Vodafone Outage Report
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Vodafone offers mobile phone, mobile internet, SMS and voicemail to consumers and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Vodafone reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Vodafone. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Vodafone compensate me for the outage?
The recent Vodafone outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Vodafone if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Vodafone has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Vodafone users through our website.
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Internet (59%)
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Phone (18%)
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Wi-fi (12%)
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Total Blackout (8%)
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E-mail (2%)
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TV (%)
Live Outage Map
The most recent Vodafone outage reports came from the following cities: Dartford, Hackney, Newcastle upon Tyne, Coventry, London, Cardiff, Halifax, Dublin, Paddington, Swindon, Southampton, Enniskillen, Lochwinnoch, Nottingham and Yeadon.
| City | Problem Type | Report Time |
|---|---|---|
 Dartford |
Internet | |
| Hackney |
Total Blackout | |
| Newcastle upon Tyne |
Total Blackout | |
| Coventry |
Internet | |
| London |
Internet | |
| London |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vodafone Issues Reports
Latest outage, problems and issue reports in social media:
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Charles
(@Carlosfandang01) reported
@BBCWorld @BBCNews My iPhone 12 on a Vodafone 5G plan uses 3G everyday at some point or other! So if it’s phased out would I then not have a signal at all where this currently occurs? @VodafoneUK
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Jason Baker
(@JasontjBaker) reported
@VodafoneUK I ordered my iPhone 13 Pro Max 256bg graphite nearly two weeks ago (Friday 26/11). Assurances on the website said there’s a 1-2 week wait for stock. How long is this going to continue on for? Or shall I just cancel my order?😠
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Leerel
(@Leerelx) reported
@VodafoneUK hi it’s been no 4g all day in Durham area. No response from customer service about yet another outage.
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Ginny Henderson
(@stitchinoz) reported
Hoping @VodafoneUK can help. Placed an order for new phone just over week ago. Still waiting for delivery. Only updates had were to say direct debit set up and upfront costs taken from bank. Chat service unhelpful. Hoping not going to regret switching to vodaphone! Any updates ?
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Jenifer Stirton
(@JeniferStirton) reported
Hey any update @VodafoneUK on the network issues from this am? Haven’t had any internet since 10.30am
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Gareth Neale
(@g4zneale) reported
@bobthompson1960 @VodafoneUK Was told the same thing and you still haven't replying to my DM. Thinking canceling a direct debit will probably be the easiest resolution
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KF
(@39_flk) reported
@VodafoneUK I was meant to receive my phone order on the 22nd & then was told last min there was a delay. No communication/updates since. I’ve chatted to both live agents & complaints line who have said i’ll receive it in a few days - false. How do I cancel/withdraw my contract?
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Richard Huckle
(@uktrue) reported
@VodafoneUK - shocking customer service! Moving to another vendor!
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RaffertyRy 💙
(@RaffertyRy) reported
@susie30d Update: found I'd bn "unregistered on network" by @VodafoneUK WITHOUT MY KNOWLEDGE cos I hadn't texted or made call for 30 days, so if I fell/broke limb out walkin dog on my own, I'd b unable to call even 999 😱And they nicked the £20 credit I had in process🤬#swerve #Vodafone
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Cliff
(@Laser29635821) reported
@VodafoneUK Can somebody please at customer service please explain the delivery problems been experienced, forget next day its more like 12 days and counting.
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laura x
(@_jockkers) reported
I only wanna top up £5 but I need unlimited texts & minutes… it’s literally a basic brick phone so I don’t need data 🙃 help plz @VodafoneUK
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Cliff
(@Laser29635821) reported
@VodafoneUK Anybody else receiving poor service with regards to deliveries forget about next days its more like 12 days and still waiting for phone.
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😑
(@marmite_queeen) reported
@VodafoneUK hello!! i recently signed up with u, i’m trying to set up my online account but every time i click forgotten password and try the temporary password it gives me a server error :((( i’ve tried on my phone and on my laptop and still nothing! please can u help 🥺
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Fiona Sutherland
(@sudsyfee) reported
@VodafoneUK disgusted with you guys! Account showing open on my name in clear score! Asked how many accounts I have open I said none!! Correct answer!! Then asked what bank account is set up on the account. I have no idea!! As I have a phantom account. You won’t open a complaint
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xtremem23
(@xtremem23) reported
@VodafoneUK Signed up 910 gigafast n i get 230-270 not acceptable is it @vodafone ? Even the openreach installer said it was woefull And no i dont fancy talking to some "IT expert in india that assures me he can fix it" 14 days to resolve or im offi,cant be bothered with that.
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KF
(@39_flk) reported
@VodafoneUK The phone in question is in stock on your website so why have I been waiting 3 weeks? Your agents keep repeating the same vague “there was a factory issue” excuse but this doesn’t account for the poor service
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mais
(@maisxmurph) reported
@VodafoneUK I’ve been on hold for 20 minutes now waiting to discuss an error on your part. Your customer service is shocking, everytime I try to sort an issue it’s a fkin mess. This will be my last contract with you.
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Dave Westlake
(@dpwestlake) reported
@VodafoneUK @Schoie75 How long does it take for someone to deal with a complaint or do Vodafone just put under we don't give a ****
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xtremem23
(@xtremem23) reported
@Schoie75 @VodafoneUK Its a joke, i thought BT was poor but vodafone has taken it to the next level. I wouldnt recommend them to anyone, not one single person 55mins to get through to someone and then on hold for at least another 30mins whilst we had a 45mins conversation that resulted in nothing
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Matthew Hunt 💙
(@matthewadamhunt) reported
@VodafoneUK just thought I'd say goodbye. Been a customer for ears. Yet, tried to call to discuss renewing contract but can never get through. I want to talk to human, Nora chat bot. @O2 here I come
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Paul Macpherson
(@macpherson_p) reported
@VodafoneUK - what are your current delays for new iPhones? Ordered mine 3 weeks ago - silence…can’t wait indefinitely- as a minimum can you cancel order so I can go to another provider who doesn’t mess customers around?
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Lisa Holmes
(@LisaHol78419080) reported
@Laura_EManning @HiddenGemGem @VodafoneUK Omg this is crazy Laura - we are having the same issue with my partners phone! Ordered on 7th nov and was told 3 week delay - still nothing and like you we have been told it’s with DPD - chasing every day and gets nothing but empty promises. Great way to look after loyal customer
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Lewis (LAH)
(@HelloImLah) reported
No internet at the new house after lies and misinformation. 15 hours of waiting and talking on the phone with @VodafoneUK over the last 3 weeks… for them to tell me they gotta cancel the order and start a new. Na, I’m starting a new with a different company now
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Frugaldom
(@Frugaldom) reported
@VodafoneUK I may need to upgrade my phone before I can do that as the DooGee make is never listed. But I like my phone, it has survived all sorts of mishaps.
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Magic Melia
(@magicmelia85) reported
@VodafoneUK is there a problem with your instant access WiFi experts? I've been on hold for 1hr 53 mins! I've bought the Pro broadband package so I can get instant help 😭
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xtremem23
(@xtremem23) reported
@Schoie75 @VodafoneUK Same here pal,i'm paying for 910 and getting 230-270 and talking to the IT experts in India who assures me he can fix it, simply hasnt and hasnt got a clue apart from resetting the router which obviously doesnt work. 14 days or im off back to BT, least there worked as advertised
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harry
(@harry84368340) reported
@VodafoneUK I can’t check until I’m back in the uk tomorrow as every time I use my phone it’s costing me £6 a day and then my phone is being restricted. If it doesn’t work tomorrow how quickly can I get my signal restored? I assume with a new sim?
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Abbie Bonita
(@AbbieBonita) reported
@VodafoneUK I got an email telling me to activate my account with a given password but it is not working? It seems as though my username doesn’t exist. I’ve just bought a phone deal and signed up with you for the first time.
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Adam
(@AdamofAlbion) reported
.@VodafoneUK continuing to ignore my messages. Two in three hours and no response whatsoever to a simple question. Great service 👍🏻
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lucy 💙
(@spiceblackford) reported
@VodafoneUK How much longer will the mobile Internet service in South Kensington area, be off & on for ? My IPhone still keeps saying “ Searching” regularly