Virgin Media Outage in Oxford, England

So @virginmedia seems to have gone down across the whole country simultaneously. Will be interesting to see what the root cause is.

@virginmedia well after couple of lengthy phone calls today to virgin, I was told account were up & working again, when I rung today there was message saying there was a fault, tried to login this eve, Dane shit as yest, NO authenticity code sent, complete load of shit stay clear

@virginmedia tried logging on to my isa account, asking me for authentication code, request it, no txt coming thru, ring the 20 mins then told there shutting, & will ring back tomos. They Admit there’s a prob, OUT IT ON YOUR WEB THEN, don’t have thousands ringing up 💩service!

@virginmedia No I haven't. Even the service status page is down on the website. :( the phone lines tell me you are working on it, which is fabby but would be good to know what the issue is and how serious I suppose. Thanks for coming back to me so quickly though. :)

@MarkRover @virginmedia Nightmare, normally get good comms when things are down but I have nothing to go on.

@virginmedia Any idea when the broadband issue for ox145 will be fixed. When I ring 150 I get no actual update, just that you are working on it. I work from home and rely on this. Ta. :)

Virgin Media down in at least part of central Headington. Engineer on his way, apparently

@vmbusinesshelp @vmbusiness @virginmedia A major fault apparently. They claim to be “working hard” to fix it. Shambles

@virginmedia WiFi is STILL not working... new engineer installed today following a move, and couldn’t make it work. Promised me I’d get a call, but didn’t. I phoned tech support, they promised a call in 4 hours. Guess what THEY DIDNT EITHER.

@virginmedia I’ve just got home from work, after leaving home at 7.20 this morning so destined never to have the problem solved. Perhaps I should cancel my direct debit, that way I will have contact in no time!

@virginmedia Thanks for your message and offer to go on this web chat. Just tried and your closed, so this doesn’t help either!! My friend who lives with us was the reason for getting Sky sports and his team Spurs are on BT sports and he can’t watch it!!

@virginmedia I haven’t tried again as it would be my 4th attempt & I’m a very busy person. I’d appreciate any help or advice.

@virginmedia It was changed by your team trying to compete with sky but could not match the like for like with sky so asked to be left as was till my notice period was up. Virgin have made this a very difficult transition and treated a loyal customer with utter contempt

@virginmedia Sorry you’ve just asked me if I’ve contacted your customer support team . How about you read the thread , yes over 5 hrs on the phone

@virginmedia you have completely messed up by accounts you are incompetent company I want my problems sorted now this as been going on for four days

After waiting for over 1 hour to talk to a human on @virginmedia, can't help but feel like I was being trolled by the choice of background songs. One says "I could get used to this", other about being down down down... Somehow I don't think this is the best choice of mood music.

@virginmedia On hold 15 mins so far because I want to reduce my package, do you ever answer these calls or do I just cancel direct debit 😡

@jashley586 @virginmedia Thanks just switched to this channel 🙂 can't check service status on virgin website as that appears broke too 😮🙁

@CambridgeGuy1 @virginmedia Broken here too…

@Virgin the internet is so bad in the Abingdon area that updates on my iPad keep rejecting this is over the last 24 hours #virginmedia

@virginmedia hi, my wifi has not been working in the ballyboden are Dublin 16 all weekend and its still not working can you advise what the issue is

@virginmedia No. Has been poor for months now and only getting worse

@FutSpy Dont know if it was virgin media or fifa servers this weekend but I had the worst gameplay iv ever experienced

📝 We speak to @VirginMedia's VP of #DigitalTransformation, Sarah Golley, about how digital transformation means putting the customer first 🤝 @IPsoft | @NTT_DATA_UK

@virginmedia @GGrad_ You never are... Yet you only have to go to down detector to see otherwise... Ur site never shows the correct info and is a waste of time... Show that ur higher ups

@AaronCaracciolo @virginmedia @virginmedia could not care any less about its customers. Truly shocking service

@virginmedia Why was I lied to by your customer service representative a few days ago. I called up to find out why i had lost access to HD channels and was told i was either wrong or it was a technical issue. I still have episodes of shows recorded on sky1HD how if I never had HD

@virginmedia @Michael66616481 Rubbish, I text this service last Thu (21/05/20) and still have not had any response

@virginmedia @_jonesmark Nonsense I text this ‘service’ on Thursday 21st May and still have not had a response...

@virginmedia Did this. Signal went from good to great. However the next morning signal was poor again.