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Vodafone service status: outage reports and connection issues

Why is my Vodafone service not working?

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Full Outage Map

Vodafone offers mobile phone, mobile internet, SMS and voicemail to consumers and businesses.

Problems in the last 24 hours

The graph below depicts the number of Vodafone reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Vodafone. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vodafone users through our website.

  • 64% Internet (64%)
  • 18% Phone (18%)
  • 11% Wi-fi (11%)
  • 5% Total Blackout (5%)
  • 2% E-mail (2%)
  • 1% TV (1%)

Live Outage Map

The most recent Vodafone outage reports came from the following cities: Heanor, Epping Forest District, London, Birmingham, Poulton-le-Fylde, Stockton-on-Tees, Hammersmith, Hackney, Stoke-on-Trent, Walthamstow, Widnes, Blackburn, Exeter, Hawick, and Workington.

CityProblem TypeReport Time
Heanor Internet 12 hours ago
Epping Forest District Phone 16 hours ago
London Internet 1 day ago
Birmingham Internet 1 day ago
Poulton-le-Fylde Phone 2 days ago
Stockton-on-Tees Phone 2 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

  • CllrPOsborne
    Cllr Peter Osborne (Pot Hole Pete) (@CllrPOsborne) reported

    @VodafoneUK what a dreadful company, never have I had such poor customer service. Absolutely disgusting! A company of bully’s. @VodafoneUK you should be very very ashamed. See you in court, I will not let this rest

  • bigun1414
    Shesgoter Titzout (@bigun1414) reported

    @Alexarmstrong @VodafoneUK are not answering my request for information, clearly they prefer giving free stuff to illegal immigrants rather than addressing concerns of a paying customer of over 20 years standing. Says it all really…will not be renewing my contract that’s now due.

  • stramashtoo
    ..over and out (@stramashtoo) reported

    @Alexarmstrong @gala_borders I’m due to renew, shall be taking my business elsewhere. Giving SIM cards away to illegal migrants is only part of decision, @VodafoneUK, the connectivity is really poor in my rural area.

  • bigajm
    andy m (@bigajm) reported

    @VodafoneUK Hi - I'm having trouble trying to create an account in which I can report a fault with my fibre broadband. Is it possible to just ring and speak to someone instead?

  • LeCoq_79
    Le Coq (@LeCoq_79) reported

    Since upgrading my internet package with @VodafoneUK, the latest wifi7 booster they sent out was tempermental at best. They sent me a new one out yesterday which failed to even function. I'm now on day 2 of them tryinbg to figure out the problem. Just replace the damn thing!

  • restorersteve2
    Onwards and upwards (@restorersteve2) reported

    @AJRAllModCons @VodafoneUK After 3 months of wrangling and making it virtually impossible to leave them some years ago I vowed never to use their services again. They are a dreadful company.

  • MattHuddyHudson
    Matt Hudson (@MattHuddyHudson) reported

    @pmiddy78 @VodafoneUK @O2 Don't do it you'll regret it , been trying to upgrade for weeks and can't . Signal is awful .

  • Plaistovian
    Cllr John Morris (@Plaistovian) reported

    Hi @VodafoneUK, I just spoke to Paul at Vodafone, who went above and beyond to try and help, and I'm very thankful. I just wish there was an easier way to contact you directly to provide feedback.

  • Maria_Alfie39
    Prudence (@Maria_Alfie39) reported

    @VodafoneUK Can ANYONE in Vodafone that can assist without me having to explain my issues 100 times to people that just don’t understand?

  • Stephen40141780
    Stephen B (@Stephen40141780) reported

    @VodafoneUK I’m a Vodafone customer with multiple contracts. Reports say Vodafone provided 2,500 SIMs with 6 months’ free data to Care4Calais, supporting migrants/asylum seekers. Is this true? If so, I’ll move my business and all my family’s Vodafone contracts. Please answer.

  • MarkMurphymmm
    Mark Murphy (@MarkMurphymmm) reported

    @Srooney67 @AJRAllModCons @VodafoneUK Only check your credit rating or black list if you find a problem

  • markswife
    Fredi Threlfall (@markswife) reported

    @BenGrahamUK @errjustsaying Never @VodafoneUK or anywhere else.

  • callandobocas83
    Jaime Lannister (@callandobocas83) reported

    @mrav06041342 @VodafoneUK Terrible experience with @vodafone_es. After my father passed away,I called to cancel his line.They promised our bill would stay at €25month.Instead,they spiked it to €49 and told me to wait until Aug 13th for a solution.Misleading customers during a bereavement is unacceptable

  • rsmck
    Ross Henderson  (@rsmck) reported

    @AJRAllModCons @VodafoneUK I had a very similar problem. It took threats of legal action to get Vodafone to fix it. Which they eventually did. But almost the same situation too. I had a service that never worked cancelled and returned the router and then they claimed it was never cancelled.

  • lynneisreading
    Lynne Is Reading (@lynneisreading) reported

    @AJRAllModCons @VodafoneUK Worst company ever. I'm still getting debt collectors from a bill that was supposed to have been written off 30 years ago when £400 of overseas calls in 2 days on an account only used for inward calls for 3 years didn't raise red flags.

  • B3lladawg
    Kev B (@B3lladawg) reported

    @djp4cm4n @VodafoneUK Honestly the vodafone service is so poor I actually feel sorry for the migrants recieving these.

  • arpitarath
    arpitarath (@arpitarath) reported

    Can @VodafoneUK have better customer service- it takes ages to speak to a human. Tobi is good for simple tasks but doesn’t redirect to a live agent easily.

  • Reeev0
    Reevo (@Reeev0) reported

    @VodafoneUK making money out of misery is a terrible look.

  • Bennersthedoggo
    Bennersdoodledo (@Bennersthedoggo) reported

    @Landofnod1969 @VodafoneUK Where do people who work for a living sign up for a free phone/service @VodafoneUK ?

  • renewables_guy
    Energy Guy (@renewables_guy) reported

    Trying to switch to Vodafone. Talking to an agent on their site. Their advice is "you should try the official site to switch". Thanks @VodafoneUK saved me from ongoing terrible support!

  • SheLovesTweets
    Sarah Bond 💙 🌻🧡 (@SheLovesTweets) reported

    @VodafoneUK HELP! I am trying to complete an online order for broadband but it won't go through after submit. I can't get through on the phone or via your online chat, apparently because of technical problems. But the deal I want expires at 8.59am tomorrow.

  • mmamaniacz
    MMAManiacz (@mmamaniacz) reported

    @AJRAllModCons @VodafoneUK For example. Egypt: i have cx wants upgrade and new phone. Me: ok pass through. Hi how can i help… Cx: Rarrrrw rarrrrw rarrrrw ******* fuming complaint( not my department, usually the department needed where came from)have to pass back to egypt AND there arsey try not to take it

  • sophqc
    Sophie QuintonCarter (@sophqc) reported

    @AJRAllModCons @VodafoneUK Same thing happened to me. Twice. Using their online complaint form triggered a very fast response after multiple phone calls achieved nothing.

  • pokedstudiouk
    pokedstudio ∞ (@pokedstudiouk) reported

    @Srooney67 @AJRAllModCons @VodafoneUK i’ve never checked mine

  • 8Mukiwa
    Mukiwa (@8Mukiwa) reported

    @VodafoneUK I do hope you lose every current customer you have you despicable bastards!

  • Jeffyjeff385245
    Jeffyjeff (@Jeffyjeff385245) reported

    I had better service in the middle of nowhere in Scotland, than I do now in a large town in the north of England. Why? WHY? GET YOUR OUTFIT SORTED @VodafoneUK

  • meltingpointgb
    Mr Jason (@meltingpointgb) reported

    @Alexarmstrong @VodafoneUK are about to lose an awful lot of customers. If you are a patriot do not have a contract or any service with Vodafone…

  • Londonsnow251
    Londonsnow (@Londonsnow251) reported

    So now know NEVER to use @VodafoneUK NEVER

  • GrayJon44548451
    Gray Jones (@GrayJon44548451) reported

    @AJRAllModCons @VodafoneUK After my contract ended with Vodafone, they continued to take money out of my account for 8 months. I visited the shop, phoned and emailed them but they refused to acknowledge me in any way. I didn’t get a penny back, will never use them again. Low life thieves, please sue them.

  • PhilipsTruthTM
    Philip’s Truth™ (@PhilipsTruthTM) reported

    @Ronald_McBurger @AJRAllModCons @VodafoneUK In comparison, EE customer service is genuinely world class