Virgin Media

Virgin Media Outage Report in Wrexham, Wales

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wrexham, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wrexham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Wrexham, Wales 02/27/2026 02:45

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wrexham, Wales

Latest outage, problems and issue reports in Wrexham and nearby locations:

  • madds74 ady maddocks (@madds74) reported from Wrexham, Wales

    @virginmedia @sky terrible service today from virgin .40 mins to speak to someone .looking to upgrade to vip package no decent offers for loyal customers off to see what Sky can offer then #rewardloyalty#poorcustomerservice#

  • Lucy8720 Lucy87 (@Lucy8720) reported from Chester, England

    @virginmedia your trains are a joke! Whatis the point of reserving 4 seats as a family and having confirmation of my seat numbers, then when getting on the train it says unreserved and i have rude people refusing to move out of seats so i cannot sit with my family!! Terrible

  • adamjpknight Knighty (@adamjpknight) reported from Chester, England

    @LegendEskimoBoy Virgin media customer line.

  • couldbecalmer Clare Harding (@couldbecalmer) reported from Chester, England

    @CybillLiberty @virginmedia This is appalling. Come on @virginmedia sort yourselves out and give this woman her wifi back. You ballsed up, you can fix it, no one needs this hassle right now.

  • Rigobluenose Rob (@Rigobluenose) reported from Littleton, England

    @virginmedia What price customer loyalty...Eh £276 more than everyone else please Sir

  • Layton53 Layton evans (@Layton53) reported from Wrexham, Wales

    I think the ll13 area is not working in Wrexham there is a few people that have no internet @virginmedia

  • LaytonYNWA Layton evans (@LaytonYNWA) reported from Wrexham, Wales

    @virginmedia I can’t get manifest on demand i can see lot of other people are having the same issue

  • madds74 ady maddocks (@madds74) reported from Wrexham, Wales

    @virginmedia I currently pay £29 , that is rising to £51 my father pays £67.50 for the vip package as a new customer. I was offered over 120 pound for the same package plus insrallation charges so much for loyalty for someone looking to extend contract

  • smog1924 iain smith (@smog1924) reported from Wrexham, Wales

    @virginmedia @RicherVapours Called virgin 3 times for pac code and every time they cut off the call , Absolutely shocking service

  • madfiona33 Fi (@madfiona33) reported from Wrexham, Wales

    @virginmedia Amazon fire stick on a 4k projector. Also tried the app on the box with a 4k tv it plays but it's hard to watch.. it skips frames and picture quality is poor. Plays the standard version ok

  • LaytonYNWA Layton evans (@LaytonYNWA) reported from Wrexham, Wales

    @virginmedia Hi me and my girlfriend can’t buy movies on the virgin store coming up with a H0 error can you help please

  • Lyntrick L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉ (@Lyntrick) reported from Chester, England

    @virginmedia I cannot believe you are putting the price up again and claiming it is ultra reliable when I've had nothing but an unpredictable signal since getting the hub. It's not worth £25 let alone £27.50

  • madfiona33 Fi (@madfiona33) reported from Wrexham, Wales

    @virginmedia why is anything watched on catch up really poor quality

  • nealey66 Wayne1878 (@nealey66) reported from Wrexham, Wales

    @virginmedia virgin internet is pathetic, homeworker in household unable to work due the internet issues same as yesterday,

  • PokerPimp05 Ian Winter (@PokerPimp05) reported from Wrexham, Wales

    @virginmedia I've got my virgin fibre and phone connection being set up on Thursday. I'm currently with Vodafone, do I need to cancel with them before Thursday or can I wait til after I'm set up with you so I'm not without a service.

  • LaytonYNWA Layton evans (@LaytonYNWA) reported from Wrexham, Wales

    @virginmedia your customer service is shocking we won’t be renewing again @sky we are coming with you have you got any deals

  • LaytonYNWA Layton evans (@LaytonYNWA) reported from Wrexham, Wales

    @virginmedia hi I think this is a known problem in the virgin WiFi box my WiFi light keeps flashing green I have hold down the wps button and the problem will temporarily fix but the problem will return softly after

  • Layton53 Layton evans (@Layton53) reported from Wrexham, Wales

    @virginmedia hi can you help can’t log in to virgin tv go app keeps saying failed was working this morning

  • Hanhan2822 Han (@Hanhan2822) reported from Rossett, Wales

    Since @virginmedia messed around by mine my @SkyUK internet had gone slow, very slow!

  • TinaSuzanne5 Tina-Suzanne (@TinaSuzanne5) reported from Wrexham, Wales

    @virginmedia can you please explain why my service update upon cancellation of contract has only removed phone line.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • McGuinnessKevin Kevin McGuinness  (@McGuinnessKevin) reported

    @alexbloor It’s basically BT being allowed to swallow up EE all over again. That should have never been allowed, also Virgin Media and o2 joining forces should have been stopped also.

  • DKMew Darren Mew (@DKMew) reported

    @virginmedia Haha@funnily enough sales team call me after this to try and push broadband. Yet nothing on the complaint. #StandardService

  • jan_baskerville Jan (@jan_baskerville) reported

    @virginhelp I still haven’t heard from Virgin media re my email account. I have spent hrs trying to sort this out over the last few months.I have now deleted my email acc.I do not want to spend time phoning. Please give me an email address or address I can write to. Bad service.

  • GuyStock Guy Stock (@GuyStock) reported

    @virginmedia Yes but I’ll give you 5 minutes to sort my very simple issue out. I’ve wasted 80 minutes today with much stress caused by Virgin Media.

  • TomJones1875 Tom Jones (@TomJones1875) reported

    @PeachWithHoney @TrillianJones I thought you had to be an O2 or Virgin Media customer but doesn't say that on the site

  • Tezcatcatl1 Tezcatcatl (@Tezcatcatl1) reported

    @virginmedia The ps5 that isn't maintaining a stable connection is wired. I've read on Virgin support forums that others are having similar issues. None of the guys I know have issues, they have different ISP

  • FluxMarsh Flux Marsh (@FluxMarsh) reported

    @virginmedia are turning into complete fascists! Cost of living crisis and yet no leeway on delayed account payments. When querying with your webchat, I was lied to about "network disruptions to improve service quality" and then told "Pay or we will cut you off". Tf? Foul CS!

  • martharosewebb Martha Rose Webb (@martharosewebb) reported

    Upload of speed of 0.06 on a 1gig plan preventing me from working all of today (not just calls but accessing any website, emails, files etc as everything is online) and best @virginmedia can do is monitor the issue for the next 3 days…

  • bomidwinter bO MIDWINTEr (@bomidwinter) reported

    @DJCharlieGlover @virginmedia Honestly baffling. I had a phone call with the retention team and was accused of lying, told I never had a contract but then also that I have outstanding amounts to pay… the bloke was so aggressive I actually couldn’t believe it and had to hang up 🥲

  • Tezcatcatl1 Tezcatcatl (@Tezcatcatl1) reported

    @virginmedia Some devices connect, others won't. Trying to open Web pages is very slow despite the speeds being 350mbs. I'm 4 feet away from the router.