Virgin Media Outage Report in Wrexham, Wales
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The latest reports from users having issues in Wrexham come from postal codes LL13.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wrexham, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wrexham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Wrexham, Wales
The most recent Virgin Media outage reports came from the following cities: Wrexham.
| City | Problem Type | Report Time |
|---|---|---|
 Wrexham |
TV | |
| Wrexham |
Internet | |
| Wrexham |
Internet | |
| Wrexham |
TV | |
| Wrexham |
TV | |
| Wrexham |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wrexham, Wales
Latest outage, problems and issue reports in Wrexham and nearby locations:
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Simon Cooke
(@MR51CUK) reported
from
Wrexham, Wales
So @virginmedia say they’ve got no issues in the area but internet doesn’t work and next door have the same problem
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Clare Harding
(@couldbecalmer) reported
from
Chester, England
@CybillLiberty @virginmedia This is appalling. Come on @virginmedia sort yourselves out and give this woman her wifi back. You ballsed up, you can fix it, no one needs this hassle right now.
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Tom Douthwaite
(@tom_douthwaite) reported
from
Wrexham, Wales
@virginmedia i don’t. any updates? internet is still down.
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colin forbes
(@Lee_Dsu) reported
from
Wrexham, Wales
@virginmedia joined a week ago. WiFi is crap. Sent a replacement hub. Still crap. Had several updates sent remotely. Still crap. Just phoned for the 10th time to be told there's an outage and it might be fixed soon. Although no outage shows when I test from here. Losing faith.
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colin forbes
(@Lee_Dsu) reported
from
Chester, England
@virginmedia Last night. Told they would text me a service link which will keep me up to date. Haven't recieved this text. Said they had no idea when the fault will be repaired.
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Simon Cooke
(@MR51CUK) reported
from
Wrexham, Wales
@virginmedia All tests so no problems but nothing loads on my phone, my google home hub keeps disconnecting, computer doesn’t work and Netflix is always buffering
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Simon Cooke
(@MR51CUK) reported
from
Wrexham, Wales
@virginmedia How about managers giving ‘one ringers’ and claiming to have called me back. Very poor service.
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Lucy
(@lucylou582) reported
from
Chester, England
@virginmedia He’s reported it, and told his manager. Why on earth would you not send someone to fix it
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colin forbes
(@Lee_Dsu) reported
from
Chester, England
@virginmedia Better rip the cable out of the wall and find a decent service.
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Ian Winter
(@PokerPimp05) reported
from
Wrexham, Wales
@virginmedia I've got my virgin fibre and phone connection being set up on Thursday. I'm currently with Vodafone, do I need to cancel with them before Thursday or can I wait til after I'm set up with you so I'm not without a service.
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Jason Shaw
(@RockyPallyEVO) reported
from
Chester, England
@virginmedia Just so you know, I’m still waiting. You don’t appear to take potential ID fraud very seriously at all. Terrible service from @virginmedia I’m not a customer, but after this I’m unlikely to ever be. #IDfraud
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Kubes
(@kubes81) reported
from
Wrexham, Wales
@virginmedia what is the issue with virgin fibre in LL12 please and what time will it be fixed?
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Jason Shaw
(@RockyPallyEVO) reported
from
Chester, England
Really not at all impressed with @virginmedia I’m not a customer, but called them this morning about someone using my identity for one of their accounts. Said they’d put me through, but just been cut off after 41 minutes on hold. Do they take ID fraud seriously?
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Wayne1878
(@nealey66) reported
from
Wrexham, Wales
@virginmedia virgin internet is pathetic, homeworker in household unable to work due the internet issues same as yesterday,
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Lucy
(@lucylou582) reported
from
Chester, England
@virginmedia so you booked an engineer to come and fix the cable, yet the engineer has just arrived and can only look at the job! What an absolute ridiculous way of working. I told you on the phone that wire had been broke, why send someone who can’t complete the job!
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Simon Cooke
(@MR51CUK) reported
from
Wrexham, Wales
Fed up of @virginmedia now. Website says no faults but we’ve been without internet all day so no TV. Phone up and and message says they know about it. Had over a month of issues but no one talks to you!! #avoidliketheplague
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James Selley
(@JamesSelley) reported
from
Wrexham, Wales
@virginmedia Hello, are there internet issue within the Wrexham area? Have rebooted the router but still no luck.
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Tina-Suzanne
(@TinaSuzanne5) reported
from
Wrexham, Wales
@virginmedia can you please explain why my service update upon cancellation of contract has only removed phone line.
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Knighty
(@adamjpknight) reported
from
Chester, England
@LegendEskimoBoy Virgin media customer line.
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Han
(@Hanhan2822) reported
from
Rossett, Wales
Since @virginmedia messed around by mine my @SkyUK internet had gone slow, very slow!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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aiden clark
(@dullthings) reported
@virginmedia The WhatsApp chat is just lie after lie from Virgin, and now they've changed my contract and fobbed me off to customer relations where I'll be waiting until kingdom come for another response/lie. This all came from a house move, with the same package in my old place
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MK
(@ItzM_K) reported
from
Manchester, England
@virginmedia hi you seriously have the worst website, after login most of the time I just see old bills and keep getting bad request error. Are you even aware of that?
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Stephen Hedges-Gale
(@Sloane1701) reported
@O2 as a virgin media customer on gig1 volt tariff I’m shocked that my o2 account hasn’t been upgraded to volt. It’s been over a month now and I was told it would be within 2 weeks
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aiden clark
(@dullthings) reported
@virginmedia I was lied to by another support person who had dispatched a TV box through Yodel (screenshots of WhatsApp chat as proof), which never turned up. The next support person has added an additional TV box to be installed by an engineer in 3 weeks time.
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Fiona
(@LaGazzaLadra) reported
@virginmedia Hi, me again. I'm still getting mails even after following all the advice in this chain. The link to raise a complaint doesn't go anywhere I can complain - only to phone numbers or chat where an account number is required
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Hazera Forth
(@ForthHazera) reported
Never thought I would say this but the @virginmedia mobile customer service Whatsapp feature was actually pretty good.
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Fiona
(@LaGazzaLadra) reported
@virginmedia I was directed to your opt-out pages when raising this initially with another customer service rep back in Jan 2020. I was assured that I would receive no more mails
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Stuart Craig
(@craigieuk) reported
@virginmedia 2/2 cancel the basic broadband contract at home and transfer services back to home. Everything got organised after a looooong wait, and I was to take equipment and self install. Now I've had a message saying installer will be out on 12th. Everything was organised for the 9th.
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Sorceress Ultimessia.
(@Evestradiol) reported
@virginmedia Is it maybe that the general area check hasn't been updated? Or is maybe that the diagnostic for the Hub connection doesn't have the options to really deal with this, so it's not an area problem?
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Lee Daines
(@LeeDaines3) reported
@virginmedia Yes you are quite right, but this was never explained to me when I took out this contract. Having looked closer at the contract it is a bit misleading. As it states 18 months promotional contract, and then in a tiny font £10 off for a year. I am still disappointed.