Virgin Media Outage Report in Pontefract, City and Borough of Wakefield, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Pontefract, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Pontefract and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Pontefract, City and Borough of Wakefield, England
The most recent Virgin Media outage reports came from the following cities: Normanton, Leeds, Barnsley and Wakefield.
| City | Problem Type | Report Time |
|---|---|---|
 Normanton |
||
| Leeds |
Wi-fi | |
| Barnsley |
Internet | |
| Leeds |
Wi-fi | |
| Normanton |
Internet | |
| Leeds |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Pontefract, England
Latest outage, problems and issue reports in Pontefract and nearby locations:
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Rozzyp
(@Rozzyp1) reported
from
Wakefield, England
@virginmedia Last time I tried to submit online, it wouldn't let me, it said ring!! You just go round in circles. Pointless exercise. Your customer service is not good, it used to be brilliant.
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Sumboiii
(@SUMBoiii_) reported
from
Wakefield, England
@virginmedia I couldnt get through, you must be having loads of issues I waited 20 minutes on hold
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Hoppywba
(@hoppywba) reported
from
Leeds, England
@EAFIFADirect @virginmedia this is the message I get when loading fut. Can load all the game then this happens every time. This has gone on for 3 days. I'm paying for a service 😠😠😠
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Marc Rigg
(@Aletdownofstate) reported
from
Leeds, England
@virginmedia That wasn't particularly helpful. Couldn't get through to a human and despite what the service page says, it said there was an issue, but not what.
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Hoppywba
(@hoppywba) reported
from
Leeds, England
@EAFIFADirect Still can't play fut. Loads all the game perfect but then crashes when I load ultimate team. Is there still an issue with @virginmedia as I'm with them. Thanks
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steve wilcock 🏴🏴
(@wilcock_steve) reported
from
Barnsley, England
@virginmedia good morning, it appears that your service is poor yet again!!! No tv,broadband or phone since yesterday. A call to customer services reveals 03 March for service t return in full. 👏👏👏
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Marc Rigg
(@Aletdownofstate) reported
from
Leeds, England
@virginmedia Yes, several times. It briefly came back for an hour and has now gone again with the same issue.
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Michelle Hardman B.A .Esq⚪️
(@MichelleTownhil) reported
from
Leeds, England
@virginmedia I am absolutely fuming I’ve just called your customer services spoke to somebody who clearly didn’t have a clue what they were doing he kept saying that there was no Internet connection between the TiVo box on the TV that’s why I can’t watch Netflix
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Hoppywba
(@hoppywba) reported
from
Leeds, England
@EAFIFADirect any idea when this issue with @virginmedia is going to be sorted out. A reply would be nice as well from you 😠😠
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Ruth Bilham Art
(@RuthBilhamArt) reported
from
Leeds, England
@virginmedia day 4 without WiFi or TV in farsley. The TV is stuck on ‘starting up’. Rebooting doesn’t work. Not getting anywhere with customer services. There’s been a recorded message for 4 days saying they’re trying to fix a ‘complex issue’... yet still nothing. Annoyed.
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Rozzyp
(@Rozzyp1) reported
from
Wakefield, England
@fatboy1988 @virginmedia @Tonester_7 The call centre rang me to try & sell me more services, she rattled through her script with a very heavy foreign accent, I didn't understand her, spoke too quickly, so declined the offer, shame I may have wanted the service, they'll never sell anything in that way! @virginmedia
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ronald fox
(@ron3stripes) reported
from
Royston, England
@virginmedia can you explain to me why you have used my property to fix cable to enter next door without my permission.
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Michelle Hardman B.A .Esq⚪️
(@MichelleTownhil) reported
from
Leeds, England
@virginmedia I called your call center to get help regarding @NetflixUK problem watching via TiVO box I’m have to reboot every day for past 2 weeks in order to watch Netflix. I explained this and I was told can I call back tomorrow 😡 Bad customer service.
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Rozzyp
(@Rozzyp1) reported
from
Wakefield, England
@virginmedia @Tonester_7 I wish they had an office where you could go & sort out your problems with @virginmedia, the call centre staff sadly don't speak Yorkshire, they don't understand me!
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Michelle Hardman B.A .Esq⚪️
(@MichelleTownhil) reported
from
Leeds, England
@virginmedia No I’m not in the areas that are experiencing issues. I live in Leeds it’s been happening every day for the past two weeks I’ve been having to switch TIVO off & it wait for rebooting sometimes it’s twice a day 😡 and he didn’t give me a chance ask callback! I’m fuming.
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steve wilcock 🏴🏴
(@wilcock_steve) reported
from
Barnsley, England
@virginmedia Unfortunately we can no longer use this service as it states u can only do this 3 times. Which becoz it says phone fault as opposed to full service fault have been used!! 03 March is no good to me!!
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Sumboiii
(@SUMBoiii_) reported
from
Wakefield, England
@virginmedia hi got an email saying I'm going to get charged for not sending back equipment, which I have and have the receipt to confirm. While I'm here my upgraded broadband is quite flimsy and drops connection more times then I drop my pants, and I'm a nudist! Help!!!
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Hoppywba
(@hoppywba) reported
from
Leeds, England
@EAFIFADirect Still waiting for a reply regarding connection. Is anyone else still having problems if they are with virgin media
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Michelle Hardman B.A .Esq⚪️
(@MichelleTownhil) reported
from
Leeds, England
@virginmedia How can @virginmedia sleep at night. Knowing that There are people with many complex issues and that isn’t enough. I’m trying my hardest but when I get overwhelmed my brain just gets fuzzy and I cannot deal with what could be considered simple tasks.
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Lauren 🧚🏻♀️
(@laurenemily234) reported
from
Leeds, England
@virginmedia Thanks so much! All devices are recognising the WiFi but it’s not actually working. There are no lights on the hub 3.0 apart from 2 arrows that are flashing. Service status for my postcode says it’s all good so must be my box. Already reset once :) thanks for your help
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Hema
(@HomemadeByHema) reported
@virginmedia Well you leave me no choice but to go to another provider, as this does not help me in any way as this problem has been going on since 5th October !!
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Alan Moore
(@AlanMoore84) reported
@virginmedia spend hours on the phone with VM trying to get the £100 statement credit linked to failure of Wi-Fi Max guarantee. Nobody at the Call Centres has ever heard or it and point customers to Ofcom instead - despite the T&Cs being live on the website. I raise a complaint
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Frieda
(@Farida50392605) reported
@virginmedia hi our broadband seems to be down and we are down to our last few MB of data what’s going on ?!
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Anne Bell
(@Yorkshirebell) reported
@virginmedia No we have had no reply other than a automated one telling us it would be 28 days. Can you actually do something and investigate why nobody has been to re-connect our service? Rather than send us elsewhere in your organisation?
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Mind and Spirit with Angie Taylor
(@Angie_Taylor11) reported
@virginmedia you are the hardest company to deal with on the planet. 6 hours today to try to downgrade my package and I am still no further forward. 18 years a customer, not for much longer! #disgustingcustomerservice
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Stevie🌻🇺🇦 ✌️
(@Steviejb23271) reported
@virginmedia I change the package in good faith so I think and end up paying £25 quid for something I don't want or never hardly used... Ridiculous! 🤬🤬🤬
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Donella Hignett
(@DonellaHignett) reported
@virginmedia An update for you. We telephoned @virginmedia today as still not working after 7 working days, to be told that they have no record of our call last week and no ticket has been raised, so we can’t escalate it. Also told only basic Netflix not standard, which is wrong info again!
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jbbenjamin.sol #IStandWithRayFisher 🔜
(@jbwb2020) reported
@virginmedia So after two months of being billed wrongly at two addresses, you finally sort it, but instead of providing any form of recompense for lost time and aggro your response is 'well, we fixed our mistake, isn't that good enough?'. WTF? Seriously. I'm off to @SkyMediaUK!
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Brad 🦅 VTuber
(@BradachGaming) reported
@virginmedia i called your team they didnt help all they said if there is an issue and dont know when it will be fixed last time it took a week as you lot work slow but still take full payments i need my internet as i stream and to call you last time it cost me £20 as it was 4 times
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James Brook
(@JxmesBrook) reported
@virginmedia yesterday evening one of your employees hung up on me after been on the phone for 1 hour 29 minutes. Before hanging up, whilst she thought she put me on hold, I could hear her swearing and complaining. Once I made it clear I could hear her she put the phone down.