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Virgin Media

Virgin Media Outage Report in Whitefield, Borough of Bury, England

Why is my Virgin Media service not working?

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Whitefield, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitefield, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Whitefield, England

The most recent Virgin Media outage reports came from the following cities: Manchester, Bolton, Stockport, Warrington, Ashton-under-Lyne, Bury, Timperley, Oldham, Rochdale, and Salford.

CityProblem TypeReport Time
Manchester Internet 1 day ago
Bolton Internet 3 days ago
Manchester Total Blackout 3 days ago
Manchester Internet 4 days ago
Manchester Internet 5 days ago
Manchester Internet 5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Whitefield, England

Latest outage, problems and issue reports in Whitefield and nearby locations:

  • IanBradbury_UK
    Ian Bradbury (@IanBradbury_UK) reported from Salford, England

    @virginmedia yet again my broadband is down - a nightly occurrence lately!

  • DJKreases
    Kreases (@DJKreases) reported from Urmston, England

    @mikewebb227 @BockerWright @virginmedia I have been with Virgin for 17 years but had nothing but problems with their WiFi and the service has been poor. It took a long wait on the phone a couple of weeks ago but have finally cancelled my contract.

  • McglynnVicky
    Vicky (@McglynnVicky) reported from Ashton-under-Lyne, England

    @virginmedia please can someone contact me ... just had the most horrific service from a Jess in you call centre

  • Jaynemcgrogan1
    Jaynemcgrogan (@Jaynemcgrogan1) reported from Cheadle Hulme, England

    @virginmedia They replaced the line to the green box outside the house.3 technicians came. Line was working before just poor quality but now its dead

  • AntBonney
    Anthony Bonney (@AntBonney) reported from Bolton, England

    My WiFi goes down so much it's unbelievable, Didn't have this much trouble with #Sky. @virginmedia get your act together, thank the lord for @giffgaff 4g.

  • GeoffJonners
    Geoff Johnson (@GeoffJonners) reported from Bolton, England

    @virginmedia what is the problem with catch up and on demand

  • pete_vella
    Pete Vella (@pete_vella) reported from Risley, England

    @virginmedia 4th failed appointment. I’ve just called to cancel my order and instead I received a Delayed Activation email. My instruction was to cancel my order today. I do not want to deal with a company as useless as you, so do not try and be clever with me.

  • Mozza0705
    Morris🥶❄️🥶 (@Mozza0705) reported from Oldham, England

    @virginmedia Contacted your call centre and they were no help. Broadband is so slow! Not good enough. No way anyone seems to want to help.

  • Orko77
    Jenny (@Orko77) reported from Manchester, England

    Hi @virginmedia, I rang 150 to say I wanted to leave. The person I spoke to instead offered me deals which I turned down. Then we finished the call. Have I left or would I have gone through a different process first?

  • Jaynemcgrogan1
    Jaynemcgrogan (@Jaynemcgrogan1) reported from Cheadle Hulme, England

    @virginmedia No earliest they can fix it is feb 8th

  • RebeccaHRM
    Rebecca HRM (@RebeccaHRM) reported from Cheadle Hulme, England

    @virginmedia No one from your company has been in touch to arrange an appointment to fix the issue which is putting our property at risk. Hence my request.

  • Moonface1975
    Rachel Walker BLACK LIVES MATTER (@Moonface1975) reported from Bolton, England

    @virginmedia how can I get in touch with you to discuss our huge hike in monthly payment for TV and Broadband? It is impossible to get through on the phone. You’re not even put in a queue! Please help or Sky TV beckons!

  • Jaynemcgrogan1
    Jaynemcgrogan (@Jaynemcgrogan1) reported from Cheadle Hulme, England

    @virginmedia hi .my dads had the technicians for a faulty line and now the phone line is dead .please help .#elderleyvulnerableadult

  • codge123
    john mccoll (@codge123) reported from Warrington, England

    @virginmedia hi I’ve been trying for 40 mins to get thorough to cancel but no-one is answering the phone, i wish to cancel my services with you today.

  • outspokenoneuk
    Marc Lloyd (@outspokenoneuk) reported from Manchester, England

    Been waiting over 2 weeks for a new V6 box as my TiVo box is so old! Nothing has arrived and nobody from virgin answers the phone or has replied to my live chat for a week! Shocking service yet again @virginmedia

  • ItsLuweeze
    Locked down Louise 🌹 #JustWearAFookingMask (@ItsLuweeze) reported from Manchester, England

    @SophieEB @virginmedia They’ve been giving my mate the runaround because she’s trying to cancel. She’s phoned every day for the last week, been put on hold for over an hour and then cut off! Awful service, I’m so glad I fcuked them off years ago 👍

  • Jaynemcgrogan1
    Jaynemcgrogan (@Jaynemcgrogan1) reported from Cheadle Hulme, England

    @virginmedia My dads phone line has been cut off by your technicians this morning.please help. He is elderley has no mobile and is waiting for doctor to ring

  • Jaynemcgrogan1
    Jaynemcgrogan (@Jaynemcgrogan1) reported from Cheadle Hulme, England

    @virginmedia I am an NHS front line nurse working all hours .I wont be available. I have enough to worry about and now i cant ring my dad as his phone is dead because of your engineers.please help us.

  • Jaynemcgrogan1
    Jaynemcgrogan (@Jaynemcgrogan1) reported from Cheadle Hulme, England

    @virginmedia please can you rectify the problem on my dads landline.technicians have been to fix faulty line and now its completely dead.he has no mobile phone so urgently

  • Orko77
    Jenny (@Orko77) reported from Manchester, England

    When the scammers ring you up pretending to be from @virginmedia but your internet is down again, joke's on them!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • degsyboy70
    degsyblue (@degsyboy70) reported

    @virginmedia literally the worse customer service EVER, how they keep going is a mystery.

  • micramanic
    micramanic | AnyDayReviews (@micramanic) reported

    @Smudger14463834 @virginmedia It is. These companies need to do better to look after their existing companies. I.e. When new hardware comes out, I never know about it and if I do want to upgrade, it costs me.

  • schiedamseschot
    ScottMc74 (@schiedamseschot) reported

    **** you @virginmedia no WiFi for 7 hours!! Everything in here runs on WiFi absolutely knackered the whole day for everyone.. All appointments including Gp cancelled shocking!!! Sort it plz it's unacceptable

  • andyrowsell
    Andy R. (@andyrowsell) reported

    @virginmedia Yeah i did that, i dont mind being in a queue- i know you're busy, but i do mind being directed to a handler and then hear them in the background putting me on hold so they can finish what they are doing or skive off for 20 minutes or until i get tired of waiting and hang up

  • tom_pinnock54
    Tom Pinnock (@tom_pinnock54) reported

    @virginmedia I don't know who Sharon is, but I haven't tried as the network team & 4 engineers have been unable to find the problem. I've had new ONU and I've had 4 hubs. Nothing. The last engineer was joking about the 10Gb trial around here which has apparently 'ruined the network'.

  • IAmThunderHawk
    iamThunderHawk (@IAmThunderHawk) reported

    @virginmedia Oh I don't have the login. It's a HMO

  • _bensanton_
    Ben (@_bensanton_) reported

    @virginmedia can someone please sort my WiFi out for the 5th time. Everything is apparently ‘fine’. I’m getting bad speeds, I’m on the 200mbps package. Yes I’ve done a pinhole reset about 5 times. Yes I’ve run a test and nothing comes up. Every 10 minutes the WiFi just cuts out!!

  • P_A_Thompson
    Paul Thompson (@P_A_Thompson) reported

    @virginmedia Constantly rebooting or factory resetting. Is the hub broken?

  • yoslavb
    BA (@yoslavb) reported

    @virginmedia Hi CC, thanks for your reply. I have yet again had an email from your complaints team stating they have tried to call me with no record showing this. I am extremely dissatisfied with this poor service

  • Smudger14463834
    Smudger (@Smudger14463834) reported

    @virginmedia Can you contact me tomorrow at 11.00AM we need to sort out the situation service and the lack of closure which has now had a default note applied, which is wrong