Virgin Media outages and service status in Wrexham, Wales

Problems in the last 24 hours in Wrexham, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wrexham, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Virgin Media Issues Reports Near Wrexham, Wales

Latest outage, problems and issue reports in Wrexham and nearby locations:

• 
  Lucy (@lucylou582) reported 3 minutes ago from Chester, England

  @virginmedia He’s reported it, and told his manager. Why on earth would you not send someone to fix it

• 
  Layton evans (@LaytonYNWA) reported 10 minutes ago from Wrexham, Wales

  @virginmedia I can’t get manifest on demand i can see lot of other people are having the same issue

• 
  Fi (@madfiona33) reported 14 minutes ago from Wrexham, Wales

  @virginmedia Amazon fire stick on a 4k projector. Also tried the app on the box with a 4k tv it plays but it's hard to watch.. it skips frames and picture quality is poor. Plays the standard version ok

• 
  Jason Shaw (@RockyPallyEVO) reported 20 minutes ago from Chester, England

  @virginmedia Just so you know, I’m still waiting. You don’t appear to take potential ID fraud very seriously at all. Terrible service from @virginmedia I’m not a customer, but after this I’m unlikely to ever be. #IDfraud

• 
  colin forbes (@Lee_Dsu) reported 29 minutes ago from Wrexham, Wales

  @virginmedia joined a week ago. WiFi is crap. Sent a replacement hub. Still crap. Had several updates sent remotely. Still crap. Just phoned for the 10th time to be told there's an outage and it might be fixed soon. Although no outage shows when I test from here. Losing faith.

• 
  Jason Shaw (@RockyPallyEVO) reported 31 minutes ago from Chester, England

  Really not at all impressed with @virginmedia I’m not a customer, but called them this morning about someone using my identity for one of their accounts. Said they’d put me through, but just been cut off after 41 minutes on hold. Do they take ID fraud seriously?

• 
  Simon Cooke (@MR51CUK) reported 32 minutes ago from Wrexham, Wales

  So @virginmedia say they’ve got no issues in the area but internet doesn’t work and next door have the same problem

• 
  DRood 🏳️‍🌈🎗 (@DoctorRood) reported 33 minutes ago from Chester, England

  @virginmedia I never expected any engineer, because I'm aware it's an outage that affects a lot of people. But your CS responses could be a lot better.

• 
  Layton evans (@LaytonYNWA) reported 38 minutes ago from Wrexham, Wales

  @virginmedia hi I think this is a known problem in the virgin WiFi box my WiFi light keeps flashing green I have hold down the wps button and the problem will temporarily fix but the problem will return softly after

• 
  Layton evans (@Layton53) reported 38 minutes ago from Wrexham, Wales

  @virginmedia hi can you help can’t log in to virgin tv go app keeps saying failed was working this morning

• 
  Rob (@Rigobluenose) reported 42 minutes ago from Littleton, England

  @virginmedia What price customer loyalty...Eh £276 more than everyone else please Sir

• 
  L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉ (@Lyntrick) reported 42 minutes ago from Chester, England

  @virginmedia I cannot believe you are putting the price up again and claiming it is ultra reliable when I've had nothing but an unpredictable signal since getting the hub. It's not worth £25 let alone £27.50

• 
  Layton evans (@LaytonYNWA) reported 45 minutes ago from Wrexham, Wales

  @virginmedia Hi me and my girlfriend can’t buy movies on the virgin store coming up with a H0 error can you help please

• 
  Tina-Suzanne (@TinaSuzanne5) reported 50 minutes ago from Wrexham, Wales

  @virginmedia can you please explain why my service update upon cancellation of contract has only removed phone line.

• 
  iain smith (@smog1924) reported 50 minutes ago from Wrexham, Wales

  @virginmedia @RicherVapours Called virgin 3 times for pac code and every time they cut off the call , Absolutely shocking service

• 
  Ian Winter (@PokerPimp05) reported 51 minutes ago from Wrexham, Wales

  @virginmedia I've got my virgin fibre and phone connection being set up on Thursday. I'm currently with Vodafone, do I need to cancel with them before Thursday or can I wait til after I'm set up with you so I'm not without a service.

• 
  Simon Cooke (@MR51CUK) reported 53 minutes ago from Wrexham, Wales

  @virginmedia All tests so no problems but nothing loads on my phone, my google home hub keeps disconnecting, computer doesn’t work and Netflix is always buffering

• 
  James Selley (@JamesSelley) reported 57 minutes ago from Wrexham, Wales

  @virginmedia Hello, are there internet issue within the Wrexham area? Have rebooted the router but still no luck.

• 
  Simon Cooke (@MR51CUK) reported 58 minutes ago from Wrexham, Wales

  @virginmedia How about managers giving ‘one ringers’ and claiming to have called me back. Very poor service.

• 
  Layton evans (@Layton53) reported 59 minutes ago from Wrexham, Wales

  I think the ll13 area is not working in Wrexham there is a few people that have no internet @virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  GW (@GGWilliams72) reported 6 minutes ago

  @virginmedia @Bomber19631 I had Stream Box and Broadband set up yesterday. Neither working today, tried Cust Serv’s on hold over 45 mins and still no answer! These people are as garbage as their services, spend your money elsewhere. I’m going back to @SkyUK 👍🏻👍🏻👍🏻

• 
  Sekret Machines (@privatepilotuk) reported 10 minutes ago

  and still @o2 have done nothing about this disaster of a sign in process with @virginmedia Fire your developers. #Clueless

• 
  KopiteinPoland (@KopiteinPoland) reported 13 minutes ago

  I never had issue with @o2 until they merged with virgin media. Now I wouldn’t recommend them to anyone. You try and use the website, pages don’t load. Information isn’t available. How do you keep on top of your account. #awfulservice #neveragain

• 
  Karen Fleming (@KarenFleming36) reported 14 minutes ago

  @virginmedia sent a DM, been waiting over 30 minutes to speak to someone on the phone. I can’t watch TV after Virgin was installed less than 48hours ago. Please help!

• 
  Diane Russell (@DianeRusse58708) reported 18 minutes ago

  After saying good things about @virginmedia we have had no service since the storm about 9pm last night. Updated Info "if not restored in 21 hours contact us for and engineer appointment ". 21 hours???

• 
  Paul Hulse (@paulpresenteruk) reported 25 minutes ago

  Dear @virginmedia I upgraded my package last night to add TV yet I wish to cancel this change due to the price for existing customers which is nearly double to what a new customer would get… I have tried to contact through various methods to cancel.

• 
  GamerStyle1980 (@GamerStyle1980) reported 27 minutes ago

  @seanaustin1985 @Johnty14 @virginmedia I remember phone VM tech support and the poor person on the other end of the phone didn't know an awful lot I ended up having to tell them what needed to be done I'm not with VM anymore thank god

• 
  Kelly Kilner (@KellyKilner) reported 28 minutes ago

  @virginmedia that awful time again when I’m trying to speak to someone and get cut off. Twice …why is your service so appalling???

• 
  Eyezwideopen (@Eyezwideopen3) reported 28 minutes ago

  Absolute joke of a company and I wouldnt join if anyone was thinking about it! They wont help they will just add fees instead of dealing with problem @virginmedia

• 
  Frankie Smith (@frankiesmith74) reported 29 minutes ago

  @virginmedia you have failed to install broadband at my new property as part of home move service. I have been promised engineers will attend each day for last 3 days - no sign! I’ve asked for updates - nothing! I’ve been told I’ll be contacted by Area Manager - nothing! Terrible