Virgin Media Outage Report in Wrexham, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wrexham, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wrexham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Wrexham, Wales
The most recent Virgin Media outage reports came from the following cities: Wrexham.
| City | Problem Type | Report Time |
|---|---|---|
 Wrexham |
TV | |
| Wrexham |
Internet | |
| Wrexham |
Internet | |
| Wrexham |
TV | |
| Wrexham |
TV | |
| Wrexham |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wrexham, Wales
Latest outage, problems and issue reports in Wrexham and nearby locations:
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Han
(@Hanhan2822) reported
from
Rossett, Wales
Since @virginmedia messed around by mine my @SkyUK internet had gone slow, very slow!
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Simon Cooke
(@MR51CUK) reported
from
Wrexham, Wales
@virginmedia All tests so no problems but nothing loads on my phone, my google home hub keeps disconnecting, computer doesn’t work and Netflix is always buffering
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Ian Winter
(@PokerPimp05) reported
from
Wrexham, Wales
@virginmedia I've got my virgin fibre and phone connection being set up on Thursday. I'm currently with Vodafone, do I need to cancel with them before Thursday or can I wait til after I'm set up with you so I'm not without a service.
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Simon Cooke
(@MR51CUK) reported
from
Wrexham, Wales
@virginmedia How about managers giving ‘one ringers’ and claiming to have called me back. Very poor service.
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Simon Cooke
(@MR51CUK) reported
from
Wrexham, Wales
Fed up of @virginmedia now. Website says no faults but we’ve been without internet all day so no TV. Phone up and and message says they know about it. Had over a month of issues but no one talks to you!! #avoidliketheplague
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colin forbes
(@Lee_Dsu) reported
from
Chester, England
@virginmedia Last night. Told they would text me a service link which will keep me up to date. Haven't recieved this text. Said they had no idea when the fault will be repaired.
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James Selley
(@JamesSelley) reported
from
Wrexham, Wales
@virginmedia Hello, are there internet issue within the Wrexham area? Have rebooted the router but still no luck.
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Martin Spiers
(@martinaspiers) reported
from
Llangollen, Wales
@virginmedia All the options seem to revolve around being a customer
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Martin Spiers
(@martinaspiers) reported
from
Llangollen, Wales
@virginmedia I think I've broken your bot
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Jason Shaw
(@RockyPallyEVO) reported
from
Chester, England
@virginmedia Just so you know, I’m still waiting. You don’t appear to take potential ID fraud very seriously at all. Terrible service from @virginmedia I’m not a customer, but after this I’m unlikely to ever be. #IDfraud
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Kubes
(@kubes81) reported
from
Wrexham, Wales
@virginmedia what is the issue with virgin fibre in LL12 please and what time will it be fixed?
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colin forbes
(@Lee_Dsu) reported
from
Wrexham, Wales
@virginmedia joined a week ago. WiFi is crap. Sent a replacement hub. Still crap. Had several updates sent remotely. Still crap. Just phoned for the 10th time to be told there's an outage and it might be fixed soon. Although no outage shows when I test from here. Losing faith.
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Simon Cooke
(@MR51CUK) reported
from
Wrexham, Wales
So @virginmedia say they’ve got no issues in the area but internet doesn’t work and next door have the same problem
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Tom Douthwaite
(@tom_douthwaite) reported
from
Wrexham, Wales
@virginmedia i don’t. any updates? internet is still down.
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Tina-Suzanne
(@TinaSuzanne5) reported
from
Wrexham, Wales
@virginmedia can you please explain why my service update upon cancellation of contract has only removed phone line.
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colin forbes
(@Lee_Dsu) reported
from
Chester, England
@virginmedia Better rip the cable out of the wall and find a decent service.
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Lucy
(@lucylou582) reported
from
Chester, England
@virginmedia He’s reported it, and told his manager. Why on earth would you not send someone to fix it
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Tom Jones
(@tomjoneschester) reported
from
Saltney, Wales
@NadineDorries @virginmedia @O2 You really do thrive on misleading the British public, don't you? What an awful Cabinet we have governing us...
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Jason Shaw
(@RockyPallyEVO) reported
from
Chester, England
Really not at all impressed with @virginmedia I’m not a customer, but called them this morning about someone using my identity for one of their accounts. Said they’d put me through, but just been cut off after 41 minutes on hold. Do they take ID fraud seriously?
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Lucy
(@lucylou582) reported
from
Chester, England
@virginmedia so you booked an engineer to come and fix the cable, yet the engineer has just arrived and can only look at the job! What an absolute ridiculous way of working. I told you on the phone that wire had been broke, why send someone who can’t complete the job!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ed Wood
(@edwooduk) reported
@virginmedia Please confirm you won’t offer chat -despite this being helpful previously- and have 100% handed over to Forum for resolution.
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Daniel Rushton
(@DanRushton) reported
@Virgin @virginmedia @O2 virgin, you have provided the worst customer experience and journey I've ever seen. Signed up, month later you decide my home is unserviceable and cancel without notifying me, following 4 visits. You've not however notified O2 so I've been charged.
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Paula
(@Paula_ODonnell) reported
@virginmedia Again I get that. Won’t that incur a huge charge as what I asked? An early exit fee for something I can’t control and I want to remain a customer will that be waived or no?
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Ed Wood
(@edwooduk) reported
@virginmedia OK - If I don't get some stubstantive progress today I'm going to buy a 4G/Wifi hot-spot plus 1 months service and charge it to VM.
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Alex
(@ae_leech) reported
@virginmedia They’ve told me they cannot do this. I’d really just like to cancel my entire virgin contract now, it’s not delivering what was promised and I’ve wasted a whole morning. I will DM my account details for you to process.
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CaptSharkeyFish
(@sharkey_paul) reported
@Smogonthetees @virginmedia I had the exact same issue and left and gone with BT. The poor Wi-Fi wound everyone in the house up but my hours of being on the phone to unhelpful staff boiled my piss. I’m still waiting on a callback now regarding my final bill. A week later!! Really bad customer service
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Shaun
(@shaun26black) reported
@SkyMediaUK absolutely lovely customer service from joe then, helped me massively and full of information @virginmedia still waiting for my call? You should take notice of how good sky’s customer service team are! Looks like I’ll be leaving and going to them
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Philippa Althaus
(@PhilippaHSmith) reported
Appalled by @virginmedia lack of customer care.Paying for a service that is not fit for purpose #daylightrobbery
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sgoldswo
(@sgoldswo) reported
@ThreeUKSupport Thanks, in this case the old Virgin Media Wifi SSID is active on the Elizabeth line platforms, but the “Three_Wifi” SSID is absent, even though the equivalent EE SSID appears. What say you @virginmedia ? Is there a problem with three Wi-Fi access on the Elizabeth line?
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Ben Smith
(@ben_smithynffc) reported
@virginmedia No problem atleast i get a reply this time I've also replied