Vodafone service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Vodafone reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Vodafone users through our website.

• Internet (54%)
• Phone (21%)
• Total Blackout (11%)
• Wi-fi (11%)
• E-mail (3%)
• TV (1%)

Live Outage Map

The most recent Vodafone outage reports came from the following cities: Barlestone, Belfast, City of Westminster, London, Didcot, Blackburn, Edinburgh, Romford, Leicester, Poplar, Bristol, Croydon, Reading, City of London, and Buxton.

City	Problem Type	Report Time
Barlestone	Wi-fi	1 hour ago
Belfast	TV	18 hours ago
City of Westminster	Internet	20 hours ago
London	E-mail	1 day ago
Didcot	Total Blackout	1 day ago
London	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Deneuk12 (@deneuk1273642) reported 6 minutes ago

  How do @VodafoneUK survive.? Stood outside Ipswich shop for ten minutes. Locked for security reasons? Eventually got in and stood for another ten minutes and never got served, so we walked out!

• 
  Jamie A (@JamieAdStories) reported 8 minutes ago

  I am so fed up with @VodafoneUK as they are really rubbish when it comes to broadband and providing a contact to deal with problems.

• 
  Robin Nakamoto (@RobinNakamoto) reported 11 minutes ago

  @VodafoneUK How about you fix your 5G instead?

• 
  Teresa (@xxxteresaxxx) reported 13 minutes ago

  @VodafoneUK I find it very inappropriate that I’ve reached out as I’m struggling with my bill and your customer service advisor has tried to pressure me into buying a new phone contract! Then when I’ve said no hasn’t been able to help me at all and closed the online chat 😡

• 
  Where's ***** (@WheresWilly8) reported 13 minutes ago

  @Deathisreal99 @VodafoneUK It isn’t. They’re absolute ******* ****. Well, unless you are only used to using them.

• 
  Gary marr (@Garym0211) reported 16 minutes ago

  @VodafoneUK I have had no signal since 8:30pm last night? Can don’t e help me with this as I was told it would be down for 10 minutes, cannot call you as I have no signal !!!

• 
  ANTIQUE ASSASSINS (@AntiqueA38495) reported 17 minutes ago

  @VodafoneUK Dreadful customer service. I bought a £40 bundle that doesn’t work or give me data. I’ve spoken to four agents and been told different things. The last promised a credit, then hours later said they couldn’t do it due to “technicalities.”

• 
  Ste Jones (@eJ2095) reported 17 minutes ago

  @VodafoneUK Voda, if you wanted to keep loyal customers perhaps dont do mid price rise contracts, and offer loyal customers a better deal then new customers (Will say the service with you was fine i cant fault that) Maybe see you again in 12 months

• 
  Basic with Life (@Joses_World) reported 20 minutes ago

  I’ve been with @EE for over 20 years, I have 4 lines and I’ve never been late with my bill. So why is it that @O2 and @VodafoneUK have better deals for me then #ee #eeupgrade? Where’s the loyalty?

• 
  Griff Webber (@griffwebber) reported 22 minutes ago

  @spenaldo73 @VodafoneUK Worst thing I ever did moving to vodafone! Absolute shite

• 
  Stephen McHugh (@Stphn86McHugh) reported 25 minutes ago

  @VodafoneUK been messed about by virgin media for last time and officially cancelled due to awful network service, go onto my Vodafone app to sign up with their broadband and system is down 🙈. Off to sky i guess

• 
  SB78 (@Steve_Butler) reported 26 minutes ago

  @VodafoneUK Ever since I switched to you I've had connectivity problems I've constantly called for help & nothing works Luckily my contract runs out in a couple of months Can't wait I regret switching to you Can't wait to leave

• 
  DiKey (@xcetveli) reported 28 minutes ago

  @VodafoneUK team couldn’t even handle a package upgrade. They asked for my consent to deactivate my line to do it. After I questioned the consent they admitted it could take 1–5 days! No written 1-day fix guarantee, failed upgrade, and I missed the campaign. Bravo.

• 
  BozBey (@BozBey58) reported 31 minutes ago

  @VodafoneUK Why would a company like yours, which makes billions of dollars, use some pointless virtual assistant called Tobi? Because of that stupid Tobi, I can't get my work done, nor can I connect with a customer agent. I've never seen such a stupid system.

• 
  The Major (@HighRankMajor) reported 34 minutes ago

  @VodafoneUK hi I work on the internet and it's down and I have lost access to my phone number. I need it up and running soon, I understand that it's a bank holiday. I'm at 5 Millgate, Selby, YO83JX. Can we resolve this quickly. Thank you for your time.

• 
  DiKey (@xcetveli) reported 34 minutes ago

  @VodafoneUK team couldn’t even handle a package upgrade. They asked for my consent to deactivate my line to do it. After I questioned the consent they admitted it could take 1–5 days! No written 1-day fix guarantee, failed upgrade, and I missed the campaign. Bravo.

• 
  Andrew 🍻 (@AndyArsenal17) reported 38 minutes ago

  Hi @VodafoneUK if it’s possible to video chat with people in space how come I struggle for any kind of decent network connection in our major cities. In the past month I have been in London and Birmingham and had to switch to free WiFi in places to get service.

• 
  PHWOAR (@phwoarband) reported 39 minutes ago

  @VodafoneUK broadband might just have the most incompetent customer service in Britain!

• 
  Wail Zch (@WailZch) reported 42 minutes ago

  @VodafoneUK Hi, I’m abroad and I deleted my eSIM. I requested a SIM swap but the QR code is not working. I also cannot receive SMS verification codes because my number is inactive. Please help me reissue a new eSIM QR code and verify me another way.

• 
  Sophie Cope (@sophcope4) reported 46 minutes ago

  @VodafoneUK absolutely appalling customer service been with you around 7 years trying since October to upgrade! Complaint logged assured the problem cancelling the order was fixed and yet again it’s cancelled! 🤬

• 
  Jamie A (@JamieAdStories) reported 50 minutes ago

  I am so fed up with having connectivity issues with my home broadband. Every time I ring they say they have fixed it and then it goes off again. I would not recommend @VodafoneUK for broadband.

• 
  Stevie G (@GTStevie46) reported 52 minutes ago

  @VodafoneUK bunch off shithouses u can stick the £57 we’re the sun don’t shine cancel my contract

• 
  el mono del mar (@JoelBlaackman) reported 55 minutes ago

  @VodafoneUK no WiFi all day and no communication on the issue, not ideal.

• 
  F2K (@Mafri15) reported 57 minutes ago

  @VodafoneUK ur operatives are very useless n so unhelpful. Asked to activate roaming and for nearly 36hrs still no service. I give up on u guys

• 
  Mad Dal (@MadDal85) reported 57 minutes ago

  @VodafoneUK I do not know what your game is, but my PAYG phone has not been receiving any incoming calls for a little while now. What if someone was trying to get hold of me and it's emergency? Get it sorted please!

• 
  Gav (@gav_hadden) reported 57 minutes ago

  Diabolical service from @VodafoneUK . Recently upgraded to a new plan that was then cancelled in error through no fault of my own. Had to set up brand new order at higher price then to be told activation date will not be until 28.04 Currently without any broadband. Leaving now

• 
  Michael Berry (@michael91510009) reported 58 minutes ago

  Seems bizarre that despite being on the phone for over an hour @VodafoneUK has told me that I’m unable to raise a complaint by phone, despite their policy say I can. Hmm a phone company that you can’t complain by phone ? ?

• 
  𝐂 𝐀 𝐌 (@CTx03_) reported 58 minutes ago

  @News_FC26 @VodafoneUK Try get @youfibre had them for like 2years now and never experience lag.

• 
  Scott Padgett (@P17DGE) reported 1 hour ago

  Does any telecoms company actually care, and provided customer service !!! I’m loosing the will to live with @VodafoneUK !! How hard can it be to move a fibre cable from a wall so it can be knocked down ! At this rate I’m just going to cut the f@cking down !

• 
  samantha mitchell (@cleopatra2k) reported 1 hour ago

  Help! I need away from @VodafoneUK zero customer loyalty rewards - prices go up and up while benefits get removed- I have had mine and both kids phone and broadband with these guys for years- shockingly rubbish service #mobilephone #network