Virgin Media Outage Report in Doncaster, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Doncaster, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Doncaster, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 6: Problems at Virgin Media
Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Doncaster, England
The most recent Virgin Media outage reports came from the following cities: Rotherham, Pontefract, and Doncaster.
| City | Problem Type | Report Time |
|---|---|---|
 Rotherham
|
Internet | 8 days ago |
|
Pontefract
|
Internet | 11 days ago |
|
Doncaster
|
Wi-fi | 2 months ago |
|
Doncaster
|
TV | 2 months ago |
|
Rotherham
|
Wi-fi | 2 months ago |
|
Rotherham
|
Internet | 2 months ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Doncaster, England
Latest outage, problems and issue reports in Doncaster and nearby locations:
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adam (@Adz_lufc) reported from Wentworth, England@virginmedia your chat bot is broken, how hard it is yo actually speak yo someone who knows what they are talking about
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Tom “Harlam” King (@HarlamTK) reported from Wombwell, England@virginmedia And I can’t raise a complaint on the site without having an account, which I don’t have, so that is a pointless endeavour as well
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Callum 🏳️🌈 🔴⚪⚫ 🔰 (@Callum_SEND) reported from Brampton Bierlow, England@virginmedia @virginmedia @O2 if you're going to sell merged packages to your customers then you really need to improve your joint customer service.. just batting me back to the other without an answer is simply unacceptable
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Callum 🏳️🌈 🔴⚪⚫ ☮️ (@Callum_SEND) reported from Brampton Bierlow, England@DysphasiaPV @virginmedia Product is good but customer service terrible
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Jackie 🤍 (@Jackielindak) reported from Doncaster, England@virginmedia how long does someone need to be on hold for, all I want to do if cancel my contract, WhatsApp is just as bad! Also want to complain about my bill going up for no reason 4th month in a row!!!!
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V-Bull (@VanceBulla) reported from Brampton Bierlow, England@virginmedia Faceless customer service. Can’t live chat, can’t chat to anyone on the phone. All they want to do is send you a text or a link to their website. Poor. What am I paying for? Certainly isn’t customer service
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Chris,,,, (@pidgpie) reported from Rotherham, England@virginmedia any known issues broadband off S65 area pc hard wired no internet . phone connected to WiFi without internet. Re booted router etc my status no known issues
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Andrew Poppleton 💙 (@popsgolf) reported from Wentworth, England@O2PriorityUK I’m struggling to connect with app. I’m a @virginmedia account holder. Initial you sent me a code but via my mobile. Now my phone number is placed in the box it doesn’t recognise it. Help?
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Tom “Harlam” King (@HarlamTK) reported from Wombwell, England@virginmedia How do I open a complaint then, because I’m still stuck on the phone with her and she is refusing to let me make my complaint.
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Tom “Harlam” King (@HarlamTK) reported from Wombwell, England@virginmedia I tried that and that’s how I got stuck in this situation. Is there a number I can call that is DIRECT for a complaint?
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Adam (@tevowl9) reported from Brinsworth, England@virginmedia on the phone for 30 minutes, WhatsApp message and technical support still not sorting us out! Oh but we can double what we pay and get a new hub!! New customers get it for £25
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Tom “Harlam” King (@HarlamTK) reported from Wombwell, England@virginmedia I’m trying to resolve an issue with your collections team regarding an incorrect default and because I no longer bank with the same account and do not have those details, they won’t talk to me, yet they are happy to just take money off me without telling me why. It’s disgusting
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Adam Hutt 🏴 (@SBOmad) reported from Swinton, England@virginmedia Broadband went back down for me around 16:30 and no internet etc and like others your website is still failing
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Jackie 🤍 (@Jackielindak) reported from Doncaster, England@virginmedia Well I’m trying to cancel but no one is answering so I can’t. Unfortunately i can get better deal elsewhere so will be leaving
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jo bell (@csijo) reported from Doncaster, England@virginmedia - we (YOU) have a PROBLEM!!! Why have I been charged £147 for a contract of £64 even after speaking to someone on 25/09 (when bill was received) who assured me they would escalate the issue and get it resolved?? #unhappycustomer #overcharged #problem
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Sam (@samthompson98_) reported from Rotherham, EnglandSky sports red button not working with @virginmedia there’s a shock
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Andrew Kerrison (@AndrewKerrison6) reported from Rotherham, England@virginmedia I tried to report a problem. The advisor was only interested in selling me a upgraded package. Miss selling packages to customers is not good practice
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Andrew Kerrison (@AndrewKerrison6) reported from Rotherham, England@virginmedia To box not working. Got it sorted now but not happy with been miss sold a package I didn't need then had to waste more time on the phone to cancel it
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Callum 🏳️🌈 🔴⚪⚫ 🔰 (@Callum_SEND) reported from Brampton Bierlow, England@virginmedia I appreciate you trying to help. The issue is with the virgin contract being 18 months and the "new" o2 deal being 24 months and how this would impact as I looked to renegotiate in 18 months
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Portia Blanchard (@portia1377) reported@virginmedia Yes please. I used the message service- someone replied after 2 hours and then closed the conversation down before I managed to reply with my account number!
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Ash (@Ashy124) reported@virginmedia The last person promised me he would call me. He didn’t. He said he can’t help and doesn’t know what can be done. Before him the 20 other people promised me the right amount will be collected but that’s bot been correct. 6 months of hell and I’m still loyal.
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Alan Whitehead (@nffcbigalan1978) reported@virginmedia I’ve been able to get in touch with customer services about how poor my Internet connection is. As with the last four months they’ve just told me that there is a problem with the green box and nothing has been done about it. Then when I asked them to put me through to
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Daz (@scouse1976) reported@virginmedia Initially called to upgrade and error is showing 7400 (had box for years so not new install). Since raised complaint ref number c-221014083 so waiting for them to get in touch but won’t hold my breath. No TV all weekend is a joke
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Kieren Smith (@smudger78) reported@virginmedia hi - upgraded broadband last month inc WiFi booster. Internet has been intermittently working since last week. Tried all the relevant help guides on website and can’t get through to no one on the phone without ridiculous wait times. Please provide assistance. Thanks
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Maria Marchant, MBACP (@lovetosleepy) reported@virginmedia And all take forever to even garner a response. I have been in a queue for text support since yesterday and told at 7am I was being transferred to someone that could help me. Finally after an hour I am painfully trying to get an answer. Slow is not the word. Frustrating def is!
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Ash (@Ashy124) reported@virginmedia It’s unfair I have to phone in every month spending ours and ours. This has made me sick over the months. The service is poor. It’s a simple fix. I even gave the fix but it seems like VM can’t do it for some daft reason.
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E.A. (@foleynotrose) reportedComplaining to @virginmedia about not being able to cancel online and having to call someone. Was told that "it's for data protection, because obviously anyone could just go online and cancel your account." Could they? You might want to tighten up your website security then.
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😷Steve😷 (@SteveByDay) reported@virginmedia We are not a virgin customer no. The engineers keep coming every day saying that they have to install cable. People buying our house must have ordered but the sale hasn’t happened. I don’t want the hassle to be honest.
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Jenni Seex (@jenniseex) reportedAnother morning another issue connecting my 11yo’s laptop to @virginmedia broadband. 7 days and counting until we join BT!