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Virgin Media Outage Report in Oxford, England

Why is my Virgin Media service not working?

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If you are having issues, please submit a report below.

The latest reports from users having issues in Oxford come from postal codes OX4 , OX1 and OX3 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Oxford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Oxford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Oxford, England

The most recent Virgin Media outage reports came from the following cities: Oxford, Witney, Begbroke, and Didcot.

CityProblem TypeReport Time
Oxford Phone 2 days ago
Witney Internet 2 days ago
Oxford Internet 5 days ago
Oxford Internet 5 days ago
Oxford Internet 5 days ago
Oxford Internet 8 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Oxford, England

Latest outage, problems and issue reports in Oxford and nearby locations:

  • inmilla68
    Inmita Medina (@inmilla68) reported from Milton, England

    @virginmedia I have already written to you twice in here and you just don’t bother to answer. Impossible to communicate with Virgin by any means. No customer services whatsoever!

  • inmilla68
    Inmita Medina (@inmilla68) reported from Milton, England

    @virginmedia I have been without internet since yesterday. It is really frustrating in these difficult times when people need to work from home. Impossible to talk to anyone!!! Still don’t know when the problem will get sorted!!!

  • KatieFellows1
    Katharine Fellows (@KatieFellows1) reported from Oxfordshire, England

    Hi @virginmedia are there problems with broadband/wifi in Oxford- can’t get anything to work...

  • SuzanneG1996
    Suzanne Gorham (@SuzanneG1996) reported from Oxfordshire, England

    @virginmedia broadband been down all day, tried everything to restit with no avail, its making working from home abslotuly impossible! Service checker online says no known faults in our area?

  • inmilla68
    Inmita Medina (@inmilla68) reported from Didcot, England

    @virginmedia Yes. We have been without internet in the area since yesterday and sit nice yesterday you are saying you will get it fix in the next 4 hours. Just now, another text that we’ll have to wait till 8 o’clock. This a joke, honestly 😡

  • inmilla68
    Inmita Medina (@inmilla68) reported from Didcot, England

    @virginmedia You apologize??? Really??? In the middle of a pandemic , I am a key worker and had to work from home today band I have missed all the meetings. I wish I could cancel my contract and had nothing to do with Virgin ever again!

  • roxanneselby
    Roxanne Selby (@roxanneselby) reported from Oxfordshire, England

    @virginmedia problems in OX2? No internet here

  • inmilla68
    Inmita Medina (@inmilla68) reported from Didcot, England

    @virginmedia Great! In the middle of a worldwide pandemic and the service is down since this morning in Didcot. With so many people working from home and you let everyone down. I am waiting to finish my contract with you and bye-bye. You won’t see me ever again !!!

  • inmilla68
    Inmita Medina (@inmilla68) reported from Didcot, England

    @virginmedia I just want to cancel my contract. You are not a reliable company. You can’t even bother to speak with the customers that pay you.

  • AmandaD00131015
    Amanda Davies (@AmandaD00131015) reported from Oxfordshire, England

    @virginmedia @libertyglobal I refuse to ring again at a charge to myself, I was told a member of yr complaints team would call me. Your customer service is absolutely terrible

  • wcbutcher
    Bill Butcher (@wcbutcher) reported from Kidlington, England

    @virginmedia what’s going on? Been without internet in OX5 area since yesterday afternoon. Trying to work from home. These are difficult times as it is without this issue.

  • Malders
    Nick Malden (@Malders) reported from Godstow, England

    @virginmedia down in oxford again. Ox2 8pg

  • ellejack1824
    Andrew Daly (@ellejack1824) reported from Oxfordshire, England

    @virginmedia broadband down in oxford. Looks like this is a national issue. When will it be fixed ?

  • AmandaD00131015
    Amanda Davies (@AmandaD00131015) reported from Oxfordshire, England

    @virginmedia Still not had the courtesy of a phone call 30 days after making 2 complaints. I would NEVER EVER recommend @virginmedia @libertyglobal. I had a box fitted to my house without my permission & hadn’t ordered

  • roxanneselby
    Roxanne Selby (@roxanneselby) reported from Oxfordshire, England

    @virginmedia It says no known issues but there plainly are as we have no internet

  • Hoopsjackal
    Mark Crossley (@Hoopsjackal) reported from Wheatley, England

    @virginmedia I was promised a call back within 24 hrs on Saturday, still nothing. Problems with TV and Broadband, can u please arrange an engineer urgently

  • macer_amber
    Amber 🖤 (@macer_amber) reported from North Leigh, England

    @virginmedia why is your wifi so rubbish , not working. hasn’t been working since like 8 yesterday

  • wcbutcher
    Bill Butcher (@wcbutcher) reported from Kidlington, England

    @virginmedia the system is down in OX5 again. Also how are we expected to report a fault on line if it’s down. This is unacceptable 2nd time in 2days. Will the £50 compensation you offered for the 1st now be increased. It’s NYE so Plse get it sorted.

  • Malders
    Nick Malden (@Malders) reported from Godstow, England

    @virginmedia No difference with hub factory reset as a router with other router switched off. Green internet light flashing on the hub. Message Problem connecting to the internet on 192.168.1.1.

  • KatieFellows1
    Katharine Fellows (@KatieFellows1) reported from Oxfordshire, England

    @virginmedia Yep just checked our postcode and an issue has been flagged- hoping resolved soon!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Jase_Robbins
    Jason Robbins (@Jase_Robbins) reported

    @vmbusiness What's the estimated fix time for your Travelodge WiFi? Tried calling your help desk and you get "We have an issue, we're working on it" and then it hangs up. Very poor service (not just the customer service)

  • islingtonlloyd
    Lloyd Child (@islingtonlloyd) reported from Islington, England

    Nope, not just me. Hurry up & fix it @virginmedia , I want to watch the game in UHD

  • IanPRSNorthwest
    Ian Mills (@IanPRSNorthwest) reported

    @virginmedia If this can't be accommodated please accept this as written notice of my intention to terminate my contract.

  • Joshua50227705
    Joshua (@Joshua50227705) reported

    @virginmedia @TheLeeRamsay is there an email address for your CEO? If not what is the highest in command I can receive an email for? Your customer service is disgraceful.

  • CreswickFiona
    FionaC (@CreswickFiona) reported

    @virginmedia The only deal I have been offered for my current package is £59 per month but if I was a new customer it would be half that for 18 months which means as a loyal customer I am paying over £500 more - what are you doing to keep your customers?

  • spotts70
    Sorcha Potts (@spotts70) reported

    @virginmedia there appears to be issues with your service in D7 area the last two days , have an elderly mam living on her own and can't watch TV reception is crap. Wanted to watch world cup tonight . Can you sort this out clearly an issue.

  • beccieee77
    Becci Wells (@beccieee77) reported

    @virginmedia Nothing as they did not listen to my complaint and NO managers work there Paul would not give surname ... previous issues with No signal someone from UK called me and got resolved . Paul and his colleagues don't have answers on their script and so no better off than this morning.

  • KevinDNash
    Kevin Nash (@KevinDNash) reported

    @virginmedia Yes AC, Ofcom state after eight weeks another Virgin Media complaint can be handed to CISAS, generally expected it won't go that far. The fact VM refuse to do anything to help - other than phone India isn't looking hopeful.

  • Slipperami
    Slipperami (@Slipperami) reported

    @virginmedia What a shame you don't appear to have the ability (or desire?) to update your service status pages quickly. When I can't make calls from my mobile and I check your service status page it shouldn't be saying "no problems here" hours after you knew about it. Be ashamed.

  • jitenm54
    jiten mehta (@jitenm54) reported

    @virginmedia Have to say the worst customer service ever. After being mis sold I have spent 6 hours on the phone and put in 3 complaint and still they are not willing to help. Is anyone please able to help me resolve this?