1. Home
  2. Companies
  3. Virgin Media
  4. Doncaster, England
Virgin Media

Virgin Media service status in Doncaster, England

Why is my Virgin Media service not working?

No problems detected

If you are having issues, please submit a report below.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Doncaster, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Doncaster, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Doncaster, England

The most recent Virgin Media outage reports came from the following cities: Rotherham, Pontefract, and Doncaster.

CityProblem TypeReport Time
Rotherham Internet 9 days ago
Pontefract Internet 12 days ago
Doncaster Wi-fi 2 months ago
Doncaster TV 2 months ago
Rotherham Wi-fi 2 months ago
Rotherham Internet 2 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Doncaster, England

Latest outage, problems and issue reports in Doncaster and nearby locations:

  • apmilnes
    Paul Milnes (@apmilnes) reported from Armthorpe, England

    @virginmedia can you tell your complaints dept that I’m going to cancel my direct debit in an attempt to get them to ring me back please been waiting all week & tried twice today & they cut me off both times

  • apmilnes
    Paul Milnes (@apmilnes) reported from Armthorpe, England

    @samuk29 @virginmedia It’s unbelievable how bad the customer service is, I’m actually happy with the product but the customer service for sorting my problem out is shocking!

  • Wardyology
    Dennis Ward 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Wardyology) reported from Armthorpe, England

    @virginmedia I haven’t got a phone signal in Doncaster are you doing maintenance in the area?

  • summitsleap
    Anita Whittaker (@summitsleap) reported from Conisbrough, England

    @virginmedia so. I left virgin media in October after 19 years, not that I wanted to. I just was fed up of new customers getting a better deal. Now I keep getting billed and its up to £150. How can I stop this. Been on the phone 20mins but had to put it down 😤😤😤

  • ReeceBryan94
    Reece Bryan (@ReeceBryan94) reported from Wombwell, England

    @virginmedia when are you going to provide a functional service? Having to constantly reboot your pile of **** “Superhub 3” multiple times a day because you’re saying that’s the fault... what exactly am I paying for? #Virginmediaisshite

  • mrriddlesworth
    Mr Riddlesworth (@mrriddlesworth) reported from Rotherham, England

    @virginmedia I test through a wired connection, i have already sent a complaint form with all the details on the online portal.

  • ReeceBryan94
    Reece Bryan (@ReeceBryan94) reported from Wombwell, England

    @virginmedia when are you going to start issuing people the Hub 4 as the SH3 is useless for delivering wifi. Doesn’t help that you seem to be constantly having issues and massive speed problems over the last month. Any chance of us actually getting a service that we pay for?!

  • ReeceBryan94
    Reece Bryan (@ReeceBryan94) reported from Wombwell, England

    @virginmedia when are we going to finally have some functional WiFi service from yourself? 3/4 days constant issues... pathetic

  • summitsleap
    Anita Whittaker (@summitsleap) reported from Conisbrough, England

    @virginmedia please please can someone help me. I left virgin in October and have had several calls to say I didn't ask to. Now they are threatening me with debt recovery. Is this correct

  • apmilnes
    Paul Milnes (@apmilnes) reported from Armthorpe, England

    @virginmedia A week ago your nan rang on Monday & said he’d ring back on Wednesday but never did, your guy this afternoon said he’d call me if he cut me off which he did but didn’t call 🤔

  • apmilnes
    Paul Milnes (@apmilnes) reported from Armthorpe, England

    @virginmedia How many different contact methods do I have to try?? You’re the third method (phone, text, Twitter)& you too won’t/can’t help....

  • Wardyology
    Dennis Ward 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Wardyology) reported from Armthorpe, England

    @virginmedia Why haven’t I had a signal all day are you doing maintenance in the Doncaster area?

  • apmilnes
    Paul Milnes (@apmilnes) reported from Armthorpe, England

    @virginmedia Three days to answer a text is some kind of busy! Do you think maybe you’re busy because people can’t get their issues sorted & need to keep ringing back over & over again?

  • Mark_D_Powell
    Mark Powell (@Mark_D_Powell) reported from Doncaster, England

    Awful customer service from @virginmedia auto select on the phone. No solutions. No service - but wait 24 hours? I will not be a customer in 2021.

  • stefansladek
    Stefan Sladek (@stefansladek) reported from Rossington, England

    @virginmedia hey Virgin, what do you do when you’re not acknowledging a complaint or following your own complaints process and I’m only left with the option of cisas. Care to offer any help before I start that process.

  • summitsleap
    Anita Whittaker (@summitsleap) reported from Conisbrough, England

    If you are going to cancel a contract and move to a new provider, don't rely on them taking action from your phone request. They can always say you didn't call then continue to charge for something more expensive, @virginmedia will then pass you to debt collection companies.😔

  • mrriddlesworth
    Mr Riddlesworth (@mrriddlesworth) reported from Pontefract, England

    Not happy with @virginmedia for the past couple of weeks my download speed has dropped to 1/3rd of what i am paying for and no way to talk to an actual person about it. Just a robot that jeeps telling me to do the crap ive already done 10 times already. 😡🤬😡

  • Mark_D_Powell
    Mark Powell (@Mark_D_Powell) reported from Doncaster, England

    @virginmedia very poor service. I want to watch the game NOW. But you say contact you if the problem isn’t resolved in 24 hours???!! What am I paying for?

  • curt_curtdavies
    Curt Davies (@curt_curtdavies) reported from Conisbrough, England

    @virginmedia can't connect to any WiFi device from my modem but its working with an Ethernet cable, tried rebooting multiple times but no joy, could you advise what is required to fix the fault please #virginmedia #WiFi

  • millersfm2011
    Barry Wilkinson (@millersfm2011) reported from Conisbrough, England

    @virginmedia Hi, Liam said someone would call back tomorrow. No issue with service, just can't have in the new build. The service is not in the area. Let's see if we get the call back tomorrow. Shouldn't treat a leaving customer like ****.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • ElementSafety
    Element Safety (@ElementSafety) reported

    @virginmedia That was the reference the engineer gave me last time he came out. He said there was a fault on the system, I believe with the cable, and told me it would be fixed in 2 weeks. That was in June and I’ve now been told it will be November. What can take 11 months to fix?

  • cobm123
    Calum O'Byrne Mulligan (@cobm123) reported

    @jurgenkaiser12 @virginmedia I know, but if I can't work properly it'll cost me, so I guess I'll be paying a termination fee to help subsidise Branson's next ego-trip into space... maybe he'll stay there this time and spare us the smarmy return to earth.

  • KingDugg
    King Dugg (@KingDugg) reported

    @storywhispers @virginmedia I have the same problem!!

  • arithonia2
    arithonia (@arithonia2) reported

    @virginmedia Thank you, I have been a Virgin customer for over ten years and rate the product but customer services are not able to find our contact and have not done as they have promised. We are always pointed to the web page or information, Please don't, we are past that now. Please help

  • DavidWheater
    David “Still Not the Footballer” Wheater (@DavidWheater) reported

    I can't even pursuade my phone to stay connected long enough to pay for the bloody car park. I know I'm not the only one who has problems, I just don't understand why you don't take Virgin Media to task. This is beyond incompetance, is it deliberate?

  • OfficialLukeD
    Luke (@OfficialLukeD) reported

    @virginmedia "no issue"

  • Nomine_9
    Nomin (@Nomine_9) reported

    @virginmedia How will the service in my house be fixed? This is not related to the broadband issue

  • ElementSafety
    Element Safety (@ElementSafety) reported

    @virginmedia It’s intermittent, it can work for a few hours then be off for an hour, the next day it can be on for minutes the off for minutes all day. It’s never off all day but never on all day either.

  • GrzegStudio
    Studio_Grzeg_Studio (@GrzegStudio) reported

    @virginmedia Its says now problems in the area. Is a refund for not having a service be issued automatically to the account?

  • Cannesle
    Carol Annesley (@Cannesle) reported

    @jesslalau @virginmedia It's so frustrating especially as my EE network is playing up too 😢