Vodafone Outage Report
Why is my Vodafone service not working?
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Vodafone offers mobile phone, mobile internet, SMS and voicemail to consumers and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Vodafone reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Vodafone. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Vodafone compensate me for the outage?
The recent Vodafone outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Vodafone if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Vodafone has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Vodafone users through our website.
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Internet (63%)
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Phone (16%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (2%)
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TV (1%)
Live Outage Map
The most recent Vodafone outage reports came from the following cities: Hackney, Canterbury, Macclesfield, Ealing, Basingstoke, Manchester, Bristol, London, Edinburgh, Halifax, Glasgow, Newham, Blackburn, Dublin and Alcester.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Wi-fi | |
| Canterbury |
Internet | |
| Macclesfield |
Internet | |
| Ealing |
Internet | |
| Basingstoke |
Internet | |
| Manchester |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vodafone Issues Reports
Latest outage, problems and issue reports in social media:
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Ben Boothman
(@ben_breadloaf) reported
@VodafoneUK you've "temporarily suspended" my mobile service while I'm abroad - can you help me to unsuspend it? I need to use my phone
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Tim Stone #iot
(@timjstone101) reported
@VodafoneUK Hi Millie, after two hours sitting in your store this morning and various calls over the last six months, I have finally managed to cancel. All down to Fernando the store manager otherwise I would have failed. Poor training of your staff is the key reason.
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David drury
(@davidvikingflag) reported
@VodafoneUK And is there a problem with vodafone account just keeps saying problem with page when trying to login , and app just keeps crashing
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Tim Stone #iot
(@timjstone101) reported
@AhmedShelbaya @VodafoneUK still failing to cancel sim, despite been in store for nearly two hours with photo ID Surely this can not be right. Sitting here on hold to customer service, five different people later. This despite great support from Fernando the store manager
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T
(@thishanuk) reported
@VodafoneUK the signal within the areas the @GNRailUK line is shockingly bad! Terrible service #vadafone both line signal and internet within London. #signal
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Richard Gascoigne
(@richgascoigne) reported
@VodafoneUK Can I get some help on re-adding my one plan to my cellular Apple Watch ultra?
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BeccaSE1
(@becca_se1) reported
@VodafoneUK Try live chat …! Seriously. Have you ever tried using that service? It is atrocious. I was on your live chat for 4 hours last Wednesday trying to get this solved and kept being passed around multiple people and told conflicting and misleading info
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Tim Stone #iot
(@timjstone101) reported
@VodafoneUK I can’t cancel my account @AhmedShelbaya I’ve been in store with Fernando, wonderful store manager and even he can’t cancel it. I have been paying for months and not used! How can this be possible. Fernando has been transferred five times by customer service.
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Katie Sparkles
(@katiexoxo92) reported
@VodafoneUK vodafone please can you organise someone to just send me an email confirming I have paid my latest bill? My broadband was cancelled and I just need this for my mortgage advisor but customer support said they can’t do this because I don’t have a mobile with you!!! Help
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Grody🔞
(@pickled_tinker) reported
@NathanBSuk @VodafoneUK @CityFibre Hah. They can't even get their core network (radios and backhaul) right. ThreeUK are close. Use 3internet APN and you'll get a routable IPv4 and an IPv6 (used for VoLTE).
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Will Satchwell
(@WillSatchwell) reported
@VodafoneUK Jason this did not sort a thing, automated service and no ability to speak to a human! Extremely frustrated and will be taking this further.
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Hannah
(@han_alexan) reported
@VodafoneUK please help I need to rearrange my broadband engineer but I can’t create an account as I don’t have any emails with an order number on
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Russ Malin
(@russmalin) reported
Best part an hour on a chat window with @VodafoneUK and problem not even close to being resolved. The chat transcript is one of the worst examples of customer service I have ever seen. Truly awful….
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BeccaSE1
(@becca_se1) reported
@VodafoneUK - extraordinarily bad service, truly unbelievable #vodafone #broadband I signed up to “guaranteed” “pro” broadband. Service has been consistently terrible. I am not allowed to cancel (without being charged in full) because I am signed up until 2024…awful
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Nathan Peake
(@NathanBSuk) reported
you know what **** @VodafoneUK They have had enough chances to get ipv6 to work. Im going to launch a direct competitor to them on the @CityFibre network, the same network they use. enough is enough.
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BeccaSE1
(@becca_se1) reported
@VodafoneUK your #vodafone #livechat service is extremely poor. It has taken me 5 hours and counting to get an upgrade resolved (required as your “guaranteed” “pro” broadband doesn’t work, so we are having to pay even more just to get a service that works
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Scott Boohai 🌏
(@realbronyraur) reported
@VodafoneUK Hi Charlotte, yes we have been checking this whenever we are away from home(Vodaphone is our only connection, no landline or broadband here!). There is a known big issue and Vodaphone will not refund even when it hasn't provided.
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Chris
(@HawkPigXII) reported
Yet more issues with @VodafoneUK I shouldn't even be surprised anymore. What ******** is going on with these idiots?
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Fig Roll Enthusiast
(@nutteretc) reported
@O2 my 4g has got steadily worse for the last 3 years. My call signal is non-existent. I don't have the 4g capability to connect a video doorbell. Having to use a PAYG @VodafoneUK similar card to install it. It's pathetic
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Hannah 🦦
(@Hannahh182) reported
Hi @VodafoneUK why is your signal suddenly rubbish? only got 1 bar at home and 3 bars in inner city sheffield
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Onur Özgan
(@OnurOzgan) reported
@VodafoneUK explain to me why the broadband service is down for 19 days and is still not fixed????
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William Tingey
(@WilliamTingey4) reported
@VodafoneUK you are providing such poor service, new customer as of the 16th of January with broadband, You advised i wouldn’t be connected until 31st of January!! Been on the phone to your engineers today they still cannot connect to me I’ve had no service whatsoever. 16 days!!
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Negoti8
(@Negoti8ZA) reported
@VodafoneUK would I ever be able to use my data without buffering and lost connections..should never have upgraded to vodaphone
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Chelsea
(@Mellocraze) reported
@annamazz @VodafoneUK Sounds awful! Don't go to crazy on them! 😬
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John Parsons
(@OldPeacock1972) reported
@adamcauldwell @VodafoneUK I'm afraid for 4G/5G Vodafone are terrible, bottom of the pile. What makes it worse though is they actually don't care and they are making no effort to rectify the situation. They just take the customer's hard earned money and then laugh in their faces. They are scum.
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Will Satchwell
(@WillSatchwell) reported
@VodafoneUK your customer service is so bad its bordeline laughable. My wife is trying to report fraud and speak to a customer service rep only to be told by an automated voice to fill in the form and somebody will get back to her in 7 days... NOT ACCEPTABLE! #BadCustomerService
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Kev Dorward
(@_unknownend) reported
~16 years as a @VodafoneUK customer, and I just called to cancel. Not even an eyelid batted...they just waved me off HA! Great customer retention.
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Karl Duvall
(@KarlDuvall) reported
@vmbusiness has to be up there with @VodafoneUK for the worst customer experience I have ever had.. Utterly shocking how either are allowed to sell services with false promises they cannot deliver, with zero comeback
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Catherine
(@NTMF4G_85) reported
@VodafoneUK hi, since yesterday my messages are only sending and receiving via SMS where as before it was MMS is there an issue with it? I've tried restarting and removed and replaced SIM nothing is working.
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BeccaSE1
(@becca_se1) reported
@VodafoneUK why so many #brokenpromises? You’ve delivered consistently atrocious service. You then say that you will include landline calls for free by way of an apology and then surprise surprise there is mysteriously no record of this on my account and you deny all knowledge