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Virgin Media

Virgin Media Outage Report in Rossett, Wrexham, Wales

Why is my Virgin Media service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Rossett, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rossett, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 6: Problems at Virgin Media

Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Rossett, Wales

The most recent Virgin Media outage reports came from the following cities: Wrexham, and Chester.

CityProblem TypeReport Time
Wrexham Internet 17 days ago
Wrexham Internet 17 days ago
Chester Internet 19 days ago
Chester Internet 20 days ago
Ellesmere Port Internet 3 months ago
Wrexham Internet 4 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Rossett, Wales

Latest outage, problems and issue reports in Rossett and nearby locations:

  • MisterDaz
    MisterDaz (@MisterDaz) reported from Ellesmere Port, England

    @SkyHelpTeam So the hundreds, or thousands, of people on Twitter who can’t sign in ALL need to contact @virginmedia? It’s not, just possibly, a tech issue you two need to sort out?

  • bikbee
    ikkivllattun (@bikbee) reported from Chester, England

    No Wi-Fi internet in my area @virginmedia man down apparently 🙄@O2 signal **** … not sure what they’re excuse is 🤔😳….So I’m roaming round with my phone in the air hoping to get lucky 🍀 😳😩

  • Lee_Dsu
    colin forbes (@Lee_Dsu) reported from Chester, England

    @virginmedia Last night. Told they would text me a service link which will keep me up to date. Haven't recieved this text. Said they had no idea when the fault will be repaired.

  • Lee_Dsu
    colin forbes (@Lee_Dsu) reported from Wrexham, Wales

    @virginmedia joined a week ago. WiFi is crap. Sent a replacement hub. Still crap. Had several updates sent remotely. Still crap. Just phoned for the 10th time to be told there's an outage and it might be fixed soon. Although no outage shows when I test from here. Losing faith.

  • martinaspiers
    Martin Spiers (@martinaspiers) reported from Llangollen, Wales

    @virginmedia I think I've broken your bot

  • lucylou582
    Lucy (@lucylou582) reported from Chester, England

    @virginmedia so you booked an engineer to come and fix the cable, yet the engineer has just arrived and can only look at the job! What an absolute ridiculous way of working. I told you on the phone that wire had been broke, why send someone who can’t complete the job!

  • perry_shoemark_
    Perry (@perry_shoemark_) reported from Abenbury, Wales

    @virginmedia Have already cancelled my account after going round in circles for months. My first complaint was closed without anyone looking into it. Raised another one which I still haven’t been contacted about. Crazy

  • lucylou582
    Lucy (@lucylou582) reported from Chester, England

    @virginmedia He’s reported it, and told his manager. Why on earth would you not send someone to fix it

  • MisterDaz
    MisterDaz (@MisterDaz) reported from Ellesmere Port, England

    @virginmedia @M_Jones1996 So you’ll be compensating all the customers who can’t watch the @LFC game for the SECOND WEEK RUNNING because of the same issue?

  • MR51CUK
    Simon Cooke (@MR51CUK) reported from Wrexham, Wales

    @virginmedia How about managers giving ‘one ringers’ and claiming to have called me back. Very poor service.

  • martinaspiers
    Martin Spiers (@martinaspiers) reported from Llangollen, Wales

    @virginmedia All the options seem to revolve around being a customer

  • Carpo_vp
    Carpo (@Carpo_vp) reported from Chester, England

    Ah another day of piss poor service from @virginmedia 0 Internet connection since 6am.... Thanks Branson 😒

  • perry_shoemark_
    Perry (@perry_shoemark_) reported from Abenbury, Wales

    For the sake of your sanity.. avoid @virginmedia like the plague. The worst customer service on the planet. Two months and still no broadband install. Jokers

  • kubes81
    Kubes (@kubes81) reported from Wrexham, Wales

    @virginmedia what is the issue with virgin fibre in LL12 please and what time will it be fixed?

  • MR51CUK
    Simon Cooke (@MR51CUK) reported from Wrexham, Wales

    Fed up of @virginmedia now. Website says no faults but we’ve been without internet all day so no TV. Phone up and and message says they know about it. Had over a month of issues but no one talks to you!! #avoidliketheplague

  • JamesSelley
    James Selley (@JamesSelley) reported from Wrexham, Wales

    @virginmedia Hello, are there internet issue within the Wrexham area? Have rebooted the router but still no luck.

  • tomjoneschester
    Tom Jones (@tomjoneschester) reported from Saltney, Wales

    @NadineDorries @virginmedia @O2 You really do thrive on misleading the British public, don't you? What an awful Cabinet we have governing us...

  • Lee_Dsu
    colin forbes (@Lee_Dsu) reported from Chester, England

    @virginmedia Better rip the cable out of the wall and find a decent service.

  • MisterDaz
    MisterDaz (@MisterDaz) reported from Ellesmere Port, England

    @virginmedia @sportingredLFC Loads of people are having this issue. Stop passing it onto the customer to resolve. I expect a refund for this.

  • tom_douthwaite
    Tom Douthwaite (@tom_douthwaite) reported from Wrexham, Wales

    @virginmedia i don’t. any updates? internet is still down.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • BrainphrozenC
    Brainphrozen The Second Coming 💙 (@BrainphrozenC) reported

    @virginmedia lol you will never catch me using Virgin for BB. One of those Brown boxes outside my house just being asked to be kicked off by people. I'll pass thanks.

  • CatCrazeeee
    Noots 🇺🇸🇬🇧 (@CatCrazeeee) reported

    @virginmedia i am disgusted to receive an email from you after my recent house move which you can’t provide a service for and am charging £240 for your failure to do so! Now you have accused me of not returning my router! I’m livid, you are thieves. Nobody should join virgin!

  • j0shwool
    Josh Woolford (@j0shwool) reported

    Dear @virginmedia if i see one of your vans im going to torch it and put the engineers head on a stick..... how can you be so consistently ****

  • toosweet2b
    Be Watson (@toosweet2b) reported

    @virginmedia Too expensive, reliability/speed issues and woeful customer services - just my experience. Switched back to Sky.

  • CoLRyWi
    Colin RylanderWilkes (@CoLRyWi) reported

    @virginmedia So much for the forum team dealing with this, it’s all just crap, no one is looking at this at all, internet has just gone down twice in a row after being up most of the day, please get us an engineer to recable the hub, this is just not on #virgininternet #offline

  • TTBGYT
    JB Photography (@TTBGYT) reported

    @ColinBrown1968 @virginmedia I got this BOTH times I contacted them, the 'help' team gave NO HELP, and told me it was a me problem, its stupid.

  • poeticjustice92
    Adam✌️ (@poeticjustice92) reported

    @virginmedia For years. Your service is terrible, we get told it’s on our end all the time. Yet it’s your service that goes down, I see it happen on Twitter all the time!

  • MattHealey
    Matt Healey (@MattHealey) reported

    @RustyRoo76 @leonagraham @virginmedia Not defending vm in anyway but Branson has never had anything to do with VM. It was a licensed rebranding by NTL and then bought by liberty global

  • ScoutZz2
    ScoutZz (@ScoutZz2) reported

    why is it every god damn day the internet decideds to randomly cut in and out at will?! I dont bloody get why virgin media is so damn awful... ******* pisstakes.

  • SummerOneNine
    Summer ASMR (@SummerOneNine) reported

    @matt23gas @virginmedia I heard there’s an outage and the estimated fix is 15:30 on Tuesday 20th