Virgin Media outages and service status in Pontefract, England

Problems in the last 24 hours in Pontefract, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Pontefract, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Pontefract, England

The most recent Virgin Media outage reports came from the following cities: Leeds, Doncaster, Barnsley, Wakefield, Normanton, Selby, and Pontefract.

City	Problem Type	Report Time
Leeds	Internet	12 hours ago
Doncaster	Internet	3 days ago
Leeds	E-mail	3 days ago
Doncaster	Internet	3 days ago
Leeds	Phone	5 days ago
Barnsley	Internet	6 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Pontefract, England

Latest outage, problems and issue reports in Pontefract and nearby locations:

• 
  Michael Collinson (@Mcollinson72) reported 2 minutes ago from Wakefield, England

  @virginmedia ongoing intermittent issues with my broadband for weeks now and yet your website gives no option to get through to anyone to help despite it promising to do so. Keeps telling me to check back in 24 hours. Unacceptable level of service!

• 
  Reece Bryan (@ReeceBryan94) reported 2 minutes ago from Wombwell, England

  @virginmedia how do we get the new wifi extender pods or a new Virgin Hub? Our wifi signal and speed changes dramatically between the front and back of the house, the coverage is dreadful

• 
  Gary Fretwell (@GaryFretwell1) reported 4 minutes ago from Wakefield, England

  @virginmedia I appreciate your advice, but rather than ask fellow customers for a fix I’d rather hope @virginmedia trained staff would be able to rectify this issue. I’ll try the forum, but this is not the way to run a business….@Ofcom

• 
  Guy Leech (@guyrleech) reported 7 minutes ago from Wakefield, England

  @virginmedia I do need assistance over why the 4G backup didn't kick in when I had an outage last week but I've raised that with you already, I hope

• 
  Michael Collinson (@Mcollinson72) reported 8 minutes ago from Wakefield, England

  Slow glad to be moving from @virginmedia broadband this Friday. Their advertised speeds used to be unparalleled but since FTTP alternatives becoming available their appalling level of service and refusal to acknowledge or deal with faults has forced a once loyal customer

• 
  Martin Lowrie (@ringroads) reported 8 minutes ago from Leeds, England

  @virginmedia We have finally got through to someone other via a mobile phone to sort it out. But there does seem to be an issue with your website.

• 
  LUFC is Life ⚽️ (@Carlianleeds) reported 11 minutes ago from Leeds, England

  @virginmedia But can deal with EASY problems on earth. You could literally offer me everything for FREE & Id still say no. Your company is going bust for a reason. Tell Branson you know how to fix it, tell him ‘our customer service is horrendous, we need to change’, then maybe VM will survive

• 
  Beau (@fastnodeceo) reported 12 minutes ago from Leeds, England

  @ladyjaney75 @WhichUK When Virgin Media install VOIP phone lines I believe they stick some kind of SIM in for if the network is down, when the engineer knows it is a vulnerable/elderly user from when I asked previously.

• 
  Simon (LFC) Britton 🔴 #BeKind (@Daddie_Sy) reported 22 minutes ago from Leeds, England

  @virginmedia why is it not working in LS12 area.

• 
  Tom “Harlam” King (@HarlamTK) reported 24 minutes ago from Wombwell, England

  @virginmedia How do I open a complaint then, because I’m still stuck on the phone with her and she is refusing to let me make my complaint.

• 
  denise downham (@downhamdn) reported 26 minutes ago from Great and Little Preston, England

  @SandyLindsay @virginmedia They have the worst customer service. We binned them on the back of appalling service

• 
  Richie Hall (@RichieH37745130) reported 27 minutes ago from Leeds, England

  @snippetsofem @virginmedia @O2 Depending on your mobile, why not activate WiFi calling on your device where you can make calls through your virgin media router. Such google for you device and add WiFi calling and go from there to get signal.

• 
  Sam Watts (@SamWatt30745054) reported 28 minutes ago from Barnsley, England

  @virginmedia I’ve run test after test, at least 5-6 outages a month for last 2 years. Horrendous service and this is the final straw unless you offer me a refund of say £20 a month for last two years, if not I’m going BT and a dodgy box from Mad Frank in pub

• 
  Gary Steele (@steeleygash) reported 30 minutes ago from Barnsley, England

  @virginmedia why is the red button on sky sports football not working no option to watch the live games ?? Poor service

• 
  Matt Ward (@mattwillward) reported 30 minutes ago from Castleford, England

  @virginmedia I'm moving home and want to take Virgin Broadband with me. Your 'Let's chat' button doesn't work. Can you help please?

• 
  Will Gordon (@camelsbestmate) reported 34 minutes ago from Thorner, England

  @virginmedia I was told someone would be in touch within 48 hours... That was on Monday. Absolute shambles of a customer service department.

• 
  Louise🐦🐝🌵🧀🐌 (@astolante) reported 34 minutes ago from Leeds, England

  @virginmedia I've received a bill for April but I never actually used your service as I didn't have a compatible socket so cancelled. Trying to sign in, I'm told my email address and account number are not recognised.

• 
  Vid (@vid_mitra8) reported 39 minutes ago from Leeds, England

  Virgin media is frustratingly slow. We pay around 33 each month. That’s more of what we pay for two months of internet, TV with all sports channels everything and Netflix, Disney and Amazon prime included. Might move back to India I swear.😭

• 
  GARFORTH WHITES WAKEY 1970 ALAW (@mmwgreen) reported 45 minutes ago from Kippax, England

  @virginmedia My son has tried ten times in two days to cancel broadband from his ex partners house which he's paying for from you. Each time you hang up.. Shocking service.. @MartinSLewis can you offer any suggestions please..! 🙏

• 
  Beef (@thebeefybaby) reported 51 minutes ago from Leeds, England

  @virginmedia your internet is beyond garbage. I'm meant to have 200mb line and it's running at 10mb. How do I get services from you that aren't dog ****?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sam Greenland (@SprocketEtQuill) reported 8 minutes ago

  @virginmedia Another Virgin Media engineer came out again to bury the cable from house to street. The cable is now in trunking over ground and the internet service was severed. You have said it will take yet another on-site engineer to fix the connection and left me without a connection for the week - until an engineer is available. You have, however, paid £100 towards the cost of the alternative internet provider. Your logic was £30 for data (on a #GiffGaff SIM card which I chose) and £70 for a dongle. I bought a £120 4G modem for external use that connects directly to my #Unifi switch on WAN2, bypassing your hub altogether and giving a connection back to my whole house rather than just one computer with a USB port. Given it's taken since November to bury this cable, I'm not convinced tomorrow's engineer will be able to fix the connection or bury the cable. We will see how the day unfolds. Your contact centre staff all aim to be very helpful, and your service (when it's working) does provide a decent connection most of the time, but your implementation is lacking.

• 
  ShinP3ngy (@NotSoP3ng) reported 9 minutes ago

  @O2 is **** for customer service since the Virgin Media merger constantly logged out an log back in won’t let me pay on the app can never get through when I’m at work sort this **** out man I’ve been with you forever same number everything

• 
  Jambo (@The_real_Jambo_) reported 10 minutes ago

  @virginmedia Internet, and subsequently TV, have been down since yesterday in G67 area. Someone posted a picture of the junction box knocked over, any idea of how long to fix? I work from home and need the Internet to do my job. This needs fixed ASAP.

• 
  Debzy G 🦅🐦‍⬛🦉 (@brummiedebz) reported 11 minutes ago

  @virginmedia Right, I’ve tried calling these things. None worked Which suggests it’s an app issue.

• 
  BEST SERVICE PROVIDER (@BestProvid49199) reported 11 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV offers: * 300,000+ live channels * 65,000+ VODs * PPV events

• 
  Sue Rouse💙 🇺🇦 (@rouse_sue) reported 15 minutes ago

  @virginmedia I have Netflix as part of my deal. I’ve been told 4 times that an email will be with me in 24 hours. Still no email after 8 days. Everyone promised but no delivery’s. This seems to be a regular issue.

• 
  Eldarioth (@eldarioth) reported 18 minutes ago

  @AncientJellyTot @virginmedia Same problem with religious callers but one replied with "Jesus would want to use to talk to you whatever your sign says". I had to stifle a giggle as I closed the door.

• 
  Diplo (@loldiplo) reported 21 minutes ago

  @UKDan86 @virginmedia Defending a multi billion pound company who can’t even offer a service you pay for is a new low for you Dan.

• 
  Bob Ross 🐑 (@_malcolmsex) reported 25 minutes ago

  Virgin Media locked in when they heard I was moving Internet off at exactly midnight holy ****

• 
  Sean Hanlon (@seanhanlon77) reported 25 minutes ago

  @SziIlar @RacingTV It’s on RTV extra but RTV app is horrid and worse quality, prob watch it on Virgin Media or Sky