1. Home
  2. Companies
  3. Virgin Media
  4. Wrexham, Wales
Virgin Media

Virgin Media Outage Report in Wrexham, Wales

Why is my Virgin Media service not working?

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Wrexham come from postal codes LL13 and LL11 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Wrexham, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wrexham, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Wrexham, Wales

The most recent Virgin Media outage reports came from the following cities: Wrexham, and Chester.

CityProblem TypeReport Time
Wrexham Internet 18 days ago
Wrexham Internet 18 days ago
Chester Internet 20 days ago
Chester Internet 21 days ago
Wrexham Internet 4 months ago
Wrexham TV 5 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wrexham, Wales

Latest outage, problems and issue reports in Wrexham and nearby locations:

  • RockyPallyEVO
    Jason Shaw (@RockyPallyEVO) reported from Chester, England

    @virginmedia Just so you know, I’m still waiting. You don’t appear to take potential ID fraud very seriously at all. Terrible service from @virginmedia I’m not a customer, but after this I’m unlikely to ever be. #IDfraud

  • kubes81
    Kubes (@kubes81) reported from Wrexham, Wales

    @virginmedia what is the issue with virgin fibre in LL12 please and what time will it be fixed?

  • MR51CUK
    Simon Cooke (@MR51CUK) reported from Wrexham, Wales

    So @virginmedia say they’ve got no issues in the area but internet doesn’t work and next door have the same problem

  • MR51CUK
    Simon Cooke (@MR51CUK) reported from Wrexham, Wales

    Fed up of @virginmedia now. Website says no faults but we’ve been without internet all day so no TV. Phone up and and message says they know about it. Had over a month of issues but no one talks to you!! #avoidliketheplague

  • Lee_Dsu
    colin forbes (@Lee_Dsu) reported from Wrexham, Wales

    @virginmedia joined a week ago. WiFi is crap. Sent a replacement hub. Still crap. Had several updates sent remotely. Still crap. Just phoned for the 10th time to be told there's an outage and it might be fixed soon. Although no outage shows when I test from here. Losing faith.

  • lucylou582
    Lucy (@lucylou582) reported from Chester, England

    @virginmedia He’s reported it, and told his manager. Why on earth would you not send someone to fix it

  • TinaSuzanne5
    Tina-Suzanne (@TinaSuzanne5) reported from Wrexham, Wales

    @virginmedia can you please explain why my service update upon cancellation of contract has only removed phone line.

  • Lee_Dsu
    colin forbes (@Lee_Dsu) reported from Chester, England

    @virginmedia Better rip the cable out of the wall and find a decent service.

  • tomjoneschester
    Tom Jones (@tomjoneschester) reported from Saltney, Wales

    @NadineDorries @virginmedia @O2 You really do thrive on misleading the British public, don't you? What an awful Cabinet we have governing us...

  • RockyPallyEVO
    Jason Shaw (@RockyPallyEVO) reported from Chester, England

    Really not at all impressed with @virginmedia I’m not a customer, but called them this morning about someone using my identity for one of their accounts. Said they’d put me through, but just been cut off after 41 minutes on hold. Do they take ID fraud seriously?

  • MR51CUK
    Simon Cooke (@MR51CUK) reported from Wrexham, Wales

    @virginmedia All tests so no problems but nothing loads on my phone, my google home hub keeps disconnecting, computer doesn’t work and Netflix is always buffering

  • martinaspiers
    Martin Spiers (@martinaspiers) reported from Llangollen, Wales

    @virginmedia I think I've broken your bot

  • PokerPimp05
    Ian Winter (@PokerPimp05) reported from Wrexham, Wales

    @virginmedia I've got my virgin fibre and phone connection being set up on Thursday. I'm currently with Vodafone, do I need to cancel with them before Thursday or can I wait til after I'm set up with you so I'm not without a service.

  • tom_douthwaite
    Tom Douthwaite (@tom_douthwaite) reported from Wrexham, Wales

    @virginmedia i don’t. any updates? internet is still down.

  • nealey66
    Wayne1878 (@nealey66) reported from Wrexham, Wales

    @virginmedia virgin internet is pathetic, homeworker in household unable to work due the internet issues same as yesterday,

  • Hanhan2822
    Han (@Hanhan2822) reported from Rossett, Wales

    Since @virginmedia messed around by mine my @SkyUK internet had gone slow, very slow!

  • lucylou582
    Lucy (@lucylou582) reported from Chester, England

    @virginmedia so you booked an engineer to come and fix the cable, yet the engineer has just arrived and can only look at the job! What an absolute ridiculous way of working. I told you on the phone that wire had been broke, why send someone who can’t complete the job!

  • JamesSelley
    James Selley (@JamesSelley) reported from Wrexham, Wales

    @virginmedia Hello, are there internet issue within the Wrexham area? Have rebooted the router but still no luck.

  • MR51CUK
    Simon Cooke (@MR51CUK) reported from Wrexham, Wales

    @virginmedia How about managers giving ‘one ringers’ and claiming to have called me back. Very poor service.

  • Lee_Dsu
    colin forbes (@Lee_Dsu) reported from Chester, England

    @virginmedia Last night. Told they would text me a service link which will keep me up to date. Haven't recieved this text. Said they had no idea when the fault will be repaired.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • CelticFan7691
    CelticFan7691 (@CelticFan7691) reported

    @virginmedia my broadband isn’t working yet your customer service doesn’t open until 8am???? Followed all your online advice but still nothing

  • janstannard
    Jan Stannard (@janstannard) reported

    @samatlounge @virginmedia Sam, we posted a letter about our cancellation to the HQ and they said it was lost in the post. Spent 7 hours one day on the Virgin Media WhatsApp customer ‘help service’ while they kept sending idiotic and repetitive questions. That was the only way it got finalised in the end.

  • SeeBeeOss
    cos (@SeeBeeOss) reported

    @virginmedia @GoodGriefLouise I’m having the exact same issue. Literally what in the actual **** is the point of this Twitter account if you cannot provide basic support to your customers? How are you still in business?

  • DaRealTinTin
    Thank You Elon (@DaRealTinTin) reported

    Virgin Media is moving brazy rn wtf

  • MShacks
    Michael Shackleton (@MShacks) reported

    @Netflixhelps The problem is very low muffled volume. I’m UK based and tried to view thru both TV via Virgin Media & on my iPad thru WiFi. All other programmes & films are fine.

  • twistedhelix101
    El Mo (@twistedhelix101) reported

    @virginmedia we have had a continous outage with no indication of if or when this is going to be sorted out.

  • jayne_ward
    Natalie Jayne ward (@jayne_ward) reported

    @virginmedia @EGX Hello im 02 customer does that still class me as a virgin media customer now that you joined forces, it states you can win tickets for egx through virgin media but promoting the 02 priority app does that mean I can get 50%off tickets when I'm an 02 customer but you joined forces.

  • NatK99211236
    Nat K (@NatK99211236) reported

    @virginmedia Hey my broadband is down 2nd day now. I wfh!! Yesterday it said will be fixed at 11.15 pm then changed to midnight last night. Now midnight tonight! Cant get talk to a human. Give me cash back! Compensate I have to travel somewhere else for the internet 😡 area 20!

  • badjeroo
    SayWhaat? (@badjeroo) reported

    @virginmedia What wkd u likeme to expand on. That he called me yesterday and asked me to bring my mother over to him so he cld **** her? Is this yr new wrk ethics and moda operandi these days?

  • bobthe_dolphin
    🐬 Боб Дельфін 🐬 (@bobthe_dolphin) reported

    @virginmedia shoddy service seems to be the norm, my contract reduction form 200 to 100 mbps has been implemented a week before the agreed contract change, this is a breach of contract. What are you going to do about this?