Virgin Media Outage Report in Pontefract, City and Borough of Wakefield, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Pontefract come from postal codes WF9.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Pontefract, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Pontefract and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (16%)
-
Total Blackout (13%)
-
TV (7%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near Pontefract, City and Borough of Wakefield, England
The most recent Virgin Media outage reports came from the following cities: Leeds, Barnsley, Pontefract, Wakefield, Doncaster and Castleford.
| City | Problem Type | Report Time |
|---|---|---|
 Leeds |
Internet | |
| Leeds |
Internet | |
| Leeds |
Total Blackout | |
| Leeds |
TV | |
| Leeds |
||
| Leeds |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Pontefract, England
Latest outage, problems and issue reports in Pontefract and nearby locations:
-
Tom “Harlam” King
(@HarlamTK) reported
from
Wombwell, England
@virginmedia I tried that and that’s how I got stuck in this situation. Is there a number I can call that is DIRECT for a complaint?
-
Gareth Smith 🇬🇧
(@Gstraitz) reported
from
Leeds, England
@virginmedia any news on why services are down in Leeds please been 12hrs and no luck on any information? Tv is down but broadband and phone are fine
-
★ Kay ★
(@MissModette) reported
from
Leeds, England
@RestartCarl @virginmedia BT are just as bad.
-
Guy Leech
(@guyrleech) reported
from
Wakefield, England
@virginmedia I do need assistance over why the 4G backup didn't kick in when I had an outage last week but I've raised that with you already, I hope
-
Beau
(@fastnodeceo) reported
from
Leeds, England
@ladyjaney75 @WhichUK When Virgin Media install VOIP phone lines I believe they stick some kind of SIM in for if the network is down, when the engineer knows it is a vulnerable/elderly user from when I asked previously.
-
Vid
(@vid_mitra8) reported
from
Leeds, England
Virgin media is frustratingly slow. We pay around 33 each month. That’s more of what we pay for two months of internet, TV with all sports channels everything and Netflix, Disney and Amazon prime included. Might move back to India I swear.😭
-
Jamie Whalley
(@jamiewhalley87) reported
from
Wakefield, England
@virginmedia I have been trying to get through to your cancellations department since Saturday. In total, I have been on hold for 3 hours. 1 hour intervals before you cut me off. Your txt service is SH*T. Your agent introduced himself as working for Three, before he disconnected
-
Louise🐦🐝🌵🧀🐌
(@astolante) reported
from
Leeds, England
@virginmedia It was never connected. I haven't been able to access my account because when I try log on, it says my email and account number don't exist
-
Tom “Harlam” King
(@HarlamTK) reported
from
Wombwell, England
@virginmedia How do I open a complaint then, because I’m still stuck on the phone with her and she is refusing to let me make my complaint.
-
Paul Waite
(@plrw2010) reported
from
Leeds, England
@virginmedia why is your customer service so difficult to deal with? They seem like robots reading from a list of FAQ answers! Ask something not on the list they are clueless!! Thanks
-
Tom “Harlam” King
(@HarlamTK) reported
from
Wombwell, England
@virginmedia I’m trying to resolve an issue with your collections team regarding an incorrect default and because I no longer bank with the same account and do not have those details, they won’t talk to me, yet they are happy to just take money off me without telling me why. It’s disgusting
-
Tom “Harlam” King
(@HarlamTK) reported
from
Wombwell, England
@virginmedia And I can’t raise a complaint on the site without having an account, which I don’t have, so that is a pointless endeavour as well
-
Guy Leech
(@guyrleech) reported
from
Wakefield, England
@KevEdwardsRetro I've been with them for years (Yorkshire Cable before that) but changed to the @vmbusiness service to get 4G backup only to find that it doesn't work when their device is in modem mode. Unable to get through to them though - worst support/customer service I've ever experienced
-
Matt Ward
(@mattwillward) reported
from
Castleford, England
@virginmedia I'm moving home and want to take Virgin Broadband with me. Your 'Let's chat' button doesn't work. Can you help please?
-
Louise🐦🐝🌵🧀🐌
(@astolante) reported
from
Leeds, England
And again @virginmedia have taken payment for a service I cancelled and have never actually used. Still can't log on to my account because it apparently doesn't exist.
-
Louise🐦🐝🌵🧀🐌
(@astolante) reported
from
Leeds, England
@virginmedia No, it wasn't clear that a different socket was needed, so rather than have to arrange for an engineer to visit, I cancelled the service. I still have the hardware and am happy to return it
-
Judge Drokk | Mark Hellewell
(@JudgeDrokk) reported
from
Darton, England
@virginmedia Well I don't know if the problem has been restored at virgins end I received help and advice from an outside source who showed show me how to work around the problem with manual DNS entries. But for me, working now. Thanks.
-
Md Yuzaiful Md Yusof
(@Yuz6Yusof) reported
from
Leeds, England
Having been a loyal customer for 4 years with @virginmedia, I have been lied to by customer service. They applied a different package than what agreed on phone. Violation of customer’s right! Rang 3 times since to complain but nothing has been done! Disgraceful @VirginMediaCorp
-
Martin Lowrie
(@ringroads) reported
from
Leeds, England
@virginmedia We have finally got through to someone other via a mobile phone to sort it out. But there does seem to be an issue with your website.
-
Louise🐦🐝🌵🧀🐌
(@astolante) reported
from
Leeds, England
@virginmedia I've received a bill for April but I never actually used your service as I didn't have a compatible socket so cancelled. Trying to sign in, I'm told my email address and account number are not recognised.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Funmi
(@Daniella_doye) reported
@virginmedia Your WiFi is shocking, Am I expected to pay for this service? I can’t work from home
-
Rich Lennie
(@FreeScouser) reported
@back2normal21 @virginmedia I dumped them years ago. Orange before that. Even Plusnet are going down the same road the more accounts they take on. Promises never last long. #greed #profiteering.
-
.
(@FoggyStart) reported
@virginmedia hey! I booked an engineer visit earlier today, but I no longer need it. I’ve tried to cancel it on the website and by phone to no avail!
-
Andy Evans
(@fade2dust) reported
@virginmedia Tested five minutes later and the speed is down to 14 mbps. It makes streaming video or using Zoom, very unstable.
-
Martin Clarke
(@MartinClarke165) reported
from
Birmingham, England
@virginmedia Nothing reported. I have a hub 4 your msg says can’t run test on this hub. My service goes down EVERY DAY. I’m fed up with Virgin. Take my money and offer rubbish device.
-
Rohan
(@Rohann) reported
@FFitzz @virginmedia it’s the most inconsistent back of **** the ever, they charge the most out of any provider too, I can’t get anything else but virgin media because it’s the only broadband provider in my area that gives out ‘good’ speeds
-
♡♥Lady Chrissy mcfc♥
(@chrissy_mcfc) reported
@virginmedia This is the issue.. Nobody picks up the phone.. 25mins the other day I need to sort my bill out
-
Meg 🌻NEWHOME for 25% off!
(@meghobsonpaint) reported
I always said the calling me to discuss a better deal for something like broadband is stupid but today I was fooled and under the spell of the virgin media man and his laugh so now I’m with virgin sorry talk talk
-
eth ✰
(@yksqshd) reported
@virginmedia you guys really stay winning, paying for **** worse than my 4g
-
🍯Hollie🐝
(@HozzieB_) reported
@virginmedia Hiya, I've received my quick service broadband box today but there's already a cable in the Virgin wall box that I can't remove no matter what I do... I don't know what to do :(