Virgin Media Outage Report in Wrexham, Wales
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Wrexham come from postal codes LL13 and LL11 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Wrexham, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wrexham, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 7: Problems at Virgin Media
Virgin Media is having issues since 06:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Wrexham, Wales
The most recent Virgin Media outage reports came from the following cities: Wrexham, and Chester.
| City | Problem Type | Report Time |
|---|---|---|
 Wrexham
|
Internet | 19 days ago |
|
Wrexham
|
Internet | 19 days ago |
|
Chester
|
Internet | 20 days ago |
|
Chester
|
Internet | 21 days ago |
|
Wrexham
|
Internet | 4 months ago |
|
Wrexham
|
TV | 5 months ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wrexham, Wales
Latest outage, problems and issue reports in Wrexham and nearby locations:
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Layton evans (@LaytonYNWA) reported from Wrexham, Wales@virginmedia I can’t get manifest on demand i can see lot of other people are having the same issue
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Layton evans (@LaytonYNWA) reported from Wrexham, Wales@virginmedia Hi me and my girlfriend can’t buy movies on the virgin store coming up with a H0 error can you help please
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Lucy87 (@Lucy8720) reported from Chester, England@virginmedia your trains are a joke! Whatis the point of reserving 4 seats as a family and having confirmation of my seat numbers, then when getting on the train it says unreserved and i have rude people refusing to move out of seats so i cannot sit with my family!! Terrible
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Layton evans (@Layton53) reported from Wrexham, WalesI think the ll13 area is not working in Wrexham there is a few people that have no internet @virginmedia
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Layton evans (@LaytonYNWA) reported from Wrexham, Wales@virginmedia hi I think this is a known problem in the virgin WiFi box my WiFi light keeps flashing green I have hold down the wps button and the problem will temporarily fix but the problem will return softly after
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ady maddocks (@madds74) reported from Wrexham, Wales@virginmedia I currently pay £29 , that is rising to £51 my father pays £67.50 for the vip package as a new customer. I was offered over 120 pound for the same package plus insrallation charges so much for loyalty for someone looking to extend contract
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Layton evans (@LaytonYNWA) reported from Wrexham, Wales@virginmedia your customer service is shocking we won’t be renewing again @sky we are coming with you have you got any deals
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Layton evans (@Layton53) reported from Wrexham, Wales@virginmedia hi can you help can’t log in to virgin tv go app keeps saying failed was working this morning
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Fi (@madfiona33) reported from Wrexham, Wales@virginmedia why is anything watched on catch up really poor quality
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Han (@Hanhan2822) reported from Rossett, WalesSince @virginmedia messed around by mine my @SkyUK internet had gone slow, very slow!
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Tina-Suzanne (@TinaSuzanne5) reported from Wrexham, Wales@virginmedia can you please explain why my service update upon cancellation of contract has only removed phone line.
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ady maddocks (@madds74) reported from Wrexham, Wales@virginmedia @sky terrible service today from virgin .40 mins to speak to someone .looking to upgrade to vip package no decent offers for loyal customers off to see what Sky can offer then #rewardloyalty#poorcustomerservice#
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Clare Harding (@couldbecalmer) reported from Chester, England@CybillLiberty @virginmedia This is appalling. Come on @virginmedia sort yourselves out and give this woman her wifi back. You ballsed up, you can fix it, no one needs this hassle right now.
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L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉ (@Lyntrick) reported from Chester, England@virginmedia I cannot believe you are putting the price up again and claiming it is ultra reliable when I've had nothing but an unpredictable signal since getting the hub. It's not worth £25 let alone £27.50
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Ian Winter (@PokerPimp05) reported from Wrexham, Wales@virginmedia I've got my virgin fibre and phone connection being set up on Thursday. I'm currently with Vodafone, do I need to cancel with them before Thursday or can I wait til after I'm set up with you so I'm not without a service.
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Wayne1878 (@nealey66) reported from Wrexham, Wales@virginmedia virgin internet is pathetic, homeworker in household unable to work due the internet issues same as yesterday,
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Fi (@madfiona33) reported from Wrexham, Wales@virginmedia Amazon fire stick on a 4k projector. Also tried the app on the box with a 4k tv it plays but it's hard to watch.. it skips frames and picture quality is poor. Plays the standard version ok
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iain smith (@smog1924) reported from Wrexham, Wales@virginmedia @RicherVapours Called virgin 3 times for pac code and every time they cut off the call , Absolutely shocking service
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Rob (@Rigobluenose) reported from Littleton, England@virginmedia What price customer loyalty...Eh £276 more than everyone else please Sir
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kerry Lenihan (@kerrylynn21) reported@virginmedia Can someone just call me? I've had enough of trying to speak to anyone on webchat or WhatsApp or your help page. I was promised a complete refit today. Nothing.
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Subhajit Banerjee (@subhajitb) reported@virginmedia Now it’s showing broadband issues in area with expected fix by tomorrow. Not great!
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abocado 🥑 (@abbienicolex) reported@virginmedia we had to log a complaint earlier as we’ve been without wifi for over a week, keep being promised technicians will come out and they never do. We were told someone would call by 5 today, they haven’t. Who can I actually talk to about this?
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Steven R. Smith (@Blacksmith3989) reportedGot a call from a pushy @virginmedia sales rep who led me on about a free speed upgrade to my broadband, before quietly mentioning it will be more money. I barely get the speeds I'm meant to, and constant service interruptions 4 - 5 times a day.
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Rach D (@DunlopRach) reported@virginmedia I have just received a new contract from Virgin Media for 18 months and I never asked for it. All broadband, tv and phone are no longer working. Confused and cannot get through to customer services - trying 45 mins!!! Anyone experienced this. Thanks
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Freddie Bujko (@FreddieBujko) reported@virginmedia our install date was today. Technician came and installed box / router, but says a cable needs to be ran to the house and left. No idea when this is going to be sorted and our app implies our service is up and running. How can we get confirmation of a new technician?
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Dominika (@dominikabolon) reported@virginmedia since you guys respond here better than on your phones… why has my internet been down for 5 days with no response from your team? 😒 #virginmedia
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abocado 🥑 (@abbienicolex) reported@virginmedia Not any more, someone came out to ‘fix’ our wifi on Monday, found an issue with the cable outside. We have been told someone will come back every day this week and no one has. They fixed the cable we are just waiting for someone to come and connect to the house again.
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Steven R. Smith (@Blacksmith3989) reportedSo I sure as hell am not paying MORE for the shoddy service @virginmedia already provides me. I've been a customer for over 5 years and my complaints are constantly ignored. Maybe it's time to move. Hell, Sky has much better prices. All cheaper than my current package.
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Matt ‘Barnsey’ Barnes (@matt18barnes) reported@virginmedia No, all devices connect then disconnect straight away. The engineer that came said there was a loose wire in the box across the road and fixed it but still having issues! This has gone on for over 2 weeks! We have to use phone data and our landline doesn’t work