Vodafone

Vodafone Outage Report

Why is my Vodafone service not working?

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Vodafone offers mobile phone, mobile internet, SMS and voicemail to consumers and businesses.

Problems in the last 24 hours

The graph below depicts the number of Vodafone reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Vodafone Outage Chart 12/09/2025 10:30

At the moment, we haven't detected any problems at Vodafone. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Vodafone compensate me for the outage?

The recent Vodafone outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Vodafone if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Vodafone has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Vodafone users through our website.

  1. Internet (61%)

    Internet (61%)

  2. Phone (14%)

    Phone (14%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (1%)

    TV (1%)

Live Outage Map

The most recent Vodafone outage reports came from the following cities: London, City of London, West Bromwich, Kensington, Liverpool, Hammersmith, Egham, Reading, Pinner, Cardiff, Chipping Ongar, Maidstone, Bradford, Birmingham and Glasgow.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomCity of London Phone
United KingdomWest Bromwich Internet
United KingdomKensington Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

  • JamesSneath james sneath (@JamesSneath) reported

    @VodafoneUK Hi, is there issues with broadband in the Tonbridge, Kent area at the moment? Had no internet all afternoon, and tried everything.

  • lstcktn lee stockton (@lstcktn) reported

    @VodafoneUK I'm trying to find out about trade in back every number I've been given don't work and store reluctant to helps as deal was done online any help

  • MPD_Online Mobile Phones Direct (@MPD_Online) reported

    @StephenAHenry @VodafoneUK @StephenAHenry Hi, we are truly sorry to hear that you have experienced some issues with cancellation of your order. Please could you send us a direct message so that we can look into this for you? - MPD

  • StephenAHenry Mr H (@StephenAHenry) reported

    @MPD_Online @VodafoneUK Order was cancelled on the 19th May (less than 24 hours after order was placed) - I never received the product and so, was never connected.

  • Survivalmast999 ryan (@Survivalmast999) reported

    @BBCTheOneShow Hey not sure if you dm me but I’m having issues with @VodafoneUK and @OpenreachHelp , my broadband should of been switched on 2 weeks ago and I’m getting constantly lied to by Vodafone keep giving me 6 different activation dates , the date comes and they change it

  • GrantB1876 Grant Bell #Itscomingrome 🇮🇹 (@GrantB1876) reported

    @VodafoneUK Phone in stock, was meant to be collect from store but order has been mismanaged from the start. Spoken to customer services and complaints team numerous times to no avail.

  • anthonyjpierce Anthony Pierce (@anthonyjpierce) reported

    @VodafoneUK My point is more about how @VodafoneUK are deliberating misleading the public with the signal checker.

  • StephenAHenry Mr H (@StephenAHenry) reported

    @VodafoneUK I've spoken with two of your customer service advisors and I'm becoming increasingly frustrated and I'm no further forward - ref number is 1922735

  • StephenAHenry Mr H (@StephenAHenry) reported

    @MPD_Online @VodafoneUK The order was placed on the 18th at 18:51 and cancelled on the 19th at 15:45. I never received the order and when it was cancelled, it hadn't even left your warehouse. @Ofcom

  • iamsanjoydey Sanjoy Dey (@iamsanjoydey) reported

    Horrible service. I have been a loyal customer from long. Today I am hearing from your customer care that just to receive an OTP msg i have to recharge every month 129/- is this how you loot the customers? @VodafoneGroup @vodafone @VodafoneUK #vodafone #india #vi

  • pompeyhedge ed francis (@pompeyhedge) reported

    @anthonyjpierce @VodafoneUK I have issues EVERY single day. When 5G goes down, every single day, my 4G never gets above an usuable 1mbps, only since I upgraded to the 'best' tariff. Utter rip off. They lie about speed restriction, lie about theur signal and do nothing about it.

  • briantmullan Brian 🦠 #WearAMask 🦠 Mullan (@briantmullan) reported

    @VodafoneUK No reply to my latest DM 24 hours ago - Customer Experience is a little bit of why I'll be happy to move

  • LlamaLorna Lorna (@LlamaLorna) reported

    @VodafoneUK Hi Oliver. I'll have to try later as I'm at work right now and I need to speak to an agent. Is there a closing time to getting help?

  • anthonyjpierce Anthony Pierce (@anthonyjpierce) reported

    @VodafoneUK And having admitted there is nothing they can do, you still want to charge £238 for me to leave. I will continue to post my crap signal vs your signal checker every day

  • 2021sucksballs 2021 Sucks (@2021sucksballs) reported

    @VodafoneUK @thrasher_1x4 Hint* put up more phone towers 👍🏻 pretty damn simple

  • lilmsrandom Little Ms Random (@lilmsrandom) reported

    @ICooper @VodafoneUK I'm on a contract with them, having switched in January unfortunately. The area we moved to didn't get good coverage from the network I wanted to move to. 😔

  • StephenAHenry Mr H (@StephenAHenry) reported

    @MPD_Online @VodafoneUK MPD041175563 is the order number with MPD 19227351 is the complaint number with Vodafone

  • stephen1985manu MANCSTASTEVO (@stephen1985manu) reported

    @georgiathomas94 @VodafoneUK Must of entered at least 200 comps everyone since the app came out and never won a thing

  • thrasher_1x4 Adam crook (@thrasher_1x4) reported

    @BenBoothPhoto @VodafoneUK @ThreeUK I'm looking to move away next month. The ability to get a signal anywhere is getting worse and worse.

  • ChrisLake1 Chris Lake (@ChrisLake1) reported

    @VodafoneUK I’ve been phoned regularly by your organisation over the years of being a customer. Every time I ask to be removed from all your call lists. Every time your people say they will. Again today +44 1709 917448 calls. Why can’t you just stop calling me!

  • dibsta1 Dave B (@dibsta1) reported

    @BenBoothPhoto @VodafoneUK @ThreeUK Worst move ever I’m leaving Three when contract up. 5G is also rubbish

  • StephenAHenry Mr H (@StephenAHenry) reported

    @MPD_Online @VodafoneUK @Ofcom I hope this is useful? It would be really cool if you could show my signature on receipt of the device? Also interesting for any potential customer(s) to realise that the contract starts once the product leaves your warehouse.

  • millszia Rob Mills (@millszia) reported

    @VodafoneUK the Internet on the phone is absolutely awful for slot the last week

  • RtFez Rt. Hon. Fez (@RtFez) reported

    @Not_Froggy @vodafone Switch from @VodafoneUK, clearly terrible service.

  • bigpaul1953 paul andjelkovic (@bigpaul1953) reported

    @georgiathomas94 @VodafoneUK Over 20 years with Vodafone & never received a treat??

  • martantcon Mart (@martantcon) reported

    @VodafoneUK Hi, can someone please assist me with getting an NUC for my handset? I’ve submitted a form 2 weeks ago and the customer service being provided on the online chat has been scandalous!

  • LlamaLorna Lorna (@LlamaLorna) reported

    @VodafoneUK Aaargh. Can't. My phone is coming up with an error code .....google play services keeps stopping. Help! Please

  • MatRey01 Matreyus (@MatRey01) reported

    @VodafoneUK The T&C (fine print) for PayAsYouGo is unfair. It should never charge to connect with a Vodafone service or Vodafone website.

  • MPD_Online Mobile Phones Direct (@MPD_Online) reported

    @StephenAHenry @VodafoneUK @StephenAHenry Hi Stephen, the return was completed on 01/06/2021. Have you paid the first monthly bill issued for the time connected? Once this is paid, this should signal the termination of the contract. - MPD

  • GrantB1876 Grant Bell #Itscomingrome 🇮🇹 (@GrantB1876) reported

    Now 8 days and counting since I was meant to receive my new phone. Is there anyone who has worse customer service than @VodafoneUK?