Virgin Media Outage Report in Whitefield, Borough of Bury, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Whitefield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitefield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (22%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Whitefield, Borough of Bury, England
The most recent Virgin Media outage reports came from the following cities: Warrington, Manchester, Bolton, Ashton-under-Lyne, Stockport, Bury, Timperley, Oldham, Rochdale, Salford, Cheadle and Hyde.
| City | Problem Type | Report Time |
|---|---|---|
 Warrington |
Internet | |
| Manchester |
Internet | |
| Manchester |
TV | |
| Manchester |
Internet | |
| Manchester |
Total Blackout | |
| Manchester |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Whitefield, England
Latest outage, problems and issue reports in Whitefield and nearby locations:
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⚽️Lethal Brizzle⚽️
(@DavidLaney) reported
from
Bolton, England
@virginmedia Another issue is if I were to get a phone call in a weeks time I cannot just stop the job I do to answer it. Where will we be then? Having worked for Virgin I know exactly what’s going to happen. This won’t get sorted until my new bill gets paid for services I don’t want ....
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David Bryden
(@Daveyb1974) reported
from
Urmston, England
Great work from @virginmedia, your contract has expired, we want you to stay as a customer, we’ll give you the best deal out there! Give them a call, sorry can’t help, you’re on the best package, but we want to charge you £40 a month more than a new customer! #shitshow
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia There’s no known issues. I shouldn’t have to spend 30 mins on hold trying to get through to you to have an issue corrected that hasn’t been done as part of my contract agreement. Shouldn’t you be able to call customers when you have an agent free who can make outgoing calls?
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The Real Guy Gardner FBPE
(@guy140771) reported
from
Salford, England
@virginmedia Thanks for your reply. Your @virginmedia text bot clearly stated your aim for a human to ring me back within 4 hours - it’s now over 120 hours. May I suggest you update your message, also can you confirm I’ll receive the promised phone call or should I cancel my subscription?
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David Bryden
(@Daveyb1974) reported
from
Urmston, England
@nickleeland @virginmedia I asked to speak to someone that could help and got “my supervisor is on 14 day isolation”. Ok put him on the phone as I’m guessing he can work from home? Computer says no! Poor poor service!
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J K P
(@JiriKPinnock) reported
from
Manchester, England
@virginmedia Trying to get some help, on the phone over 30mins. My new bill was overcharged, pls fix it ASAP.
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⚽️Lethal Brizzle⚽️
(@DavidLaney) reported
from
Bolton, England
Hey @virginmedia On the phone to your customer service for 80 minutes in total now and counting. Been put on hold for 30 minutes of that. Losing will to live! Pound to a penny you lot cut me off in a minute......
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Humps Snr
(@HumpsSnr) reported
from
Stockport, England
@virginmedia What details do you require in any text I send?? Seems a bit odd considering you should already have my complaint and my details 🤔 we’ve established I don’t have a ref number, so further info will assist??
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Jamie McDonald
(@lambtiger) reported
from
Cheadle Hulme, England
Truly appalling customer service from @virginmedia. Due an engineer visit today: he’s just rung to say your call centre raised the job incorrectly and he’s not coming as they don’t carry the stock any more. No apology, no lifeline, no empathy. Shocking.
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
Nearly a week after signing up to a new contract with @virginmedia they’ve still not upgraded my speed to what we agreed to. Their Twitter support refuses to acknowledge the issue and my complaint hasn’t been picked up yet. I guess they don’t care once a contract is agreed.
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Humps Snr
(@HumpsSnr) reported
from
Stockport, England
Over 3 hours and counting on the phone to @virginmedia , spoken to 5 different people and put on hold for the 6th time now. Issue yet to be resolved 🤬🤬🤬 #vpoorcustomerservice #timeforachange
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⚽️Lethal Brizzle⚽️
(@DavidLaney) reported
from
Bolton, England
@virginmedia It’s NOT an upgrade which I made clear on the phone. Again, no mention of this being the issue.
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Mike Mee #FBPE
(@Mug_UK) reported
from
Stockport, England
@PThexton @virginmedia They closed down the Stockport branch too. Maybe there's a "why do I have to pay for a phone line" page within their FAQs ...
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Humps Snr
(@HumpsSnr) reported
from
Stockport, England
@virginmedia Thank you for your response. I have submitted a complaint, although I’ve no response to that either. Our internet is shocking and we’ve got a temp fix outside which needs to be made permanent from 4 wks ago. Paying a lot for nothing currently
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⚽️Lethal Brizzle⚽️
(@DavidLaney) reported
from
Bolton, England
@virginmedia Bet you anything they won’t I’m sorry to say. Never known a change in contract to take a week. Normally done there and then on the phone. The lady didn’t mention anything about this being the case. What now? I’m not waiting a week I’m afraid.
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macauley stephens
(@m_stephens8) reported
from
Bolton, England
@virginmedia is the worst for speaking to an actually person🤯 adding packages unauthorised then making the bill nearly double.. jokers
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia I get the same result hard wired with Ethernet too. It’s not a wifi issue. Also I’m not sure how wifi would decide to ignore an increase in speed and decide to limit itself to the old speed coincidentally. Someone on your end hasn’t enabled the faster speed to my property.
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Humps Snr
(@HumpsSnr) reported
from
Stockport, England
@virginmedia I don’t. When I submitted the complaint (2nd) I chose the telephone call option, using my home number. I haven’t received any call to date!!
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Christine Thompson
(@magpiegirl80) reported
from
Bolton, England
@virginmedia we have been trying to arrange our virgin services to be moved to our new house since 23/11/20. We were supposed to get a call back from one of your guys yesterday to help with a self install - no joy. Since yesterday I’ve spent over 3 hours on hold, been.......1/4
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CharlotteJadeDuffy❀
(@XCharlotteJadeX) reported
from
Warrington, England
@virginmedia please can someone help me cancel my contract, I move house in a few weeks and have been trying to get through to you many different ways with no luck for over a month now, I need to sort this ASAP, thanks
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Danny Kershaw
(@DannyKershaw11) reported
@virginmedia The service page has said the same message for the last 5 days. It states that the problem has been identified and an engineer is on the way to fix the issue ! Is the engineer crawling on their hands an knees by any chance, with them being so slow ?
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Teese Marie
(@TeeseMarie) reported
@virginmedia Yeah I’ve checked the above link, saying there’s something wrong in our area which you’re working to fix. On there it says that the latest there will be delays is 15:05 today and there’s an engineer, however nothings changed and the broadband still isn’t working
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Ifran
(@Ifran33666617) reported
There’s still an issue with your connection We’re looking into it. Check back here after 21 hours using the link we sent you, and if there’s still an issue we’ll help you book atechnician.#virginmedia wish I went with a different company. Avoid #virginmedia 21 hours!! I have work
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steveCOYS 💙🕺
(@harwood_steve) reported
@virginmedia Are being serious I’ve just got home and still no Broadband service in my area!! ALL DAY this has been so when will it be fixed as I’m working from home tomorrow & without WiFi that is impossible?
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clairelou00
(@clairelou001) reported
@virginmedia Nope, doesn’t work asks to set up account now and errors.
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Neil Man Of Steel
(@mrneilo) reported
@redzieredz @virginmedia @boostgaming I know what you mean, our customer service adviser kept sniffing snot up his nose every 5 seconds!! 🤢. We have no TV, no broadband, 3 teenagers off school climbing the walls and apparently it's going to take 7 days for an engineer to come out!!!!
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Vee WA
(@curlyspacegirl) reported
@virginmedia Not good enough. 4 times the re-pull’s been scheduled, 4 times no-one’s turned up. We receive no communication as to why, or even that it’s been cancelled. Whenever we call we get nowhere because no one knows what’s going on. Service is appalling.
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Maya The Barbarian
(@NinjaPulls) reported
@virginmedia It’s down again.
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L
(@BSc_Graduate) reported
@virginmedia I don’t have the patience any more. I feel like a broken record, calling up and having to explain the same thing over and over again. You should have notes on this.
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gill brown
(@gill25356) reported
@virginmedia absolutely sick of my house wifi buffering 😡 Get no help when I phone to complain, according to them, everything is fine, so they won’t send out an engineer to investigate 😡