Virgin Media outages and service status in Wrexham, Wales

Problems in the last 24 hours in Wrexham, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wrexham, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Wrexham, Wales

The most recent Virgin Media outage reports came from the following cities: Chester.

City	Problem Type	Report Time
Chester	TV	10 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Wrexham, Wales

Latest outage, problems and issue reports in Wrexham and nearby locations:

• 
  colin forbes (@Lee_Dsu) reported 2 minutes ago from Chester, England

  @virginmedia Better rip the cable out of the wall and find a decent service.

• 
  ady maddocks (@madds74) reported 6 minutes ago from Wrexham, Wales

  @virginmedia @sky terrible service today from virgin .40 mins to speak to someone .looking to upgrade to vip package no decent offers for loyal customers off to see what Sky can offer then #rewardloyalty#poorcustomerservice#

• 
  colin forbes (@Lee_Dsu) reported 12 minutes ago from Chester, England

  @virginmedia Last night. Told they would text me a service link which will keep me up to date. Haven't recieved this text. Said they had no idea when the fault will be repaired.

• 
  Martin Spiers (@martinaspiers) reported 14 minutes ago from Llangollen, Wales

  @virginmedia All the options seem to revolve around being a customer

• 
  Wayne1878 (@nealey66) reported 15 minutes ago from Wrexham, Wales

  @virginmedia virgin internet is pathetic, homeworker in household unable to work due the internet issues same as yesterday,

• 
  Simon Cooke (@MR51CUK) reported 22 minutes ago from Wrexham, Wales

  So @virginmedia say they’ve got no issues in the area but internet doesn’t work and next door have the same problem

• 
  Fi (@madfiona33) reported 25 minutes ago from Wrexham, Wales

  @virginmedia why is anything watched on catch up really poor quality

• 
  Perry (@perry_shoemark_) reported 26 minutes ago from Abenbury, Wales

  @virginmedia Have already cancelled my account after going round in circles for months. My first complaint was closed without anyone looking into it. Raised another one which I still haven’t been contacted about. Crazy

• 
  ady maddocks (@madds74) reported 27 minutes ago from Wrexham, Wales

  @virginmedia I currently pay £29 , that is rising to £51 my father pays £67.50 for the vip package as a new customer. I was offered over 120 pound for the same package plus insrallation charges so much for loyalty for someone looking to extend contract

• 
  Layton evans (@LaytonYNWA) reported 36 minutes ago from Wrexham, Wales

  @virginmedia I can’t get manifest on demand i can see lot of other people are having the same issue

• 
  Perry (@perry_shoemark_) reported 40 minutes ago from Abenbury, Wales

  For the sake of your sanity.. avoid @virginmedia like the plague. The worst customer service on the planet. Two months and still no broadband install. Jokers

• 
  Simon Cooke (@MR51CUK) reported 41 minutes ago from Wrexham, Wales

  Fed up of @virginmedia now. Website says no faults but we’ve been without internet all day so no TV. Phone up and and message says they know about it. Had over a month of issues but no one talks to you!! #avoidliketheplague

• 
  Jason Shaw (@RockyPallyEVO) reported 42 minutes ago from Chester, England

  Really not at all impressed with @virginmedia I’m not a customer, but called them this morning about someone using my identity for one of their accounts. Said they’d put me through, but just been cut off after 41 minutes on hold. Do they take ID fraud seriously?

• 
  Layton evans (@Layton53) reported 46 minutes ago from Wrexham, Wales

  @virginmedia hi can you help can’t log in to virgin tv go app keeps saying failed was working this morning

• 
  Layton evans (@LaytonYNWA) reported 47 minutes ago from Wrexham, Wales

  @virginmedia your customer service is shocking we won’t be renewing again @sky we are coming with you have you got any deals

• 
  Layton evans (@LaytonYNWA) reported 47 minutes ago from Wrexham, Wales

  @virginmedia Hi me and my girlfriend can’t buy movies on the virgin store coming up with a H0 error can you help please

• 
  Ian Winter (@PokerPimp05) reported 50 minutes ago from Wrexham, Wales

  @virginmedia I've got my virgin fibre and phone connection being set up on Thursday. I'm currently with Vodafone, do I need to cancel with them before Thursday or can I wait til after I'm set up with you so I'm not without a service.

• 
  Layton evans (@Layton53) reported 51 minutes ago from Wrexham, Wales

  I think the ll13 area is not working in Wrexham there is a few people that have no internet @virginmedia

• 
  Tina-Suzanne (@TinaSuzanne5) reported 51 minutes ago from Wrexham, Wales

  @virginmedia can you please explain why my service update upon cancellation of contract has only removed phone line.

• 
  Jason Shaw (@RockyPallyEVO) reported 55 minutes ago from Chester, England

  @virginmedia Just so you know, I’m still waiting. You don’t appear to take potential ID fraud very seriously at all. Terrible service from @virginmedia I’m not a customer, but after this I’m unlikely to ever be. #IDfraud

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Damian Hastie (@DamianHastie) reported 3 minutes ago

  @virginmedia Wow you really don't want additional business, shocking experience both with your customer service bot and now when DM your X bot. What a terrible business.

• 
  Rach A (@Rach_EL_1982) reported 6 minutes ago

  Virgin media charging a loyal customer of 20 years £114 per month is a little bit of a joke when we have a speed test of 63 and new customers get 500 …. Sort it out virgin media

• 
  ArtVandaley (@dothefunkgibbon) reported 7 minutes ago

  @virginmedia Instead of silly twitter replies , when you know there is a big outage why don't you publish it on the website ? Have a message on the phone line also , would solve a lot of problems . Your phone lines were overwhelmed yet that could have been prevented .

• 
  Expanse Consulting Ltd (@ExpanseCon) reported 10 minutes ago

  @MikeScheider_ Not a vodafone issue. Looks like a core switch failure, optical cross-connect fault or other fault inside one of the central carrier-neutral hubs. It has dropped interconnection across multiple fixed ISPs (Virgin Media, Eir, Siro, NBI) simultaneously.

• 
  Irate_Jobbie (@Irate_Jobbie) reported 11 minutes ago

  @AwTroon Many, many years ago, I called virgin media to tell them I was leaving. They asked why, I said you don't offer value for money anymore. Sorry you're leaving but that is the best price, you already have. It was expensive. No problem, bye now. Next day, virgin cold calls me. Asks me to confirm who I am. I said no, you are calling me, you should know. Guy was annoyed as he was phoning to offer me a better deal. I said fine, I'll call the same retentions team I called yesterday to leave and I'll know it's actually virgin. He got angry, said they can't offer discounts, only he could and if I didn't confirm my details, he couldn't give me the offer. I just told him I could no longer do business with virgin due to such poor security procedures. He seemed very angry about the fact I wasn't willing to give personal identifiable information to a stranger cold calling me. Never paid them a penny again.

• 
  Ed Bodey (@eboders) reported 14 minutes ago

  @virginmedia hello! You recently sent me a new router but this now causes issues with some items that need a 2.4 connection. How do I resolve this please?

• 
  M-O-O-N (@Borgle1) reported 18 minutes ago

  @caz_fizz @MelJanie @virginmedia Virgin are terrible now. Since the Welsh and North East staff were laid off. The overseas workers are untrained and promise the earth but deliver nothing and cause hours of phone calls for issues that could and should be solved in 3 minutes.

• 
  Virgin Media News (@VirginMediaNews) reported 19 minutes ago

  More than 1,000 drivers were caught speeding across Ireland during National Slow Down Day, which coincided with the first full week of children returning to school. Among the highest speeds detected were 194km/h in a 100km/h zone in Letterkenny, 128km/h in an 80km/h zone in Naas, and 104km/h in a 50km/h zone in Galway. More on Virgin Media PLAY

• 
  Kev Crane (@KevCrane41) reported 22 minutes ago

  @BonesE78 @virginmedia I have the same reply, I've sent them a dozen messages, including photos and videos of the streaming box not working but my Alexa still able to say date and time. Not interested, just saying I have to call them from my landline, I don't have one. The service is pathetic.

• 
  Jay (@_Jay_1992) reported 25 minutes ago

  @MelJanie @virginmedia Virgin are diabolical do not bother at all, woeful customer service levels zero information given and just as good internet speeds found at better company’s