Vodafone service status: outage reports and connection issues
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Full Outage Map
Vodafone offers mobile phone, mobile internet, SMS and voicemail to consumers and businesses.
Problems in the last 24 hours
The graph below depicts the number of Vodafone reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Vodafone. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Vodafone users through our website.
- Internet (66%)
- Phone (18%)
- Wi-fi (11%)
- Total Blackout (4%)
- TV (1%)
- E-mail (0%)
Live Outage Map
The most recent Vodafone outage reports came from the following cities: Glasgow, Dunfermline, London, Reading, Sutton in Ashfield, Birmingham, Sherborne, Norwich, Northampton, City of London, Southall, Cambridge, Burton upon Trent, Kingston upon Hull, and Batley.
| City | Problem Type | Report Time |
|---|---|---|
 Glasgow
|
Internet | 23 hours ago |
|
Dunfermline
|
Phone | 1 day ago |
|
London
|
Internet | 1 day ago |
|
Reading
|
Internet | 3 days ago |
|
London
|
Internet | 3 days ago |
|
London
|
Internet | 3 days ago |
Full Outage Map
Community Discussion
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Vodafone Issues Reports
Latest outage, problems and issue reports in social media:
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James Notley (@jnot45679) reported@Iromg @VodafoneUK I never like Vodafone and even less now. It is immigrants who run Vodafone in Blackpool.
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Matty 🏴 🇬🇧 (@Matty75890250) reported@VodafoneUK care to comment. I’ll be another customer moving away from Vodafone.
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Liam (@MancunianCaviar) reportedHey @VodafoneUK, you have scheduled maintenance in my town, lasting until 18th September. I literally have 0 connectivity. Unless I’m on WiFi, I can’t make any calls or texts. Any chance of having my bill for the month refunded, seeing as I’m getting no service from you?
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Jarek (@jarekd) reportedSo got the emergency alert on my @SMARTYMobileUK sim but not my @VodafoneUK sim. Shouldn't they be on the same network now???
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Ian Robinson (@Ramasesuk) reported@VodafoneUK why has your coverage/signal been absolutely awful for the last few months in north Devon? Is it because you joined with 3 and have shut down your own masts and are using there’s?
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Matthew Laughey 💙💛 (@laughey_m) reported@VodafoneUK any chance of speaking to an actual support person instead of typing to TOBi???
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EmmaT (@Emma_twam) reported@IsntWorkingPod @VodafoneUK It was the weight of his plastic boobies dragging him down.
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Or Sassur (@Orsassur2) reported@VodafoneUK, I am publicly raising a serious complaint about the appalling treatment I received at one of your stores in London. I entered your store for one simple and perfectly legitimate purpose: to purchase a Vodafone SIM card. I was not asking for a favour, demanding special treatment, or attempting to obtain anything extraordinary. I was a prospective customer who walked into a Vodafone shop expecting the most basic standards of courtesy, professionalism and respect. What I encountered was the complete opposite. Instead of being treated as a customer, I was made to feel as though I had walked into a high-security government facility and was somehow an enemy of the Crown. The attitude of some members of staff was astonishingly arrogant, hostile and unnecessarily confrontational. Their behaviour created an atmosphere in which a simple commercial transaction became an unpleasant confrontation. What makes this even more disturbing is the apparent attitude towards customers who dare to question or challenge poor service. Rather than calmly explaining the situation and attempting to resolve the matter, the interaction became increasingly hostile. I was confronted with behaviour that I perceived as intimidating, including what I understood as threats when the staff did not want to deal with my request. Let us be absolutely clear: customers are not supposed to be intimidated into silence because an employee does not want to provide assistance. A Vodafone employee is not a police officer, immigration official, security agent or member of the Secret Service. A shop is a commercial environment. Customers have the right to ask questions, request assistance and expect reasonable explanations without being treated as suspects. The irony is almost unbelievable. Vodafone is a telecommunications company whose entire business depends upon people choosing to communicate with you. Yet my experience was one in which communication, courtesy and basic customer service appeared to have been abandoned at the very moment they were most necessary. I have travelled to London and deliberately chose Vodafone as a major and internationally recognised telecommunications brand. I expected British standards of professionalism. Instead, I encountered an experience that was embarrassing—not for me, but for the company whose name was displayed above the door. A major telecommunications company should understand that its reputation is not built only through advertising campaigns, impressive websites and corporate slogans. Reputation is built in the shop, face-to-face, when an ordinary customer walks through the door. That is precisely where Vodafone failed me. I therefore expect Vodafone UK to investigate this incident properly, identify the employees involved, review any available CCTV and internal records, and determine whether the conduct I experienced complies with Vodafone's customer-service standards and employee policies. I am not asking for preferential treatment. I am asking for accountability. If Vodafone believes that treating prospective customers with arrogance, hostility and intimidation is acceptable, then Vodafone should say so publicly. If it does not, then it should demonstrate that through action rather than another generic corporate apology. @VodafoneUK, your logo may be recognised around the world, but no brand is bigger than the people who represent it. When those representatives treat customers with contempt, they damage the brand far more effectively than any competitor ever could. I went into a Vodafone store in London intending to become a customer. I walked out wondering why anyone would willingly choose to be one. That should concern you far more than this complaint.
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Jayne pell (@jaynepell) reported@wheat_daddy @O2 It’s also @VodafoneUK I can’t get signal in yard!!
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bjc (@bjc5473) reported@sabastiannjnp @Iromg @VodafoneUK They will be when thousands do the same. I take it your a long life customer then🤔
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Mike Wood (@mikewooduk) reported@VodafoneUK @ThreeUK So 3 customer popped into Vodafone as your store closure notes you can find 3 at Vodafone. Unable to upgrade, cancel or discuss accounts. Confirmed with several stores. This is definitely a breach not everyone wants to speak to cust service on the phone...
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geo (@heytherewxirdos) reported@VodafoneUK is your network down in london? having bad connectivity issues here. connected to box but speeds are so slow
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Ry (@RyyyyRyyy) reported@VodafoneUK my phone keeps losing signal, goes to emergency calls only... ive followed an agents instructions and also had a new simcard but still the same!? Please can you advise
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IRIS (@brandirisx) reported@VodafoneUK i’m currently walking through the east midlands from ipswich to manchester and i haven’t had any roaming data or calls on my phone for 3 days now, i’ve activated my new sim after my phone was stolen a few weeks ago but i still don’t have access to maps or essential information that would make this journey way more easier, please help
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taxilez (@taxilez) reported@VodafoneUK your apps been down two days how do expect me to pay the bill??
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investigator (@surelock_) reported@VodafoneUK investing £11 million, but I still do not get a signal at home, totally reliant on the internet !
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England Expects (@gin_mv) reported@POPPY5217 @Iromg @VodafoneUK We've already cancelled. A damn sight cheaper and I'm not funding the invasion.
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anita maistry (@maistry_anita) reported@VodafoneUK I urgently need to speak to someone-please help.
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Simon Danczuk (@SimonDanczuk) reportedThinking about it, do @VodafoneUK make any money from the government issuing these emergency alerts?..
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Chris Ross-Lewin (@crosslewin) reported@SimonDanczuk @VodafoneUK That's it Reform policy always on the look out for targets to hate and spread their hatred whilst never being part of the solution
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Lucy Slater (@lucindaslater83) reported@VodafoneUK 30 yr customer.. no more. I refuse to support a company that support ILLEGAL immigrants, criminals entering this country, attacking men, women and children and enabling them to do so with free phones/sims, same phones they've been filming their rapes on. #traitors
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Chris Danaher (@bigdanaher) reported@VodafoneUK wifi is down, no known issues in the area, cannot seem to reach anyone for help. What’s going on?
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lizrichards24 (@SonyRichards4) reported@VodafoneUK I need some help.
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victoria Jones (@geordiemammy79) reportedIs there an email address is can send a complaint to please, @VodafoneUK
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Chris Wilson (@Wilboy82) reported@VodafoneUK Absolute shambles. Home Move booked weeks ago, I’ve now moved, and you’ve cancelled it. I’m paying for broadband at a house I no longer live in AND paying extra for temporary internet. Can’t even contact you because your systems are down. Sort this out!
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Hal Apeno (@chilliholic) reported@Iromg @VodafoneUK Well done Mike. As well as cancelling support to my fave charity The Salvation army for the same reason I also no longer donate to the RNLI for obvious reasons. I live on the S. Coast but I discovered that all funds collected are returned to the centre for re-distribution.
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Or Sassur (@Orsassur2) reported@VodafoneUK @VodafoneUK, your customer service in London was an absolute disgrace. I went to your store simply to buy a Vodafone SIM card and was treated like an enemy of the Crown rather than a potential customer. The attitude of the staff was arrogant, hostile and completely disproportionate to such a simple request. When a customer challenges poor service, your employees should not respond with intimidation, threats or an attitude designed to make the customer feel unwelcome. Your store staff are there to serve customers—not interrogate them as if they were members of the Secret Service. I expected professionalism from a major British telecommunications company. Instead, I experienced arrogance, hostility and behaviour that left me questioning whether Vodafone actually wants customers. @VodafoneUK, is this really the standard of customer service you consider acceptable in London? Because if so, the problem isn't the customer. The problem is Vodafone.
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Salvador Álvarez Río (@alvarsa1) reported@VodafoneUK Again at store t the request por favor client services. No solution to our claim…it just keeps dragging, no one assumes responsibility. Do yourself a favor, contract with another broadband company.
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Robert Kilcoyne (@robkilcoyne) reportedDear @VodafoneUK why do you make it SO difficult to speak to a human in your cust service team? Your phone options are designed to send people online at all costs. I’m trying to pay off my device plan but it’s like you don’t want my money. And for that TOBY,worse than useless!
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StraightTalker50 (@talker50) reported@GBNEWS Well @VodafoneUK , has not a single person in your organisation taken any notice of how much the support for the RNLI has gone down because of helping the illegas, don't be surprised when you get the same response.