Virgin Media Outage Report in Pontefract, City and Borough of Wakefield, England
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The latest reports from users having issues in Pontefract come from postal codes WF9.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Pontefract, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Pontefract and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Pontefract, City and Borough of Wakefield, England
The most recent Virgin Media outage reports came from the following cities: Pontefract, Barnsley, Wakefield, Normanton, Leeds, Doncaster and Ossett.
| City | Problem Type | Report Time |
|---|---|---|
 Pontefract |
Internet | |
| Barnsley |
Internet | |
| Wakefield |
Phone | |
| Normanton |
Internet | |
| Normanton |
Total Blackout | |
| Normanton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Pontefract, England
Latest outage, problems and issue reports in Pontefract and nearby locations:
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Jamesrodgers
(@Jamesro17879287) reported
from
Castleford, England
@virginmedia @ItsBigZuu @YUAFOfficial Nobody cares, anybody working from customer service today? After a WiFi booster
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Craig🥇🏆
(@CraigLUFC77) reported
from
Leeds, England
@virginmedia So can you just send me a wire that I can just plus in so I can move my router... I have been told about 4 times this can be done.. and I am still waiting... its all to help me wfh
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antony piper-jones
(@antonroid) reported
from
Leeds, England
@virginmedia Affordable broadband price that doesn’t keep going up and up without any improvement in service.
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Phil Hicks
(@Neolawn) reported
from
Leeds, England
@virginmedia You can see at the top of the screenshot I’m logged in to my account. And yes, I understand the system and infrastructure very well, and have exhausted all trouble-shooting suggestions. There is a wider issue here outside my home which needs attention from your engineers.
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Ben Cropper
(@croppersports) reported
from
Leeds, England
Terrible picture quality, having just paid out £25,95 for HD PPV! #JoshuaPulev Picture pixelating several times per round. Is this a known problem @virginmedia?
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Jamesrodgers
(@Jamesro17879287) reported
from
Castleford, England
@virginmedia @NiiNiiFC @Flav_Bateman You smelly little ***** been on hold for an hour and a half. Shite internet shite customer service.
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Mikey Hall
(@Mikeyhall4) reported
from
Leeds, England
@virginmedia sort out the boxing for **** sake just paid £25 for this. Pixelated shite
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Mark Powell
(@Mark_D_Powell) reported
from
Doncaster, England
@virginmedia very poor service. I want to watch the game NOW. But you say contact you if the problem isn’t resolved in 24 hours???!! What am I paying for?
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Kevin Johns
(@Ray_Stubbs) reported
from
Woodlesford, England
@virginmedia I raised my complaint months ago and have been calling constantly since and sent the latest one yesterday
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Gurpreet
(@nayasaveraCIO) reported
from
Leeds, England
@virginmedia Telephone service suggests the same to do so all the reporting system is hopeless! Getting someone to look at it after 6 days is not good enough, knowing how important it is for people working from home
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Kevin Johns
(@Ray_Stubbs) reported
from
Woodlesford, England
@virginmedia can you send me an email address where I can send a complaint and cancel my services. Getting hold of your #CustomerService is a joke
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Kevin Johns
(@Ray_Stubbs) reported
from
Woodlesford, England
@virginmedia You are definitely the worst attacking side on the #CustomerService #customerexperience front
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Dennis Ward 🏴
(@Wardyology) reported
from
Armthorpe, England
@virginmedia I haven’t got a phone signal in Doncaster are you doing maintenance in the area?
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Craig🥇🏆
(@CraigLUFC77) reported
from
Leeds, England
@virginmedia 3 days now... on and off.. can someone get back in touch, to let me know the issue and if it is you sending signals to update.. please stop and do this at night time
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Mark Powell
(@Mark_D_Powell) reported
from
Doncaster, England
Awful customer service from @virginmedia auto select on the phone. No solutions. No service - but wait 24 hours? I will not be a customer in 2021.
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Mr Riddlesworth
(@mrriddlesworth) reported
from
Pontefract, England
Not happy with @virginmedia for the past couple of weeks my download speed has dropped to 1/3rd of what i am paying for and no way to talk to an actual person about it. Just a robot that jeeps telling me to do the crap ive already done 10 times already. 😡🤬😡
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Phil Hicks
(@Neolawn) reported
from
Leeds, England
@virginmedia Intermittent broadband in LS17 7BR over the last 2-3 days, which still isn’t improving, and your website doesn’t provide any way to report loss of service. Please advise.
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Phil Hicks
(@Neolawn) reported
from
Leeds, England
@virginmedia On your website faults/service-status, it states there are No known issues, but no option to report anything. I can even run a test, because we have the Superhub 4!
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Calam Smithson
(@CalamSmithson) reported
from
Garforth, England
Nothing but poor customer service from @virginmedia. When are you going to sort my issue which has been ongoing for months!
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Dennis Ward 🏴
(@Wardyology) reported
from
Armthorpe, England
@virginmedia Why haven’t I had a signal all day are you doing maintenance in the Doncaster area?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Grizzo Renders
(@GZOUKStudios) reported
@virginmedia When I've contacted BOTH of you lot TEN times within a week to see what on earth is going on. There's been no help on either end, maybe I should look into a competitor.
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sean fitzpatrick
(@seanfitzy01) reported
@virginmedia why are you still using useless @YodelOnline for delivery? you pay for 2 hours slot which is never given to customer,you cant contact yodel,live chat is always down,yet your in wrong if you miss delivery it's been like this year's.change to @DPDgroup_news instead
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P
(@Whats_UpWithU) reported
@virginmedia You are awful, worst company ever.
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Leila
(@leilaander) reported
@virginmedia Ok thanks I deleted it. I just don’t see how you could help without it? Anyway nothing works wired or non wired at the moment
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Viktor Sorscha
(@VSorscha) reported
@virginmedia Got through to an agent on the phone. 4th time the call has 'disconnected' (they have no resolution for me). Over 500 reports of this in the city in the last 15 days and they still reckon it's an issue in my building. Come on guys.
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SirGalahad_GrailHunter
(@SirGalahad_GH) reported
@AmazonUK is the worst company for custom service, only just beating @virginmedia. £Billion/million companies do not care about customers and people really should stop using them until they make firm commitments to improve with consequences if they fail to meet low service levels
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HereisTrev
(@HereisTrev) reported
@virginmedia Of course, it says “your internet is broken and there’s nothing you can do about it, LUL”
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Rajiv Dhir
(@rajiv_dhir2) reported
@marylovestosurf @virginmedia Not sure anyone would use virgin briadband/ fibre. When I was looking for a new provider that was the first One I totally dismissed from my list. So many of my friends told me how terrible the service has been over the years. They have all moved to other providers.
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Grizzo Renders
(@GZOUKStudios) reported
@virginmedia You're ******* ****, I'm cancelling this contact.
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P
(@Whats_UpWithU) reported
@virginmedia @CarersUK You are 100% the worst company I have ever experienced.