Vodafone service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Vodafone reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Vodafone users through our website.

• Internet (55%)
• Phone (19%)
• Total Blackout (11%)
• Wi-fi (11%)
• E-mail (3%)
• TV (1%)

Live Outage Map

The most recent Vodafone outage reports came from the following cities: London, Neath, Lancing, Hammersmith, Bracknell, City of Westminster, St Albans, Glasgow, Islington, Edinburgh, Barnet, Manchester, Birmingham, Bishops Stortford, and Treharris.

City	Problem Type	Report Time
London	Internet	7 hours ago
Neath	Total Blackout	14 hours ago
Lancing	E-mail	2 days ago
London	Internet	2 days ago
London	Internet	2 days ago
Hammersmith	Internet	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dave Brady (@davebrady22) reported 6 minutes ago

  @VodafoneUK I'm a new customer, how do I claim back my previous provider's early termination fee?

• 
  Giacomo Burrasca 🇮🇹 (@monkeyinawalnut) reported 6 minutes ago

  Well played @VodafoneUK Trying to enable roaming for my daughter whilst she is Spain has now lost you a customer. Terrible customer service

• 
  samantha mitchell (@cleopatra2k) reported 11 minutes ago

  Help! I need away from @VodafoneUK zero customer loyalty rewards - prices go up and up while benefits get removed- I have had mine and both kids phone and broadband with these guys for years- shockingly rubbish service #mobilephone #network

• 
  Rachel (@Rachel___001) reported 12 minutes ago

  @VodafoneUK how on earth do you get to speak to a human? “TOBI” is crap, your call system after pressing 1, 2, etc etc cuts you off. Absolutely **** frustrating customer service.

• 
  John from britain (@Johnfo1428695) reported 19 minutes ago

  @VodafoneUK @shaunledge52057 Terrible customer services and the service is rubbish

• 
  𝐙𝐮𝐡𝐚𝐢𝐫 (@zu_h_air) reported 20 minutes ago

  @VodafoneUK your support has been quite disappointing. I ported from Three this Monday and it was successful however I cannot access the app at all, only the website works. Looks like it's a reprovisioning error on your side. Investigation was raised but nothing's come out of it.

• 
  RICHFORLIFE1980 (@richforlife66) reported 28 minutes ago

  @VodafoneUK 5+ years of loyalty and this is how I’m treated? Broadband disconnected without permission and money taken from my account unlawfully. This is completely unacceptable. Fix this immediately and refund me in full.

• 
  𝐂 𝐀 𝐌 (@CTx03_) reported 32 minutes ago

  @News_FC26 @VodafoneUK Try get @youfibre had them for like 2years now and never experience lag.

• 
  Ellie & Layla AKA : Digger & Biscuit (@DiggerandB) reported 32 minutes ago

  @VodafoneUK I’d like to phone you and make a complaint but as I have no service ( for over two weeks) I can’t make or receive any calls! Any idea when you might get the / a transmitter working in PE12? Oh, and what compensation are you offering for providing no service?

• 
  simon taylor (@simon5843) reported 32 minutes ago

  @VodafoneUK yet again piss poor from your company, new phone not working, 24 hrs with no working phone and your company hasn’t got a clue . To be told go into store as can’t do nothing on line, I show you that after 30 year I’m off to another shop to do business as you care

• 
  Child of God (@LilKonfuse) reported 35 minutes ago

  Dear @VodafoneUK, my account has been suspended again despite my direct debit being set up. I’ve spent 2 months trying to fix this, and it risks my credit rating. Please resolve urgently.

• 
  Mr O (@mikel_funky) reported 35 minutes ago

  @VodafoneUK can you fix the ****** internet on your broadband FFS

• 
  Chris Barnsey (@BarnseyChr77489) reported 37 minutes ago

  @VodafoneUK i Phone up Vodafone and spoke to someone from Vodafone and I asked someone about my Amazon gift card and she told me that they would not issue it until six months in because they want to make sure that people pay and don’t just back out after getting their Amazon gift card so

• 
  Ron Evans (@evz1958) reported 41 minutes ago

  @VodafoneUK problems ME20 / Lakefield? Had no internet all morning😥

• 
  Scott (@scottmacg3469) reported 44 minutes ago

  @VodafoneUK Another outage on Vodafone internet tonight in Glasgow. What a shite service they provide.

• 
  el mono del mar (@JoelBlaackman) reported 45 minutes ago

  @VodafoneUK no WiFi all day and no communication on the issue, not ideal.

• 
  @screechy (@screechy451738) reported 46 minutes ago

  @VodafoneUK I have an open complaint (167430127). I'm moving house locally and you can only provide 60 Mbps instead of my contracted 900 Mbps. Your agent is demanding a £555 exit fee for a service you can no longer provide. This is a material detriment.

• 
  Michael Berry (@michael91510009) reported 46 minutes ago

  Seems bizarre that despite being on the phone for over an hour @VodafoneUK has told me that I’m unable to raise a complaint by phone, despite their policy say I can. Hmm a phone company that you can’t complain by phone ? ?

• 
  CAR0LE (@C4R013256) reported 47 minutes ago

  Hello @VodafoneUK I have lost count of the number of times I have tried to contact you today. I have been cut off each time (so not a great advertisement for your network!!)

• 
  RedJD77-78-81-84-05-19 (@RedsfanJD) reported 48 minutes ago

  @VodafoneUK supposed to have gone live with your fibre broadband service on 31/3/26.... Still waiting ... Poor but I guess you will blame @WeAreOpenreach

• 
  CityFibre (@CityFibre) reported 49 minutes ago

  @hollymorgs @VodafoneUK Sorry to hear about the trouble your father has been having with his installation. Since the service is with Vodafone, they are responsible for managing and scheduling all installation appointments. Please continue to coordinate directly with them to get this resolved. Thank you.

• 
  Gareth Paul Fradgley (@gpfradgley) reported 49 minutes ago

  @VodafoneUK you are tying to tell my Dad 26Mbps is a normal upload speed on your 900Mbps service. He is getting full download speed but the upload ratio is off and your support team member was not trained correctly. This speed is way off!

• 
  peter wilson (@wilsonpeter48) reported 54 minutes ago

  @VodafoneUK why do you whack our bills above inflation every year, it's bad enough you don't allow free picture messages unlike sister site voxi who give you free picture messages in October I will have no choice to go down to SIM only or contract free service you prices are

• 
  Sophie Cope (@sophcope4) reported 55 minutes ago

  @VodafoneUK absolutely appalling customer service been with you around 7 years trying since October to upgrade! Complaint logged assured the problem cancelling the order was fixed and yet again it’s cancelled! 🤬

• 
  Bob Baird (@VanDeretto) reported 55 minutes ago

  @VodafoneUK Why am I getting so poor 4G coverage in KA9 1UH?

• 
  Josh Peel (@joshorangepeel) reported 59 minutes ago

  @VodafoneUK waste of time speaking to complaint manager, couldn't even make sense , telling me "cant do anything for me" NO ITS THAT YOU REFUSE TO DO ANYTHING absolutely evil company . CUSTOME LOYALTY MEANS NOTHING TO THESE PEOPLE ANYMORE

• 
  James Hunt (@jameshunt312) reported 1 hour ago

  @VodafoneUK Having shocking customer service from @VodafoneUK. Son has returned from Australia and PAYG sim doesn't work. Say they can't help unless phone is with me! Ridiculous!🤬

• 
  Lee Harris-hamer (@harris_hamer) reported 1 hour ago

  @VodafoneUK is an absolute disgrace. I’ve been a customer for 20 years, I have 5 lines with for my business and pay over £200 per month, I’ve had no phone network for over 5 days, beeen to the shop twice, an excess of over 8 hours rining customer service 1)

• 
  Moi (@YewneekPhoto) reported 1 hour ago

  @VodafoneUK have you got anyone in the UK I can speak to? Actually call, speak, voice? I cannot undertand the heavy accents of your retentions teams and it clearly is bad for your business. A human would be nice.

• 
  antony hall (@anonymous_stAff) reported 1 hour ago

  @VodafoneUK hi, what is the process for getting an old Vodafone account which is no longer active fully closed and removed from my credit file? I haven’t been a Vodafone customer for over 12mths, yet you still appear on my credit file with an update as recent as March 26??