Virgin Media

Virgin Media Outage Report in Wrexham, Wales

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wrexham, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wrexham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Wrexham, Wales 02/26/2026 12:45

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wrexham, Wales

Latest outage, problems and issue reports in Wrexham and nearby locations:

  • MR51CUK Simon Cooke (@MR51CUK) reported from Wrexham, Wales

    So @virginmedia say they’ve got no issues in the area but internet doesn’t work and next door have the same problem

  • MR51CUK Simon Cooke (@MR51CUK) reported from Wrexham, Wales

    Fed up of @virginmedia now. Website says no faults but we’ve been without internet all day so no TV. Phone up and and message says they know about it. Had over a month of issues but no one talks to you!! #avoidliketheplague

  • lucylou582 Lucy (@lucylou582) reported from Chester, England

    @virginmedia so you booked an engineer to come and fix the cable, yet the engineer has just arrived and can only look at the job! What an absolute ridiculous way of working. I told you on the phone that wire had been broke, why send someone who can’t complete the job!

  • MR51CUK Simon Cooke (@MR51CUK) reported from Wrexham, Wales

    @virginmedia How about managers giving ‘one ringers’ and claiming to have called me back. Very poor service.

  • JamesSelley James Selley (@JamesSelley) reported from Wrexham, Wales

    @virginmedia Hello, are there internet issue within the Wrexham area? Have rebooted the router but still no luck.

  • Hanhan2822 Han (@Hanhan2822) reported from Rossett, Wales

    Since @virginmedia messed around by mine my @SkyUK internet had gone slow, very slow!

  • tomjoneschester Tom Jones (@tomjoneschester) reported from Saltney, Wales

    @NadineDorries @virginmedia @O2 You really do thrive on misleading the British public, don't you? What an awful Cabinet we have governing us...

  • Lee_Dsu colin forbes (@Lee_Dsu) reported from Chester, England

    @virginmedia Last night. Told they would text me a service link which will keep me up to date. Haven't recieved this text. Said they had no idea when the fault will be repaired.

  • MR51CUK Simon Cooke (@MR51CUK) reported from Wrexham, Wales

    @virginmedia All tests so no problems but nothing loads on my phone, my google home hub keeps disconnecting, computer doesn’t work and Netflix is always buffering

  • Lee_Dsu colin forbes (@Lee_Dsu) reported from Chester, England

    @virginmedia Better rip the cable out of the wall and find a decent service.

  • RockyPallyEVO Jason Shaw (@RockyPallyEVO) reported from Chester, England

    Really not at all impressed with @virginmedia I’m not a customer, but called them this morning about someone using my identity for one of their accounts. Said they’d put me through, but just been cut off after 41 minutes on hold. Do they take ID fraud seriously?

  • lucylou582 Lucy (@lucylou582) reported from Chester, England

    @virginmedia He’s reported it, and told his manager. Why on earth would you not send someone to fix it

  • martinaspiers Martin Spiers (@martinaspiers) reported from Llangollen, Wales

    @virginmedia I think I've broken your bot

  • PokerPimp05 Ian Winter (@PokerPimp05) reported from Wrexham, Wales

    @virginmedia I've got my virgin fibre and phone connection being set up on Thursday. I'm currently with Vodafone, do I need to cancel with them before Thursday or can I wait til after I'm set up with you so I'm not without a service.

  • TinaSuzanne5 Tina-Suzanne (@TinaSuzanne5) reported from Wrexham, Wales

    @virginmedia can you please explain why my service update upon cancellation of contract has only removed phone line.

  • tom_douthwaite Tom Douthwaite (@tom_douthwaite) reported from Wrexham, Wales

    @virginmedia i don’t. any updates? internet is still down.

  • RockyPallyEVO Jason Shaw (@RockyPallyEVO) reported from Chester, England

    @virginmedia Just so you know, I’m still waiting. You don’t appear to take potential ID fraud very seriously at all. Terrible service from @virginmedia I’m not a customer, but after this I’m unlikely to ever be. #IDfraud

  • Lee_Dsu colin forbes (@Lee_Dsu) reported from Wrexham, Wales

    @virginmedia joined a week ago. WiFi is crap. Sent a replacement hub. Still crap. Had several updates sent remotely. Still crap. Just phoned for the 10th time to be told there's an outage and it might be fixed soon. Although no outage shows when I test from here. Losing faith.

  • kubes81 Kubes (@kubes81) reported from Wrexham, Wales

    @virginmedia what is the issue with virgin fibre in LL12 please and what time will it be fixed?

  • martinaspiers Martin Spiers (@martinaspiers) reported from Llangollen, Wales

    @virginmedia All the options seem to revolve around being a customer

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • KroyVR KroyVR (@KroyVR) reported

    @0mniDre4mer Thanks, Omni. How come you can offer a suggestion based on a single screenshot, but Virgin Media support here insists I repeat the same broadband checks I've been running near daily since 7th December when this problem started.

  • JohnnyDude1983 🦔🦊Johnny1983 🦝🐱 (Big Animal Lover🐕🐶🐁) (@JohnnyDude1983) reported

    @virginmedia you seriously need to give your over the phone agents a kick up the backside. Your customer service has gone right down the pan. Your absolutely useless . #virginmedia

  • markMCFC83 Mark Jones (@markMCFC83) reported

    @virginmedia hi, is there an issue in M27 area of Manchester? Screen keeps freezing, can still change channel but the screen remains what it was frozen on

  • Sillytees Mike Bealing (@Sillytees) reported

    @bt_uk Presumably he wanted to dash home and watch the football. 2nd engineer came in this morning, looked at the hub and left. Is it too late to cancel? Even Virgin Media were better than this.

  • timmow Tim Mower (@timmow) reported

    @virginmedia The link from before is not working though

  • KroyVR KroyVR (@KroyVR) reported

    @virginmedia First line service is not helping. The problem occurs when the CS teams have clocked off. I had an Virgin Media engineer out to my house. He was unable to fix the problem. How can I get a follow up visit to continue the work that was already done at my property?

  • Limbo87 Caroline Hall (@Limbo87) reported

    @virginmedia tried to call 3 times about my bill each time someone says they will call me back and don't WORST COMPANY EVER they have no idea how to use their own systems or how to talk to people they should be struck off!!

  • scottkeegan ScottK (@scottkeegan) reported

    @virginmedia I’m seeing lots of timeout errors in the network log.

  • xxxxnickyxxxxxx Nicola Hughes (@xxxxnickyxxxxxx) reported

    @virginmedia @OFTgov @BacsUK p2 you have continued to collect incorrect increased amount and failed to refund the excess for oct, Nov & Dec. Contact centres fail to follow handover procedures, cut us off & tell us incorrect info/give no confidence. Please advise.

  • classydudette S A McG (@classydudette) reported

    @virginmedia we have connected however the speed we have is 4x faster than previous broadband and we never had a problem with the same amount of devices. The only way to connect reliably is through an ethernet cable which is not practical and even if it was I'd have cables running throughout