Vodafone Outage Report
Why is my Vodafone service not working?
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Vodafone offers mobile phone, mobile internet, SMS and voicemail to consumers and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Vodafone reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Vodafone. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Vodafone compensate me for the outage?
The recent Vodafone outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Vodafone if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Vodafone has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Vodafone users through our website.
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Internet (49%)
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Phone (33%)
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Wi-fi (10%)
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Total Blackout (6%)
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E-mail (2%)
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TV (1%)
Live Outage Map
The most recent Vodafone outage reports came from the following cities: Glasgow, Matlock, Kingston upon Hull, Derby, Nottingham, Durham, Kinsale, London, Manchester, Preston, Reading, Walton-on-Thames, Belfast, Hammersmith and Wokingham.
| City | Problem Type | Report Time |
|---|---|---|
 Glasgow |
Internet | |
| Matlock |
Phone | |
| Kingston upon Hull |
Internet | |
| Derby |
Internet | |
| Nottingham |
Phone | |
| Durham |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vodafone Issues Reports
Latest outage, problems and issue reports in social media:
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⚡Matt Burns
(@mattburns_uk) reported
Hey @VodafoneUK : if you don't have enough support staff to handle busy periods, just implement a callback feature. Don't make customers sit on hold for 26 minutes (...and counting).
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Harry Attfield
(@theHazzaA) reported
@VodafoneUK Hi Stephanie, me again! The sim swap failed because the new plan was ordered through Carphone Warehouse, even though I told Carphone Warehouse that I have an existing plan and number through Vodafone How can I bring over my number to my new sim if sim swap doesn't work?
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Chris Hodgkinson
(@ChrisHocky80) reported
@VodafoneUK big companies piss me off , just take the piss all the time , we'll revoke my discount I'm still in the 14 days to cancel my contract. Jokers!!!!
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Tom Bridges
(@bridges_tom) reported
Thinking of moving to @VodafoneUK? Don't. Ordered new phone for my daughter on Friday. Supposed to be delivered today. Still hasn't been dispatched. No idea of when it will get here. Impossible to speak to anybody. The worse customer service I've experienced in a long time.
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Helen Fretter
(@helenfretter) reported
Unusual customer service policy from @VodafoneUK Just had a letter saying that I've requested to be disconnected from them (I haven't) and they're making it REALLY hard to get that process stopped. It's almost like they don't actually want customers?
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⚡Matt Burns
(@mattburns_uk) reported
Got to 40 minutes on hold and then @VodafoneUK just cut me off. Seriously bad customer service.
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Aditya Pathak
(@aditya_pathak15) reported
@VodafoneUK Hi I am being sold a line for 18 months when my requirement was only for 2 months and after requesting to discontinue I am asked to pay penatly of GBP 175, kindly help
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James
(@jsbilsbrough) reported
@DPDgroup_news @VodafoneUK Your live chat team are useless, clearly you’ve outsourced customer support. Appalling service.
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dicky walker
(@dickywalkersnow) reported
@VodafoneUK Why don't you pay some tax to "help end digital exclusion"?
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jake
(@jake40323408) reported
@VodafoneUK spent a total of 2 and a half hours on hold on 3 separate calls today trying to sort out my upgrade. Fed up of the service, will be changing provider. This has happened a number of times over the last couple of weeks and I’m yet to speak to one of your team
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nik
(@gadget112) reported
@VodafoneUK To get a better signal
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⚡Matt Burns
(@mattburns_uk) reported
@VodafoneUK Hi Mark, I'm simply trying to cancel my contract. (A SIM only mobile data contract)
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Scott Clake
(@ScottieClarke) reported
@VodafoneUK Hi all anybody available to help. I need to get a esim qr code. One phone has cancelled and no email with new esim?
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Tom Neal
(@TomNeal89) reported
@VodafoneUK OVER 24 HOURS WITH NO PHONE. Your team just lies and fails to deliver. E-Sim transfer totally failed so had no active phone line for over 24 hours. This is the new iPhone 13 Pro Max Experience. ABSOLUTE SHOCKER. PLEASE HELP ME ACTUALLY USE THE PHONE I PAY FOR
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Robyn Harker
(@robyn_harker) reported
@VodafoneUK your customer service is an absolute shambles. Totally incompetent and cannot get through on the phone or online. Pathetic.
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Krister Halvorsen
(@KTHalvorsen) reported
Trying to get through to urgently speak to @VodafoneUK on a technical problem with billing has been a tribulation today with no one available
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meinir gwilym
(@mgwilym) reported
@VodafoneUK Signal is suddenly non existent in ll54 area- any idea when it’ll get back to normal?
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Jordan
(@jordom1991) reported
@VodafoneUK my YouTube premium has expired apparently even though I’m still in contract. Any idea how to fix? Thanks
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Trinkle
(@duckghirl19) reported
@Nigel_1969 @VodafoneUK I can't believe that it just keeps getting worse. After finally managing to speak to someone sane at Vodafone yesterday, I know it's not me. I want an apology & compensation now...oh, & I still want the complaint resolved funnily enough!
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Zack Cooper
(@zckcpr) reported
@VodafoneUK I signed up to 6 months of Discovery+ for free via Vodafone rewards, it runs out soon. How do I cancel it so I'm not charged?
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Chris Osborne
(@ozzit) reported
@VodafoneUK Hi there, I've been trying to get an issue with my mobile data not working sorted today but on both occasions that I've waited on hold for long enough I've been cut off while being put through to your tech team. Is there any other way I can get this sorted? Thanks
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Chris Hodgkinson
(@ChrisHocky80) reported
I'm sure @VodafoneUK take the piss on purpose. There's a toss up on who as the worse customer service with virgin media!!!!!
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♣Big Chief Cha§♣
(@ChassaGOML) reported
Why is @VodafoneUK’s website such an *** backwards experience?? Why are these man PRACTICALLY BEGGING ME to buy this new iphone, but when I try to upgrade my phone their website straight up returns URL request errors. And calling 191 redirects me to another weblink?!? Do better
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Kat Fox
(@kattyfox) reported
@VodafoneUK I can’t logo to My account for 48 hours due to a tech issue - according to VF. It’s just SO SO poor
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Susan Friel
(@susan_friel) reported
@VodafoneUK not impressed with your ‘service’. I’ve now been on the phone (to sort out an issue for my vulnerable cousin) for 2 hours 17 minutes and counting... Been on hold for the vast majority of this time!!
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Darren Lindsay
(@thetruth0782) reported
@VodafoneUK I have video and photos evidence of customer documents and personal info held in shared folders not deleted after use just to start
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Adam Carlile 🇪🇺
(@FrozenProduce) reported
@tomholder @VodafoneUK Or you know, invest in more online, self service tools. Then people don't even have to call in
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Billy Ritchie
(@billyritchie) reported
@CityFibre your website reports no issues with service yet @VodafoneUK suggest that you have reported connectivity problems in the MK6 3** area. is that correct?
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Kat Fox
(@kattyfox) reported
@VodafoneUK I’ve been dealing with VF since 10.30 this morning (originally I didn’t want to cancel but after today’s debacle I definitely do) - via chat - phone - you name it I’ve tried it. got nowhere so want to complain- Sadly online folk wouldn’t give me their names . How do I complain
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C Ní Shíoráin
(@cshiorain) reported
@AirtimeRewards @VodafoneUK I have tried to redeem my airtime rewards credit against my Vodafone bill several times but it is not working. I have followed all of the instructions and emailed airtime support twice. Please can you help? Many thanks