Virgin Media outages and service status in Wrexham, Wales

Problems in the last 24 hours in Wrexham, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wrexham, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Wrexham, Wales

The most recent Virgin Media outage reports came from the following cities: Chester, and Wrexham.

City	Problem Type	Report Time
Chester	Internet	6 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Wrexham, Wales

Latest outage, problems and issue reports in Wrexham and nearby locations:

• 
  Layton evans (@LaytonYNWA) reported 2 minutes ago from Wrexham, Wales

  @virginmedia your customer service is shocking we won’t be renewing again @sky we are coming with you have you got any deals

• 
  Fi (@madfiona33) reported 2 minutes ago from Wrexham, Wales

  @virginmedia why is anything watched on catch up really poor quality

• 
  Perry (@perry_shoemark_) reported 3 minutes ago from Abenbury, Wales

  For the sake of your sanity.. avoid @virginmedia like the plague. The worst customer service on the planet. Two months and still no broadband install. Jokers

• 
  Ian Winter (@PokerPimp05) reported 5 minutes ago from Wrexham, Wales

  @virginmedia I've got my virgin fibre and phone connection being set up on Thursday. I'm currently with Vodafone, do I need to cancel with them before Thursday or can I wait til after I'm set up with you so I'm not without a service.

• 
  Lucy87 (@Lucy8720) reported 8 minutes ago from Chester, England

  @virginmedia your trains are a joke! Whatis the point of reserving 4 seats as a family and having confirmation of my seat numbers, then when getting on the train it says unreserved and i have rude people refusing to move out of seats so i cannot sit with my family!! Terrible

• 
  Simon Cooke (@MR51CUK) reported 9 minutes ago from Wrexham, Wales

  @virginmedia All tests so no problems but nothing loads on my phone, my google home hub keeps disconnecting, computer doesn’t work and Netflix is always buffering

• 
  Tom Douthwaite (@tom_douthwaite) reported 11 minutes ago from Wrexham, Wales

  @virginmedia i don’t. any updates? internet is still down.

• 
  iain smith (@smog1924) reported 18 minutes ago from Wrexham, Wales

  @virginmedia @RicherVapours Called virgin 3 times for pac code and every time they cut off the call , Absolutely shocking service

• 
  Martin Spiers (@martinaspiers) reported 27 minutes ago from Llangollen, Wales

  @virginmedia All the options seem to revolve around being a customer

• 
  Rob (@Rigobluenose) reported 41 minutes ago from Littleton, England

  @virginmedia What price customer loyalty...Eh £276 more than everyone else please Sir

• 
  Perry (@perry_shoemark_) reported 41 minutes ago from Abenbury, Wales

  @virginmedia Have already cancelled my account after going round in circles for months. My first complaint was closed without anyone looking into it. Raised another one which I still haven’t been contacted about. Crazy

• 
  Simon Cooke (@MR51CUK) reported 42 minutes ago from Wrexham, Wales

  @virginmedia How about managers giving ‘one ringers’ and claiming to have called me back. Very poor service.

• 
  James Selley (@JamesSelley) reported 44 minutes ago from Wrexham, Wales

  @virginmedia Hello, are there internet issue within the Wrexham area? Have rebooted the router but still no luck.

• 
  ikkivllattun (@bikbee) reported 44 minutes ago from Chester, England

  No Wi-Fi internet in my area @virginmedia man down apparently 🙄@O2 signal **** … not sure what they’re excuse is 🤔😳….So I’m roaming round with my phone in the air hoping to get lucky 🍀 😳😩

• 
  Tina-Suzanne (@TinaSuzanne5) reported 45 minutes ago from Wrexham, Wales

  @virginmedia can you please explain why my service update upon cancellation of contract has only removed phone line.

• 
  colin forbes (@Lee_Dsu) reported 48 minutes ago from Chester, England

  @virginmedia Last night. Told they would text me a service link which will keep me up to date. Haven't recieved this text. Said they had no idea when the fault will be repaired.

• 
  DRood 🏳️‍🌈🎗 (@DoctorRood) reported 50 minutes ago from Chester, England

  @virginmedia I never expected any engineer, because I'm aware it's an outage that affects a lot of people. But your CS responses could be a lot better.

• 
  ady maddocks (@madds74) reported 50 minutes ago from Wrexham, Wales

  @virginmedia I currently pay £29 , that is rising to £51 my father pays £67.50 for the vip package as a new customer. I was offered over 120 pound for the same package plus insrallation charges so much for loyalty for someone looking to extend contract

• 
  Layton evans (@Layton53) reported 54 minutes ago from Wrexham, Wales

  I think the ll13 area is not working in Wrexham there is a few people that have no internet @virginmedia

• 
  Layton evans (@LaytonYNWA) reported 59 minutes ago from Wrexham, Wales

  @virginmedia Hi me and my girlfriend can’t buy movies on the virgin store coming up with a H0 error can you help please

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ShirleySarah🌹🎸🦊🦔🐦⚽ (@ShirleySarah70) reported 3 minutes ago

  @virginmedia I've asked several times about cancelling my tv services. I currently use my Freesat and dont need my VM TV. Please advise how to cancel but keep BB.

• 
  Julian Wellings (@expertiseontap) reported 4 minutes ago

  @virginmedia Long time customer here (28 years). Your automated customer service line is truly awful. Now on my second iteration of the complicated menu. Had to fudge my answers to avoid going round a third time. Now on hold awaiting a real person ...⏳.

• 
  Anthony Hockey (@AnthonyHoc69184) reported 5 minutes ago

  @virginmedia I’ve just sent you a message on message box about my tv box. Last night I had to reboot it twice because the connection wasn’t good. Today I’ve had the picture break up after recording a programme. Why am I having to pay all that money to have a poor service?

• 
  Salmongymnast (@Danny_f1_fan) reported 5 minutes ago

  @virginmedia @bobe_brodie Please check south Devon Torquay. Tq2 5nu. As down yet again. Was down couple weeks ago for 3 days !!!

• 
  Humy Zaman (@humy8) reported 7 minutes ago

  @virginmedia Just come off the phone to customer service. Up to 45 days for my refund??? Hmm… what would’ve happened if I said I’d pay a bill in around 45 days??

• 
  Francesca Pancheri (@FranPancheri) reported 8 minutes ago

  @virginmedia we are into day 4 without internet and TV! Luckily I'm not working this week as I do work from home but this has to be the worst service we've had in the 20+ years we've been with Virgin and its predecessors!

• 
  Charlotte Riggio (@MsLiberty1776US) reported 9 minutes ago

  @virginmedia 6 hours and no response to the DM you asked for We apologised for the inconvenience caused. We have arranged for a specialised technician to visit you today between 12 PM and 4 PM to resolve both the TV . Your complaint has been raised and will remain open to ensure everything is fully resolved, and you will receive confirmation of the appointment via text message.

• 
  JulieH (@eirwenjulia) reported 13 minutes ago

  @virginmedia enough is enough your system is down AGAIN 26/05/26 twice in a month, I’ve had problem after problem, I want out of my contract, the system is horrendous.

• 
  JC (@SaffaJC) reported 13 minutes ago

  @virginmedia been on a call for over 5 hrs. They messed up my details with O2 now I pay for an account I can’t access have no SIM card for. The most pathetic customer service ever. I video recorded at lest an hour of the conversation to upload to tic tok

• 
  Dai John (@DaiJohn79) reported 13 minutes ago

  @virginmedia Hello my Internet is down in Swansea, how long will it be down?