Virgin Media Outage Report in Wrexham, Wales

Problems in the last 24 hours in Wrexham, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wrexham, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Wrexham, Wales

The most recent Virgin Media outage reports came from the following cities: Wrexham, and Chester.

City	Problem Type	Report Time
Wrexham	Internet	13 days ago
Wrexham	Internet	13 days ago
Chester	Internet	15 days ago
Chester	Internet	16 days ago
Wrexham	Internet	3 months ago
Wrexham	TV	5 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wrexham, Wales

Latest outage, problems and issue reports in Wrexham and nearby locations:

• 
  Simon Cooke (@MR51CUK) reported 31 seconds ago from Wrexham, Wales

  @virginmedia How about managers giving ‘one ringers’ and claiming to have called me back. Very poor service.

• 
  Perry (@perry_shoemark_) reported 2 minutes ago from Abenbury, Wales

  @virginmedia Have already cancelled my account after going round in circles for months. My first complaint was closed without anyone looking into it. Raised another one which I still haven’t been contacted about. Crazy

• 
  Simon Cooke (@MR51CUK) reported 3 minutes ago from Wrexham, Wales

  @virginmedia All tests so no problems but nothing loads on my phone, my google home hub keeps disconnecting, computer doesn’t work and Netflix is always buffering

• 
  Lucy (@lucylou582) reported 6 minutes ago from Chester, England

  @virginmedia He’s reported it, and told his manager. Why on earth would you not send someone to fix it

• 
  Tom Jones (@tomjoneschester) reported 9 minutes ago from Saltney, Wales

  @NadineDorries @virginmedia @O2 You really do thrive on misleading the British public, don't you? What an awful Cabinet we have governing us...

• 
  Martin Spiers (@martinaspiers) reported 10 minutes ago from Llangollen, Wales

  @virginmedia All the options seem to revolve around being a customer

• 
  Simon Cooke (@MR51CUK) reported 16 minutes ago from Wrexham, Wales

  Fed up of @virginmedia now. Website says no faults but we’ve been without internet all day so no TV. Phone up and and message says they know about it. Had over a month of issues but no one talks to you!! #avoidliketheplague

• 
  Martin Spiers (@martinaspiers) reported 18 minutes ago from Llangollen, Wales

  @virginmedia I think I've broken your bot

• 
  James Selley (@JamesSelley) reported 18 minutes ago from Wrexham, Wales

  @virginmedia Hello, are there internet issue within the Wrexham area? Have rebooted the router but still no luck.

• 
  Jason Shaw (@RockyPallyEVO) reported 19 minutes ago from Chester, England

  @virginmedia Just so you know, I’m still waiting. You don’t appear to take potential ID fraud very seriously at all. Terrible service from @virginmedia I’m not a customer, but after this I’m unlikely to ever be. #IDfraud

• 
  colin forbes (@Lee_Dsu) reported 34 minutes ago from Wrexham, Wales

  @virginmedia joined a week ago. WiFi is crap. Sent a replacement hub. Still crap. Had several updates sent remotely. Still crap. Just phoned for the 10th time to be told there's an outage and it might be fixed soon. Although no outage shows when I test from here. Losing faith.

• 
  Kubes (@kubes81) reported 36 minutes ago from Wrexham, Wales

  @virginmedia what is the issue with virgin fibre in LL12 please and what time will it be fixed?

• 
  colin forbes (@Lee_Dsu) reported 42 minutes ago from Chester, England

  @virginmedia Better rip the cable out of the wall and find a decent service.

• 
  Tom Douthwaite (@tom_douthwaite) reported 47 minutes ago from Wrexham, Wales

  @virginmedia i don’t. any updates? internet is still down.

• 
  Perry (@perry_shoemark_) reported 52 minutes ago from Abenbury, Wales

  For the sake of your sanity.. avoid @virginmedia like the plague. The worst customer service on the planet. Two months and still no broadband install. Jokers

• 
  Carpo (@Carpo_vp) reported 55 minutes ago from Chester, England

  Ah another day of piss poor service from @virginmedia 0 Internet connection since 6am.... Thanks Branson 😒

• 
  Jason Shaw (@RockyPallyEVO) reported 57 minutes ago from Chester, England

  Really not at all impressed with @virginmedia I’m not a customer, but called them this morning about someone using my identity for one of their accounts. Said they’d put me through, but just been cut off after 41 minutes on hold. Do they take ID fraud seriously?

• 
  ikkivllattun (@bikbee) reported 60 minutes ago from Chester, England

  No Wi-Fi internet in my area @virginmedia man down apparently 🙄@O2 signal **** … not sure what they’re excuse is 🤔😳….So I’m roaming round with my phone in the air hoping to get lucky 🍀 😳😩

• 
  colin forbes (@Lee_Dsu) reported 60 minutes ago from Chester, England

  @virginmedia Last night. Told they would text me a service link which will keep me up to date. Haven't recieved this text. Said they had no idea when the fault will be repaired.

• 
  Lucy (@lucylou582) reported 60 minutes ago from Chester, England

  @virginmedia so you booked an engineer to come and fix the cable, yet the engineer has just arrived and can only look at the job! What an absolute ridiculous way of working. I told you on the phone that wire had been broke, why send someone who can’t complete the job!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  norman (@1937norman) reported 3 minutes ago

  @virginmedia The new box will arrive today Friday. U were right about catch-up if u use V6 box app.the bad thing is u have to watch the adverts, u can't fast forward, or can u?.the old way is better.but more to watch v6

• 
  NadLique68 (@nadlique68) reported 6 minutes ago

  @virginmedia I understand work was carried out yesterday in my area but why is internet not working today please? Area 15 I think

• 
  Gillian Mitchell (@GillianKerr17) reported 7 minutes ago

  @virginmedia This has happened since we got VM last year. Tv model UE55RU7020KXXU As you have said you haven’t had any issues with this model. I’m not sure about the HDMI what kind. Also no one is answering to why everything else works like fire stick and sky tv

• 
  Tim Deegan (@timdeegan1) reported 8 minutes ago

  @virginmedia After the hours wasted trying to get through to someone. They are either clueless, blatantly lie, or promise an engineers visit, or call back, that never happens

• 
  Anita L (@lusianita) reported 8 minutes ago

  @virginmedia broadband down for 4weeks for several households in W3 area, appaling service updates that keep changing every few days! No transparency when it will be back! Horrendous, unprofessional @virginmedia don’t think of Virgin broadband unless you want similar issues

• 
  Marty Woodhouse (@marty_woodhouse) reported 8 minutes ago

  @virginmedia you know if you want to keep customers on and to renew their contracts, it’s not a great idea to start slowing their data speeds the closer they get to the end of their contract, it’s a joke I’m using 4G/5G with full signal and I can’t even use the data i have

• 
  Louise Flynn (@Louiseflynn) reported 10 minutes ago

  @virginmedia Another evening of trying to get this resolved only to be hung up by your ‘customer care’ team. You really are a joke.

• 
  Claire Hooton (@ColdJustice_) reported 12 minutes ago

  @virginmedia Apart from the fact the link doesn't work.. & there is no way after 5 years of giving you £120 a month..you're getting anymore to upgrade a box! Nice try though.

• 
  tanhouse1🇪🇺 🇬🇧 🏴󠁧󠁢󠁷󠁬󠁳󠁿 #LUFC #FBPE FBPR (@Tanhouse1) reported 18 minutes ago

  @ThreeUK hi, looking at 5G home router. Your coverage says Broxbourne covered, but when deals come up 4G displayed? Any idea why 5G home router not available, or where I can find more info? Any information would be of help, looking to bin @virginmedia thanks! 🌝

• 
  Ann-Marie Miller (@am200) reported 20 minutes ago

  @virginmedia With all due respect I am already clearly unhappy I am not willing to download another browser system to make the complaint