Virgin Media

Virgin Media Outage Report in Whitefield, Borough of Bury, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Whitefield, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitefield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Whitefield, Borough of Bury, England 12/12/2025 05:15

December 12: Problems at Virgin Media

Virgin Media is having issues since 06:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Whitefield, Borough of Bury, England

The most recent Virgin Media outage reports came from the following cities: Manchester, Stockport, Salford, Bolton, Oldham, Dukinfield, Altrincham, Sale, Todmorden, Bacup, Warrington, Rochdale, Hyde, Stalybridge and Cheadle.

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City Problem Type Report Time
United KingdomSalford Internet
United KingdomManchester E-mail
United KingdomManchester Internet
United KingdomManchester Internet
United KingdomStockport Internet
United KingdomManchester Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Whitefield, England

Latest outage, problems and issue reports in Whitefield and nearby locations:

  • JoshuaBurns Josh B (@JoshuaBurns) reported from Manchester, England

    @virginmedia I will. 2nd week in and these kind of issues is worrying considering my partner needs a connection to work from home. How long do I have to switch providers is it 30 days?

  • birdflu_7 officially Gaynor Austin 💙 (@birdflu_7) reported from Manchester, England

    @virginmedia I wascharged for non return of property apparently even when I had made arrangements for collection . Received a cheque but in my maiden name .sent another proof of marriage a covering letter and returned the cheque , this was from August!made complaint still no cheque

  • JoshuaBurns Josh B (@JoshuaBurns) reported from Manchester, England

    @virginmedia Yes, tried last night and your service status page was actually down. Today I checked and it showed no issues, I run the diagnostic and no issues either. Came back up late this afternoon.

  • roslers_vest Scott Moseley (@roslers_vest) reported from Rochdale, England

    @virginmedia Yes currently showing resolution time of 0230 04/11 this is a really poor service it has been off for the majority of the day

  • SurrealPaulT Paul Terry (@SurrealPaulT) reported from Manchester, England

    @virginmedia hi Virgin. We had an outage of broadband and TV services beginning 23rd Sept which lasted for 4 days. At the time we were told we would be compensated for this loss. As it hasn't come off our latest bill, how do we claim?

  • roslers_vest Scott Moseley (@roslers_vest) reported from Rochdale, England

    @virginmedia well the woeful service in Heywood continues after “fixing” the fault this morning which resulted in me being unable to work from home the network has dropped again this evening absolutely shocking service

  • StevomacMUFC Stephen Mackenzie (@StevomacMUFC) reported from Ashton-under-Lyne, England

    @virginmedia Hi, I’m trying to raise a complaint online but I’m not receiving any acknowledgment. Is there another way I can raise my complaint? Thanks

  • blokealex alex. (@blokealex) reported from Manchester, England

    @virginmedia Complaint is about billing after cancellation, your staff refusing to process my request to cancel and being told a different thing every time I call back… it’s been awful.

  • andym1908 Andrew (@andym1908) reported from Warrington, England

    @skytv @skytv . I am disappointed with your customer service and technical team . They have disconnected my sky viewing card . Why ?. I want rectifyying ASAP . Or shall I just cancel my subscription and go over to virgin media

  • Kellywalsh758 Kelly Walsh (@Kellywalsh758) reported from Stockport, England

    @virginmedia Iv asked lots of questions that have gotten me no where. To be hung up on over & over. They gave me a date of 17th December for it to have it installed no reasons as to why nothing explained I just think it’s a joke and the costumer service is dreadful. To have to wait 6 weeks!!

  • roslers_vest Scott Moseley (@roslers_vest) reported from Rochdale, England

    @virginmedia network down again in Heywood appalling lack of service yet again

  • rachaelstafford Rachael Stafford (@rachaelstafford) reported from Salford, England

    @virginmedia shocking service from you today, I booked an engineer visit for my mum supposed to come today between 12-4 nobody came she’s since called and been told it was a phone call not a visit but still nobody had called. She’s now got to wait till Tuesday for a visit 😠

  • roslers_vest Scott Moseley (@roslers_vest) reported from Rochdale, England

    @virginmedia Submitting a complaint will probably result in an apology at best. Given I pay £1k per annum for an unreliable service it’s time to look for an alternative provider who can offer a more satisfactory customer experience

  • jimmysteamboat jimmy (@jimmysteamboat) reported from Manchester, England

    @virginmedia Can you confirm if service is down in the M4 Manchester postcode? Us and Neighbours wifi not working when we are WFH!

  • KerryKez7 Kerry Louise (@KerryKez7) reported from Urmston, England

    Don’t ever get Virgin Media internet/WIFI it’s SO garbage & keeps going off especially when your watching something WTF & apparently it’s the most up to date & according to them it’s the best NO it’s not plus it’s expensive for being SO c**p 🤬💷😤

  • birdflu_7 officially Gaynor Austin 💙 (@birdflu_7) reported from Manchester, England

    @virginmedia I have numerous emails of my complaint , all of them paying lip service so to speak .

  • JohnnyDude1983 🦔🦊Johnny1983 🦝🐱 (Big Animal Lover🐕🐶🐁) (@JohnnyDude1983) reported from Bury, England

    @virginmedia It's nothing you can help with on twitter unfortunately 😞.

  • TTPhoebe Phoebe (@TTPhoebe) reported from Manchester, England

    Anyone available at @virginmedia please? Your website is shocking for trying to get in touch with customer services / live chat. Thanks

  • JoshuaBurns Josh B (@JoshuaBurns) reported from Manchester, England

    @virginmedia on my second week of being a first time customer with you and my connection has been down for nearly 10 hours now. What’s going on?

  • twiddlemeister Definitely not Elon Musk (@twiddlemeister) reported from Cheadle Hulme, England

    Probably consider an unlimited tariff at some point to make up for when Virgin Media goes down.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • _AbdullahW94 Nomade (@_AbdullahW94) reported

    @virginmedia my internet is down. Im unable to work and it’s affecting me greatly. What is going?

  • chanjay99 Chantell The Umpire (@chanjay99) reported

    @virginmedia But it's comparing your plans because that's what you present to the market. The retention team offered a £10 discount so I'm still paying £25 more than a new customer. So now I am having to leave is losing long term customers good for you?

  • ibrahim85411030 ibrahima (@ibrahim85411030) reported

    @virginmedia No email, no call , no message nothing . I am very frustrated 4 months. I have been sharing data from my phone so that I can work properly. I feel so frustrated you customer service agent Keeps giving false promises everyday

  • Fast_ManRover Jon Robbs (@Fast_ManRover) reported

    @virginmedia Hi KW... after our recent conversation and your help in taking off the added telephone product which shouldn't have gone on in Feb, my statement doesn't show the current promo rate I was on but full cost ! 🤔🤔

  • tweetingturner Hayley Cotter (@tweetingturner) reported

    @virginmedia This is all under complaint number C-220322619. Since the complaint was raised I also attempted to contact virgin twice last week and was promised an engineer would call on Friday. Not heard anything since.

  • aldo_the_kopite Dean Aldridge (@aldo_the_kopite) reported

    @virginmedia 1/2 - I have spoken with 10 of your members of staff today regarding a Virgin phone socket and wire which are loose from the wall in my new property, no-one will touch it because its Virgins, I am not a customer but someone at virgin should still help me find a solution ...

  • m11fyf m11fyf (@m11fyf) reported

    If anyone is thinking of switching broadband… do NOT choose @virginmedia ! I have never had so many issues with connection as i have done with Virgin! And their customer service is shocking!

  • nkgms concerned person (@nkgms) reported

    Is Virgin Media having trouble interfacing with Citrix connect? Please fix this. Many people are working from home to avoid spreading Covid.

  • blue_eyed_baby_ Becci (@blue_eyed_baby_) reported

    @virginmedia Well how else can you help me if you can’t look on my account to see the endless issues. I have been over charged, not one member of staff has helped me, I get promised a call back and it never happens. I have cancelled my direct debit already, your not having anymore of my money

  • LucyMcGrother Lucy McGrother (@LucyMcGrother) reported

    @virginmedia errrr hello? - in case you've not noticed - the response to my official complaint, if you can dare call it that, is in this thread. All I want is for someone to sort it out not pass me from pillar to post and address nothing. Deliver the service promised!!!! #CustomerService