Virgin Media outages and service status in Wrexham, Wales
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Wrexham come from postal codes LL13 and LL11 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Wrexham, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wrexham, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 8: Problems at Virgin Media
Virgin Media is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (55%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Wrexham, Wales
The most recent Virgin Media outage reports came from the following cities: Wrexham, and Chester.
| City | Problem Type | Report Time |
|---|---|---|
 Wrexham
|
Internet | 19 days ago |
|
Wrexham
|
Internet | 19 days ago |
|
Chester
|
Internet | 21 days ago |
|
Chester
|
Internet | 22 days ago |
|
Wrexham
|
Internet | 4 months ago |
|
Wrexham
|
TV | 5 months ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wrexham, Wales
Latest outage, problems and issue reports in Wrexham and nearby locations:
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Layton evans (@LaytonYNWA) reported from Wrexham, Wales@virginmedia Hi me and my girlfriend can’t buy movies on the virgin store coming up with a H0 error can you help please
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Layton evans (@LaytonYNWA) reported from Wrexham, Wales@virginmedia your customer service is shocking we won’t be renewing again @sky we are coming with you have you got any deals
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Simon Cooke (@MR51CUK) reported from Wrexham, WalesSo @virginmedia say they’ve got no issues in the area but internet doesn’t work and next door have the same problem
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Jason Shaw (@RockyPallyEVO) reported from Chester, EnglandReally not at all impressed with @virginmedia I’m not a customer, but called them this morning about someone using my identity for one of their accounts. Said they’d put me through, but just been cut off after 41 minutes on hold. Do they take ID fraud seriously?
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Jason Shaw (@RockyPallyEVO) reported from Chester, England@virginmedia Just so you know, I’m still waiting. You don’t appear to take potential ID fraud very seriously at all. Terrible service from @virginmedia I’m not a customer, but after this I’m unlikely to ever be. #IDfraud
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Fi (@madfiona33) reported from Wrexham, Wales@virginmedia why is anything watched on catch up really poor quality
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Clare Harding (@couldbecalmer) reported from Chester, England@CybillLiberty @virginmedia This is appalling. Come on @virginmedia sort yourselves out and give this woman her wifi back. You ballsed up, you can fix it, no one needs this hassle right now.
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Ian Winter (@PokerPimp05) reported from Wrexham, Wales@virginmedia I've got my virgin fibre and phone connection being set up on Thursday. I'm currently with Vodafone, do I need to cancel with them before Thursday or can I wait til after I'm set up with you so I'm not without a service.
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Tina-Suzanne (@TinaSuzanne5) reported from Wrexham, Wales@virginmedia can you please explain why my service update upon cancellation of contract has only removed phone line.
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Wayne1878 (@nealey66) reported from Wrexham, Wales@virginmedia virgin internet is pathetic, homeworker in household unable to work due the internet issues same as yesterday,
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ady maddocks (@madds74) reported from Wrexham, Wales@virginmedia I currently pay £29 , that is rising to £51 my father pays £67.50 for the vip package as a new customer. I was offered over 120 pound for the same package plus insrallation charges so much for loyalty for someone looking to extend contract
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Han (@Hanhan2822) reported from Rossett, WalesSince @virginmedia messed around by mine my @SkyUK internet had gone slow, very slow!
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Simon Cooke (@MR51CUK) reported from Wrexham, Wales@virginmedia All tests so no problems but nothing loads on my phone, my google home hub keeps disconnecting, computer doesn’t work and Netflix is always buffering
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ady maddocks (@madds74) reported from Wrexham, Wales@virginmedia @sky terrible service today from virgin .40 mins to speak to someone .looking to upgrade to vip package no decent offers for loyal customers off to see what Sky can offer then #rewardloyalty#poorcustomerservice#
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Fi (@madfiona33) reported from Wrexham, Wales@virginmedia Amazon fire stick on a 4k projector. Also tried the app on the box with a 4k tv it plays but it's hard to watch.. it skips frames and picture quality is poor. Plays the standard version ok
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Rob (@Rigobluenose) reported from Littleton, England@virginmedia What price customer loyalty...Eh £276 more than everyone else please Sir
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Layton evans (@LaytonYNWA) reported from Wrexham, Wales@virginmedia I can’t get manifest on demand i can see lot of other people are having the same issue
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Lucy87 (@Lucy8720) reported from Chester, England@virginmedia your trains are a joke! Whatis the point of reserving 4 seats as a family and having confirmation of my seat numbers, then when getting on the train it says unreserved and i have rude people refusing to move out of seats so i cannot sit with my family!! Terrible
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L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉ (@Lyntrick) reported from Chester, England@virginmedia I cannot believe you are putting the price up again and claiming it is ultra reliable when I've had nothing but an unpredictable signal since getting the hub. It's not worth £25 let alone £27.50
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Steve Ives (@SteveDPIves) reported@virginmedia It’s just poor wi-fi from your hub (plus the period a few weeks ago where the signal to the house was not getting above 40Mbps). I already have 2 pods which made it a bit better but not much.
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Leanne Miller (@LeaHollingworth) reported@Andy_Sherwood1 @virginmedia I had a complaints resolution email today.. and I quote “these outages happen due to new connections taking place”. As you know, VM is relatively new to S40 area,, if that’s the case every time someone joins then I’m off
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Anthony Johnson (@Tonyhornet65) reported@virginmedia I have a feeling of deja vu! Why will this call to the same number when the person I spoke to also had access to my account be anything other than a waste of my time? Has anybody actually looked at how this same problem was solved a year ago and then applied that solution?
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Sunil Mistry (@SunilMistry32) reported@virginmedia thank you, test all ok but said could not do the extra check. As mentioned this issue is an intermittent issue and happens sporadically. Like now stopped saying no internet connection 3 times whilst daughter watching disney plus.
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Gary Martin (@Martingary73) reported@virginmedia I only have mobile internet. I don't own a PC, plus I can't web chat due to NO INTERNET working. You can call me on my mobile by all means. I have since raised a complaint but it says up to 10 days which isn't good enough tbh.
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Gary Martin (@Martingary73) reported@virginmedia No open complaint. I know open complaints can be time consuming so opted for social media for a quicker response. As Xmas without ANY tv is disastrous.
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Alchik (@Alchik15) reported@virginmedia That's what I was given. I questioned it with your online chat service and was told that the package woule be delivered if I dropped it off at a collection point.
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Shaun (@ShaunC_P) reported@virginmedia Great, so I have to pay to be on hold, on my mobile because of Virgin Media's poor service? Thanks for your help.........
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Anthony Johnson (@Tonyhornet65) reported@virginmedia You misunderstand. It wasn’t a problem I had, it was other Virgin customers. I gave the fault reference that was posted online so this could be looked at. Anyway, the guy I spoke to yesterday had access to my account.
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Terry Cooke (@tezcooke) reported@virginmedia That my hub was in modem mode (which we did on purpose after Virgin Engineer advised us to buy as ASUS router as the Hub3 is **** and doesn’t reach all the rooms). Problem was actually internet into hub and is now fixed.