Vodafone service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Vodafone reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Vodafone users through our website.

• Internet (67%)
• Phone (17%)
• Wi-fi (11%)
• Total Blackout (4%)
• TV (2%)
• E-mail (0%)

Live Outage Map

The most recent Vodafone outage reports came from the following cities: West Malling, London, Glasgow, Croydon, Stratford-upon-Avon, Newcastle upon Tyne, Coventry, Dublin, Dumfries, Catterick, Liverpool, Edinburgh, Chorley, Birmingham, and Ilkeston.

City	Problem Type	Report Time
West Malling	Phone	20 hours ago
London	Internet	2 days ago
Glasgow	Internet	2 days ago
London	Internet	2 days ago
London	Phone	3 days ago
Croydon	Internet	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Simon Danczuk (@SimonDanczuk) reported 9 minutes ago

  Thinking about it, do @VodafoneUK make any money from the government issuing these emergency alerts?..

• 
  ❌ David Taylor 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧❌ (@Taylod61) reported 10 minutes ago

  Another day fighting with @VodafoneUK to get a constant 4G signal. Why are these phone comp allowed to provide such a poor service and still charge for it @Ofcom

• 
  mṽsh (@shikariunite) reported 11 minutes ago

  Ever since moving from @EE to @VodafoneUK I've had 0 issues with my connection in my area, unlike EE.

• 
  Rogue One (@RogueOne18) reported 13 minutes ago

  @EricFor1173540 @dave43law They don’t they provide them to charities who support people who have been assessed & accepted into the Asylum System (mostly families). NOT illegal immigrants. I’m sure @VodafoneUK legal team will be taking a very serious look at these accusations.

• 
  Dangerman (@unluckyclay1981) reported 15 minutes ago

  @VodafoneUK @mrav06041342 Tell them your a asylum seeking just of the boat they fix it same day :)

• 
  BoB (@BoBaDobDobs) reported 15 minutes ago

  @VodafoneUK When will you be allowing Three customers to use Vodafone signal then? You’ve already allowed Vodafone customers to use Three. It seems Three customers are not as important as Vodafone customers in your merger

• 
  Steve Harris🐺🦞 🇺🇦 (@SteveJHarris) reported 17 minutes ago

  @VodafoneThreeUK @VodafoneUK @ThreeUK In the last month the Three signal in Stonehaven town centre, Aberdeenshire has deteriorated beyond belief. You can sometimes make a call but nothing else. What has happened?

• 
  Matthew Laughey 💙💛 (@laughey_m) reported 18 minutes ago

  @VodafoneUK any chance of speaking to an actual support person instead of typing to TOBi???

• 
  Edward Ward (@EAandSJWard) reported 23 minutes ago

  @dave_aldrine I’m ready to say goodbye to @VodafoneUK that’s a sure fact. Sick of the terrible signal everywhere. Sending messages in bottles is currently more successful.

• 
  lizrichards24 (@SonyRichards4) reported 25 minutes ago

  @VodafoneUK I need some help.

• 
  joe bloggs (@thebadgerf1) reported 27 minutes ago

  @VodafoneUK Would never use Vodafone again after I found out they give free sims to all the illegal immigrants coming over here

• 
  Mr T (@foodiskey83) reported 32 minutes ago

  @VodafoneUK What’s with the freebies you are handing out then? Dont see much denial.. or even an apology.. I’m glad I cut the contract you.. not only tripe service but you are a core problem in this country.. Nick Read.. prep a public apology before you lost any sane customer you have left.

• 
  Plant a Tree 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 🚜 🥩 (@EugeAMM) reported 33 minutes ago

  @VodafoneUK Leaving after years with you. Donating free SIM cards to undocumented migrants arriving illegally on small boats is where I draw the line. I’ll be taking my custom to a network that respects UK border control and the rule of law. #Vodafone #CancelVodafone

• 
  Nigel Leeder (@qm8tknfyjy) reported 35 minutes ago

  @SimonDanczuk @VodafoneUK No, no network makes money of it

• 
  Rosie 🇬🇧 🇺🇸 (@Foxyoldnag) reported 36 minutes ago

  @thecalowkid I had a sim only with Lebara, network provider is @VodafoneUK just cancelled it.

• 
  skarabrae (@skarabrae580129) reported 37 minutes ago

  @carlfhoward @TheRAC_UK Its annoying. Shout out to @VodafoneUK who didn't do this. When my intro deal was coming to an end they emailed me, not the other round, to offer the same deal again. Customer retained, cost to them probably pennies.

• 
  Amy Darcy (@darc69730) reported 37 minutes ago

  In Westmeath, everything is down @VodafoneUK Ireland. Ireland doesn’t even have their own X Account 🤬

• 
  Dafydd Gam 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇬🇧 (@Tenth_Crusader) reported 39 minutes ago

  Cancel @VodafoneUK now!!!

• 
  Or Sassur (@Orsassur2) reported 39 minutes ago

  @VodafoneUK, I am publicly raising a serious complaint about the appalling treatment I received at one of your stores in London. I entered your store for one simple and perfectly legitimate purpose: to purchase a Vodafone SIM card. I was not asking for a favour, demanding special treatment, or attempting to obtain anything extraordinary. I was a prospective customer who walked into a Vodafone shop expecting the most basic standards of courtesy, professionalism and respect. What I encountered was the complete opposite. Instead of being treated as a customer, I was made to feel as though I had walked into a high-security government facility and was somehow an enemy of the Crown. The attitude of some members of staff was astonishingly arrogant, hostile and unnecessarily confrontational. Their behaviour created an atmosphere in which a simple commercial transaction became an unpleasant confrontation. What makes this even more disturbing is the apparent attitude towards customers who dare to question or challenge poor service. Rather than calmly explaining the situation and attempting to resolve the matter, the interaction became increasingly hostile. I was confronted with behaviour that I perceived as intimidating, including what I understood as threats when the staff did not want to deal with my request. Let us be absolutely clear: customers are not supposed to be intimidated into silence because an employee does not want to provide assistance. A Vodafone employee is not a police officer, immigration official, security agent or member of the Secret Service. A shop is a commercial environment. Customers have the right to ask questions, request assistance and expect reasonable explanations without being treated as suspects. The irony is almost unbelievable. Vodafone is a telecommunications company whose entire business depends upon people choosing to communicate with you. Yet my experience was one in which communication, courtesy and basic customer service appeared to have been abandoned at the very moment they were most necessary. I have travelled to London and deliberately chose Vodafone as a major and internationally recognised telecommunications brand. I expected British standards of professionalism. Instead, I encountered an experience that was embarrassing—not for me, but for the company whose name was displayed above the door. A major telecommunications company should understand that its reputation is not built only through advertising campaigns, impressive websites and corporate slogans. Reputation is built in the shop, face-to-face, when an ordinary customer walks through the door. That is precisely where Vodafone failed me. I therefore expect Vodafone UK to investigate this incident properly, identify the employees involved, review any available CCTV and internal records, and determine whether the conduct I experienced complies with Vodafone's customer-service standards and employee policies. I am not asking for preferential treatment. I am asking for accountability. If Vodafone believes that treating prospective customers with arrogance, hostility and intimidation is acceptable, then Vodafone should say so publicly. If it does not, then it should demonstrate that through action rather than another generic corporate apology. @VodafoneUK, your logo may be recognised around the world, but no brand is bigger than the people who represent it. When those representatives treat customers with contempt, they damage the brand far more effectively than any competitor ever could. I went into a Vodafone store in London intending to become a customer. I walked out wondering why anyone would willingly choose to be one. That should concern you far more than this complaint.

• 
  Odette (@OdetteBougette) reported 44 minutes ago

  @VodafoneUK Just to let you know I will not be using Vodafone again on principle due to Vodafone giving free SIMs to illegal migrants. Having been working for several decades with British homeless families & single adults who have had no such support I don’t support your action!

• 
  EmmaT (@Emma_twam) reported 46 minutes ago

  @IsntWorkingPod @VodafoneUK It was the weight of his plastic boobies dragging him down.

• 
  LW (@Bredebeck) reported 47 minutes ago

  @sanj_lal1 @toadmeister I'm going to see how much it will cost me to cancel my Vodafone contract....@VodafoneUK

• 
  Charles Chadderton🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@CharlieChaddy) reported 48 minutes ago

  @ZiaYusufUK Shut @VodafoneUK down. Nobody needs them.

• 
  roberitno (@roberitno26325) reported 56 minutes ago

  @VodafoneUK must be the worst internet I’ve ever had … stay away from them . Shockers

• 
  victoria Jones (@geordiemammy79) reported 57 minutes ago

  Is there an email address is can send a complaint to please, @VodafoneUK

• 
  Nigel Leeder (@qm8tknfyjy) reported 59 minutes ago

  @Iromg @VodafoneUK I’m sure they won’t give a flying ****

• 
  John Barr (@JohnBarrUK) reported 60 minutes ago

  I can’t wait 4 my contract 2 end with @VodafoneUK @VodafoneGroup they r a rip off merchant & have the most uncaring, unsympathetic customer service & their complaints dept well that’s a complete joke 🤬 I have been a customer 4 yrs & have literally been treated like a bit of 💩🤬

• 
  Hal Apeno (@chilliholic) reported 1 hour ago

  @Iromg @VodafoneUK Well done Mike. As well as cancelling support to my fave charity The Salvation army for the same reason I also no longer donate to the RNLI for obvious reasons. I live on the S. Coast but I discovered that all funds collected are returned to the centre for re-distribution.

• 
  Scotty - 1stMetalGod (@ScottyJ193) reported 1 hour ago

  @VodafoneUK I been trying all day to talk to someone regarding an issue I have with my Big Value Bundle. Please just help

• 
  That guy (@DaveHol27360883) reported 1 hour ago

  @VodafoneUK Handing out sim cards to rapists. Shame on you, you'll never get my business again.