Virgin Media Outage Report in Feniscowles, Blackburn with Darwen, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Feniscowles, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Feniscowles and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Feniscowles, Blackburn with Darwen, England
The most recent Virgin Media outage reports came from the following cities: Bolton, Blackburn, Burnley, Preston, Clitheroe, Rossendale District, Bury, Leyland, Accrington, Chorley and Oswaldtwistle.
| City | Problem Type | Report Time |
|---|---|---|
 Bolton |
Internet | |
| Bolton |
Internet | |
| Bolton |
Internet | |
| Blackburn |
||
| Burnley |
Internet | |
| Blackburn |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Feniscowles, England
Latest outage, problems and issue reports in Feniscowles and nearby locations:
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Alison Boardman
(@aboardy) reported
from
Walton le Dale, England
@virginmedia reported slow speeds on Sunday. Promised a call back between 2 and 4 hours. Not received. Not getting the minimum guaranteed broadband speed yet paying in full. Proving difficult to speak to anybody. You appear not to care. #poorcustomerservice
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Yer Man
(@Drawski5) reported
from
Bury, England
Working from home today with loads of interruptions so thought I’d catch up after 4pm, then just before 5, Virgin Media down yet again. Virgin must sort itself out! Lots of people relying on Broadband to work & it’s down again.
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Keenan Jay
(@isleethere) reported
from
Preston, England
@virginmedia your isolator cable for my new router will ot plug into my wall outlet. Please help me. Dissertation due.
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Andy Mack
(@AndyMackguitar) reported
from
Standish, England
Help @virginmedia Wn6 Standish internet down to 1.53 mbps #keyworker working from home
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john hewitt
(@jhewitt1771) reported
from
Appley Bridge, England
@virginmedia shocking service from the mobile team.Had a problem with a number and tried to sort it for 6 months now .Keep getting passed around then phone goes dead.will be moving all my services back to sky
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IrafanO
(@IrafanO) reported
from
Bolton, England
@virginmedia anybody else having problems everyday with Virgin Broadband. Mine crashes one every a day.
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Keenan Jay
(@isleethere) reported
from
Preston, England
@virginmedia worst broadband experience so far. Been trying for 6 hours to get help from virgin media about my new broadband router and I havent got ANYWHERE. Please help me virgin, I have uni dissertation to do and NO INTERNET THANKS TO UR REPRESENTATIVES
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Aliya shystha Ghani
(@aliyashystghani) reported
from
Preston, England
@virginmedia literally the worst thing ever
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Hollymac66
(@Janemcloughlin7) reported
from
Bolton, England
@virginmedia Despite 3 attempts to call last week and finally getting through to remove Broadband/Telephone but keep the TV package I have been let down again. I was promised an email link for my account as I do not have the number and it has not arrived
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Alison Boardman
(@aboardy) reported
from
Walton le Dale, England
@virginmedia spoken to your “customer service”. Advised that promises for call back on live chat cannot be traced and nothing they could do. The call centre apparently has no record of live chat conversations. Advisor seemed to blame me! For a media company very poorly connected
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Alison Boardman
(@aboardy) reported
from
Walton le Dale, England
@virginmedia also run tests. All came back fine. Significantly below minimum guaranteed speed. Average 20mbps. Disappointed that I was promised a call and never got it. Been on hold too long. Appalling service.
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𝑺𝒖𝒃𝒉𝒂𝒏 🇵🇸 ⏱
(@subz_1) reported
from
Accrington, England
At this point I don’t know whether my snapchat is down or my WiFi is aids #virginmedia
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Tweety Pie 🐥
(@HelenLloyd66) reported
from
Chorley, England
@virginmedia My internet and TV has been very spasmodic for a few weeks now which is annoying however it has and been down now for 24 hours. I am highly vulnerable and cannot leave the house no TV no internet this is not a service
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Matt Allen #StayHomeSaveLives
(@mallen_87) reported
from
Horwich, England
@virginmedia They keep closing it and I have to start from scratch. The issue is that my contract and my sales agreement are different. I thought I was getting somewhere last night when an advisor told me they’d get a manager. Instead they closed my chat
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Peter Lever
(@LORD_VADER_4EVA) reported
from
Bolton, England
@Yenzs_Streaming @virginmedia Yenzs try resetting your router and your Mac address on the Xbox console in network settings
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Nicky
(@NickyRobbo80) reported
from
Blackburn, England
If 2020 was an Internet provider it would be @virginmedia Solve the problem of losing IP address by restarting router. It was restarting the router that caused it. Restarted anyway and now the router won't connect to the Internet and all devices say no IP address #stressed
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SafTheOne
(@SafwanMullaaa) reported
from
Bolton, England
Thought my @virginmedia Internet went down again since I was scrolling on Instagram dark mode and thought nothing was loading! Then I remembered its the Blackout thing #Instagram
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Miss Largot
(@LargotMiss) reported
from
Bury, England
@virginmedia no WiFi AGAIN I expect a reduction in your monthly bill as I am paying for a service that cannot be used Please dm me to request a refund
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Gareth barlow....
(@Bwfc1976) reported
from
Bolton, England
@virginmedia I can't get in touch to cancel my Internet pls help me out
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Raymond Webster
(@webbynfluk) reported
from
Penwortham, England
Problems in PR1 can anyone help me out my boss will think I'm skiving @virginmedia #preston #virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gareth Lowe
(@GarethLoweGL) reported
@VirginMediaIE So virgin media took direct debit out of our account and never returned it. Never had an account with them.
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Namit Pandey
(@NamitPandey11) reported
@virginmedia Please help me by disconnect my account.
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glasgowpartick
(@glasgowpartick) reported
@virginmedia no, need. I have managed to cancel my contract
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Miss Toppin
(@Miss_Toppin) reported
from
Croydon, England
@virginmedia dropping service when I’m listening to Beyoncé’s new album is a hate crime.
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Namit Pandey
(@NamitPandey11) reported
@RobaireBeckwith @virginmedia @virginmobile My wife and i work from home. And last few days were terrible managing with the mobile data. If i not the Other sim. We would have to either take leaves or would have to be on loss of pay. Virgin do not even understand what customer go through in their lives.
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Abu Kamara
(@abkamara05) reported
@virginmedia You’re happy to take my money every month for a service I’m not even using but when I call to close my broadband account there is never any human service to take my call. I waited 45 minutes for someone to answer but I got nothing.
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Hannah Cox
(@H_L_Cox) reported
@virginmedia We asked how to escalate the complaint on the call multiple times and were told there was no other team, we have no complaint number. When we asked again, your staff member hung up. @richardbranson
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Rich Oborne
(@RJOborne) reported
@virginmedia So I’ve just received a letter in the post with ONE DAY’s notice saying my broadband will be down for 33 hours! 1. Will my bill be reduced because I am unable to access the service? 2. Will you be paying for loss of earnings during this time (I work from home)?
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SinKing!
(@andrewmdodds) reported
@virginmedia You didn’t offer me any deal, I just got kicked around your customer service matrix which Keane Reeves would struggle to navigate, it would have been nice to be treated as a human
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Kayleigh Ashworth
(@krashworth88) reported
@virginmedia I am appalled at your service. Intermittent WiFi for weeks, no support whatsoever despite multiple calls (At my expense) to your team to resolve and absolutely no customer service. To then tell me to withdraw from my contract is almost £200! Disgraceful service!!