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Virgin Media outages and service status in Wrexham, Wales

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Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around Wrexham, including 0 direct reports.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wrexham, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wrexham, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Wrexham, Wales

The most recent Virgin Media outage reports came from the following cities: Wrexham, and Chester.

Community Discussion

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Virgin Media Issues Reports Near Wrexham, Wales

Latest outage, problems and issue reports in Wrexham and nearby locations:

  • kubes81
    Kubes (@kubes81) reported from Wrexham, Wales

    @virginmedia what is the issue with virgin fibre in LL12 please and what time will it be fixed?

  • lucylou582
    Lucy (@lucylou582) reported from Chester, England

    @virginmedia so you booked an engineer to come and fix the cable, yet the engineer has just arrived and can only look at the job! What an absolute ridiculous way of working. I told you on the phone that wire had been broke, why send someone who can’t complete the job!

  • RockyPallyEVO
    Jason Shaw (@RockyPallyEVO) reported from Chester, England

    @virginmedia Just so you know, I’m still waiting. You don’t appear to take potential ID fraud very seriously at all. Terrible service from @virginmedia I’m not a customer, but after this I’m unlikely to ever be. #IDfraud

  • madds74
    ady maddocks (@madds74) reported from Wrexham, Wales

    @virginmedia @sky terrible service today from virgin .40 mins to speak to someone .looking to upgrade to vip package no decent offers for loyal customers off to see what Sky can offer then #rewardloyalty#poorcustomerservice#

  • martinaspiers
    Martin Spiers (@martinaspiers) reported from Llangollen, Wales

    @virginmedia All the options seem to revolve around being a customer

  • smog1924
    iain smith (@smog1924) reported from Wrexham, Wales

    @virginmedia @RicherVapours Called virgin 3 times for pac code and every time they cut off the call , Absolutely shocking service

  • tomjoneschester
    Tom Jones (@tomjoneschester) reported from Saltney, Wales

    @NadineDorries @virginmedia @O2 You really do thrive on misleading the British public, don't you? What an awful Cabinet we have governing us...

  • madfiona33
    Fi (@madfiona33) reported from Wrexham, Wales

    @virginmedia Amazon fire stick on a 4k projector. Also tried the app on the box with a 4k tv it plays but it's hard to watch.. it skips frames and picture quality is poor. Plays the standard version ok

  • martinaspiers
    Martin Spiers (@martinaspiers) reported from Llangollen, Wales

    @virginmedia I think I've broken your bot

  • MR51CUK
    Simon Cooke (@MR51CUK) reported from Wrexham, Wales

    @virginmedia All tests so no problems but nothing loads on my phone, my google home hub keeps disconnecting, computer doesn’t work and Netflix is always buffering

  • MR51CUK
    Simon Cooke (@MR51CUK) reported from Wrexham, Wales

    @virginmedia How about managers giving ‘one ringers’ and claiming to have called me back. Very poor service.

  • PokerPimp05
    Ian Winter (@PokerPimp05) reported from Wrexham, Wales

    @virginmedia I've got my virgin fibre and phone connection being set up on Thursday. I'm currently with Vodafone, do I need to cancel with them before Thursday or can I wait til after I'm set up with you so I'm not without a service.

  • madds74
    ady maddocks (@madds74) reported from Wrexham, Wales

    @virginmedia I currently pay £29 , that is rising to £51 my father pays £67.50 for the vip package as a new customer. I was offered over 120 pound for the same package plus insrallation charges so much for loyalty for someone looking to extend contract

  • lucylou582
    Lucy (@lucylou582) reported from Chester, England

    @virginmedia He’s reported it, and told his manager. Why on earth would you not send someone to fix it

  • Rigobluenose
    Rob (@Rigobluenose) reported from Littleton, England

    @virginmedia What price customer loyalty...Eh £276 more than everyone else please Sir

  • TinaSuzanne5
    Tina-Suzanne (@TinaSuzanne5) reported from Wrexham, Wales

    @virginmedia can you please explain why my service update upon cancellation of contract has only removed phone line.

  • Lee_Dsu
    colin forbes (@Lee_Dsu) reported from Chester, England

    @virginmedia Better rip the cable out of the wall and find a decent service.

  • Lee_Dsu
    colin forbes (@Lee_Dsu) reported from Chester, England

    @virginmedia Last night. Told they would text me a service link which will keep me up to date. Haven't recieved this text. Said they had no idea when the fault will be repaired.

  • perry_shoemark_
    Perry (@perry_shoemark_) reported from Abenbury, Wales

    For the sake of your sanity.. avoid @virginmedia like the plague. The worst customer service on the planet. Two months and still no broadband install. Jokers

  • JamesSelley
    James Selley (@JamesSelley) reported from Wrexham, Wales

    @virginmedia Hello, are there internet issue within the Wrexham area? Have rebooted the router but still no luck.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • DarbyshireAdele
    Adele Darbyshire (@DarbyshireAdele) reported

    @DjmarkieT @virginmedia We too walked away - unbelievable poor customer service

  • mantonl
    Lee Manton (Λη Μαντον) (@mantonl) reported

    @tina0402x @SkyUK VirginMedia are good when you’re a new customer, I’ve been with them since they took over NTL but once your contract is up, that’s when it turns into a nightmare. They don’t give a toss about existing customers. Every renewal is a fight & their offshore teams are useless.

  • aidan_codtello
    Aidan Costello (@aidan_codtello) reported

    @entrustTMF @virginmedia I've done a postcode check and it says intermittent problems. My daughter says if it doesn't improve she can go back to her flat as it isn't too far away. We are in London. We signed up for virgin party as they were to pay £50 incentive to use & my father for both of us signing

  • HaggisJuli93452
    Jules (@HaggisJuli93452) reported

    @virginmedia Hi have received a new 360 box to replace our current TiVo one. Getting error message Account error CS1011. Tried ringing 150 , from mobile says sorry can't connect try later, rang 150 from landline , recorded message states no not recognised. Help!

  • pepetideo
    CrankyGeek (@pepetideo) reported

    @virginmedia ok... here is some feedback. Fire the person that has thought aquirering new customers is more important than keeping the ones you got and rewarding them. Secondly fire the person that is handeling disconnections. They singlehandely made me a never again costumer. You could not pay me to return

  • rinnerville
    Matthew Belcher (@rinnerville) reported

    @youfibre so leave virgin media cos they were crap and now you guys have sold out to them. Time to look for a new supplier.

  • entrustTMF
    entrustTMF (@entrustTMF) reported

    @BertySi @virginmedia That's a flat no from @virginmedia on the MiFi with credit suggestion. Question is, are they prepared to do anything to help or assist seriously inconvenienced and frustrated customers?

  • aidan_codtello
    Aidan Costello (@aidan_codtello) reported

    @virginmedia I still have not received a payment I should have received on referring my father to switch to Virgin and he should have had a payment too. Our broadband has been poor this week and I hope it will be better this week.

  • Andybedfordblue
    Andy Sexton (@Andybedfordblue) reported

    @BigPaul91 @virginmedia Part of the reason I have just left along with shocking customer service trying to speak to people who don’t even speak English.

  • Gtmcdonald1996
    Glenn McDonald (@Gtmcdonald1996) reported

    @virginmedia I’ve been in a live chat for nearly 2 hours with no joy on a resolution and I’ve also tried calling your number numerous times but can’t get through.