Virgin Media Outage Report in Doncaster, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Doncaster, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Doncaster, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 2: Problems at Virgin Media
Virgin Media is having issues since 02:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Doncaster, England
The most recent Virgin Media outage reports came from the following cities: Rotherham, Pontefract, and Doncaster.
| City | Problem Type | Report Time |
|---|---|---|
 Rotherham
|
Internet | 4 days ago |
|
Pontefract
|
Internet | 7 days ago |
|
Doncaster
|
Wi-fi | 1 month ago |
|
Doncaster
|
TV | 2 months ago |
|
Rotherham
|
Wi-fi | 2 months ago |
|
Rotherham
|
Internet | 2 months ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Doncaster, England
Latest outage, problems and issue reports in Doncaster and nearby locations:
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Jane Crawford (@crawfordjane74) reported from Wentworth, England@virginmedia ....it's about time that you had a service where you cancel part of your package via your TV.....30 mins on hold isn't funny😡
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Martin (@martinbo1972) reported from Rotherham, England@virginmedia Media! Awful talking to a call centre in another country!
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⚒Dave Houghton⚒ (@DaveHouto) reported from Doncaster, England@virginmedia I still believe something can be done so want to take it higher and raise a complaint please.
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Dean Haith🍋🐝🏴 (@Plezdiz) reported from Doncaster, England@tyreboy2 @SkyHelpTeam @virginmedia Think twice.. I've had virgin for years excellent..but since the intelligent upgrade can't connect in bathroom n upstairs. When i phone they said I need boosters..n so did the app. Purchased no change. Family n friends have same problems.. it's a minefield outthere..
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Ty Warburton (@ty_warburton) reported from Brampton Bierlow, England@virginmedia can someone contact me , the customer service you provide is abysmal, trying to get an issue resolved and no one on your customer services seems to listen!!!
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Andy Baskeyfield (@Whiterosesam) reported from Doncaster, England@Classicbritcom @virginmedia Yep. It's known in the trade as cancellation avoidance. Cancelling / removing products from your service goes against the advisor, so they do everything to avoid it. Send email / chat saying you refuse to pay from the current date, they will do it quick enough
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hollibob (@hollibob) reported from Doncaster, England@virginmedia well virgin I gave just phoned customer service because I want to leave only to be told I can’t do it over the phone as there too busy but can do it by letter WOW very 21st century
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Chris,,,, (@pidgpie) reported from Rotherham, England@virginmedia great Friday afternoon TV internet gone off landline OK network availability C130 C133 in S65 area
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Chris,,,, (@pidgpie) reported from Rotherham, England@virginmedia what's with my phone telling me I can't visit sites verify I'm over 18 never had that before
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Gypsum Fantastic (@GypsumFantastic) reported from Wombwell, England@virginmedia It’s happening with both. No service whatsoever. I can get to superhub’s web control panel 192.168.0.1 just fine.
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Ben Burkinshaw ⚔ (@sufcben) reported from Brampton Bierlow, England@virginmedia No internet for 6 weeks as a new customer and was told an engineer would be coming today only to be told there’s no appointment been made
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Andrew Poppleton (@popsgolf) reported from Wentworth, EnglandOnce again no tv and broadband from @virginmedia. So I ring up and their is a recording saying they are improving the service and it may be off till 6.00pm. Does no one work nights when it would disrupt less people. #justsaying
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Jane Crawford (@crawfordjane74) reported from Wentworth, England@virginmedia ....I just want to cancel Premier Sports. The guy who answered after 30 mins was polite but your system crashed twice. Not sure it's been cancelled and don't have another spare 30 mins to call again
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Ben Burkinshaw ⚔ (@sufcben) reported from Brampton Bierlow, England@virginmedia Just that an engineer would be out today to fix the problem only to be told that this was not the case.
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Tony Lumley (@Tony_Lumley) reported from Doncaster, England@virginmedia @ConAFC There is issue with our equipment the box at the bottom of our street contains faulty ports and according to your advisors is being fixed, I have had 3 different engineers tell me this are they lying or am I being fobbed off! I pay over £100 for this non service😡😡
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jacks mum (@jacks_mum2110) reported from Doncaster, England@ThirteenthEarl @virginmedia @chanadehemming They’ve clearly got an issue with their digital journey and need to contact the Product Owner for password reset!!
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Gypsum Fantastic (@GypsumFantastic) reported from Wombwell, England@virginmedia hi. My broadband isn’t working this morning. S73. Service status page says no issues.
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Maxine Spencer (@Colderthananice) reported from Mexborough, England@MetLineDriver @virginmedia Remember they were on my bad company list
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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O2 in the UK (@O2) reported@martinthorne Hi Martin, everything remains the same for now, so a customer’s existing O2 and Virgin Media deals won’t change. But we’re looking at what we can offer joint customers in the future. Make sure you're opted in for marketing, to hear about any new offers.
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Fed Up Of Socialists (@NotoSocialists) reported@graham_bloor @avroenergy Customer service is as bad as virgin media
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Georgia (@GeorgiaClintonx) reported@virginmedia how do I cancel my service please? Another day of not being able to log into work. Absolutely shocking customer service.
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Customer Service (@vmbusinesshelp) reported@Pulse984 @virginmedia Hello, Apologies for the delayed response. Is the issue still ongoing for you? if so can you please call this number 0800 052 0800 and then option 3 for further advice on the issue you are experiencing. Many thanks
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Guy Wilson (@G_Wilson20) reported@virginmedia are you aware of any issues in the Blackpool area. Our internet has just gone down and doesn’t seem to be coming back on?
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O2 in the UK (@O2) reported@petercarr1882 Hi Peter, everything remains the same for now, so a customer’s existing O2 and Virgin Media deals won’t change. But we’re looking at what we can offer joint customers in the future. Make sure you're opted in for marketing texts/emails to hear about any offers.
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Panda 🐼 (@PandaKingPinder) reported from Romsey, England@virginmedia We have tried adding a new service and thinking of leaving as none of the others apply and there is no option to call for upgrading. Your automatic service is not helpful and it would be easier to just go through to speak to someone.
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Ash (@ashwaaqh1) reported@virginmedia is a £Billion company that cannot offer its customers any support when their service fails catastrophically. 2 weeks w/o internet and not even so much as a data stick can be offered & don’t even get me started on their “compensation”
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nick kendall (@Kendall100Nick) reported@virginmedia The only thing I can assume is that you are failing to deliver your promised service to so many customers, that you simply couldn’t afford to be honest and offer automatic refund/account credits. But if you did I think customers would be much less cynical about you....
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Machiavelli (@EwanMetcalf) reported@virginmedia @scottjanaway How they always respond to the 1 satisfied customer is even more embarrassing than there service & products