Virgin Media Outage Report in Pontefract, City and Borough of Wakefield, England
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The latest reports from users having issues in Pontefract come from postal codes WF9 and WF8.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Pontefract, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Pontefract and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Pontefract, City and Borough of Wakefield, England
The most recent Virgin Media outage reports came from the following cities: Leeds, Barnsley, Doncaster, Knottingley, Castleford, Wakefield and Pontefract.
| City | Problem Type | Report Time |
|---|---|---|
 Leeds |
Internet | |
| Leeds |
Wi-fi | |
| Leeds |
Wi-fi | |
| Leeds |
Wi-fi | |
| Leeds |
Internet | |
| Leeds |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Pontefract, England
Latest outage, problems and issue reports in Pontefract and nearby locations:
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Rev dave walker
(@Reverand_dave) reported
from
Horbury, England
@virginmedia I moved back to virgin in Feb as I had a house move and it wasn't on my new street.Soon as they put it in I switched back to you but it certainly isn't the "always on" service I remember. I've had a new tivo within 2 months. Line issue. And repeated loss of service.All in 6 month
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Kevin Johns
(@Ray_Stubbs) reported
from
Woodlesford, England
@virginmedia been on hold for 2hrs you finally answered and then cut me off. Brilliant customer services!!
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𝓖𝓮𝓶𝓶𝓪 𝓗 🎗
(@gemmih83) reported
from
Leeds, England
@DementiaUK hi, I'm hoping you can help. I am having problems with @virginmedia. My dad has vascular dementia and has been ripped off tremendously by them. They also won't help him sort his account as he's forgotten his password. They have reduced him into a complete wreck...
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Sanjay Verma
(@Surgeonsanj) reported
from
Leeds, England
@virginmedia Yes, I have checked it again and exactly the same issue. Moreover it is clear that the issue persists since I am unable to perform my remote consultation work today because of the issue. I am really appalled by the way Virgin Media is handling this issue. @MoneyTelegraph
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Sanjay Verma
(@Surgeonsanj) reported
from
Leeds, England
@virginmedia Yes, it is, and the situation has still not changed I am afraid. Virgin Media has not given any further information regards this, and Ai have no idea when the issue may be resolved. It is impossible to get any information at all!
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Michelle Hardman B.a.(Hons)🌈
(@MichelleTownhil) reported
from
Leeds, England
@virginmedia can you advise me if there is internet issues in LS17 till the 28th?
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Sanjay Verma
(@Surgeonsanj) reported
from
Leeds, England
@virginmedia Hi, We have an issue with the broadband (LS8) being slow and laggy the past few days. The broadband is essential for work purposes. Can this be looked into and remedied as soon as possible please?
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Sanjay Verma
(@Surgeonsanj) reported
from
Leeds, England
@virginmedia Tried this and nothing but an automated service which is no help whatsoever.
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Rev dave walker
(@Reverand_dave) reported
from
Wakefield, England
@philsid @virginmedia Me either mate. Was surprised actually. Only issue is the line speed was poor as they use the old bt phone lines so gaming ping could be a nightmare. I changed back soon as I could but thier name is mud up here mate
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Sanjay Verma
(@Surgeonsanj) reported
from
Leeds, England
@virginmedia I have had no communication at all from Virgin Media so I am not even ware that you have logged the issue, nor even that you are doing anything about it. Presumably you will be refunding me for the days where I continue to effectively have no useful internet? @MoneyTelegraph
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Dave Jackson
(@davejackson16) reported
from
Leeds, England
@virginmedia It’s not the point it is an on going problem that you guys know about and it’s been on going for the last few months
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Rev dave walker
(@Reverand_dave) reported
from
Horbury, England
@virginmedia Its off more times than its on of late. I'm still getting an intermittent line issue on my bb which ive had pretty much from day one and the whole service goes off in wakefield/ dewsbury area at least once a week. Its off now.
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Sanjay Verma
(@Surgeonsanj) reported
from
Leeds, England
@virginmedia Absolutely shocking service from Virgin Media. No communication, no attempt to remedy fault in broadband which has persisted for 3 days! I’d like to make a complaint please
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Rev dave walker
(@Reverand_dave) reported
from
Horbury, England
@Ofcom why are you still allowing virgin media to provide intermittent tv, broadband and phone packages without punishment. In our area over the last two year they have provided an awful service. Constantly going down or intermittent. Horrible customer service.
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Jim Johnson
(@jim_johnson24) reported
from
Leeds, England
@virginmedia would you text to tell a customer there are payment issues?
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Chris Broadbent
(@Fernoxchris1) reported
from
Leeds, England
@GarethAllen3 @virginmedia Awful company to deal with. Customer care practically zero. I’m still waiting for a call from 3 weeks ago. How can a comms company have no facility to email them or live chat? Just about to change my services and save some of the £120 a month these jokers charge
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Jamesrodgers
(@Jamesro17879287) reported
from
Castleford, England
@virginmedia any danger of you providing decent speeds or anybody answering your at your customer service centres? Only been with you 2 weeks and already wanting to leave.
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Sanjay Verma
(@Surgeonsanj) reported
from
Leeds, England
@virginmedia Sure, but can the problem be looked into please? Still no improvement
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Rev dave walker
(@Reverand_dave) reported
from
Horbury, England
@virginmedia Customer service i can forgive in this climate with people working from home
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Dave Jackson
(@davejackson16) reported
from
Leeds, England
@virginmedia It would just be nice to have the service I pay a lot of money for 😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Bethan Rew
(@bethan_rew) reported
@virginmedia why ? the problem is nothing to do with our email account? Our email address is on our account
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Kalthonia
(@Kalthonia) reported
@virginmedia once again my internet is down, has been dropping in and out for weeks now, but it's ok, you will have it fixed at some point I'm sure. Think it might be time for a new provider 👎
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James Turner QC
(@JamesTurner37) reported
@M1chaelR0bins0n @virginmedia And on those rare occasions when one is able to get through to a human on their “service” line it would be great if that someone spoke English in a way that I could understand.
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Nomusa
(@Mis_blanco) reported
@virginmedia Thank you. I was on hold for more than half an hour I had to hang up. I will be contacting customer services again tomorrow because there is no way I can afford to pay that.
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Wag
(@Flangeo) reported
@virginmedia Pretty fed up with abysmal customer care, reported our service was down on Sunday 14th and got a text saying a technician would be here on Thursday 18th (Today), then after waiting in all day I get another text saying the technician will come on the 21st WTF?
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TheAngmo 🇵🇱
(@the_angmo) reported
@virginmedia Hope is not a strategy! You guys need someone to organise your work who can come up with plan and solution!
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Matt Davies
(@matticism) reported
@virginmedia Yeah, that’s the number I called. Call 1: Never answered, gave up after 45mins. Call 2: Stopped after 30mins as your system cut me off. Call 3: Was during the tweet above. Finally got through to a chap that processed my request. 1hr What a waste of over 2 hours of my life.
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James Turner QC
(@JamesTurner37) reported
@virginmedia They speak English but many of them have impenetrable accents. I know perfectly well what the problem is - works are being done in my area but it was Virgin itself that claimed I need a visit from a technician. Neighbours are having the same problems.
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Mr Doyle presents for you...
(@doyley14) reported
@virginmedia No. Your engineer never supplied an ethernet cable when he set the box up.
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paul whiteaker
(@paul_whiteaker) reported
@virginmedia do you have a email address / a direct contact number for complaints? Been on/off phone calls / what’s app with VM representative’s for 2 weeks. Problem still not resolved. Problem is with login. So I can’t discuss via email through website as I can’t login