Virgin Media outages and service status in Doncaster, England

Problems in the last 24 hours in Doncaster, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Doncaster, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Doncaster, England

The most recent Virgin Media outage reports came from the following cities: Doncaster, Rotherham, and Pontefract.

City	Problem Type	Report Time
Rotherham	Phone	8 days ago

Community Discussion

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Virgin Media Issues Reports Near Doncaster, England

Latest outage, problems and issue reports in Doncaster and nearby locations:

• 
  Vampire Bait (@Antoinne73) reported 1 minute ago from Rotherham, England

  @virginmedia Yes - the complaint is about no tv service and no contact in 6 months despite paying £800/year - the letter asks me to ring customer services - I have x 100. Never get through to anyone

• 
  Vampire Bait (@Antoinne73) reported 6 minutes ago from Rotherham, England

  @virginmedia 111 days my picture has been blipping - you said you contact me within 28 days - nothing I got a letter yesterday saying my complaint was resolved 😂😂😂 ac number 32761001

• 
  Callum 🏳️‍🌈 🔴⚪⚫ 🔰 (@Callum_SEND) reported 7 minutes ago from Brampton Bierlow, England

  @virginmedia I appreciate you trying to help. The issue is with the virgin contract being 18 months and the "new" o2 deal being 24 months and how this would impact as I looked to renegotiate in 18 months

• 
  Barry Wilkinson (@millersfm2011) reported 10 minutes ago from Conisbrough, England

  @virginmedia Well this is a cracking start. A call back tomorrow rescues the situation. Been a virgin customer since broadband came along. Fingers crossed.

• 
  Anita Whittaker (@summitsleap) reported 11 minutes ago from Conisbrough, England

  If you are going to cancel a contract and move to a new provider, don't rely on them taking action from your phone request. They can always say you didn't call then continue to charge for something more expensive, @virginmedia will then pass you to debt collection companies.😔

• 
  🎼 Phil Johnson (@philbaz12) reported 12 minutes ago from Doncaster, England

  @virginmedia Here’s hoping that we get a call back tomorrow, just been on hold with the chat bot ? No resolution as of yet. The new billing is generated on the 4th. Let’s hope it gets sorted. The agent offered us a deal based on what Sky offered us. Previous Sky customers of 10 years #SkyTv

• 
  V-Bull (@VanceBulla) reported 14 minutes ago from Brampton Bierlow, England

  @virginmedia Faceless customer service. Can’t live chat, can’t chat to anyone on the phone. All they want to do is send you a text or a link to their website. Poor. What am I paying for? Certainly isn’t customer service

• 
  Chris,,,, (@pidgpie) reported 30 minutes ago from Rotherham, England

  Here we go its worked for a week virginmedia internet down rebooted worked for 2 mins down again ill check my status later usually goes off then comes back on and works again S65 area

• 
  Dean Haith🍋🐝🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Plezdiz) reported 31 minutes ago from Doncaster, England

  @tyreboy2 @SkyHelpTeam @virginmedia Think twice.. I've had virgin for years excellent..but since the intelligent upgrade can't connect in bathroom n upstairs. When i phone they said I need boosters..n so did the app. Purchased no change. Family n friends have same problems.. it's a minefield outthere..

• 
  jo bell (@csijo) reported 35 minutes ago from Doncaster, England

  @virginmedia - we (YOU) have a PROBLEM!!! Why have I been charged £147 for a contract of £64 even after speaking to someone on 25/09 (when bill was received) who assured me they would escalate the issue and get it resolved?? #unhappycustomer #overcharged #problem

• 
  Sam (@samthompson98_) reported 35 minutes ago from Rotherham, England

  Sky sports red button not working with @virginmedia there’s a shock

• 
  Vampire Bait (@Antoinne73) reported 38 minutes ago from Rotherham, England

  141 days and still contact from @virginmedia customer services - Half a year coming up #virginmedia rubbish

• 
  Reece Bryan (@ReeceBryan94) reported 43 minutes ago from Wombwell, England

  @virginmedia how do we get the new wifi extender pods or a new Virgin Hub? Our wifi signal and speed changes dramatically between the front and back of the house, the coverage is dreadful

• 
  Reece Bryan (@ReeceBryan94) reported 45 minutes ago from Wombwell, England

  @virginmedia when are you going to provide a functional service? Having to constantly reboot your pile of **** “Superhub 3” multiple times a day because you’re saying that’s the fault... what exactly am I paying for? #Virginmediaisshite

• 
  Gypsum Fantastic (@GypsumFantastic) reported 45 minutes ago from Wombwell, England

  @virginmedia It’s happening with both. No service whatsoever. I can get to superhub’s web control panel 192.168.0.1 just fine.

• 
  Adam (@tevowl9) reported 49 minutes ago from Brinsworth, England

  @virginmedia on the phone for 30 minutes, WhatsApp message and technical support still not sorting us out! Oh but we can double what we pay and get a new hub!! New customers get it for £25

• 
  🎼 Phil Johnson (@philbaz12) reported 51 minutes ago from Doncaster, England

  @virginmedia trying to contact all day. Via telephone, live chat and through your app to no avail ! Can someone help

• 
  Jason (@Janso95) reported 53 minutes ago from Doncaster, England

  @virginmedia I've already checked the Web tool to see if there are issues in my area and it says there aren't any known issues.

• 
  Ben Burkinshaw ⚔ (@sufcben) reported 56 minutes ago from Brampton Bierlow, England

  @virginmedia Just that an engineer would be out today to fix the problem only to be told that this was not the case.

• 
  Dean Brown ® (@dean_browny) reported 57 minutes ago from Grimethorpe, England

  @virginmedia I appricate these are difficult times but I need your assistance. I was due to have virgin broadband installed yesterday (28.03.2020) the engineer never arrived. My BT services expire 03.04.2020. Plz help 🙏🏻

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ian Perry (@ian_perry) reported 3 minutes ago

  @virginmedia - so, you apply an update to fix Sky Sports but trying to watch any box recordings now leads to stuttering and freezing. Look up comedian Norman Collier. It's like that! What on earth do we pay our bills for? Well, it isn't customer services is it?

• 
  doozerlyn (@doozerlyn) reported 5 minutes ago

  @Ofcom.... Are Virgin Media in breach of contract for not supplying services as agreed, ie red button Sky Sports+? If so, are you going to do anything about it?? Can we cancel contract and or withhold payments?? If not, why not?

• 
  🇬🇧 Andy🇬🇧 (@4peterborough) reported 5 minutes ago

  @virginmedia I love it when these people say DM us but your account is restricted everyone must be having the same problem with your update, look into it and get back to me

• 
  Dmh (@Dmhches) reported 9 minutes ago

  @virginmedia the fact that the red button isn’t working for sky sports on your service means you’re not providing the serving I am paying for. Please confirm I am able to exit my contract with no penalties due to this

• 
  WRXTW🌊 (@twwenlock) reported 15 minutes ago

  @virginmedia how has the wifi gone down AGAIN two nights in a row 😴

• 
  Tilal Manzoor (@tilalx) reported 21 minutes ago

  Hi @virginmedia, I've been without Internet & Landline services for 5 days, everyday am assured someone is fixing the service. Nobody comes, help desk have no information where the engineer is or why they don't show; Everyday I am told to be patient. Pls remedy this failure

• 
  Gary Adams (@GazzaAdams) reported 24 minutes ago

  Hi @virginmedia This latest update appears to directly contradict the update you sent me earlier today. At 12:57, I was told that an engineer **was already on site and working to fix the problem**, with an estimated repair time of **18:00 today, 19/08/2026**. At 15:24, I am now being told that you have identified the problem and that an engineer **is on their way**, with the estimated repair time moved to **14:10 on 21/08/2026**. This is the original date that was stated 2 weeks ago. Could you please provide an accurate explanation of what is actually happening with fault **F012421201**? In particular: * Was an engineer on site earlier today, as stated? * If so, why is an engineer now apparently only “on their way”? * What has happened to cause the estimated repair time to move from this evening to Friday afternoon? * Is 21/08/2026 at 14:10 now a reliable estimate, or is this simply an automated placeholder? I appreciate that faults can take longer than expected to repair. What is frustrating is receiving contradictory information that makes it impossible to understand the actual status of the fault. Please provide a clear and factual update rather than another automated status message.

• 
  youwouldntknowme (@lazylazydude) reported 26 minutes ago

  @virginmedia I don’t think you get it. When I say multiple calls, I mean daily. I’ve told your customer service not to contact me. They said they’d make a note and wouldn’t, then called the next day anyway. Worst company I’ve ever had the misfortune to deal with.

• 
  Catherine 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇬🇧 (@katie4249) reported 26 minutes ago

  @virginmedia @TheAFC0522 The issue is not watching Sky sports. You cannot get the red button games via the browser or app!!

• 
  Keeley 🌻 (@Keeleyeveline_) reported 30 minutes ago

  Is anyone elses @virginmedia broadband down? #virginmedia