Virgin Media Outage Report in Pontefract, City and Borough of Wakefield, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Pontefract, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Pontefract and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Pontefract, City and Borough of Wakefield, England
The most recent Virgin Media outage reports came from the following cities: Leeds, Wakefield, Doncaster, Barnsley, Castleford and Selby.
| City | Problem Type | Report Time |
|---|---|---|
 Leeds |
Internet | |
| Leeds |
Total Blackout | |
| Leeds |
Total Blackout | |
| Leeds |
Internet | |
| Leeds |
Total Blackout | |
| Wakefield |
Total Blackout |
Community Discussion
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Virgin Media Issues Reports Near Pontefract, England
Latest outage, problems and issue reports in Pontefract and nearby locations:
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Reece Bryan
(@ReeceBryan94) reported
from
Wombwell, England
@virginmedia when are you going to provide a functional service? Having to constantly reboot your pile of **** “Superhub 3” multiple times a day because you’re saying that’s the fault... what exactly am I paying for? #Virginmediaisshite
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🇬🇧Russelena Jessie🇬🇧
(@loonylankylegs) reported
from
Barnsley, England
@virginmedia No it's always slow lately
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SvP💙💛
(@SophieVPeel) reported
from
Leeds, England
4 days of trying to get through to @virginmedia finally get through to Sandra to be told they have system issues and can I call back in 2 hours- shocking and poor customer service #dontusevirgin quick enough to take my money!
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antony piper-jones
(@antonroid) reported
from
Leeds, England
@virginmedia What is annoying is that we as consumers are not seeing the alleged investment in infrastructure in our services. Last year obviously home internet use went up while business premises went down. We are held to ransom now as we have no choice but to use our home broadband for work
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Fat Joe
(@Ash_worth) reported
from
Leeds, England
@virginmedia The WiFi has started crashing again in Roundhay today!! It took three weeks to get it ‘sorted’ and less than a week for it to go wrong again! Terrible for online lessons and working from home!!
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🎼 Phil Johnson
(@philbaz12) reported
from
Doncaster, England
@virginmedia Here’s hoping that we get a call back tomorrow, just been on hold with the chat bot ? No resolution as of yet. The new billing is generated on the 4th. Let’s hope it gets sorted. The agent offered us a deal based on what Sky offered us. Previous Sky customers of 10 years #SkyTv
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FJG
(@FranNamStyle) reported
from
Leeds, England
@virginmedia It took several hours for this problem to resolve. Very frustrating to be directed to authorise wifi, but the screens themselves dont actually do that. Not helpful at all.
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Reece Bryan
(@ReeceBryan94) reported
from
Wombwell, England
@virginmedia when are you going to start issuing people the Hub 4 as the SH3 is useless for delivering wifi. Doesn’t help that you seem to be constantly having issues and massive speed problems over the last month. Any chance of us actually getting a service that we pay for?!
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🇬🇧Russelena Jessie🇬🇧
(@loonylankylegs) reported
from
Barnsley, England
@virginmedia still not gettingg full speed for connection on internet, very slow, phone lines a joke still to get through - Covid as per usual - fed up of slow speeds constantly after new router!!! Please sort yourselves out!!!
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Reece Bryan
(@ReeceBryan94) reported
from
Wombwell, England
@virginmedia when are we going to finally have some functional WiFi service from yourself? 3/4 days constant issues... pathetic
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🇬🇧Russelena Jessie🇬🇧
(@loonylankylegs) reported
from
Barnsley, England
@virginmedia Yes but can never get through via phone
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Pippa Oldfield
(@PippaKOldfield) reported
from
Wakefield, England
@AssistanceVm @TranslatioNinja @virginmedia That’s a bit of a salty reply. I think your customer was referring to various barriers in the way of cancelling her contract, not the difficulty involved in selecting call options. She’s still been unable to cancel and is being pressured her to keep her contract.
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Healey 🤍💛💙🏆
(@Healeybrooks) reported
from
Wakefield, England
@virginmedia are the absolute worst company I have ever come across. 18 days trying to get them sort their shambolic internet dropping & still being passed from 1 agent to another in same team. Don't waste your time with this company. They have no idea what customer service is.
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super pablo
(@pablo_hescobar) reported
from
Leeds, England
@virginmedia been on hold for 85 mins to then have the call ended before even speaking to anyone. That’s made me want to cancel my package even more now
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Joannemarygriffin
(@Joannemarygriff) reported
from
Wakefield, England
@virginmedia On demand still not working and every time I sign in it’s been moved on three days for repair in my area. This has been ongoing for two weeks now which I find unacceptable especially when all bills have just gone up in price.
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Matt Ferretti
(@MatthewFerretti) reported
from
Leeds, England
@virginmedia Spoken to a chatbot, messenger bot, automated phone system, a human and still can’t get @virginmedia to cancel my contact. Over 3 hours of being placed on hold and sent round in circles
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Matt Ferretti
(@MatthewFerretti) reported
from
Leeds, England
@virginmedia I HAVE SPENT A TOTAL OF 3 HOURS ON THE PHONE TRYING TO CANCEL MY CONTRACT!
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Natalie Ball
(@NatalieBall21) reported
from
Leeds, England
@virginmedia I have tried to call everyday for two weeks, it stays all agents are busy and the line disconnects. I have moved and no longer require your services. How do I cancel the contract?
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Antonio M. Arboleda #FBPE
(@Toni_M_Arboleda) reported
from
Leeds, England
@virginmedia Yes, thank you. I have checked. I rang 150 and all they get me to do is to restart my hub. It works OK for a while, but problems come back. I am very upset. I videocommunicate with 100s of people and it is very embarrassing having to explain 2 them the problems caused by Virgin
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Fat Joe
(@Ash_worth) reported
from
Leeds, England
@virginmedia It’s a wireless connection. It’s the router that crashes- apparently an issue in the local area. It’s happened since the first week in December and now we’re on to the 4th date for it to be fixed. Nightmare with homeschooling and work.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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*** Razor Barbershop
(@Rumrazorbarbers) reported
@virginmedia Horrendous wifi and ping problems. The hub that can't get a signal beyond 3m and wont cover the house.
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Noah
(@FroobMan) reported
My WiFi on my pc and my pc only has disappeared and I’ve tried everything and the worst thing about it is that every other network shows up other than the one I need so **** you virgin media :)
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Andy McIntosh
(@Toshula) reported
@virginmedia What security reasons are those? You are taking money off me for a service I do not want and have not wanted since last August, I have offered two methods of contact that I can access and you have refused to deal over both of them! @BBCWatchdog
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billy
(@6illy1999) reported
why do i need a girlfriend when virgin media goes down on my everyday
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Hayley Archie
(@Archie2209) reported
@virginmedia It seemed whenever we spoke to someone we were met with ‘I can’t help you’, ‘I’ll need to transfer you’ or ‘you cannot change anything you have to wait a few days’. Plus being k one hold for ages. It shouldn’t be so difficult for someone to change an account due to a death
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Mark Bennett
(@TallMarkB) reported
@virginmedia Yes I’ve done that many times. No fault found. All my neighbours have the same problem and the internet is awash with similar issues. BBC watchdog has featured this. Why not acknowledge that there is a core infrastructure issue, publish a schedule to fix & compensate customers ?
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karina
(@dayamadden) reported
@virginmedia hello, my wifi suddenly switched off and was not working for 4 hours last night. Is this normal and would I get compensated for this please??
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Stuart Harkness
(@sharkness91) reported
@virginmedia That’s the problem, I shouldn’t need to do this. It was fine when I was on my 100mb package though
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sidge
(@psidgwick) reported
@virginmedia What for 11 days! I have no tv services. Both my tv boxes that were swapped over from my previous contract don’t work. Showing no Occurrences for both boxes according to engineer. It’s a back office problem apparently that your staff ain’t sorting.
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𝙿𝚊𝚞𝚕 𝙾𝚕𝚕𝚎𝚢
(@niftyspringett) reported
@richardbranson why can't virgin media close an account from the previous owner of my property from 5 years ago and hook me up, the new customer? I am supposed to be teaching 200 students next week from home. My engineer was booked for last Monday and sky cut me off tomorrow :(