Virgin Media Outage in Oxford, England

@virginmedia was on phone for over 2hrs yesterday sorting out why disconnected...now waiting on phone again already 30mins still no answer to find why still no internet... absolute awful customer service

@virginmedia They said only that some credit will be made to me, which resolves at best only part of the issue—they didn't give me a ref number. I told them that when I sent in the complaint I opted to receive reply in email, so asked them to do that. They said they would, but they have not.

@virginmedia Still very slow and unreliable and barely any internet over WiFi! Connection speed is advertised as up to 100Mbps but im having to use my mobile 4g

Really crap service from @virginmedia as tv not working & call centre keeps cutting me off #fail

Virgin media are dreadful! I'll never use them again! If you cancel by phone make sure to do by post also, cause they will lie and say you didn't. Dreadful customer service @virginmedia

@virginmedia It says everything’s fine, and my personalised checker when I sign in says everything is fine too, the same as all of these other people.

@virginmedia @HelpTheNosey Same thing here in Oxford. As someone who works from home fairly regularly this is costing me money twice. When can we expect a fix?!

@virginmedia They are saying they can't get a technician out today. Service went down at 9am, it was reported fixed mid-morning, which it wasn't. They are now trying to tell me this is a new fault which can't be looked at until tomorrow earliest.

I gave up praying when I lost my Catholic faith as a child, but reaching God is still easier than getting a useful answer out of @virginmedia tech support.

@virginmedia has everyone at customer care taken the day off? I wouldn’t blame them really it’s a lovely day. Just a shame I’ve wasted it on hold for 35 mins to you

@virginmedia As our VM phone is down too I don't want to use my mobile. This is why I'm asking you to look in to it for me. Please!!!

mate, good evening @LValoisXI! are you still getting that iPh Virgin Media WiFi problem?

Really nice of your staff to hang up on me when I ask to go through to the complaints deptartment @virginmedia

@virginmedia our broadband isn’t working - has been done for over 12hrs. OX3 0QP - can see there is a known issue but when will a fix be applied?!

@DamianMoore @virginmedia @bt_uk got me up and running extremely quickly, if that is of any use at all. I’ve never experienced anything so efficient!

@virginmedia Hi - of course a price increase for no extra service is bad news, but coupled with the frankly insulting customer experience I had today, it’s doubly infuriating. I was left on hold with no answer in silence for 20 mins after which I hung up

Are you JOKING @virginmedia?! You’re hiking my bills for no additional value and this winning ‘service’?! @VirginMediaCorp @VMSolutions_

Never been so angry in all my life. Calling to complain about an almost 10% increase in my @virginmedia bill - spent 24 mins on the phone - 2 of them talking to an actual person who then put me on hold in silence while he ‘tried to help me’

@virginmedia Again rubbish service and lies.. will be contacting the ombudsman now trying to charge me more money for an incomplete service

Another wasted afternoon waiting for @virginmedia rubbish service will be moving to @SkyUK as soon I can could @CPWTweets sort me out? #rubbishfibre #virginmediasucks #waitingagain #boredofpoorservice #overseascallcentre #onthephoneattitude

@virginmedia Thanks for nothing. Got offsite husband to look it up on his RELIABLE connection. No website, no answer on the phone, no answer on Twitter?! Zero stars for customer service.

@virginmedia Can’t get an answer by phone and your website says it’s unavailable. What’s up with the intermittent service?! OX13 6AS

@UKTV @pearlsgirl0788 @julie_cooling @virginmedia @SkyUK @bt_uk @TalkTalkTV @alibi_channel Wi-Fi signal kept dropping - was sorted within 24 hours. Landline nor working - engineer out and fixed within 48 hours. Never had a problem with incorrect billing. I'd be delighted to know why @UKTV has a vendetta against @virginmedia - yes that's what it sounds like

@MickHarkin2 @virginmedia I didn’t cancel. My 12 month contract ended along with the promotional discount, I couldn’t justify £59 a month, so opted for broadband only. VM came back with a great offer to keep my original triple play package for another 12 months and I’m really happy with that

@virginmedia It’s not my phone line - it’s your ridiculous press 1 , press 2 etc customer line. Just have a person answer the phone.

@virginmedia are a absolute disgrace of a service, time to look at another provider #awfulcustomerservice

@blnode @virginmedia We were a Virgin customer once upon a time. Lasted...ONE day. Then reverted back to Sky. Poor products. Worse service

@virginmedia your customer service sucks, your replacement channels are a load of crap, I want @UKTV reinstalled #bringbackuktv

@virginmedia No, states that there are no issues

@virginmedia any known service faults in OX10 area? Devices connected but no internet?!

@virginmedia Net & phone install was 08/03. Despite 4 visits to the house and knowing the phone cable is broken outside the building we have still got no word when the construction team might get round to us. This is my acc but at my mothers property (she isn’t gd with tech)....

@virginmedia Thanks, It states there is issues with TV not broadband. My internet is back on for now.

@virginmedia ya ******* internet is shit, WiFi goes off more than me ******* light switch, quicker using the bastard post !

@virginmedia We did and spent 30 minutes to an hour on hold due to an issue you failed to contact us on #wasteoftime #lossofearnings #willfindanewprovider

@virginmedia Are you being serious the cable is running over the top of tree roots in the garden.. The installation is terrible. How somebody could leave a job like that is beyond me

@virginmedia We have been trying to resolve the issue and got nowhere with anyone, every time I get lied to with another story

@virginmedia I am appoalled by the service which I have been receiving from your customer service and comaplints team. I have had 6 engineers out on the last month to try to fix my internet problem and I am still am receiving intermittent broadband service. HELP @MoneyTelegraph

@virginmedia @bt_uk Here we come👍🏻 Another Virgin Media customer bites the dust👏🏻

When @NetflixUK goes down on @virginmedia & you don’t know what to do with the rest of your evening 🤔

@virginmedia @virginmedia I'm trying to get the Hayu app onto my TV I'm not sure if I have the correct remote (I don't have the double-sided remote) can you help me