Virgin Media Outage Report in Oxfordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Oxfordshire, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Oxfordshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 26: Problems at Virgin Media
Virgin Media is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Oxfordshire, England
The most recent Virgin Media outage reports came from the following cities: Witney, Oxford, Abingdon and Woodstock.
| City | Problem Type | Report Time |
|---|---|---|
 Witney |
Internet | |
| Oxford |
Internet | |
| Oxford |
Wi-fi | |
| Witney |
Total Blackout | |
| Oxford |
||
| Witney |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Oxfordshire, England
Latest outage, problems and issue reports in Oxfordshire and nearby locations:
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Melisa Soto
(@Melyclassy) reported
from
Oxfordshire, England
@sandraHandscom1 @Bates_No1 @virginmedia I am on the same, worst customer experience ever. It is impossible to get on hold on the phone, they webpage is limited on options to cancel their service. #neveragain
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Amanda Davies
(@AmandaD00131015) reported
from
Oxfordshire, England
@virginmedia Then why did the call handler say 48 hours.? 28 days is unacceptable & no one has contacted me to find out details, so how can they resolve my issue?!?
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Rodney Smith
(@SmithRodwsmith1) reported
from
Cumnor, England
@virginmedia Put TV on 10.50am & First episode of TV going back into Samsung QLED TV was just after 11.15am now it’s fine again, it just shows that my Wiring is Fine & that it’s The Network Connectivity with the Culprit outside in The Green Virginmedia Box Outside.Can you plz send an Engineer
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Amelia
(@Amelia30549431) reported
from
Abingdon, England
@LaurakBuzz @virginmedia They can slow down your service in busy times. Dodgy. It’s in the contract though
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Betty Jo Workman
(@bettyjo62) reported
from
Abingdon, England
@DailyMailUK #virginmedia such a bad service
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David Brimson
(@Brimson1) reported
from
Yarnton, England
@virginmedia unable to send emails on different email accounts. Is there a problem your end? 😖
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Wendy
(@Wendywirdz) reported
from
Abingdon, England
@virginmedia are the worst company to get hold of. If you read this, please contact me about my account!!!! #virginmedia
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Amanda Davies
(@AmandaD00131015) reported
from
Oxfordshire, England
@virginmedia Yes I have logged a complaint and have 2 reference numbers. No my house is 25 years old, not a new build
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A1NOS
(@a1_nos) reported
from
Abingdon, England
@CloopR @virginmedia Just horrid. I had the same problem with Vodafone. In the end the only way I resolved it was a good friend was golfing buddies with the CEO otherwise I don’t think I’d have sorted it.
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A1NOS
(@a1_nos) reported
from
Abingdon, England
@CloopR @virginmedia Also had a huge issue with Together Energy who owed me £500 and wouldn’t pay it. Eventually contacted finance lady at Daily Mail who contacted them and I got my money. Will dig her details out if I can. She was very helpful.
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movenicely
(@movenicely) reported
from
Oxfordshire, England
@virginmedia the worse customer service I’ve had in a long time. An absolute racket- tv, internet, billing & customer service: all woeful - they allow themselves 28 days to respond to a query & the phone lines are inaccessible - you couldn’t make it up #avoidvirginmedia #crooks
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Stuart Crook
(@StuPCrook) reported
from
Oxfordshire, England
@virginmedia what’s the issue with the TVGO can’t log on with devices registered or even check them in the browser now
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Andrew Daly
(@ellejack1824) reported
from
Oxfordshire, England
@virginmedia no reply from your customer services number - I need a broadband engineer visit. How do I arrange this if noone answers the phone !
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Rodney Smith
(@SmithRodwsmith1) reported
from
Cumnor, England
@virginmedia I went on Virginmedia & it said they know of a TV Issue & it was affecting TV Go Users so does this it could be affecting normal TV Viewing through V6 Box & Virginmedia Router. The Fix time is estimated for 12pm Tomorrow(Engineer) I cannot watch TV Now it keeps going On & Off😱😫
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Wendy
(@Wendywirdz) reported
from
Abingdon, England
@virginmedia Finally we did. Took 2 days of texting. Not the best service.
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Melisa Soto
(@Melyclassy) reported
from
Oxfordshire, England
@virginmedia thank you for being an example of how bad customer service works! It took me 4 months to get on hold of you to cancel my service #NeverAgain
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movenicely
(@movenicely) reported
from
Oxfordshire, England
@virginmedia No problems so far today so fingers crossed
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Andrew Daly
(@ellejack1824) reported
from
Oxfordshire, England
@virginmedia WiFi down all day in Oxford - any idea on a time to fix ?
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Rodney Smith
(@SmithRodwsmith1) reported
from
Cumnor, England
@virginmedia I’ve been looking into this problem & the TV is all Connected to my Virginmedia Internet then it suddenly disconnects from the Internet & then this is why it goes back to my TV Homescreen then i go back into settings & wireless network click on this & then it’s returns & works🤪?
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Andrew Daly
(@ellejack1824) reported
from
Oxfordshire, England
@virginmedia All good since the fix 👍
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Steven Adam
(@plsteve361) reported
@virginmedia I've been trying to buy a new phone and mobile contract as a new mobile customer. (I have broadband and TV from you). Select the phone I want and mobile plan.. Add to basket and every time I get an out of stock message for the mobile plan... What's going on?
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Clare Marie Watson
(@Sarahsgracesmum) reported
from
Birkenhead, England
@virginmedia been a customer for 10 years. Bills going up again and customer service less than helpful. Amazing deals for new customers though😡
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Bobby Oven
(@BobbyOven) reported
@buddhistcomrade @virginmedia Their customer service is truly abysmal. After 1hour on the phone with no answer, I went on the web chat. I was on the web chat for 4 hours, with no answer. And then they put their prices up, & there's no way to challenge it. Virgin media has truly abysmal customer services
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BIASTOCK NINE
(@BiastockN) reported
@jwheatley1 @virginmedia true, so true. we might be those two parents with two small kids in W3, except we have no internet since 5 January (2 weeks bow). Spent hrs on the phone; now looking for escape route out of Virgin. Absolutely disappointing customer service! We have really awful experience with V
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Stacey Conroy
(@staceconroy) reported
@virginmedia I have your next advert: Years with vm/ntl...20 Amount charge more than new customers...£17 p/m Hours trying cancel...3 Operators spoke to...5 “disconnected🤔”...2 Complaints raised...2 Lied to...lost count #badcustomerservice not any more #FleetwoodMacDayNeeded
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Sarah Godfrey
(@Sarah_E_Godfrey) reported
@virginmedia do you have a technical support centre that isn’t in this country and are they likely to ring a landline totally out of the blue? Thanks.
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Global citizen, local European
(@MNH141) reported
@virginmedia considering this is a media company, it is very difficult to actually get in contact with anybody. As usual help pages lead you around in circles. #StayConnected, don’t think so!
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tb account
(@tb50760) reported
@virginmedia "The bill would still be valid" as in - you would bill for a service which you already knew you would not provide - indeed, could not provide. Valid as in false
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John Bhoy Walton
(@walton_bhoy) reported
@virginmedia my Internet is not working I have did a reset carried out 2 tests both said no issues but I cant connect any devices I .due to start in 10 mins . I have connected you numerous times still not fixed. What do I tell my boss now
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Andy Patrick
(@BittermanAndy) reported
@virginmedia Just so you know, I've still not had a response on the forum, so it seems like your suggestion was really bad advice and just another way to get rid of me without actually helping to solve my problem. I will be raising a complaint. Appalling.