Vodafone service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Vodafone reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Vodafone users through our website.

• Internet (61%)
• Phone (15%)
• Wi-fi (12%)
• Total Blackout (8%)
• E-mail (3%)
• TV (1%)

Live Outage Map

The most recent Vodafone outage reports came from the following cities: Batley, Barlestone, Devizes, London, Manchester, Watford, Henlow, Harrow, Norwich, Belfast, Gosport, Glasgow, Croydon, Newcastle upon Tyne, and Caerphilly.

City	Problem Type	Report Time
Batley	Internet	3 hours ago
Barlestone	Internet	17 hours ago
Devizes	Internet	1 day ago
London	Internet	1 day ago
Manchester	Internet	2 days ago
Watford	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

• 
  The Memedalorian (@mxtthewpxrker) reported 7 minutes ago

  @VodafoneUK your service is a joke. I had fibre broadband installed yesterday. How does it go from ‘ready in 3 hours’ after install to ‘active by midnight’ to ‘24 hour estimate’ It’s been over 24hrs and I still have no connection

• 
  Yunuvhuayem (@yunuvhuayem) reported 9 minutes ago

  “I filed a complaint ten days ago regarding the violence my father experienced, but no solution has been provided. Despite having been a customer of Turkcell for 15 years, I never encountered such an issue before.@VodafoneTR @VodafoneUK @DellaMargherita

• 
  Manda Gunion (@mandagunion) reported 10 minutes ago

  @VodafoneUK disgusting customer service for my elderly parents. Two months with faulty broadband (new contract) and hours of calls trying to fix and cancel with no charge is impossible !!

• 
  Delwar Ullah (@Sheffield128) reported 11 minutes ago

  @VodafoneUK Gemini has just told me she’s now on your platform that is fantastic. I’ve got a on my phone right now. Can I make a little suggestion? Get rid of Toby? Let Gemini do that job from a customer that has been with you since 1995.

• 
  ✨Taryn H ✨ (@Taz_Pricey) reported 11 minutes ago

  Wow @VodafoneUK your customer service is awful, asking a question on the chat and the response is "yeah just hold on" SERIOUSLY! that's how you run the business now! All I asked was if the contract could be resent as not att'd - with a please!

• 
  deeps (@deeps_k) reported 14 minutes ago

  @VodafoneUK trying to raise a complaint for some poor customer service received of late. Please provide details on raising a formal complaint

• 
  Mark Davies (@_MarkD) reported 14 minutes ago

  @VodafoneUK really not happy. It seems when I call 191 I can’t even talk to someone to complain. 7 mth issue and no one gives a stuff. Let’s see if @EE are able to offer me a better service after 30 years of being a Vodafone customer.

• 
  Gareth Paul Fradgley (@gpfradgley) reported 14 minutes ago

  I worked with Adrian’s Son for a few years while at Vodafone and he was such a positive fun guy. We all loved @VodafoneUK we were a family. Then this awful franchise scheme came in. Dropped all the teams that had worked for them for years. I still don’t know how this is legal?

• 
  ✨Taryn H ✨ (@Taz_Pricey) reported 14 minutes ago

  Hey @VodafoneUK just a little customer feedback, when someone uses your online chat to upgrade their phone that is all they want, not pushed to get broadband, do you have an apple watch, do you need to upgrade your ipad. Pay extra to have them all connected! The pressure!! 🙃

• 
  MagivaMark (@MagivaMark) reported 19 minutes ago

  @VodafoneUK Tried talking to online agent this morning. As soon as I put my question, they then ignored me and ended the chat!! Tried again and now all agents are busy. Shocking customer service.

• 
  Barrie Stimpson (@stimmo64) reported 20 minutes ago

  Hi @VodafoneUK , I renewed my contract in January, and paid the said fees. Since then, every payment has increased from Feb to May. Will the price go up every month? Or will I find at some point it isn’t? PS, I’ve been with you 23 years, but I don’t think we’ll make 25. Poor.

• 
  Nigel Cliff (Old *** With Too Many Cameras) (@Cliffyboy13) reported 20 minutes ago

  If you're with @VodafoneUK and decide to leave god help you, they're a nightmare.

• 
  Ceri Allman (@ceriallman3) reported 23 minutes ago

  No internet now for a week and cant even get vodafone to return a call and explain or give timescales. Anyone ever experienced similar? To say im disappointed in their customer service is an understatement. @VodafoneUK #vodafone #poorcustomerservice #vodafonefrustrations

• 
  ck (@ck2012US) reported 30 minutes ago

  @VodafoneUK my mums terminally ill and our recently activated home phone line doesn’t work meaning loved ones and doctors, carers and support teams can’t phone her and your tech support team are saying it is going to take 3-5 days to fix - needs fixing in next hour.

• 
  Andrew Jameson (@AJameson12) reported 30 minutes ago

  @VodafoneUK we upgraded our phones at the weekend , I specifically asked your sales assistant in Swindon store if I needed to cancel direct devout for old phones was told no & you’ve taken money from my account today for the old phones !! Not happy 😡

• 
  Graham Neden-Watts (@grahamneden) reported 30 minutes ago

  @VodafoneUK Now, when I call 191 from another phone and enter my number as the one needing support, it says my number is not recognised.

• 
  Kuldeep Wadhwa (@ammaskuldeep) reported 38 minutes ago

  @VodafoneUK the broadband has stopped working. It’s Friday night. Fix it…!

• 
  Fox Lane Books 🦊 (@foxlanebooks) reported 39 minutes ago

  @VodafoneUK I have no signal on my phone at all, and I mostly work from home. I am in YO8 9NA - what is going on??

• 
  Crypto_Sim (@Sim__Bur) reported 41 minutes ago

  @VodafoneUK you lot of a bunch of lying ******* *****. Your 191 is ****. You’re liars. And fraudsters and once my cifas complaint is through I’ll make sure I **** you over like you’ve ****** me

• 
  JMF1498 (@JMF1498) reported 43 minutes ago

  @VodafoneUK The worst broadband we've ever used. Nowhere near the guaranteed minimum speed either absolutely awful.

• 
  Chloe Dannielle (@MsChloe96) reported 48 minutes ago

  @VodafoneUK A truly awful service. How dare I move house? Disconnecting your service has been the most stressful part of this process and they’re still chasing me for money that I don’t owe. Call back requests ignored. Hurried off the phone quite rudely. Promises made and unkept.

• 
  Daniel Pybus (@danielpybus) reported 49 minutes ago

  @VodafoneUK is 10 days reasonable to fix a faulty phone you sold me for £1200 and your app said it’s a faulty battery. Under the Consumer Rights Act 2015, you are entitled to have a faulty phone repaired or replaced within a "reasonable time"

• 
  🥊Amy “G-Rex” Greatorex🥊 (@AmyGreatorex) reported 54 minutes ago

  @BBLouisR @O2 @VodafoneUK I don’t get signal at work at all! The signal in my house is also rubbish even though it’s meant to be a strong area for signal according to their signal checker. Ive been stupidly loyal for 22years and gained nothing but rubbish service really

• 
  Paul Jones - Performer/Shooter, Web sites🔞 (@pauljonesAIR) reported 55 minutes ago

  @VodafoneUK OK, so, a complaint Phone, with bank cards, lost. No problem, get a new one. I went to the vodafone shop, with my passport and my bank statement. They can't help. They can only order a sim for a lost phone if I have my bank cards. The ones in the phone. That will take a week to replace. They told me to phone customer services. CS were surprised the shop could not help, so put me through security. Which I failed. I even have a 4 digit code? Never used it. My last bill? No idea, because it's a text on my phone. Look at my bank statement? Fair plan, but my LOST PHONE is my 2FA device, so before showing me my statement, my bank will send a text to my phone, the one I don't have any more... They said I failed security and the only option would be a security reset. They'd send me an email. You know what the security reset asks for? a PHOTO of my passport and a PHOTO of my bank statement. You know what is LESS SECURE than a person standing in front of you, with their physical passport and bank statement? A photo of those documents attached to a form. It's almost as though you have not paid attention to what AI image generation can do these days. If you ever need to get a DBS check, they require you turn up, in person , and present physical documents. Not photos. SUGGESTION : If a customer comes to a shop with their passport and bank statement, THAT IS SECURE ID and the shop should be able to order a sim replacement.

• 
  flatcapblade (@themblades1889) reported 55 minutes ago

  @VodafoneUK why’s my phone service **** sort it out

• 
  BritainAnon (@BritainAnon) reported 56 minutes ago

  @ThreeUK and @VodafoneUK are you aware at how bad the 4G and 5G is in Luton, specifically the whole of the town centre? It’s not about “coverage” but the lack of speed and the completely congested network you both have. You’re making millions from this town, please upgrade it!

• 
  Tim Aston (@AstonTimothy) reported 56 minutes ago

  @VodafoneUK Hi, my broadband has gone very low speed and my app will not work. Can you help?

• 
  DC (@ericb3323) reported 57 minutes ago

  @VodafoneUK I'm having one of the worst customer experiences with your broadband team.I'm now at day 6 with no broadband,waited in Tuesday for a new router, to find your team didn't order it!they promised Wednesday so waited in, guess what?They didn't order it again!what a joke!

• 
  Jean McGeoch (@tweetyjeanie) reported 59 minutes ago

  @VodafoneUK is the service down in ML12 6XZ area? There’s no Vodafone signal and no 4G

• 
  Thorner (@lukethorne1990) reported 1 hour ago

  @VodafoneUK 4g not working again in BS21 I am so glad my contract is up tomorrow so I can move to EE what an awful service you have @VodafoneUK, pure rubbish