Virgin Media

Virgin Media Outage Report in Wrexham, Wales

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The latest reports from users having issues in Wrexham come from postal codes LL13 and LL11.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wrexham, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wrexham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Wrexham, Wales 03/26/2026 01:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Wrexham, Wales

The most recent Virgin Media outage reports came from the following cities: Wrexham and Chester.

Loading map, please wait...
City Problem Type Report Time
United KingdomWrexham Internet
United KingdomWrexham Internet
United KingdomChester Internet
United KingdomChester Internet
United KingdomWrexham Internet
United KingdomWrexham TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wrexham, Wales

Latest outage, problems and issue reports in Wrexham and nearby locations:

  • TinaSuzanne5 Tina-Suzanne (@TinaSuzanne5) reported from Wrexham, Wales

    @virginmedia can you please explain why my service update upon cancellation of contract has only removed phone line.

  • Lucy8720 Lucy87 (@Lucy8720) reported from Chester, England

    @virginmedia your trains are a joke! Whatis the point of reserving 4 seats as a family and having confirmation of my seat numbers, then when getting on the train it says unreserved and i have rude people refusing to move out of seats so i cannot sit with my family!! Terrible

  • Lee_Dsu colin forbes (@Lee_Dsu) reported from Wrexham, Wales

    @virginmedia joined a week ago. WiFi is crap. Sent a replacement hub. Still crap. Had several updates sent remotely. Still crap. Just phoned for the 10th time to be told there's an outage and it might be fixed soon. Although no outage shows when I test from here. Losing faith.

  • RockyPallyEVO Jason Shaw (@RockyPallyEVO) reported from Chester, England

    @virginmedia Just so you know, I’m still waiting. You don’t appear to take potential ID fraud very seriously at all. Terrible service from @virginmedia I’m not a customer, but after this I’m unlikely to ever be. #IDfraud

  • MR51CUK Simon Cooke (@MR51CUK) reported from Wrexham, Wales

    Fed up of @virginmedia now. Website says no faults but we’ve been without internet all day so no TV. Phone up and and message says they know about it. Had over a month of issues but no one talks to you!! #avoidliketheplague

  • PokerPimp05 Ian Winter (@PokerPimp05) reported from Wrexham, Wales

    @virginmedia I've got my virgin fibre and phone connection being set up on Thursday. I'm currently with Vodafone, do I need to cancel with them before Thursday or can I wait til after I'm set up with you so I'm not without a service.

  • Lee_Dsu colin forbes (@Lee_Dsu) reported from Chester, England

    @virginmedia Last night. Told they would text me a service link which will keep me up to date. Haven't recieved this text. Said they had no idea when the fault will be repaired.

  • Lee_Dsu colin forbes (@Lee_Dsu) reported from Chester, England

    @virginmedia Better rip the cable out of the wall and find a decent service.

  • couldbecalmer Clare Harding (@couldbecalmer) reported from Chester, England

    @CybillLiberty @virginmedia This is appalling. Come on @virginmedia sort yourselves out and give this woman her wifi back. You ballsed up, you can fix it, no one needs this hassle right now.

  • MR51CUK Simon Cooke (@MR51CUK) reported from Wrexham, Wales

    @virginmedia How about managers giving ‘one ringers’ and claiming to have called me back. Very poor service.

  • Rigobluenose Rob (@Rigobluenose) reported from Littleton, England

    @virginmedia What price customer loyalty...Eh £276 more than everyone else please Sir

  • MR51CUK Simon Cooke (@MR51CUK) reported from Wrexham, Wales

    So @virginmedia say they’ve got no issues in the area but internet doesn’t work and next door have the same problem

  • adamjpknight Knighty (@adamjpknight) reported from Chester, England

    @LegendEskimoBoy Virgin media customer line.

  • tom_douthwaite Tom Douthwaite (@tom_douthwaite) reported from Wrexham, Wales

    @virginmedia i don’t. any updates? internet is still down.

  • Hanhan2822 Han (@Hanhan2822) reported from Rossett, Wales

    Since @virginmedia messed around by mine my @SkyUK internet had gone slow, very slow!

  • nealey66 Wayne1878 (@nealey66) reported from Wrexham, Wales

    @virginmedia virgin internet is pathetic, homeworker in household unable to work due the internet issues same as yesterday,

  • madfiona33 Fi (@madfiona33) reported from Wrexham, Wales

    @virginmedia Amazon fire stick on a 4k projector. Also tried the app on the box with a 4k tv it plays but it's hard to watch.. it skips frames and picture quality is poor. Plays the standard version ok

  • RockyPallyEVO Jason Shaw (@RockyPallyEVO) reported from Chester, England

    Really not at all impressed with @virginmedia I’m not a customer, but called them this morning about someone using my identity for one of their accounts. Said they’d put me through, but just been cut off after 41 minutes on hold. Do they take ID fraud seriously?

  • kubes81 Kubes (@kubes81) reported from Wrexham, Wales

    @virginmedia what is the issue with virgin fibre in LL12 please and what time will it be fixed?

  • MR51CUK Simon Cooke (@MR51CUK) reported from Wrexham, Wales

    @virginmedia All tests so no problems but nothing loads on my phone, my google home hub keeps disconnecting, computer doesn’t work and Netflix is always buffering

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • beatrix_plotter Siobhan Lawper (@beatrix_plotter) reported

    @virginmedia Will that fix the signal? If I'm not getting strong enough signal from the router it's not going to fix anything?

  • ramdoll46 Ram (@ramdoll46) reported

    @virginmedia please advise why it’s not possible why I can not choose what I want in my package instead of being over charged for services I do not need. Shocked poor service on call centre and WhatsApp.

  • mizzleas Miz (@mizzleas) reported

    @virginmedia I'd love to believe it was that easy. Unfortunately it's doing that which has caused all the problems in the first place.

  • craig1872WATP Craig WATP (@craig1872WATP) reported

    @virginmedia Yip. Literally useless. That tweet sums it up. Very very sorry but unable to fix your own mistakes. Disgusting customer service.

  • femalefutball NUFC Geordie (@femalefutball) reported

    @virginmedia Why can't I upgrade my package without having to cancel my account and re-sign up? Why do you treat new customers better than existing ones? I've been a customer for 5 years but I can't upgrade to a cheaper package without cancelling? It's a joke.

  • TheManjoelorian Average Joe (@TheManjoelorian) reported

    @virginmedia after being a loyal customer for over 10 years, I'm now having my account cancelled because their construction team CBA installing a few metres of wires the day before the installation date, leaving me without TV or internet. Totally unacceptable

  • KerryHe32870081 Kerry Henderson (@KerryHe32870081) reported

    @Author_JTaylor @virginmedia Just had the same exact reasoning on the phone…ripping people off for a service they don’t supply

  • danger_clam Harri (@danger_clam) reported

    @StarCur1 @virginmedia I normally get a text which is basically “we’re switching your internet off on X date lol soz”. Still it beats when the service goes out without warning, which is fairly often.

  • lawntidy Peter King (@lawntidy) reported

    @virginmedia This is the 2nd time we have recently had problems with VM. On support call they haven’t a bloody clue. Following the same damn menu fix we have just done. Then put on hold and they leave the call ffs!

  • c0nnieprince connie (@c0nnieprince) reported

    @virginmedia can you explain why I have been waiting over 5 weeks for my home broadband to be installed with a new date promised every week and your team failing to turn up? Then your customer service laughs down the phone, the worst service I have EVER received