Virgin Media

Virgin Media Outage Report in Oxford, England

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The latest reports from users having issues in Oxford come from postal codes OX4.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Oxford, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Oxford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Oxford, England 01/19/2026 21:00

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Oxford, England

The most recent Virgin Media outage reports came from the following cities: Oxford, Didcot, Abingdon, Oxfordshire, Woodstock, Kidlington and Witney.

Loading map, please wait...
City Problem Type Report Time
United KingdomOxford Internet
United KingdomDidcot Internet
United KingdomAbingdon Wi-fi
United KingdomAbingdon Wi-fi
United KingdomAbingdon Wi-fi
United KingdomAbingdon Wi-fi

Community Discussion

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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Oxford, England

Latest outage, problems and issue reports in Oxford and nearby locations:

  • bettyjo62 Betty Jo Workman (@bettyjo62) reported from Abingdon, England

    @DailyMailUK #virginmedia such a bad service

  • ellejack1824 Andrew Daly (@ellejack1824) reported from Oxfordshire, England

    @virginmedia no reply from your customer services number - I need a broadband engineer visit. How do I arrange this if noone answers the phone !

  • a1_nos A1NOS (@a1_nos) reported from Abingdon, England

    @CloopR @virginmedia Also had a huge issue with Together Energy who owed me £500 and wouldn’t pay it. Eventually contacted finance lady at Daily Mail who contacted them and I got my money. Will dig her details out if I can. She was very helpful.

  • Oxfordwolf Oxford Wolf /\_/\ 🔶 (@Oxfordwolf) reported from Oxfordshire, England

    Dear @virginmedia, our Internet stopped working at 4:50 this evening. Right before my 5pm work video call. Now I cant turn my @HiveHomeUK lights on because your service is still down. Get it sorted would you please.

  • a1_nos A1NOS (@a1_nos) reported from Abingdon, England

    @CloopR @virginmedia Just horrid. I had the same problem with Vodafone. In the end the only way I resolved it was a good friend was golfing buddies with the CEO otherwise I don’t think I’d have sorted it.

  • inmilla68 Inmita Medina (@inmilla68) reported from Didcot, England

    @virginmedia 1hour waiting the first time and disconnected. This is the second time, still on the phone and waiting 55min. It is pretty much the whole day wasted trying to talk to customer services. Can you please help?

  • Melyclassy Melisa Soto (@Melyclassy) reported from Oxfordshire, England

    @sandraHandscom1 @Bates_No1 @virginmedia I am on the same, worst customer experience ever. It is impossible to get on hold on the phone, they webpage is limited on options to cancel their service. #neveragain

  • AlistairNCox Al (@AlistairNCox) reported from Crowmarsh Gifford, England

    @virginmedia do you know how much longer the internet will be down in OX10 8 ??

  • SmithRodwsmith1 Rodney Smith (@SmithRodwsmith1) reported from Cumnor, England

    @virginmedia Hi, I got through & they ran some tests & everything was fine(:-) but it was suggested that maybe there is some Network maintenance somewhere & that when it’s completed the Top Green Flashing light on the Router will go back to normal🤞🙏👍

  • AmandaD00131015 Amanda Davies (@AmandaD00131015) reported from Oxfordshire, England

    @virginmedia Rubbish customer service all round from virgin media. I will be taking this to the ombudsman

  • SmithRodwsmith1 Rodney Smith (@SmithRodwsmith1) reported from Cumnor, England

    @virginmedia Hi I downloaded the latest Update for my Apple Phone & ever since then when i click on my Virginmedia Hub3 my phone says it’s connected to the network but has weak security I’ve never known it to say that before😱

  • Neeknowsbest Kim (@Neeknowsbest) reported from Didcot, England

    @virginmedia Hi. I have has my your chat open for 24 hours, sent a text message 36 hours ago and no response to either. As a new customer, with a query, this is not a good start.

  • Brimson1 David Brimson (@Brimson1) reported from Yarnton, England

    @virginmedia unable to send emails on different email accounts. Is there a problem your end? 😖

  • KatieFellows1 Katharine Fellows (@KatieFellows1) reported from Oxfordshire, England

    @virginmedia Yep just checked our postcode and an issue has been flagged- hoping resolved soon!

  • JurassicGarden Char (@JurassicGarden) reported from Didcot, England

    The worst part of Lockdown wasn't the loneliness, the boredom or the agitation. It was seeing ******* Birdseye, McCain's and Virgin Media shoving happy family lockdown vibes down your throat to advertise themselves.

  • inmilla68 Inmita Medina (@inmilla68) reported from Didcot, England

    @virginmedia Hi there. Never got my 5 GB SIM card as stated in my contract. Been waiting for over a month and never got it! Impossible to get through customer services to speak to a human...

  • Melyclassy Melisa Soto (@Melyclassy) reported from Oxfordshire, England

    @virginmedia thank you for being an example of how bad customer service works! It took me 4 months to get on hold of you to cancel my service #NeverAgain

  • KatieFellows1 Katharine Fellows (@KatieFellows1) reported from Oxfordshire, England

    Hi @virginmedia are there problems with broadband/wifi in Oxford- can’t get anything to work...

  • AmandaD00131015 Amanda Davies (@AmandaD00131015) reported from Oxfordshire, England

    @virginmedia Yes I have logged a complaint and have 2 reference numbers. No my house is 25 years old, not a new build

  • AmandaD00131015 Amanda Davies (@AmandaD00131015) reported from Oxfordshire, England

    @virginmedia Then why did the call handler say 48 hours.? 28 days is unacceptable & no one has contacted me to find out details, so how can they resolve my issue?!?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • tejayemm Tommy Murray (@tejayemm) reported

    @virginmedia Just ran a speed test, looks like full speed has returned, for god knows how long though..... please get someone to look in the area/systems for issues, because whatever is going on, I bet the issue returns later today/tonight....

  • BradStrat Bradley Stratton (@BradStrat) reported

    @virginmedia Am at work now, but as of leaving at 7:30am it the broadband and TiVo boxes weren't working. The message on the service status for our address (BN13 1JL) said the issue should have been fixed by 3:30am last night.

  • GailVEynon Gail Richardson (@GailVEynon) reported from Edinburgh, Scotland

    @virginmedia So we can’t easily escalate to a manager the way you first implied? We will raise a complaint which will now include the fact that customer service is inadequate while you work from home. This stress is not helpful while I am pregnant - this should have been easy to resolve

  • oliethebomb David olivier (@oliethebomb) reported

    @virginmedia hey Virgin media can you plz help me with a billing issue, I have been charged for a wwe royal rumble , I had called to resolve this matter but was told I HAD ordered this and had to pay this. My contract is up next month and if this isn't going to be fixed I'll end.

  • darren_bell Darren Bell (@darren_bell) reported

    @mouthwaite @virginmedia Hi Tamzin! I’ve had this problem and helped a few people out with it. The virgin hub 3 is not fit for purpose as a Wi-fi router. The best thing frustratingly, is to but another good Wi-fi router and turn the HUB3 into modem mode and connect the new router. I did this and since

  • spudski76 Allan Shearer (@spudski76) reported

    @frazzz23 @Soctty123 @virginmedia I was the same with the wifi constantly dropping off, the guy came to the house and installed a new cable to router and gave 2 free wifi boosters, it was working fine till before xmas and has been terrible ever since, nightmare for home schooling

  • yasmeister Yasemin Kay Allen (@yasmeister) reported

    @virginmedia I’ve not had to deal with such bad customer service in my entire life and that is saying something.

  • jaykayred jackie wilkin (@jaykayred) reported from Merton, England

    @virginmedia If they could do that I’m sure they would have been able to fix it, so no.

  • AndersonCLou Claire Anderson (@AndersonCLou) reported

    @virginmedia Sadly not, the agent said I would get a text to say the P4 issue would be dealt with by 22/02. No ref No given. Can I have an engineer visit please as you are saying it’s fine but it’s definitely not. Yet again it’s dropping off again this morning. We can’t work like this.

  • J_Brookfield James Brookfield (@J_Brookfield) reported

    @virginmedia Every single time I call, regardless of the time day or night, it immediately cuts out and like I said it seems most of customers have the same problem.