Virgin Media Outage Report in Rossett, Wrexham, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Rossett, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rossett and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Rossett, Wrexham, Wales
The most recent Virgin Media outage reports came from the following cities: Wrexham, Ellesmere Port, Queensferry and Chester.
| City | Problem Type | Report Time |
|---|---|---|
 Wrexham |
Internet | |
| Ellesmere Port |
Wi-fi | |
| Queensferry |
Wi-fi | |
| Ellesmere Port |
||
| Wrexham |
Internet | |
| Ellesmere Port |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Rossett, Wales
Latest outage, problems and issue reports in Rossett and nearby locations:
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Kubes
(@kubes81) reported
from
Wrexham, Wales
@virginmedia what is the issue with virgin fibre in LL12 please and what time will it be fixed?
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Simon Cooke
(@MR51CUK) reported
from
Wrexham, Wales
@virginmedia How about managers giving ‘one ringers’ and claiming to have called me back. Very poor service.
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Rich
(@richdavies123) reported
from
Ellesmere Port, England
@virginmedia please can you fix the terrible signal/interference on the Joshua v Pulev PPV. Ive just missed a whole round of the Bakole fight!!
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Simon Cooke
(@MR51CUK) reported
from
Wrexham, Wales
Fed up of @virginmedia now. Website says no faults but we’ve been without internet all day so no TV. Phone up and and message says they know about it. Had over a month of issues but no one talks to you!! #avoidliketheplague
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𝕿𝖎𝖒 𝕷𝖞𝖙𝖍
(@the_eporter) reported
from
Ellesmere Port, England
@virginmedia Hello, myself and a friend are having problems with our remotes not working with our virgin media boxes and would like to know how we can get replacements. Tried contacting on the phone. If there is another number or email we can use could you please forward? Thanks
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Alison Wright ♌️
(@AlisonHopkin) reported
from
Ellesmere Port, England
So I first get a call claiming to be from @skytv about tech issue on my broadband I said how’s can that be (I’m not with them) they hang up. Not more than 30 mins later same type of call claiming to be @virginmedia about same issue. Numbers calling me are 01639686677, 01793635483
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colin forbes
(@Lee_Dsu) reported
from
Chester, England
@virginmedia Last night. Told they would text me a service link which will keep me up to date. Haven't recieved this text. Said they had no idea when the fault will be repaired.
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Simon Cooke
(@MR51CUK) reported
from
Wrexham, Wales
So @virginmedia say they’ve got no issues in the area but internet doesn’t work and next door have the same problem
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Tina-Suzanne
(@TinaSuzanne5) reported
from
Wrexham, Wales
@virginmedia can you please explain why my service update upon cancellation of contract has only removed phone line.
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Ian Winter
(@PokerPimp05) reported
from
Wrexham, Wales
@virginmedia I've got my virgin fibre and phone connection being set up on Thursday. I'm currently with Vodafone, do I need to cancel with them before Thursday or can I wait til after I'm set up with you so I'm not without a service.
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MisterDaz
(@MisterDaz) reported
from
Ellesmere Port, England
@SkyHelpTeam So the hundreds, or thousands, of people on Twitter who can’t sign in ALL need to contact @virginmedia? It’s not, just possibly, a tech issue you two need to sort out?
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jude parkin
(@JudeParkin) reported
from
Ellesmere Port, England
@virginmedia ch66 1se area no wifi service since yesterday! How long does it take to fix a fault?
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colin forbes
(@Lee_Dsu) reported
from
Wrexham, Wales
@virginmedia joined a week ago. WiFi is crap. Sent a replacement hub. Still crap. Had several updates sent remotely. Still crap. Just phoned for the 10th time to be told there's an outage and it might be fixed soon. Although no outage shows when I test from here. Losing faith.
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MisterDaz
(@MisterDaz) reported
from
Ellesmere Port, England
@virginmedia @sportingredLFC Loads of people are having this issue. Stop passing it onto the customer to resolve. I expect a refund for this.
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Jason Shaw
(@RockyPallyEVO) reported
from
Chester, England
@virginmedia Just so you know, I’m still waiting. You don’t appear to take potential ID fraud very seriously at all. Terrible service from @virginmedia I’m not a customer, but after this I’m unlikely to ever be. #IDfraud
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Jason Shaw
(@RockyPallyEVO) reported
from
Chester, England
Really not at all impressed with @virginmedia I’m not a customer, but called them this morning about someone using my identity for one of their accounts. Said they’d put me through, but just been cut off after 41 minutes on hold. Do they take ID fraud seriously?
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jude parkin
(@JudeParkin) reported
from
Ellesmere Port, England
@virginmedia Trying to cancel an engineer appointment for tomorrow.. nothing on line to be able to cancel ? Tried calling 150 after 10 minutes got cut off !
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colin forbes
(@Lee_Dsu) reported
from
Chester, England
@virginmedia Better rip the cable out of the wall and find a decent service.
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Simon Cooke
(@MR51CUK) reported
from
Wrexham, Wales
@virginmedia All tests so no problems but nothing loads on my phone, my google home hub keeps disconnecting, computer doesn’t work and Netflix is always buffering
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MisterDaz
(@MisterDaz) reported
from
Ellesmere Port, England
@virginmedia @M_Jones1996 So you’ll be compensating all the customers who can’t watch the @LFC game for the SECOND WEEK RUNNING because of the same issue?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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RealDadof3
(@gaymalk1) reported
Anyone with Sky Or BT broadband? Am currently with @virginmedia and pay a fortune for a substandard service. Could do with some real-time recommendations, please?
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Eddie
(@eeddiieebb) reported
@virginmedia @Ofcom Ok it needs sorting if I'm paying for a service I should get it
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Mrs Perry
(@KathrinaPerry) reported
@mattc1980 @virginmedia To be fair, they’re better than BT who insist that the issue is with your computer and not their internet
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james
(@SMPZA) reported
WOW GOTTA LOVE IT WHEN MY STUPID ******* WIFI GOES DOWN 2 HOURS BEFORE I GO LIVE @VIRGINMEDIA THANKS FOR LITERALLY TAKING MY MONEY AND RUNNING /S /NEG
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Ben
(@Beano_Ellis) reported
Fair play @virginmedia you’re an absolute utter disgrace with the @MatchroomBoxing PPV. The quality has been poor all night, pixelated and distorted picture quality with every bout. 25 quid for HD is a piss take. I tried ringing customer services, but no joy.
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Michael Donachy
(@hibbymick) reported
@virginmedia I ment to say Saturday night...and when connecting to your link it says this page is not working.. I have ordered a new hub because you say I am eligible for free upgrade.. I will change hub and take it from there..if it still persists I will be back in touch for refund for loss
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DJS
(@DStebbings) reported
@virginmedia Rinse my data again then why does your service go down every day
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Merron .
(@DarthMerron) reported
Why is @virginmedia broadband so bad all the time? Never have a stable connection ever in any room. Please help?
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Black Lives Matter!
(@JasonPaulPark) reported
@virginmedia @virginmedia please see above tweets. It's now been six hours since the SMS service said I'd get a callback. It said it'd be up to 4 hours within opening hours and I've heard absolutely nothing. Am I seriously powerless to get any help here?
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Scott Robinson
(@scottbejana) reported
@virginmedia @Ofcom 6 hours since I was told I would be called by one of your team who put customer service above all else. That’s 2 hours past your own deadline and on top of the 5 hours I spent on hold I think it falls far short of minimum effort.