Virgin Media Outage Report in Whitefield, Borough of Bury, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Whitefield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitefield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 12: Problems at Virgin Media
Virgin Media is having issues since 08:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Whitefield, Borough of Bury, England
The most recent Virgin Media outage reports came from the following cities: Manchester, Oldham, Warrington, Rochdale, Salford, Stockport, Bolton, Ashton-under-Lyne, Cheadle, Hyde, Sale, Bury, Stalybridge, Altrincham and Littleborough.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester |
Internet | |
| Manchester |
Wi-fi | |
| Oldham |
Wi-fi | |
| Manchester |
Internet | |
| Oldham |
Wi-fi | |
| Manchester |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Whitefield, England
Latest outage, problems and issue reports in Whitefield and nearby locations:
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FARNSY
(@FARNSY95) reported
from
Urmston, England
@virginmedia is the tv go app down as I am not able to sign in ?
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Michael Vix
(@DallasCowboysMV) reported
from
Atherton, England
@virginmedia internet down for me. Your tests keep failing and now it’s telling me you can’t run anymore tests until tomorrow. Engineers visit page crashed as well 😡
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LilnPen Borders
(@Croston2Croston) reported
from
Ashton-under-Lyne, England
@virginmedia within the last hour I've had three phone calls claiming to be from Virgin Media technical support saying there's a problem with our internet speed. Each time when I respond I will ring VM direct on 150 they hang up. I'm ex-directory have you been hacked?
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Fahim Ali
(@alifahim009) reported
from
Oldham, England
@virginmedia It says no issue and so no fix time. There's 4 of us unable to do our jobs and work because of this. Thank you for replying
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Jane
(@j_roddy) reported
from
Manchester, England
@virginmedia Nobody has replied to me, very poor service to a customer that has been with your company for 15 years
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Jane
(@j_roddy) reported
from
Urmston, England
@virginmedia who do I complain to for poor customer service? The consultant laughed at me, spoke over me, told me to stop talking and then put the phone down on me...I think you need to address your customer service training.
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Kristoffer Tsinontas
(@krisminime) reported
from
Stockport, England
@virginmedia This texting service is absolutely dire. Random disconnects. New people don’t have the chat history. Being passed between dependents constantly leading to 10+ hour waits. I don’t want to sit on hold on the phone. Can someone DM over Twitter instead?
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M A R Y
(@MaryAkram3) reported
from
Oldham, England
@virginmedia Internet not working again!
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rich cutts
(@Cuttsrich) reported
from
Tyldesley, England
@virginmedia Yes so I can expect 24 hr loss of service. 2nd time in a week. What remuneration are you offering for this loss of service?
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Andrea Colley
(@Andy666666) reported
from
Oldham, England
@virginmedia internet down again!! 🤨is there a problem in OL4-2SZ
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Andy Johnson Media
(@AndyPJo1) reported
from
Manchester, England
Hi @virginmedia any reason why our wi-if is down again in south Manchester? Postcode M210ZN.
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adam hankinson
(@HankinsonAdam) reported
from
Ashton-under-Lyne, England
@virginmedia shocking service I have been on hold for around 30 mins and counting
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rich cutts
(@Cuttsrich) reported
from
Tyldesley, England
@virginmedia Mmm. 2 days loss of service in a week. Not good. Maybe I'll speak to that nice chappie in Sheffield at PlusNet or maybe get BT Sports for free with BT Think you can do better tbh Voda do a cheap deal too...
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John Wren
(@WrenJohn) reported
from
Oldham, England
@virginmedia going from bad to worse, trouble with new Hub 4, now tried for two days to get engineer to attend and sort out the faulty phone line for an elderly. & vulnerable relative, appallingly bad customer service, all they do is blame Covid. They are a complete disgrace!
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The SkulkingLoafer
(@skulkinloafer) reported
from
Manchester, England
@virginmedia I’ve been waiting since 15:30 for someone to come back to me via your chat service. You claim it allows me to get on with the rest of my day but it also means it takes me about 3 days of dedicated screen time to get a response?
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Dean
(@DeanPicko) reported
from
Warrington, England
Rang to downgrade @virginmedia package, spoke to 3 different advisors and it appears the prices are literally plucked from their arses on the spot offering less of a discount than at first 🤦🏻 no customer loyalty & staff dont care. Req cancellation after the poor service today!
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John Wren
(@WrenJohn) reported
from
Oldham, England
@virginmedia upgraded us to their latest Hub, which they say is vastly technically improved . Not my experience at all in respect of failing to connect via WiFi to my devices. Support is difficult to obtain, very poor by them.
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John Wren
(@WrenJohn) reported
from
Oldham, England
@virginmedia Hi thanks for trying to help, much appreciated. As you suggested I downloaded the Virgin Connect App but that relates just to Hub 3 not the latest Hub 4 that we have now been given. All Ok now though with the exception of the Teckin WI-FI plugs which will not connect?
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rafik
(@RB10__) reported
from
Bolton, England
@virginmedia virgin go app down again
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Tracey Cookson
(@cooki40) reported
from
Sale, England
@BBCWatchdog @BBCTheOneShow Completely agree @virginmedia are the worst!! After over 4 years they charged me to leave!! Terrible service all round #treatloyaltylikeroyalty
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Pariztasia Beaverhousen
(@Pariz1) reported
@virginmedia You’re quick to take our money and quick to cut us off but not so quick in resolving your service issues and for a service that’s so expensive you’d think the issues would be a lot less. Wishful thinking on the customers part right!
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⚫Stephen Hester
(@stephenhester28) reported
@virginmedia I've finally been able to reconnect after nearly 3 Hours, I wouldn't mind but there was no notice of this 'Improvement' killing the Broadband Service for nearly half the Working day.
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Behzad Javaheri
(@behzadjavaheri) reported
@virginmedia In summary: an order placed, the customer is passed from one 48 hours to another 48 hours to ... because a very secretive VM back office is doing checks (what?). I hope that you don't think the order was to buy the VM itself!
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Confidently Paranoid
(@niblick_iii) reported
Yep, well, that too the virgin media engineer 30 seconds to fix, replacing the cable with *one I actually had sitting right there next to the bloody thing*, which I could have used if I had engaged brain at any point. But in my defense, my dad didn't figure that one out either.
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Sri Raghavan
(@Lankers) reported
@virginmedia We have done these steps twice now - once yesterday and again this morning. We have done the pin reboot twice and have powered off and on 6 times. The internet connection is not stable. It keeps dropping intermittently. Meaning, works for about 3 or 4 mins, then drops. pls help
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Mary-Kate Kavanagh
(@MaryKateKavana1) reported
@virginmedia I didn’t forget my password it is saying it cannot find my customer ID.
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Beth Willmott
(@beff__xo) reported
Is there a known problem with Virgin in Np11 area? Mine stopped working last night and is not working @virginmedia
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Annemarie Young
(@AnnemarieatCamb) reported
@virginmedia My email account has been unavailable since 11.00 yesterday with no explanation. I called this morning & automated voice said 'some difficulties for a short time. Back by 3.00'. Still nothing & no promised text. Very poor customer service!
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Jord
(@jitsuboi) reported
@virginmedia can you confirm outages or service disruption in Worksop today? Multiple households affected.
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Hayley Chamberlain
(@haychamb) reported
@virginmedia Hi. I have been without internet all day (again), but thankfully have neighbours who are happy to share theirs with me so I can work. But this keeps happening. Do you compensate for loss of service? Also, I've tried every troubleshoot step but still disconnected.