Vodafone service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Vodafone reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Vodafone users through our website.

• Internet (65%)
• Phone (15%)
• Wi-fi (12%)
• Total Blackout (5%)
• E-mail (3%)
• TV (0%)

Live Outage Map

The most recent Vodafone outage reports came from the following cities: Birmingham, London, Normanton, Newport, Ipswich, Chatham, City of London, Cardiff, Bedford, Manchester, Bristol, Aberdeen, Leeds, Liverpool, and Nuneaton.

City	Problem Type	Report Time
Birmingham	Wi-fi	1 hour ago
London	Internet	1 day ago
Normanton	Internet	1 day ago
London	Phone	1 day ago
London	Phone	1 day ago
Newport	Phone	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

• 
  jim carroll (@jamcrr) reported 5 minutes ago

  @VodafoneUK can you help me My powerhub has stopped working off WiFi but the wired connection are ok can you suggest a fix for this

• 
  Audrey D (@FellowStargazer) reported 5 minutes ago

  Dear @VodafoneUK . ***EXPLAIN*** why, since your 'amazing' deal to access 3 network, my wireless broadband and mobile phone connections at home have been MUCH ***WORSE*** not better! 😶😡 (FOR WEEKS meh)

• 
  Simon Winstanley (@Winclouduk) reported 10 minutes ago

  @ThreeUK @ThreeUKSupport u so need to get proper signal on ln12 2 area. Mablethorpe gets proper 5g and 4g and all we get is basic 4g which is rubbish. When will we get proper upgrades signal? @VodafoneUK never cares so hoping u can push your parent company

• 
  Jess Smith (@jessicamaysmith) reported 11 minutes ago

  @VodafoneUK why have I constantly had no service in my area for the past 2 months??????

• 
  Fuzzy XX 💚🤍💜 (@FuzzyAHF) reported 11 minutes ago

  @VodafoneUK Just to clarify something. If I cancel mid contract, I pay a fee (as per t&cs) but if you cancel because you no longer can provide me with a service due to a house move, I still need to pay the cancellation fee cos I ‘signed a contract’?

• 
  ck (@ck2012US) reported 11 minutes ago

  @VodafoneUK my mums terminally ill and our recently activated home phone line doesn’t work meaning loved ones and doctors, carers and support teams can’t phone her and your tech support team are saying it is going to take 3-5 days to fix - needs fixing in next hour.

• 
  DC (@ericb3323) reported 14 minutes ago

  @VodafoneUK I'm having one of the worst customer experiences with your broadband team.I'm now at day 6 with no broadband,waited in Tuesday for a new router, to find your team didn't order it!they promised Wednesday so waited in, guess what?They didn't order it again!what a joke!

• 
  Gary Kilroy (@Gary_Kilroy) reported 16 minutes ago

  I'm with @ThreeUK I recently got an email telling me they've merged their network with @VodafoneUK and I can connect to both and get better coverage. The service has got worse!

• 
  Tracey Davies (@miss_traceydav) reported 17 minutes ago

  That was the weirdest afternoon ever - Sky broadband went down around 2pm and has just come back. However, we all then also lost the mobile data signal too - how is that even possible when they are not connected?! @VodafoneUK I had no way of finding out what was happening

• 
  ❌ David Taylor 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧❌ (@Taylod61) reported 19 minutes ago

  I’ve discovered why my posts are constantly going into my drafts box. My network is crap where I live. I’m not at home now so no problems. @VodafoneUK and no it’s not my phone cache etc. it’s a lack of network speed / capacity. Just found this in my Draft box. @X is weird

• 
  AxelZUK (@AxelZuk) reported 21 minutes ago

  @VodafoneUK where i live it used to be a field, its now a new build estate. Being an ex field your masts where never designed to give good signal here. No one does. Is there anyone who i can contact to ask about upgrading the masts around here? I know just cust serv will ignore

• 
  Graham Neden-Watts (@grahamneden) reported 22 minutes ago

  @VodafoneUK you attempted to remotely eset two of our conpany phones yesterday. The "reset" has resulted in both phones having no mobile connectivity at all - no calls, no texts and no data. Your support chat both wants me to call 191 (I can't) and won't connect me to a person

• 
  James S Taylor. (@LFCRhinos) reported 25 minutes ago

  @VodafoneUK can I get a new handset even though I’m on a sim only contract? Please help if possible

• 
  Joe Chapman (@JoeChapman87) reported 25 minutes ago

  @VodafoneUK I’ve been in London for 24 hours at the @wembleystadium area and my signal has been appalling. 5G is constantly available but my phone has been useless. Currently on @greeneking wifi to actually make my phone useful!

• 
  TheNeutralGuy (@masterchiefPK) reported 26 minutes ago

  Extremely poor service by @VodafoneUK for international travelers. For frequent travelers like myself I often buy data eSIMs for myself and family however I was left stranded when my Ireland eSIM stopped working in Scotland. Customer service points me to read fine print. Jokers

• 
  michael lewis (@mikelewis79) reported 27 minutes ago

  @VodafoneUK Are you currently having issues with your website? Trying to purchase home broadband but keeps failing?

• 
  Nina Moir (@neenooor) reported 27 minutes ago

  @SW_Help @VodafoneUK @MayorofLondon What would be good is we put some money into the infrastructure before we build thousands of new homes. Trains getting worse & worse from Waterloo. No reception on mobiles so can’t even check what is going on as the sw train app never works

• 
  William Aslet (@Waslet) reported 28 minutes ago

  @VodafoneUK can you please explain why your service is so diabolically awful in north Oxford? It is so bad that when I called your representative to complain he could not hear what I was saying.

• 
  Sir Richard B-H-Soame 13th BT (@SOAMER) reported 28 minutes ago

  My trip away to Somerset i wasn't surprised to find that @VodafoneUK signal is the same as Shropshire one bar of 4G meaning no satnav not able to stream music what the hell am I paying for a service that doesn’t work in 99% of the uk

• 
  Gary Stafford (@staffordgary) reported 31 minutes ago

  @VodafoneUK why are my customers receiving a voice message that I deleted last year telling people I’m on holiday until 8th September? I have had support remove voice message service and re add it, I’ve deleted all messages, including the option to record my own message.

• 
  Pearoni (@Pearoni) reported 38 minutes ago

  Got to love @VodafoneUK sponsoring the @DownloadFest and giving 100k+ customers the worst network coverage known to humankind. I will 100% be changing networks in a few days and I recommend others do to. 2026? Profiteering at its worst

• 
  IainMcCallum (@Iain_McCallum) reported 42 minutes ago

  @VodafoneUK - wow! Not exactly so keen to help when it’s a problem you’re having to deal with. Utterly disgraceful. No respect for your customers. All about screwing money out of people and then leaving us to languish in your techspeak when there’s a problem.

• 
  Gareth Paul Fradgley (@gpfradgley) reported 43 minutes ago

  I worked with Adrian’s Son for a few years while at Vodafone and he was such a positive fun guy. We all loved @VodafoneUK we were a family. Then this awful franchise scheme came in. Dropped all the teams that had worked for them for years. I still don’t know how this is legal?

• 
  Jean McGeoch (@tweetyjeanie) reported 45 minutes ago

  @VodafoneUK is the service down in ML12 6XZ area? There’s no Vodafone signal and no 4G

• 
  FINGERSJOHN✌ (@jnafr) reported 47 minutes ago

  @ThreeUKSupport @VodafoneUK B43 Birmingham dreadful service.

• 
  Simon (May contain cheese) 🚴‍♂️🏃📖🎶📺🎥🐕‍🦺 (@codsallsi) reported 49 minutes ago

  Had a suspected spam call tried to report it to @VodafoneUK but didn't seem interested, not sure if the number I goggled (191) was spam as well so if you're a Vodafone customer just be on your guard

• 
  🐾🔥🎨 (@Th3Arty0ne) reported 50 minutes ago

  @VodafoneUK openreach have just installed a cable into my garden… I’m so confused! I signed up for Vodafone broadband in November! After many issues I called to cancel in April and was told I’d get a label to return router. today a cable has been diverted into my garden! Help!

• 
  Vyas Kondreddi (@vyaskn) reported 51 minutes ago

  @VodafoneUK I am facing a technical issue with home broadband for over 36 hours. Your support team on the phone has not been helpful. They say the issue is with 3rd line support, but are not giving me any updates, and missing the promised call back slots. Please can you escalate

• 
  Alastair Herbison (@herbie_belfast) reported 51 minutes ago

  @Ofcom @VodafoneUK so never having been a customer of Vodafone today I received two letters about device payment plans being in arrears. I was with Three many years ago and paid by DD Perhaps a merger error with @ThreeUK in relation to your billing needs looking at

• 
  EXPATTERNS (@EXPATTERNS1) reported 55 minutes ago

  @VodafoneUK My business broadband has been down since midnight and I cant get any attention via 'Customer Support'. I am starting to lose money. Please advise urgently!!