Virgin Media Outage Report in Oxfordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Oxfordshire, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Oxfordshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 02: Problems at Virgin Media
Virgin Media is having issues since 05:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Oxfordshire, England
The most recent Virgin Media outage reports came from the following cities: Oxford, Abingdon and Oxfordshire.
| City | Problem Type | Report Time |
|---|---|---|
 Oxford |
TV | |
| Oxford |
||
| Oxford |
Internet | |
| Abingdon |
TV | |
| Oxford |
Total Blackout | |
| Oxford |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Oxfordshire, England
Latest outage, problems and issue reports in Oxfordshire and nearby locations:
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John P J D
(@johndoran21) reported
from
Oxfordshire, England
@virginmedia well after couple of lengthy phone calls today to virgin, I was told account were up & working again, when I rung today there was message saying there was a fault, tried to login this eve, Dane shit as yest, NO authenticity code sent, complete load of shit stay clear
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Manwithfishhead
(@manwithfishhead) reported
from
Abingdon, England
@MarkRover @virginmedia Nightmare, normally get good comms when things are down but I have nothing to go on.
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Betty Jo Workman
(@bettyjo62) reported
from
Abingdon, England
@virginmedia you have completely messed up by accounts you are incompetent company I want my problems sorted now this as been going on for four days
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mandy jones
(@mandysatwit) reported
from
Witney, England
@virginmedia On hold 15 mins so far because I want to reduce my package, do you ever answer these calls or do I just cancel direct debit 😡
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Michael North
(@mickthenorth) reported
from
Oxfordshire, England
@virginmedia Thanks for your message and offer to go on this web chat. Just tried and your closed, so this doesn’t help either!! My friend who lives with us was the reason for getting Sky sports and his team Spurs are on BT sports and he can’t watch it!!
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Ian Shepherd
(@IanAShepherd) reported
from
Oxfordshire, England
So @virginmedia seems to have gone down across the whole country simultaneously. Will be interesting to see what the root cause is.
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Betty Jo Workman
(@bettyjo62) reported
from
Abingdon, England
@Virgin the internet is so bad in the Abingdon area that updates on my iPad keep rejecting this is over the last 24 hours #virginmedia
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Chris Watts
(@diddywatts) reported
from
Witney, England
@virginmedia Sorry you’ve just asked me if I’ve contacted your customer support team . How about you read the thread , yes over 5 hrs on the phone
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John P J D
(@johndoran21) reported
from
Oxfordshire, England
@virginmedia tried logging on to my isa account, asking me for authentication code, request it, no txt coming thru, ring the 20 mins then told there shutting, & will ring back tomos. They Admit there’s a prob, OUT IT ON YOUR WEB THEN, don’t have thousands ringing up 💩service!
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Chris Watts
(@diddywatts) reported
from
Witney, England
@virginmedia It was changed by your team trying to compete with sky but could not match the like for like with sky so asked to be left as was till my notice period was up. Virgin have made this a very difficult transition and treated a loyal customer with utter contempt
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Headington News
(@HeadingtonNews) reported
from
Oxfordshire, England
Virgin Media down in at least part of central Headington. Engineer on his way, apparently
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Michael North
(@mickthenorth) reported
from
Oxfordshire, England
@virginmedia I haven’t tried again as it would be my 4th attempt & I’m a very busy person. I’d appreciate any help or advice.
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Michael North
(@mickthenorth) reported
from
Oxfordshire, England
@virginmedia I’ve just got home from work, after leaving home at 7.20 this morning so destined never to have the problem solved. Perhaps I should cancel my direct debit, that way I will have contact in no time!
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Betty Jo Workman
(@bettyjo62) reported
from
Abingdon, England
@virginmedia Yes I live in Abingdon and the service is not good. Anytime there is rain there seems to be a problem
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movenicely
(@movenicely) reported
from
Oxfordshire, England
@virginmedia the worse customer service I’ve had in a long time. An absolute racket- tv, internet, billing & customer service: all woeful - they allow themselves 28 days to respond to a query & the phone lines are inaccessible - you couldn’t make it up #avoidvirginmedia #crooks
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Syeda Butterworth
(@SyedaOxford) reported
from
Oxfordshire, England
@jashley586 @virginmedia Thanks just switched to this channel 🙂 can't check service status on virgin website as that appears broke too 😮🙁
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Chris Dale
(@chrisdaleoxford) reported
from
Oxfordshire, England
@vmbusinesshelp @vmbusiness @virginmedia A major fault apparently. They claim to be “working hard” to fix it. Shambles
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Manwithfishhead
(@manwithfishhead) reported
from
Abingdon, England
@virginmedia No I haven't. Even the service status page is down on the website. :( the phone lines tell me you are working on it, which is fabby but would be good to know what the issue is and how serious I suppose. Thanks for coming back to me so quickly though. :)
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Manwithfishhead
(@manwithfishhead) reported
from
Abingdon, England
@virginmedia Any idea when the broadband issue for ox145 will be fixed. When I ring 150 I get no actual update, just that you are working on it. I work from home and rely on this. Ta. :)
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Steve
(@Steve_Irv) reported
from
Cumnor, England
@CambridgeGuy1 @virginmedia Broken here too…
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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James
(@JimbobzP90) reported
@HGTribute12 @virginmedia I have called customer services They have no idea either, the person said to me on the phone that they can see my equipment is not receiving a signal... Yeah because there is definitely an outage
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Shaun
(@_shaunparker) reported
@virginmedia Yes, still having the same issue
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Lee Winter™
(@MrLeesRamblings) reported
Good lord @virginmedia ******* suck Creeping up on 24 hours with no broadband & no accountability Their phone bods reckons there's no issue, yet their own diagnostics say differently They even put the engineer on hold... interesting I'm so glad I'm paying for the privilege
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James
(@JimbobzP90) reported
@HGTribute12 @virginmedia It's frustrating I understand the storm has caused issue, The problem is Virgin Media not even acknowledging that's there is issue in the area, Myself and my neighbours who are also with Virgin are without services Aswell as some of the shops in my area BH1
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Paul Jukes A874036
(@UnicornRunning) reported
Suggested "resolution" to father-in-law's @virginmedia phantom call charges: "Extra guidance on billing". Phoned to say this wasn't good enough, offered less than half the call charges as a "goodwill gesture". Time to get @Ofcom involved I think. Could lose two customers soon.
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Mark Nesbitt
(@MarkNesbitt1888) reported
@virginmedia lack of customer care and technical support when you lose the telephone service when your processing an admin change due a berevement has me ready to burst
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Amr Gawish
(@agawish) reported
@virginmedia I have an account number and an area code, and have a phone password and everything. You can and you are able to track down all of this. Otherwise the service wouldn't have been able to eventually install, would it?
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AmyLeigh
(@Amy_LeighC) reported
@virginmedia EVERY time I want to use the internet to watch TV at the moment it won’t connect, it’s the room next door, why is our connection so poor!!
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Zoomer
(@Oomz87) reported
@virginmedia Yes Iv arranged cancellation of my service. Wasn’t my plan to do so, but the poor level of service determined this outcome!
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Tony Gillam
(@2goodwheels) reported
@adallin @virginmedia Their phone service has been a joke for years. Clearly no top management commitment to customer service