Vodafone Outage Report

Problems in the last 24 hours

The graph below depicts the number of Vodafone reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Vodafone users through our website.

• Internet (54%)
• Phone (20%)
• Wi-fi (12%)
• Total Blackout (11%)
• E-mail (2%)
• TV (1%)

Live Outage Map

The most recent Vodafone outage reports came from the following cities: Hemel Hempstead, Portsmouth, Cardiff, Glasgow, Didcot, Edinburgh, London, Witham, Hackney, Halifax, Stalybridge, Wokingham, Exeter, Sheffield, and Liverpool.

City	Problem Type	Report Time
Hemel Hempstead	Internet	2 hours ago
Portsmouth	Internet	18 hours ago
Cardiff	Wi-fi	20 hours ago
Glasgow	Internet	20 hours ago
Didcot	Internet	24 hours ago
Glasgow	Phone	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

• 
  My Big Mouth (@MeBigMouth) reported 11 minutes ago

  @HexyBastard @VodafoneUK The 8 followers faceless account pointed out some facts and that makes me look stupid. Meeeeeh. So let's rag on him for his 8 followers because I can't counterpoint because I get charged what I agreed. Get an interest free credit card. Buy a phone sim free and get a good SIM deal

• 
  Sam Scarr (@sam_scarr_) reported 12 minutes ago

  @VodafoneUK been messaging me every ******* day about my bill. Now ready to pay it. but your website is down. Absolutely shocking network. No wonder you’re on your arse. Didn’t have this with EE. Thank god i got a sim only. Your network is so so shite.

• 
  Anna Maciukiewicz (@rudazkrakowa) reported 15 minutes ago

  @VodafoneUK getting broadband with you is a JOKE. Engineer was supposed to be out here on the 7th (!!!!!!) of March to activate the service. JUST DIDN’T BOTHER TO SHOW UP - no call, nothing. Re-arranged for today - NO ONE SHOWED UP AGAIN. This is GARBAGE customer service!!!!

• 
  nik (@gadget112) reported 15 minutes ago

  @VodafoneUK reliable and poor customer service

• 
  Dave Richardson (@daveri71) reported 16 minutes ago

  @VodafoneUK I’ve been waiting for a response from one of your social media staff via DM for 24 minutes now. I had a ‘hello how can I help’ but I’ve now been ignored … what on earth is going on?

• 
  Sam Scarr (@sam_scarr_) reported 17 minutes ago

  @VodafoneUK Your company is an absolute **** show. I left EE for a better service but my god you’re absolutely shite.

• 
  paul mcnamara (@john7stimley) reported 18 minutes ago

  @VodafoneUK plans increasing by 9.3% disguised as two small increases in their customer emails...... thanks Vodafone!

• 
  Dave Richardson (@daveri71) reported 18 minutes ago

  @VodafoneUK will you PLEASE answer your support phones, I can’t make or receive calls or texts and I urgently need this resolved!

• 
  Vince Johnson (@vincenjohnson) reported 19 minutes ago

  @VodafoneUK I’ve been sim swapped can you help

• 
  Steve (@Steve33771935) reported 21 minutes ago

  @VodafoneUK no internet for 11weeks over 20 hour on the phone to advisers and 3 openreach engineers still not sorted really bad service

• 
  Stuart East (@StuartEast7) reported 21 minutes ago

  @DaveOufc @VodafoneUK Worst provider I’ve ever seen tbh. Awful.

• 
  Paul Fisher (@paulf007) reported 23 minutes ago

  @VodafoneUK my Vodafone app not working properly. Can’t see bills. When will it be fixed please ??

• 
  Catfacewineface (@catfacewineface) reported 24 minutes ago

  Update: @VodafoneUK still don’t know where my number is. ‘We’ll give you a free sim with unlimited data’ - except they haven’t activated the plan for me. And now the shoddy customer services are not even replying to me. I am shocked at the terrible systems you have in place.

• 
  Christopher Head (@chris__head) reported 33 minutes ago

  Back with @VodafoneEgypt for a data sim whilst on holiday. Still got signal in the middle of the desert and yet I left @VodafoneUK because I could never get signal just a few miles from their Newbury HQ #crazy

• 
  Johan den Besten (@johandenbesten) reported 35 minutes ago

  @lordoforange @VodafoneUK @vodafoneNL Funny, got the same issue... I am in France with Dutch Vodafone....

• 
  606AlfieConn (@606AlfieConn) reported 35 minutes ago

  @VodafoneUK must have the worst customer service in the country, anyone disagree?

• 
  Karl Prime (@karlofandango) reported 38 minutes ago

  @VOXI_UK @VodafoneUK Voxi customer service...getting nowhere...where do I escalate a complaint to? I'm being told to goto a Vodafone store miles away with a bank statement to prove you owe me a refund for a service I cancelled but you failed to cancel! What a lousy company

• 
  Christopher Devlin (@cddevlin) reported 39 minutes ago

  @OpenreachHelp Our FTTP will be down 4 weeks this Saturday and @VodafoneUK cannot offer any update on the issue (not really aware there is one!). When will our street in Crieff be repaired??

• 
  ed francis (@pompeyhedge) reported 41 minutes ago

  @VodafoneUK putting prices up again. It's a shame their service is going in the opposite direction!

• 
  Rick Turnt (@RicksTurnt) reported 42 minutes ago

  @VodafoneUK Hi you’ve told me to call a number but I’ve said in my original post your lines are down?

• 
  Dave Richardson (@daveri71) reported 46 minutes ago

  @VodafoneUK the way your treat your customers is utterly shameful. I’m now stuck with you for 2 years and all I want to do is leave.

• 
  James (@iamj7e) reported 48 minutes ago

  @VodafoneUK "The team isn't available right now" is what I get when I call to query my new plan. Is that consistent with the 24/7 customer support you're advertising? (No, I won't use your online chat service as an alternative)

• 
  DBLynch (@DBLynch4) reported 50 minutes ago

  @VodafoneUK broadband connection was down for 4 days last month and since last night its down again. What a joke.

• 
  Sam Scarr (@sam_scarr_) reported 50 minutes ago

  @VodafoneUK you need to work on everything from top to bottom. My god your network is completely on it’s back end.

• 
  R (@TheyCallHimR) reported 52 minutes ago

  Trying to justify your BS reasons for a 5.4% price increase for broadband or trying to move us onto a ‘new’ 24 month tariff. Disgraceful @VodafoneUK You dont even offer full fibre optic so why would i pay more either way? “support the rise in our running costs” - BS!!!!

• 
  JB (@JustinBeale70) reported 53 minutes ago

  @VodafoneUK Well obviously in 6 months I'll be looking for a service more competitively priced

• 
  Sam Shurmer (@lordoforange) reported 54 minutes ago

  Hi @VodafoneUK or @vodafoneNL any reason that you've just kicked me off your network for no reason, minding my own business browsing, suddenly disconnected from network, now can't reconnect. Tried resetting multiple times, hasn't worked, need Internet to navigate Netherlands

• 
  Catfacewineface (@catfacewineface) reported 56 minutes ago

  @VodafoneUK DM’d you. It’s gone suspiciously quiet. So - you’ve lost my phone number and don’t seem to be able to fix it. Don’t seem to be keen on communicating with me either. Awful.

• 
  Audre Ubertt (@JosephMedellin6) reported 57 minutes ago

  @JochanWood @VodafoneUK I’m sorry about that perhaps you should contact your network provider

• 
  Ben Brandwood (@ben_brandwood) reported 1 hour ago

  @catfacewineface @VodafoneUK I second this, doing the exact same thing and it’s bad. The New User onboarding journey (with number port and eSIM provision) is fundamentally broken. As well as emailing online account details which can’t be used for days until service provisioned. Bad.