Virgin Media Outage Report in Pontefract, City and Borough of Wakefield, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Pontefract, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Pontefract and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Pontefract, City and Borough of Wakefield, England
The most recent Virgin Media outage reports came from the following cities: Leeds, Barnsley, Castleford, Wakefield, Doncaster, Knottingley and Pontefract.
| City | Problem Type | Report Time |
|---|---|---|
 Leeds |
Internet | |
| Leeds |
Internet | |
| Leeds |
Internet | |
| Leeds |
Internet | |
| Leeds |
Wi-fi | |
| Leeds |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Pontefract, England
Latest outage, problems and issue reports in Pontefract and nearby locations:
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Tony Lumley
(@Tony_Lumley) reported
from
Doncaster, England
@virginmedia @ConAFC There is issue with our equipment the box at the bottom of our street contains faulty ports and according to your advisors is being fixed, I have had 3 different engineers tell me this are they lying or am I being fobbed off! I pay over £100 for this non service😡😡
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Rachel O'Leary
(@racholeary_) reported
from
Leeds, England
@virginmedia Yeah ive tried it on two browsers and the apps installed, i did a scan which connected me to that page because of the poor wifi connection!
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Danny™
(@IDanzoh) reported
from
Wakefield, England
@virginmedia I just want to know when the virgin engineer will be done messing with the electric box on my street I’m sure that’s the reason why it’s down
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Marc Rigg
(@Aletdownofstate) reported
from
Leeds, England
Ita great when you're Internet goes down at the start of the #AusGP @virginmedia. Not impressed.
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knitswithbeer🐝
(@Knitswithbeer) reported
from
Leeds, England
@virginmedia The link might work but it points to an issue with S8. I and everyone else who's having this issue has S7s.
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Danny™
(@IDanzoh) reported
from
Wakefield, England
@virginmedia It says no known issue so no
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Oliver Short
(@OliverShort574) reported
from
Barnsley, England
@virginmedia thank you so much for leaving our family without WIFI for the next 2 weeks... Poor Customer Service , No Letters about “A Survey” rang customer services to cancel and obliviously they didn’t understand we wanted to cancel after 30 minutes on the phone!!!!!
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knitswithbeer🐝
(@Knitswithbeer) reported
from
Leeds, England
@virginmedia I am, as requested by a previous tweet, merely keeping you informed. Also, your community team NEVER responds.
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Vegan_nick.h
(@nickholding01) reported
from
Leeds, England
@virginmedia That's where the problem started in the first place so absolutely no point ringing
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Jack Clarkson
(@jacksplats) reported
from
Leeds, England
@virginmedia It’s okay I’ve terminated my contract as customer are very poor! 💩
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JamieUK
(@JamieLee76) reported
from
Leeds, England
@virginmedia my internet is down, my phone line isn’t working, #virgin’s systems are down so they can’t even look into the problem. The ‘overseas’ gentleman couldn’t help me or even tell me when their stystms are working! Poor service
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Oliver Foggin
(@oliverfoggin) reported
from
Chapel Allerton, England
2 hours on the phone to Virgin Media because a family member “tried to help” and left my grandma’s account *****.
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⚒Dave Houghton⚒
(@DaveHouto) reported
from
Doncaster, England
@virginmedia I still believe something can be done so want to take it higher and raise a complaint please.
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AzarLFC
(@AzarAsghar) reported
from
Leeds, England
@virginmedia hi. My home telephone line has suddenly gone down..not accepting incoming calls or allowing outgoing. Was working fine earlier this morning
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TeamFury 🤴🏼
(@oliversmith66) reported
from
Leeds, England
@Jmorbster1 @virginmedia There’s been a known issue within my area since December and it won’t be fixed til April that’s 5 months and I’m still been charged just cancelled. Do not join virgin
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Vegan_nick.h
(@nickholding01) reported
from
Wakefield, England
@virginmedia Just spoke to the rudest customer service advisor ever. Lost a customer. Cancelling. Prices are so expensive too
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Penny
(@penthemighty) reported
from
Leeds, England
@virginmedia you're still taking money out of our bank account after we cancelled our service in November, despite repeated calls. Dreadful customer service and no sign of a refund or stopping taking our money. Would like to raise an official complaint.
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Anthony
(@AnthonyyBurke) reported
from
Wakefield, England
@virginmedia Hello my internet has gone down for some reason, I've *** a test on your service site, and no known issues. But on the virgin media hub says my internet (access denied)
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⚒Dave Houghton⚒
(@DaveHouto) reported
from
Leeds, England
@virginmedia not happy customer, have line, fibre and TV with you, wanted to transfer my mobile to you and passed C/check however not able to get s10+ only offered so, and your advisors not helpful at all to a valued customer
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Tim
(@Ash_worth) reported
from
Leeds, England
@virginmedia Hi, it says there are no issues in the area...
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Peter McLoughlin
(@lastminutepete) reported
from
Hillingdon, England
@virginmedia I did all that yesterday. On the laptop that recorded a speed of 1.28mbps, when I put the Ethernet cable in, it was 254.99mbps. On the Apple TV, it went from 1.06 to 651. It’s not just these devices, these are the worst examples
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Andrew
(@SquareDisc) reported
@virginmedia this was the first places I checked, most people confirm the issue lies within superhub3 blocking cisco keep alive ping, "Block fragmented IP packets" was the cause for people 1 year ago, vm updates disabled this feature but problem persists - wish i could afford business line
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Jamie
(@MrToatsMgoats) reported
@virginmedia i can’t get through to anybody on your customer services and all I need is you to send a new HDMI as there seems tu be a problem with the connection when turning the tv on. It’s not the tv I’ve checked that already.
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James Ellwood
(@vancan41) reported
@virginmedia Nope, no idea. Apparently they cancelled it on Friday but didn't decide to contact us. I spent the morning waiting for them and they haven't turned up. My wife and I have both spoken to your customer service team and they have been no help at all, in fact they cut us off!
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Mark McC.
(@MarkMcC57046578) reported
@virginmedia The main issue is the appalling service and that the 'signal' keeps dropping off... Then I get messages like this.
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Ryan Wilkes
(@RyanWilkes20) reported
@virginmedia remaining a non customer
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Bye-bye BBC
(@DutyFreeBill) reported
Anyone else want to punch the lights out of useless and massiovely overpriced @virginmedia? "Can't help - covd dontcha know" AAARRRGGGHHH
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Liam G
(@liamg1878) reported
@virginmedia Hi. It doesn't find the postcode and then when I go to the next part to input address manually, it states that the service isn't in the area yet. Very frustrating as a current customer and want to keep the service.
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Stevie Gadget
(@stevie_gadget) reported
@virginmedia tell your advert company that your name is NOT "virgin mediaR" Horrible rhotic bad diction habit.
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Kevin Barry
(@seagull1901) reported
@virginmedia My router is not in a particularly useful position and is not useable for wired connection. When installed the was no indication from the engineer that the proposed set up would be an issue. Just followed BT Sky set up.