Virgin Media Outage Report in Wrexham, Wales

Problems in the last 24 hours in Wrexham, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wrexham, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Wrexham, Wales

The most recent Virgin Media outage reports came from the following cities: Wrexham, and Chester.

City	Problem Type	Report Time
Wrexham	Internet	14 days ago
Wrexham	Internet	14 days ago
Chester	Internet	16 days ago
Chester	Internet	17 days ago
Wrexham	Internet	3 months ago
Wrexham	TV	5 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wrexham, Wales

Latest outage, problems and issue reports in Wrexham and nearby locations:

• 
  Simon Cooke (@MR51CUK) reported 4 minutes ago from Wrexham, Wales

  @virginmedia How about managers giving ‘one ringers’ and claiming to have called me back. Very poor service.

• 
  Jason Shaw (@RockyPallyEVO) reported 8 minutes ago from Chester, England

  @virginmedia Just so you know, I’m still waiting. You don’t appear to take potential ID fraud very seriously at all. Terrible service from @virginmedia I’m not a customer, but after this I’m unlikely to ever be. #IDfraud

• 
  Clare Harding (@couldbecalmer) reported 9 minutes ago from Chester, England

  @CybillLiberty @virginmedia This is appalling. Come on @virginmedia sort yourselves out and give this woman her wifi back. You ballsed up, you can fix it, no one needs this hassle right now.

• 
  Rob (@Rigobluenose) reported 9 minutes ago from Littleton, England

  @virginmedia What price customer loyalty...Eh £276 more than everyone else please Sir

• 
  Lucy87 (@Lucy8720) reported 14 minutes ago from Chester, England

  @virginmedia your trains are a joke! Whatis the point of reserving 4 seats as a family and having confirmation of my seat numbers, then when getting on the train it says unreserved and i have rude people refusing to move out of seats so i cannot sit with my family!! Terrible

• 
  Knighty (@adamjpknight) reported 15 minutes ago from Chester, England

  @LegendEskimoBoy Virgin media customer line.

• 
  Ian Winter (@PokerPimp05) reported 15 minutes ago from Wrexham, Wales

  @virginmedia I've got my virgin fibre and phone connection being set up on Thursday. I'm currently with Vodafone, do I need to cancel with them before Thursday or can I wait til after I'm set up with you so I'm not without a service.

• 
  Wayne1878 (@nealey66) reported 16 minutes ago from Wrexham, Wales

  @virginmedia virgin internet is pathetic, homeworker in household unable to work due the internet issues same as yesterday,

• 
  Simon Cooke (@MR51CUK) reported 18 minutes ago from Wrexham, Wales

  @virginmedia All tests so no problems but nothing loads on my phone, my google home hub keeps disconnecting, computer doesn’t work and Netflix is always buffering

• 
  ady maddocks (@madds74) reported 22 minutes ago from Wrexham, Wales

  @virginmedia @sky terrible service today from virgin .40 mins to speak to someone .looking to upgrade to vip package no decent offers for loyal customers off to see what Sky can offer then #rewardloyalty#poorcustomerservice#

• 
  Fi (@madfiona33) reported 24 minutes ago from Wrexham, Wales

  @virginmedia why is anything watched on catch up really poor quality

• 
  Simon Cooke (@MR51CUK) reported 24 minutes ago from Wrexham, Wales

  Fed up of @virginmedia now. Website says no faults but we’ve been without internet all day so no TV. Phone up and and message says they know about it. Had over a month of issues but no one talks to you!! #avoidliketheplague

• 
  Tina-Suzanne (@TinaSuzanne5) reported 33 minutes ago from Wrexham, Wales

  @virginmedia can you please explain why my service update upon cancellation of contract has only removed phone line.

• 
  Fi (@madfiona33) reported 34 minutes ago from Wrexham, Wales

  @virginmedia Amazon fire stick on a 4k projector. Also tried the app on the box with a 4k tv it plays but it's hard to watch.. it skips frames and picture quality is poor. Plays the standard version ok

• 
  Jason Shaw (@RockyPallyEVO) reported 35 minutes ago from Chester, England

  Really not at all impressed with @virginmedia I’m not a customer, but called them this morning about someone using my identity for one of their accounts. Said they’d put me through, but just been cut off after 41 minutes on hold. Do they take ID fraud seriously?

• 
  Han (@Hanhan2822) reported 40 minutes ago from Rossett, Wales

  Since @virginmedia messed around by mine my @SkyUK internet had gone slow, very slow!

• 
  ady maddocks (@madds74) reported 47 minutes ago from Wrexham, Wales

  @virginmedia I currently pay £29 , that is rising to £51 my father pays £67.50 for the vip package as a new customer. I was offered over 120 pound for the same package plus insrallation charges so much for loyalty for someone looking to extend contract

• 
  L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉ (@Lyntrick) reported 49 minutes ago from Chester, England

  @virginmedia I cannot believe you are putting the price up again and claiming it is ultra reliable when I've had nothing but an unpredictable signal since getting the hub. It's not worth £25 let alone £27.50

• 
  Layton evans (@LaytonYNWA) reported 51 minutes ago from Wrexham, Wales

  @virginmedia I can’t get manifest on demand i can see lot of other people are having the same issue

• 
  Simon Cooke (@MR51CUK) reported 52 minutes ago from Wrexham, Wales

  So @virginmedia say they’ve got no issues in the area but internet doesn’t work and next door have the same problem

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jennifer Elliott (@Fine_ivy) reported 3 minutes ago

  @virginmedia I am really unhappy with the level of service I have received, first of all I had not been told that my contract had finished on my broadband so I was therefore charged extra for nearly a year, and now I can't even use your services, why did I renew with this company!!!

• 
  Husky (@MrHuskyx) reported 7 minutes ago

  @virginmedia wtf is the point in telling everyone the same thing! Some us like myself pay £151 a month for this ******* shite. Either tell us when it’s coming back or refund everyone for loss of service. A don’t want your ****** bot response. Cheers not!

• 
  UNCNSR UR LIFE (Andrew) (@Air04__) reported 10 minutes ago

  @virginmedia so my connection speed is below half and now I can’t get tech support online or by phone wtf.

• 
  louise boston (@louise8372) reported 14 minutes ago

  @virginmedia Just getting worse - now just bbc1! Not resolved yet - poor

• 
  Daddy Gruffalo (@DaddyGruffalo79) reported 16 minutes ago

  @virginmedia My box has completely reset and wiped all my recordings and now won’t connect to the network!!

• 
  Paolo (@OneManAndADog) reported 17 minutes ago

  @Tiffany65544319 @virginmedia Even in Northern Ireland apparently as I got a phone call from my elderly relative due to my role as family tech support.

• 
  Sarah Martin (@sarahmartin0312) reported 19 minutes ago

  @virginmedia @tandcbroking I would check your website for a service status update but it isn’t working.

• 
  Emma Carr (@EmmaBabeyy93) reported 19 minutes ago

  Virgin media are absolutely shite. Nothing but robbing little snakes that take your money but incapable of providing the service that you pay for. Snakes they are

• 
  Di Dalgity (@DD16498) reported 23 minutes ago

  @virginmedia Well, it's not good enough! Can't get on to the website, app isn't working and just forget about phoning! Only option left is to read a four line message on twitter! No updates, no reasons! For a communication company, you're pretty bad at communicating your customers.

• 
  sers (@sparklefinger5) reported 28 minutes ago

  @virginmedia Nearly 4pm still no fix? When might we get our services back?