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Virgin Media

Virgin Media outages and service status in Wrexham, Wales

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around Wrexham, including 0 direct reports.
  • The most common problems reported in this area mention Internet and TV.
  • The most recent signal from this area was received May 21, 9:56 AM GMT+1.
  • 67% Internet (67%)
  • 33% TV (33%)

The latest reports from users having issues in Wrexham come from postal codes LL13 and LL12 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wrexham, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wrexham, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

May 25: Problems at Virgin Media

Virgin Media is having issues since 05:40 PM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Wrexham, Wales

The most recent Virgin Media outage reports came from the following cities: Chester, and Wrexham.

CityProblem TypeReport Time
Chester Internet 5 days ago

Nearby cities with recent reports

Chester

1 recent signals

5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wrexham, Wales

Latest outage, problems and issue reports in Wrexham and nearby locations:

  • bikbee
    ikkivllattun (@bikbee) reported from Chester, England

    No Wi-Fi internet in my area @virginmedia man down apparently 🙄@O2 signal **** … not sure what they’re excuse is 🤔😳….So I’m roaming round with my phone in the air hoping to get lucky 🍀 😳😩

  • tomjoneschester
    Tom Jones (@tomjoneschester) reported from Saltney, Wales

    @NadineDorries @virginmedia @O2 You really do thrive on misleading the British public, don't you? What an awful Cabinet we have governing us...

  • Lee_Dsu
    colin forbes (@Lee_Dsu) reported from Wrexham, Wales

    @virginmedia joined a week ago. WiFi is crap. Sent a replacement hub. Still crap. Had several updates sent remotely. Still crap. Just phoned for the 10th time to be told there's an outage and it might be fixed soon. Although no outage shows when I test from here. Losing faith.

  • Lee_Dsu
    colin forbes (@Lee_Dsu) reported from Chester, England

    @virginmedia Better rip the cable out of the wall and find a decent service.

  • Rigobluenose
    Rob (@Rigobluenose) reported from Littleton, England

    @virginmedia What price customer loyalty...Eh £276 more than everyone else please Sir

  • MR51CUK
    Simon Cooke (@MR51CUK) reported from Wrexham, Wales

    So @virginmedia say they’ve got no issues in the area but internet doesn’t work and next door have the same problem

  • madfiona33
    Fi (@madfiona33) reported from Wrexham, Wales

    @virginmedia Amazon fire stick on a 4k projector. Also tried the app on the box with a 4k tv it plays but it's hard to watch.. it skips frames and picture quality is poor. Plays the standard version ok

  • martinaspiers
    Martin Spiers (@martinaspiers) reported from Llangollen, Wales

    @virginmedia I think I've broken your bot

  • LaytonYNWA
    Layton evans (@LaytonYNWA) reported from Wrexham, Wales

    @virginmedia I can’t get manifest on demand i can see lot of other people are having the same issue

  • Carpo_vp
    Carpo (@Carpo_vp) reported from Chester, England

    Ah another day of piss poor service from @virginmedia 0 Internet connection since 6am.... Thanks Branson 😒

  • madfiona33
    Fi (@madfiona33) reported from Wrexham, Wales

    @virginmedia why is anything watched on catch up really poor quality

  • Hanhan2822
    Han (@Hanhan2822) reported from Rossett, Wales

    Since @virginmedia messed around by mine my @SkyUK internet had gone slow, very slow!

  • perry_shoemark_
    Perry (@perry_shoemark_) reported from Abenbury, Wales

    @virginmedia Have already cancelled my account after going round in circles for months. My first complaint was closed without anyone looking into it. Raised another one which I still haven’t been contacted about. Crazy

  • LaytonYNWA
    Layton evans (@LaytonYNWA) reported from Wrexham, Wales

    @virginmedia Hi me and my girlfriend can’t buy movies on the virgin store coming up with a H0 error can you help please

  • Layton53
    Layton evans (@Layton53) reported from Wrexham, Wales

    I think the ll13 area is not working in Wrexham there is a few people that have no internet @virginmedia

  • smog1924
    iain smith (@smog1924) reported from Wrexham, Wales

    @virginmedia @RicherVapours Called virgin 3 times for pac code and every time they cut off the call , Absolutely shocking service

  • Lyntrick
    L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉ (@Lyntrick) reported from Chester, England

    @virginmedia I cannot believe you are putting the price up again and claiming it is ultra reliable when I've had nothing but an unpredictable signal since getting the hub. It's not worth £25 let alone £27.50

  • DoctorRood
    DRood 🏳️‍🌈🎗 (@DoctorRood) reported from Chester, England

    @virginmedia What does Virgin do for disabled people, when their internet goes down?

  • JamesSelley
    James Selley (@JamesSelley) reported from Wrexham, Wales

    @virginmedia Hello, are there internet issue within the Wrexham area? Have rebooted the router but still no luck.

  • adamjpknight
    Knighty (@adamjpknight) reported from Chester, England

    @LegendEskimoBoy Virgin media customer line.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • TraceyR16154277
    Tracey Russell (@TraceyR16154277) reported

    @rpd_pacer @claireroberts01 @virginmedia I left Virgin Media a couple of years ago, after being with them for 20 years. Customer service is non existent, I got sick of trying to deal with Indian call centre staff who barely understood English. The equipment was crap and waiting weeks for engineers was a joke.

  • hrcastle
    HRCastle (@hrcastle) reported

    @virginmedia @mjpenn7 Can you please confirm if there is an outage in BH21 area, as no one is replying to my DMs

  • JaneVCarroll
    Jane V Carroll 🇬🇧 (@JaneVCarroll) reported

    @mickharkin68531 @virginmedia The Service User Department

  • ShirleySarah70
    ShirleySarah🌹🎸🦊🦔🐦⚽ (@ShirleySarah70) reported

    What rude people they are @virginmedia Was on the phone, finally someone will collect the old modem. However, I will be cancelling my tv and landline services. Will keep VM broadband until such time as I can source a suitable alternative. Disconnection fee to pay.

  • AlloquiStrix
    Alloqui Strix (@AlloquiStrix) reported

    @virginmedia Still no refund though! Seems like what you said about registering an outage (which I did on the website) - and my in-law's registered as well, resulted in nothing being refunded to either. When should this be expected?

  • vickiferris
    Vicky Leigh (@vickiferris) reported

    I call customer services and then told oh they do 360 boxes for existing customers but if it worked OK then the box was fine. However the email says the boz will work and look OK until it doesn't so I ask for a replacement or engineer to check it (4) @virginmedia

  • shauny67
    Shaun (@shauny67) reported

    @virginmedia @kimtaylor18 In 2026 I cannot understand why people want to pay for a TV service that you can subscribe to yourself. I have Virgin 1Gb then I subscribe to Netflix Amazon Prime & Disney, when it's F1 season I subscribe to Sky sports but I can cancel when I want at no extra charge

  • duke_olaf
    DÏE BLUE BARON (@duke_olaf) reported

    @virginmedia No service in the BS14 area Bristol at all

  • hrcastle
    HRCastle (@hrcastle) reported

    @virginmedia Is there an issue in the BH21 area? Been having issues all week, and impossible to actually speak to a human.

  • DaveWW1877
    Dave (@DaveWW1877) reported

    @virginmedia Complete joke of a company, ongoing complaint since the 30th March Promised a Backs transfer for the compensation, chasing for over a month only to be told Backs not working, but the best is cheque refund posted today please allow 45 days for delivery. 🐌 Mail Joke