Virgin Media Outage Report in Wrexham, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Wrexham come from postal codes LL13.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wrexham, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wrexham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 01: Problems at Virgin Media
Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Wrexham, Wales
The most recent Virgin Media outage reports came from the following cities: Wrexham.
| City | Problem Type | Report Time |
|---|---|---|
 Wrexham |
TV | |
| Wrexham |
Internet | |
| Wrexham |
Internet | |
| Wrexham |
TV | |
| Wrexham |
TV | |
| Wrexham |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wrexham, Wales
Latest outage, problems and issue reports in Wrexham and nearby locations:
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Jason Shaw
(@RockyPallyEVO) reported
from
Chester, England
@virginmedia Just so you know, I’m still waiting. You don’t appear to take potential ID fraud very seriously at all. Terrible service from @virginmedia I’m not a customer, but after this I’m unlikely to ever be. #IDfraud
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Rob
(@Rigobluenose) reported
from
Littleton, England
@virginmedia What price customer loyalty...Eh £276 more than everyone else please Sir
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Fi
(@madfiona33) reported
from
Wrexham, Wales
@virginmedia why is anything watched on catch up really poor quality
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Layton evans
(@LaytonYNWA) reported
from
Wrexham, Wales
@virginmedia Hi me and my girlfriend can’t buy movies on the virgin store coming up with a H0 error can you help please
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Clare Harding
(@couldbecalmer) reported
from
Chester, England
@CybillLiberty @virginmedia This is appalling. Come on @virginmedia sort yourselves out and give this woman her wifi back. You ballsed up, you can fix it, no one needs this hassle right now.
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ady maddocks
(@madds74) reported
from
Wrexham, Wales
@virginmedia @sky terrible service today from virgin .40 mins to speak to someone .looking to upgrade to vip package no decent offers for loyal customers off to see what Sky can offer then #rewardloyalty#poorcustomerservice#
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Wayne1878
(@nealey66) reported
from
Wrexham, Wales
@virginmedia virgin internet is pathetic, homeworker in household unable to work due the internet issues same as yesterday,
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ady maddocks
(@madds74) reported
from
Wrexham, Wales
@virginmedia I currently pay £29 , that is rising to £51 my father pays £67.50 for the vip package as a new customer. I was offered over 120 pound for the same package plus insrallation charges so much for loyalty for someone looking to extend contract
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Simon Cooke
(@MR51CUK) reported
from
Wrexham, Wales
So @virginmedia say they’ve got no issues in the area but internet doesn’t work and next door have the same problem
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Simon Cooke
(@MR51CUK) reported
from
Wrexham, Wales
@virginmedia All tests so no problems but nothing loads on my phone, my google home hub keeps disconnecting, computer doesn’t work and Netflix is always buffering
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Han
(@Hanhan2822) reported
from
Rossett, Wales
Since @virginmedia messed around by mine my @SkyUK internet had gone slow, very slow!
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Fi
(@madfiona33) reported
from
Wrexham, Wales
@virginmedia Amazon fire stick on a 4k projector. Also tried the app on the box with a 4k tv it plays but it's hard to watch.. it skips frames and picture quality is poor. Plays the standard version ok
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Lucy87
(@Lucy8720) reported
from
Chester, England
@virginmedia your trains are a joke! Whatis the point of reserving 4 seats as a family and having confirmation of my seat numbers, then when getting on the train it says unreserved and i have rude people refusing to move out of seats so i cannot sit with my family!! Terrible
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Ian Winter
(@PokerPimp05) reported
from
Wrexham, Wales
@virginmedia I've got my virgin fibre and phone connection being set up on Thursday. I'm currently with Vodafone, do I need to cancel with them before Thursday or can I wait til after I'm set up with you so I'm not without a service.
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Tina-Suzanne
(@TinaSuzanne5) reported
from
Wrexham, Wales
@virginmedia can you please explain why my service update upon cancellation of contract has only removed phone line.
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Layton evans
(@LaytonYNWA) reported
from
Wrexham, Wales
@virginmedia I can’t get manifest on demand i can see lot of other people are having the same issue
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Layton evans
(@LaytonYNWA) reported
from
Wrexham, Wales
@virginmedia your customer service is shocking we won’t be renewing again @sky we are coming with you have you got any deals
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Jason Shaw
(@RockyPallyEVO) reported
from
Chester, England
Really not at all impressed with @virginmedia I’m not a customer, but called them this morning about someone using my identity for one of their accounts. Said they’d put me through, but just been cut off after 41 minutes on hold. Do they take ID fraud seriously?
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Knighty
(@adamjpknight) reported
from
Chester, England
@LegendEskimoBoy Virgin media customer line.
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L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉
(@Lyntrick) reported
from
Chester, England
@virginmedia I cannot believe you are putting the price up again and claiming it is ultra reliable when I've had nothing but an unpredictable signal since getting the hub. It's not worth £25 let alone £27.50
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Andy Clark
(@superchef1512) reported
@virginmedia terrible service from VM I cancel my tv last week and give the correct notice and they cut tv off 3 weeks to soon I ring up yesterday and all I get is we will try to sort that’s it !!!! Still no tv #no wonder I left 🙁
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Ross Fraser
(@RossFraserE17) reported
@virginmedia I’ve had no internet for over 48hrs and not a single communication from you. Just appalling service. Why make your customers do all the chasing?
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Craig Murray
(@CraigMurrayScot) reported
@virginmedia Why - wait an hour, get passed around and then get hung up on? Sounds like a great waste of my time. Your phone service is terrible.
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☣
(@swamp_donkey77) reported
@virginmedia are wifi pods free, just scanned my house and I've issues with the WiFi in certain areas
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Emma westerman
(@Emmawesterman80) reported
@virginmedia You clearly have no knowledge of the ingoing complaint
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Lisa January
(@dragonlovingLFC) reported
@virginmedia Damage dyring installation and the fact that after a 11 mile walk I'd love to relax in the bath and watch the footie! However no reception on ipad, even though on renewal I was promised it would be good!
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Richard Street
(@aerotec) reported
@virginmedia So I did the SMS Robot chat, got through to someone who put me through to a Customer Relations team chat. An hour later they still haven't responded. I. Just. Want. Broadband.
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Claire Stewart
(@chococlaire77) reported
@virginmedia Hi yes it was confirmed.If I can get through I would,and unfortunately in the meantime we have problems with our wifi
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((( {"name" : "William Ellis"} )))
(@wellis321) reported
@virginmedia The chat bot actually asks me what hub I'm using but still tells me to use the connect app which doesn't support the new hub. A total mess.
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Jodie
(@JodieJD) reported
@virginmedia fed up of constant internet outages in BD16. Go online and there is no known issue, but it’s ongoing for the whole of Cottingley. Seriously annoyed that it’s right in the middle of the @f1 too! Sort it out or you will be losing an entire village of customers.