Vodafone Outage Report
Why is my Vodafone service not working?
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Vodafone offers mobile phone, mobile internet, SMS and voicemail to consumers and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Vodafone reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Vodafone. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Vodafone compensate me for the outage?
The recent Vodafone outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Vodafone if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Vodafone has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Vodafone users through our website.
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Internet (61%)
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Phone (16%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (2%)
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TV (1%)
Live Outage Map
The most recent Vodafone outage reports came from the following cities: Wigan, Basingstoke, Halifax, Hayes, Birmingham, Coventry, Newcastle upon Tyne, Motherwell, Derby, Stoke-on-Trent, Ilkeston, Melton Mowbray, London, Hackney and Rochester.
| City | Problem Type | Report Time |
|---|---|---|
 Wigan |
Wi-fi | |
| Basingstoke |
Internet | |
| Basingstoke |
Internet | |
| Halifax |
Total Blackout | |
| Basingstoke |
Internet | |
| Hayes |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vodafone Issues Reports
Latest outage, problems and issue reports in social media:
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Jon Mansfield
(@jon_mansfield) reported
@VodafoneUK you guys really are something else, you blocked the wrong phone on our account rather than the one we are returning due to your shocking customer service. I have been without my phone for 6 days, numerous calls to support, 6 hours spent on hold but it’s not fixed 1/2
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WarnerEU
(@Warnerrr_) reported
Internet been down since Tuesday and probs won’t be back working for ages🙃 nice one @VodafoneUK
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Sam
(@JUWUBEAT) reported
@vodafoneuk why is my mobile data all of a sudden not working despite having a full signal lol
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Kel and Phoenix
(@monkeyinawig) reported
@VodafoneUK No problem was going round drop Vodafone a call today because I actually think its a bigger issue that needs reporting to you guys. Cheers for the quick response guys
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Scott
(@ScottH555) reported
@VodafoneUK Really disappointing that you wouldn't honor a Black Friday deal the following day as your app was down on the final day....
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Giles Davis
(@gilesdavis) reported
@VodafoneUK I’m not a customer and it’s not a text message. That’s also the same form that insists on lots of irrelevant personal data from me. Do Vodafone actually care about scammers using VF assigned numbers to steal money? Stop making this so difficult!
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i’m megan
(@m_j____p) reported
@VodafoneUK She’s been in contact with you but nobody on the phone is a native English speaker and they can’t understand. You’ve also not compensated her at all for any of the inconveniences. Can you arrange for a senior member to contact her? Your ‘customer service’ thus far is abhorrent.
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T1Mastadon
(@T1Mastadon) reported
@VodafoneUK is the broadband down?
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Anish Modgil
(@AnishModgil) reported
Hi @VodafoneUK for the past 2 weeks the 5G phone network is pulling down about 4Mb. I can’t even watch YouTube without buffering! You asked me to DM you with my details and no one has come back. WiFi connectivity works fine Does Vodafone have a geographical outage? #vodafonedown
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Rich
(@RichMcKone) reported
@VodafoneUK Tell me, Tom, if i posted this to the complaints department at Vodafone or completed the complaint's online form again with this information, what security checks would be done to get this to the right department?
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Jasper Llama
(@JasperLlama) reported
@VodafoneUK If the new service won’t turn on, leave the old one running!! Disconnected now for 11 hours. Unacceptable
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Tade Thompson
(@TadeThompson) reported
@VodafoneUK Dude, for weeks now I've been waiting for a callback after spending three days phoning up each day and explaining my problem to a new set of ears each time. Each person said they would *definitely* fix the problem and did not. And still have not. So...no. Nothing you can do.
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Lola 🐝
(@ThatLolaBee) reported
@VodafoneUK How do I cancel a mobile contract? It's been paid, but I can't see any options to cancel it now
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Monty Gibbon
(@monty_gibbon) reported
@VodafoneUK If Vodafone has provided a PAC code in respect of a pay monthly SIM, does Vodafone subsequently have the ability to check whether a transfer to a new provider has been attempted? 'Three' are contending the PAC doesn't work.
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Karen H
(@unhappy1987) reported
@VodafoneUK ongoing issues still regarding login to my account. Account has been cleansed but still I can not log in. I've spend endless hours on the phone trying to access my account and bills!
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Kel and Phoenix
(@monkeyinawig) reported
@VodafoneUK I want to know why I suddenly get a message saying my bill is over 416 pounds this month like wtf !!!!!!!!
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Rich
(@RichMcKone) reported
@cityfibre, maybe rather than saying you cannot help me because of contractual agreements with @VodafoneUK , you actually get this sorted.
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Jon Mansfield
(@jon_mansfield) reported
@VodafoneUK Wait 3 days,wait another 3 days, it will be working by 15.00 today, lies lies and more lies. Not getting the service I am paying for, more issues in 2 months than with 5 years with @EE. It can’t be that difficult? phone works on any network except the contracted one
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Rich
(@RichMcKone) reported
@VodafoneUK No, that's not acceptable. No security is required to add information to the complaint which the person handling the complaint can verfiy is true by reading notes and listening to calls. Data protection security is only required if providing sensitive information to a person.
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گردآفرید
(@gordafariiiiid) reported
@VodafoneUK Iranian people , Iranian Balochs need help . Please help ... #MahsaAmini #Not_to_kill_the_Balochs #IranRevolution2022
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Rich
(@RichMcKone) reported
@VodafoneUK And just to add - security wasn't required to submit the complaint in the first place; therefore would be odd to have to go through security to add to this complaint despite not been a GDPR requirement in this situation.
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TonyCross
(@Lokster71) reported
Honestly @VodafoneUK have the worst customer service of ANY company I deal with on a regular basis. A whole system designed to avoid contact between staff and customers even though in 95% of cases you could get an issue dealt with quicker with a call. 1/2
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Anish Modgil
(@AnishModgil) reported
@VodafoneUK @twinners58 There is no status update on type app anymore. Seriously Vodafone can you please communicate the issue, we need a resolution
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Jasper Llama
(@JasperLlama) reported
@VodafoneUK Now 24h since engineers arrived. No service. Four green lights on the box, three white lights on the router. Zero data. Someone please explain this before I phone 🚀
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Jasper Llama
(@JasperLlama) reported
@VodafoneUK Not what the engineers said. Dsl comes down one line and fibre down a completely different new one. They told us to leave the old connection running until the new one is live. We’ve had neither.
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i’m megan
(@m_j____p) reported
@VodafoneUK You lot are a joke. since October my mum’s broadband has been down three times for over two weeks. Non-English speaking customer advisors can’t understand her and are useless in support and you’ve still not reimbursed her! Shambles of a service.
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Stephen Smith
(@sps81) reported
@VodafoneUK Currently in Copenhagen. My phone installed an update last night and since then won't connect to the network. Can you help please?
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ed francis
(@pompeyhedge) reported
@VodafoneUK Hi Nisa, thank you, but I'm sick of paying for a service that is not fit for purpose. I still have no mobile Internet from 5pm. Every day this happens, yet I get a text telling me it's boosted. It's truly ridiculous.
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Ola'Juwon
(@Juwon_tope) reported
@VodafoneUK I'll like some help here guys. Is this account monitored or not? I have sent a DM since last Wednesday and no one seem to care to reply or comment.
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JT
(@JordWRLD) reported
@VodafoneUK Ordered broadband and waited two weeks for activation. Upon activation day, I contacted to understand why my service wasn’t active and was told that a “technical glitch” had caused my order to be cancelled. I believe I will now have to wait another 2-3 weeks for activation.