Vodafone Outage Report
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Vodafone offers mobile phone, mobile internet, SMS and voicemail to consumers and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Vodafone reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Will Vodafone compensate me for the outage?
The recent Vodafone outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Vodafone if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Vodafone has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Vodafone users through our website.
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Internet (59%)
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Phone (18%)
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Wi-fi (12%)
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Total Blackout (9%)
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E-mail (2%)
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TV (%)
Live Outage Map
The most recent Vodafone outage reports came from the following cities: Hampstead, London, Crewe, Edinburgh, Northampton, Cardiff, Knaresborough, Dublin, Sheffield, Coleraine, Hammersmith, Manchester, Chatham, Alcester and Fleet.
| City | Problem Type | Report Time |
|---|---|---|
 Hampstead |
Internet | |
| London |
Internet | |
| Crewe |
||
| London |
Total Blackout | |
| Edinburgh |
Total Blackout | |
| Edinburgh |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vodafone Issues Reports
Latest outage, problems and issue reports in social media:
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LYNDHURST
(@Lyndhurstfm) reported
@VodafoneUK Andy. 1 hour on, can you appreciate how futile it all is as a consumer? Almost out of separation I resort to social media to try and embarrass the company you work for to do something. I am still waiting. I fail to believe you are "genuinely sorry" at all
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patrick robinson
(@patrick65993706) reported
@VodafoneUK no wonder customer service ratings are so low! You have messed us about for 2 months regarding our broadband. Despite giving us activation dates, you then cancel! It’s a joke!
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Rohit Verma
(@RohitVe40606286) reported
@VodafoneUK by mistake i recharge my number with a wrong pack .now i want to refund. But VI team don't refund me this is not fair guys. Not satisfied with your service
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Charu Kashyap
(@charukashyap) reported
@VodafoneUK @VodafoneGroup don’t care about existing customers. Today I can get a phone of my choice if I buy a new contract.But,as an existing customer since 2004 (!) I can’t get the same phone on an upgrade despite paying extra. And,they might call me back on Monday-lucky me 🤬
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Julie Ann Mulvey
(@JulieAnnMulvey) reported
My wellbeing, after 2 hours onto a foreign chat line, is destroyed. Supposed to be going out to watch the footy but I'm at meltdown. Hubby happy enough for us to stay in, he knows how much it takes to break me. And @VodafoneUK have broken me.
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Julie Ann Mulvey
(@JulieAnnMulvey) reported
Horrendous afternoon. @VodafoneUK are genuinely shocking. No broadband until Boxing Day, and not guaranteed?? Blaming @OpenreachHelp and not offering any solutions. We've cancelled already. Avoid this awful company.
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Julie Ann Mulvey
(@JulieAnnMulvey) reported
@VodafoneUK Sent the info requested, got a stupid bot reply and no help whatsoever. Useless.
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Jeff
(@JMW1867) reported
I have so far today done over 2 hours on hold with @VodafoneUK for them to hang up on me 🙄. So, happy Saturday folks
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Charu Kashyap
(@charukashyap) reported
@VodafoneUK So I’m almost a month in for an upgrade 😡 I’m on to Vodafone customer service now and 25 mins have been told that the only way I can get a new phone is if I place a new order. Can’t cancel the old one and can’t be issued with a new one in stock even when I’ve agreed to pay more!
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LYNDHURST
(@Lyndhurstfm) reported
@VodafoneUK Andy. 1 hour on, can you appreciate how futile it all is as a consumer? Almost out of desperation I resorted to social media to try and embarrass the company you work for to do something. I am still waiting. I fail to believe you are "genuinely sorry" at all
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Charu Kashyap
(@charukashyap) reported
@VodafoneUK I’ve been on the phone for 27 minutes with a member of your team this afternoon.@VodafoneUK shouldn’t make lofty statements about customer care or loyalty-actions speak louder than words. I’ve been trying since 15 Nov so not wasting my time. You have my contact info so call me.
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That Rugby Guy
(@RugbySavant) reported
@GoodScazRugby @VodafoneUK This is a BS interview. How does Mo Hunt even get airtime? Ok, she's Scazs mate...... enough said. Where were the real questions? It was Emily's worst performance. She was skinned by Fluhler, threw bad passes, made horrible captain decisions.
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the_articulate2 *also on Mastodon
(@the_articulate2) reported
I'm going to watch the first 30 minutes of Portugal v Morocco (come on Morocco) then I'm taking the dogs out whilst watching the rest of Portugal V Morocco on my phone and trying not to slip over. Don't let me down @VodafoneUK
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Sadie Nicholas
(@journalistSadie) reported
@VodafoneUK Your charges are a disgrace and I’ve never received bills like this previously despite zero changes to my phone use. It’s your tariffs that have sneakily rocketed, specifically for overseas calls (which, by the way, I’ve always made). Disgusting.
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Vivek Mehrotra
(@hemkeviv) reported
@VodafoneUK @VodafoneUK followed the procedure you mentioned here, your agent connected and is unable to resolve the issue, how do I file an official complain, please? I am wasting a lot of time to get something fixed which wasn't on my fault.
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Zahid Ali
(@desilarka2612) reported
@Jane_Owen @VodafoneUK #virginmobile please check my area natwork not working call and internet Riyadh area sulai istambhol ksa
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JM
(@6789ben) reported
@VodafoneUK Thank you, he said he was from customer retention as I asked for a pac code.. how would he have my name and information if he’s not from your side ? 😕
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𝓵𝓪𝓭𝔂 𝓐.𝓣 𝓢𝓶𝓲𝓽𝓱
(@AdelaEdithDarcy) reported
@VodafoneUK Well I am on the phone to your complaints who say it's not you and they don't seem to care. so I am being billed monthly from people claiming to be you telling me my bill is ready and it's not you they said !!! Wtf. I have 9 more months to put up with this till my contract is up
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Julie Ann Mulvey
(@JulieAnnMulvey) reported
Still no Internet and no update from @VodafoneUK 😔 Really poor service considering we are new customers. Wouldn't recommend so far.
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Ste Callaghan
(@Steve_Cally1) reported
@VodafoneUK Tal. This paints a picture of efficiency & good customer service. The reality is I’ve been on multiple calls (incl escalation to Tech2) plus several web chats all of which have not succeeded and in most cases the line goes dead or the webchat crashes. Hours lost. No call backs.
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Mobiles.co.uk
(@Mobilescouk) reported
@pearce1999 @Punkeddiemurphy @VodafoneUK Hi Karl. We're sorry for the inconvenience caused. Could you please send us a DM elaborating on the issue so we can look into it? - Nqobani.
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Shimmy
(@Sheam100) reported
@VodafoneUK Ohmygod. I have had to hotspot from my mums @EE network to get any signal today. I’m a new customer and so far - not impressed. What is going on?
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Anthony Payne
(@Anthony_Lonres) reported
@VodafoneUK I notice your share price has gone down by 45% and your chief executive is leaving. May I offer some guidance to next incumbent please. Go back to basics. Customer service. Currently it is non existent. My pleasure.
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Paul Cunningham
(@PaulNudge9) reported
@VodafoneUK you are a joke! Is there anyone within your customer service or complaints team that’s in the UK or what? I gotta be honest, you’re pushing Ryanair as the worst customer service I’ve ever had.
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𝓵𝓪𝓭𝔂 𝓐.𝓣 𝓢𝓶𝓲𝓽𝓱
(@AdelaEdithDarcy) reported
@VodafoneUK Shocking. I got hung up on. 39 mins and put on hold and eventually someone says those texts are harmless. But I pay for them and then put on hold and hung up on. Disgusting service.
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Ste Callaghan
(@Steve_Cally1) reported
@VodafoneUK Thanks Tal for your kind offer. Sadly it is too late I’ve terminated (within 14 days of upgrade). The service hasn’t work since 8 Dec despite my best efforts to work with you over many hours - no Broadband or phone service. No callback policy is a major problem for customers.
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Lak$
(@TheRealLaks) reported
@VodafoneUK having internet issues at home. Can you find out what is going on please?
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Jessie aka ditzydaffodil
(@ditzydaffodil) reported
@Andreasdona72 @VodafoneUK @WWF Yet you can't provide a service charge £47 a month and then when switch providers you demand £201 termination fees. Spent 3hrs this morning on phone trying to talk to someone only to be told it's final and that the it team should have put note on system to wavier fees
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ed francis
(@pompeyhedge) reported
@Anthony_Lonres @VodafoneUK Along with them degrading the quality of signal, speeds and quality.
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Anthony Payne
(@Anthony_Lonres) reported
@VodafoneUK Ive spent 4 hours over the last 3 days trying to switch from a hard sim to an esim, this shouldnt be difficult. Navigating your voice system is imposssible & 2 ‘consultants’ were verging on incompetence. Ive resolved the issue but it’s easy to understand why customers are leaving