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Virgin Media

Virgin Media outages and service status in Wrexham, Wales

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around Wrexham, including 0 direct reports.
  • The most common problems reported in this area mention Internet and TV.
  • The most recent signal from this area was received May 16, 12:10 AM GMT+1.
  • 60% Internet (60%)
  • 40% TV (40%)

The latest reports from users having issues in Wrexham come from postal codes LL13 and LL12 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wrexham, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wrexham, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

May 18: Problems at Virgin Media

Virgin Media is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Wrexham, Wales

The most recent Virgin Media outage reports came from the following cities: Wrexham.

CityProblem TypeReport Time
Wrexham Internet 3 days ago
Wrexham Internet 3 days ago
Wrexham TV 4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wrexham, Wales

Latest outage, problems and issue reports in Wrexham and nearby locations:

  • martinaspiers
    Martin Spiers (@martinaspiers) reported from Llangollen, Wales

    @virginmedia I think I've broken your bot

  • RockyPallyEVO
    Jason Shaw (@RockyPallyEVO) reported from Chester, England

    @virginmedia Just so you know, I’m still waiting. You don’t appear to take potential ID fraud very seriously at all. Terrible service from @virginmedia I’m not a customer, but after this I’m unlikely to ever be. #IDfraud

  • tomjoneschester
    Tom Jones (@tomjoneschester) reported from Saltney, Wales

    @NadineDorries @virginmedia @O2 You really do thrive on misleading the British public, don't you? What an awful Cabinet we have governing us...

  • LaytonYNWA
    Layton evans (@LaytonYNWA) reported from Wrexham, Wales

    @virginmedia your customer service is shocking we won’t be renewing again @sky we are coming with you have you got any deals

  • Layton53
    Layton evans (@Layton53) reported from Wrexham, Wales

    I think the ll13 area is not working in Wrexham there is a few people that have no internet @virginmedia

  • tom_douthwaite
    Tom Douthwaite (@tom_douthwaite) reported from Wrexham, Wales

    @virginmedia i don’t. any updates? internet is still down.

  • lucylou582
    Lucy (@lucylou582) reported from Chester, England

    @virginmedia He’s reported it, and told his manager. Why on earth would you not send someone to fix it

  • DoctorRood
    DRood 🏳️‍🌈🎗 (@DoctorRood) reported from Chester, England

    @virginmedia I never expected any engineer, because I'm aware it's an outage that affects a lot of people. But your CS responses could be a lot better.

  • madfiona33
    Fi (@madfiona33) reported from Wrexham, Wales

    @virginmedia why is anything watched on catch up really poor quality

  • martinaspiers
    Martin Spiers (@martinaspiers) reported from Llangollen, Wales

    @virginmedia All the options seem to revolve around being a customer

  • MR51CUK
    Simon Cooke (@MR51CUK) reported from Wrexham, Wales

    So @virginmedia say they’ve got no issues in the area but internet doesn’t work and next door have the same problem

  • Lee_Dsu
    colin forbes (@Lee_Dsu) reported from Chester, England

    @virginmedia Better rip the cable out of the wall and find a decent service.

  • MR51CUK
    Simon Cooke (@MR51CUK) reported from Wrexham, Wales

    Fed up of @virginmedia now. Website says no faults but we’ve been without internet all day so no TV. Phone up and and message says they know about it. Had over a month of issues but no one talks to you!! #avoidliketheplague

  • RockyPallyEVO
    Jason Shaw (@RockyPallyEVO) reported from Chester, England

    Really not at all impressed with @virginmedia I’m not a customer, but called them this morning about someone using my identity for one of their accounts. Said they’d put me through, but just been cut off after 41 minutes on hold. Do they take ID fraud seriously?

  • Lucy8720
    Lucy87 (@Lucy8720) reported from Chester, England

    @virginmedia your trains are a joke! Whatis the point of reserving 4 seats as a family and having confirmation of my seat numbers, then when getting on the train it says unreserved and i have rude people refusing to move out of seats so i cannot sit with my family!! Terrible

  • madds74
    ady maddocks (@madds74) reported from Wrexham, Wales

    @virginmedia @sky terrible service today from virgin .40 mins to speak to someone .looking to upgrade to vip package no decent offers for loyal customers off to see what Sky can offer then #rewardloyalty#poorcustomerservice#

  • DoctorRood
    DRood 🏳️‍🌈🎗 (@DoctorRood) reported from Chester, England

    @virginmedia What does Virgin do for disabled people, when their internet goes down?

  • LaytonYNWA
    Layton evans (@LaytonYNWA) reported from Wrexham, Wales

    @virginmedia hi I think this is a known problem in the virgin WiFi box my WiFi light keeps flashing green I have hold down the wps button and the problem will temporarily fix but the problem will return softly after

  • madfiona33
    Fi (@madfiona33) reported from Wrexham, Wales

    @virginmedia Amazon fire stick on a 4k projector. Also tried the app on the box with a 4k tv it plays but it's hard to watch.. it skips frames and picture quality is poor. Plays the standard version ok

  • adamjpknight
    Knighty (@adamjpknight) reported from Chester, England

    @LegendEskimoBoy Virgin media customer line.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • _bingster_
    Bingster (@_bingster_) reported

    @LGUK is it you? Or is @virginmedia that preventing me from casting my phone when broadband signal has gone. ******* horrible ***** now I have to listen to music 😑

  • muckfe111
    Sf (@muckfe111) reported

    @Benleo @virginmedia Try an issue with bet 365 if you think virgin are bad

  • technicslover
    Technicslover (@technicslover) reported

    @Benleo @virginmedia All these companies are as bad as each other. Maximum price for minimum service.

  • MJHClarke
    Martin James Clarke (@MJHClarke) reported

    @virginmedia, please help. I want to watch the Running Man (New). You've changed the interface and I cannot find it. It's on now, live but I want to watch it from the start on demand.

  • Moonmanthrunner
    Moonman (@Moonmanthrunner) reported

    @virginmedia 4th day of no tv and none of the projected fix dates or times met. Compensation if and when fixed?

  • Badmeetsart197
    Luke Flatley (@Badmeetsart197) reported

    Anyone elses virgin media down #VirginMediaDown

  • dthorpedecor
    davidthorpedecorator (@dthorpedecor) reported

    @virginmedia Tv still down, tried restarting but no joy, is this everywhere or is it just York?

  • crm_uk
    C Morris (@crm_uk) reported

    @Benleo @virginmedia Yep 💯 percent. Worst is when the Indian call centre says password is wrong because they don't understand and you're having to break up your English for them 🙈

  • LeeSum71
    Lee Summers (@LeeSum71) reported

    @virginmedia 2 days now. App content is still hit and miss. I’m your biggest supporter, customer since the beginning but really ?

  • flipper865
    flipper (@flipper865) reported

    @virginmedia if any money leaves my account in the way of a penalty after our recorded telephone call where Virgin agreed to collect said parcel i will cancel my DD and take this further! Thanks