Virgin Media outages and service status in Wrexham, Wales

Problems in the last 24 hours in Wrexham, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wrexham, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Wrexham, Wales

The most recent Virgin Media outage reports came from the following cities: Chester, and Wrexham.

City	Problem Type	Report Time
Chester	Internet	2 days ago
Wrexham	Internet	8 days ago
Wrexham	Internet	8 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Wrexham, Wales

Latest outage, problems and issue reports in Wrexham and nearby locations:

• 
  Lucy (@lucylou582) reported 4 minutes ago from Chester, England

  @virginmedia so you booked an engineer to come and fix the cable, yet the engineer has just arrived and can only look at the job! What an absolute ridiculous way of working. I told you on the phone that wire had been broke, why send someone who can’t complete the job!

• 
  Simon Cooke (@MR51CUK) reported 9 minutes ago from Wrexham, Wales

  So @virginmedia say they’ve got no issues in the area but internet doesn’t work and next door have the same problem

• 
  James Selley (@JamesSelley) reported 10 minutes ago from Wrexham, Wales

  @virginmedia Hello, are there internet issue within the Wrexham area? Have rebooted the router but still no luck.

• 
  colin forbes (@Lee_Dsu) reported 17 minutes ago from Wrexham, Wales

  @virginmedia joined a week ago. WiFi is crap. Sent a replacement hub. Still crap. Had several updates sent remotely. Still crap. Just phoned for the 10th time to be told there's an outage and it might be fixed soon. Although no outage shows when I test from here. Losing faith.

• 
  Martin Spiers (@martinaspiers) reported 21 minutes ago from Llangollen, Wales

  @virginmedia All the options seem to revolve around being a customer

• 
  Ian Winter (@PokerPimp05) reported 21 minutes ago from Wrexham, Wales

  @virginmedia I've got my virgin fibre and phone connection being set up on Thursday. I'm currently with Vodafone, do I need to cancel with them before Thursday or can I wait til after I'm set up with you so I'm not without a service.

• 
  Kubes (@kubes81) reported 22 minutes ago from Wrexham, Wales

  @virginmedia what is the issue with virgin fibre in LL12 please and what time will it be fixed?

• 
  Wayne1878 (@nealey66) reported 25 minutes ago from Wrexham, Wales

  @virginmedia virgin internet is pathetic, homeworker in household unable to work due the internet issues same as yesterday,

• 
  Layton evans (@Layton53) reported 28 minutes ago from Wrexham, Wales

  @virginmedia hi can you help can’t log in to virgin tv go app keeps saying failed was working this morning

• 
  Tom Jones (@tomjoneschester) reported 28 minutes ago from Saltney, Wales

  @NadineDorries @virginmedia @O2 You really do thrive on misleading the British public, don't you? What an awful Cabinet we have governing us...

• 
  Layton evans (@LaytonYNWA) reported 31 minutes ago from Wrexham, Wales

  @virginmedia hi I think this is a known problem in the virgin WiFi box my WiFi light keeps flashing green I have hold down the wps button and the problem will temporarily fix but the problem will return softly after

• 
  Martin Spiers (@martinaspiers) reported 32 minutes ago from Llangollen, Wales

  @virginmedia I think I've broken your bot

• 
  L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉ (@Lyntrick) reported 34 minutes ago from Chester, England

  @virginmedia I cannot believe you are putting the price up again and claiming it is ultra reliable when I've had nothing but an unpredictable signal since getting the hub. It's not worth £25 let alone £27.50

• 
  Layton evans (@LaytonYNWA) reported 36 minutes ago from Wrexham, Wales

  @virginmedia Hi me and my girlfriend can’t buy movies on the virgin store coming up with a H0 error can you help please

• 
  iain smith (@smog1924) reported 38 minutes ago from Wrexham, Wales

  @virginmedia @RicherVapours Called virgin 3 times for pac code and every time they cut off the call , Absolutely shocking service

• 
  Jason Shaw (@RockyPallyEVO) reported 40 minutes ago from Chester, England

  Really not at all impressed with @virginmedia I’m not a customer, but called them this morning about someone using my identity for one of their accounts. Said they’d put me through, but just been cut off after 41 minutes on hold. Do they take ID fraud seriously?

• 
  Tina-Suzanne (@TinaSuzanne5) reported 55 minutes ago from Wrexham, Wales

  @virginmedia can you please explain why my service update upon cancellation of contract has only removed phone line.

• 
  Lucy (@lucylou582) reported 56 minutes ago from Chester, England

  @virginmedia He’s reported it, and told his manager. Why on earth would you not send someone to fix it

• 
  Tom Douthwaite (@tom_douthwaite) reported 57 minutes ago from Wrexham, Wales

  @virginmedia i don’t. any updates? internet is still down.

• 
  Fi (@madfiona33) reported 60 minutes ago from Wrexham, Wales

  @virginmedia why is anything watched on catch up really poor quality

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  (((Tim from Radio Clash))) 🌈 🏳️‍🌈💛🤍💜🖤 (@radioclashblog) reported 4 minutes ago

  Sadly we are still last mile copper here, no Community/Open Reach fibre yet but we do have Virgin Media (old cable)... Yes I know...but I suspect support will be as **** like nearly all of them now....if Plusnet wasn't dropping phones and Zen wasn't hyper expensive I'd use them.

• 
  786 (@TS7319) reported 5 minutes ago

  @Benleo @virginmedia Virgin Media couldnt fix my internet broadband after 3 engineer visit and they broke my wardrobe and i switched to EE which is better

• 
  Jen 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧🇮🇱🍷 (@mrsjen2023) reported 9 minutes ago

  @virginmedia Hello My remote doesn't work with my new 360 box please advise?

• 
  Ollyp3 (@ollyp3) reported 11 minutes ago

  @Benleo @virginmedia Wait - you have to stay on a contract or cancel. Why can't they just cancel what you were sold, give you the compensation (which they are legally required to on Ofcom auto compensation anyway for lost connectivity) and fix your service urgently. I cannot believe you are being held to a missed contract without the perks of said contract! Apalling

• 
  Elite Akash (en elite class) (@AkashElite1) reported 14 minutes ago

  @virginmedia @fernrix I once had virgin broadband and thank god I didn’t renew my contract. Your customer service is pathetic !

• 
  Dave (@DaveWW1877) reported 17 minutes ago

  @virginmedia The biggest joke of a company when it comes to Customer Service, absolutely disgraceful the way the treat customers Had a complaint on going since the 30th March and they still can’t get it right to resolve even after speaking with a Senior Complaints Manager. 😡

• 
  Stephen Hampson (@StephenHampson) reported 19 minutes ago

  @mark_wootten @virginmedia are just as bad for things like that

• 
  Danielius Beliauskas (@DBeliauska40488) reported 21 minutes ago

  @Benleo @virginmedia Ive also had horrible customer experiences with Virgin. Clue is in the name - havent done it properly before and bad at it

• 
  Reform UK - Lincoln Branch (@ReformUKLincoln) reported 25 minutes ago

  @Benleo Just look at @Trustpilot reviews. Almost impossible to cancel an @virginmedia contract. Sent all evidence to Ombudsman, got written apology and £150.

• 
  Ryan Stringer (@RyanStringer72) reported 25 minutes ago

  @IamCarrieagain @virginmedia Cancel them. Go elsewhere. You shouldn't be paying for something your not getting. They are bullies. I don't understand why people pay for these services.