Virgin Media

Virgin Media Outage Report in Wrexham, Wales

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wrexham, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wrexham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Wrexham, Wales 03/07/2026 14:00

March 07: Problems at Virgin Media

Virgin Media is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wrexham, Wales

Latest outage, problems and issue reports in Wrexham and nearby locations:

  • nealey66 Wayne1878 (@nealey66) reported from Wrexham, Wales

    @virginmedia virgin internet is pathetic, homeworker in household unable to work due the internet issues same as yesterday,

  • PokerPimp05 Ian Winter (@PokerPimp05) reported from Wrexham, Wales

    @virginmedia I've got my virgin fibre and phone connection being set up on Thursday. I'm currently with Vodafone, do I need to cancel with them before Thursday or can I wait til after I'm set up with you so I'm not without a service.

  • Lucy8720 Lucy87 (@Lucy8720) reported from Chester, England

    @virginmedia your trains are a joke! Whatis the point of reserving 4 seats as a family and having confirmation of my seat numbers, then when getting on the train it says unreserved and i have rude people refusing to move out of seats so i cannot sit with my family!! Terrible

  • TinaSuzanne5 Tina-Suzanne (@TinaSuzanne5) reported from Wrexham, Wales

    @virginmedia can you please explain why my service update upon cancellation of contract has only removed phone line.

  • LaytonYNWA Layton evans (@LaytonYNWA) reported from Wrexham, Wales

    @virginmedia hi I think this is a known problem in the virgin WiFi box my WiFi light keeps flashing green I have hold down the wps button and the problem will temporarily fix but the problem will return softly after

  • Hanhan2822 Han (@Hanhan2822) reported from Rossett, Wales

    Since @virginmedia messed around by mine my @SkyUK internet had gone slow, very slow!

  • MR51CUK Simon Cooke (@MR51CUK) reported from Wrexham, Wales

    So @virginmedia say they’ve got no issues in the area but internet doesn’t work and next door have the same problem

  • LaytonYNWA Layton evans (@LaytonYNWA) reported from Wrexham, Wales

    @virginmedia Hi me and my girlfriend can’t buy movies on the virgin store coming up with a H0 error can you help please

  • Lyntrick L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉ (@Lyntrick) reported from Chester, England

    @virginmedia I cannot believe you are putting the price up again and claiming it is ultra reliable when I've had nothing but an unpredictable signal since getting the hub. It's not worth £25 let alone £27.50

  • madfiona33 Fi (@madfiona33) reported from Wrexham, Wales

    @virginmedia why is anything watched on catch up really poor quality

  • LaytonYNWA Layton evans (@LaytonYNWA) reported from Wrexham, Wales

    @virginmedia I can’t get manifest on demand i can see lot of other people are having the same issue

  • Rigobluenose Rob (@Rigobluenose) reported from Littleton, England

    @virginmedia What price customer loyalty...Eh £276 more than everyone else please Sir

  • madds74 ady maddocks (@madds74) reported from Wrexham, Wales

    @virginmedia @sky terrible service today from virgin .40 mins to speak to someone .looking to upgrade to vip package no decent offers for loyal customers off to see what Sky can offer then #rewardloyalty#poorcustomerservice#

  • LaytonYNWA Layton evans (@LaytonYNWA) reported from Wrexham, Wales

    @virginmedia your customer service is shocking we won’t be renewing again @sky we are coming with you have you got any deals

  • adamjpknight Knighty (@adamjpknight) reported from Chester, England

    @LegendEskimoBoy Virgin media customer line.

  • MR51CUK Simon Cooke (@MR51CUK) reported from Wrexham, Wales

    @virginmedia All tests so no problems but nothing loads on my phone, my google home hub keeps disconnecting, computer doesn’t work and Netflix is always buffering

  • RockyPallyEVO Jason Shaw (@RockyPallyEVO) reported from Chester, England

    Really not at all impressed with @virginmedia I’m not a customer, but called them this morning about someone using my identity for one of their accounts. Said they’d put me through, but just been cut off after 41 minutes on hold. Do they take ID fraud seriously?

  • couldbecalmer Clare Harding (@couldbecalmer) reported from Chester, England

    @CybillLiberty @virginmedia This is appalling. Come on @virginmedia sort yourselves out and give this woman her wifi back. You ballsed up, you can fix it, no one needs this hassle right now.

  • madds74 ady maddocks (@madds74) reported from Wrexham, Wales

    @virginmedia I currently pay £29 , that is rising to £51 my father pays £67.50 for the vip package as a new customer. I was offered over 120 pound for the same package plus insrallation charges so much for loyalty for someone looking to extend contract

  • madfiona33 Fi (@madfiona33) reported from Wrexham, Wales

    @virginmedia Amazon fire stick on a 4k projector. Also tried the app on the box with a 4k tv it plays but it's hard to watch.. it skips frames and picture quality is poor. Plays the standard version ok

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • grannyfan Linda (@grannyfan) reported

    @tinaseskis @queenchristina_ @virginmedia I tried to cancel a broadband deal and they would not take the tag of my line so no other company could connect me. For literally months I spoke to them every day for months while they gave me the runaround 1/

  • allstar100 Daniel Wicks (@allstar100) reported

    Entering my third hour on hold to @virginmedia after being cut off. Ironic for a communications company. Literally the worse customer service. #virginmedia

  • the1itguy Alan Moss (@the1itguy) reported

    @virginmedia It only seems to be my email accounts as my wife can send emails from her iPhone without any issues.

  • clegg_marie Marie Clegg (@clegg_marie) reported

    @virginmedia I’ve been trying to contact you to cancel a contract for almost a month due to a bereavement and it’s ridiculously impossible. Please can you connect me to an advisor ASAP!

  • Crimson66_ Crimson66 (@Crimson66_) reported

    @virginmedia so you send me a letter saying my bill will go up and i can cancel free of charge by calling a number. Call the number and its been disconnected with no other means of contact..... what are you guys doing?

  • ThomasC05916286 Tomb Clarke (@ThomasC05916286) reported

    @virginmedia Pathetic excuses to justify your random price increase. Like all business the archaic strategy that strangles the economy is that profits must always increase. Maintaining your ridiculous yearly profits has never been enough despite our hardship. **** you!

  • alantucker Alan (@alantucker) reported

    @virginmedia Disgusted with level of service, no notification of work being carried out over the next 3-4 day. Trouble communicating with call centre. Unable to work having to take forced leave.

  • TimVanWyns Timon Van Wynsberghe (@TimVanWyns) reported

    @virginmedia @JennieBaillie Your customer service is ridiculous and appalling. We have been trying to call for 2 days straight now, waiting hours on end just to be transferred and wait hours again, until getting hung up by your end. We need to cancel ASAP and there is no way of reaching you. Do you care ?

  • 2ndPhaseWomen Kate Usher (she/her) 💙 (@2ndPhaseWomen) reported

    @virginmedia OK so I followed the link, put in my question plus the account details. It now tells me to text a specific number. What is this? Is there actually anyone there? Are you actually offering ANY customer service? All this and you seem to have added spurious charges to her bill!!!

  • 2ndPhaseWomen Kate Usher (she/her) 💙 (@2ndPhaseWomen) reported

    @virginmedia To make things even worse (if that is possible) the text number does not deal with faults. Virgin you should be ashamed of the service you offer. If my elderly Mum had to navigate this she would not know what to do.