Virgin Media outages and service status in Wrexham, Wales
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
- Virgin Media generated 0 outage signals in the last 24 hours around Wrexham, including 0 direct reports.
- The most common problems reported in this area mention Internet and TV.
- Internet (67%)
- TV (33%)
The latest reports from users having issues in Wrexham come from postal codes LL13 and LL12 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Wrexham, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wrexham, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 30: Problems at Virgin Media
Virgin Media is having issues since 05:00 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Wrexham, Wales
The most recent Virgin Media outage reports came from the following cities: Chester, and Wrexham.
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Wrexham, Wales
Latest outage, problems and issue reports in Wrexham and nearby locations:
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Layton evans (@Layton53) reported from Wrexham, WalesI think the ll13 area is not working in Wrexham there is a few people that have no internet @virginmedia
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Perry (@perry_shoemark_) reported from Abenbury, WalesFor the sake of your sanity.. avoid @virginmedia like the plague. The worst customer service on the planet. Two months and still no broadband install. Jokers
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Simon Cooke (@MR51CUK) reported from Wrexham, Wales@virginmedia All tests so no problems but nothing loads on my phone, my google home hub keeps disconnecting, computer doesn’t work and Netflix is always buffering
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Martin Spiers (@martinaspiers) reported from Llangollen, Wales@virginmedia All the options seem to revolve around being a customer
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Clare Harding (@couldbecalmer) reported from Chester, England@CybillLiberty @virginmedia This is appalling. Come on @virginmedia sort yourselves out and give this woman her wifi back. You ballsed up, you can fix it, no one needs this hassle right now.
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Lucy (@lucylou582) reported from Chester, England@virginmedia He’s reported it, and told his manager. Why on earth would you not send someone to fix it
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L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉ (@Lyntrick) reported from Chester, England@virginmedia I cannot believe you are putting the price up again and claiming it is ultra reliable when I've had nothing but an unpredictable signal since getting the hub. It's not worth £25 let alone £27.50
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Lucy87 (@Lucy8720) reported from Chester, England@virginmedia your trains are a joke! Whatis the point of reserving 4 seats as a family and having confirmation of my seat numbers, then when getting on the train it says unreserved and i have rude people refusing to move out of seats so i cannot sit with my family!! Terrible
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Ian Winter (@PokerPimp05) reported from Wrexham, Wales@virginmedia I've got my virgin fibre and phone connection being set up on Thursday. I'm currently with Vodafone, do I need to cancel with them before Thursday or can I wait til after I'm set up with you so I'm not without a service.
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Fi (@madfiona33) reported from Wrexham, Wales@virginmedia Amazon fire stick on a 4k projector. Also tried the app on the box with a 4k tv it plays but it's hard to watch.. it skips frames and picture quality is poor. Plays the standard version ok
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Perry (@perry_shoemark_) reported from Abenbury, Wales@virginmedia Have already cancelled my account after going round in circles for months. My first complaint was closed without anyone looking into it. Raised another one which I still haven’t been contacted about. Crazy
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colin forbes (@Lee_Dsu) reported from Wrexham, Wales@virginmedia joined a week ago. WiFi is crap. Sent a replacement hub. Still crap. Had several updates sent remotely. Still crap. Just phoned for the 10th time to be told there's an outage and it might be fixed soon. Although no outage shows when I test from here. Losing faith.
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colin forbes (@Lee_Dsu) reported from Chester, England@virginmedia Better rip the cable out of the wall and find a decent service.
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Carpo (@Carpo_vp) reported from Chester, EnglandAh another day of piss poor service from @virginmedia 0 Internet connection since 6am.... Thanks Branson 😒
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Fi (@madfiona33) reported from Wrexham, Wales@virginmedia why is anything watched on catch up really poor quality
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Layton evans (@Layton53) reported from Wrexham, Wales@virginmedia hi can you help can’t log in to virgin tv go app keeps saying failed was working this morning
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Kubes (@kubes81) reported from Wrexham, Wales@virginmedia what is the issue with virgin fibre in LL12 please and what time will it be fixed?
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Jason Shaw (@RockyPallyEVO) reported from Chester, England@virginmedia Just so you know, I’m still waiting. You don’t appear to take potential ID fraud very seriously at all. Terrible service from @virginmedia I’m not a customer, but after this I’m unlikely to ever be. #IDfraud
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ady maddocks (@madds74) reported from Wrexham, Wales@virginmedia @sky terrible service today from virgin .40 mins to speak to someone .looking to upgrade to vip package no decent offers for loyal customers off to see what Sky can offer then #rewardloyalty#poorcustomerservice#
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ana Atkinson (@Ana1Atkinson) reported@virginmedia @virginmedia my tv, broadband & phone is down again. Just missed the final of BGT which I spent months watching only to miss the final results. I can’t lodge the problem online as it won’t allow me. Judging by all the comments online, seems Virgin have serious problems
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GB Food Finder (@britfoodfinder) reported@virginmedia I have message you @virginmedia Looked at the amount of posts to you on this exact issue, it is obviously an ongoing for many of your customers. Please resolve for all? I am regretting now signing up for another 24 months contract. O2 was always seamless
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WimpingEgo (@WimpingEgo) reported@virginmedia You say you have identified the problem & an engineer is on their way, but shocking nothing has been fixed it fixed date went from the 18th to 20th to 26 to the 21th then to 26th to 29th and now its the 5th. I'm paying for 1 Gig and get 40mb.
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David Gerrish (@DavidGerrish) reportedMisleading email @virginmedia saying I can watch Champions League Final for free. Seems I can’t. Now my son is in tears and he thinks I’m a terrible Dad.
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Humans Being Clever (@HBG_CLEVER) reported@virginmedia I’ve now been told SEVEN times that an incorrect final bill charge would be removed, yet it’s still showing and I’m still chasing. Account no. 223578504. Please issue a corrected final bill and confirm no collections/credit impact, or I’ll contact the ombudsman
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Ana Atkinson (@Ana1Atkinson) reported@virginmedia These problems have been on & off since Thursday. Will we get compensated & will Virgin issue a statement to their customers to let us know what is going on? It seems like you have serious problems & just keep saying it will be fixed in 24 hrs. I have no landline, tv or internet
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Clare Mackenzie (@SillymumClare) reported@markrmifsud @virginmedia Please provide details of the actual issue @virginmedia as it is clearly serious. Estimated fix in my area is now June 1st. That would be 5 days without broadband. Please don't reply from a script. Honesty and accountability are required for disruption on this level. Thank you.
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✊️Tom✊️ (@SchecTom) reported@virginmedia had no Internet or TV since around 9pm last night. You guys fancy trying to actually fix it or?????
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Jeannie (@jeanniecorby) reported@virginmedia hey team, any idea when the issues in EX3 / Exeter area will be fixed? Currently have an outage 😭
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haggard girl 🏳️⚧️ (@fffoceania) reportedVirgin media is so bad it took me turning my phone wifi off and on again 3 times and resetting soundcloud twice just to put on a song