Virgin Media Outage Report in Oxfordshire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Oxfordshire, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Oxfordshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 23: Problems at Virgin Media
Virgin Media is having issues since 09:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (58%)
-
Wi-fi (18%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Oxfordshire, England
The most recent Virgin Media outage reports came from the following cities: Oxford, Abingdon, Oxfordshire, Woodstock and Kidlington.
| City | Problem Type | Report Time |
|---|---|---|
 Oxford |
Internet | |
| Oxford |
Internet | |
| Abingdon |
Wi-fi | |
| Abingdon |
Wi-fi | |
| Abingdon |
Wi-fi | |
| Abingdon |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Oxfordshire, England
Latest outage, problems and issue reports in Oxfordshire and nearby locations:
-
Rodney Smith
(@SmithRodwsmith1) reported
from
Cumnor, England
@virginmedia Hi I downloaded the latest Update for my Apple Phone & ever since then when i click on my Virginmedia Hub3 my phone says it’s connected to the network but has weak security I’ve never known it to say that before😱
-
Katharine Fellows
(@KatieFellows1) reported
from
Oxfordshire, England
@virginmedia Yep just checked our postcode and an issue has been flagged- hoping resolved soon!
-
Bill Butcher
(@wcbutcher) reported
from
Kidlington, England
@virginmedia the system is down in OX5 again. Also how are we expected to report a fault on line if it’s down. This is unacceptable 2nd time in 2days. Will the £50 compensation you offered for the 1st now be increased. It’s NYE so Plse get it sorted.
-
Roxanne Selby
(@roxanneselby) reported
from
Oxfordshire, England
@virginmedia It says no known issues but there plainly are as we have no internet
-
Amanda Davies
(@AmandaD00131015) reported
from
Oxfordshire, England
@virginmedia @libertyglobal I refuse to ring again at a charge to myself, I was told a member of yr complaints team would call me. Your customer service is absolutely terrible
-
Amanda Davies
(@AmandaD00131015) reported
from
Oxfordshire, England
@virginmedia Rubbish customer service all round from virgin media. I will be taking this to the ombudsman
-
Mark Crossley
(@Hoopsjackal) reported
from
Wheatley, England
@virginmedia I was promised a call back within 24 hrs on Saturday, still nothing. Problems with TV and Broadband, can u please arrange an engineer urgently
-
Nick Malden
(@Malders) reported
from
Godstow, England
@virginmedia No difference with hub factory reset as a router with other router switched off. Green internet light flashing on the hub. Message Problem connecting to the internet on 192.168.1.1.
-
Amber 🖤
(@macer_amber) reported
from
North Leigh, England
@virginmedia why is your wifi so rubbish , not working. hasn’t been working since like 8 yesterday
-
Bill Butcher
(@wcbutcher) reported
from
Kidlington, England
@virginmedia what’s going on? Been without internet in OX5 area since yesterday afternoon. Trying to work from home. These are difficult times as it is without this issue.
-
Amanda Davies
(@AmandaD00131015) reported
from
Oxfordshire, England
@virginmedia Then why did the call handler say 48 hours.? 28 days is unacceptable & no one has contacted me to find out details, so how can they resolve my issue?!?
-
Andrew Daly
(@ellejack1824) reported
from
Oxfordshire, England
@virginmedia broadband down in oxford. Looks like this is a national issue. When will it be fixed ?
-
Nick Malden
(@Malders) reported
from
Godstow, England
@virginmedia down in oxford again. Ox2 8pg
-
Amanda Davies
(@AmandaD00131015) reported
from
Oxfordshire, England
@virginmedia Still not had the courtesy of a phone call 30 days after making 2 complaints. I would NEVER EVER recommend @virginmedia @libertyglobal. I had a box fitted to my house without my permission & hadn’t ordered
-
Suzanne Gorham
(@SuzanneG1996) reported
from
Oxfordshire, England
@virginmedia broadband been down all day, tried everything to restit with no avail, its making working from home abslotuly impossible! Service checker online says no known faults in our area?
-
Roxanne Selby
(@roxanneselby) reported
from
Oxfordshire, England
@virginmedia problems in OX2? No internet here
-
Amanda Davies
(@AmandaD00131015) reported
from
Oxfordshire, England
@virginmedia Yes I have logged a complaint and have 2 reference numbers. No my house is 25 years old, not a new build
-
Katharine Fellows
(@KatieFellows1) reported
from
Oxfordshire, England
Hi @virginmedia are there problems with broadband/wifi in Oxford- can’t get anything to work...
-
Rodney Smith
(@SmithRodwsmith1) reported
from
Cumnor, England
@virginmedia Hi, I got through & they ran some tests & everything was fine(:-) but it was suggested that maybe there is some Network maintenance somewhere & that when it’s completed the Top Green Flashing light on the Router will go back to normal🤞🙏👍
-
Oxford Wolf /\_/\ 🔶
(@Oxfordwolf) reported
from
Oxfordshire, England
Dear @virginmedia, our Internet stopped working at 4:50 this evening. Right before my 5pm work video call. Now I cant turn my @HiveHomeUK lights on because your service is still down. Get it sorted would you please.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Zablahblahblah
(@zablahblahblah) reported
@virginmedia hi, what number is best to call to cancel my TV and broadband contract please?
-
Andrew Grainger
(@kingofchezo_WBA) reported
@virginmedia For the 3 tweet it’s not working can’t you just message me and tell me this is getting very frustrating now I work on a PC and tried several browsers. You’re WhatsApp bot is useless in finding it difficult getting this information from anyone here
-
Richard Lucking
(@RichardLucking) reported
@virginmedia Still connected through the wall socket. New handset didn't help - they aren't at home today to check things though...
-
Martin Riddle
(@Martrid) reported
@virginmedia As you have not given me an email address I assume CM does not have one, unbelievable. Do you have an email address? I have called the stated phone number several times and the CS operator puts the phone down, to difficult to solve, so I assume communication via letter only
-
MarcMan
(@MarcMcNulty13) reported
@virginmedia No, it was not resolved at all, I ended up paying to have the phone fixed myself, I explained this to your team and they gave me €20 off the next bill, better than nothing I suppose, I wont be using Virgin Media again for a mobile phone service once this contract expires, thanks
-
Harry
(@HRRY_96) reported
Wow. £141 refund from Virgin media today. Just for being a good customer they said. Cant complain with that, what a Monday!
-
Sneagy
(@SGyselings) reported
@virginmedia Kate from Newcastle said she would raise the complaint and I would be contacted within 48 Hours but as it was Thursday I should expect a call this week. No one has phoned but just an email saying I had been contacted and advised???? Appalling service
-
Ada Rose Cannon
(@AdaRoseCannon) reported
Did @virginmedia fire all of their support staff? It's literally impossible to speak to a real human anywhere and anytime it says it'll connect you to one it just hangs up instead after spending ages dealing with a machine.
-
L
(@baggyjumpas) reported
@virginmedia my mum is in her 70s, recently widowed & doesn't speak much English. You need to restore her tel no asap. She didn't ask for temp no - she wants her own tel no that she's had for yrs. Pls help. Thank you
-
Ciarán 🇺🇦 💙💛
(@farrenciaran) reported
@virginmedia Yeah - all of my contact details are up to date. It seems there has been a lot of other customers who have been affected by this. I still wish to cancel l.