Virgin Media Outage Report in Wrexham, Wales
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The latest reports from users having issues in Wrexham come from postal codes LL13 and LL11 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Wrexham, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wrexham, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Wrexham, Wales
The most recent Virgin Media outage reports came from the following cities: Wrexham, and Chester.
| City | Problem Type | Report Time |
|---|---|---|
 Wrexham
|
Internet | 18 days ago |
|
Wrexham
|
Internet | 18 days ago |
|
Chester
|
Internet | 20 days ago |
|
Chester
|
Internet | 21 days ago |
|
Wrexham
|
Internet | 4 months ago |
|
Wrexham
|
TV | 5 months ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wrexham, Wales
Latest outage, problems and issue reports in Wrexham and nearby locations:
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Jason Shaw (@RockyPallyEVO) reported from Chester, England@virginmedia Just so you know, I’m still waiting. You don’t appear to take potential ID fraud very seriously at all. Terrible service from @virginmedia I’m not a customer, but after this I’m unlikely to ever be. #IDfraud
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Kubes (@kubes81) reported from Wrexham, Wales@virginmedia what is the issue with virgin fibre in LL12 please and what time will it be fixed?
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Simon Cooke (@MR51CUK) reported from Wrexham, WalesSo @virginmedia say they’ve got no issues in the area but internet doesn’t work and next door have the same problem
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Simon Cooke (@MR51CUK) reported from Wrexham, WalesFed up of @virginmedia now. Website says no faults but we’ve been without internet all day so no TV. Phone up and and message says they know about it. Had over a month of issues but no one talks to you!! #avoidliketheplague
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colin forbes (@Lee_Dsu) reported from Wrexham, Wales@virginmedia joined a week ago. WiFi is crap. Sent a replacement hub. Still crap. Had several updates sent remotely. Still crap. Just phoned for the 10th time to be told there's an outage and it might be fixed soon. Although no outage shows when I test from here. Losing faith.
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Lucy (@lucylou582) reported from Chester, England@virginmedia He’s reported it, and told his manager. Why on earth would you not send someone to fix it
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Tina-Suzanne (@TinaSuzanne5) reported from Wrexham, Wales@virginmedia can you please explain why my service update upon cancellation of contract has only removed phone line.
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colin forbes (@Lee_Dsu) reported from Chester, England@virginmedia Better rip the cable out of the wall and find a decent service.
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Tom Jones (@tomjoneschester) reported from Saltney, Wales@NadineDorries @virginmedia @O2 You really do thrive on misleading the British public, don't you? What an awful Cabinet we have governing us...
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Jason Shaw (@RockyPallyEVO) reported from Chester, EnglandReally not at all impressed with @virginmedia I’m not a customer, but called them this morning about someone using my identity for one of their accounts. Said they’d put me through, but just been cut off after 41 minutes on hold. Do they take ID fraud seriously?
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Simon Cooke (@MR51CUK) reported from Wrexham, Wales@virginmedia All tests so no problems but nothing loads on my phone, my google home hub keeps disconnecting, computer doesn’t work and Netflix is always buffering
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Martin Spiers (@martinaspiers) reported from Llangollen, Wales@virginmedia I think I've broken your bot
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Ian Winter (@PokerPimp05) reported from Wrexham, Wales@virginmedia I've got my virgin fibre and phone connection being set up on Thursday. I'm currently with Vodafone, do I need to cancel with them before Thursday or can I wait til after I'm set up with you so I'm not without a service.
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Tom Douthwaite (@tom_douthwaite) reported from Wrexham, Wales@virginmedia i don’t. any updates? internet is still down.
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Wayne1878 (@nealey66) reported from Wrexham, Wales@virginmedia virgin internet is pathetic, homeworker in household unable to work due the internet issues same as yesterday,
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Han (@Hanhan2822) reported from Rossett, WalesSince @virginmedia messed around by mine my @SkyUK internet had gone slow, very slow!
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Lucy (@lucylou582) reported from Chester, England@virginmedia so you booked an engineer to come and fix the cable, yet the engineer has just arrived and can only look at the job! What an absolute ridiculous way of working. I told you on the phone that wire had been broke, why send someone who can’t complete the job!
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James Selley (@JamesSelley) reported from Wrexham, Wales@virginmedia Hello, are there internet issue within the Wrexham area? Have rebooted the router but still no luck.
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Simon Cooke (@MR51CUK) reported from Wrexham, Wales@virginmedia How about managers giving ‘one ringers’ and claiming to have called me back. Very poor service.
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colin forbes (@Lee_Dsu) reported from Chester, England@virginmedia Last night. Told they would text me a service link which will keep me up to date. Haven't recieved this text. Said they had no idea when the fault will be repaired.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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CelticFan7691 (@CelticFan7691) reported@virginmedia my broadband isn’t working yet your customer service doesn’t open until 8am???? Followed all your online advice but still nothing
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Jan Stannard (@janstannard) reported@samatlounge @virginmedia Sam, we posted a letter about our cancellation to the HQ and they said it was lost in the post. Spent 7 hours one day on the Virgin Media WhatsApp customer ‘help service’ while they kept sending idiotic and repetitive questions. That was the only way it got finalised in the end.
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cos (@SeeBeeOss) reported@virginmedia @GoodGriefLouise I’m having the exact same issue. Literally what in the actual **** is the point of this Twitter account if you cannot provide basic support to your customers? How are you still in business?
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Thank You Elon (@DaRealTinTin) reportedVirgin Media is moving brazy rn wtf
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Michael Shackleton (@MShacks) reported@Netflixhelps The problem is very low muffled volume. I’m UK based and tried to view thru both TV via Virgin Media & on my iPad thru WiFi. All other programmes & films are fine.
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El Mo (@twistedhelix101) reported@virginmedia we have had a continous outage with no indication of if or when this is going to be sorted out.
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Natalie Jayne ward (@jayne_ward) reported@virginmedia @EGX Hello im 02 customer does that still class me as a virgin media customer now that you joined forces, it states you can win tickets for egx through virgin media but promoting the 02 priority app does that mean I can get 50%off tickets when I'm an 02 customer but you joined forces.
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Nat K (@NatK99211236) reported@virginmedia Hey my broadband is down 2nd day now. I wfh!! Yesterday it said will be fixed at 11.15 pm then changed to midnight last night. Now midnight tonight! Cant get talk to a human. Give me cash back! Compensate I have to travel somewhere else for the internet 😡 area 20!
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SayWhaat? (@badjeroo) reported@virginmedia What wkd u likeme to expand on. That he called me yesterday and asked me to bring my mother over to him so he cld **** her? Is this yr new wrk ethics and moda operandi these days?
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🐬 Боб Дельфін 🐬 (@bobthe_dolphin) reported@virginmedia shoddy service seems to be the norm, my contract reduction form 200 to 100 mbps has been implemented a week before the agreed contract change, this is a breach of contract. What are you going to do about this?