Virgin Media Outage Report in Hoylake, Metropolitan Borough of Wirral, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hoylake, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hoylake and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Hoylake, Metropolitan Borough of Wirral, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Ellesmere Port, Wallasey, Prenton, Birkenhead and Upton.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Liverpool |
TV | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
||
| Liverpool |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hoylake, England
Latest outage, problems and issue reports in Hoylake and nearby locations:
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ASH (GEN-X)
(@MrAshleyVP) reported
from
Saughall, England
@melashley @LightleyG @virginmedia @c1ca2 @Dawn92944045 Been poor since installation
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Andy McKeown
(@AndyMcK1982) reported
from
Liverpool, England
@virginmedia @virginhelp We were promised a signal booster when we upgraded our equipment. It’s been over 5 months now!
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david robinson
(@robbo1982) reported
from
Liverpool, England
@virginmedia is tv go down wont let me log in
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Mersey SEO
(@MerseySEO) reported
from
Seaforth, England
@virginmedia We’re on at the moment & has been stable for last 2hrs. Normal base status light at bottom. When goes down, Internet light flashes whilst syncing - sometimes requiring repeated attempts.
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Brian O'Keefe
(@rider45) reported
from
Seaforth, England
@virginmedia Never got a reply so my sister as account holder has sent a text but still awaiting a reply.
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gleeson
(@johngleo) reported
from
Liverpool, England
@virginmedia is there an internet problem in the Norris green area
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Nick Mercer
(@ndmerc) reported
from
Liverpool, England
@virginmedia customers suffering the usual standard of service from virgin Media again. Denial of service should see customers compensated, customer service appears to be the lowest priority.
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Sheryl
(@Sheryl83) reported
from
Ellesmere Port, England
@virginmedia trying to set up a #dementia phone at my grandads and it won't work. Think it could be to do with line as it works from my house. Always says number not recognised, please help!
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Sue Lightfoot
(@suelightfoot) reported
from
Saughall, England
We were very excited about getting @virginmedia. The reality is the customer service during a time when citizens need them most has been pretty poor.
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Anthony ajones
(@Anthony1981Feb) reported
from
Birkenhead, England
@virginmedia Still running slow. Averaging around 9-10mbps
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Tim Lyth
(@the_eporter) reported
from
Ellesmere Port, England
@virginmedia I just changed my account from my mums account as she has died to mine but I need to find out the info to connect to my tivo as its changed obviously. Please help
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Brian O'Keefe
(@rider45) reported
from
Seaforth, England
@virginmedia @Ebb1 @DeejayEnforcer You could start with your website, would allow people a degree of self help instead of seeing “Oops there was a problem”
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YODELhell
(@YODELhell) reported
from
Ellesmere Port, England
@virginmedia @Logical1966 Liars. It’s Virgin’s job. Not the customer’s.
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StaceyWacey
(@StaceyK1980) reported
from
Liverpool, England
@virginmedia is there a number for customer services where you actually speak to a human being please. I have been trying for two hours now.
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Scott Carroll
(@scottcvrroll) reported
from
Liverpool, England
Never use @virginmedia its utter ****.
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Brian O'Keefe
(@rider45) reported
from
Seaforth, England
@btsportfootball @btsport The football on BT Ultimate on @virginmedia is unwatchable due to the sound issues. Thought it was a one off the other day but it’s bad again today.
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Brown Pigeon
(@brownpigeon1) reported
from
Liverpool, England
@APATBillShep @virginmedia Been blaming my connection problems on knackered laptop in the Swan, but general concensus appears to be that @virginmedia is just crap
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Lisa
(@LisVegas81) reported
from
Seaforth, England
@virginmedia please help online isn’t getting me anywhere, no one answers questions this is my last hope.... I need a signal boost due to working from home... help
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Edward Cawley
(@scubasteady) reported
from
Birkenhead, England
@virginmedia how do you expect to retain my custom if the wait for retentions team is 45 mins is there no other way to cancel
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About Autism
(@AboutAutism1) reported
from
Wallasey, England
@virginmedia Are there issues in the CH45 area ..our WiFi is constantly going off and neighbours report problems too We are constantly re setting and it lasts about 10-15 mins before signal is lost again #losingthewill #whatarewepayingfor
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Allen Higginson
(@BorisArachnid) reported
@virginmedia 1/4 I phoned to cancel my contract due to an price increase and poor WiFi coverage. The 1st person told me that my monthly cost would be reduced and that I would be sent out boosters (which he agreed would be FOC) and that he would phone back on the 1st of Dec.
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Zack
(@Zack_Not_Zac) reported
@virginmedia Its not an area issue, my internet service was cut off due to ordering a new contract as I've described above.
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Neil Stubbs
(@neilstubbs25) reported
@virginmedia got a new WiFi box and have had problems with lagging in gaming since WiFi box is in the same place as last one and all channels of connection say its good for gaming!
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Ptitza Svobody
(@PtitzaSvobody) reported
@virginmedia OK, Thanks for contact advice. Seems you restored broadband in my BR3 district within 3 hours. Outage was 17:15 to 20:15. I had not suffered Virgin outage since Aug 2017. So never had cause to contact Status Checks. Always been happy with Virgin, after switch from Pipex & BT.
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mike astley
(@mikast71) reported
@JetsetSusan @virginmedia Just had to keep trying on the phone, eventually got through but the support they end up giving is very hit and miss (mostly miss). Even the support through here basically told you to reset so am looking at separate router option. Good luck
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Laura Foley 💙
(@london_trini) reported
@virginmedia Been trying to contact you days now . My internet is so poor . Constant rebooting . I’ve had enough now .
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Amber🌿
(@_daintyrose) reported
@virginmedia hi, my tv box is stuck loading channels at 16%. Have checked cables and wifi signal and all seems fine. Please advise
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Rhys Caswell
(@CaswellAlun) reported
@virginmedia I just wish someone in virgin would understand that. You customer services is so shocking I can't describe how bad you are
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Stewart B
(@vinguard) reported
@virginmedia We want to cancel our contract. It’s been ~60hrs since we first messaged your chat service and the only responses we have received were automated ‘do you still need help’ messages at 7am. We reply, then nothing until the next morning. You don’t provide an email...
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Laura Foley 💙
(@london_trini) reported
@virginmedia Extremely bad internet . I’m fed up . Please give me what i am paying for