Vodafone service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Vodafone reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Vodafone users through our website.

• Internet (66%)
• Phone (14%)
• Wi-fi (12%)
• Total Blackout (5%)
• E-mail (3%)
• TV (0%)

Live Outage Map

The most recent Vodafone outage reports came from the following cities: Ipswich, London, Chatham, City of London, Cardiff, Bedford, Manchester, Bristol, Aberdeen, Leeds, Liverpool, Nuneaton, Waltham Forest, Newcastle upon Tyne, and Batley.

City	Problem Type	Report Time
Ipswich	Internet	7 hours ago
London	Phone	8 hours ago
London	Internet	10 hours ago
Chatham	Phone	13 hours ago
City of London	Internet	19 hours ago
Cardiff	Phone	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Audrey D (@FellowStargazer) reported 6 minutes ago

  Dear @VodafoneUK . ***EXPLAIN*** why, since your 'amazing' deal to access 3 network, my wireless broadband and mobile phone connections at home have been MUCH ***WORSE*** not better! 😶😡 (FOR WEEKS meh)

• 
  FINGERSJOHN✌ (@jnafr) reported 6 minutes ago

  @ThreeUKSupport @VodafoneUK B43 Birmingham dreadful service.

• 
  Delwar Ullah (@Sheffield128) reported 7 minutes ago

  @VodafoneUK now Gemini can notice your voice and ask if you’re okay it would be good if she could work the same as the Apple Watch works with your Apple phone that if I wasn’t okay, she could go and get me an Uber all other help

• 
  Tevis Knight (@tak_1505) reported 14 minutes ago

  @VodafoneUK 3 days now with no Wi-Fi, none of your call centre customer service agents can help, no openreach engineers working on any of the cables nearby ??

• 
  🏴‍☠️ emo king song mingi 🏴‍☠️ (@minkimeal) reported 14 minutes ago

  @VodafoneUK Potentially the worst network in the U.K.! Been without broadband for 4 days now and had engineer no shows and 0 help from customer service. Got made to buy a repair part to prove it was broken when it wasn’t even the cable that’s the issue !! Ridiculous

• 
  HighTower (Kev) :) (@Kev_Bakeruk) reported 21 minutes ago

  @VodafoneUK Hello. I have asked for the "Super Wi-Fi setting to be removed from my account as I want to control my router not use a broken app or call up when I want to change something, I asked for this to be done 5 days ago! I am on day 5 and it still turned on! I was told on Friday it was taken off my account but it's not! I am on the phone again to try and get this sorted AGAIN!

• 
  simon withers (@KalEl_WBS) reported 21 minutes ago

  Why is it on iOS there’s no ui change to say you’re on 5G+? @EE & @VodafoneUK both say they have 5GSA or ultra 5G but you never know if you’re connected to that and not just the normal 5G.

• 
  Chloe Dannielle (@MsChloe96) reported 23 minutes ago

  @VodafoneUK A truly awful service. How dare I move house? Disconnecting your service has been the most stressful part of this process and they’re still chasing me for money that I don’t owe. Call back requests ignored. Hurried off the phone quite rudely. Promises made and unkept.

• 
  Sanford Charles (@SanfordCha59884) reported 27 minutes ago

  @VodafoneUK Using Deloitte LLP, Vodafone-Three argued at Reading Crown Court on the 8th April 2026 that I did not have a Subscriber Service telephone Contract that was taken out on 03 January 2019 after a New Promotion. I had a £20.00 monthly Big Bundle and changed to monthly

• 
  jas Brown (@jzyb) reported 28 minutes ago

  @VodafoneUK how can someone in one of your stores change my account from personal to sole trader is beyond me. Now saying I can’t upgrade until this is changed but no one willing to sort it out. Such poor service received in store today and through chat line

• 
  Danielle Price (@missD_price) reported 32 minutes ago

  What an absolute joke @vodafoneUK customer services is!!! You can't speak to a person and the chatbot just goes around and around in circles!!! 😡😡

• 
  deeps (@deeps_k) reported 34 minutes ago

  @VodafoneUK trying to raise a complaint for some poor customer service received of late. Please provide details on raising a formal complaint

• 
  Helairmike (@helairmike) reported 36 minutes ago

  @VodafoneUK as a Vodafone pro2 customer with an ultra hub - why have they now sent me a hub 6 which is inferior but still charging me the premium price?

• 
  Holly (@Holly_Radcliffe) reported 40 minutes ago

  @VodafoneUK been without service since Monday. I cannot make phonecalls or be contacted. This is a huge concern as I have had to inform my daughter’s school if I am needed to call my husband. You expect me to pay my bill but I am not getting a service at all ???

• 
  jas Brown (@jzyb) reported 44 minutes ago

  @VodafoneUK the service I received in store today was not acceptable.

• 
  James S Taylor. (@LFCRhinos) reported 45 minutes ago

  @VodafoneUK can I get a new handset even though I’m on a sim only contract? Please help if possible

• 
  david Baillie (@ferrettrout1) reported 48 minutes ago

  @VodafoneUK Hi I got a call from someone but i missed it I don't know how long they waited for me to answer my mobile phone I am a Vodafone UK customer and would like to find out

• 
  Karen Loughridge (@KLearn) reported 48 minutes ago

  @VodafoneUK I’m looking for a new business account using my existing business number to replace inadequate @EE offering and atrocious customer service. Best outlet please for Business customers Nr Sheffield?

• 
  F. (@_ifez) reported 49 minutes ago

  @VodafoneUK your customer service has gone ****.

• 
  GLJ (@garethlj1) reported 49 minutes ago

  I can’t believe that @VodafoneUK won’t let me cancel my mothers monthly fees without a power of Attourney - she has been in a home for the last 2 yrs with no ability to use a phone but Vodafone happily take their fees every month even though they know the situation. @DementiaUK

• 
  ❌ David Taylor 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧❌ (@Taylod61) reported 52 minutes ago

  Why does my @VodafoneUK network keep sued crashing? It’s happening multiple times every day. Cant they sort their **** out?

• 
  IainMcCallum (@Iain_McCallum) reported 52 minutes ago

  @VodafoneUK - wow! Not exactly so keen to help when it’s a problem you’re having to deal with. Utterly disgraceful. No respect for your customers. All about screwing money out of people and then leaving us to languish in your techspeak when there’s a problem.

• 
  MMAdork (@cardiokingjosh) reported 53 minutes ago

  @JMF1498 @VodafoneUK My internet has been down for 3 hours, having to use data absolute **** broadband

• 
  Leoy S (@l3roy0) reported 53 minutes ago

  @VodafoneUK @Alisoncurran5 @VodafoneUK Hi, I urgently need help changing my recent SIM order [Order number: WEB-0001000055615335] to an eSIM QR code via email, as my phone doesn't support physical SIMs. I can't call the support line. Please check your DM or reach out to me! Thanks.

• 
  jim carroll (@jamcrr) reported 54 minutes ago

  @VodafoneUK can you help me My powerhub has stopped working off WiFi but the wired connection are ok can you suggest a fix for this

• 
  John D (@JohnDemeza) reported 56 minutes ago

  @VodafoneUK what is your email address for complaints please for personal phone issues ?

• 
  Emma S 🩵☁️ (@TheWildLemons) reported 57 minutes ago

  @SomersetBobby @VodafoneUK I have problems right now. I used my 5G to check the network connectivity site. Says there's no reported issues. Funny considering there's not a single light on the fibre box in the wall & not a single light on the router lmao.

• 
  shar (@sharloola) reported 59 minutes ago

  yes i do have a phone addiction my wifi is bad and my data isn’t working (@VodafoneUK what’s ur issue) it’s been ruining my mood for a week

• 
  Tracey Davies (@miss_traceydav) reported 60 minutes ago

  That was the weirdest afternoon ever - Sky broadband went down around 2pm and has just come back. However, we all then also lost the mobile data signal too - how is that even possible when they are not connected?! @VodafoneUK I had no way of finding out what was happening

• 
  LAMS LUANI (@LamsLuani) reported 1 hour ago

  @VodafoneUK is the worst phone service provider in the UK hands down