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Virgin Media

Virgin Media Outage Report in Wrexham, Wales

Why is my Virgin Media service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Wrexham, Wales

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wrexham, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 6: Problems at Virgin Media

Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Wrexham, Wales

The most recent Virgin Media outage reports came from the following cities: Wrexham.

CityProblem TypeReport Time
Wrexham Internet 17 days ago
Wrexham Internet 17 days ago
Wrexham Internet 4 months ago
Wrexham TV 5 months ago
Wrexham Internet 6 months ago
Wrexham Internet 8 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wrexham, Wales

Latest outage, problems and issue reports in Wrexham and nearby locations:

  • kubes81
    Kubes (@kubes81) reported from Wrexham, Wales

    @virginmedia what is the issue with virgin fibre in LL12 please and what time will it be fixed?

  • madfiona33
    Fi (@madfiona33) reported from Wrexham, Wales

    @virginmedia why is anything watched on catch up really poor quality

  • MR51CUK
    Simon Cooke (@MR51CUK) reported from Wrexham, Wales

    @virginmedia How about managers giving ‘one ringers’ and claiming to have called me back. Very poor service.

  • Lee_Dsu
    colin forbes (@Lee_Dsu) reported from Wrexham, Wales

    @virginmedia joined a week ago. WiFi is crap. Sent a replacement hub. Still crap. Had several updates sent remotely. Still crap. Just phoned for the 10th time to be told there's an outage and it might be fixed soon. Although no outage shows when I test from here. Losing faith.

  • madds74
    ady maddocks (@madds74) reported from Wrexham, Wales

    @virginmedia I currently pay £29 , that is rising to £51 my father pays £67.50 for the vip package as a new customer. I was offered over 120 pound for the same package plus insrallation charges so much for loyalty for someone looking to extend contract

  • Hanhan2822
    Han (@Hanhan2822) reported from Rossett, Wales

    Since @virginmedia messed around by mine my @SkyUK internet had gone slow, very slow!

  • TinaSuzanne5
    Tina-Suzanne (@TinaSuzanne5) reported from Wrexham, Wales

    @virginmedia can you please explain why my service update upon cancellation of contract has only removed phone line.

  • MR51CUK
    Simon Cooke (@MR51CUK) reported from Wrexham, Wales

    So @virginmedia say they’ve got no issues in the area but internet doesn’t work and next door have the same problem

  • nealey66
    Wayne1878 (@nealey66) reported from Wrexham, Wales

    @virginmedia virgin internet is pathetic, homeworker in household unable to work due the internet issues same as yesterday,

  • JamesSelley
    James Selley (@JamesSelley) reported from Wrexham, Wales

    @virginmedia Hello, are there internet issue within the Wrexham area? Have rebooted the router but still no luck.

  • LaytonYNWA
    Layton evans (@LaytonYNWA) reported from Wrexham, Wales

    @virginmedia I can’t get manifest on demand i can see lot of other people are having the same issue

  • madds74
    ady maddocks (@madds74) reported from Wrexham, Wales

    @virginmedia @sky terrible service today from virgin .40 mins to speak to someone .looking to upgrade to vip package no decent offers for loyal customers off to see what Sky can offer then #rewardloyalty#poorcustomerservice#

  • LaytonYNWA
    Layton evans (@LaytonYNWA) reported from Wrexham, Wales

    @virginmedia hi I think this is a known problem in the virgin WiFi box my WiFi light keeps flashing green I have hold down the wps button and the problem will temporarily fix but the problem will return softly after

  • MR51CUK
    Simon Cooke (@MR51CUK) reported from Wrexham, Wales

    Fed up of @virginmedia now. Website says no faults but we’ve been without internet all day so no TV. Phone up and and message says they know about it. Had over a month of issues but no one talks to you!! #avoidliketheplague

  • LaytonYNWA
    Layton evans (@LaytonYNWA) reported from Wrexham, Wales

    @virginmedia your customer service is shocking we won’t be renewing again @sky we are coming with you have you got any deals

  • madfiona33
    Fi (@madfiona33) reported from Wrexham, Wales

    @virginmedia Amazon fire stick on a 4k projector. Also tried the app on the box with a 4k tv it plays but it's hard to watch.. it skips frames and picture quality is poor. Plays the standard version ok

  • LaytonYNWA
    Layton evans (@LaytonYNWA) reported from Wrexham, Wales

    @virginmedia Hi me and my girlfriend can’t buy movies on the virgin store coming up with a H0 error can you help please

  • MR51CUK
    Simon Cooke (@MR51CUK) reported from Wrexham, Wales

    @virginmedia All tests so no problems but nothing loads on my phone, my google home hub keeps disconnecting, computer doesn’t work and Netflix is always buffering

  • tom_douthwaite
    Tom Douthwaite (@tom_douthwaite) reported from Wrexham, Wales

    @virginmedia i don’t. any updates? internet is still down.

  • PokerPimp05
    Ian Winter (@PokerPimp05) reported from Wrexham, Wales

    @virginmedia I've got my virgin fibre and phone connection being set up on Thursday. I'm currently with Vodafone, do I need to cancel with them before Thursday or can I wait til after I'm set up with you so I'm not without a service.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • BrainphrozenC
    Brainphrozen The Second Coming 💙 (@BrainphrozenC) reported

    @virginmedia lol you will never catch me using Virgin for BB. One of those Brown boxes outside my house just being asked to be kicked off by people. I'll pass thanks.

  • CatCrazeeee
    Noots 🇺🇸🇬🇧 (@CatCrazeeee) reported

    @virginmedia i am disgusted to receive an email from you after my recent house move which you can’t provide a service for and am charging £240 for your failure to do so! Now you have accused me of not returning my router! I’m livid, you are thieves. Nobody should join virgin!

  • j0shwool
    Josh Woolford (@j0shwool) reported

    Dear @virginmedia if i see one of your vans im going to torch it and put the engineers head on a stick..... how can you be so consistently ****

  • toosweet2b
    Be Watson (@toosweet2b) reported

    @virginmedia Too expensive, reliability/speed issues and woeful customer services - just my experience. Switched back to Sky.

  • CoLRyWi
    Colin RylanderWilkes (@CoLRyWi) reported

    @virginmedia So much for the forum team dealing with this, it’s all just crap, no one is looking at this at all, internet has just gone down twice in a row after being up most of the day, please get us an engineer to recable the hub, this is just not on #virgininternet #offline

  • TTBGYT
    JB Photography (@TTBGYT) reported

    @ColinBrown1968 @virginmedia I got this BOTH times I contacted them, the 'help' team gave NO HELP, and told me it was a me problem, its stupid.

  • poeticjustice92
    Adam✌️ (@poeticjustice92) reported

    @virginmedia For years. Your service is terrible, we get told it’s on our end all the time. Yet it’s your service that goes down, I see it happen on Twitter all the time!

  • MattHealey
    Matt Healey (@MattHealey) reported

    @RustyRoo76 @leonagraham @virginmedia Not defending vm in anyway but Branson has never had anything to do with VM. It was a licensed rebranding by NTL and then bought by liberty global

  • ScoutZz2
    ScoutZz (@ScoutZz2) reported

    why is it every god damn day the internet decideds to randomly cut in and out at will?! I dont bloody get why virgin media is so damn awful... ******* pisstakes.

  • SummerOneNine
    Summer ASMR (@SummerOneNine) reported

    @matt23gas @virginmedia I heard there’s an outage and the estimated fix is 15:30 on Tuesday 20th