Virgin Media Outage Report in Pontefract, City and Borough of Wakefield, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Pontefract, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Pontefract and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Pontefract, City and Borough of Wakefield, England
The most recent Virgin Media outage reports came from the following cities: Leeds, Doncaster, Wakefield, Barnsley and Selby.
| City | Problem Type | Report Time |
|---|---|---|
 Leeds |
Internet | |
| Doncaster |
Internet | |
| Leeds |
Internet | |
| Leeds |
Internet | |
| Wakefield |
Internet | |
| Wakefield |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Pontefract, England
Latest outage, problems and issue reports in Pontefract and nearby locations:
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Matthew Preston
(@MatthewJP2014) reported
from
Leeds, England
@virginmedia @O2 what's the point Virgin is as bad as BT I was supposed to have Virgin Broadband & phone installed on Friday got told yesterday it was delayed til December 1st earliest with no reason as to why asked for a 5G router to get me by til then was put on hold for 20 mins then cut off.
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Just Music Yorkshire 🎵
(@jmyorks) reported
from
Garforth, England
@virginmedia do I get an award. Nine hours and counting on chat just clocked up and not one inch forward despite being passed from one wrong department to another when asked for customer services at 9.05am and have been through every department but then
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Padge 👌
(@AdamPagett3) reported
from
Wakefield, England
@virginmedia That checker like my service doesn't work
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Nigel Jolly
(@Nigel_BigNn) reported
from
Leeds, England
@virginmedia can anyone tell me what's happening with the internet service in Leeds 16 area it been going on and off all day now it's not good enough
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The Churchill
(@Churchill0782) reported
from
Wakefield, England
@virginmedia do you care to give an update regarding services being down in the WF1 area of Wakefield? You estimate keeps changing which is becoming really annoying!! Literally 1000s of households without an Internet connection. #wakefield #poorservice
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Matty Beswick
(@bezzyboy88) reported
from
Leeds, England
Outage on @virginmedia since yesterday morning, get a text message this morning saying it’s fixed. It’s not. Ring up to be told it will be fixed by 2nd November what good is that to anybody?
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Sam Watts
(@SamWatt30745054) reported
from
Barnsley, England
@virginmedia you are aware that a lot of older, more vulnerable people have had alarm and safety devices installed that depend on a safe, fast, reliable service. The one that they, like, you know pay a lot of money for
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Guy Leech
(@guyrleech) reported
from
Wakefield, England
@vmbusiness strike yet again!😠 Not only are they charging me £7/month for 4G backup that doesn't work, they are now charging me £4 for paper bills that I never asked for. Oh, and still say I owe them money despite me overpaying due a to a red letter that they took by DD later
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The Churchill
(@Churchill0782) reported
from
Wakefield, England
@virginmedia all services in the WF1 area of Wakefield have been down all day and looking like 6pm to be fixed. Will you be applying any credit to people's accounts?? Good will gesture and all that! #wakefield
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sue ellen draper 💙🇺🇦💛
(@suellen2623) reported
from
Leeds, England
@O2 and @virginmedia should be ashamed of themselves. 10 tickets per customer is not right. Their loyal honest customers once again miss out thanks to the greedy. As for the websites complete joke should have been prepared for this!!!! #peterkaytickets
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Michael Collinson
(@Mcollinson72) reported
from
Wakefield, England
@virginmedia awful and aggressive scare tactics from your not so friendly cancellations rep when trying to cancel my service. God help any vulnerable person that tries to do the same thing. Shameful
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The Churchill
(@Churchill0782) reported
from
Wakefield, England
@virginmedia I've checked and definitely not entitled due to the amount of days with no service. Like I said, a good will gesture. People who are working from home haven't been able to work for a start. Only been with you a few weeks and have nothing but issues.
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Michael Collinson
(@Mcollinson72) reported
from
Wakefield, England
@virginmedia ongoing intermittent issues with my broadband for weeks now and yet your website gives no option to get through to anyone to help despite it promising to do so. Keeps telling me to check back in 24 hours. Unacceptable level of service!
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Paul David Phillips
(@paul_phillips83) reported
from
Barnsley, England
@virginmedia been on hold 15 minutes your agent been back to me yet again same telling me I have to pay extra why do virgin think that if you charge extra this will fix an issue #badcustomerservice actually get it right first time to stop repeat calls
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Michael Edwards
(@MENorthAffinity) reported
from
Leeds, England
It feels like @virginmedia and @VodafoneUK are having some weird competition to decide who has the most inept and frustrating customer experience competition. No one is perfect but to be this consistently terrible is almost admirable.
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Sam Watts
(@SamWatt30745054) reported
from
Barnsley, England
@virginmedia No it didn’t help, what is the score SL V England John
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Padge 👌
(@AdamPagett3) reported
from
Wakefield, England
@virginmedia finally after 5 days without a service no streaming tv, being unable to work from home and having to sit in Saturday teatime eaiting for engineer while family go to Halloween party It's finally fixed Now the impossible part making contact to discuss compensation
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Just Music Yorkshire 🎵
(@jmyorks) reported
from
Garforth, England
@virginmedia do I get an award. None hours on chat just clocked up and not one inch forward despite being passed from one wrong department to another when asked for customer services at 9.05am and have been through every department but then.
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Sam Watts
(@SamWatt30745054) reported
from
Barnsley, England
@virginmedia I’ve run test after test, at least 5-6 outages a month for last 2 years. Horrendous service and this is the final straw unless you offer me a refund of say £20 a month for last two years, if not I’m going BT and a dodgy box from Mad Frank in pub
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Paul David Phillips
(@paul_phillips83) reported
from
Barnsley, England
@virginmedia the cheek or virgin media staff complain about virgin router dropping out constantly call raise a complaint and tell them router is disconnected from network and request a hub 4 as been told this is what’s needed I get told I have to upgrade to 1 gig for new router
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Bartosz Matysiak
(@bmatysiak94) reported
@virginmedia Like I'd said, I've tried contacting you by phone (as mentioned in the link above) for few hours, with no success. Given that the alternative is contacting you by letter (which I highly doubt you'll answer to), that's not really a solution now, is it.
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Twisty Fingers
(@cala99) reported
@virginmedia Absolutely terrible. Waiting over 5 months for installation. Keep coming and "forgetting" what they need to do the actual install. And rescheduling. For a month later. Shockingly terrible service. Would go with another provider if possible.
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Claire 👩🏻🦰
(@Gisforgingers) reported
Hi @virginmedia - how do I cancel my mobile plan? I can’t find an option in the app.
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ViewFromHere
(@_ViewFromHere) reported
@virginmedia Hi, yes, I was told that this was being processed during my call to cancellations - but, I've received anxiously nothing to confirm this, either in email or anything within my account - I don't really want to go through some form argument down the line, hence I'm reaching out
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Claire Lovett-Owen
(@spookylovett) reported
@virginmedia Hello AR @virginmedia are you sending a link? Booked in to discuss complaint and cancellation and as yet no link or call
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Angela Donoghue
(@AngelaDonoghue6) reported
@virginmedia ir customer service is appalling Ofcom need to get involved
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Black Lives Matter!
(@JasonPaulPark) reported
Calling @virginmedia because they're not meeting minimum speed guarantee: however much a minute. Being told they're having internet issues so can't even test your line: PRICELESS. I'm annulling my contract asap and don't recommend them to anyone. Totally atrocious all the time!!
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TianaSeychel
(@MzSey7488) reported
@virginmedia For an order update I'm sorry that's ridiculous. An open forum is your solution? There's absolutely no reason someone can't just take a reference number and track down my order for an update
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Smudge Sunday 2
(@SmudgeSunday2) reported
@virginmedia impossible to get through to cancel my account. Tried several times and just stuck on hold. One for Trading Standards?
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liv💕
(@LivErin_x) reported
@virginmedia I’ve rang each month to fix this situation but there’s never anyone to even answer the phone. I think I’m entitled to 5 months free wifi or £235 for the sheer inconvenience you have caused me! I’ve had talk talk wifi since Feb 1st, you have made me pay for 2 wifis