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Vodafone service status: outage reports and connection issues

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Full Outage Map

Vodafone offers mobile phone, mobile internet, SMS and voicemail to consumers and businesses.

Problems in the last 24 hours

The graph below depicts the number of Vodafone reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Vodafone. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vodafone users through our website.

  • 53% Internet (53%)
  • 21% Phone (21%)
  • 12% Wi-fi (12%)
  • 11% Total Blackout (11%)
  • 2% E-mail (2%)
  • 1% TV (1%)

Live Outage Map

The most recent Vodafone outage reports came from the following cities: Newcastle upon Tyne, Sheffield, London, Barnet, King's Lynn, City of Westminster, Basingstoke, Halifax, Southall, Glasgow, Newbury, Wandsworth, Blackwood, Portsmouth, and Birmingham.

CityProblem TypeReport Time
Newcastle upon Tyne Wi-fi 16 hours ago
Sheffield Internet 17 hours ago
London Internet 20 hours ago
London Internet 21 hours ago
London Internet 2 days ago
Barnet E-mail 2 days ago
Full Outage Map

Community Discussion

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Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

  • meatcudgel1
    Bristly 🇬🇧 (@meatcudgel1) reported

    @Oocnan @VodafoneUK @vodafone No service in south Norfolk for 2 weeks They keep saying maintenance is complete ....every few days changing the completion date. I tried network coverage checker but ...surprise surprise it's not even loading. So as of a few minutes ago I've left Vodafone after many years .

  • ParisahHussain
    Parisah Hussain (@ParisahHussain) reported

    @VodafoneUK Hi I am trying to speak to live agent, but the website is down! When will this be fixed?

  • KarlAustin
    Karl Austin (@KarlAustin) reported

    What is going on @VodafoneUK ? Ever since you bought @ThreeUK your network has been awful. An Edge signal in the middle of @LoveMeadowhall ?!! Frequent zero throughput, degraded signal strength *everywhere*. It's like going back in time 20 years!

  • eva_offord
    Eva Annamarie Offord (@eva_offord) reported

    @VodafoneUK are there any actual human beings employed at Vodafone? Am getting close to erupting due to not being able to speak to someone. The automated service is useless!

  • sophcope4
    Sophie Cope (@sophcope4) reported

    @VodafoneUK absolutely appalling customer service been with you around 7 years trying since October to upgrade! Complaint logged assured the problem cancelling the order was fixed and yet again it’s cancelled! 🤬

  • JulieNobbs
    🤓 Julie 🤓 (@JulieNobbs) reported

    @VodafoneUK #OpenReach Why does my son have 2wait 4over 10 weeks to get his new broadband supplied by u guys? He’s a brand new customer, in a house that has NO broadband atm, how can he work from home without any internet? This is NOT good customer service, he is NOT very happy😳

  • excitedpixels
    Jeremy Wood (@excitedpixels) reported

    @VodafoneUK another raise of £1.80 this is over the declared amount year on year. The nations rip off not nations network. Not right

  • badgersrock22
    Alli O'Hara No. 3665 on a translist... 🙄🤡🌍 (@badgersrock22) reported

    @VodafoneUK - we signed up to a new contract with a new phone. Not ONE WORD about the delivery of the new phone (I'm moving on from a housebrick!) but you've started charging us the new rate for the non existent phone - what next - do we cancel the whole shooting match?! Poor.

  • WailZch
    Wail Zch (@WailZch) reported

    @VodafoneUK Hi, I’m abroad and I deleted my eSIM. I requested a SIM swap but the QR code is not working. I also cannot receive SMS verification codes because my number is inactive. Please help me reissue a new eSIM QR code and verify me another way.

  • SOAMER
    Sir Richard B-H-Soame 13th BT (@SOAMER) reported

    Breaking News @ThreeUK @VodafoneUK @SMARTYMobileUK Currently there is a scam going on for upgrading your account to 5G because of signal issues! These 3 companies of HUTCHINSON 3G don’t care about its customers in fact they have sold their database with every ones numbers on

  • chuxjohn
    John Gly (@chuxjohn) reported

    @VodafoneUK , i have been treated unfairly and over billed for the past 2 months. Paying 233 pounds for calls and over 180pounds is simply outrageous. I kept explaining to your customer line but they never got it right. Is this how a loyal customer of 4 years should be treated?

  • Naz91199
    NZF (@Naz91199) reported

    @VodafoneUK how can I make a complaint and speak to someone in the UK? I have had no internet for over a week now and open reach are doing a terrible job and I'm getting no where with Vodafone as well.

  • AntiqueA38495
    ANTIQUE ASSASSINS (@AntiqueA38495) reported

    @VodafoneUK Dreadful customer service. I bought a £40 bundle that doesn’t work or give me data. I’ve spoken to four agents and been told different things. The last promised a credit, then hours later said they couldn’t do it due to “technicalities.”

  • Steve_Butler
    SB78 (@Steve_Butler) reported

    @VodafoneUK Ever since I switched to you I've had connectivity problems I've constantly called for help & nothing works Luckily my contract runs out in a couple of months Can't wait I regret switching to you Can't wait to leave

  • petecogger
    AgeofInsanity (@petecogger) reported

    @VodafoneUK gi careful before you sign up to Vodafone. Their 5G service is hit and miss and they prevent you from using WiFi calling - so you can't call or receive calls - poor behaviour

  • JohnMJames1
    JohnMJ (@JohnMJames1) reported

    @ThingsByNik @VodafoneUK Apparently they are doing some work on the mast in Rainhill village which might be affecting it. Mine has been poor since I switched 6 months ago. It’s practically a dead signal when I’m in Dentons Green watching FC St Helens. Disappointing

  • foxtechnical
    Dave Fox (@foxtechnical) reported

    Lovely technical advice from @VodafoneUK with a local mast ‘under maintenance’ a whole village suffering. And they want me to reset all network connections losing all Bluetooth/wifi passwords. And it’s will only take 3-5mins of my time. It’s a mast issue not device issue.

  • karoonieb
    roonie b (@karoonieb) reported

    @VodafoneUK hey Vodafone, no wifi for 24 hours now, was told it was a City Fibre issue that would be fixed by 10pm last night but its still out, and today I cant get through to any agents via the chat function on the website.... I need an update please

  • RaaBee195134
    B.A.T (@RaaBee195134) reported

    @VodafoneUK been let down massively by your activations department with lies. Massively disappointed as this has caused me massive issues

  • MrTea_CSGO
    Mr. Tea (@MrTea_CSGO) reported

    @VodafoneUK I'd suggest removing whatever access people have to the service that's generating 2-FA codes. It's coming directly from yourselves and anyone less aware may fall for this scam.

  • Cole9189
    Cole80 (@Cole9189) reported

    @VodafoneUK oh dear.. not only do your chat team lie, you then offer compensation but never apply it to my bill & to top it off want to put me in a new 24 month contract because I’m moving house or charge me £60 cancellation fee, even though you owe me money. #Shenanigans #scam

  • JamieAdStories
    Jamie A (@JamieAdStories) reported

    I am so fed up with having connectivity issues with my home broadband. Every time I ring they say they have fixed it and then it goes off again. I would not recommend @VodafoneUK for broadband.

  • SOAMER
    Sir Richard B-H-Soame 13th BT (@SOAMER) reported

    Breaking News @ThreeUK @VodafoneUK @SMARTYMobileUK Currently there is a scam going on for upgrading your account to 5G because of signal issues! These 3 companies of HUTCHINSON 3G don’t care about its customers in fact they have sold their database with every ones numbers on

  • Garym0211
    Gary marr (@Garym0211) reported

    @VodafoneUK I have had no signal since 8:30pm last night? Can don’t e help me with this as I was told it would be down for 10 minutes, cannot call you as I have no signal !!!

  • igivepropofol
    stop the war (@igivepropofol) reported

    @VodafoneUK Do you have a customer service complaint email address for any manager? Or are poor customers just left at the mercy of overseas call centres that are no help? My phone has not been working since last Friday evening. Can you provide an email address so I can write a complaint and explain the events? I am also pursuing this with the regulator.

  • _MartynStacey
    MS (@_MartynStacey) reported

    @VodafoneUK @vodafone has terrible customer service

  • RuthRobinsonLon
    Ruth Robinson (@RuthRobinsonLon) reported

    Just wondering why Three Mobile are providing me with broadband now I'm not paying when they and Vodafone consistently failed to provide me with service when i did pay them for 2 years eh @VodafoneUK @3mifi I mean the way they treated me while i was in Palermo was the worse ever ( refused to let my payment for roaming go through so I'm wandering back streets in 80 degree heat ) and their minions are trained to lie like robots - need i go on. Putting them out of business after they have insulted my intelligence for 2 years is the only option. Their complaints people are as bad as Barclays - professional liars and yes i know the government are behind my suffering. I've know it for some time and 2 punctures in a row in Dublin recently confirms it is to protect the male Ex. Yeah I'm straight

  • steph_sargent
    Steph (@steph_sargent) reported

    @VodafoneUK - I’ve been on hold for 15 minutes now… trying to resolve a complaint… how long do I leave it before this becomes another major complaint?

  • jnoonphoto
    Julianne Noon (@jnoonphoto) reported

    Shocking service from @VodafoneUK staff keep putting phone down when we ring. In store staff tell us they can’t help us to ring up. Online chat tells us to go in store. Ridiculous! No phone since Wednesday. We simply want to transfer e sim to a new phone.

  • TheAlexOToole
    Alexandra O'Toole (@TheAlexOToole) reported

    Hey @VodafoneUK I transferred broadband to you last Weds. It doesn’t work. The booster you made me upgrade to also doesn’t work. I have been on to nearly 10 different chat agents since then + noone can help me. My landlines don’t work with your system. I am stuck in your system