Virgin Media Outage Report in Wrexham, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wrexham, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wrexham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Wrexham, Wales
Latest outage, problems and issue reports in Wrexham and nearby locations:
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Jason Shaw
(@RockyPallyEVO) reported
from
Chester, England
@virginmedia Just so you know, I’m still waiting. You don’t appear to take potential ID fraud very seriously at all. Terrible service from @virginmedia I’m not a customer, but after this I’m unlikely to ever be. #IDfraud
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Simon Cooke
(@MR51CUK) reported
from
Wrexham, Wales
@virginmedia All tests so no problems but nothing loads on my phone, my google home hub keeps disconnecting, computer doesn’t work and Netflix is always buffering
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Perry
(@perry_shoemark_) reported
from
Abenbury, Wales
@virginmedia Have already cancelled my account after going round in circles for months. My first complaint was closed without anyone looking into it. Raised another one which I still haven’t been contacted about. Crazy
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colin forbes
(@Lee_Dsu) reported
from
Wrexham, Wales
@virginmedia joined a week ago. WiFi is crap. Sent a replacement hub. Still crap. Had several updates sent remotely. Still crap. Just phoned for the 10th time to be told there's an outage and it might be fixed soon. Although no outage shows when I test from here. Losing faith.
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Tom Douthwaite
(@tom_douthwaite) reported
from
Wrexham, Wales
@virginmedia i don’t. any updates? internet is still down.
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Kubes
(@kubes81) reported
from
Wrexham, Wales
@virginmedia what is the issue with virgin fibre in LL12 please and what time will it be fixed?
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colin forbes
(@Lee_Dsu) reported
from
Chester, England
@virginmedia Last night. Told they would text me a service link which will keep me up to date. Haven't recieved this text. Said they had no idea when the fault will be repaired.
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Simon Cooke
(@MR51CUK) reported
from
Wrexham, Wales
Fed up of @virginmedia now. Website says no faults but we’ve been without internet all day so no TV. Phone up and and message says they know about it. Had over a month of issues but no one talks to you!! #avoidliketheplague
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Simon Cooke
(@MR51CUK) reported
from
Wrexham, Wales
@virginmedia How about managers giving ‘one ringers’ and claiming to have called me back. Very poor service.
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Carpo
(@Carpo_vp) reported
from
Chester, England
Ah another day of piss poor service from @virginmedia 0 Internet connection since 6am.... Thanks Branson 😒
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Jason Shaw
(@RockyPallyEVO) reported
from
Chester, England
Really not at all impressed with @virginmedia I’m not a customer, but called them this morning about someone using my identity for one of their accounts. Said they’d put me through, but just been cut off after 41 minutes on hold. Do they take ID fraud seriously?
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James Selley
(@JamesSelley) reported
from
Wrexham, Wales
@virginmedia Hello, are there internet issue within the Wrexham area? Have rebooted the router but still no luck.
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Tom Jones
(@tomjoneschester) reported
from
Saltney, Wales
@NadineDorries @virginmedia @O2 You really do thrive on misleading the British public, don't you? What an awful Cabinet we have governing us...
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Lucy
(@lucylou582) reported
from
Chester, England
@virginmedia He’s reported it, and told his manager. Why on earth would you not send someone to fix it
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colin forbes
(@Lee_Dsu) reported
from
Chester, England
@virginmedia Better rip the cable out of the wall and find a decent service.
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Perry
(@perry_shoemark_) reported
from
Abenbury, Wales
For the sake of your sanity.. avoid @virginmedia like the plague. The worst customer service on the planet. Two months and still no broadband install. Jokers
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Martin Spiers
(@martinaspiers) reported
from
Llangollen, Wales
@virginmedia All the options seem to revolve around being a customer
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Lucy
(@lucylou582) reported
from
Chester, England
@virginmedia so you booked an engineer to come and fix the cable, yet the engineer has just arrived and can only look at the job! What an absolute ridiculous way of working. I told you on the phone that wire had been broke, why send someone who can’t complete the job!
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ikkivllattun
(@bikbee) reported
from
Chester, England
No Wi-Fi internet in my area @virginmedia man down apparently 🙄@O2 signal **** … not sure what they’re excuse is 🤔😳….So I’m roaming round with my phone in the air hoping to get lucky 🍀 😳😩
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Martin Spiers
(@martinaspiers) reported
from
Llangollen, Wales
@virginmedia I think I've broken your bot
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Newby
(@paulnewbz) reported
@virginmedia Self test online suggests pin reset but last time I tried to restore settings it never worked. I have about 30 fixed IP’s
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Schmorgs
(@Schmorgster) reported
@virginmedia I don't think so. I'd rather put my time and effort into swithing to BT which, from a quick check, is around 40% cheaper for broadly comparable services. I think I've been an idiot paying you £100+ per month!
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Richard Bunkham
(@RichardBunkham) reported
@Mellonudrigle12 @virginmedia Why is it so hard to sort out the simplest issues ?
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Scott Craig Stevens
(@MusicalSalesman) reported
@virginmedia So I phone again. Wash, rinse, repeat, I phoned 8-9 times, each time 60+ mins, and each time being told that I would be looked after. I made a complaint: C-170322708, and fast forward to this week, after 2 1/2 weeks, received an utterly useless & ignorant reply.
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Tony Payne 🌊🌊
(@poddys) reported
@virginmedia Thanks. Yes that's what I understood and for some reason it couldn't be ordered at the same time as we upgraded the package. Will call in the morning. Appreciate the help.
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Dan Edwards
(@Dan10Edwards) reported
@JasonVowles @virginmedia Run a mile from Virgin if that's an option. I also had problems with them in Cardiff and their customer service was the worst I've ever interacted with - I was so glad to see the back of them and never going back!
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Mems
(@M3msy) reported
@virginmedia Worst company I’ve ever dealt with ….Aweful !!
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Darryl cook
(@Darrylc20765143) reported
@virginmedia Posted on the forum. It’s vanished. Can’t even watch tv tonight as it keeps stopping every 20 seconds. Joke of a service this
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Scott Craig Stevens
(@MusicalSalesman) reported
@virginmedia I'm taking to social media to voice my anger at your treatment of me over the last 2 months. Next step: legal action, after being lied to, ignored, and switched to a more expensive package without me knowing. Read my complaint number: C-170322708. Here's a summary:
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Scott Craig Stevens
(@MusicalSalesman) reported
@virginmedia You can find me from my case number, and contact me via Twitter here to resolve this. But I can't put into words how furious I am of your ridiculous service. I will continue to steer people away from your service until your resolve this.