Vodafone Outage Report
Why is my Vodafone service not working?
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Vodafone offers mobile phone, mobile internet, SMS and voicemail to consumers and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Vodafone reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Vodafone. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Vodafone compensate me for the outage?
The recent Vodafone outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Vodafone if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Vodafone has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Vodafone users through our website.
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Internet (61%)
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Phone (15%)
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Wi-fi (13%)
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Total Blackout (8%)
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E-mail (2%)
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TV (1%)
Live Outage Map
The most recent Vodafone outage reports came from the following cities: City of Westminster, Edinburgh, London, Glasgow, Burton upon Trent, Paddington, Newham, Tower Hamlets, Bradford, Basingstoke, Watford, Birmingham, Southwark, Enfield Town and Derby.
| City | Problem Type | Report Time |
|---|---|---|
 City of Westminster |
Internet | |
| Edinburgh |
Internet | |
| London |
Wi-fi | |
| Glasgow |
Internet | |
| Burton upon Trent |
Internet | |
| London |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vodafone Issues Reports
Latest outage, problems and issue reports in social media:
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Leonie 🦁
(@madebyleonie) reported
@BBCWatchdog …put automatically through to the payment service to pay for the WiFi which we have not had!! Unbelievable @VodafoneUK
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uber
(@uberbounty) reported
Another day, another disappointment by @VodafoneUK Supposed to have an engineer come around yesterday (and today actually) to have a look into the issue @CityFibre caused, yet nothing has happened once again.
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Marc Whiteside-Ehlen
(@Marcopolojedi) reported
@VodafoneUK hey folks, i am having difficulty with a DM chat with you, I am getting limited response 🤔, any help please?
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rvvdei
(@Vishnu57913298) reported
@VodafoneUK Why is your basic sim only plan description "Roaming not included" whereas in reality it should be "Connection will never work outside UK" or "Roaming can never be enabled"? Feels like we're being held to ransom with 12 mnth contract for 1 week trip out of the UK !
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Chrissy Kinsella
(@ChrissyKinsella) reported
Productive lunchtime, changed mobile phone providers after 20 years from @VodafoneUK and changed broadband providers after 12 years from @virginmedia, moving both accounts to @ThreeUK for MUCH CHEAPER monthly cost and apparently far better service all round. Win.
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Lewis Chessman
(@ChessmanLewis) reported
@VodafoneUK looking for a response tonight when my broadband will now be connected as I cannot be without Internet. Terrible customer service by Vodafone!
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David Wilson
(@Wilse24981) reported
@VodafoneUK Hey Vodafone I'm an existing customer who upgraded to fibre broadband on 21st March, since then you have cut my phone line off and I'm still paying for land line service. Your customer service is utterly abysmal, you are the worst telecoms company going
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Joseph Thomas
(@Joseph_Thomas89) reported
As if paying £80 a month for my phone wasn’t bad enough it has now gone up to £86!!! @VodafoneUK you are despicable!!! 1 month to go until you are lashed 🚮
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CTrevethan
(@CathTrevethan) reported
@VodafoneUK power loss in E14 today causes loss of internet connection and all 4&5G. This is very concerning as a customer in emergency your system is not fit for purpose
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James Osypiw
(@JamesOsypiw) reported
Over 15 years as a customer paying over £120 per month without missing a payment and apparently I can't upgrade with @VodafoneUK as my credit isn't good enough?? What a lovely way to treat a loyal customer...of to EE I go.
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Liz Conibere
(@LizConibere) reported
@VodafoneUK you keep telling me poor reception and no 4G in MK43 7JP has been fixed. IT HAS NOT!! Why am I paying you for poor service?!
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Nural Choudhury
(@akanoodles) reported
@VodafoneUK my broadband has been down for 4 hours. When is the E3 fault going to be fixed?
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James Osypiw
(@JamesOsypiw) reported
Over 15 years as a customer paying over £120 per month without missing a payment and apparently I can't upgrade with @VodafoneUK as my credit isn't good enough?? What a lovely way to treat a loyal customer... off to EE I go.
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Zeboostef
(@derge12) reported
@VodafoneUK Great sentiment but since going to fibre my broadband and home phone line is appalling, unreliable, patchy service, have spoken to experts who can see my system dips in and out but the voda system tells them it must be something in my home environment!!!Avoid Voda at all costs.
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Amanda Holding
(@AmandaHolding) reported
@VodafoneUK I will do but I will get the same message as I did 1 year ago. 'We are continuously working to improve the network throughout the UK so keep an eye out on the above Network Status Checker for any future updates which may help with improved service further down the line'
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Sarah Banfield
(@sarahbanfield) reported
@VodafoneUK You are not helping. I need you to rearrange the appointment. I do not wish to supply my passport to you, as a customer you need to contact me if you do not trust my online identity rather than expect me to provide my passport to an "online form".
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Daryl Brown
(@RaiseHell1994) reported
@VodafoneUK your broadband is an absolute joke, yet again my internet isn’t working and your chat system on your website doesn’t work. Rung the support number and they can’t answer my call and tell me to use the online chat WHICH ISN’T WORKING!!!
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Clare Porter
(@clareeporter) reported
@VodafoneUK hi there, are there problems with Vodafone broadband this eve in Postcode CR0
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KiiKiiTalks
(@kiikiitalks) reported
@VodafoneUK Can you help? I’ve been trying to get in touch to arrange a home move and the call centre just hangs up saying there is a problem, tried the chat bot and got through to a human but “we will answer in 24 hrs guaranteed” never happened now in new house with no internet.
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Craig Cockburn 🏴🇪🇺
(@siliconglen) reported
Hey @VodafoneUK did you mean for your website to be so rubbish? It appears you are logged into an account that does not support one or more of the items in your basket. The 3 most common problems are:
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This Noise Is Ours
(@ThisNoiseIsOurs) reported
@VodafoneUK I've recently switched to Sky Mobile and kept my old number, but you still insist on sending me texts. I've sent STOP SMS to 9774 but it doesn't work. How can I stop the texts?
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Rajesh Kumar Yadav
(@__hsejar) reported
@VodafoneUK is such a great company, they are unable to tell me about my data balance or data usage. Tried chat and call support and they are clueless. Upon escalating they said issue has been raised with SU team and will get resolved in next 24 hours. cc-@VodafoneGroup
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Brian Tibbels 🇪🇺 🕷️ 🇺🇦 #FBPE
(@Brian_Tibbels) reported
@ChrissyKinsella @VodafoneUK Call again and you might get a different response. I've been with Vodafone for the same length of time and got a SIM only for £7.07. Unlimited calls, texts + 5GB data. As a long standing customer you should be able negotiate a discount. #RED5GB
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ed francis
(@pompeyhedge) reported
@AmandaHolding @VodafoneUK Poor you, I've only had 15 months of it and I'm at my limit. They do absolutely nothing about it, despite numerous conversations. Used to be 30mbps now it's never above 2mbps on 4G. They're throttling even though I'm on the most expensive contract. And they lie.
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Biker Neil ☮ 🏴 🍉
(@BikerNeil) reported
@VodafoneUK When will your IT b fixed? Even stupid wee Tobi is knack’d. (Their look is designed for the under 5s, right?) Tried phoning but keep getting bumped off; “Our team is not available” after an hour ‘on hold’! 4 days in a row. Hope someone’s got a mobile to read this.
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Leonie 🦁
(@madebyleonie) reported
@BBCWatchdog we have been blatantly lied to by @VodafoneUK and @OpenreachHelp on several occasions in the last month - hours and hours of our lives spent on the phone, live chats and emails and we still have no WiFi - you honestly couldn’t believe the ‘service’ we have received
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Woolton Aerials
(@WooltonAerials) reported
HELP @VodafoneUK I’ve been on the phone for over 25 mins whilst your operative tries unsuccessfully 3 times to divert my landline to my voicemail of my mobile no. Why does this take so long every time I request this? Why doesn’t the ONMC APP work any more?
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Jcad
(@Jcad16282044) reported
@VodafoneUK Just tried to upgrade my handset after a 2 year contract. Having been a customer for 11 years. Having spent thousands of pounds and you declined me. Pathetic.
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Kish
(@khan_kish) reported
@VodafoneUK hi just got my S22+ setup and WiFi calling isn't showing as an option.ive read you need to send me some text updates as you did with my previous s9. Please can you HELP #GalaxyS22Plus #vodafonesupport
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Sarcasm
(@Sarcasm21664242) reported
@VodafoneUK You need to up your sales game. Selling g a new contract and not telling the customer what has changed. Lost loads of apps due to your sneaky sky move. Only found out after it was changed.