Virgin Media outages and service status in Wrexham, Wales
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 2 outage signals in the last 24 hours around Wrexham, including 2 direct reports.
- The most common problems reported in this area mention TV and Internet.
- The most recent signal from this area was received May 14, 4:04 PM GMT+1.
- TV (67%)
- Internet (33%)
The latest reports from users having issues in Wrexham come from postal codes LL12 and LL13 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Wrexham, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wrexham, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 15: Problems at Virgin Media
Virgin Media is having issues since 09:20 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Wrexham, Wales
The most recent Virgin Media outage reports came from the following cities: Wrexham, and Chester.
| City | Problem Type | Report Time |
|---|---|---|
 Wrexham
|
TV | 11 hours ago |
|
Wrexham
|
TV | 14 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Wrexham, Wales
Latest outage, problems and issue reports in Wrexham and nearby locations:
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DRood 🏳️🌈🎗 (@DoctorRood) reported from Chester, England@virginmedia What does Virgin do for disabled people, when their internet goes down?
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Simon Cooke (@MR51CUK) reported from Wrexham, WalesSo @virginmedia say they’ve got no issues in the area but internet doesn’t work and next door have the same problem
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colin forbes (@Lee_Dsu) reported from Chester, England@virginmedia Last night. Told they would text me a service link which will keep me up to date. Haven't recieved this text. Said they had no idea when the fault will be repaired.
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Ian Winter (@PokerPimp05) reported from Wrexham, Wales@virginmedia I've got my virgin fibre and phone connection being set up on Thursday. I'm currently with Vodafone, do I need to cancel with them before Thursday or can I wait til after I'm set up with you so I'm not without a service.
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DRood 🏳️🌈🎗 (@DoctorRood) reported from Chester, England@virginmedia I never expected any engineer, because I'm aware it's an outage that affects a lot of people. But your CS responses could be a lot better.
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Layton evans (@Layton53) reported from Wrexham, WalesI think the ll13 area is not working in Wrexham there is a few people that have no internet @virginmedia
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Lucy (@lucylou582) reported from Chester, England@virginmedia so you booked an engineer to come and fix the cable, yet the engineer has just arrived and can only look at the job! What an absolute ridiculous way of working. I told you on the phone that wire had been broke, why send someone who can’t complete the job!
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Perry (@perry_shoemark_) reported from Abenbury, WalesFor the sake of your sanity.. avoid @virginmedia like the plague. The worst customer service on the planet. Two months and still no broadband install. Jokers
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Layton evans (@LaytonYNWA) reported from Wrexham, Wales@virginmedia hi I think this is a known problem in the virgin WiFi box my WiFi light keeps flashing green I have hold down the wps button and the problem will temporarily fix but the problem will return softly after
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colin forbes (@Lee_Dsu) reported from Chester, England@virginmedia Better rip the cable out of the wall and find a decent service.
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Perry (@perry_shoemark_) reported from Abenbury, Wales@virginmedia Have already cancelled my account after going round in circles for months. My first complaint was closed without anyone looking into it. Raised another one which I still haven’t been contacted about. Crazy
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Clare Harding (@couldbecalmer) reported from Chester, England@CybillLiberty @virginmedia This is appalling. Come on @virginmedia sort yourselves out and give this woman her wifi back. You ballsed up, you can fix it, no one needs this hassle right now.
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Lucy (@lucylou582) reported from Chester, England@virginmedia He’s reported it, and told his manager. Why on earth would you not send someone to fix it
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Martin Spiers (@martinaspiers) reported from Llangollen, Wales@virginmedia All the options seem to revolve around being a customer
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Carpo (@Carpo_vp) reported from Chester, EnglandAh another day of piss poor service from @virginmedia 0 Internet connection since 6am.... Thanks Branson 😒
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Simon Cooke (@MR51CUK) reported from Wrexham, Wales@virginmedia All tests so no problems but nothing loads on my phone, my google home hub keeps disconnecting, computer doesn’t work and Netflix is always buffering
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colin forbes (@Lee_Dsu) reported from Wrexham, Wales@virginmedia joined a week ago. WiFi is crap. Sent a replacement hub. Still crap. Had several updates sent remotely. Still crap. Just phoned for the 10th time to be told there's an outage and it might be fixed soon. Although no outage shows when I test from here. Losing faith.
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Layton evans (@LaytonYNWA) reported from Wrexham, Wales@virginmedia I can’t get manifest on demand i can see lot of other people are having the same issue
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Layton evans (@LaytonYNWA) reported from Wrexham, Wales@virginmedia Hi me and my girlfriend can’t buy movies on the virgin store coming up with a H0 error can you help please
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Carl Cavell (@Blue_Cav) reported@virginmedia Morinette damn auto correct
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Simon N (@simonandrebecca) reported@virginmedia I have no broadband or landline service either - is this part of a wider issue?
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Louise (@LouiseTregidgo) reported@virginmedia Its all pixilated on all channels but u tube apps all fine . I restarted checked leads no issues.and spent a hour trying to call virgin to report this fault today and its disgusting service no one anwers at all.
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Ben (@bennn222) reported@Lisa19576 @virginmedia @Virgin It’s a national issue you just have to wait until it comes back on.
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THE SARKY COCKNEY (@sarkeycockney) reported@virginmedia 1 hour how on hold waiting to get through - no answer from anyone on the app - which is just as awful as the website
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Jane Common (@JaneCommon) reported@virginmedia Oh I have just spent half an hour turning things on and off trying to fix it!
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James clifton (@cliffycliffy118) reported@virginmedia Not being funny but my dads 68 and does not have twitter/x. He has been on hold for over an hour on your 150 number maybe play an automated message on that number to let people know! Customer service is terrible
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Dave Pearce (@DavePea15343212) reported@virginmedia Our teams are already working on the ongoing issue, and they’ve advised that they need a bit more time to get everything fixed. The current estimated time to resolve this is around 24 hours. Is that the time frame for fix?
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Santhosh🌏🕊️ (@SubraSanthosh) reported@virginmedia Rubbish. No phone or internet last 5 days. Your team at CSD don’t even care, and was told if I want to switch I can switch providers or wait till VM fixes the issue, and that’s exactly what I did. Worst network provider by far.
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Kashmira Irani (@haircut52) reported@virginmedia your customer service is atrocious. Tried to get an engineer visit as not getting barely any channels. On the phone now for 30 minutes This problem has happened before . Only an engineer can fix this. HELP