Vodafone Outage Report
Why is my Vodafone service not working?
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Vodafone offers mobile phone, mobile internet, SMS and voicemail to consumers and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Vodafone reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Vodafone. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Vodafone compensate me for the outage?
The recent Vodafone outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Vodafone if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Vodafone has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Vodafone users through our website.
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Internet (61%)
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Phone (14%)
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Wi-fi (13%)
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Total Blackout (9%)
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E-mail (2%)
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TV (1%)
Live Outage Map
The most recent Vodafone outage reports came from the following cities: Southend-on-Sea, Birmingham, Maidenhead, Dublin, Guildford, Wandsworth, Croydon, Luton, Dewsbury, Aylesbury, Paignton, Basingstoke, Manchester, London and Halifax.
| City | Problem Type | Report Time |
|---|---|---|
 Southend-on-Sea |
Internet | |
| Birmingham |
Internet | |
| Maidenhead |
Wi-fi | |
 Dublin |
Wi-fi | |
| Guildford |
Phone | |
| Wandsworth |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vodafone Issues Reports
Latest outage, problems and issue reports in social media:
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Steve Dolman
(@Peakfanblog) reported
Absolutely SHOCKING customer service from @VodafoneUK today. In all my years never had such appalling, clueless service from any organisation. Totally failed to grasp the issue, would encourage any potential customers to look anywhere else.
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Supan Maniar
(@ManiarSupan) reported
@ViCustomerCare @VodafoneUK I am currently in the UK and am going to be here for quite sometime as am on a student visa. My Vi sim suddenly stopped working in the morning today. I need it working for for OTPs for transactions that I make in India. Can you please help me out?
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Steve Dolman
(@Peakfanblog) reported
@VodafoneUK If you really want to help, check chat transcript 188975721117363097 and call on the requested number @VodafoneUK
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Dave
(@elroyg85) reported
@VodafoneUK no response! I’m leaving after so many years of being a customer not getting mugged off by you no more. @tescomobile are you ready for a new customer?
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Willgoldburn
(@willgoldburn) reported
@VodafoneUK rubbish customer service and shocking broadband service. Not happy with either, 4th time on the phone today over 2hours and still telling the same old rubbish
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Paul Skinback
(@MrPaulSkinback) reported
@VodafoneUK is there a known broadband issue ongoing?
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Mat Smith
(@MuppetMat13) reported
Hello @VodafoneUK. Help plz. I'm currently unable to receive calls or sms to my phone. I can still place calls & send txts without issue. Speaking to a lovely chap in Egypt called Mohammad, but that's just taking too long. Basically phoneless for a week now. Not very happy tbh!
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PAUL RHODES
(@PAUL_M_RHODES) reported
@VodafoneUK Yeah, unfortunately that doesn't work if you have 2 lines. Perhaps a Systems upgrade would help?
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PAUL RHODES
(@PAUL_M_RHODES) reported
@VodafoneUK It would be nice if I could get a PAC code on-line. The chatbot is not working and I have 2 lines so SMS does not work. I can upgrade online, but not leave! The system only warns me that an early termination fee applies, there's no "I know, just do it!" Option"
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Steve Dolman
(@Peakfanblog) reported
@VodafoneUK Sorry Chris, sending a DM just makes things worse as you get into an endless cycle of 'check this' I have raised an escalated complaint and @VodafoneUK are set to lose 3 customers if it is not resolved quickly
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Simon Fenton
(@simon_d_fenton) reported
from
Hassocks, England
@VodafoneUK Also, this was added to our accounts when? We haven’t just got new accounts. And we’ve never had a text to say we’ve been protected from anything. Any of us.
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Simon Fenton
(@simon_d_fenton) reported
from
Hassocks, England
@VodafoneUK Ok thanks. Never heard of it. Wasn’t aware I had it. And here’s another thought... if this keeps my family safe online, while using Vodafone, why don’t you do this ANYWAY as part of your service to us? Hmm?
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Charise Brookes
(@charise_brookes) reported
@VodafoneUK On hold to discuss the issue for 1 hour and 2 minutes and they cut me off!!!!! 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬
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Andy Harrison 💙
(@harrison_andy) reported
@Peakfanblog @VodafoneUK I have always had good service from Virgin Steve but there are probably people who might say different
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Greg Billington
(@gregsalop) reported
Day 41. 2nd update. Just got off the phone with @VodafoneUK . Definitely the worst one so far. Which is pretty impressive.
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Greg Billington
(@gregsalop) reported
@VodafoneUK It's an ongoing complaint. Thanks for the offer of help. I can't deal with Vodafone anymore today. The phone call I just had with your colleague has made me extremely angry.
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Adam Crawford
(@AdzCrawford2003) reported
@VodafoneUK Why is streaming and browsing so sluggish on your network? Decent download speeds, however latency is a letdown.
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Alasdair Stewart
(@AlasdairIS) reported
Jan 28: @VodafoneUK text to say my home broadband price won't change after my minimum contract term ends Mar 26: Vodafone send a letter, we're actually putting it up by £4.03/mo in May... Apr 5: I change provider. With so much choice, why do ISPs treat consumers so poorly?!?
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Dei Bryn 77 #9496
(@DeiBryn77) reported
@VodafoneUK My Dad has lost £8 credit since Friday. Can @asda_mobile or @tescomobile help at all with a non time limited PAYG package?
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Piet van der Merwe
(@PietvanderMerw5) reported
@PietvanderMerw5 @VodafoneUK I would have kept my complaint off twitter but it's almost impossible to contact them without jumping through umpteen hoops.
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joanne wooldridge
(@j_wooldridge) reported
@VodafoneUK But I didn’t need that info to cancel a phone with EE and you have all my bank details, home details what more is needed! I’ll go in my bank tomorrow and cancel it
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Supan Maniar
(@ManiarSupan) reported
@VodafoneUK @ViCustomerCare I am unable to connect to @VodafoneUK network, which prior to today, I could do easily. Is it something that you could do at your end. Maybe allow me to connect to the network? So that I can use it while I am here in the UK?
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Andrew Corcoran
(@woodwind103) reported
@VodafoneUK hello. I havent been able to text or call the top up number for 48hrs now. Phone just says mobile network not available. Any ideas?
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Darshak Patel
(@PatelDaku) reported
@VodafoneUK £3.70 discount for Upgrade vs £5 discount for New Customer.
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Gemma
(@Gemma69428231) reported
@VodafoneUK yet again spectacularly terrible customer service. Where’s the response to my complaint? How are you putting this right for me and not just for you? Disgraceful company.
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Dafydd Lloyd
(@DLloyd150) reported
15 years with @VodafoneUK now finished. I'm sure @EE has better customer service/support
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Stuart Rolf
(@olddogrolf) reported
Only 43 days of our final contract left with @VodafoneUK I told them a year and a half ago that if they didn't sort out an issue they created I would take all of our contracts elsewhere. Good customer service is not difficult, bad customer service lasts a lifetime.....
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Lu
(@LuSchmoo) reported
@VodafoneUK Hello, okay, I’m not on your network anyway, I’m with @ThreeUK and I’ve normally got quite good signal around my area. All other networks ask for the postcode on a public post and ask them to DM to to them in order to look into it a bit more.
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Gian Ro
(@rosgian84) reported
@VodafoneUK I had to call you around 10 times in the last week, you could not find a solution whatsoever, only complicating things more.
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Jonah Jones
(@Jonahlives) reported
@VodafoneUK Hi Keely. I’ve tried many many times to get help. Always told to do ‘some checks’ on my router. Which never turn up any issues. Followed by ‘give it a few hours to see if it goes back to normal’. Absolutely pathetic. But it won’t be an issue soon as my contract ends soon!