Vodafone Outage Report
Why is my Vodafone service not working?
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Vodafone offers mobile phone, mobile internet, SMS and voicemail to consumers and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Vodafone reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Vodafone. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Vodafone compensate me for the outage?
The recent Vodafone outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Vodafone if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Vodafone has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Vodafone users through our website.
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Internet (61%)
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Phone (14%)
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Wi-fi (13%)
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Total Blackout (9%)
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E-mail (2%)
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TV (1%)
Live Outage Map
The most recent Vodafone outage reports came from the following cities: London, Sevenoaks, Hammersmith, Athy, Dublin, Liverpool, City of Westminster, Edinburgh, Batley, Luton, Portsmouth, Birmingham, Glasgow, Croydon and Aberdeen.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Sevenoaks |
Phone | |
| Hammersmith |
Wi-fi | |
| London |
Phone | |
 Athy |
Phone | |
| Dublin |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vodafone Issues Reports
Latest outage, problems and issue reports in social media:
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I. M Imonioro
(@imonioroi) reported
@VodafoneUK the service I’ve just received was extremely poor. My time wasted, your agents require additional training and considering leaving
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simon medley
(@simeds) reported
Customer service @VodafoneUK has left me exasperated and angry- you need to sort your systems out. Being told I 'd have to phone again tomorrow to make a complaint sucks- i've already wasted enough of my time- why should I waste more
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pop
(@POPMEUPUK) reported
@VodafoneUK wow must be your shortest customer ever bought 3 contracts with the view of being another 5 over and cancelled within 24 hours due to the worst disappointing customer service experiences in my life , to the point of laughable . Some internal work needs to be done !
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Matt K
(@MatthewKiziltan) reported
@VodafoneUK just switched to you guys from EE but I don’t see a wifi network on the London Underground? How do I connect?? @TfL
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Monkey Scotch
(@MonkeyScotch) reported
@VodafoneUK I switched from EE but I’m unable to login to MyVodafone, keeps telling me there is an unexpected error and to try again later. All I’ve achieved so far is constant chatbots of no help, could a real person assist? Thanks.
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rhys 🌍
(@rhysthomashello) reported
@VodafoneUK hi, I can't DM you but I can't get any phone signal in my house or in my work - can yiu tell me what to do? I'm paying for a non-existant service?
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JoJo Newman
(@JoJoNewman) reported
@VodafoneUK 1 genuine question. I’m keen to understand why you have blanket charges for your contracts with no consideration of network coverage for your users. I could pay £50 a month for a contract and live in London where I receive full 4/5G coverage all day. Or I can live
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C Harper
(@Craigafc80) reported
@VodafoneUK I've been waiting for a new phone since the 20th September but still not received. I've called your customer services but after 20 minutes holding it told me no-one is available and to try online chat. I tried online chat and it told me to phone! Please help
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Ross Mac 🔋⚡🚗
(@EV_Nerd) reported
@ian_c_elliott @virginmedia @VodafoneUK Strictly speaking the infrastructure was done by Gigafast, but this runs the fibre directly into the house whereas Virgin Media is fibre to a cabinet then copper to your house which is why bandwidth is limited. But also sheer volume of people on VM causes issues too.
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alex marszalek
(@alexmarszalek) reported
@VodafoneUK why was I told that I would receive compensation from Vodafone once my phone issue was resolved, yet today, the day after my phone starting working again (19 days later) why was I told that I was due no compensation?
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Ben Kenifick
(@BenKenifick) reported
@VodafoneUK can you *please* sort out the broadband issues in Langford, Bs40 5. We have weekly issues - no Internet all afternoon now.
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Pete Sutton
(@Petesuttonboy) reported
@VodafoneUK over 45 minutes waiting on the phone. Over 1 hour on the chat and been transferred 4 times. Customer service sucks
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An old style conservative
(@old_style_tory) reported
@VodafoneUK Vodafone has to be the worst provider ever. Systems are always down. They can’t solve tech issues. They can’t provide support for Apple Watch either. Only thing they seem to excel at is collecting their direct debit. Pathetic
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Pavlo
(@pavanks04) reported
@VodafoneUK how can we contact your chief operations officer and head of service. I have some serious concerns with the service I have recieved and continue to recieve and now need to escalate it as it is evident the contact centre managers are not capable of taking calls.
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JessfromWales©
(@JessfromW) reported
@VodafoneUK Another week, not working from home courtesy of Vodafone broadband. Wonderful. I have daily deadlines to achieve and cannot with yr useless service. I've just switched to Sky fibre broadband instead of waiting for grey blinky lights on the hub.
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Pain 1993
(@Rymassssss) reported
@VodafoneUK fix your WiFi man
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НАйл маклеод
(@Niall_MacLeod) reported
Hey @VodafoneUK not able to save to @SquarespaceHelp again. Happens regularly with your 4G network. Switching on a VPN solves the problem so it’s definitely on your side.
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Joseph Moss
(@mossenator) reported
@VodafoneUK broadband down again. The service is so unreliable lately. The search for a new reliable broadband provider begins
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LuckyScratchcardsUK
(@uk_scratchcards) reported
@VodafoneUK data issues since last 3 days in TW7 postcode...when it will be restored ???
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JoJo Newman
(@JoJoNewman) reported
2 @VodafoneUK in a rural area and pay £50 for the same contract by to have - at most - 2 bars of 4G if I’m lucky every 400m. You keep saying that you’re the service provider for rural Britain but you’re not. You’re an absolute joke.
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Crisis-command
(@CrisisManUK) reported
@VodafoneUK Hi ordered a S21 Ultra 5G 10 days ago with advised delivery of 1-2 Weeks assured it would be within that time. Still no phone and received a msg saying next update in another 10 days. Disappointed.why mislead customers?? Cust services can't help.
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Hannah Parham
(@HannahParhamx) reported
@VodafoneUK Never told this on the phone? Rang twice to be told to phone back once contract ended so if I had cancelled my contract you wouldn’t have taken this months bill. Makes zero sense and quite frankly ridiculous. Why was it not done on a prorated basis like other businesses?!
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The Marvellous Muttdini 🏴🔰💜🤍💚
(@bigwows) reported
Hey @VodafoneUK I just put thru a SIM only renewal and got a web order number but logging in to the app it’s still showing the old plan details and saying I can upgrade! Should I do it again or is your system just slow and I should check it out later?
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Eden
(@GoblinPrincess6) reported
@VodafoneUK Hi April, I managed to get this resolved. After being hung up on several times and then on hold for an hour, I decided to go through as a new customer and was spoken to within minutes. Strange that 🤔
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Johan74
(@Johan7480206819) reported
@VodafoneUK Hi, my broadband is down in the NP11 area. Can you advise when it will be back up as this is the 2nd time in a matter of weeks. Thanks
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David Sweetland
(@DavidSweetland) reported
@rae7373 @VodafoneUK They rang me on Tuesday, wasn't convenient so I asked them to call today at 10. They didn't. Internet down for an hour.
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Ian Bland
(@Ian_Bland83) reported
@VodafoneUK your call centre teams are poor, do not understand a basic issue. Tried explaining a number of times the concern to be told rubbish answers that are incorrect. Basic training needed, really frustrating. Logged a complaint, to which the guy said nothing will happen 😩
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Simon Burt
(@SimonDBurt) reported
@VodafoneUKBiz your business broadband service sucks. I hope we get our 98% refund for the 2% promised speed we have been receiving! @VodafoneUK #getittogether #learncustomerservice
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pop
(@POPMEUPUK) reported
@VodafoneUK .. I must be your shortest customer. Signed up for 3 contracts with the view of bringing another 5 over . Within 24 hours cancelled the lot due to the most disappointing customer service Experience have ever encountered in my life . #disappointed #avoid
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Trudy Walters
(@TCWilkins73) reported
@VodafoneUK Unfortunately not your broadband lately, the last few weeks experiencing it going down on such a frequent basis. Interfering with work and daughters studies