Vodafone Outage

Dear @VodafoneUK you’ve got a mast down again I think. PE38 0LN. Same one that was down for a few days last month. Useless TOBi in app not working. Please help!

@VodafoneUK 3rd time I’m having to ask to be send a trade in pack. It’s been a month since I’ve received my new phone. After waiting 15 min today with the phone help desk I got connected to a number no longer in service….

@VodafoneUK is there a problem with the my vodafone app at the moment

@VodafoneUK why do your customer service staff keep lying about when something will be sent? I wait in a queue for ages, get fobbed off & still no despatch, even though i have been assured day after day, it will be sent that day.

@michaelcallagh7 @VodafoneUK It’s the same for me too. Been a loyal customer for a decade, paying their checks and that’s what I get back. 🤮

@VodafoneUK I have sent a DM with the details of where I have been unable to use data on the Vodafone network recently. It’s been a bit up and down in the Newbury area both on 4G & 5G for the last few days.

@robinson_gee @VodafoneUK It seems many of us have been waiting a month or longer for deliveries with Vodafone having various different excuses blaming @DPDgroup_news for not picking it up, warehouse issues, system problems etc.

@cerysfurlong Agreed. I’m with @VodafoneUK and not only is the data pants the reception in the area is awful.

The @VodafoneUK “Tobi” customer service people are ridiculous. They don’t even read what you’ve said to them. Rude too. If I did my job the same way I’d probably be looking for something else pretty soon!

@VodafoneUK from yesterday I haven't got data internet, what the problem

@AdamofAlbion @VodafoneUK No Adam i didn't!.. I've tried the bot talk thing, which is next to useless, unless you have a question it can lead you to.. For such a big company its fair to say they are very much lacking in the customer service department... 🙄

@VodafoneUK shocking delivery times. Wife ordered her phone 5 days after me but has received hers yet mine is still not dispatched (same phone)….how can i cancel my order because your taking the royal piss out of me here. Your live chat agents have different story’s every time

@VodafoneUK pls help

@vodafone @VodafoneGroup @VodafoneUK It's been more than a month I registered a complaint for my mother's prepaid connection that she never gets network. So many people from Vodafone I have spoken to they have given me so many wrong commitments. And till today no resolution

@RobHollida @VodafoneUK Hi, have you solved this problem? My husband is in similar situation.He paid to CCS of Vodafone debt but another debt collect company sent a letter to pay for it.Vodafone keep saying we have to solve with CCS.

@VodafoneUK I cant get online or get hold of anyone for the last few days to pay my bill. Why is this? Im going to get cut off because your "solution" to pay the bills whilst its offline doesnt work. Nor does trying to call 191???

@Vodafoneuk trying to access #VeryMeRewards but get service busy error message 5501.

@jiujiu85 @VodafoneUK So sorry about that,I have had similar issues like that before,but HintCyber on Instagram helped me out,he’s a genius

@jiujiu85 @VodafoneUK message @khazinaira directly, he's a pro and can help fix your account.

@VodafoneUK I have two numbers with you, one does not work, one might have been hacked and I cannot log in or receive a password reset and your customer service is abhorrent. TOBI is useless and I cannot be connected to an operator. Unacceptable.

@VodafoneUK hi my vodafone services are down and i need to update the age restrictions on my account, can you help?

@VodafoneUK Waiting for my phone for a month now… told me it was awaiting dispatch, now today you inform me it is out of stock. Won’t allow me to cancel an order you are not able to deliver. Disgusting

2 upgrades ordered but no way of checking the progress with them because the @VodafoneUK website & app are down 🤨

@VodafoneUK so after two phone calls totalling nearly an hour, to cancel my rolling 30 day sim only contract, within the first 14 days (the 1st day of the contract), am I now having a direct debit taken for the full 30 day amount!!!!

@MoultJase @VodafoneUK They continue because they think they can do what they want to us, the”little man” and they are big and rich. Takes the pee. It needs all the folk who@have been fobbed off by them to speak up, maybe if enough people who are let down by them shout up they will listen

@VodafoneUK trying to get through to sort out account as my wife can't log on, go through the website answer all you questions on your bot, get through and told I am now speaking to Sahil only for no one to be there, customer service is awful

@VodafoneUK Don’t do it, they have massive delivery issues

@VodafoneUK Hi I'm having difficulties accessing upgrade function both online and in my app. I was able to do so a few days ago when I was exploring options but I'm worried now that I'm somehow locked out? Any help much appreciated. It says 'page not found' online.

@VodafoneUK hi, I ordered my new phone last Wednesday and was told that it would arrive in 1-3 days, I’ve had no update, can you help?

@VodafoneUK WEB-0001000017382122 Still no sign of my order placed 26/11.Keep getting directed to the Vodafone Order Tracker. Can you help me. (old contract expired so the upgrade was to ensure I had a new contract)