Virgin Media Outage Report in Wrexham, Wales

Problems in the last 24 hours in Wrexham, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wrexham, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Wrexham, Wales

The most recent Virgin Media outage reports came from the following cities: Wrexham, and Chester.

City	Problem Type	Report Time
Wrexham	Internet	18 days ago
Wrexham	Internet	18 days ago
Chester	Internet	20 days ago
Chester	Internet	20 days ago
Wrexham	Internet	4 months ago
Wrexham	TV	5 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wrexham, Wales

Latest outage, problems and issue reports in Wrexham and nearby locations:

• 
  colin forbes (@Lee_Dsu) reported 8 seconds ago from Chester, England

  @virginmedia Last night. Told they would text me a service link which will keep me up to date. Haven't recieved this text. Said they had no idea when the fault will be repaired.

• 
  Han (@Hanhan2822) reported 32 seconds ago from Rossett, Wales

  Since @virginmedia messed around by mine my @SkyUK internet had gone slow, very slow!

• 
  Tom Douthwaite (@tom_douthwaite) reported 4 minutes ago from Wrexham, Wales

  @virginmedia i don’t. any updates? internet is still down.

• 
  Simon Cooke (@MR51CUK) reported 5 minutes ago from Wrexham, Wales

  @virginmedia How about managers giving ‘one ringers’ and claiming to have called me back. Very poor service.

• 
  Simon Cooke (@MR51CUK) reported 5 minutes ago from Wrexham, Wales

  @virginmedia All tests so no problems but nothing loads on my phone, my google home hub keeps disconnecting, computer doesn’t work and Netflix is always buffering

• 
  colin forbes (@Lee_Dsu) reported 9 minutes ago from Chester, England

  @virginmedia Better rip the cable out of the wall and find a decent service.

• 
  Martin Spiers (@martinaspiers) reported 19 minutes ago from Llangollen, Wales

  @virginmedia I think I've broken your bot

• 
  Jason Shaw (@RockyPallyEVO) reported 20 minutes ago from Chester, England

  Really not at all impressed with @virginmedia I’m not a customer, but called them this morning about someone using my identity for one of their accounts. Said they’d put me through, but just been cut off after 41 minutes on hold. Do they take ID fraud seriously?

• 
  colin forbes (@Lee_Dsu) reported 22 minutes ago from Wrexham, Wales

  @virginmedia joined a week ago. WiFi is crap. Sent a replacement hub. Still crap. Had several updates sent remotely. Still crap. Just phoned for the 10th time to be told there's an outage and it might be fixed soon. Although no outage shows when I test from here. Losing faith.

• 
  Tom Jones (@tomjoneschester) reported 23 minutes ago from Saltney, Wales

  @NadineDorries @virginmedia @O2 You really do thrive on misleading the British public, don't you? What an awful Cabinet we have governing us...

• 
  Wayne1878 (@nealey66) reported 27 minutes ago from Wrexham, Wales

  @virginmedia virgin internet is pathetic, homeworker in household unable to work due the internet issues same as yesterday,

• 
  Lucy (@lucylou582) reported 28 minutes ago from Chester, England

  @virginmedia He’s reported it, and told his manager. Why on earth would you not send someone to fix it

• 
  Tina-Suzanne (@TinaSuzanne5) reported 32 minutes ago from Wrexham, Wales

  @virginmedia can you please explain why my service update upon cancellation of contract has only removed phone line.

• 
  Simon Cooke (@MR51CUK) reported 37 minutes ago from Wrexham, Wales

  So @virginmedia say they’ve got no issues in the area but internet doesn’t work and next door have the same problem

• 
  Jason Shaw (@RockyPallyEVO) reported 37 minutes ago from Chester, England

  @virginmedia Just so you know, I’m still waiting. You don’t appear to take potential ID fraud very seriously at all. Terrible service from @virginmedia I’m not a customer, but after this I’m unlikely to ever be. #IDfraud

• 
  Kubes (@kubes81) reported 38 minutes ago from Wrexham, Wales

  @virginmedia what is the issue with virgin fibre in LL12 please and what time will it be fixed?

• 
  Ian Winter (@PokerPimp05) reported 43 minutes ago from Wrexham, Wales

  @virginmedia I've got my virgin fibre and phone connection being set up on Thursday. I'm currently with Vodafone, do I need to cancel with them before Thursday or can I wait til after I'm set up with you so I'm not without a service.

• 
  Lucy (@lucylou582) reported 50 minutes ago from Chester, England

  @virginmedia so you booked an engineer to come and fix the cable, yet the engineer has just arrived and can only look at the job! What an absolute ridiculous way of working. I told you on the phone that wire had been broke, why send someone who can’t complete the job!

• 
  Simon Cooke (@MR51CUK) reported 54 minutes ago from Wrexham, Wales

  Fed up of @virginmedia now. Website says no faults but we’ve been without internet all day so no TV. Phone up and and message says they know about it. Had over a month of issues but no one talks to you!! #avoidliketheplague

• 
  James Selley (@JamesSelley) reported 57 minutes ago from Wrexham, Wales

  @virginmedia Hello, are there internet issue within the Wrexham area? Have rebooted the router but still no luck.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  The Fresh Prince of Bethnal Green (@DannyElahi) reported 5 minutes ago

  @virginmedia Can you confirm engineers have been dispatched to fix the issue and also what time timeframe is for a fix.

• 
  Deborah Kidd (@dakidd898) reported 7 minutes ago

  @virginmedia You guys are unreal! The point of all this is that @virginmedia are meant to to be communicating with US to inform us when they will be sending an engineer to check all YOUR equipment out to see why this is not working! We are nearly 8 days now without internet , unable to work

• 
  Sam (@smxcue) reported 8 minutes ago

  @virginmedia Hi, have you guys removed Live chat support from you website? I need urgent assistance please.

• 
  Jaythenwhat (@jaythenwhat) reported 9 minutes ago

  @virginmedia please can someone help me with an issue I’ve been going round in circles with Virgin and O2 for an hour and a half 😫

• 
  Melanie (@melsieb1971) reported 13 minutes ago

  @virginmedia Broadband gone down in TW11… service has been awful in general today… what’s going on?

• 
  rosie (@foolishspirit) reported 14 minutes ago

  @virginmedia We had an engineer out on Friday, who fixed the problem straight away. How do I claim compensation for the 4 days we were without any internet?

• 
  Nick Lewis (@NickLew83014302) reported 14 minutes ago

  @virginmedia hi volt customer from last week. Virgin for 20 years. 200meg. Not getting 90.. Can you help

• 
  Jon Rabbett (@JonR_1971) reported 17 minutes ago

  @virginmedia hi our connection is totally unstable and falls down every 10 minutes PLEASE HELP!!

• 
  Rebecca Batchelor (@Becky_Batch) reported 18 minutes ago

  @virginmedia I could cry how bad your customer services are. Your call centre staff are TERRIBLE. I have a simple request that I have been trying to get resolved since December and no one can or explain why! I am at the point of DESPAIR

• 
  Benjamin Schuster-Böckler (@dagams) reported 19 minutes ago

  This is about as bad as it gets, in terms of "customer experience". @virginmedia's medieval IT system prevents me from leaving, your "customer service" gives me "incorrect information" TWICE and your best option now is to send a letter via mail?! 🤯