesn’t help

• 
  Shahla Baghestani (@ShahlaBaghesta1) reported 21 minutes ago

  @gavdaddi @virginmedia And the speed is never as promised .

• 
  Sophie Louise Power (@KungFuPower13) reported 22 minutes ago

  @virginmedia I have no internet at all so something has clearly broken , and I need to work from home

• 
  smileyfaceclaw (@tailsandtea) reported 23 minutes ago

  @virginmedia is there a problem in West London. Very patchy WiFi

• 
  Jane Lathwood (@LathwoodJane) reported 23 minutes ago

  Had a burglary last night and phone lines were cut. You wouldn’t believe the problems I’ve had in getting anyone @virginmedia to answer a phone - hanging on now for 40mins. Dreadful under the circumstances.