Vodafone service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Vodafone reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Vodafone users through our website.

• Internet (66%)
• Phone (14%)
• Wi-fi (12%)
• Total Blackout (5%)
• E-mail (3%)
• TV (0%)

Live Outage Map

The most recent Vodafone outage reports came from the following cities: Newport, London, Ipswich, Chatham, City of London, Cardiff, Bedford, Manchester, Bristol, Aberdeen, Leeds, Liverpool, Nuneaton, Waltham Forest, and Newcastle upon Tyne.

City	Problem Type	Report Time
Newport	Phone	30 minutes ago
London	Internet	2 hours ago
Ipswich	Internet	1 day ago
London	Phone	1 day ago
London	Internet	1 day ago
Chatham	Phone	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

• 
  James Pllu (@JamesPllu) reported 5 minutes ago

  Can’t cancel my dead mums @VodafoneUK account as they’re disputing her DOB. Gave up being a customer years ago after terrible service experience. Looks like nothings changed

• 
  Doom (@JamesMayulq4) reported 5 minutes ago

  @VodafoneUK fix your wifi brah

• 
  TykeWalker (@rifirth) reported 7 minutes ago

  @VodafoneUK when will your app be back up I am trying to set a new broadband service up and need access

• 
  Stuart Dunn (@StuartDunn2) reported 7 minutes ago

  @VodafoneUK how come coverage is so poor and slow recently?? Prices go up yet product quality goes down. Make it make sense?!

• 
  Mickey Scouse (@ScouserMickey) reported 12 minutes ago

  @YouTube @VodafoneUK its still active as I have a contract? WTF is going on here??

• 
  Ceri Allman (@ceriallman3) reported 15 minutes ago

  No internet now for a week and cant even get vodafone to return a call and explain or give timescales. Anyone ever experienced similar? To say im disappointed in their customer service is an understatement. @VodafoneUK #vodafone #poorcustomerservice #vodafonefrustrations

• 
  shar (@sharloola) reported 21 minutes ago

  yes i do have a phone addiction my wifi is bad and my data isn’t working (@VodafoneUK what’s ur issue) it’s been ruining my mood for a week

• 
  Kartikay Maloo (@maloo_kartikay) reported 24 minutes ago

  @ViCustomerCare As you guys have not provided me with any solution and my dad is struggling there, I have submitted a consumer complaint with the reference number 9639843. @VodafoneUK

• 
  Kartikay Maloo (@maloo_kartikay) reported 26 minutes ago

  What a bad service Vi! My dad got his intl roaming pack recharged from india for Scotland and yet it has been 2 days there is no network in his phone. He is struggling like hell and your customer service team does not even care. @ViCustomerCare @VodafoneUK

• 
  Nina Moir (@neenooor) reported 26 minutes ago

  @VodafoneUK how can there be zero reception at Wimbledon station ? It’s bad at Waterloo, and Earlsfield and Raynes Park.. crazy

• 
  Tevis Knight (@tak_1505) reported 27 minutes ago

  @VodafoneUK 3 days now with no Wi-Fi, none of your call centre customer service agents can help, no openreach engineers working on any of the cables nearby ??

• 
  Leoy S (@l3roy0) reported 28 minutes ago

  @VodafoneUK @VodafoneUK Hi, I urgently need help changing my recent SIM order [Order number: WEB-0001000055615335] to an eSIM QR code via email, as my phone doesn't support physical SIMs. I can't call the support line. Please check your DM or reach out to me! Thanks.

• 
  Leoy S (@l3roy0) reported 28 minutes ago

  @VodafoneUK @Alisoncurran5 @VodafoneUK Hi, I urgently need help changing my recent SIM order [Order number: WEB-0001000055615335] to an eSIM QR code via email, as my phone doesn't support physical SIMs. I can't call the support line. Please check your DM or reach out to me! Thanks.

• 
  jas Brown (@jzyb) reported 29 minutes ago

  @VodafoneUK the service I received in store today was not acceptable.

• 
  Ramesh Subramaniam (@RameshS2806) reported 30 minutes ago

  @VodafoneUK Is there a outage in Chigwell area?

• 
  Delwar Ullah (@Sheffield128) reported 31 minutes ago

  @VodafoneUK now Gemini can notice your voice and ask if you’re okay it would be good if she could work the same as the Apple Watch works with your Apple phone that if I wasn’t okay, she could go and get me an Uber all other help

• 
  Ocho Adokpe (@AdokpeOcho) reported 34 minutes ago

  @VodafoneUK eSIM profile due to an EID block caused by a backend provisioning conflict. Now fix my problem please

• 
  Stacey Edwards ☺ (@Staceyedwards29) reported 37 minutes ago

  @VodafoneUK can someone help me please ??

• 
  CiderVisor (@ryansilverfox) reported 42 minutes ago

  .@VodafoneUK Still no resolution to the outage in BS48. Unable to call you obviously as the network is down 😡🚮 #ukcustomerservice #ofcom

• 
  ❌ David Taylor 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧❌ (@Taylod61) reported 44 minutes ago

  I’ve discovered why my posts are constantly going into my drafts box. My network is crap where I live. I’m not at home now so no problems. @VodafoneUK and no it’s not my phone cache etc. it’s a lack of network speed / capacity.

• 
  ❌ David Taylor 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧❌ (@Taylod61) reported 45 minutes ago

  How does a video suddenly stop playing but others are working on @X Does anyone know the reason why a 4G phone signal keeps dropping out? Are the two related? If you do can you tell @VodafoneUK and X so they can fix it?

• 
  🏴‍☠️ emo king song mingi 🏴‍☠️ (@minkimeal) reported 53 minutes ago

  day 4 of no internet and 0 help from @VodafoneUK @VodafoneGroup

• 
  david Baillie (@ferrettrout1) reported 53 minutes ago

  @VodafoneUK Hi I got a call from someone but i missed it I don't know how long they waited for me to answer my mobile phone I am a Vodafone UK customer and would like to find out

• 
  Nigel Cliff (Old *** With Too Many Cameras) (@Cliffyboy13) reported 54 minutes ago

  If you're with @VodafoneUK and decide to leave god help you, they're a nightmare.

• 
  Harry Singh (@HarrySi58712694) reported 58 minutes ago

  @VodafoneUK Heads up to anyone using Vodafone, anyone who gets a phone call from +44 20 8073 0971, be cautious, they are scammers who will imply you need a new SIM, I spotted the signs so averted any issues but others may fall for it.

• 
  Langho Rovers (@langhorovers) reported 1 hour ago

  @VodafoneUK phenomenal broadband experience, WiFi cutting out every day. Had talktalk previously never had this issue. Vodafone broadband is the absolute worst. Avoid. Constant chats to "fix" issues. Promised call backs - repeated failure after failure. OFCOM complaint incoming.

• 
  BlackhandMedia Mk II (@Hanley40) reported 1 hour ago

  Anyone else having problems with @VodafoneUK ? Mobile data does not work what am i paying for?

• 
  AxelZUK (@AxelZuk) reported 1 hour ago

  @VodafoneUK where i live it used to be a field, its now a new build estate. Being an ex field your masts where never designed to give good signal here. No one does. Is there anyone who i can contact to ask about upgrading the masts around here? I know just cust serv will ignore

• 
  Graham Neden-Watts (@grahamneden) reported 1 hour ago

  @VodafoneUK you attempted to remotely eset two of our conpany phones yesterday. The "reset" has resulted in both phones having no mobile connectivity at all - no calls, no texts and no data. Your support chat both wants me to call 191 (I can't) and won't connect me to a person

• 
  Mark Johns (@markrjohns) reported 1 hour ago

  @VodafoneUK My broadband is absolutely crap today. Keeps disconnecting on various devices, wired and wireless. What's going on? #rubbish #broadband