Vodafone Outage Report
Why is my Vodafone service not working?
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If you are having issues, please submit a report below.
Vodafone offers mobile phone, mobile internet, SMS and voicemail to consumers and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Vodafone reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Vodafone. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Vodafone compensate me for the outage?
The recent Vodafone outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Vodafone if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Vodafone has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Vodafone users through our website.
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Internet (61%)
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Phone (16%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (2%)
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TV (1%)
Live Outage Map
The most recent Vodafone outage reports came from the following cities: Bournemouth, Hammersmith, Islington, London, Wigan, Basingstoke, Halifax, Hayes, Birmingham, Coventry, Newcastle upon Tyne, Motherwell, Derby, Stoke-on-Trent and Ilkeston.
| City | Problem Type | Report Time |
|---|---|---|
 Bournemouth |
Internet | |
| Hammersmith |
Internet | |
| Islington |
Wi-fi | |
| London |
Internet | |
| Wigan |
Wi-fi | |
| Basingstoke |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vodafone Issues Reports
Latest outage, problems and issue reports in social media:
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Aiden
(@Bobafett2k6) reported
@VodafoneUK I've been through all of that nonsense and wasted hours of my life. The chat mysteriously drops out if they can't resolve the query easily and back to square one you go. Honestly I'm regretting my upgrade and would never recommend Vodafone based on this experience.
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Robin CraKeL
(@CCraKeL) reported
@VodafoneUK is the app and website currently down? Can’t view my bills or plan
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Stephen Annand
(@AnnandStephen) reported
@VodafoneUK Hi Ben thanks for the reply but have you tried using your service, I have gone through everything on the app for optimal service, I talk on your app and then they can't be asked and cut you off so you have to start again, I'm talking to others for service, take me to court.
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Cat
(@catthegreaterr) reported
@VodafoneUK I've had weekly talks with Vodafone, many many different agents. It never made a difference, in fact it's just getting worse. At this point I'm just gathering proof that you don't provide the service you are suppose to so I can get out of this contract asap.
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Amanda Rasmussen
(@razda5) reported
Dear @VodafoneUK I'm very unhappy. My broadband is not working and the chat bot is not working. I tried calling but your automated phone service did not give me the option of speaking to a human and hung up on me. Unless you contact me I will contact the ombudsman.
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Kirran | WhiteWolf 🏴
(@KirranLewis) reported
@VodafoneUK Please can you fix this problem. We have been on the phone today for 2-3 hours and just got left on hold. You have emailed me today asking me to pay a bill of £57.48. Now I can't pay this bill because you won't let me. (1/4)
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Sally Keates
(@Sallycat471) reported
@VodafoneUK Horrendous service DO NOT USE they marked my credit file in error and now can’t get it off!
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The Bark Side
(@thebarksideshop) reported
@VodafoneUK I upgraded to pro broadband following a recent outage. Outage tonight and the 4G dongle kicks in (result). But it’s SO slow - like dial up. This can’t be right, surely? Barely enough bandwidth to even switch off my Hue lights. Tweeted using 4G on my EE mobile 🙄
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Tony Gilroy
(@Vanilla_Coffee_) reported
@VodafoneUK Do you have to keep sending me promotional sms messages? I’ve had 6 from you in the last 2 days. 1st world problem but a little tedious all the same.
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FLT
(@frankybaby14) reported
@VodafoneUK how do you actually SPEAK to the customer service team. I don’t want live chat I want to speak to someone on the phone. How?
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Rebecca Manley
(@RnManley) reported
@RJBFowler92 @VodafoneUK It's not working for me either
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طارج
(@Tarekah36113527) reported
@VodafoneUK There is severe negligence in Vodafone Egypt. I have a problem that lasted for2months. The staff deliberately did not solve it. In one of the customer service branches, I was abused by an employee. When I submitted a complaint, it was deleted. The staff here are skilled at fraud
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Nikki Fox
(@NikkiFo98908467) reported
@VodafoneUK going in to day 3 of no phone line or Internet and just being told there is a service issue with no resolve date. As someone who works from this is causing stress and anxiety in finding alternative solutions. What is going on?????
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tika
(@mynameistika) reported
@VodafoneUK I do that and the only thing I get is the same bot that I get on the app asking me what do want to talk about. Super poor customer service tbh. I was supposed to receive a call yesterday about this but nothing. I am fed up of waiting hours when I call
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Stuart Wood
(@Swoody1500) reported
@VodafoneUK broadband now been off nearly 10 hours. Internet tv doesn't work, and no sign of it coming back on yet
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Loyiso
(@Loyiso_91) reported
@VodafoneUK your network is a bag of **** can not wait to leave 😡
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Hoop 💙
(@Prem2014) reported
@Mattblazer2 @VodafoneUK After another 2 hours of phone calls today I’m into my next 24hr wait ! Truly awful service. So far it’s taken 8 days just to activate a new sim and it’s still not done.
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PaulineBelfast
(@PaulieBelfast) reported
@VodafoneUK Christ, how often do you need to take down your page?? Take it down at 5am when no-one cares, instead of now, when night-owls use it. I'm choosing phones tonight. When will it be back up?
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Sally Keates
(@Sallycat471) reported
@VodafoneUK AVOID COMPANY- atrocious service and matter won’t get resolved for months! They do not care about customers
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Sally Keates
(@Sallycat471) reported
@VodafoneUK Your service is horrendous! It takes so long to get through to anyone and even then they are utterly useless! Worse company!
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ZaeZae
(@ZulZaejuJin) reported
@VodafoneUK, is there an email I can use to make a complaint? As a Vodafone customer myself, I've had less than satisfactory customer service from a member of your team today and to say I'm annoyed is an understatement. Would appreciate an urgent reply to this, thank you?
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Amanda Rasmussen
(@razda5) reported
@VodafoneUK Amanda Rasmussen I can't access my account number because I can't login
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Tia Isa Thorns
(@tiaisathorns) reported
@VodafoneUK A simple upgrade has become a complete farce. I have had to explain their “system glitch” to them 7 times. When I was explaining it to the 7th person today after a total of 4.5 hrs, I was in tears. 2 of those people should have phoned me back and still haven’t. Awful.
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Jennifer
(@jennifercribbes) reported
from
Ashington, England
Hi @VodafoneUK I signed up to a new contract yesterday on the basis I would receive a £8 trade in discount but now have a txt from you saying my phone doesn’t qualify. Why was I not told this prior to signing when checks were made in my phone. How do I cancel.
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jasmine
(@jasminestem) reported
@VodafoneUK - Fed up with Vodafone!!!! Can never get internet connection in shopping malls. So what use of Vodafone? Now, time wasters Vodafone Twitter staff will ask me to follow instructions - never works. Just fake busyness - to keep me paying. If emergency > disaster! Rubbish
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Victoria
(@BravoIsAHobby) reported
The internet in Harringay and on the TFL train towards Stevenage is complete garbage @VodafoneUK. Also I am the only one always without wifi underground when EE users have wifi? What am I paying for?
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jasmine
(@jasminestem) reported
@VodafoneUK - HATE Vodafone!!! Can never get internet connection in shopping malls. So what use of Vodafone? If Emergency > disaster! Will now get Twitter foolish staff asking me to follow instructions which never works! It is just to keep me paying. Vodafone RUBBISH. Stay away!
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Jeffrey Jones@OldParish
(@Jeffrey62093861) reported
@VodafoneUK I had a phone call this week on my mobile from Gavin who had a very strong Indian accent. I told him 'If your name is Gavin. My name is Genghis Khan. Now **** Off Good Boy.' For some reason he decided to end our conversation.
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Stephen Annand
(@AnnandStephen) reported
@VodafoneUK You can say all you like, since going to pro for NHS you're service has been shocking, never had a problem until we went pro and nothing but problems since. Why?
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Harold Thimbleby
(@haroldthimbleby) reported
@VodafoneUK Hmm, so Vodafone don't work with Safari, and seem not to know how to program - there's little excuse to get in a mess with cookies, and they are easy to program around to delete or fix in other ways. If I must use another browser, then I need another ISP than Vodafone...