Vodafone Outage Report
Why is my Vodafone service not working?
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Vodafone offers mobile phone, mobile internet, SMS and voicemail to consumers and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Vodafone reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Vodafone. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Vodafone compensate me for the outage?
The recent Vodafone outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Vodafone if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Vodafone has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Vodafone users through our website.
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Internet (62%)
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Wi-fi (14%)
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Phone (13%)
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Total Blackout (8%)
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E-mail (2%)
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TV (1%)
Live Outage Map
The most recent Vodafone outage reports came from the following cities: London, Burton upon Trent, Croydon, City of London, Glasgow, Bracknell, Enfield Town, Dalkeith, Reading, Ilkeston, Walsall, Leeds, Crawley, Preston and Hackney.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Burton upon Trent |
||
| Croydon |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| City of London |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vodafone Issues Reports
Latest outage, problems and issue reports in social media:
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Sarah Matthew
(@MissRubyFatale) reported
@VodafoneUK broadband been down since early hours (Basildon area) Any idea when service will resume? Really don't want to use all my data up...
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Lennon Solo
(@LennonSolo) reported
@VodafoneUK your online service is joke, and trying to phone you is a complete waste of time, because of your incompetence you are potentially affecting my future Mortgage!!!
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trevor mckay
(@tmckay100) reported
@VodafoneUK I was on hold to customer services for 51 mins before call was answered. I asked to create a complaint. Since then nobody has called me to discuss. Is this typical behaviour..
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Chelsea Calland
(@chels97louise) reported
@VodafoneUK Is there a problem with mobile data? Not been able to use mine all day and still not working?
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Louisa R
(@L74JR) reported
@VodafoneUK Hi Vodafone, you took over from BT as our network provider from today, when will the phone line be working again? Broadband setup is fine. Thanks.
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Dan The Man
(@DanTheManOnline) reported
@VodafoneUK genuinely have the worst customer service I've ever experienced lol. It's like constantly trying to outdo their last mistake 🙈
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Orbis Furniture Ltd
(@orbisfurniture) reported
@VodafoneUK Hi, any news on when the broadband in Nr33 area will be up and running please. Been down since 2am and was told this morning it should be fixed in a few hours.
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Henry Baker
(@Climperoonie) reported
@VodafoneUK Someone in the household has already spoken with you - OpenReach outage. I get it can’t be helped but it’s frustrating as I’ve lost a full day’s work because of this, with zero indication I won’t have to worry about the same tomorrow.
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wahid
(@wahinator) reported
@VodafoneUK I just canceled my DD. you in breach of agreement. I'm not willing to pay for a service that is not been provided. I had it now.
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Sesserella
(@sesserella) reported
8 hours ago I messaged @VodafoneUK about my broadband outage. Finally get a response: TLDR it's not working because it's not working. Thanks @VodafoneUK, really useful. How about an estimated time in future?! Absolutely useless!
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Tony Deleay #JohnsonOut #FBPE #ProEU #FBPA #FBPPR
(@t_deleay) reported
@VodafoneUK still no internet connection in SS15, no response to several messages. No situation update. No timeframe for service resumption. Call this customer service?
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Dan
(@Dan15260314) reported
@VodafoneUK So I other words you won't be sending out an announcement to why your service has been down all day?
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wahid
(@wahinator) reported
@VodafoneUK broadband should be activated a week ago. Yr staff keep coming up with excuses everyday for the past week. Disgrace of a service. I will cancel my direct debit since you can't provide me with the service we agreed on. 😡
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Jack
(@justsimplejack) reported
@VodafoneUK Hi, I’ve ordered an Esim and have not received the QR email. Only a confirmation of order email. Your customer service chatbot has not been helpful.
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Bob Indewata
(@TSmith07432048) reported
@VodafoneUK Hi Tom any idea of time lines please ….. was hoping for a rough time for a fix
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♏egan
(@MegFord_) reported
@VodafoneUK you seem to be ignoring my tweets regarding your payment line 56677 being down. Never mind once we have (eventually) paid this bill we will be changing to another provider as we have had enough of your terrible customer service.
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Tommym44
(@TomMitc91230160) reported
@VodafoneUK We will be taking our broadband requirements elsewhere if we don't hear back on this by 6pm. Why is the internet STILL down??
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Simon⚒
(@nomis74) reported
@VodafoneUK @Climperoonie Maybe put out a statement rather than asking everyone to just dm you. Obviously a major outage. Better to be honest…
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Kash.
(@K4SHM0R3) reported
@VodafoneUK @Rug1971 You do not need each individual customer to DM you. Just tweet that there is an outage. Your support line already confirmed it for me earlier. Stop wasting people's time and own up to it. Pathetic excuse of a company.
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Hey Look, it's Neil P Shawcross
(@NeilPShawcross) reported
@VodafoneUK Hi. Already tried the app and get the same issue
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Dan
(@Dan15260314) reported
@VodafoneUK what is happening with your broadband? It's been down all day and no announcements?
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MaxiMBAg
(@bartso1234) reported
@VodafoneUK also outage in lowestoft Suffolk no connection
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Raising Little Red
(@MummyandFlo) reported
A week without service. @VodafoneUK are apparently trying, but no change… so how hard are they actually trying? I almost missed out on a procedure that I’ve been waiting months for as a result of this. 🙃
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Nigel Howe
(@Nighowe) reported
@VodafoneUK any updates on the current home broadband outage it's been down across the south east since just after midnight. I've not seen anything from you to notify customers of this
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Termeh
(@Termehhs) reported
Never, ever, ever go with @VodafoneUK for your mobile provider. Sat on the phone with them for an hour now after being promised a call back at 9am due to their own incompetence. Thank god I left them.
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Elavarasan
(@elavarasan_87) reported
@dougie_hale @Sakthi_Palani @VodafoneUK Yes Useless. No proper communication and updates. No transparent timeline when issue will be sorted out
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Hey Look, it's Neil P Shawcross
(@NeilPShawcross) reported
@VodafoneUK been trying to pay bill online all day but your system is still not working. Please advise
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Rob Callaghan
(@robdcal) reported
@VodafoneUK broadband has been down for about 40 minutes now (based in Cheshire). WFH so not ideal at all. Your Contact page isn't working for me either so can't call. Can you help?
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Gemma Howard
(@gadavies83) reported
@VodafoneUK @TSmith07432048 Any update any comms would be great. Been terrible relying on mobile data for meetings today
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Tony Deleay #JohnsonOut #FBPE #ProEU #FBPA #FBPPR
(@t_deleay) reported
@VodafoneUK @orbisfurniture Why hasn't this information been shared with the affected customers? Shockingly bad customer service.