Vodafone Outage

@MartinSLewis @VodafoneUK £29.50. However support is terrible, they don’t like you using better routers and they keep upping the price for loyal customers. Looking to move in the new year. #Vodafone

Hello @VodafoneUK is there an issue in CB7 please? We have unlimited max 4g mobile broadband, signal strength has dropped dramatically over the last week and finally tanked today to 0.5 Mbps. :-( #sendhelp

@VodafoneUK Is anybody actually acknowledging the issue with the secure checkout? I’ve been trying for almost 2 hours to sort out my new plan.

@VodafoneUK is useless crap customer service ... I’m going mad

@VodafoneUK I can't get to talk to anyone either on the phone or via chat, for over a week now, our Internet has gone from 350mbs to around 5mbs for the last month, been a customer for over twenty years, the service this last month us shocking.

@Zainabayyyx @VodafoneUK Stfu I didn’t do ****!!

@Realist_187 @VodafoneUK Dfkm you broke it and you’re doing up help!!!!!

Having issues with broadband @VodafoneUK check your dm’s!

@VodafoneUK hi, can I ask why every time I try to finalise my upgrade on my phone contract all off your “dedicated” team members keep closing the chat on me and leave me waiting for ages again only for the next person to do the same, it’s been happening for 3 days, awful service

@VodafoneUK Hi there, my phone thinks I'm in a different country and is charging me non EU tariffs. I even got a welcome text, despite not moving from my home! Please can you help? No joy on the phone or DM

3hrs online to @VodafoneUK to cancel an order and after 3hrs of being told lie after lie they now say they can cancel it after all, but they shut in two mins. So I need to canx moving home tomorrow and get back on their online chat at 8am for a few hours.

@VodafoneUK I’ve been waiting to get an unlocked code almost for a month. Customer advisor said that I’d have a code in 48 hours two days ago???There is nothing again.

@VodafoneUK one time pin doesn’t work for me 😡 my house is in a terrible signal area and I can’t get into my account as the one time pin hasn’t been received!! No other options! Terrible service! Sort it out 😡

@VodafoneUK My home broadband has been playing up for over 2 weeks, not ideal when working from home. Your phone line has been playing me the same song over and over for 20 mins and your website is no help. Please can someone contact me.

@VodafoneUK Hi Ed, I have spent five hours today trying to cancel an order (as VF is unable to deliver on their promise) through multiple channels -- customer care, online chat, twitter, etc. Customer care is rude and punting me from one team to another team.

@VodafoneUK so waited 2 weeks after assurances that £100 compensation would be finally in account after 2 years of waiting for complaint resolution. 30 mins later from call centre. No money in my account. More false information. Now transferring complaint to uk team? Voda ??help!

@VodafoneUK My wife took delivery of a phone today, no charger was included so it is not fit for use. She has been on the phone to try and resolve this for over 2 and a quarter hours with no resolution. How can Vodafone justify this.

@VodafoneUK I’ve called, I’ve spoken to your robot, I have private messaged you here, you don’t respond. Is there a real person at Vodafone that understands customer service. If not could I at least speak to someone that can address issues with the service I am paying for pls.

Been trying to upgrade for nearly 2 months but consistently told there is something wrong with my account. Can’t seem to get anybody to fix this error and losing my patience now. @VodafoneUK

@VodafoneUK I’ve been with you for years, I spend a huge sum of money each year and the upgrades available to me are crap. The only free upgrades are second hand phones - and you text me, asking to renew my contract. Are you ***************?

@VodafoneUK @vodafone_es the worst company ever

@VodafoneUK @vodafone_es the worst Company ever

@MartinSLewis £20 @VodafoneUK , but it’s proper **** at times and I look forward to the end of the contract to pay more for better. #paypeanutsgetshitbroadband

@VodafoneUK I have been advised to contact your complaints department regarding a simple home move. I used the callback service to not stay on hold only to be called back be placed on hold!!! I am starting to lose patience as a customer for many years now

@vodafoneuk Your call center "is really busy at the moment", so busy that after being on hold for an hour they hung up before actually answering my call. I'm unable to login to your website to cancel my contract so I serve you notice as of immediate effect. Please DM for details

@VodafoneUK yet another over an hour wasted with your ‘advisor and manager’ totally useless. Broadband still down. Hands down worse ISP I’ve ever had. Never sort anything.

I am having the most nightmarish waste of time experience with @VodafoneUK right now. Two days without service after an “upgrade” was implemented as a new line. Nobody answering the phone when I call in.

@VodafoneUK Your website is broken. Trying to order a phone but at checkout getting error messages. The website code is broken preventing sales going through. Can I purchase the same deal in stores? Tried to call up helpline but they wouldnt help.

@VodafoneUK poor poor poor non existent customer service! Time to move!

@VodafoneUK absolutely useless ***** hours online waiting for them to be of no help ! Don’t believe there new tv advert as it’s a load of ***** and each person tells ya a different story I now have a new phone that I can’t use and will prob have to return!🤬🤬🤬🤬