Virgin Media outages and service status in Pontefract, England
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Full Outage Map
- Virgin Media generated 1 outage signal in the last 24 hours around Pontefract, including 1 direct report.
- The most common problems reported in this area mention Internet, Wi-fi, and TV.
- The most recent signal from this area was received Aug 14, 10:16 AM GMT+1.
- Internet (69%)
- Wi-fi (19%)
- TV (7%)
- Total Blackout (5%)
The latest reports from users having issues in Pontefract come from postal codes WF9 and WF7 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Pontefract, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Pontefract, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Pontefract, England
The most recent Virgin Media outage reports came from the following cities: Leeds, Wakefield, Barnsley, Normanton, Pontefract, and Doncaster.
| City | Problem Type | Report Time |
|---|---|---|
 Leeds
|
Internet | 14 hours ago |
|
Wakefield
|
Internet | 1 day ago |
|
Leeds
|
Internet | 1 day ago |
|
Barnsley
|
Internet | 3 days ago |
|
Normanton
|
Internet | 4 days ago |
|
Leeds
|
Internet | 5 days ago |
Nearby cities with recent reports
Community Discussion
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Virgin Media Issues Reports Near Pontefract, England
Latest outage, problems and issue reports in Pontefract and nearby locations:
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Ben Turner 💥 (@AdventuresofBT) reported from Leeds, England@virginmedia It was compensation following a complaint to CISAS, which was applied as a credit to my account. My account was then closed in late February or early March but I have not yet received a final bill. The last monthly bill I received showed a credit balance of approximately £700.
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Claire Gomersall (@ClaraGomer) reported from Leeds, England@virginmedia A fault, however, the router was “updated”.... Worked okay for a couple of weeks, then went back to being out of sync / tinny sound I thought it may have been down to my Gramps TV - but I bought a new TV and used the FireStick on there - but still issues!!
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Chirpy Frances (@chirpyfrances) reported from Wakefield, EnglandBeen through 16 mths of lockdown, 3 working from home & hardly a glitch on the broadband. Last 8wks its gone down for several minutes a day between 10am and 1pm. Only on weekdays & its supposed to be a problem with our hub, really? An engineer could find it @virginmedia #shoddy
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Marie MIllward (@mariemillward) reported from Leeds, England@GrahamHyde @virginmedia The ****** thing about this is that we have recently had to change an elderly relative’s number after he had been scammed several times, including one who was specifically and repeatedly targeting him. The distress and wasted time from this theft and deception is horrible.
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Catherine Gray (@cathgray23) reported from Horbury, England@virginmedia We got the first bill, the customer service guy was still answering my calls and he promised we wouldn’t be charged for TV. We were! Our next bill still has TV on and he is not replying to emails, texts or voicemails. One of the reasons we agreed to switch was personal service
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Phil Turner (@philter66) reported from Leeds, England@virginmedia Mate ..do you not think I’ve tried that ..hence my tweet ….6 times now …managed to speak twice ..both times systems were down..you CX us so poor these days
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Karen Walsh (@kaw7676) reported from Normanton, England@virginmedia it’s impossible to contact them with a complaint if you aren’t a customer.
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LUFC is Life ⚽️ (@Carlianleeds) reported from Leeds, England@virginmedia But can deal with EASY problems on earth. You could literally offer me everything for FREE & Id still say no. Your company is going bust for a reason. Tell Branson you know how to fix it, tell him ‘our customer service is horrendous, we need to change’, then maybe VM will survive
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Oliver Dean #TeamLH (@ollieinleeds) reported from Wakefield, England@virginmedia you must have the most unreliable internet service in the UK. Several times a year it goes down for a full working day. Again today, "Unplanned Outage" yet your van was here within seconds. Unplanned my arse. Compensate my loss of earnings! #poorService
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Gary Fretwell (@GaryFretwell1) reported from Wakefield, England@virginmedia I appreciate your advice, but rather than ask fellow customers for a fix I’d rather hope @virginmedia trained staff would be able to rectify this issue. I’ll try the forum, but this is not the way to run a business….@Ofcom
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Roy (@badlydrawnroy) reported from Leeds, England@virginmedia There were no outages in the area, every time I tried to use the system to fix the problem an error or maintenence page came up. Tried logging into the router to fix and the tools were all broken. Finally an hour later it just came back on by itself.
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Guy Leech (@guyrleech) reported from Wakefield, England@vmbusinesshelp @vmbusiness Thanks. The 4G backup not working since the service was installed
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Matty Beswick (@bezzyboy88) reported from Leeds, EnglandOutage on @virginmedia since yesterday morning, get a text message this morning saying it’s fixed. It’s not. Ring up to be told it will be fixed by 2nd November what good is that to anybody?
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Louise🐦🐝🌵🧀🐌 (@astolante) reported from Leeds, England@virginmedia No, it wasn't clear that a different socket was needed, so rather than have to arrange for an engineer to visit, I cancelled the service. I still have the hardware and am happy to return it
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Aidan Carey (@Aidan1964) reported from Wakefield, England@virginmedia I'm a new customer and cannot access my account. I've spoken to your customer service team a number of times and they haven't been able to sort my issue out. My account is tagged as a secondary account, but I'm the primary account holder!
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LUFC is Life ⚽️ (@Carlianleeds) reported from Leeds, England@virginmedia // my credentials. But without her, you can’t do anything 🤔 I’ve reported the faulty router, I’ve told you explicitly that I WILL NOT engage with my ex. Yet your telephone persons tell me I have to…. You claim I have a mobile contract with you? I don’t, I never have//
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Tom “Harlam” King (@HarlamTK) reported from Wombwell, England@virginmedia And I can’t raise a complaint on the site without having an account, which I don’t have, so that is a pointless endeavour as well
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Tom “Harlam” King (@HarlamTK) reported from Wombwell, England@virginmedia I tried that and that’s how I got stuck in this situation. Is there a number I can call that is DIRECT for a complaint?
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Md Yuzaiful Md Yusof (@Yuz6Yusof) reported from Leeds, EnglandHaving been a loyal customer for 4 years with @virginmedia, I have been lied to by customer service. They applied a different package than what agreed on phone. Violation of customer’s right! Rang 3 times since to complain but nothing has been done! Disgraceful @VirginMediaCorp
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Claire Gomersall (@ClaraGomer) reported from Leeds, England@virginmedia is down. Again!!! Shocking service for a rip-off cost!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Darc Knight (@DarcKni68649817) reported@Markford64LUFC @virginmedia If you care to look means they should reap people of? From 85 to 254? What kind of stupid and ignorant statement is that? Do you and everybody else have the same life problems or situations? You must be smarter than people who compiled that data. Nextttt man
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Mark H (@mthewett) reportedTerrible terrible service from @virginmedia today . I’ve finally been able to move with my partner and she has been hit with a £600 disconnection fee as clearly we don’t need two sets of broadband etc . No discussion and no help . Absolutey disgusting ! Thanks
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Simone-Lee Deal (@StiffNips2) reported@JimMooreJourno CEO is too busy counting his £1 mil package to give a ****, and Burnham shows no interest in dealing with it. Amazing that it's a merry-go-round of useless bastards buggering up companies; he used to be at British Gas, equal only to Virgin Media for dissatisfied customers.
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💅🏼 (@mb26026) reported@ScouseBouncy @SkySports @virginmedia we are also having the same issue trying to watch, keeps freezing every time on the red button!
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Tom Quante (@TomQuante) reported@virginmedia terminate my contract, I’m not paying any exit fees- your company, service and everything about you is terrible
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Gary Jackson 🇺🇦 🍻🎙📻 (@Gary_P_Jackson) reported@virginmedia problem with sky sports red button? Tennis matches bouncing back to main tennis feed
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Marce The Moose (@Marcethemoose) reported@virginmedia no broadband. Customer service says no engineer can do until Monday but we work from home. Also no email confirmation of appt on Monday. Are they even booked?
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tracey johnson (@traceyjohnson44) reported@virginmedia Today my mum that is 92 years old phone went down. It kept calling her emergency line. She has a emergency watch. I called virgin about it. I have to call and help my mum as im her carer. Unfortunately they kept saying her password was wrong.
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Andy (@GetItQuietly) reported@TempletonPeckJr @thetimes Oh, I remember that. Took up a free offer with the Times. The hoops I had to jump through to cancel it. Second only to Virgin Media.
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andrea felton (@feltors) reported@virginmedia why can’t I access my emails on my phone and laptop won’t let me sign in