Virgin Media Outage Report in Wrexham, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wrexham, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wrexham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wrexham, Wales
Latest outage, problems and issue reports in Wrexham and nearby locations:
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Clare Harding
(@couldbecalmer) reported
from
Chester, England
@CybillLiberty @virginmedia This is appalling. Come on @virginmedia sort yourselves out and give this woman her wifi back. You ballsed up, you can fix it, no one needs this hassle right now.
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ady maddocks
(@madds74) reported
from
Wrexham, Wales
@virginmedia @sky terrible service today from virgin .40 mins to speak to someone .looking to upgrade to vip package no decent offers for loyal customers off to see what Sky can offer then #rewardloyalty#poorcustomerservice#
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Wayne1878
(@nealey66) reported
from
Wrexham, Wales
@virginmedia virgin internet is pathetic, homeworker in household unable to work due the internet issues same as yesterday,
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L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉
(@Lyntrick) reported
from
Chester, England
@virginmedia I cannot believe you are putting the price up again and claiming it is ultra reliable when I've had nothing but an unpredictable signal since getting the hub. It's not worth £25 let alone £27.50
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Lucy87
(@Lucy8720) reported
from
Chester, England
@virginmedia your trains are a joke! Whatis the point of reserving 4 seats as a family and having confirmation of my seat numbers, then when getting on the train it says unreserved and i have rude people refusing to move out of seats so i cannot sit with my family!! Terrible
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Simon Cooke
(@MR51CUK) reported
from
Wrexham, Wales
So @virginmedia say they’ve got no issues in the area but internet doesn’t work and next door have the same problem
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Fi
(@madfiona33) reported
from
Wrexham, Wales
@virginmedia Amazon fire stick on a 4k projector. Also tried the app on the box with a 4k tv it plays but it's hard to watch.. it skips frames and picture quality is poor. Plays the standard version ok
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Layton evans
(@LaytonYNWA) reported
from
Wrexham, Wales
@virginmedia I can’t get manifest on demand i can see lot of other people are having the same issue
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Han
(@Hanhan2822) reported
from
Rossett, Wales
Since @virginmedia messed around by mine my @SkyUK internet had gone slow, very slow!
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Knighty
(@adamjpknight) reported
from
Chester, England
@LegendEskimoBoy Virgin media customer line.
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Layton evans
(@Layton53) reported
from
Wrexham, Wales
I think the ll13 area is not working in Wrexham there is a few people that have no internet @virginmedia
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Fi
(@madfiona33) reported
from
Wrexham, Wales
@virginmedia why is anything watched on catch up really poor quality
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Rob
(@Rigobluenose) reported
from
Littleton, England
@virginmedia What price customer loyalty...Eh £276 more than everyone else please Sir
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Layton evans
(@LaytonYNWA) reported
from
Wrexham, Wales
@virginmedia hi I think this is a known problem in the virgin WiFi box my WiFi light keeps flashing green I have hold down the wps button and the problem will temporarily fix but the problem will return softly after
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ady maddocks
(@madds74) reported
from
Wrexham, Wales
@virginmedia I currently pay £29 , that is rising to £51 my father pays £67.50 for the vip package as a new customer. I was offered over 120 pound for the same package plus insrallation charges so much for loyalty for someone looking to extend contract
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Layton evans
(@LaytonYNWA) reported
from
Wrexham, Wales
@virginmedia Hi me and my girlfriend can’t buy movies on the virgin store coming up with a H0 error can you help please
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Ian Winter
(@PokerPimp05) reported
from
Wrexham, Wales
@virginmedia I've got my virgin fibre and phone connection being set up on Thursday. I'm currently with Vodafone, do I need to cancel with them before Thursday or can I wait til after I'm set up with you so I'm not without a service.
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Layton evans
(@LaytonYNWA) reported
from
Wrexham, Wales
@virginmedia your customer service is shocking we won’t be renewing again @sky we are coming with you have you got any deals
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Tina-Suzanne
(@TinaSuzanne5) reported
from
Wrexham, Wales
@virginmedia can you please explain why my service update upon cancellation of contract has only removed phone line.
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iain smith
(@smog1924) reported
from
Wrexham, Wales
@virginmedia @RicherVapours Called virgin 3 times for pac code and every time they cut off the call , Absolutely shocking service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lady Lauren
(@JonesPresh) reported
@virginmedia They cut me off but I said I wanted to... uncanny the timing of being cut off! I’m not calling back I’ve already spent 4 hours of my life trying to sort this and getting nowhere. I need a mifi device urgently please can you get someone who can actually help me to call me?
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Jonathan Smith
(@jonflyingtiger) reported
@virginmedia Of course I haven’t... who would have told me that? I’ve waited over 4 hours to be passed between people in your call centre, to be then cut off. My ‘personal manager’ doesn’t answer messages or calls, your online help is appalling. So who would have told me?!
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Josie Howarth
(@josiehowarth7) reported
Virgin media internet is not working again @virginmedia I require a call back please! Sick of paying for a service that does not work.
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Almighty Faye™
(@Almighty_faye) reported
Also my sign in information is totally incorrect, they have my e-mail address as some random virgin media one that I’ve literally never used and have no idea how to access
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Dan Poulton / Lidds1973
(@DanRoPo) reported
@virginmedia They were saying that they were calling regarding the internet outage I was having. I then challenged them on where VM was based in the UK and each time they hung up.
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Amanda Reddie
(@ReddieAmanda) reported
@llanboy01 @virginmedia Want to give me his number as tried to get someone for over 6 weeks. Hours of on hold music playing in my ears. Shocking service @virginmedia happy to take my money! I will be asking for a refund
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Caroline Carson
(@OhCarolineNo) reported
@kylajardine @IKEAUK @virginmedia Oh god Ikea have been the worst. Happy to sell online during lockdown 1, but when delivery arrives broken (literally, 2 out of 4 boxes of tiles smashed) they have no collection service for return/refund. Took me FOUR MONTHS. Their customer service stripped back to near zero.
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Will Scobie
(@willscobie) reported
@virginmedia It hasn't been running well for a few weeks now. Do I need to call again to talk about this issue or will the person who got disconnected with me last night try again? I don't fancy another 90 minutes waiting in the queue for the same issue!
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bosstrade
(@bosstrade) reported
@virginmedia morning VM. I'm receiving a few calls to my virgin landline from scammers pretending to be VM staff. Poor English and wanting me to download items to solve my 'issues'. What do I do, how do I stop them?
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nws
(@neilwsavage) reported
@virginmedia Can’t get through on phone, on text service or using ridiculous ‘help bot’ And when I did get through [briefly] he cut me off mid 1st sentence.