Vodafone Outage Report
Why is my Vodafone service not working?
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Vodafone offers mobile phone, mobile internet, SMS and voicemail to consumers and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Vodafone reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Vodafone. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Vodafone compensate me for the outage?
The recent Vodafone outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Vodafone if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Vodafone has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Vodafone users through our website.
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Internet (61%)
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Phone (15%)
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Wi-fi (13%)
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Total Blackout (8%)
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E-mail (2%)
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TV (1%)
Live Outage Map
The most recent Vodafone outage reports came from the following cities: London, Alcester, Didcot, Birmingham, Pwllheli, Glasgow, March, Newport, Halifax, Helston, Hackney, City of Westminster, Edinburgh, Burton upon Trent and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Alcester |
Internet | |
| London |
Internet | |
| Didcot |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vodafone Issues Reports
Latest outage, problems and issue reports in social media:
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Charlotte S.
(@haganshipsides) reported
@victoriablvck__ @VodafoneUK I hope you have better luck than I’ve had. Had an agent tell me I was due compensation as I wasn’t getting the service I was paying for. When I queried this, was told that hadn’t been said and I had misunderstood.
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André
(@andreimuri) reported
@VodafoneUK I’m not sure what the issue is, but I do not have internet when relying on my mobile connection, even though it shows up as full bars 5G. And it’s been this way for the past couple of days - I’ve tried restarting and resetting the phone with no luck.
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✨Little Parry✨
(@MadameCupcakes) reported
@VodafoneUK How about a reply to my private message? Not much juice left and using friend's WI-FI as you cut me off guys - up stream without a paddle - cannot contact my GP or Cardiac Nurse. Come on Guys - I need support here.
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James
(@Darklangers) reported
@VodafoneUK hey the M28 area seems to be having an issue with the Internet, no 4G bars at all. Is there maintenence work?
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Andrew Leslie
(@Eilselwerdna) reported
Thanks @VodafoneUK for nothing, 24 hours after switching from sim to esim, contacted your tech support to find out they ticket had to be "pushed". Now another 24 hours without service when working from home. Hello #ofcom
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Keith Hurrell
(@keefyweefy) reported
When did @VodafoneUK service become so poor?
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Stewart Murdoch
(@Murlan9) reported
@VodafoneUK Hi Vodafone. Let's do this in public since I tried privately and got nothing. My complaint is on the link, all of my complaints are in my customer notes. . Your head of customer experience, has my account number as I messaged her directly and didn't receive my call she promised
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Whippersnapper
(@Whipper04651805) reported
Absolute awful customer service with Vodafone UK, line went live 26th still no service. #nocallsback #broadband @VodafoneUK
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JT PE
(@jtowePE) reported
Seriously @VodafoneUK 4th week of problems, now sent a formal complaint, been lied to repeatedly and today is the last straw. Strongly advise anyone considering leaving @O2 @TalkTalkGroup from an apparent better deal, they are miles better than this awful company! Don’t do it!
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✨Little Parry✨
(@MadameCupcakes) reported
@VodafoneUK This is not the experience I expected from @VodafoneUK either, when I first joined up 20 years ago - you guys were such a good company with good customer service - the last few weeks I have been treated very badly by Customer Service, all saying differing things, no consistency.
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Alkebulan Pearl
(@alkebulan_pearl) reported
@officialgiggs @SkyHelpTeam @VodafoneUK are actually the Worst of the lot. They will even take unauthorised payments out of your account. You have to watch them.
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Sam
(@Sam14Nov) reported
from
London Colney, England
I've recently become a member of your network @VodafoneUK. Have to say that it's been an absolute letdown as far uninterrupted data service goes. Y'day was my first day with you & ever since, the connection's been inconsistent. Can you please check and rectify this on priority?
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Sam
(@Sam14Nov) reported
from
London Colney, England
@VodafoneHeIp I've recently become a member of the @VodafoneUK network & have to say that it's been an absolute letdown when it comes to uninterrupted service. Y'day was my first day with you & ever since, the connection's been inconsistent. Can you please check and rectify this?
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Will deBrún
(@willdebrun) reported
@VodafoneUK ridiculous customer service. Been on chat for 2.5 hours now and still no better off with my query!!
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Pete
(@peteh678) reported
Thanks for your email, telling me I'm out of contract and unless I take a new one, my bill goes up 50% @Plusnet So, you'll be pleased to know I have taken out a new contract - with @VodafoneUK / @CityFibre Love, Your ex customer.
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Candice Johnson
(@candicejj) reported
@VodafoneUK I was going to tweet about the great customer service yday; until I found out you’d cancelled my order and I had to start a 90min process all over again with no acknowledgement of the fault on your end - makes me wonder why I even renewed! #Vodafone #unhappycustomer
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JJ
(@JarvisJonny) reported
@VodafoneUK I have an issue with my most recent bill and need it sorting can’t get through to anyone as I keep getting told to go to your online chat which doesn’t work is there anything you can do??
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PresumingEd
(@SwissBarney1) reported
@VodafoneUK it’s impossible to speak to a human to get support. Shall I just email Nick Read?
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Whippersnapper
(@Whipper04651805) reported
Just wondering do @VodafoneUK value their customers at all ? Appaling Service #Vodafone
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TonyCross
(@Lokster71) reported
When you have an issue with @VodafoneUK and you wonder whether you can be bothered going through the rigmarole of trying to get past all the things they set up to stop you talking to a human being.
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Zac
(@ZacRace) reported
@officialgiggs @SkyHelpTeam @VodafoneUK It's not even they overcharged me. It's that they claimed I missed a payment when I provided statements proving I paid my bill. They then credited me £50 and then took it straight off me for no reason then claimed I still owed the money. Disgusting service
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Penny Roberts and Pickle
(@PoplarsPenny) reported
@VodafoneUK your customersevice is crap all I want to do is speak to someone in person not an automated payment system. I'm seriously thinking of cancelling my contract
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for the record....
(@Cads247) reported
@VodafoneUK Jamie. Makes no difference. I don’t have a Vodafone mobile so can’t call 191. That shows how much Vodafone really don’t care. Get a manager / supervisor or someone in authority to call me directly. I’m sure if I was a multinational company with same issues I’d get a call!!
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æ
(@aendrew) reported
Aaaaand @vodafoneuk has seemingly just stopped responding to me altogether, haven't received a response since 9 p.m. last night. Great customer service folks, 10/10. /s
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ELHTCritCarePharm
(@ELHTAntimicrob) reported
@VodafoneUK @VodafoneGroup Sort your customer service helpline out! Had no broadband since November and I’ve just been on hold for an hour trying to sort it out... only to be cut off! #notgoodenough #poorcustomerservice
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Ambs
(@amberrose129) reported
@VodafoneUK can someone from your customer service please contact me ASAP in regards to my previous account. Thanks
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Kim Cowley
(@KimCowley2) reported
@VodafoneUK @ianmid1 Pay as you go 1 has started to charge me for incoming text even when my phone is off, as well as charging for calls I have not answered. disgusting service
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Kim Cowley
(@KimCowley2) reported
@VodafoneUK @ianmid1 And am still waiting for you to sort this out, vodafone used to offer a good service, what has gone wrong?
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Alex Tebb
(@alex_tebb) reported
@VodafoneUK Yep, says I have good coverage but I don’t, and signal drops regularly
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Ged Jackson
(@gedjackson) reported
Surprise surprise @vodafoneuk will not pay my cashback to @quidco therefore i do not get paid the £80 cashback. Starting to become the norm! I'm stuck in a 24 month contract with no means to cancel without penalties. #ripoff