Virgin Media

Virgin Media Outage Report in Wrexham, Wales

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The latest reports from users having issues in Wrexham come from postal codes LL13.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wrexham, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wrexham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Wrexham, Wales 12/10/2025 02:45

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Wrexham, Wales

The most recent Virgin Media outage reports came from the following cities: Wrexham.

Loading map, please wait...
City Problem Type Report Time
United KingdomWrexham TV
United KingdomWrexham Internet
United KingdomWrexham Internet
United KingdomWrexham TV
United KingdomWrexham TV
United KingdomWrexham TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wrexham, Wales

Latest outage, problems and issue reports in Wrexham and nearby locations:

  • kubes81 Kubes (@kubes81) reported from Wrexham, Wales

    @virginmedia what is the issue with virgin fibre in LL12 please and what time will it be fixed?

  • RockyPallyEVO Jason Shaw (@RockyPallyEVO) reported from Chester, England

    @virginmedia Just so you know, I’m still waiting. You don’t appear to take potential ID fraud very seriously at all. Terrible service from @virginmedia I’m not a customer, but after this I’m unlikely to ever be. #IDfraud

  • MR51CUK Simon Cooke (@MR51CUK) reported from Wrexham, Wales

    @virginmedia How about managers giving ‘one ringers’ and claiming to have called me back. Very poor service.

  • MR51CUK Simon Cooke (@MR51CUK) reported from Wrexham, Wales

    @virginmedia All tests so no problems but nothing loads on my phone, my google home hub keeps disconnecting, computer doesn’t work and Netflix is always buffering

  • perry_shoemark_ Perry (@perry_shoemark_) reported from Abenbury, Wales

    For the sake of your sanity.. avoid @virginmedia like the plague. The worst customer service on the planet. Two months and still no broadband install. Jokers

  • tom_douthwaite Tom Douthwaite (@tom_douthwaite) reported from Wrexham, Wales

    @virginmedia i don’t. any updates? internet is still down.

  • Lee_Dsu colin forbes (@Lee_Dsu) reported from Wrexham, Wales

    @virginmedia joined a week ago. WiFi is crap. Sent a replacement hub. Still crap. Had several updates sent remotely. Still crap. Just phoned for the 10th time to be told there's an outage and it might be fixed soon. Although no outage shows when I test from here. Losing faith.

  • tomjoneschester Tom Jones (@tomjoneschester) reported from Saltney, Wales

    @NadineDorries @virginmedia @O2 You really do thrive on misleading the British public, don't you? What an awful Cabinet we have governing us...

  • RockyPallyEVO Jason Shaw (@RockyPallyEVO) reported from Chester, England

    Really not at all impressed with @virginmedia I’m not a customer, but called them this morning about someone using my identity for one of their accounts. Said they’d put me through, but just been cut off after 41 minutes on hold. Do they take ID fraud seriously?

  • martinaspiers Martin Spiers (@martinaspiers) reported from Llangollen, Wales

    @virginmedia All the options seem to revolve around being a customer

  • Lee_Dsu colin forbes (@Lee_Dsu) reported from Chester, England

    @virginmedia Last night. Told they would text me a service link which will keep me up to date. Haven't recieved this text. Said they had no idea when the fault will be repaired.

  • JamesSelley James Selley (@JamesSelley) reported from Wrexham, Wales

    @virginmedia Hello, are there internet issue within the Wrexham area? Have rebooted the router but still no luck.

  • MR51CUK Simon Cooke (@MR51CUK) reported from Wrexham, Wales

    So @virginmedia say they’ve got no issues in the area but internet doesn’t work and next door have the same problem

  • martinaspiers Martin Spiers (@martinaspiers) reported from Llangollen, Wales

    @virginmedia I think I've broken your bot

  • lucylou582 Lucy (@lucylou582) reported from Chester, England

    @virginmedia so you booked an engineer to come and fix the cable, yet the engineer has just arrived and can only look at the job! What an absolute ridiculous way of working. I told you on the phone that wire had been broke, why send someone who can’t complete the job!

  • MR51CUK Simon Cooke (@MR51CUK) reported from Wrexham, Wales

    Fed up of @virginmedia now. Website says no faults but we’ve been without internet all day so no TV. Phone up and and message says they know about it. Had over a month of issues but no one talks to you!! #avoidliketheplague

  • Lee_Dsu colin forbes (@Lee_Dsu) reported from Chester, England

    @virginmedia Better rip the cable out of the wall and find a decent service.

  • TinaSuzanne5 Tina-Suzanne (@TinaSuzanne5) reported from Wrexham, Wales

    @virginmedia can you please explain why my service update upon cancellation of contract has only removed phone line.

  • perry_shoemark_ Perry (@perry_shoemark_) reported from Abenbury, Wales

    @virginmedia Have already cancelled my account after going round in circles for months. My first complaint was closed without anyone looking into it. Raised another one which I still haven’t been contacted about. Crazy

  • lucylou582 Lucy (@lucylou582) reported from Chester, England

    @virginmedia He’s reported it, and told his manager. Why on earth would you not send someone to fix it

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • JannerJE 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿✝️ JohnE (@JannerJE) reported

    @virginmedia There is a problem with Twitter when using wifi with you. All I’m seeing is “content not available” for all gifs, vids and pics . Please fix this…

  • dispositiondot dot mullally (@dispositiondot) reported from Edinburgh, Scotland

    @martinlloydpfc @virginmedia @colejobburn i too have same issue

  • Sane2013 Sam (@Sane2013) reported

    @BFCDrinkers @virginmedia Obv bad it’s graffitied, but more it’s painted, more it’s vandalised You’ll never win unfortunately

  • stuh40 stuh40 (@stuh40) reported

    @virginmedia I will try that, however, I’ve already deleted and reinstalled the app and have switched off my router and rebooted it. The issue is still the same.

  • JannerJE 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿✝️ JohnE (@JannerJE) reported

    @virginmedia @xlizagx Stop trying to deflect - on wifi the problem is there. On EE 4g it isn’t. It is your service Virgin. Please fix it.

  • timplatt45 Tim Platt 💙 (@timplatt45) reported from Barnet, England

    @virginmedia @TwitterSupport video content not loading over Virgin WiFi. WiFi connection is fine and video loads over Virgin 4G. Pls help…?

  • blackcatgirl_uk Karen English (@blackcatgirl_uk) reported

    @vmbusiness Hi, I am having issues trying to connect my satnav to my VM business mobile hotspot tethering. Please can you assist? I do not appear to be able to tether with my new vodaphone sim you sent out.

  • martinlloydpfc martin (@martinlloydpfc) reported

    @virginmedia @colejobburn i’ve also got this issue, but it works on mobile data which i don’t use virgin for

  • wozkyle 🐝 (@wozkyle) reported

    @Litadoolan Hi I've had multiple emails from scam emails saying they are closing virgin emails don't click on these .if you're with virgin media contact 151 & they shud help sort your email problems out .

  • JannerJE 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿✝️ JohnE (@JannerJE) reported

    @xlizagx I’ve tagged @virginmedia with this problem - I have it too