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Vodafone

Vodafone service status: outage reports and connection issues

Why is my Vodafone service not working?

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Full Outage Map

Vodafone offers mobile phone, mobile internet, SMS and voicemail to consumers and businesses.

Problems in the last 24 hours

The graph below depicts the number of Vodafone reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Vodafone. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vodafone users through our website.

  • 53% Internet (53%)
  • 21% Phone (21%)
  • 12% Wi-fi (12%)
  • 11% Total Blackout (11%)
  • 2% E-mail (2%)
  • 1% TV (1%)

Live Outage Map

The most recent Vodafone outage reports came from the following cities: King's Lynn, City of Westminster, London, Basingstoke, Halifax, Southall, Glasgow, Newbury, Wandsworth, Blackwood, Portsmouth, Birmingham, Bristol, Manchester, and Tadley.

CityProblem TypeReport Time
King's Lynn E-mail 3 hours ago
City of Westminster Phone 4 hours ago
London Internet 8 hours ago
London E-mail 9 hours ago
Basingstoke Internet 11 hours ago
Halifax Internet 12 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

  • Jade_Nomura
    Jade Nomura (@Jade_Nomura) reported

    @EE Awful service stay clear at all costs! I donโ€™t think Iโ€™ve ever been so disgusted in a customer service phone team than we were tonight!Your staff were beyond rude, All we wanted to do is renew.. never cancelled something so quick.. easiest decision now going with @VodafoneUK

  • Stphn86McHugh
    Stephen McHugh (@Stphn86McHugh) reported

    @VodafoneUK been messed about by virgin media for last time and officially cancelled due to awful network service, go onto my Vodafone app to sign up with their broadband and system is down ๐Ÿ™ˆ. Off to sky i guess

  • MAGDY_LOAY7
    ู„ุคูŠ (@MAGDY_LOAY7) reported

    @VodafoneUK Security alert: Unusual HTTPS traffic behavior over port 443 observed, which may indicate misconfiguration or potential misuse. Itโ€™s recommended to review and secure network systems to prevent any risks. Please investigate to ensure user safety. Best regards, Magdi

  • ParisahHussain
    Parisah Hussain (@ParisahHussain) reported

    @VodafoneUK Hi I am trying to speak to live agent, but the website is down! When will this be fixed?

  • MukulGoel
    Mukul Goyal (@MukulGoel) reported

    @VodafoneUK My mobile broadband device is not working for about 2 weeks and I complained thrice about it but still no solution has been provided!! Nobody even helped at your store. They say it's not their job! How long before it works again ! #vodafoneuk #poorservice

  • rajeshpandas
    rajeshpanda (@rajeshpandas) reported

    Vodafone broadband not working from past 6 days and they says that itโ€™s the outage from citifibre Coventry. No ETA as well. Please can you help escalating @VodafoneUK

  • newtavan
    Pablo Newtavan (@newtavan) reported

    Still no signal. Do i send a smoke signal as i can't call you @VodafoneUK #echo #echo

  • simonplantphoto
    Simon Plant (@simonplantphoto) reported

    @VodafoneUK 5 months of worsening signal in Somerset. Support say no issues, but field readings show RSRP -123 dBm & SINR -0.3 dB. I have the data. Can someone actually investigate?

  • naibsela
    ๐™‹๐™–๐™ž๐™œ๐™š ๐™†๐™š๐™ฃ๐™ฃ๐™ฎ. (@naibsela) reported

    @VodafoneUK My Xbox Game Pass Ultimate is included with my contract and shows active on the Vodafone webpage but not on the APP, but my Microsoft account says the subscription expired on Feb 3. I need help to sort this as I can't play games on Xbox App due to "no subscription".

  • mikeybhoy01
    DMikeyD (@mikeybhoy01) reported

    Ordered iPhone 17 Pro 6 days ago and order hasn't even been processed yet, is this the service people expect from @Apple? I ordered a Samsung Galaxy S26 Ultra from @VodafoneUK and it arrived 22 hours later.

  • cleopatra2k
    samantha mitchell (@cleopatra2k) reported

    Help! I need away from @VodafoneUK zero customer loyalty rewards - prices go up and up while benefits get removed- I have had mine and both kids phone and broadband with these guys for years- shockingly rubbish service #mobilephone #network

  • wilsonpeter48
    peter wilson (@wilsonpeter48) reported

    @VodafoneUK why do you whack our bills above inflation every year, it's bad enough you don't allow free picture messages unlike sister site voxi who give you free picture messages in October I will have no choice to go down to SIM only or contract free service you prices are

  • michael91510009
    Michael Berry (@michael91510009) reported

    Seems bizarre that despite being on the phone for over an hour @VodafoneUK has told me that Iโ€™m unable to raise a complaint by phone, despite their policy say I can. Hmm a phone company that you canโ€™t complain by phone ? ?

  • CTx03_
    ๐‚ ๐€ ๐Œ (@CTx03_) reported

    @News_FC26 @VodafoneUK Try get @youfibre had them for like 2years now and never experience lag.

  • excitedpixels
    Jeremy Wood (@excitedpixels) reported

    @VodafoneUK another raise of ยฃ1.80 this is over the declared amount year on year. The nations rip off not nations network. Not right

  • VodafoneGroup
    Vodafone Group (@VodafoneGroup) reported

    @DogNDub1 Hi TJ, thanks for reaching out to us. Unfortunately, Vodafone UK is currently unable to respond to queries on X due to technical difficulties. Please get in touch with @VodafoneUK on either Instagram, Facebook, or our Customer Support website, and they will be able to assist.

  • iannewson
    Ian Newson (@iannewson) reported

    @VodafoneUK There seems to be a fault with your FTTP migration system. Tried 2 migrate 2u last week. Happened to log into account next day request to find it had failed( no contact to tell me) spoke 2 support to be told there was a problem try again and try again. Same again.

  • NayaraTallissa
    Nayara Tallissa (@NayaraTallissa) reported

    @VodafoneUK Hello, I am extremely dissatisfied with this service provider. I pay my bill on time, I've been with you for almost a year now, and I really like your internet. However, my cell phone was stolen, I made a purchase that was approved, but after a few days it was canceled

  • eva_offord
    Eva Annamarie Offord (@eva_offord) reported

    @VodafoneUK are there any actual human beings employed at Vodafone? Am getting close to erupting due to not being able to speak to someone. The automated service is useless!

  • selz_j
    Selina JS ๐Ÿด๓ ง๓ ข๓ ฅ๓ ฎ๓ ง๓ ฟ๐Ÿ‡ฉ๐Ÿ‡ช๐Ÿ‡ฌ๐Ÿ‡ฌ๐Ÿด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟโš’๏ธ (@selz_j) reported

    @VodafoneUK is there a problem with the network today? Iโ€™ve got an unlimited data SIM in a dongle and the internet is lagging like crazy, canโ€™t do anything ๐Ÿคจ

  • SolWielkop
    Sol (@SolWielkop) reported

    God awful experience with @VodafoneUK - despite repeated attempts to close an account they cannot take simple instructions.

  • themskedprancer
    TheMskedPrancer #NotMyPrimeMinister (@themskedprancer) reported

    @simonplantphoto @VodafoneUK What app was that obtained through. I am having Vodafone issues and using cellmapper to work out what cell I am connected too and it's strength. Also I think Vodafone ignore x now

  • igivepropofol
    stop the war (@igivepropofol) reported

    @VodafoneUK doesnโ€™t have an official email to file a complaint after exhausting all avenues of customer support.

  • Onefatjatt
    M S Randhawa (@Onefatjatt) reported

    @VodafoneUK completely shocking service. Please @O2 can you help me as Vodafone does not seem to understand

  • chuxjohn
    John Gly (@chuxjohn) reported

    @VodafoneUK , i have been treated unfairly and over billed for the past 2 months. Paying 233 pounds for calls and over 180pounds is simply outrageous. I kept explaining to your customer line but they never got it right. Is this how a loyal customer of 4 years should be treated?

  • gav_hadden
    Gav (@gav_hadden) reported

    Diabolical service from @VodafoneUK . Recently upgraded to a new plan that was then cancelled in error through no fault of my own. Had to set up brand new order at higher price then to be told activation date will not be until 28.04 Currently without any broadband. Leaving now

  • JoelBlaackman
    el mono del mar (@JoelBlaackman) reported

    @VodafoneUK no WiFi all day and no communication on the issue, not ideal.

  • Mike34775
    Michael (@Mike34775) reported

    @KevinRohan3 @Adi_Dandy_1903 @VodafoneUK If you upgrade your service while tied into a contract, you get a new 14 day cooling off period and you can cancel with no termination fees - massive loophole but a good thing to remember

  • AlunRichards11
    Alun Richards (@AlunRichards11) reported

    @VodafoneUK can't make phone calls being told my network is not registered whats going on?

  • PioneerLifter
    Pioneer Lifter (@PioneerLifter) reported

    So unhappy with @VodafoneUK Terrible communication and service. Switched to them and two broken routers. My line switch took an extra two days. And they didn't communicate properly regarding a delivery exchange that had a DPD driver badgering my wife at the door