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Vodafone Outage Report

Why is my Vodafone service not working?

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Vodafone offers mobile phone, mobile internet, SMS and voicemail to consumers and businesses.

Full Outage Map

Problems in the last 24 hours

The graph below depicts the number of Vodafone reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Vodafone. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vodafone users through our website.

  • 53% Internet (53%)
  • 21% Phone (21%)
  • 12% Wi-fi (12%)
  • 11% Total Blackout (11%)
  • 2% E-mail (2%)
  • 1% TV (1%)

Live Outage Map

The most recent Vodafone outage reports came from the following cities: Bristol, Birmingham, Hengoed, Peterborough, Dewsbury, London, Glasgow, Radlett, Cardiff, Wandsworth, Worcester, Derby, Didcot, Ramsgate, and Paddington.

CityProblem TypeReport Time
Bristol Internet 11 minutes ago
Birmingham Phone 1 hour ago
Hengoed Phone 2 hours ago
Peterborough Total Blackout 5 hours ago
Dewsbury Phone 5 hours ago
London Internet 7 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

  • Peps_Pabs
    Amadna ⓣ (@Peps_Pabs) reported

    @VodafoneUK You lost me when your overseas call handler told me to ‘only talk to him when he says so as that’s what women in his country do”. Utterly disgraceful service.

  • BurnhamNigel
    Nigel Burnham (@BurnhamNigel) reported

    @VodafoneUK Rubbish customer service continues. Still no Internet, 3 days after upgrade to full fibre. Numerous webchats, all in vain, no response to DM's and on hold for over an hour to support team.

  • maja9504
    maja (@maja9504) reported

    @andrewjhough @VodafoneUK Same here so I understand how you feel! I have been locked out of my account for the pass 5months.after appealing did not work I contact Unitask_assist on Insta for help. I’m so happy.

  • ShayneWiskin
    Mr Wiskin (@ShayneWiskin) reported

    @VodafoneUK absolute worst service ever spent 2 hours trying to get past there Pree recorded phone options to be told there no advisors to take my call. Time to change services absolute worst customer services ever

  • linzss2014
    Linz 💙 (@linzss2014) reported

    @VodafoneUK please help me I need the address to send my phone for repair and there’s nobody available in customer service!!!

  • Namir_Meti
    Namir Meti (@Namir_Meti) reported

    @VodafoneUK Wi-Fi has been down for almost 5 days now. Online chat is refusing to help. Can someone message me and actually help. Thanks.

  • ReflexologyCLH
    Carol Hier (@ReflexologyCLH) reported

    @VodafoneUK the service just gets worse! No response to my complaint! No answer to my DM’s & still no phone! Simply awful! #dontusevodafone

  • manub
    Emanuele Blanco (@manub) reported

    @VodafoneUK I’ve just upgraded my phone with you and did a sim swap to eSIM to use on my new phone. I get “code is no longer valid” and the old eSIM stopped working. Trying to call but nobody available. I’m without phone number. Can you help?

  • Deshi113
    Dishi77 (@Deshi113) reported

    Is anyone else having problems with @VodafoneUK ?

  • MrWedders
    Ben (@MrWedders) reported

    @VodafoneUK TalkTalk were confused. "But you kept the landline number, they must have been notified of the cancellation because we took the phone line away from them" I'm also confused, as the Vodafone C/S I'm talking to had just said "oh yeh I can see the line is inactive" so WTF LADS.

  • unicornkx
    ✨🦄 - kx - 🌈🌱 (@unicornkx) reported

    5 hours later, still no internet access - and still no word from @VodafoneUK about whether this is a wider network issue, whether it's isolated to my account, if there estimates on when it might be resolved

  • organisedbyroo
    Organised By Roo ✨ (@organisedbyroo) reported

    Been with @VodafoneUK 23 years & my 'upgrade' options are the same price as new customer price. Loyalty doesn't pay does it. Fed up of 'disconnections team' discounts - about time all loyal customers got valued not just those who threaten to leave Are all networks the same?

  • KanePurkiss
    Kane Purkiss (@KanePurkiss) reported

    Wow @VodafoneUK have breached GDPR and when I try to make a complaint I’m told it will be 3 minute wait time but after 20 minutes still no answer looks like I’ll have to seek advise from offcom #vodafone #GDPR

  • LucieHoodx
    Lucie Hood (@LucieHoodx) reported

    @VodafoneUK @MoneySavingExp @MartinSLewis my Mother has now spoken to 8 different people from Vodafone, despite being told her refund is “in process” the refund is still not in her bank account. Next step: cancel her direct debit?

  • armson
    jacob (@armson) reported

    @VodafoneUK your customer support is absolutely useless and I’m not speaking to your ****** virtual assistant Tobi because he’s even more useless. I want a number I can call to speak to someone directly 👍

  • andrewjhough
    Andrew H (@andrewjhough) reported

    @VodafoneUK trying to login to a newly created account setup with new contract and keep getting internal server error when verifying the text code. Any help appreciated!

  • KevinHilton6
    Kevin Hilton (@KevinHilton6) reported

    @TristanHopper5 @VodafoneUK That’s the problem with Vodafone they just don’t care about people, I’ve been paying since January for a service they haven’t even been giving me yet I can’t get anyone to speak to as they never call you back

  • PaulS37914600
    Paul S (@PaulS37914600) reported

    @VodafoneUK i need an MCK code can you help

  • hungrifoodie
    Matthew Ingham (@hungrifoodie) reported

    @VodafoneUK A customer for circa 25 years and I’m on chat to cancel all contracts! After a difficult upgrade process I’ve been left with a new phone and no number for 1 week. Happy to talk through if anyone cares. #customerservice #FAIL going to @O2

  • jonjsquires
    Jonathon (@jonjsquires) reported

    @VodafoneUK Hi, I still can't sign into anything. Get the same error as previously getting on the website. And trying to login on the app with wifi off gives me a Sorry we're having technical difficulties message, Error code 4300. Again, not the best start to Vodafone

  • futureretro777
    Paul (@futureretro777) reported

    @VodafoneUK I have a brand new phone with a 5G plan, with 5G enabled and strong coverage in my area but I am not getting a 5G signal, can someone assist me?

  • andrewjhough
    Andrew H (@andrewjhough) reported

    @VodafoneUK - any chance of someone helping with accessing my account? Any help useful! Just keep getting an error when trying to login as per previous message. Thanks.

  • kirstmichelle95
    Kirsty 🦄 (@kirstmichelle95) reported

    @VodafoneUK thanks for being ZERO help today. If my engineer doesn’t show tomorrow I am cancelling.

  • jamieb2703
    Jamie Broadbent (@jamieb2703) reported

    @VodafoneUK are at it again....the worst customer service on the planet

  • EmmalunaC
    ✨💚EMMALUNA💚✨ (@EmmalunaC) reported

    So NO attempt by either @VodafoneUK @VodafoneGroup 2 call me 2day (re: spurious charges on my current bill) B4 I pay 4 my phone/Wifi… as AGREED yesterday OR by @DPDgroup_news #ComplaintsDepartment as AGREED yesterday re: My #complaint re: delivery damage Will give both 24hrs🤔🤨

  • PThrale
    Pete Thrale (@PThrale) reported

    @VodafoneUK I’ve been on live chat since 17:20 I am trying to cancel I’ve been to 4 different people so far and all I want is to cancel every time I’m sent to a department I’ve already been too absolutely crap

  • Bhoygirl67
    bhoyghirl67 (@Bhoygirl67) reported

    @DaveMerchantCBC @VodafoneUK Shocking service!!

  • AngharadStone
    Angharad Stone (@AngharadStone) reported

    @shahriarsabet @VodafoneUK @ThreeUK I've got the same issue in Bristol - no or nearly no data signal since Monday on 4 different devices BS8 4P

  • Deshi113
    Dishi77 (@Deshi113) reported

    Is there problem with internet as I seem to not have any ? @VodafoneUK

  • Bhoygirl67
    bhoyghirl67 (@Bhoygirl67) reported

    @DaveMerchantCBC @VodafoneUK I know, they’re quick enough to sell you their phones ,after sales service should be much better. Not sure they can cut you off though. They’ll want their money. Phone back and say your willing to pay so much. I am payg as I had a carry on with contract. I only pay £10 a month.