Virgin Media outages and service status in Wrexham, Wales
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Wrexham, including 0 direct reports.
- The most common problems reported in this area mention Internet.
- The most recent signal from this area was received May 5, 11:52 PM GMT+1.
- Internet (100%)
The latest reports from users having issues in Wrexham come from postal codes LL13 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Wrexham, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wrexham, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 9: Problems at Virgin Media
Virgin Media is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Wrexham, Wales
The most recent Virgin Media outage reports came from the following cities: Wrexham, and Chester.
| City | Problem Type | Report Time |
|---|---|---|
 Wrexham
|
Internet | 4 days ago |
Community Discussion
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Virgin Media Issues Reports Near Wrexham, Wales
Latest outage, problems and issue reports in Wrexham and nearby locations:
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ady maddocks (@madds74) reported from Wrexham, Wales@virginmedia @sky terrible service today from virgin .40 mins to speak to someone .looking to upgrade to vip package no decent offers for loyal customers off to see what Sky can offer then #rewardloyalty#poorcustomerservice#
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DRood 🏳️🌈🎗 (@DoctorRood) reported from Chester, England@virginmedia I never expected any engineer, because I'm aware it's an outage that affects a lot of people. But your CS responses could be a lot better.
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Rob (@Rigobluenose) reported from Littleton, England@virginmedia What price customer loyalty...Eh £276 more than everyone else please Sir
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Layton evans (@Layton53) reported from Wrexham, Wales@virginmedia hi can you help can’t log in to virgin tv go app keeps saying failed was working this morning
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Kubes (@kubes81) reported from Wrexham, Wales@virginmedia what is the issue with virgin fibre in LL12 please and what time will it be fixed?
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ady maddocks (@madds74) reported from Wrexham, Wales@virginmedia I currently pay £29 , that is rising to £51 my father pays £67.50 for the vip package as a new customer. I was offered over 120 pound for the same package plus insrallation charges so much for loyalty for someone looking to extend contract
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ikkivllattun (@bikbee) reported from Chester, EnglandNo Wi-Fi internet in my area @virginmedia man down apparently 🙄@O2 signal **** … not sure what they’re excuse is 🤔😳….So I’m roaming round with my phone in the air hoping to get lucky 🍀 😳😩
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Tom Jones (@tomjoneschester) reported from Saltney, Wales@NadineDorries @virginmedia @O2 You really do thrive on misleading the British public, don't you? What an awful Cabinet we have governing us...
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Tina-Suzanne (@TinaSuzanne5) reported from Wrexham, Wales@virginmedia can you please explain why my service update upon cancellation of contract has only removed phone line.
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Lucy (@lucylou582) reported from Chester, England@virginmedia so you booked an engineer to come and fix the cable, yet the engineer has just arrived and can only look at the job! What an absolute ridiculous way of working. I told you on the phone that wire had been broke, why send someone who can’t complete the job!
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colin forbes (@Lee_Dsu) reported from Chester, England@virginmedia Better rip the cable out of the wall and find a decent service.
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Fi (@madfiona33) reported from Wrexham, Wales@virginmedia why is anything watched on catch up really poor quality
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Clare Harding (@couldbecalmer) reported from Chester, England@CybillLiberty @virginmedia This is appalling. Come on @virginmedia sort yourselves out and give this woman her wifi back. You ballsed up, you can fix it, no one needs this hassle right now.
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Lucy (@lucylou582) reported from Chester, England@virginmedia He’s reported it, and told his manager. Why on earth would you not send someone to fix it
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Perry (@perry_shoemark_) reported from Abenbury, WalesFor the sake of your sanity.. avoid @virginmedia like the plague. The worst customer service on the planet. Two months and still no broadband install. Jokers
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iain smith (@smog1924) reported from Wrexham, Wales@virginmedia @RicherVapours Called virgin 3 times for pac code and every time they cut off the call , Absolutely shocking service
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Jason Shaw (@RockyPallyEVO) reported from Chester, EnglandReally not at all impressed with @virginmedia I’m not a customer, but called them this morning about someone using my identity for one of their accounts. Said they’d put me through, but just been cut off after 41 minutes on hold. Do they take ID fraud seriously?
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Layton evans (@Layton53) reported from Wrexham, WalesI think the ll13 area is not working in Wrexham there is a few people that have no internet @virginmedia
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Simon Cooke (@MR51CUK) reported from Wrexham, Wales@virginmedia All tests so no problems but nothing loads on my phone, my google home hub keeps disconnecting, computer doesn’t work and Netflix is always buffering
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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CaperZz (@zZrepaC) reportedWhat ******** is going on with virgin media! Cant ring, cant chat on webchat, cant speak via whatsapp, cant acess the app, paid my bill ages ago an still the services are not back on! An not 1 ******* thing on socials about a issue @virginmedia
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sam ☄️🔥🏳️🌈 (@cleantethemiser) reported@virginmedia Been trying all day to get through to someone and now your chatbot has gone down.
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Steph Hamstar (@HamstarSteph) reported@virginmedia Here we are again i pay my bill and 5 days later the internets off again service providers i pay you for a service that i get part time yet your adverts dont say are service is intermittent
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John Cameron (@bhoyjohn1888) reportedDear Lord. Virgin media. Crap. No one answers the phone.
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Hadley Gamble (@_HadleyGamble) reported15 mins on hold with @virginmedia I have yet to speak with an actual person after receiving a call last week from someone so heavily accented I couldn’t understand them. Repeatedly I asked for an email with the information they were trying to communicate and was refused. Help.
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Steve McKenna 🇮🇪🇬🇧🐕💚 (@SteveMcKenna2) reported@virginmedia 2 hours and counting Is anyone at the end of your customer service phone line?
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Dgjbear (@Dgjbear1) reported@virginmedia How do I direct message you? Gave up 90 mins on call waiting this morning to speak to your god awful customer service. Trying again now. 17 mins and counting Zoe!
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Steven (@Steven12109) reported@virginmedia ....and as for your AI.... Who created that - it's nearly as bad as that repulsive Epstein Island like, owner of yours !
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RogerSmithUpInThisBitch (@JustAnAlienOk) reported@virginmedia Estimated fix time 13th May is ridiculous. What’s the point of spending that much money if it always stops working every month?
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Samina Masood (@Samina_masood3) reported@virginmedia This is the number that we have been calling since 02/5/26 which is a call centre in Pune India. And they are telling me that even with complete loss of service a technician can’t fix it until 12/05/26 we regret moving to Virgin Media!