Virgin Media Outage in Doncaster, England

@virginmedia Yeah that’s fine, or just a phone number / person to deal with? It’s my parents business and they have their property engineers coming out to view the issue on Monday. I assume they will be in touch themselves regarding the issues. Luckily it’s just rain water, and not sewage.

@virginmedia after five years of custom you would rather me terminate my contract that provide me with the new router that you promised me as part of my new deal! Diabolical service!

@virginmedia hi mobile phone signal and data very weak in Doncaster DN5 area. It's not the phone as WiFi is working fine. Virgin mobile signal been weak for 2 or 3 days is there an issue? I've already checked your status page no issue mentioned.

@SkyHelpTeam went to renew our sky package and they quote us £99 for new package deal bye bye sky il cancel our sky package and go somewhere else and maybe try @virginmedia #ripoff

@virginmedia what is going on with WiFi in Sheffield. It’s been awful for weeks

@virginmedia mandatory internet down again S65

@virginmedia Here’s hoping that we get a call back tomorrow, just been on hold with the chat bot ? No resolution as of yet. The new billing is generated on the 4th. Let’s hope it gets sorted. The agent offered us a deal based on what Sky offered us. Previous Sky customers of 10 years #SkyTv

@virginmedia whenever I’m on zoom upstairs and away from my route my wifi always seems to drop out. It’s always says my internet connection is unstable. I’ve restarted router etc is there anything else I can do to boost it

@virginmedia Well this is a cracking start. A call back tomorrow rescues the situation. Been a virgin customer since broadband came along. Fingers crossed.

@virginmedia Hi, Liam said someone would call back tomorrow. No issue with service, just can't have in the new build. The service is not in the area. Let's see if we get the call back tomorrow. Shouldn't treat a leaving customer like ****.

@mouthwaite @virginmedia I had awful internet for years with them best thing I ever did was change to sky and not only do I get more for my money it’s cheaper than what I was paying roughly three years ago xxxx

@virginmedia hi recieved an email regarding an upgrade on WiFi network for hub 3 can you tell me what has been upgraded so I am able to alter my devices accordingly please

@virginmedia Not really. He said that there had been an outage in the area. That seems to happen nearly every day at the moment. Resetting the box multiple times, running a test, waiting then hoping.

@virginmedia Only have broadband but it causes streaming issues. Service been terribly disrupted now for a couple of months.

Dealing with ongoing @virginmedia connection issues whilst trying to work is bad enough, but then repeated issues whilst trying to watch #sheffieldUnited lose again is just too much. Especially as my bill is pushing £50 a month. Can't work, can't suffer the footie. Come on virgin

Recently renegotiated my contract with @virginmedia just received notification that they are billing me for 50% more than was agreed. Called them and they cannot explain why, and have registered my complaint and someone will call me at some point in the next 48 hours. Scandalous

If you are going to cancel a contract and move to a new provider, don't rely on them taking action from your phone request. They can always say you didn't call then continue to charge for something more expensive, @virginmedia will then pass you to debt collection companies.😔

@virginmedia when are we going to finally have some functional WiFi service from yourself? 3/4 days constant issues... pathetic

@virginmedia when are you going to provide a functional service? Having to constantly reboot your pile of **** “Superhub 3” multiple times a day because you’re saying that’s the fault... what exactly am I paying for? #Virginmediaisshite

@virginmedia when are you going to start issuing people the Hub 4 as the SH3 is useless for delivering wifi. Doesn’t help that you seem to be constantly having issues and massive speed problems over the last month. Any chance of us actually getting a service that we pay for?!

@virginmedia Ive been complaining to my customer service manager since service started - but officially complaint reference is from 6th may

@virginmedia That he was running late and they'd get the area manager to call us, which they never did

@virginmedia Called round BT, Sky and talk talk to enquire about a replacement for this ponzi scheme called virgin... customer service was ok on my calls 10000000000000000000 better thank virgins

@virginmedia It’s day 4 of originally emailing & I still haven’t had a response for help

@virginmedia SHOCKING CUSTOMER SERVICE. FULL BLOWN LIARS. TOLD ME MY SERVICES HAD BEEN DISCONNECTED 3 TIMES AND A COMPLAINT HAD BEEN RAISED. CALLED IN TO FOLLOW UP.. NOTHING AT ALL HAD BEEN DONE.. SICK INDIVIDUALS WORKING FOR VIRGIN.

@VirginMediaIE Thank you for the reply Kellie, while I understand this may have been an issue beyond Virgin Media’s control, customers should have been alerted last nite and kept updated, basic customer service 😞😞

@virginmedia There are 5 issues showing in my postcode, 4 with fix dates of today at 12:00 and 1 with fix date of the 24th.

@vmbusiness As you cancelled installation on the date you were due to install fibre. Your incompetence doesn’t help !

@virginmedia I can't seem to do that because my account has been canceled I think as I terminated my contract in Feb. Anything else can be done to close this issue?

@SonicDalek @virginmedia We had this for over a year. It was an “Old chip in a junction box in Shepshed”. It was “Probably a damaged cable” it was “Maybe you need a new set top box” it was loads of things. Turned out a very easy fix- we got Sky