Virgin Media Outage in Oxford, England

@virginmedia you have completely messed up by accounts you are incompetent company I want my problems sorted now this as been going on for four days

After waiting for over 1 hour to talk to a human on @virginmedia, can't help but feel like I was being trolled by the choice of background songs. One says "I could get used to this", other about being down down down... Somehow I don't think this is the best choice of mood music.

@virginmedia On hold 15 mins so far because I want to reduce my package, do you ever answer these calls or do I just cancel direct debit 😡

@jashley586 @virginmedia Thanks just switched to this channel 🙂 can't check service status on virgin website as that appears broke too 😮🙁

@CambridgeGuy1 @virginmedia Broken here too…

@Virgin the internet is so bad in the Abingdon area that updates on my iPad keep rejecting this is over the last 24 hours #virginmedia

@virginmedia Yes I live in Abingdon and the service is not good. Anytime there is rain there seems to be a problem

@MirrorTech @DailyMirror We do have a lot of problems @Virginmedia and has been going on for sometime

@virginmedia Mobile. They re-set the account and told me I had to wait an hour before I could try again. When I asked why I was treated like I was stupid.

@virginmedia @Virgin just been treated like a thick criminal by your customer service team, all because your website has locked me out and won't let me re-register. You should be ashamed.

@virginmedia was on phone for over 2hrs yesterday sorting out why disconnected...now waiting on phone again already 30mins still no answer to find why still no internet... absolute awful customer service

@virginmedia They said only that some credit will be made to me, which resolves at best only part of the issue—they didn't give me a ref number. I told them that when I sent in the complaint I opted to receive reply in email, so asked them to do that. They said they would, but they have not.

@virginmedia Still very slow and unreliable and barely any internet over WiFi! Connection speed is advertised as up to 100Mbps but im having to use my mobile 4g

Really crap service from @virginmedia as tv not working & call centre keeps cutting me off #fail

Virgin media are dreadful! I'll never use them again! If you cancel by phone make sure to do by post also, cause they will lie and say you didn't. Dreadful customer service @virginmedia

@virginmedia It says everything’s fine, and my personalised checker when I sign in says everything is fine too, the same as all of these other people.

@virginmedia @HelpTheNosey Same thing here in Oxford. As someone who works from home fairly regularly this is costing me money twice. When can we expect a fix?!

@virginmedia They are saying they can't get a technician out today. Service went down at 9am, it was reported fixed mid-morning, which it wasn't. They are now trying to tell me this is a new fault which can't be looked at until tomorrow earliest.

I gave up praying when I lost my Catholic faith as a child, but reaching God is still easier than getting a useful answer out of @virginmedia tech support.

@virginmedia has everyone at customer care taken the day off? I wouldn’t blame them really it’s a lovely day. Just a shame I’ve wasted it on hold for 35 mins to you

@virginmedia As our VM phone is down too I don't want to use my mobile. This is why I'm asking you to look in to it for me. Please!!!

mate, good evening @LValoisXI! are you still getting that iPh Virgin Media WiFi problem?

Really nice of your staff to hang up on me when I ask to go through to the complaints deptartment @virginmedia

@virginmedia our broadband isn’t working - has been done for over 12hrs. OX3 0QP - can see there is a known issue but when will a fix be applied?!

@DamianMoore @virginmedia @bt_uk got me up and running extremely quickly, if that is of any use at all. I’ve never experienced anything so efficient!

@virginmedia Hi - of course a price increase for no extra service is bad news, but coupled with the frankly insulting customer experience I had today, it’s doubly infuriating. I was left on hold with no answer in silence for 20 mins after which I hung up

Are you JOKING @virginmedia?! You’re hiking my bills for no additional value and this winning ‘service’?! @VirginMediaCorp @VMSolutions_

Never been so angry in all my life. Calling to complain about an almost 10% increase in my @virginmedia bill - spent 24 mins on the phone - 2 of them talking to an actual person who then put me on hold in silence while he ‘tried to help me’

@virginmedia Again rubbish service and lies.. will be contacting the ombudsman now trying to charge me more money for an incomplete service

Another wasted afternoon waiting for @virginmedia rubbish service will be moving to @SkyUK as soon I can could @CPWTweets sort me out? #rubbishfibre #virginmediasucks #waitingagain #boredofpoorservice #overseascallcentre #onthephoneattitude

@virginmedia Thanks for nothing. Got offsite husband to look it up on his RELIABLE connection. No website, no answer on the phone, no answer on Twitter?! Zero stars for customer service.

@virginmedia Can’t get an answer by phone and your website says it’s unavailable. What’s up with the intermittent service?! OX13 6AS

@UKTV @pearlsgirl0788 @julie_cooling @virginmedia @SkyUK @bt_uk @TalkTalkTV @alibi_channel Wi-Fi signal kept dropping - was sorted within 24 hours. Landline nor working - engineer out and fixed within 48 hours. Never had a problem with incorrect billing. I'd be delighted to know why @UKTV has a vendetta against @virginmedia - yes that's what it sounds like

@MickHarkin2 @virginmedia I didn’t cancel. My 12 month contract ended along with the promotional discount, I couldn’t justify £59 a month, so opted for broadband only. VM came back with a great offer to keep my original triple play package for another 12 months and I’m really happy with that

@virginmedia It’s not my phone line - it’s your ridiculous press 1 , press 2 etc customer line. Just have a person answer the phone.

@virginmedia are a absolute disgrace of a service, time to look at another provider #awfulcustomerservice

@blnode @virginmedia We were a Virgin customer once upon a time. Lasted...ONE day. Then reverted back to Sky. Poor products. Worse service

@virginmedia your customer service sucks, your replacement channels are a load of crap, I want @UKTV reinstalled #bringbackuktv

@virginmedia No, states that there are no issues

@virginmedia any known service faults in OX10 area? Devices connected but no internet?!

@virginmedia Still nothing. Router still has no lights and no internet. Did eventually get through to tech support who said we had to wait 2 days and call back if still not working!

So glad we are leaving @virginmedia in the next 2 weeks. Woke up to no Internet again. Seems to be a reacurring problem.

@virginmedia no internet again come on can’t get through to customer services what a joke

@virginmedia Internet has down for hours but you will still take the full monthly amount on time for services not rendered. Sounds perfectly fair.

@virginmedia I need help with my iPhone, and I am not going to Apple I need to speak to virgin media mobile for this

@virginmedia my virgin media is down in walsall

@virginmedia Ay yo @virginmedia my Internet has been down for an hour and I can't do anything

Annnnnd my internet is down again. Not surprised since the internet has been shoddy for the past month now but all your employees tell me over the phone is they’ll fix my energy levels or to reset the router. Paying £60+ for this mess, no thanks. @virginmedia

@virginmedia can u please fix yiur internet 🙏🏼😂😂

@virginmedia Gone down 3 times today alone! 11am, 7pm and 1am. Can’t even check the damn status site.