Vodafone Outage Report in West Woodburn, Northumberland, England
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Vodafone offers mobile phone, mobile internet, SMS and voicemail to consumers and businesses.
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E-mailProblems in the last 24 hours in West Woodburn, England
The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in West Woodburn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Vodafone users through our website.
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Internet (61%)
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Phone (15%)
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Wi-fi (13%)
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Total Blackout (8%)
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E-mail (2%)
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TV (1%)
Community Discussion
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Vodafone Issues Reports
Latest outage, problems and issue reports in social media:
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Alasdair King
(@alasdairking) reported
@GeorgeMonbiot @VodafoneUK Incentives. What's your Retention Marketing target? What % of people calling in to ask to cancel do you ask your staff to turn around (retain)? Are "I'm calling because I'm bereaved" calls counted in this total? Are there bonuses for staff in hitting these retention targets?
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Katie Vickers
(@kvick13) reported
@Moonbeamsplay @GeorgeMonbiot @VodafoneUK I agree. Our problems with Vodafone could be easily solved if we could just speak with a human (assuming they employ staff who are decently paid and well enough treated to be motivated to contribute to Vodafone's success).
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Rich Alderton 🏳️🌈🇪🇺
(@utsire) reported
@GeorgeMonbiot @VodafoneUK These sound so obvious abed sensible that it seems daft that you would even have to push them on it. So good that you are. Perhaps too many items for them to focus on. Could it be narrowed down?
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🄿🅁🄴🅃🅃🅈 🄷🄰🅃 🄼🄰🄲🄷🄸🄽🄴
(@PrettyHatMech) reported
@GeorgeMonbiot @VodafoneUK Average Handling Time. Agents are assessed on how quickly they handle a call; which drives them to end a call before the issue is resolved. Effectively it’s a metric that puts availability to answer the phone before quality of service.
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bulle
(@bulle0205) reported
@GeorgeMonbiot @VodafoneUK Not just Vodafone that have issues @virginmedia equally as #bad during a recent family bereavement. Removed all account offers when transferring name over, doubling the bill. When told to cancel they were magically able to fix everything. #chancers
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Neil Jones
(@ragwortfacts) reported
@GeorgeMonbiot @VodafoneUK 2. I had phoned about nuisance text audio calls from their network which I didn't want. Operative: Can I have your name and address please sir? Me: (Not wanting nuisance letters) Why? Operative: How do you spell that? Not a question of national origin but of competence!
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Rachael A
(@bigbirdnorth) reported
@GeorgeMonbiot @VodafoneUK Plus not requiring elderly people to produce info they do not know to cancel eg date of contract commencement. Plus acknowledging that elderly people can lose/mislay phones so you can’t make cancellation of contracts conditional on them receiving messages on it!
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david webster🏴⚒🇪🇺
(@davidjwebster21) reported
@GeorgeMonbiot @VodafoneUK All very pertinent issues. Not just Vodafone. 3 are bad too especially no email address, overuse of bots, no transcripts of chat conversations, premature allocation to debt collectors before resolution, etc. Well done george, keep on hassling!
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Christine Kay
(@ChristineKayNow) reported
@PrettyHatMech @GeorgeMonbiot @VodafoneUK The problem exists with onshore staff too. Also, people with hearing impairment find some strong regional accents difficult to understand, particularly if the speaker’s voice is not loud enough.
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Simon Holder
(@red1hols) reported
@GeorgeMonbiot @VodafoneUK Tended to be all about handling volume and closing complaints quickly. There were also metrics based on complaints to OfCom, but the measure of success was more about not being as bad as competitors rather than being the best….