Virgin Media

Virgin Media Outage Report in Wrexham, Wales

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wrexham, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wrexham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Wrexham, Wales 12/18/2025 16:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Wrexham, Wales

The most recent Virgin Media outage reports came from the following cities: Wrexham.

Loading map, please wait...
City Problem Type Report Time
United KingdomWrexham TV
United KingdomWrexham Internet
United KingdomWrexham Internet
United KingdomWrexham TV
United KingdomWrexham TV
United KingdomWrexham TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wrexham, Wales

Latest outage, problems and issue reports in Wrexham and nearby locations:

  • PokerPimp05 Ian Winter (@PokerPimp05) reported from Wrexham, Wales

    @virginmedia I've got my virgin fibre and phone connection being set up on Thursday. I'm currently with Vodafone, do I need to cancel with them before Thursday or can I wait til after I'm set up with you so I'm not without a service.

  • nealey66 Wayne1878 (@nealey66) reported from Wrexham, Wales

    @virginmedia virgin internet is pathetic, homeworker in household unable to work due the internet issues same as yesterday,

  • MR51CUK Simon Cooke (@MR51CUK) reported from Wrexham, Wales

    So @virginmedia say they’ve got no issues in the area but internet doesn’t work and next door have the same problem

  • adamjpknight Knighty (@adamjpknight) reported from Chester, England

    @LegendEskimoBoy Virgin media customer line.

  • RockyPallyEVO Jason Shaw (@RockyPallyEVO) reported from Chester, England

    Really not at all impressed with @virginmedia I’m not a customer, but called them this morning about someone using my identity for one of their accounts. Said they’d put me through, but just been cut off after 41 minutes on hold. Do they take ID fraud seriously?

  • Hanhan2822 Han (@Hanhan2822) reported from Rossett, Wales

    Since @virginmedia messed around by mine my @SkyUK internet had gone slow, very slow!

  • madfiona33 Fi (@madfiona33) reported from Wrexham, Wales

    @virginmedia why is anything watched on catch up really poor quality

  • MR51CUK Simon Cooke (@MR51CUK) reported from Wrexham, Wales

    @virginmedia How about managers giving ‘one ringers’ and claiming to have called me back. Very poor service.

  • Lee_Dsu colin forbes (@Lee_Dsu) reported from Wrexham, Wales

    @virginmedia joined a week ago. WiFi is crap. Sent a replacement hub. Still crap. Had several updates sent remotely. Still crap. Just phoned for the 10th time to be told there's an outage and it might be fixed soon. Although no outage shows when I test from here. Losing faith.

  • MR51CUK Simon Cooke (@MR51CUK) reported from Wrexham, Wales

    @virginmedia All tests so no problems but nothing loads on my phone, my google home hub keeps disconnecting, computer doesn’t work and Netflix is always buffering

  • kubes81 Kubes (@kubes81) reported from Wrexham, Wales

    @virginmedia what is the issue with virgin fibre in LL12 please and what time will it be fixed?

  • TinaSuzanne5 Tina-Suzanne (@TinaSuzanne5) reported from Wrexham, Wales

    @virginmedia can you please explain why my service update upon cancellation of contract has only removed phone line.

  • RockyPallyEVO Jason Shaw (@RockyPallyEVO) reported from Chester, England

    @virginmedia Just so you know, I’m still waiting. You don’t appear to take potential ID fraud very seriously at all. Terrible service from @virginmedia I’m not a customer, but after this I’m unlikely to ever be. #IDfraud

  • Lee_Dsu colin forbes (@Lee_Dsu) reported from Chester, England

    @virginmedia Last night. Told they would text me a service link which will keep me up to date. Haven't recieved this text. Said they had no idea when the fault will be repaired.

  • madfiona33 Fi (@madfiona33) reported from Wrexham, Wales

    @virginmedia Amazon fire stick on a 4k projector. Also tried the app on the box with a 4k tv it plays but it's hard to watch.. it skips frames and picture quality is poor. Plays the standard version ok

  • couldbecalmer Clare Harding (@couldbecalmer) reported from Chester, England

    @CybillLiberty @virginmedia This is appalling. Come on @virginmedia sort yourselves out and give this woman her wifi back. You ballsed up, you can fix it, no one needs this hassle right now.

  • Lee_Dsu colin forbes (@Lee_Dsu) reported from Chester, England

    @virginmedia Better rip the cable out of the wall and find a decent service.

  • MR51CUK Simon Cooke (@MR51CUK) reported from Wrexham, Wales

    Fed up of @virginmedia now. Website says no faults but we’ve been without internet all day so no TV. Phone up and and message says they know about it. Had over a month of issues but no one talks to you!! #avoidliketheplague

  • Lucy8720 Lucy87 (@Lucy8720) reported from Chester, England

    @virginmedia your trains are a joke! Whatis the point of reserving 4 seats as a family and having confirmation of my seat numbers, then when getting on the train it says unreserved and i have rude people refusing to move out of seats so i cannot sit with my family!! Terrible

  • Rigobluenose Rob (@Rigobluenose) reported from Littleton, England

    @virginmedia What price customer loyalty...Eh £276 more than everyone else please Sir

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Kalornax Kalorna (@Kalornax) reported

    @virginmedia I've had intermittent internet (both WiFi and Wired) for a while now. For some reason when I try to confirm an engineer appointment online the page gives an error. Can anyone help?

  • strutcakes Chris 🇬🇧🇪🇺🏳️‍🌈 (@strutcakes) reported from Lambeth, England

    Translation: “If we want more money off you we’ll bend over backwards. If you try to leave us, we’ll make it as difficult for you as possible.” I’m now even more determined to terminate my contract. @virginmedia

  • Chris_Hay92 Chris Hay (@Chris_Hay92) reported

    @virginmedia issues with broadband recently...can connect to router but still intermittent web access. Have rebooted and factory reset (which is ridiculous imo) the router but still doing the same. Been like this the past few days. Can someone call me to get this resolved please?

  • HineDavid David Hine (@HineDavid) reported

    @virginmedia I have now made contact with your helpline. Very slow to answer - 48 minutes! - but on the way to resolving the issue. Thanks 🙏

  • AaronTheobald1 Aaron_Toto (@AaronTheobald1) reported

    @IMinimann @virginmedia @nick_mohan its driving me insane after 11pm at night no issues at all like butter but now litterally can't stay in a server without being kicked or being killed with know one near me! its nationwide aswell

  • Jimmy_Newton1 Jimmy Newton (@Jimmy_Newton1) reported

    @virginmedia On my iPhone, underneath the network name it says ‘weak security’

  • AaronTheobald1 Aaron_Toto (@AaronTheobald1) reported

    @IMinimann @virginmedia @nick_mohan ive had virgin here for 4 years and at my mums from when dial up first came out when i was around 7/8 (was NTL back then) no one issue in nearly 20 years, now two weeks solid nearly three

  • Kerry15989545 Kerry (@Kerry15989545) reported

    @virginmedia I am so disgusted at your customer service. We have been trying unsuccessfully to get help about the Tivo box which is not working and flashing pink and white. How do I get help for that? We haven't been able to watch it for 2 weeks!

  • geoffreygoodwin geoffreygoodwin (@geoffreygoodwin) reported

    Hey @virginmedia thanks again for another awesome week of crap broadband and pixelated TV! Hey it’s retro being a Virgin Media customer - it’s like a time before we had broadband and TV at home! And even more fun I get to pay £100 a month for well NOTHING!!!! Take care! Thanks!

  • AshleyBraganca Ashley Braganca (@AshleyBraganca) reported

    @virginmedia Still no help .. no one reaching out .. broad band got installed on 7th of this month, no internet untill now. Please how do I cancel this is horrible, you people won't pick my call. Seriously what's wrong with you people?