Vodafone service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Vodafone reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Vodafone users through our website.

• Internet (54%)
• Phone (21%)
• Wi-fi (12%)
• Total Blackout (11%)
• E-mail (2%)
• TV (1%)

Live Outage Map

The most recent Vodafone outage reports came from the following cities: Newcastle upon Tyne, Sheffield, London, Barnet, King's Lynn, City of Westminster, Basingstoke, Halifax, Southall, Glasgow, Newbury, Wandsworth, Blackwood, Portsmouth, and Birmingham.

City	Problem Type	Report Time
Newcastle upon Tyne	Wi-fi	4 hours ago
Sheffield	Internet	5 hours ago
London	Internet	8 hours ago
London	Internet	9 hours ago
London	Internet	1 day ago
Barnet	E-mail	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dann 🧜🏼‍♀️ (@DPB037) reported 4 minutes ago

  @VodafoneUK hiding their customer service behind a paywall. I want to talk to you about my bill, but I can’t talk to you about my bill unless I pay what you decide i owe. Counting down the days to freedom! 🤮 awful experience start to finish, would not recommend.

• 
  AdamMichaels (@AMichaels66199) reported 9 minutes ago

  @VodafoneUK so it appears that NASA can get a signal 10 million miles in space, yet I can’t enough of a signal to answer my ring doorbell between York and Leeds on the train????

• 
  Lisa Wilson (@nuttytart1983) reported 13 minutes ago

  @VodafoneUK it’s a pain in the but when you have to get your network updates from others on different networks due to a mast in the area being down!!!!

• 
  Euan Preston (@euanpreston) reported 14 minutes ago

  @VodafoneUK After a long call with Support triaging the problem (after I located the right number for them), they are sending a replacement Power Hub.

• 
  Vodafone Group (@VodafoneGroup) reported 15 minutes ago

  @HelenTaylo8847 @VodafoneUK Hi Helen, thanks for reaching out to us. Unfortunately, Vodafone UK is currently unable to respond to queries on X due to technical difficulties. Please get in touch with @VodafoneUK on either Instagram, Facebook, or our Customer Support website, and they will be able to assist.

• 
  ANTIQUE ASSASSINS (@AntiqueA38495) reported 16 minutes ago

  @VodafoneUK Dreadful customer service. I bought a £40 bundle that doesn’t work or give me data. I’ve spoken to four agents and been told different things. The last promised a credit, then hours later said they couldn’t do it due to “technicalities.”

• 
  Skip (@skipperburg) reported 18 minutes ago

  @VodafoneUK @MartinSLewis Vodafone cancelled my broadband in error and charging me termination fees. Nobody understands the complaint, 5 hrs on phone not resolved. Customer service dreadful, can you investigate them for bad service?

• 
  samantha mitchell (@cleopatra2k) reported 21 minutes ago

  Help! I need away from @VodafoneUK zero customer loyalty rewards - prices go up and up while benefits get removed- I have had mine and both kids phone and broadband with these guys for years- shockingly rubbish service #mobilephone #network

• 
  Thetruthbeknown (@Thetruthbeknow1) reported 21 minutes ago

  @VodafoneUK Your service is getting worse each each week continually cutting out all signals - What are you doing?

• 
  LukeHausen (@CantCancelLuke_) reported 24 minutes ago

  @VodafoneUK already having issues. Your app doesnt even work, emails never are received, the booster box doesnt connect. Insane. Good stuff, well done 👏👏 10/10 donkey 💩

• 
  Andy Holt (@andy_holt1) reported 25 minutes ago

  @VodafoneUK can’t believe after all this time and this day and age I’m in Southport and the Vodafone signal is absolutely awful 2026 I’m on 4g 1 bar totally dissatisfied

• 
  Giacomo Burrasca 🇮🇹 (@monkeyinawalnut) reported 25 minutes ago

  Well played @VodafoneUK Trying to enable roaming for my daughter whilst she is Spain has now lost you a customer. Terrible customer service

• 
  Ron Evans (@evz1958) reported 27 minutes ago

  @VodafoneUK problems ME20 / Lakefield? Had no internet all morning😥

• 
  Richard Frame (@rafthemaster) reported 29 minutes ago

  @royalotad I feel you @VodafoneUK owe me an equal amount for what they call “service”

• 
  Basic with Life (@Joses_World) reported 30 minutes ago

  I’ve been with @EE for over 20 years, I have 4 lines and I’ve never been late with my bill. So why is it that @O2 and @VodafoneUK have better deals for me then #ee #eeupgrade? Where’s the loyalty?

• 
  K_Bogatyrev (@K_Bogatyrev) reported 30 minutes ago

  @VodafoneQatar @VodafoneGroup @VodafoneUK Support chat keeps getting closed without any solution. I’ve asked a simple question twice, and both times the chat was ended with no help. Very poor customer service.

• 
  Di Drinkwater (@CarbonTiptoes) reported 37 minutes ago

  @VodafoneUK We have vodafone phone and internet. Just tried logging in. It's sent a message to one of our phones. Hysterically the landline in preference to one of the mobiles. Anyway the messaging service doesn't work - press 1 to hear the message just repeats it and cuts off.

• 
  Broken Britain (@hackedoffwoody) reported 38 minutes ago

  @VodafoneUK we have been without any worthwhile mobile signal for more than a week now - Internet is now an essential utility - what the hell is going on ? Location RG29 1HX

• 
  Matt Finn Edwards (@mattfinnedwards) reported 38 minutes ago

  Hey @VodafoneUK is it a deliberate choice to not answer a question and try to end support chats early for reoccurring issues that you keep pretending don't exist? Is that why your Share Feedback link doesn't work as you already know #broadband #terribleservice

• 
  RICHFORLIFE1980 (@richforlife66) reported 38 minutes ago

  @VodafoneUK 5+ years of loyalty and this is how I’m treated? Broadband disconnected without permission and money taken from my account unlawfully. This is completely unacceptable. Fix this immediately and refund me in full.

• 
  Dave Brady (@davebrady22) reported 41 minutes ago

  @VodafoneUK I'm a new customer, how do I claim back my previous provider's early termination fee?

• 
  Shana (@ftse123) reported 42 minutes ago

  @VodafoneUK I’ve just spent 55 minutes being put on hold by your incompetent C/S and then cut off! Am am eligible for 6mths free Discovery+ offer but when I sign up for it it says I am not a ‘pay monthly’ customer. I AM A PAY MONTHLY CUSTOMER!

• 
  James Hunt (@jameshunt312) reported 42 minutes ago

  @VodafoneUK Having shocking customer service from @VodafoneUK. Son has returned from Australia and PAYG sim doesn't work. Say they can't help unless phone is with me! Ridiculous!🤬

• 
  damien (@damienl1234) reported 42 minutes ago

  @VodafoneUK my contact is coming to an end which includes Spotify,if I upgrade to sim only will I still just keep paying for it until I cancel the subscription

• 
  PHWOAR (@phwoarband) reported 47 minutes ago

  @VodafoneUK broadband might just have the most incompetent customer service in Britain!

• 
  sapna singh (@sapnasingh65020) reported 49 minutes ago

  @VodafoneUK VodafoneIdea Team,I am writing toexpress my serious dissatisfactionwiththe servicesof Vodafone alreadyvery frustrated because earlier Iwas chargedextra onmy numberDespite raising a complainregarding those chargesVi Ideafailed toprovide any properresolution or support

• 
  Sedat Efe (@efe_efe) reported 51 minutes ago

  @VodafoneTR Are you aware of this situation? There is a team in Türkiye that has not been able to manage its field team for 17 days and cannot provide a solution to the problem of your customer who wants to receive internet service in Kartal.@VodafoneUK @VodafoneIT

• 
  Alun Richards (@AlunRichards11) reported 51 minutes ago

  @VodafoneUK can't make phone calls being told my network is not registered whats going on?

• 
  Jaci Stephen (@welshjaci) reported 60 minutes ago

  Don’t believe a WORD of what @VodafoneUK say when they offer to ‘help’ whn you are struggling. They don’t! They charge you for late payment and send you straight back to square one.

• 
  Cameron (@Cameron_who) reported 1 hour ago

  @VodafoneUK you keep sending letters to my address for someone who does not and has never lived here. We've called you twice to ask you to stop and you said you would but we keep getting letters and now debt collection letters. Can you stop now please.