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Vodafone service status: outage reports and connection issues

Why is my Vodafone service not working?

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Full Outage Map

Vodafone offers mobile phone, mobile internet, SMS and voicemail to consumers and businesses.

Problems in the last 24 hours

The graph below depicts the number of Vodafone reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Vodafone. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vodafone users through our website.

  • 53% Internet (53%)
  • 21% Phone (21%)
  • 12% Wi-fi (12%)
  • 11% Total Blackout (11%)
  • 2% E-mail (2%)
  • 1% TV (1%)

Live Outage Map

The most recent Vodafone outage reports came from the following cities: Sydney, Bournemouth, Chichester, Milton Keynes, Nottingham, Oldbury, London, Newcastle upon Tyne, Sheffield, Barnet, King's Lynn, City of Westminster, Basingstoke, Halifax, and Southall.

CityProblem TypeReport Time
Sydney Phone 7 hours ago
Bournemouth Wi-fi 10 hours ago
Chichester Phone 17 hours ago
Milton Keynes Internet 19 hours ago
Nottingham Phone 2 days ago
Oldbury Internet 2 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

  • davebrady22
    Dave Brady (@davebrady22) reported

    @VodafoneUK I'm a new customer, how do I claim back my previous provider's early termination fee?

  • igivepropofol
    stop the war (@igivepropofol) reported

    @VodafoneUK doesn’t have an official email to file a complaint after exhausting all avenues of customer support.

  • jameshunt312
    James Hunt (@jameshunt312) reported

    @VodafoneUK Having shocking customer service from @VodafoneUK. Son has returned from Australia and PAYG sim doesn't work. Say they can't help unless phone is with me! Ridiculous!🤬

  • TheAlexOToole
    Alexandra O'Toole (@TheAlexOToole) reported

    Hey @VodafoneUK I transferred broadband to you last Weds. It doesn’t work. The booster you made me upgrade to also doesn’t work. I have been on to nearly 10 different chat agents since then + noone can help me. My landlines don’t work with your system. I am stuck in your system

  • bethroberts14x
    Beth (@bethroberts14x) reported

    @tiktok_uk @VodafoneUK I have charges being made to my Vodafone account that are coming from TikTok and aren’t me. Vodafone are telling me to discuss with TikTok as it’s not their problem. Vodafone should have placed a block on third party spending last…

  • phwoarband
    PHWOAR (@phwoarband) reported

    @VodafoneUK broadband might just have the most incompetent customer service in Britain!

  • DazzleB007
    Darryl (Dazzle) Brace (@DazzleB007) reported

    Is it just me or has @VodafoneUK network got worst since they merge with @ThreeUK still no support for RCS on iPhones but most upcoming 3rd party networks have support???

  • rajeshpandas
    rajeshpanda (@rajeshpandas) reported

    Vodafone broadband not working from past 6 days and they says that it’s the outage from citifibre Coventry. No ETA as well. Please can you help escalating @VodafoneUK

  • AFC_Gooner10
    Arsenal_No.10 (@AFC_Gooner10) reported

    My father passes away on 7th Jan. We inform @VodafoneUK on 14th Jan. It’s now 2 months on. His number still hasn’t been transferred over to my mother. Stupidly we decided to take out broadband with Vodafone too. Installed on 6th March. Still not connected. Shocking service.

  • Onefatjatt
    M S Randhawa (@Onefatjatt) reported

    @VodafoneUK completely shocking service. Please @O2 can you help me as Vodafone does not seem to understand

  • mistermac97
    Michael MacAulay (@mistermac97) reported

    @CityFibre @Ofcom @VodafoneUK I have and they are working with you. Hopefully we get a resolution in less than 2 weeks this time! As you will see from my complaint my experience is not an isolated one. Please take some ownership

  • MSG_112
    Manni (@MSG_112) reported

    @VodafoneUK broadband is down in Wv14 8nh. Is this an outage?

  • Rachel___001
    Rachel (@Rachel___001) reported

    @VodafoneUK how on earth do you get to speak to a human? “TOBI” is crap, your call system after pressing 1, 2, etc etc cuts you off. Absolutely **** frustrating customer service.

  • vinette_b
    MissBlack नटली काली 🇯🇲 by blood not relation 😜 (@vinette_b) reported

    @VodafoneUK is there a problem with your website?

  • Pontemiller
    Nick Lawton (@Pontemiller) reported

    @VodafoneUK can I have some help please, that ask TOBi is awful. I need to know if I have to purchase a better router because the Ultra Hub is very poor!!!

  • wailam_violet
    余蔚琳 (@wailam_violet) reported

    @VodafoneUK I submitted NUC request on 1st Mar & again 2 weeks ago, no code received. Please help! Number: 07435867021, IMEI: 358325959629782 Please send me the unlock code

  • foxtechnical
    Dave Fox (@foxtechnical) reported

    Lovely technical advice from @VodafoneUK with a local mast ‘under maintenance’ a whole village suffering. And they want me to reset all network connections losing all Bluetooth/wifi passwords. And it’s will only take 3-5mins of my time. It’s a mast issue not device issue.

  • _bxston
    Demi :) (@_bxston) reported

    @VodafoneUK hi can you help me check if there’s a problem with my internet in my area please? My broadband is not working

  • Joses_World
    Basic with Life (@Joses_World) reported

    I’ve been with @EE for over 20 years, I have 4 lines and I’ve never been late with my bill. So why is it that @O2 and @VodafoneUK have better deals for me then #ee #eeupgrade? Where’s the loyalty?

  • mikeybhoy01
    DMikeyD (@mikeybhoy01) reported

    @Apple @VodafoneUK 8 days have passed. Phone cases and screen protectors have all arrived from China. Phone still not shipped. This is shite service @Apple.

  • Cole9189
    Cole80 (@Cole9189) reported

    @VodafoneUK oh dear.. not only do your chat team lie, you then offer compensation but never apply it to my bill & to top it off want to put me in a new 24 month contract because I’m moving house or charge me £60 cancellation fee, even though you owe me money. #Shenanigans #scam

  • chuxjohn
    John Gly (@chuxjohn) reported

    @VodafoneUK , i have been treated unfairly and over billed for the past 2 months. Paying 233 pounds for calls and over 180pounds is simply outrageous. I kept explaining to your customer line but they never got it right. Is this how a loyal customer of 4 years should be treated?

  • screechy451738
    @screechy (@screechy451738) reported

    @VodafoneUK I have an open complaint (167430127). I'm moving house locally and you can only provide 60 Mbps instead of my contracted 900 Mbps. Your agent is demanding a £555 exit fee for a service you can no longer provide. This is a material detriment.

  • StylishShutters
    Stylish Shutters (@StylishShutters) reported

    @VodafoneUK please help urgently. I’m away and 1. Cannot access my voicemail and 2. When someone tries to phone my mobile some random person answers. This is my business mobile.

  • newtavan
    Pablo Newtavan (@newtavan) reported

    Still no signal. Do i send a smoke signal as i can't call you @VodafoneUK #echo #echo

  • _Fhunner
    Fhunner (@_Fhunner) reported

    Are there connectivity problems in the Cardiff Bay area for 5g networks? Been having problems since the weekend. @VodafoneUK

  • DazzleB007
    Darryl (Dazzle) Brace (@DazzleB007) reported

    Is it just me or has @VodafoneUK network got worst since they merge with @ThreeUK still no support for RCS on iPhones but most upcoming 3rd party networks have support???

  • KarlAustin
    Karl Austin (@KarlAustin) reported

    What is going on @VodafoneUK ? Ever since you bought @ThreeUK your network has been awful. An Edge signal in the middle of @LoveMeadowhall ?!! Frequent zero throughput, degraded signal strength *everywhere*. It's like going back in time 20 years!

  • Mike34775
    Michael (@Mike34775) reported

    @KevinRohan3 @Adi_Dandy_1903 @VodafoneUK If you upgrade your service while tied into a contract, you get a new 14 day cooling off period and you can cancel with no termination fees - massive loophole but a good thing to remember

  • SolWielkop
    Sol (@SolWielkop) reported

    God awful experience with @VodafoneUK - despite repeated attempts to close an account they cannot take simple instructions.