Vodafone service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Vodafone reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Vodafone users through our website.

• Internet (63%)
• Wi-fi (13%)
• Phone (13%)
• Total Blackout (7%)
• E-mail (3%)
• TV (1%)

Live Outage Map

The most recent Vodafone outage reports came from the following cities: London, City of London, Glasgow, Blackburn, Hammersmith, Halifax, Woking, Reading, Dublin, Trowbridge, Ely, Peterborough, Manchester, Batley, and Barlestone.

City	Problem Type	Report Time
London	Internet	7 minutes ago
London	Internet	31 minutes ago
City of London	Internet	1 hour ago
Glasgow	Internet	1 hour ago
London	Internet	8 hours ago
Blackburn	Internet	21 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Richard Frame (@rafthemaster) reported 5 minutes ago

  ***** sake @RoyalMail why are your staff so useless I told him LEAVE THE PARCEL then my signal cut out as @VodafoneUK are bad. Then he gives it to my neighbour which I don’t want! @AmazonUK this counts as NOT DELIVERED I’m not pissing around waiting for neighbour to be home

• 
  Nina Moir (@neenooor) reported 5 minutes ago

  @VodafoneUK how can there be zero reception at Wimbledon station ? It’s bad at Waterloo, and Earlsfield and Raynes Park.. crazy

• 
  t (@T0MMYC_) reported 6 minutes ago

  @VodafoneUK how on earth is your 5G broken across the entire of the country??? No working 5G signal in Manchester, Liverpool, & just been in London with NO signal. Piss take

• 
  Jason (@btc8500) reported 6 minutes ago

  @VodafoneUK I guess you don’t care about your customers Service but why am I struggling in South Yorkshire to make phone calls that don’t break up while on the call to somebody? This is the third time in asking now? I can’t really phone support when the call keeps breaking up 🤪

• 
  Me (@nickyboy1886) reported 6 minutes ago

  So ****** off with the service from @ThreeUK (supposedly I can piggy back off @VodafoneUK masts?!) is there a problem calling landline numbers today? Mobile … fine, landlines ~ nothing … just silence?

• 
  Mr. Alam (@Zain__Cheema) reported 8 minutes ago

  🚨 @VodafoneUK SCAM ALERT 🚨 I cancelled my contract in March. You CONFIRMED disconnection by 9 April. My number went dead — yet you’ve been taking payments from my account ever since. Now you’re: ❌ Refusing to issue my PAC Code ❌ Demanding payment for a service I CANNOT USE

• 
  Nigel Cliff (Old *** With Too Many Cameras) (@Cliffyboy13) reported 13 minutes ago

  If you're with @VodafoneUK and decide to leave god help you, they're a nightmare.

• 
  Andrew Jameson (@AJameson12) reported 16 minutes ago

  @VodafoneUK we upgraded our phones at the weekend , I specifically asked your sales assistant in Swindon store if I needed to cancel direct devout for old phones was told no & you’ve taken money from my account today for the old phones !! Not happy 😡

• 
  Nina Moir (@neenooor) reported 18 minutes ago

  @VodafoneUK @SW_Help genuinely curious as to how we can get wifi underground but no reception (with any network) at Waterloo, Vauxhall, Raynes Park and Wimbledon. Barely anything on the train journey. Infuriates everyone.

• 
  Stephen Noakes (@Slimo80) reported 19 minutes ago

  @VodafoneUK why is everything so difficult with you? Wanted to discuss my broadband as out of contract. Tobi trying to cancel my phone. Tried calling answered by someone who sounded like they were in a traffic jam. What are you doing?

• 
  James S Taylor. (@LFCRhinos) reported 21 minutes ago

  @VodafoneUK can I get a new handset even though I’m on a sim only contract? Please help if possible

• 
  Phil Sandford  🇮🇱 (@Phil_Sandford) reported 22 minutes ago

  No reply from @VodafoneUK - you’ve done half a job, can phone the grandkids, but texts/iMessages not working. How poor are you?

• 
  Audrey D (@FellowStargazer) reported 22 minutes ago

  Dear @VodafoneUK . ***EXPLAIN*** why, since your 'amazing' deal to access 3 network, my wireless broadband and mobile phone connections at home have been MUCH ***WORSE*** not better! 😶😡 (FOR WEEKS meh)

• 
  William Aslet (@Waslet) reported 24 minutes ago

  @VodafoneUK can you please explain why your service is so diabolically awful in north Oxford? It is so bad that when I called your representative to complain he could not hear what I was saying.

• 
  Daniel Pybus (@danielpybus) reported 24 minutes ago

  @VodafoneUK is 10 days reasonable to fix a faulty phone you sold me for £1200 and your app said it’s a faulty battery. Under the Consumer Rights Act 2015, you are entitled to have a faulty phone repaired or replaced within a "reasonable time"

• 
  CanonBall (@FoderCanon) reported 26 minutes ago

  @VodafoneUK Why is Vodafone coverage so poor in the Midlands. It is appalling

• 
  AB (@bally1001) reported 27 minutes ago

  @reel_villan @VodafoneUK More the actual customer helpline after getting past the bots 🤖

• 
  Yoganandu Pottam (@yoganandu) reported 32 minutes ago

  Hi @VodafoneUK, just checking if my broadband is on a holiday today? Internet has been down since 1 hr. Any updates on the outage and expected fix time please? #VodafoneUK

• 
  Fuzzy XX 💚🤍💜 (@FuzzyAHF) reported 32 minutes ago

  @VodafoneUK Just to clarify something. If I cancel mid contract, I pay a fee (as per t&cs) but if you cancel because you no longer can provide me with a service due to a house move, I still need to pay the cancellation fee cos I ‘signed a contract’?

• 
  Tracey Davies (@miss_traceydav) reported 37 minutes ago

  That was the weirdest afternoon ever - Sky broadband went down around 2pm and has just come back. However, we all then also lost the mobile data signal too - how is that even possible when they are not connected?! @VodafoneUK I had no way of finding out what was happening

• 
  Helen Woolf (@helenwoolf2) reported 38 minutes ago

  @VodafoneUK please contact me asap. I’m tired of your terrible customer service

• 
  Scott Garner (@D0C_RAY) reported 39 minutes ago

  @VodafoneUK Red contract is ending and I received a text saying I’ll be charged for my entertainment package if I don’t cancel. If I renew my contract for another red package including entertainment do I need to cancel & resubscribe or do you roll the sub? Called 191 and no help.

• 
  Mark Davies (@_MarkD) reported 40 minutes ago

  @VodafoneUK really not happy. It seems when I call 191 I can’t even talk to someone to complain. 7 mth issue and no one gives a stuff. Let’s see if @EE are able to offer me a better service after 30 years of being a Vodafone customer.

• 
  HighTower (Kev) :) (@Kev_Bakeruk) reported 43 minutes ago

  @VodafoneUK Hello. I have asked for the "Super Wi-Fi setting to be removed from my account as I want to control my router not use a broken app or call up when I want to change something, I asked for this to be done 5 days ago! I am on day 5 and it still turned on! I was told on Friday it was taken off my account but it's not! I am on the phone again to try and get this sorted AGAIN!

• 
  stewart johnstone (@sdjohnstone) reported 43 minutes ago

  @VodafoneUK so these are the stats on rail connectivity , no surprise EE was the only network that met Ofcom’s benchmark of 42 per cent of measured rail segments. Three recorded 21 per cent, O2 reached 20 per cent, while Vodafone achieved 17 per cent.

• 
  michael lewis (@mikelewis79) reported 48 minutes ago

  @VodafoneUK Are you currently having issues with your website? Trying to purchase home broadband but keeps failing?

• 
  BlackhandMedia Mk II (@Hanley40) reported 52 minutes ago

  Anyone else having problems with @VodafoneUK ? Mobile data does not work what am i paying for?

• 
  Tristan Lane (@Tristan27856485) reported 57 minutes ago

  @ThreeUK @VodafoneUK seriously what are doing with the network in Cambridgeshire?

• 
  shaun (@1971wilko) reported 57 minutes ago

  @Benleo Meh, you want bad give @VodafoneUK a go.

• 
  The Mau Mau (@BJCares) reported 59 minutes ago

  Bought a device from @VodafoneUK and was told to go pick up in shop. Shop says it can see device ordered, but no instruction to release. Called Customer Serv and told I will receive a text to collect. I was told this device is in stock in shop. Why lie to make a sale?