Virgin Media Outage Report in Abenbury, Wrexham, Wales
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Abenbury, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Abenbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Abenbury, Wrexham, Wales
The most recent Virgin Media outage reports came from the following cities: Wrexham, Queensferry and Chester.
| City | Problem Type | Report Time |
|---|---|---|
 Wrexham |
Wi-fi | |
| Wrexham |
Internet | |
| Queensferry |
Wi-fi | |
| Wrexham |
||
| Wrexham |
Internet | |
| Chester |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Abenbury, Wales
Latest outage, problems and issue reports in Abenbury and nearby locations:
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Tom Jones
(@tomjoneschester) reported
from
Saltney, Wales
@NadineDorries @virginmedia @O2 You really do thrive on misleading the British public, don't you? What an awful Cabinet we have governing us...
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Jason Shaw
(@RockyPallyEVO) reported
from
Chester, England
@virginmedia Just so you know, I’m still waiting. You don’t appear to take potential ID fraud very seriously at all. Terrible service from @virginmedia I’m not a customer, but after this I’m unlikely to ever be. #IDfraud
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Tom Douthwaite
(@tom_douthwaite) reported
from
Wrexham, Wales
@virginmedia i don’t. any updates? internet is still down.
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Jason Shaw
(@RockyPallyEVO) reported
from
Chester, England
Really not at all impressed with @virginmedia I’m not a customer, but called them this morning about someone using my identity for one of their accounts. Said they’d put me through, but just been cut off after 41 minutes on hold. Do they take ID fraud seriously?
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Simon Cooke
(@MR51CUK) reported
from
Wrexham, Wales
@virginmedia All tests so no problems but nothing loads on my phone, my google home hub keeps disconnecting, computer doesn’t work and Netflix is always buffering
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Martin Spiers
(@martinaspiers) reported
from
Llangollen, Wales
@virginmedia I think I've broken your bot
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Simon Cooke
(@MR51CUK) reported
from
Wrexham, Wales
Fed up of @virginmedia now. Website says no faults but we’ve been without internet all day so no TV. Phone up and and message says they know about it. Had over a month of issues but no one talks to you!! #avoidliketheplague
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Kubes
(@kubes81) reported
from
Wrexham, Wales
@virginmedia what is the issue with virgin fibre in LL12 please and what time will it be fixed?
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Ian Winter
(@PokerPimp05) reported
from
Wrexham, Wales
@virginmedia I've got my virgin fibre and phone connection being set up on Thursday. I'm currently with Vodafone, do I need to cancel with them before Thursday or can I wait til after I'm set up with you so I'm not without a service.
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Simon Cooke
(@MR51CUK) reported
from
Wrexham, Wales
@virginmedia How about managers giving ‘one ringers’ and claiming to have called me back. Very poor service.
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Lucy
(@lucylou582) reported
from
Chester, England
@virginmedia He’s reported it, and told his manager. Why on earth would you not send someone to fix it
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colin forbes
(@Lee_Dsu) reported
from
Chester, England
@virginmedia Last night. Told they would text me a service link which will keep me up to date. Haven't recieved this text. Said they had no idea when the fault will be repaired.
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colin forbes
(@Lee_Dsu) reported
from
Wrexham, Wales
@virginmedia joined a week ago. WiFi is crap. Sent a replacement hub. Still crap. Had several updates sent remotely. Still crap. Just phoned for the 10th time to be told there's an outage and it might be fixed soon. Although no outage shows when I test from here. Losing faith.
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Han
(@Hanhan2822) reported
from
Rossett, Wales
Since @virginmedia messed around by mine my @SkyUK internet had gone slow, very slow!
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Simon Cooke
(@MR51CUK) reported
from
Wrexham, Wales
So @virginmedia say they’ve got no issues in the area but internet doesn’t work and next door have the same problem
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colin forbes
(@Lee_Dsu) reported
from
Chester, England
@virginmedia Better rip the cable out of the wall and find a decent service.
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Lucy
(@lucylou582) reported
from
Chester, England
@virginmedia so you booked an engineer to come and fix the cable, yet the engineer has just arrived and can only look at the job! What an absolute ridiculous way of working. I told you on the phone that wire had been broke, why send someone who can’t complete the job!
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Julie Noble
(@JulieMNoble) reported
from
Tarporley, England
@LaraNewman @virginmedia @virginmedia is that what you call service #unacceptable #2020 #internet
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James Selley
(@JamesSelley) reported
from
Wrexham, Wales
@virginmedia Hello, are there internet issue within the Wrexham area? Have rebooted the router but still no luck.
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Tina-Suzanne
(@TinaSuzanne5) reported
from
Wrexham, Wales
@virginmedia can you please explain why my service update upon cancellation of contract has only removed phone line.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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tahera elwell
(@KingPrawnBhuna) reported
@virginmedia C-0705212053 , this complaint isn't even on the system, you keep telling me you have rang me but ive had my phone on me all day and you haven't, i really am fed up. I have bought this package in good faith and feel that you have really not upheld your side.
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Darren Willis
(@Willo3186) reported
@virginmedia If that would it takes for you to actually phone me and fix the problems that’s all I can do. I’ve tried phoning 20 times and tweeting. Im only able to use half your service because it doesn’t my work. Yet you want me to pay full price
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Darren Willis
(@Willo3186) reported
@virginmedia I tried this but sadly you employe rude and people that refuse to do anything. I’m literally trying everyone to get help from you but you won’t do anything. I have cancelled my dd so no payments will be able to be taken. Maybe then someone actually might phone and help
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Ines Alexander
(@InesKadunc) reported
Appalling customer service from @virginmedia !Truly shocking trying to get a phone contract from Saturday,with promised next day delivery,passed checks and numerous chats,have no idea what is happening! No phone,no concrete information. Making me want to cancel the whole thing!😡
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Tomas Ramirez Sarduy
(@TomSarduy) reported
@virginmedia I tried that 20 times already. The issue is not with the speed, or with the service status. It's with the package loss and late packages. And it happens every day, and it means I can't play any FPS games even if I pay > £60/month for this service.
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Tomas Ramirez Sarduy
(@TomSarduy) reported
@virginmedia another weekend @virginmedia with internet drops, package loss... every weekend, same issue.
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Ryu Misukiri
(@RMisukiri) reported
@Amadeus_SW @DJRavine @virginmedia That is just terrible for lack of better words.
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Ben Kasuba
(@ben_k1234) reported
@virginmedia Yes there was! Luckily it was only down for 4-5 hours today. Still does not fill me with confidence, I could miss an exam in that time...
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Hoy te Hablo de
(@hoytehablode) reported
Hey @virginmedia Is time for you to improve the Upload speed, we are not in the 90s anymore and internet has changed, having 500Mb Down and 35Mb up is ridiculous. I understand DOCSIS won't give symmetric speed, but at least 100 Up should be the standard.
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Lottie Lewis
(@LottieHistory) reported
My mum hasn't had @virginmedia services properly for months. She has pixelated TV, dead landline, and internet being down for hours at a time. They've told her @Ofcom says she can't have any compensation. Does that sound right?? They also keep extending the date it will get fixed