Vodafone Outage Report
Why is my Vodafone service not working?
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Vodafone offers mobile phone, mobile internet, SMS and voicemail to consumers and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Vodafone reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Vodafone. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Vodafone compensate me for the outage?
The recent Vodafone outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Vodafone if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Vodafone has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Vodafone users through our website.
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Internet (55%)
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Phone (20%)
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Wi-fi (11%)
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Total Blackout (11%)
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E-mail (2%)
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TV (1%)
Live Outage Map
The most recent Vodafone outage reports came from the following cities: Exeter, Glasgow, Sheffield, Liverpool, Cardiff, Hamilton, Wandsworth, Midhurst, Tullamore, Bedford, Chelmsford, Bromley, Basingstoke, Ilkeston and London.
| City | Problem Type | Report Time |
|---|---|---|
 Exeter |
Phone | |
| Glasgow |
Wi-fi | |
| Sheffield |
Internet | |
| Liverpool |
Phone | |
| Cardiff |
TV | |
| Hamilton |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vodafone Issues Reports
Latest outage, problems and issue reports in social media:
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Vodafone UK News Centre
(@vodafoneuknews) reported
@tinydancer_86 Hi Jen, we're sorry to hear that, our team mates in @VodafoneUK might be able to help.
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Marc.Ball
(@marcball90) reported
Hi @VodafoneUK I’m looking at joining your network I just wanted to check is the annual upgrade available on all iPhone 12 pro max plans or is it just certain ones?
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GArt Photography 📷
(@GaryWaites) reported
@VodafoneUK really need to make sure you have advisers available to take calls, and as for your chat function to call it woeful is an overstatement - spent 20 minutes on chat only to be kicked out without resolution, time to move to another provider?
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Siddharth Vajpayee
(@svajpayee) reported
@VodafoneUK Please can you acknowledge this message and help?
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Sarah Gaskell
(@Sarah1611) reported
@VodafoneUK and still, your incompetence never fails to surprise me! Having spent months texting my parents landline instead of my actual mobile number, you have now phoned them to tell them that an engineer will be at my old address(not even theirs) on Monday as requested- wtf?!
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KawaiiFoxita 🍁🍂
(@KawaiiFoxita) reported
Hey @VodafoneUK I’ve been waiting for 2 hours 35 minutes on the phone just to cancel a monthly wifi contract. I’ve also been waiting 30 minutes on your internet chat. This is actually disgusting.
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WHLParkLane
(@Craig_Spur) reported
@lukeherbert @craig_dw @VodafoneUK But appreciate that’s a service that works for them and making money too, but
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libbie skittrall
(@LibbieSkittrall) reported
@VodafoneUK still no reply from you! as a new customer i’m really not impressed with your service.
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Rebecca Jennings
(@lilbex1) reported
Can someone please help me, I need a phone number for @VodafoneUK that will get me through to someone who has the authority to cancel my contract? I’ve had technical problems from day one & been lied to by 5 different Vodafone employees who said they’d help up to now. ENOUGH!🥺🥺
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Steve White
(@stevewhite61) reported
@VodafoneUK I’ve just spent over 30 minutes being bounced back and forth between phone and web chat. Every time I’m being told I’m being connected to someone who can help I’ve been cut off!
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Claire, BSc(Hons), MSc, ADHD, ASD (PhD tbc 2021)
(@missclairabella) reported
@VodafoneUK do you sell phones sim free? Currently in sim-only contract with you (having paid off my phone) but the phone screen is broken so would like to replace it and feel it’s cheaper to buy a phone than to have it repaired.
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Phil Penhaligan
(@penhaphi) reported
@DavidDavisMP @VodafoneUK I had similar with BT over broadband but after a simple tweet like your one they bent over backwards to help me!
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BIG_J_
(@SrtsBig) reported
@craig_dw @VodafoneUK Get rid of them lot ASAP. I took them to the ombudsman in August and got a pay out for them. Disgusting customer service and I would genuinely never get a phone contract ever again as a result.
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Rachel Gallagher
(@rachel_2989) reported
@VodafoneUK absolutely ridiculous service still due a refund from 2 months ago and have now been lied to three times and told my refund will be in with 24 hours still nothing! I am now being ignored via your Facebook messenger after being sent a message offering an update!
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Bill McIntyre
(@billmcintyre) reported
@VodafoneUK @joeandseph Hey - is there a problem with your customer service line? I've been on hold for more than an hour, ironically trying to get through to your cancellations team...
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Jack Buckee
(@jackbuckee) reported
@VodafoneUK I spoke to your sales team this morning - they told me I needed customer service and to use the app. I used to app and it said no one is available and to call. I call and it says everyone is busy and hangs up. I am unable to use my phone - please help.
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Jon
(@19afc03) reported
@VodafoneUK Gigafast installed internally on 25/11 AM but issues with fibre to cabinet. @CityFibre confirmed there is no blockage same day PM, but still no communication re completion of install despite numerous lengthy calls and online chats. #poorservice
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Lulu M
(@MuMusLulu) reported
@VodafoneUK if you’re cutting my data then cut my line rental! If not then cool, I’ll just move to another network :)
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Chintan Amlani
(@chin1992) reported
@VodafoneUK How long is the wait for customer service? Been waiting on hold for about 25 mins already!
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Craig
(@craig_dw) reported
@SrtsBig @VodafoneUK I wish you'd told me that a week ago. I only just signed up with them. But within 14 day cool off period so they may very well be getting binned off purely because of how bad it is trying to contact them
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russel inleeves
(@chokingcat) reported
@VodafoneUK do you have a customer service team?
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Jason Matthews
(@Jasonis86) reported
@VodafoneUK Is anyone available to collect the award you have just won? The Award: The Worst Customer Service Provider of the last Decade 2020.
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Jon
(@19afc03) reported
@VodafoneUK … NO i am not going to cancel the order, since everything internally is installed. Cancelling would put me back to square one. Please talk to @cityfibre and get someone to connect the fibre to the cabinet!
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Tom
(@tomalsu) reported
@VodafoneUK Please please please help! I've been on online chats and phone calls for nearly 3 hours now
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Craig
(@craig_dw) reported
How terrible are @VodafoneUK Been trying to get through to them for 2 days and sat on hold listening to the same 2 **** tunes.
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Robert Rowland
(@RowlandBrexitSE) reported
@DavidDavisMP @VodafoneUK Join the club. The worst company I’ve encountered. I spend 2 hours every three months arguing with these incompetent “workers” who now direct all calls to a centre in that great Northern U.K. city called.... Cairo. It’s part of the multinational corporations that leave the U.K.
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Buttholius
(@Buttholius) reported
@VodafoneUK having some trouble upgrading
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Abby Ajayi
(@abbyajayi) reported
@VodafoneUK Almost 5 weeks trying to get your team to rectify a mistake they made with my email address. STILL locked out of online account. Round and round in circles. No one calls back. DMs ignored. No one seems able to fix their mistake. This is a shambles.
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Steve White
(@stevewhite61) reported
And now I’ve given up completely. @VodafoneUK your customer service sucks!
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Jonny Mann
(@lankeymarlon) reported
@VodafoneUK My broadband is due to go live next week but I've not had confirmation that a router has been sent out and my current provider hasn't confirmed that my service will be ending. Is there someone that can check this for me?