Virgin Media Outage Report in Whitefield, Borough of Bury, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Whitefield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitefield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 06:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Whitefield, Borough of Bury, England
The most recent Virgin Media outage reports came from the following cities: Manchester, Stockport, Salford, Bolton, Oldham, Dukinfield, Altrincham, Sale, Todmorden, Bacup, Warrington, Rochdale, Hyde, Stalybridge and Cheadle.
| City | Problem Type | Report Time |
|---|---|---|
 Salford |
Internet | |
| Manchester |
||
| Manchester |
Internet | |
| Manchester |
Internet | |
| Stockport |
Internet | |
| Manchester |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Whitefield, England
Latest outage, problems and issue reports in Whitefield and nearby locations:
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Josh B
(@JoshuaBurns) reported
from
Manchester, England
@virginmedia I will. 2nd week in and these kind of issues is worrying considering my partner needs a connection to work from home. How long do I have to switch providers is it 30 days?
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officially Gaynor Austin 💙
(@birdflu_7) reported
from
Manchester, England
@virginmedia I wascharged for non return of property apparently even when I had made arrangements for collection . Received a cheque but in my maiden name .sent another proof of marriage a covering letter and returned the cheque , this was from August!made complaint still no cheque
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Josh B
(@JoshuaBurns) reported
from
Manchester, England
@virginmedia Yes, tried last night and your service status page was actually down. Today I checked and it showed no issues, I run the diagnostic and no issues either. Came back up late this afternoon.
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Scott Moseley
(@roslers_vest) reported
from
Rochdale, England
@virginmedia Yes currently showing resolution time of 0230 04/11 this is a really poor service it has been off for the majority of the day
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Paul Terry
(@SurrealPaulT) reported
from
Manchester, England
@virginmedia hi Virgin. We had an outage of broadband and TV services beginning 23rd Sept which lasted for 4 days. At the time we were told we would be compensated for this loss. As it hasn't come off our latest bill, how do we claim?
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Scott Moseley
(@roslers_vest) reported
from
Rochdale, England
@virginmedia well the woeful service in Heywood continues after “fixing” the fault this morning which resulted in me being unable to work from home the network has dropped again this evening absolutely shocking service
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Stephen Mackenzie
(@StevomacMUFC) reported
from
Ashton-under-Lyne, England
@virginmedia Hi, I’m trying to raise a complaint online but I’m not receiving any acknowledgment. Is there another way I can raise my complaint? Thanks
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alex.
(@blokealex) reported
from
Manchester, England
@virginmedia Complaint is about billing after cancellation, your staff refusing to process my request to cancel and being told a different thing every time I call back… it’s been awful.
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Andrew
(@andym1908) reported
from
Warrington, England
@skytv @skytv . I am disappointed with your customer service and technical team . They have disconnected my sky viewing card . Why ?. I want rectifyying ASAP . Or shall I just cancel my subscription and go over to virgin media
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Kelly Walsh
(@Kellywalsh758) reported
from
Stockport, England
@virginmedia Iv asked lots of questions that have gotten me no where. To be hung up on over & over. They gave me a date of 17th December for it to have it installed no reasons as to why nothing explained I just think it’s a joke and the costumer service is dreadful. To have to wait 6 weeks!!
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Scott Moseley
(@roslers_vest) reported
from
Rochdale, England
@virginmedia network down again in Heywood appalling lack of service yet again
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Rachael Stafford
(@rachaelstafford) reported
from
Salford, England
@virginmedia shocking service from you today, I booked an engineer visit for my mum supposed to come today between 12-4 nobody came she’s since called and been told it was a phone call not a visit but still nobody had called. She’s now got to wait till Tuesday for a visit 😠
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Scott Moseley
(@roslers_vest) reported
from
Rochdale, England
@virginmedia Submitting a complaint will probably result in an apology at best. Given I pay £1k per annum for an unreliable service it’s time to look for an alternative provider who can offer a more satisfactory customer experience
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jimmy
(@jimmysteamboat) reported
from
Manchester, England
@virginmedia Can you confirm if service is down in the M4 Manchester postcode? Us and Neighbours wifi not working when we are WFH!
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Kerry Louise
(@KerryKez7) reported
from
Urmston, England
Don’t ever get Virgin Media internet/WIFI it’s SO garbage & keeps going off especially when your watching something WTF & apparently it’s the most up to date & according to them it’s the best NO it’s not plus it’s expensive for being SO c**p 🤬💷😤
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officially Gaynor Austin 💙
(@birdflu_7) reported
from
Manchester, England
@virginmedia I have numerous emails of my complaint , all of them paying lip service so to speak .
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🦔🦊Johnny1983 🦝🐱 (Big Animal Lover🐕🐶🐁)
(@JohnnyDude1983) reported
from
Bury, England
@virginmedia It's nothing you can help with on twitter unfortunately 😞.
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Phoebe
(@TTPhoebe) reported
from
Manchester, England
Anyone available at @virginmedia please? Your website is shocking for trying to get in touch with customer services / live chat. Thanks
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Josh B
(@JoshuaBurns) reported
from
Manchester, England
@virginmedia on my second week of being a first time customer with you and my connection has been down for nearly 10 hours now. What’s going on?
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Definitely not Elon Musk
(@twiddlemeister) reported
from
Cheadle Hulme, England
Probably consider an unlimited tariff at some point to make up for when Virgin Media goes down.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nomade
(@_AbdullahW94) reported
@virginmedia my internet is down. Im unable to work and it’s affecting me greatly. What is going?
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Chantell The Umpire
(@chanjay99) reported
@virginmedia But it's comparing your plans because that's what you present to the market. The retention team offered a £10 discount so I'm still paying £25 more than a new customer. So now I am having to leave is losing long term customers good for you?
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ibrahima
(@ibrahim85411030) reported
@virginmedia No email, no call , no message nothing . I am very frustrated 4 months. I have been sharing data from my phone so that I can work properly. I feel so frustrated you customer service agent Keeps giving false promises everyday
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Jon Robbs
(@Fast_ManRover) reported
@virginmedia Hi KW... after our recent conversation and your help in taking off the added telephone product which shouldn't have gone on in Feb, my statement doesn't show the current promo rate I was on but full cost ! 🤔🤔
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Hayley Cotter
(@tweetingturner) reported
@virginmedia This is all under complaint number C-220322619. Since the complaint was raised I also attempted to contact virgin twice last week and was promised an engineer would call on Friday. Not heard anything since.
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Dean Aldridge
(@aldo_the_kopite) reported
@virginmedia 1/2 - I have spoken with 10 of your members of staff today regarding a Virgin phone socket and wire which are loose from the wall in my new property, no-one will touch it because its Virgins, I am not a customer but someone at virgin should still help me find a solution ...
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m11fyf
(@m11fyf) reported
If anyone is thinking of switching broadband… do NOT choose @virginmedia ! I have never had so many issues with connection as i have done with Virgin! And their customer service is shocking!
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concerned person
(@nkgms) reported
Is Virgin Media having trouble interfacing with Citrix connect? Please fix this. Many people are working from home to avoid spreading Covid.
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Becci
(@blue_eyed_baby_) reported
@virginmedia Well how else can you help me if you can’t look on my account to see the endless issues. I have been over charged, not one member of staff has helped me, I get promised a call back and it never happens. I have cancelled my direct debit already, your not having anymore of my money
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Lucy McGrother
(@LucyMcGrother) reported
@virginmedia errrr hello? - in case you've not noticed - the response to my official complaint, if you can dare call it that, is in this thread. All I want is for someone to sort it out not pass me from pillar to post and address nothing. Deliver the service promised!!!! #CustomerService