Virgin Media Outage Report in Golborne, Borough of Wigan, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Golborne, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Golborne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Golborne, Borough of Wigan, England
The most recent Virgin Media outage reports came from the following cities: Warrington, Wigan, Sale, Liverpool, Bolton, Widnes, St Helens, Bury, Salford, Altrincham, Chorley, Runcorn and Prescot.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Wi-fi | |
| Warrington |
Internet | |
| Wigan |
Internet | |
| Sale |
Total Blackout | |
| Liverpool |
Total Blackout | |
| Liverpool |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Golborne, England
Latest outage, problems and issue reports in Golborne and nearby locations:
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Alan Dean
(@alandean1878) reported
from
Roby, England
@virginmedia The nightmare continues!!! Buffering is now a way of life for us. As is watching any programme on a streaming service in short two minute bites!
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Kerry Louise
(@KerryKez7) reported
from
Urmston, England
Don’t ever get Virgin Media internet/WIFI it’s SO garbage & keeps going off especially when your watching something WTF & apparently it’s the most up to date & according to them it’s the best NO it’s not plus it’s expensive for being SO c**p 🤬💷😤
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Tony
(@AckerHeron) reported
from
Liverpool, England
Hi @virginmedia, my dear old mum has been on the phone for 20 minutes because her broadband has gone down. Your advisors keep saying to reset the hub and disconnecting before it's sorted. Any ideas? Still using the crap one you sent years ago despite her recontracting
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Rob
(@Robertlfc_) reported
from
Liverpool, England
@virginmedia thanks for the awful internet service, f*cking useless you are
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Tom Rushton
(@tomrushton88) reported
from
Haydock, England
@virginmedia Don't use this company its disgusting and disappointing the way they treat customers. Been trying to sort my contract out for 3 months now while they rob my money, create contracts that I've not agreed to and cancel complaints that I've raised.
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zach close YT 🏳️🌈🏳️🌈
(@ZachcloseYT) reported
from
St Helens, England
You say you care about your customers and if you did you would fix your ******* **** Internet problems that everyone is having and don't even bother replying @virginmedia
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🦔🦊Johnny1983 🦝🐱 (Big Animal Lover🐕🐶🐁)
(@JohnnyDude1983) reported
from
Bury, England
@virginmedia It's nothing you can help with on twitter unfortunately 😞.
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Mrs Smith
(@SmithysMaud) reported
from
St Helens, England
@jenwahkiddles @virginmedia Pity they didn’t do it for us, had no tv or broadband for over 3 months and can’t even get the compensation they owe us, plus the direct debits they took knowing we had total loss of service. Shambolic company.
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Mrs Smith
(@SmithysMaud) reported
from
St Helens, England
@virginmedia can someone help me please? I’m about to lose my ****. Never ever known anything like this company. Now telling me lies on WhatsApp. Saying i logged an issue weeks after engineers had already been out to find the fault. Refusing compensation after 4 mths no service.
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Rob
(@Robertlfc_) reported
from
Liverpool, England
@virginmedia fix ur awful service!!!!
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Tom Rushton
(@tomrushton88) reported
from
Haydock, England
@virginmedia Or put me through to a manager or try to be remotely helpful in keeping me as a customer, im trying to sign an 18 month contract to give you money every month which I could just give to someone else I will not let this lie till i have my money back!
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Councillor Michael Haw *🇺🇦
(@CllrMichaelHaw) reported
from
Eccleston, England
Virgin media customer service 🥴😭🤯
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Ray Waring
(@RayWaring) reported
from
Liverpool, England
@virginmedia Sorry I really don’t get it. A few hours ago I was told that your team would investigate etc. Now you’re telling you don’t have any access so I’m left to hang on with no one from VM being able to update me. Is that it?
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Josh
(@Parleyyyyyy) reported
from
Liverpool, England
@virginmedia I’ve just done that. If you watch the video though you’ll see it doesn’t even let me get to the login page. As soon as I click on virgin media customer it tries to take me to a website & then closes down
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Tom Rushton
(@tomrushton88) reported
from
Haydock, England
@virginmedia And the last complaint I raised over this got cancelled because it didn't have any details to the complaint even though all the messages are there to see through your WhatsApp service but the retentions team can't see that or deal with the complaint or help in anyway way
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Andrew
(@andym1908) reported
from
Warrington, England
@skytv @skytv . I am disappointed with your customer service and technical team . They have disconnected my sky viewing card . Why ?. I want rectifyying ASAP . Or shall I just cancel my subscription and go over to virgin media
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owen southworth
(@obpls1995) reported
from
Wigan, England
@virginmedia can you explain why the moment I told your staff over the phone that I was disabled they decided to speak to me as if I was an idiot and then tell me they can't help me because I can't spell out my password despite telling them 5 times what the password was.
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Ray Waring
(@RayWaring) reported
from
Liverpool, England
@virginmedia Please contact me via this route - will be the quickest way to respond and resolve the issue
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Mrs Smith
(@SmithysMaud) reported
from
St Helens, England
@virginmedia I reported a total loss of service on 31/8. It was finally fixed this morning. After no shows, lies and weeks between visits. They have not even offered to cover the cost of my last 3 dd’s which I wish I hadn’t paid as I had no service whatsoever
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Alan Dean
(@alandean1878) reported
from
Roby, England
@virginmedia Everything struggles to stay connected to the Internet. Mobiles, laptops, the TV's. I'm not sure if the speed is an issue as I haven't checked it. (I'm not sure how to.)
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Bartosz Matysiak
(@bmatysiak94) reported
@virginmedia Like I'd said, I've tried contacting you by phone (as mentioned in the link above) for few hours, with no success. Given that the alternative is contacting you by letter (which I highly doubt you'll answer to), that's not really a solution now, is it.
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Twisty Fingers
(@cala99) reported
@virginmedia Absolutely terrible. Waiting over 5 months for installation. Keep coming and "forgetting" what they need to do the actual install. And rescheduling. For a month later. Shockingly terrible service. Would go with another provider if possible.
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Claire 👩🏻🦰
(@Gisforgingers) reported
Hi @virginmedia - how do I cancel my mobile plan? I can’t find an option in the app.
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ViewFromHere
(@_ViewFromHere) reported
@virginmedia Hi, yes, I was told that this was being processed during my call to cancellations - but, I've received anxiously nothing to confirm this, either in email or anything within my account - I don't really want to go through some form argument down the line, hence I'm reaching out
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Claire Lovett-Owen
(@spookylovett) reported
@virginmedia Hello AR @virginmedia are you sending a link? Booked in to discuss complaint and cancellation and as yet no link or call
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Angela Donoghue
(@AngelaDonoghue6) reported
@virginmedia ir customer service is appalling Ofcom need to get involved
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Black Lives Matter!
(@JasonPaulPark) reported
Calling @virginmedia because they're not meeting minimum speed guarantee: however much a minute. Being told they're having internet issues so can't even test your line: PRICELESS. I'm annulling my contract asap and don't recommend them to anyone. Totally atrocious all the time!!
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TianaSeychel
(@MzSey7488) reported
@virginmedia For an order update I'm sorry that's ridiculous. An open forum is your solution? There's absolutely no reason someone can't just take a reference number and track down my order for an update
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Smudge Sunday 2
(@SmudgeSunday2) reported
@virginmedia impossible to get through to cancel my account. Tried several times and just stuck on hold. One for Trading Standards?
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liv💕
(@LivErin_x) reported
@virginmedia I’ve rang each month to fix this situation but there’s never anyone to even answer the phone. I think I’m entitled to 5 months free wifi or £235 for the sheer inconvenience you have caused me! I’ve had talk talk wifi since Feb 1st, you have made me pay for 2 wifis