Virgin Media Outage Report in Wrexham, Wales
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The latest reports from users having issues in Wrexham come from postal codes LL13 and LL11 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Wrexham, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wrexham, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Wrexham, Wales
The most recent Virgin Media outage reports came from the following cities: Wrexham, and Chester.
| City | Problem Type | Report Time |
|---|---|---|
 Wrexham
|
Internet | 17 days ago |
|
Wrexham
|
Internet | 17 days ago |
|
Chester
|
Internet | 19 days ago |
|
Chester
|
Internet | 20 days ago |
|
Wrexham
|
Internet | 4 months ago |
|
Wrexham
|
TV | 5 months ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wrexham, Wales
Latest outage, problems and issue reports in Wrexham and nearby locations:
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James Selley (@JamesSelley) reported from Wrexham, Wales@virginmedia Hello, are there internet issue within the Wrexham area? Have rebooted the router but still no luck.
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Simon Cooke (@MR51CUK) reported from Wrexham, WalesSo @virginmedia say they’ve got no issues in the area but internet doesn’t work and next door have the same problem
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Kubes (@kubes81) reported from Wrexham, Wales@virginmedia what is the issue with virgin fibre in LL12 please and what time will it be fixed?
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Martin Spiers (@martinaspiers) reported from Llangollen, Wales@virginmedia All the options seem to revolve around being a customer
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Tom Jones (@tomjoneschester) reported from Saltney, Wales@NadineDorries @virginmedia @O2 You really do thrive on misleading the British public, don't you? What an awful Cabinet we have governing us...
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Tina-Suzanne (@TinaSuzanne5) reported from Wrexham, Wales@virginmedia can you please explain why my service update upon cancellation of contract has only removed phone line.
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Simon Cooke (@MR51CUK) reported from Wrexham, Wales@virginmedia All tests so no problems but nothing loads on my phone, my google home hub keeps disconnecting, computer doesn’t work and Netflix is always buffering
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Perry (@perry_shoemark_) reported from Abenbury, Wales@virginmedia Have already cancelled my account after going round in circles for months. My first complaint was closed without anyone looking into it. Raised another one which I still haven’t been contacted about. Crazy
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colin forbes (@Lee_Dsu) reported from Chester, England@virginmedia Last night. Told they would text me a service link which will keep me up to date. Haven't recieved this text. Said they had no idea when the fault will be repaired.
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Lucy (@lucylou582) reported from Chester, England@virginmedia He’s reported it, and told his manager. Why on earth would you not send someone to fix it
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Tom Douthwaite (@tom_douthwaite) reported from Wrexham, Wales@virginmedia i don’t. any updates? internet is still down.
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Jason Shaw (@RockyPallyEVO) reported from Chester, England@virginmedia Just so you know, I’m still waiting. You don’t appear to take potential ID fraud very seriously at all. Terrible service from @virginmedia I’m not a customer, but after this I’m unlikely to ever be. #IDfraud
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colin forbes (@Lee_Dsu) reported from Wrexham, Wales@virginmedia joined a week ago. WiFi is crap. Sent a replacement hub. Still crap. Had several updates sent remotely. Still crap. Just phoned for the 10th time to be told there's an outage and it might be fixed soon. Although no outage shows when I test from here. Losing faith.
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Martin Spiers (@martinaspiers) reported from Llangollen, Wales@virginmedia I think I've broken your bot
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colin forbes (@Lee_Dsu) reported from Chester, England@virginmedia Better rip the cable out of the wall and find a decent service.
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Lucy (@lucylou582) reported from Chester, England@virginmedia so you booked an engineer to come and fix the cable, yet the engineer has just arrived and can only look at the job! What an absolute ridiculous way of working. I told you on the phone that wire had been broke, why send someone who can’t complete the job!
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Perry (@perry_shoemark_) reported from Abenbury, WalesFor the sake of your sanity.. avoid @virginmedia like the plague. The worst customer service on the planet. Two months and still no broadband install. Jokers
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Simon Cooke (@MR51CUK) reported from Wrexham, Wales@virginmedia How about managers giving ‘one ringers’ and claiming to have called me back. Very poor service.
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Simon Cooke (@MR51CUK) reported from Wrexham, WalesFed up of @virginmedia now. Website says no faults but we’ve been without internet all day so no TV. Phone up and and message says they know about it. Had over a month of issues but no one talks to you!! #avoidliketheplague
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Jason Shaw (@RockyPallyEVO) reported from Chester, EnglandReally not at all impressed with @virginmedia I’m not a customer, but called them this morning about someone using my identity for one of their accounts. Said they’d put me through, but just been cut off after 41 minutes on hold. Do they take ID fraud seriously?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Matthew Brault (@MattyBrault) reported@virginmedia I don't expect a fault free service but I expect that when there is a fault, we aren't left without Internet for an entire week.
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phillikescustoms (@phillikescustom) reported@virginmedia is it possible to get a new reuter as my current one is around 10 year old. Tried your help line 1st guy was meant to call us back and never bothered . Weve recently upgraded to 500mb yet are averaging 285 to 310 dowload and just 4.8 upload would new reuter help ?
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bruno legros (@frenchguyinuk) reported@virginmedia I don't have a clue. But like I said before I will not spoe with someone that out fromt the UK expecially when I hear a woman shooting in a customer in the back when I call early
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MetPlod 👮♀️ (@CityCopMPS) reported@virginmedia I can send text/phone calls, its the data that’s not working
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Leisha O'Brien (@LeishaOBrien10) reported@virginmedia I'd like to make a complaint about your appalling customer service please.
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Matthew Perren (@barcodezebrrr) reported@virginmedia Nope! It’s gone down again. Come on! Sort it out!
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Sinokey (@Sinokey2) reported@virginmedia I just want to speak to someone and not a ****** bot, this is absolutely ridiculous. You want to take my money but won’t even send me a welcome email to set up my account? I need help and none of your solutions are even coming close to a resolution.
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Vesper After Dark 🏳️⚧️ | Chaotic Arc (@VesperCorey) reported@virginmedia why is is so hard to find out how to replace a broken broadband hub??? My cats a d*ck and pulled out and snapped off the little screw bit that connects the house to the WiFi so now we need a new box! And I can't figure out for the life of me how!!!
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Grrooves 💚 (@grrooves) reported@Dave0ufc Network. Certainly in Plymouth and every place I've been outside its been shocking. My son has a free @virginmedia unlimited Sim card (which uses O2) and even that is rubbish. So much so, we've considered switching him to another network. And that's a free one!!!
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Duncan P⭐️⭐️ (@duncanpemberton) reported@virginmedia is there a problem with the app. Downloaded and it won’t accept my password & refuses to allow you to change password