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Vodafone service status: outage reports and connection issues

Why is my Vodafone service not working?

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Full Outage Map

Vodafone offers mobile phone, mobile internet, SMS and voicemail to consumers and businesses.

Problems in the last 24 hours

The graph below depicts the number of Vodafone reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Vodafone. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vodafone users through our website.

  • 54% Internet (54%)
  • 20% Phone (20%)
  • 12% Wi-fi (12%)
  • 11% Total Blackout (11%)
  • 2% E-mail (2%)
  • 1% TV (1%)

Live Outage Map

The most recent Vodafone outage reports came from the following cities: Glasgow, Ropley, Manchester, London, Derby, Halifax, Hammersmith, Didcot, Southwark, Northampton, Birmingham, Luton, Edinburgh, Enfield Town, and St Helens.

CityProblem TypeReport Time
Glasgow Internet 5 hours ago
Ropley Total Blackout 18 hours ago
Manchester Internet 1 day ago
London Internet 1 day ago
London Internet 1 day ago
London Internet 2 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

  • ftse123
    Shana (@ftse123) reported

    @VodafoneUK I’ve just spent 55 minutes being put on hold by your incompetent C/S and then cut off! Am am eligible for 6mths free Discovery+ offer but when I sign up for it it says I am not a ‘pay monthly’ customer. I AM A PAY MONTHLY CUSTOMER!

  • JohnMJames1
    JohnMJ (@JohnMJames1) reported

    @ThingsByNik @VodafoneUK Apparently they are doing some work on the mast in Rainhill village which might be affecting it. Mine has been poor since I switched 6 months ago. It’s practically a dead signal when I’m in Dentons Green watching FC St Helens. Disappointing

  • igivepropofol
    stop the war (@igivepropofol) reported

    @VodafoneUK doesn’t have an official email to file a complaint after exhausting all avenues of customer support.

  • Garym0211
    Gary marr (@Garym0211) reported

    @VodafoneUK I have had no signal since 8:30pm last night? Can don’t e help me with this as I was told it would be down for 10 minutes, cannot call you as I have no signal !!!

  • JamieAdStories
    Jamie A (@JamieAdStories) reported

    I am so fed up with having connectivity issues with my home broadband. Every time I ring they say they have fixed it and then it goes off again. I would not recommend @VodafoneUK for broadband.

  • badgersrock22
    Alli O'Hara No. 3665 on a translist... 🙄🤡🌍 (@badgersrock22) reported

    @VodafoneUK - we signed up to a new contract with a new phone. Not ONE WORD about the delivery of the new phone (I'm moving on from a housebrick!) but you've started charging us the new rate for the non existent phone - what next - do we cancel the whole shooting match?! Poor.

  • CantCancelLuke_
    LukeHausen (@CantCancelLuke_) reported

    @VodafoneUK already having issues. Your app doesnt even work, emails never are received, the booster box doesnt connect. Insane. Good stuff, well done 👏👏 10/10 donkey 💩

  • Blessedwickett
    Jack (@Blessedwickett) reported

    @VodafoneUK hopeless service 3 phone calls I have been a customer for years and decided to do my gamepass through you and pay £22.99 a month. I have now been told by Micrsoft they didnt receive payment from you and have cancelled said gamepass and now I have to pay again.

  • vngtmy
    my (@vngtmy) reported

    @vodafoneuk I cannot call you, your chatbot cannot solve my issue, but it also can't put me through to an agent or add me to a queue for an agent. do I just die now?

  • JoelBlaackman
    el mono del mar (@JoelBlaackman) reported

    @VodafoneUK no WiFi all day and no communication on the issue, not ideal.

  • Steve_Butler
    SB78 (@Steve_Butler) reported

    @VodafoneUK Ever since I switched to you I've had connectivity problems I've constantly called for help & nothing works Luckily my contract runs out in a couple of months Can't wait I regret switching to you Can't wait to leave

  • mistermac97
    Michael MacAulay (@mistermac97) reported

    @CityFibre @Ofcom @VodafoneUK I have and they are working with you. Hopefully we get a resolution in less than 2 weeks this time! As you will see from my complaint my experience is not an isolated one. Please take some ownership

  • jimbles1967
    James (@jimbles1967) reported

    @VodafoneUK My sim contract has 6 months to run yet I’ve just been informed that my subs’ to YouTube has ended. I was told I’m free to cancel however a disconnection fee will apply. I wasn’t expecting to be given a take it or leave it attitude. No discount was offered.

  • igivepropofol
    stop the war (@igivepropofol) reported

    @VodafoneUK doesn’t have an official email to file a complaint after exhausting all avenues of customer support.

  • MAGDY_LOAY7
    لؤي (@MAGDY_LOAY7) reported

    @VodafoneUK Security alert: Unusual HTTPS traffic behavior over port 443 observed, which may indicate misconfiguration or potential misuse. It’s recommended to review and secure network systems to prevent any risks. Please investigate to ensure user safety. Best regards, Magdi

  • Chr1sWynne
    Chris Wynne (@Chr1sWynne) reported

    Hi @VodafoneUK, you're hosting 07468363133 on your network and this phone number is being used by scammers who are carrying out bank impersonation scams against targets in the UK. Seems to be using WhatsApp to make the calls. I've reported via your website already @NCSC @Ofcom

  • chuxjohn
    John Gly (@chuxjohn) reported

    @VodafoneUK , i have been treated unfairly and over billed for the past 2 months. Paying 233 pounds for calls and over 180pounds is simply outrageous. I kept explaining to your customer line but they never got it right. Is this how a loyal customer of 4 years should be treated?

  • steph_sargent
    Steph (@steph_sargent) reported

    @VodafoneUK - I’ve been on hold for 15 minutes now… trying to resolve a complaint… how long do I leave it before this becomes another major complaint?

  • phwoarband
    PHWOAR (@phwoarband) reported

    @VodafoneUK broadband might just have the most incompetent customer service in Britain!

  • petecogger
    AgeofInsanity (@petecogger) reported

    @VodafoneUK gi careful before you sign up to Vodafone. Their 5G service is hit and miss and they prevent you from using WiFi calling - so you can't call or receive calls - poor behaviour

  • MrTea_CSGO
    Mr. Tea (@MrTea_CSGO) reported

    @VodafoneUK I'd suggest removing whatever access people have to the service that's generating 2-FA codes. It's coming directly from yourselves and anyone less aware may fall for this scam.

  • themskedprancer
    TheMskedPrancer #NotMyPrimeMinister (@themskedprancer) reported

    @simonplantphoto @VodafoneUK What app was that obtained through. I am having Vodafone issues and using cellmapper to work out what cell I am connected too and it's strength. Also I think Vodafone ignore x now

  • Paul_da_Rita
    Paul da Rita (@Paul_da_Rita) reported

    hi @VodafoneUK - over the last few months your coverage has got so bad that I not only don't get a signal in my village, but I have problems in central London too. Any particularr reason for this? Given it's a business phone, it's not ideal!

  • JulieNobbs
    🤓 Julie 🤓 (@JulieNobbs) reported

    @VodafoneUK #OpenReach Why does my son have 2wait 4over 10 weeks to get his new broadband supplied by u guys? He’s a brand new customer, in a house that has NO broadband atm, how can he work from home without any internet? This is NOT good customer service, he is NOT very happy😳

  • AFC_Gooner10
    Arsenal_No.10 (@AFC_Gooner10) reported

    My father passes away on 7th Jan. We inform @VodafoneUK on 14th Jan. It’s now 2 months on. His number still hasn’t been transferred over to my mother. Stupidly we decided to take out broadband with Vodafone too. Installed on 6th March. Still not connected. Shocking service.

  • euanpreston
    Euan Preston (@euanpreston) reported

    @VodafoneUK After a long call with Support triaging the problem (after I located the right number for them), they are sending a replacement Power Hub.

  • mikeybhoy01
    DMikeyD (@mikeybhoy01) reported

    @Apple @VodafoneUK 8 days have passed. Phone cases and screen protectors have all arrived from China. Phone still not shipped. This is shite service @Apple.

  • excitedpixels
    Jeremy Wood (@excitedpixels) reported

    @VodafoneUK another raise of £1.80 this is over the declared amount year on year. The nations rip off not nations network. Not right

  • justinmarksmith
    Justin Smith (@justinmarksmith) reported

    Haven’t been able to speak with anyone at Vodafone who seems to know how to cancel a Onenumber subscription. This company is becoming impossible to deal with. Complete incompetence. Just avoid them as there are much better uk mobile providers. @VodafoneUK

  • welshjaci
    Jaci Stephen (@welshjaci) reported

    Don’t believe a WORD of what @VodafoneUK say when they offer to ‘help’ whn you are struggling. They don’t! They charge you for late payment and send you straight back to square one.