Virgin Media Outage Report in Wrexham, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Wrexham come from postal codes LL13 and LL11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wrexham, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wrexham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 31: Problems at Virgin Media
Virgin Media is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (8%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Wrexham, Wales
The most recent Virgin Media outage reports came from the following cities: Wrexham and Chester.
| City | Problem Type | Report Time |
|---|---|---|
 Wrexham |
Internet | |
| Wrexham |
Internet | |
| Chester |
Internet | |
| Chester |
Internet | |
| Wrexham |
Internet | |
| Wrexham |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wrexham, Wales
Latest outage, problems and issue reports in Wrexham and nearby locations:
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Clare Harding
(@couldbecalmer) reported
from
Chester, England
@CybillLiberty @virginmedia This is appalling. Come on @virginmedia sort yourselves out and give this woman her wifi back. You ballsed up, you can fix it, no one needs this hassle right now.
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Simon Cooke
(@MR51CUK) reported
from
Wrexham, Wales
@virginmedia All tests so no problems but nothing loads on my phone, my google home hub keeps disconnecting, computer doesn’t work and Netflix is always buffering
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colin forbes
(@Lee_Dsu) reported
from
Chester, England
@virginmedia Last night. Told they would text me a service link which will keep me up to date. Haven't recieved this text. Said they had no idea when the fault will be repaired.
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Simon Cooke
(@MR51CUK) reported
from
Wrexham, Wales
Fed up of @virginmedia now. Website says no faults but we’ve been without internet all day so no TV. Phone up and and message says they know about it. Had over a month of issues but no one talks to you!! #avoidliketheplague
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Han
(@Hanhan2822) reported
from
Rossett, Wales
Since @virginmedia messed around by mine my @SkyUK internet had gone slow, very slow!
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Tina-Suzanne
(@TinaSuzanne5) reported
from
Wrexham, Wales
@virginmedia can you please explain why my service update upon cancellation of contract has only removed phone line.
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Simon Cooke
(@MR51CUK) reported
from
Wrexham, Wales
@virginmedia How about managers giving ‘one ringers’ and claiming to have called me back. Very poor service.
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Tom Douthwaite
(@tom_douthwaite) reported
from
Wrexham, Wales
@virginmedia i don’t. any updates? internet is still down.
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Lucy
(@lucylou582) reported
from
Chester, England
@virginmedia so you booked an engineer to come and fix the cable, yet the engineer has just arrived and can only look at the job! What an absolute ridiculous way of working. I told you on the phone that wire had been broke, why send someone who can’t complete the job!
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Rob
(@Rigobluenose) reported
from
Littleton, England
@virginmedia What price customer loyalty...Eh £276 more than everyone else please Sir
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Knighty
(@adamjpknight) reported
from
Chester, England
@LegendEskimoBoy Virgin media customer line.
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Lucy87
(@Lucy8720) reported
from
Chester, England
@virginmedia your trains are a joke! Whatis the point of reserving 4 seats as a family and having confirmation of my seat numbers, then when getting on the train it says unreserved and i have rude people refusing to move out of seats so i cannot sit with my family!! Terrible
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Wayne1878
(@nealey66) reported
from
Wrexham, Wales
@virginmedia virgin internet is pathetic, homeworker in household unable to work due the internet issues same as yesterday,
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Jason Shaw
(@RockyPallyEVO) reported
from
Chester, England
@virginmedia Just so you know, I’m still waiting. You don’t appear to take potential ID fraud very seriously at all. Terrible service from @virginmedia I’m not a customer, but after this I’m unlikely to ever be. #IDfraud
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Ian Winter
(@PokerPimp05) reported
from
Wrexham, Wales
@virginmedia I've got my virgin fibre and phone connection being set up on Thursday. I'm currently with Vodafone, do I need to cancel with them before Thursday or can I wait til after I'm set up with you so I'm not without a service.
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Simon Cooke
(@MR51CUK) reported
from
Wrexham, Wales
So @virginmedia say they’ve got no issues in the area but internet doesn’t work and next door have the same problem
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colin forbes
(@Lee_Dsu) reported
from
Chester, England
@virginmedia Better rip the cable out of the wall and find a decent service.
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colin forbes
(@Lee_Dsu) reported
from
Wrexham, Wales
@virginmedia joined a week ago. WiFi is crap. Sent a replacement hub. Still crap. Had several updates sent remotely. Still crap. Just phoned for the 10th time to be told there's an outage and it might be fixed soon. Although no outage shows when I test from here. Losing faith.
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Jason Shaw
(@RockyPallyEVO) reported
from
Chester, England
Really not at all impressed with @virginmedia I’m not a customer, but called them this morning about someone using my identity for one of their accounts. Said they’d put me through, but just been cut off after 41 minutes on hold. Do they take ID fraud seriously?
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Kubes
(@kubes81) reported
from
Wrexham, Wales
@virginmedia what is the issue with virgin fibre in LL12 please and what time will it be fixed?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gurvinder Randhawa
(@Guvi_Singh1) reported
@virginmedia so annoyed tonight the service is down in my area so i have to wait till 12:50am for my internet to come back online? Last week i let it slide that my connection cut off everynight at 12am for 4 consecutive nights but this has completely ruined another evening!!!!
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Suzanne 💙
(@SuziDo) reported
@virginmedia I have been ringing you daily about the mobile signal having disappeared in our home for the last 4 weeks on all 4 devices. Yesterday we discovered the mast half a mile away is surrounded by trees higher than it. Full signal next to it, none just past the trees. 1/2
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SarahellenK
(@sarahellenk1) reported
@virginmedia Can I still cancel the new mobile contract or is it too late? I only took it out because your Virgin Mobile colleagues told me I could keep my ntlworld email account with a sim only mobile deal.
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Ghost💀🇨🇩
(@Sskrr93) reported
@virginmedia absolutely **** ffs how is my calls n internet not even working, pieces of **** swear to God I’m switching kmt
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SarahellenK
(@sarahellenk1) reported
@virginmedia I haven’t been in touch, I crucially asked for the account not to be closed down. Nobody can send me an email on it, emails can’t be sent from it. I can still see emails in it, and hopefully find old inbox emails. But only before June 6th. Please, please don’t delete the inbox.
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becca
(@beccehjane) reported
@virginmedia I just want to notify you that I’m moving address, I’ve used your chatbot 3/4 times now - filling out every detail for the result to be to wait for an agent that never comes? How else can I notify you without having to ring and sit in a queue too
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Khadijah
(@kadz_x) reported
@virginmedia you honestly have the worst wifi in all the lands, what are people paying you for??!!
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james taylor
(@jtwest66) reported
@davemorrissey64 My box is recording BBC1 for god sake, I’m expecting a phone call from my elderly mum saying there’s something wrong with her Virgin Media box. BBC have this problem every year with Wimbledon!
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Ant
(@Ant_F1_Fan) reported
@virginmedia 1/2 I can never get hold of anyone on the phone nowadays, which seems to be the only way to escalate, queues are endless & I even tried the ‘leaving’ option with no success. The chat option has been useless and the actual cause of my complaint ignored.
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David
(@dasp95) reported
@virginmedia There was nothing to be made clear. I made the complaint @ 3pm today & was told I will get a response in 5 business days. So on top of the absolutely poor service, U have also managed to close my unresolved complaint & are now asking ME to make contact to reopen it? Unbelievable