Vodafone Outage Report

Problems in the last 24 hours

The graph below depicts the number of Vodafone reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Vodafone users through our website.

• Internet (53%)
• Phone (21%)
• Wi-fi (12%)
• Total Blackout (11%)
• E-mail (2%)
• TV (1%)

Live Outage Map

The most recent Vodafone outage reports came from the following cities: Bristol, Birmingham, Hengoed, Peterborough, Dewsbury, London, Glasgow, Radlett, Cardiff, Wandsworth, Worcester, Derby, Didcot, Ramsgate, and Paddington.

City	Problem Type	Report Time
Bristol	Internet	11 minutes ago
Birmingham	Phone	1 hour ago
Hengoed	Phone	2 hours ago
Peterborough	Total Blackout	5 hours ago
Dewsbury	Phone	5 hours ago
London	Internet	7 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Amadna ⓣ (@Peps_Pabs) reported 6 minutes ago

  @VodafoneUK You lost me when your overseas call handler told me to ‘only talk to him when he says so as that’s what women in his country do”. Utterly disgraceful service.

• 
  Nigel Burnham (@BurnhamNigel) reported 9 minutes ago

  @VodafoneUK Rubbish customer service continues. Still no Internet, 3 days after upgrade to full fibre. Numerous webchats, all in vain, no response to DM's and on hold for over an hour to support team.

• 
  maja (@maja9504) reported 10 minutes ago

  @andrewjhough @VodafoneUK Same here so I understand how you feel! I have been locked out of my account for the pass 5months.after appealing did not work I contact Unitask_assist on Insta for help. I’m so happy.

• 
  Mr Wiskin (@ShayneWiskin) reported 11 minutes ago

  @VodafoneUK absolute worst service ever spent 2 hours trying to get past there Pree recorded phone options to be told there no advisors to take my call. Time to change services absolute worst customer services ever

• 
  Linz 💙 (@linzss2014) reported 11 minutes ago

  @VodafoneUK please help me I need the address to send my phone for repair and there’s nobody available in customer service!!!

• 
  Namir Meti (@Namir_Meti) reported 12 minutes ago

  @VodafoneUK Wi-Fi has been down for almost 5 days now. Online chat is refusing to help. Can someone message me and actually help. Thanks.

• 
  Carol Hier (@ReflexologyCLH) reported 13 minutes ago

  @VodafoneUK the service just gets worse! No response to my complaint! No answer to my DM’s & still no phone! Simply awful! #dontusevodafone

• 
  Emanuele Blanco (@manub) reported 15 minutes ago

  @VodafoneUK I’ve just upgraded my phone with you and did a sim swap to eSIM to use on my new phone. I get “code is no longer valid” and the old eSIM stopped working. Trying to call but nobody available. I’m without phone number. Can you help?

• 
  Dishi77 (@Deshi113) reported 16 minutes ago

  Is anyone else having problems with @VodafoneUK ?

• 
  Ben (@MrWedders) reported 19 minutes ago

  @VodafoneUK TalkTalk were confused. "But you kept the landline number, they must have been notified of the cancellation because we took the phone line away from them" I'm also confused, as the Vodafone C/S I'm talking to had just said "oh yeh I can see the line is inactive" so WTF LADS.

• 
  ✨🦄 - kx - 🌈🌱 (@unicornkx) reported 22 minutes ago

  5 hours later, still no internet access - and still no word from @VodafoneUK about whether this is a wider network issue, whether it's isolated to my account, if there estimates on when it might be resolved

• 
  Organised By Roo ✨ (@organisedbyroo) reported 24 minutes ago

  Been with @VodafoneUK 23 years & my 'upgrade' options are the same price as new customer price. Loyalty doesn't pay does it. Fed up of 'disconnections team' discounts - about time all loyal customers got valued not just those who threaten to leave Are all networks the same?

• 
  Kane Purkiss (@KanePurkiss) reported 24 minutes ago

  Wow @VodafoneUK have breached GDPR and when I try to make a complaint I’m told it will be 3 minute wait time but after 20 minutes still no answer looks like I’ll have to seek advise from offcom #vodafone #GDPR

• 
  Lucie Hood (@LucieHoodx) reported 27 minutes ago

  @VodafoneUK @MoneySavingExp @MartinSLewis my Mother has now spoken to 8 different people from Vodafone, despite being told her refund is “in process” the refund is still not in her bank account. Next step: cancel her direct debit?

• 
  jacob (@armson) reported 33 minutes ago

  @VodafoneUK your customer support is absolutely useless and I’m not speaking to your ****** virtual assistant Tobi because he’s even more useless. I want a number I can call to speak to someone directly 👍

• 
  Andrew H (@andrewjhough) reported 36 minutes ago

  @VodafoneUK trying to login to a newly created account setup with new contract and keep getting internal server error when verifying the text code. Any help appreciated!

• 
  Kevin Hilton (@KevinHilton6) reported 37 minutes ago

  @TristanHopper5 @VodafoneUK That’s the problem with Vodafone they just don’t care about people, I’ve been paying since January for a service they haven’t even been giving me yet I can’t get anyone to speak to as they never call you back

• 
  Paul S (@PaulS37914600) reported 38 minutes ago

  @VodafoneUK i need an MCK code can you help

• 
  Matthew Ingham (@hungrifoodie) reported 38 minutes ago

  @VodafoneUK A customer for circa 25 years and I’m on chat to cancel all contracts! After a difficult upgrade process I’ve been left with a new phone and no number for 1 week. Happy to talk through if anyone cares. #customerservice #FAIL going to @O2

• 
  Jonathon (@jonjsquires) reported 39 minutes ago

  @VodafoneUK Hi, I still can't sign into anything. Get the same error as previously getting on the website. And trying to login on the app with wifi off gives me a Sorry we're having technical difficulties message, Error code 4300. Again, not the best start to Vodafone

• 
  Paul (@futureretro777) reported 39 minutes ago

  @VodafoneUK I have a brand new phone with a 5G plan, with 5G enabled and strong coverage in my area but I am not getting a 5G signal, can someone assist me?

• 
  Andrew H (@andrewjhough) reported 40 minutes ago

  @VodafoneUK - any chance of someone helping with accessing my account? Any help useful! Just keep getting an error when trying to login as per previous message. Thanks.

• 
  Kirsty 🦄 (@kirstmichelle95) reported 40 minutes ago

  @VodafoneUK thanks for being ZERO help today. If my engineer doesn’t show tomorrow I am cancelling.

• 
  Jamie Broadbent (@jamieb2703) reported 41 minutes ago

  @VodafoneUK are at it again....the worst customer service on the planet

• 
  ✨💚EMMALUNA💚✨ (@EmmalunaC) reported 43 minutes ago

  So NO attempt by either @VodafoneUK @VodafoneGroup 2 call me 2day (re: spurious charges on my current bill) B4 I pay 4 my phone/Wifi… as AGREED yesterday OR by @DPDgroup_news #ComplaintsDepartment as AGREED yesterday re: My #complaint re: delivery damage Will give both 24hrs🤔🤨

• 
  Pete Thrale (@PThrale) reported 48 minutes ago

  @VodafoneUK I’ve been on live chat since 17:20 I am trying to cancel I’ve been to 4 different people so far and all I want is to cancel every time I’m sent to a department I’ve already been too absolutely crap

• 
  bhoyghirl67 (@Bhoygirl67) reported 49 minutes ago

  @DaveMerchantCBC @VodafoneUK Shocking service!!

• 
  Angharad Stone (@AngharadStone) reported 50 minutes ago

  @shahriarsabet @VodafoneUK @ThreeUK I've got the same issue in Bristol - no or nearly no data signal since Monday on 4 different devices BS8 4P

• 
  Dishi77 (@Deshi113) reported 60 minutes ago

  Is there problem with internet as I seem to not have any ? @VodafoneUK

• 
  bhoyghirl67 (@Bhoygirl67) reported 60 minutes ago

  @DaveMerchantCBC @VodafoneUK I know, they’re quick enough to sell you their phones ,after sales service should be much better. Not sure they can cut you off though. They’ll want their money. Phone back and say your willing to pay so much. I am payg as I had a carry on with contract. I only pay £10 a month.