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Vodafone service status: outage reports and connection issues

Why is my Vodafone service not working?

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Full Outage Map

Vodafone offers mobile phone, mobile internet, SMS and voicemail to consumers and businesses.

Problems in the last 24 hours

The graph below depicts the number of Vodafone reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Vodafone. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vodafone users through our website.

  • 64% Internet (64%)
  • 17% Phone (17%)
  • 12% Wi-fi (12%)
  • 5% Total Blackout (5%)
  • 2% E-mail (2%)
  • 0% TV (0%)

Live Outage Map

The most recent Vodafone outage reports came from the following cities: London, Stoke-on-Trent, Walthamstow, Widnes, Blackburn, Exeter, Hawick, Workington, City of London, Bedford, Dagenham, Yeovil, Brighton, Batley, and Hammersmith.

CityProblem TypeReport Time
London Internet 1 day ago
Stoke-on-Trent Internet 1 day ago
London Phone 2 days ago
Walthamstow Phone 2 days ago
Widnes Wi-fi 2 days ago
Blackburn Total Blackout 2 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

  • neenooor
    Nina Moir (@neenooor) reported

    @TfL @SW_Help @VodafoneUK please fix the wifi/mobile networks/network rail app so we can see when trains are coming at Waterloo! Constant delays, you have to hedge your bets at which train to get . Be great if there was a way of having uptodate info to run between platforms!

  • Taylod61
    ❌ David Taylor 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧❌ (@Taylod61) reported

    Another day in the UK using our wonderful phone networks. Today trying to download an app via the @VodafoneUK network. Size of file 39 Mbts Download speed 22Kbt/s (not constant speed) Time taken 45 minutes Result failed. Is there anywhere in the world worse than this?

  • offshorelegal99
    Tokyo Trader Legal and Investment (@offshorelegal99) reported

    @MichelleBeckett @SkyUK @VodafoneUK Thats appalling they can if they wanted to ...this company have recently been fined by Ofcom for horrendous customer failings so do esculate your complaint higher...im sorry to hear about your beloved dads passing....

  • axtumnbreeze
    chey (@axtumnbreeze) reported

    I was under the impression that with the Vodafone3 merge, I'd get better signal, so sorted a new sim and phone through 3 as I never had an issue. Since the masts were being merged, its been awful. Its ridiculous @VodafoneUK @ThreeUK never had this many signal issues beforehand🙈

  • Paul1971EFC
    Paul1971EFC (@Paul1971EFC) reported

    @AJRAllModCons @VodafoneUK Had a similar issue with them with my broadband, they cancelled it because they couldn’t achieve there stated speed and then the account stayed on my credit report for years afterwards, despite me contacting them to remove it

  • worldmeetdani
    Dani🦁 (@worldmeetdani) reported

    @AJRAllModCons @VodafoneUK I had the exact same issue. I cancelled a mobile WiFi contract when moving home after uni, the agent on the phone confirmed my contract was cancelled and then when I started checking my credit score I got the shock of a lifetime!

  • 9casey99
    Casey (@9casey99) reported

    @Srooney67 @AJRAllModCons @VodafoneUK I've never had credit in my life. No idea what my credit rating is.

  • y21aab
    Ashleigh Bowes (@y21aab) reported

    @AJRAllModCons @VodafoneUK Did the same to me. Will never ever use this company again

  • yornikah
    YORNIKAH (@yornikah) reported

    Agreed My 90 yr old could understand a word the "engineer" swid when booking to install her broadband as a new customer ! Shockingly bad service @VodafoneUK

  • CarlislesDamage
    Ian Watson 🏴󠁧󠁢󠁥󠁮󠁧󠁿🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@CarlislesDamage) reported

    @AJRAllModCons @VodafoneUK Many years ago I got a final demand letter from them. Which showed on my credit score, for the whole some of £0.00p. I got it sorted eventually after raising the issue with one of the agency that’s do the crimes it scores. Was a ballache at the time tho.

  • dashiellwood
    dash (@dashiellwood) reported

    @VodafoneUK your fraud line connects directly to the regular customer phone line - do you have an actual contact number for the fraud team?

  • GrahamHarr7672
    Graham Harriss (@GrahamHarr7672) reported

    @VodafoneUK We are getting nowhere with this at the moment my mum has tried FIVE times to top up her phone yesterday and five outstanding payments to vista Vodafone are outstanding and approved by her bank for you to take.We are getting nowhere when we phone up can you help

  • twigs83
    Cath (@twigs83) reported

    @VodafoneUK disgusting behaviour from yourselves. Charging an 86 yr old man £340 to cancel a service you haven't provided! @Ofcom who do we make an official complaint to?

  • Jim_Sonweed
    Jim Sonweed (@Jim_Sonweed) reported

    @Srooney67 @AJRAllModCons @VodafoneUK I’ve never checked my credit rating

  • WingsSherpa
    Wingssherpa (@WingsSherpa) reported

    @MichelleBeckett @SkyUK @VodafoneUK No surprise Virgin Media was fined by OFCOM last week for its poor customer service, Michelle.

  • rosscouch9
    ross couch (@rosscouch9) reported

    @Ofcom how do I go about making a complaint about @VodafoneUK been charging me 6 months for a service they never activated now after 4 attempts and 4 hours later won’t do an e sim swap on a contract but still want to charge me for a service i can’t get

  • ngranati
    Nicolas Granatino🌻 (@ngranati) reported

    @VodafoneUK can you please DM me for customer service

  • kryptonavenger
    kryptonavenger (@kryptonavenger) reported

    @AyyanMalikyf7o @AJRAllModCons @VodafoneUK Mercury did it to me, let someone take an account in my name. I went down there and I reckon the revolving door is still spinning!! Got a letter, went to county court and kicked off till I got the CCJ taken off. Should have sued the pair of them.

  • alicecousins92
    Alice Cousins (@alicecousins92) reported

    omfg @VodafoneUK i am having nothing but issues with your broadband planning team, being over charged againnnnn

  • renewables_guy
    Energy Guy (@renewables_guy) reported

    Trying to switch to Vodafone. Talking to an agent on their site. Their advice is "you should try the official site to switch". Thanks @VodafoneUK saved me from ongoing terrible support!

  • 0wainPowell
    Owain Powell 💙 (@0wainPowell) reported

    @AJRAllModCons @VodafoneUK My wife and I left Vodafone about 10 years ago after they implemented a new billing system and took 2 matching direct debits out of our accounts. I can honestly say that they were the absolute worst customer service I have ever come across. Have not gone anywhere near them since

  • BeakerBate
    Mark “Beaker” Bate (@BeakerBate) reported

    Why oh why is the UK’s mobile infrastructure so poor in terms of capacity? @VodafoneUK is almost unworkable now……..

  • pmiddy78
    P-Man (@pmiddy78) reported

    Been a @VodafoneUK customer for 26 years, they have a network in the USA, yet they want me to pay £350 for us to use our phones when we are on holiday! @O2 do you want a loyal customer? What can you do for me?

  • tyroneshand93
    nathan tyrone shand (@tyroneshand93) reported

    I swear on Almighty God. I’m not having someone tether on my mobile plan account just because some dumb African or English folk think I need their help , I been told I’m dead already so **** off with this PAGAN **** just because you folk made it and left us to DIE! @VodafoneUK

  • realbayoX
    BayoX (@realbayoX) reported

    @AJRAllModCons @VodafoneUK Imagine destroying someone’s credit over a contract you cancelled yourself. That’s not customer service, that’s a side quest.

  • babbageismus
    CogWheel (@babbageismus) reported

    @Srooney67 @AJRAllModCons @VodafoneUK I’ve never checked my ‘credit rating’, how would I do that?

  • Taylod61
    ❌ David Taylor 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧❌ (@Taylod61) reported

    Why is @VodafoneUK network so crap? Why does 4G suddenly become E? Why is this a daily occurrence?

  • indho_jacayl_
    W (@indho_jacayl_) reported

    @AJRAllModCons @VodafoneUK Dealing with the same thing rn, customer service is ridiculous! @VodafoneUK

  • littlecatdiary
    Alex T (@littlecatdiary) reported

    @AJRAllModCons @VodafoneUK Adrian. Hang on two more years, do not contact them or make any offer of payment, the debt can’t be recovered if you’ve not made a payment or tried to negotiate. Do not accept this so called debt is real.

  • Hammermmapicks
    JUDGEHAMMER (@Hammermmapicks) reported

    @AJRAllModCons @VodafoneUK Vodafone is ran by a absolute **** show, call centres abroad , mainly egypt i think, who lie and pass through people to the sales team and it ends up in a constant loop of sales people being lied too getting pissed off and more than likely sending u back to egypt