Virgin Media Outage Report in Wrexham, Wales
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wrexham, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wrexham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Wrexham, Wales
The most recent Virgin Media outage reports came from the following cities: Wrexham.
| City | Problem Type | Report Time |
|---|---|---|
 Wrexham |
Internet | |
| Wrexham |
TV | |
| Wrexham |
Internet | |
| Wrexham |
Internet | |
| Wrexham |
TV | |
| Wrexham |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wrexham, Wales
Latest outage, problems and issue reports in Wrexham and nearby locations:
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ady maddocks
(@madds74) reported
from
Wrexham, Wales
@virginmedia I currently pay £29 , that is rising to £51 my father pays £67.50 for the vip package as a new customer. I was offered over 120 pound for the same package plus insrallation charges so much for loyalty for someone looking to extend contract
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Simon Cooke
(@MR51CUK) reported
from
Wrexham, Wales
@virginmedia All tests so no problems but nothing loads on my phone, my google home hub keeps disconnecting, computer doesn’t work and Netflix is always buffering
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Martin Spiers
(@martinaspiers) reported
from
Llangollen, Wales
@virginmedia I think I've broken your bot
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Simon Cooke
(@MR51CUK) reported
from
Wrexham, Wales
So @virginmedia say they’ve got no issues in the area but internet doesn’t work and next door have the same problem
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James Selley
(@JamesSelley) reported
from
Wrexham, Wales
@virginmedia Hello, are there internet issue within the Wrexham area? Have rebooted the router but still no luck.
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Fi
(@madfiona33) reported
from
Wrexham, Wales
@virginmedia Amazon fire stick on a 4k projector. Also tried the app on the box with a 4k tv it plays but it's hard to watch.. it skips frames and picture quality is poor. Plays the standard version ok
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Ian Winter
(@PokerPimp05) reported
from
Wrexham, Wales
@virginmedia I've got my virgin fibre and phone connection being set up on Thursday. I'm currently with Vodafone, do I need to cancel with them before Thursday or can I wait til after I'm set up with you so I'm not without a service.
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Perry
(@perry_shoemark_) reported
from
Abenbury, Wales
For the sake of your sanity.. avoid @virginmedia like the plague. The worst customer service on the planet. Two months and still no broadband install. Jokers
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Fi
(@madfiona33) reported
from
Wrexham, Wales
@virginmedia why is anything watched on catch up really poor quality
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Tina-Suzanne
(@TinaSuzanne5) reported
from
Wrexham, Wales
@virginmedia can you please explain why my service update upon cancellation of contract has only removed phone line.
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Han
(@Hanhan2822) reported
from
Rossett, Wales
Since @virginmedia messed around by mine my @SkyUK internet had gone slow, very slow!
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Simon Cooke
(@MR51CUK) reported
from
Wrexham, Wales
@virginmedia How about managers giving ‘one ringers’ and claiming to have called me back. Very poor service.
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Perry
(@perry_shoemark_) reported
from
Abenbury, Wales
@virginmedia Have already cancelled my account after going round in circles for months. My first complaint was closed without anyone looking into it. Raised another one which I still haven’t been contacted about. Crazy
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Tom Douthwaite
(@tom_douthwaite) reported
from
Wrexham, Wales
@virginmedia i don’t. any updates? internet is still down.
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Kubes
(@kubes81) reported
from
Wrexham, Wales
@virginmedia what is the issue with virgin fibre in LL12 please and what time will it be fixed?
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Martin Spiers
(@martinaspiers) reported
from
Llangollen, Wales
@virginmedia All the options seem to revolve around being a customer
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Simon Cooke
(@MR51CUK) reported
from
Wrexham, Wales
Fed up of @virginmedia now. Website says no faults but we’ve been without internet all day so no TV. Phone up and and message says they know about it. Had over a month of issues but no one talks to you!! #avoidliketheplague
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Wayne1878
(@nealey66) reported
from
Wrexham, Wales
@virginmedia virgin internet is pathetic, homeworker in household unable to work due the internet issues same as yesterday,
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Layton evans
(@LaytonYNWA) reported
from
Wrexham, Wales
@virginmedia I can’t get manifest on demand i can see lot of other people are having the same issue
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colin forbes
(@Lee_Dsu) reported
from
Wrexham, Wales
@virginmedia joined a week ago. WiFi is crap. Sent a replacement hub. Still crap. Had several updates sent remotely. Still crap. Just phoned for the 10th time to be told there's an outage and it might be fixed soon. Although no outage shows when I test from here. Losing faith.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Hinwo
(@Hinwo2) reported
@virginmedia 2 hour phone calls ending up in the phone line disconnecting before a resolution followed up by no call back. Lies about being copied into emails to field area managers. Complaints that fail to be followed up. I am in awe that this is how new customers are treated
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Marcus 'dzia dzia' 💙
(@LordSplodge) reported
I still think the best bit about finally blocking YouTube adverts is getting rid of that awful @virginmedia talking lips advert.
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Lulu 🔸
(@pink_sunset_x) reported
Trying to book an engineer to fix my box that isn’t working @virginmedia want to apply a £25 fee. Don’t think so
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DJPhoenixUK going to #EGX
(@DJPhoenixUK) reported
@virginmedia would love to renew my contract with you but you are literally double the price of the competition, no movement on price for an existing customer and such slow customer service. #dissapointed
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Jay
(@ValiantVilla) reported
@virginmedia I last spoke to someone that isn’t a robot an hour ago, I told him that I wanted an engineer to come out, as I’ve been having these on going issues. He told me that they would monitor the connection for the next 24 hours and then they could book it in. (1/2)
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ln@graphics&art
(@stilletio1) reported
@virginmedia Yea its been so bad in the end a refund of 117 pounds and us migrating to another internet provider. customer service shockingly bad. We are not leaving because of price but one hand doesnt know what the other is doing staff have little or no knowledge.
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Alison Butler
(@alibutler) reported
@virginmedia Please can I talk to someone about adding data to a phone account. Internet not installed yet in my son's uni house. Has used his phone data up - needs more. Can you help?
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LittleL
(@DaffodilLouC) reported
@virginmedia Amazing! After a 20minute hold, i got through. I ring up to cancel and within 2 minutes the date is changed! So I've had to pay a silly game of cancelling to get customer service! THIS HAS TAKEN ME 2 DAYS!
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Antony Jarvis
(@AntonyJarvis) reported
@virginmedia Surely as the service provider you should be telling me that you cannot perform your contractual responsibilities. Why should I have to ask where my service is? My job is to pay for it. Your job is to provide. QED.
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Alistair Clare
(@alistairclare) reported
Hay @virginmedia - how come you have managed to disable the router at my dads business for the second time in a week & this time no one can turn it back on. Been on the phone for hours today to sort but getting nowhere. Can’t swap to new router yet, but old one disabled. Help!