Is Virgin Media having an outage in Oxford, England?

@virginmedia They said only that some credit will be made to me, which resolves at best only part of the issue—they didn't give me a ref number. I told them that when I sent in the complaint I opted to receive reply in email, so asked them to do that. They said they would, but they have not.

@virginmedia Still very slow and unreliable and barely any internet over WiFi! Connection speed is advertised as up to 100Mbps but im having to use my mobile 4g

Really crap service from @virginmedia as tv not working & call centre keeps cutting me off #fail

Virgin media are dreadful! I'll never use them again! If you cancel by phone make sure to do by post also, cause they will lie and say you didn't. Dreadful customer service @virginmedia

@virginmedia It says everything’s fine, and my personalised checker when I sign in says everything is fine too, the same as all of these other people.

@virginmedia @HelpTheNosey Same thing here in Oxford. As someone who works from home fairly regularly this is costing me money twice. When can we expect a fix?!

@virginmedia They are saying they can't get a technician out today. Service went down at 9am, it was reported fixed mid-morning, which it wasn't. They are now trying to tell me this is a new fault which can't be looked at until tomorrow earliest.

I gave up praying when I lost my Catholic faith as a child, but reaching God is still easier than getting a useful answer out of @virginmedia tech support.

@virginmedia has everyone at customer care taken the day off? I wouldn’t blame them really it’s a lovely day. Just a shame I’ve wasted it on hold for 35 mins to you

@virginmedia As our VM phone is down too I don't want to use my mobile. This is why I'm asking you to look in to it for me. Please!!!

mate, good evening @LValoisXI! are you still getting that iPh Virgin Media WiFi problem?

Really nice of your staff to hang up on me when I ask to go through to the complaints deptartment @virginmedia

@virginmedia our broadband isn’t working - has been done for over 12hrs. OX3 0QP - can see there is a known issue but when will a fix be applied?!

@DamianMoore @virginmedia @bt_uk got me up and running extremely quickly, if that is of any use at all. I’ve never experienced anything so efficient!

@virginmedia Hi - of course a price increase for no extra service is bad news, but coupled with the frankly insulting customer experience I had today, it’s doubly infuriating. I was left on hold with no answer in silence for 20 mins after which I hung up

Are you JOKING @virginmedia?! You’re hiking my bills for no additional value and this winning ‘service’?! @VirginMediaCorp @VMSolutions_

Never been so angry in all my life. Calling to complain about an almost 10% increase in my @virginmedia bill - spent 24 mins on the phone - 2 of them talking to an actual person who then put me on hold in silence while he ‘tried to help me’

@virginmedia Again rubbish service and lies.. will be contacting the ombudsman now trying to charge me more money for an incomplete service

Another wasted afternoon waiting for @virginmedia rubbish service will be moving to @SkyUK as soon I can could @CPWTweets sort me out? #rubbishfibre #virginmediasucks #waitingagain #boredofpoorservice #overseascallcentre #onthephoneattitude

@virginmedia Thanks for nothing. Got offsite husband to look it up on his RELIABLE connection. No website, no answer on the phone, no answer on Twitter?! Zero stars for customer service.

@virginmedia Can’t get an answer by phone and your website says it’s unavailable. What’s up with the intermittent service?! OX13 6AS

@UKTV @pearlsgirl0788 @julie_cooling @virginmedia @SkyUK @bt_uk @TalkTalkTV @alibi_channel Wi-Fi signal kept dropping - was sorted within 24 hours. Landline nor working - engineer out and fixed within 48 hours. Never had a problem with incorrect billing. I'd be delighted to know why @UKTV has a vendetta against @virginmedia - yes that's what it sounds like

@MickHarkin2 @virginmedia I didn’t cancel. My 12 month contract ended along with the promotional discount, I couldn’t justify £59 a month, so opted for broadband only. VM came back with a great offer to keep my original triple play package for another 12 months and I’m really happy with that

@virginmedia It’s not my phone line - it’s your ridiculous press 1 , press 2 etc customer line. Just have a person answer the phone.

@virginmedia are a absolute disgrace of a service, time to look at another provider #awfulcustomerservice

@blnode @virginmedia We were a Virgin customer once upon a time. Lasted...ONE day. Then reverted back to Sky. Poor products. Worse service

@virginmedia your customer service sucks, your replacement channels are a load of crap, I want @UKTV reinstalled #bringbackuktv

@virginmedia No, states that there are no issues

@virginmedia any known service faults in OX10 area? Devices connected but no internet?!

@dilan_ipekx @JackofallReeds @virginmedia The planned disconnection was to a Virgin Media box which was requested from VM. The work was done earlier than originally scheduled therefore causing the issue as everything hasn't been transferred to a new unit. We are now working closely with VM to rectify the issue.

@UKPowerNetworks @JackofallReeds @virginmedia Thank you for the apology, but what I wanted to know is when there is a “planned” disconnection/outage does it actually take 2 weeks to rectify, I think it’s pretty absurd that when planning something like that you don’t have a plan to actually fix it.

@ahmet67yilmaz @virginmedia You poor thing! That is very poor!

🤔 my @virginmedia 350 mbps is kicking out approx 30-80 mbps for £52 per month WOW 🙄customer support is a joke don’t waste your money #virginmedia #martinlewismoneyshow #CustomerService

@Kaostanza @virginmedia @starzplayuk Never fix ,never. I’m sooooooooo regret.

@RebekahSeldon1 Looks like another pissed off virgin media customer

Virgin media actually sucks... all these random cuts to the internet just pissed man off

We are paying near on 40 a month just for Internet here and the service is poor @virginmedia. Had to disconnect the WiFi more than twice in 20 minutes

@virginmedia your Internet service is awful and overpriced.

@virginmedia useless once again. Get through to your CC to advise there is ANOTHER fault on my line and people in my area are also affected. No one is able to help or even raise it as a fault. Beyond a joke.