Vodafone Outage Report

Problems in the last 24 hours

The graph below depicts the number of Vodafone reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Vodafone users through our website.

• Internet (53%)
• Phone (21%)
• Wi-fi (12%)
• Total Blackout (11%)
• E-mail (2%)
• TV (1%)

Live Outage Map

The most recent Vodafone outage reports came from the following cities: London, Exeter, Croydon, Uxbridge, Dewsbury, Glasgow, Northampton, Kettering, Birmingham, Louth, Batley, Hounslow, Oldham, Bristol, and Hengoed.

City	Problem Type	Report Time
London	Internet	2 hours ago
Exeter	Phone	20 hours ago
Croydon	Wi-fi	1 day ago
Uxbridge	Phone	1 day ago
Dewsbury	Wi-fi	1 day ago
Glasgow	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

• 
  lucy 💙 (@spiceblackford) reported 6 minutes ago

  @VodafoneUK Happened again thismorning. Took few hours for it to come back on. Restarted IPhone so many times, & it didn’t fix the problem

• 
  Kirsty Aris (Hillman) (@KirstyAris) reported 6 minutes ago

  @VodafoneUK Please could you advise the best email address for me to speak with customer service as I am having no luck with my store, online chat, or phone call.

• 
  S (@S89491329) reported 7 minutes ago

  @VodafoneUK @DefraGovUK @Forest_Research Worst Customer Service

• 
  S (@S89491329) reported 9 minutes ago

  @VodafoneUK Worst Customer services

• 
  S (@S89491329) reported 9 minutes ago

  @VodafoneUK @DefraGovUK @Forest_Research Awful Customer Services

• 
  John Carlyle-Clarke (@johncc) reported 13 minutes ago

  @keithdsmall @VodafoneUK Yep, same ... GSM in the house is very hit and miss, and you mostly would need to wander around the garden until it picks up a signal.

• 
  Gavin Houlgate (@GavinHoulgate) reported 14 minutes ago

  @VodafoneUK Why is it impossible to register and log into a new My Vodafone account today? Can’t get any answers from your robot chat - and all human help too busy to assist

• 
  Midnitejem (@Rhomidnight) reported 20 minutes ago

  @VodafoneUK Thanks Mac, I sent a DM but the person on the talk chat never actually fixed my connection issue, how do I get that resolved?

• 
  Cazimodo (@caszimodo) reported 24 minutes ago

  Still have no internet 5 hours after it went down. Luckily @vodafoneUK have sent me a text to let me know it will be sorted within 24 hours !!

• 
  Michael Mcaliskey® (@MickMacca) reported 24 minutes ago

  @VodafoneUK @CityFibre You are the worst partnership since Ian Brady and Myra Hindley

• 
  Sarah Mallory (@SarahMRomance) reported 24 minutes ago

  Geez @VodafoneUK I only want to cancel my plan but can only do it by phoning. Now I have to listen to you telling me you are extremely busy... it does not make sense.

• 
  Will (@WilvoJobs) reported 35 minutes ago

  God @VodafoneUK customer service really is dreadful. Nobody available to speak to on the phone so they direct you to online chat who have no operators available to speak to you. Just awful. Perhaps it’s time to use some of that marketing budget on staff

• 
  Midnitejem (@Rhomidnight) reported 35 minutes ago

  @VodafoneUK just a quick question about your online chat people on the Vodafone app, the person who was on the chat window had asked if I wanted him to keep an eye on my account for the future incase I had any further issues with my internet connection, that isn’t normal is it?

• 
  Wobbly (@maninred_17) reported 36 minutes ago

  Whatever you do.. don’t switch from @VodafoneUK to @ThreeUK .. honestly 3 have the worst signal coverage ever… you’ll be lucky to get 1 bar anywhere 🤮🤮🤮🤮

• 
  Louise Clay (@Lou_clay) reported 41 minutes ago

  @VodafoneUK @VodafoneUK I will continue to tweet about your terrible service everyday until someone honours their word and sorts this out! The ridiculous amount of stress you have caused me is not acceptable

• 
  Neil Thomson (@Thomoncfc) reported 41 minutes ago

  @VodafoneUK why is it impossible to speak to anyone at Vodafone?? I added my new smartwatch on saturday to OneNumber but it’s set as “On Order” so i cannot get the data plan to work, and i’m unable to speak to a human that can actually help!!!

• 
  Kirsty Aris (Hillman) (@KirstyAris) reported 50 minutes ago

  @VodafoneUK Unfortunately the issues are ongoing and have not been resolved. Therefore I wish to make an official complaint and I believe it's customer services that I'd need to speak to. I have tried speaking in store. I have tried online and I have tried via telephone.

• 
  charles (@imcharlieboy) reported 50 minutes ago

  Is #vodafone any good for 5g network or does it have to be?? #EE @VodafoneUK @EE

• 
  char (@chrlttno) reported 51 minutes ago

  @VodafoneUK hi do you have iPads / MacBooks available to add to existing customer plans with phones/smartwatches xx

• 
  xKeeksx (@xkeekssx) reported 55 minutes ago

  @VodafoneUK absolutely crap service, not helpful and give you hidden charges that you weren’t advised about. Don’t use them

• 
  marion (@marion23xxx) reported 55 minutes ago

  Been with @VodafoneUK for over 12 years my phone bill has never been less than £150 pound a month my contract is due to end finally they can’t wave the upfront cost when they are the only company who have an upfront cost so think it’s time to move to @EE

• 
  S (@S89491329) reported 56 minutes ago

  @VodafoneUK OMG why is it so HARD to cancel a contract! Refund me PLEASE!

• 
  Nicola Olding (@Nicky48) reported 56 minutes ago

  @VodafoneUK It’s almost sorted now thanks to a really helpful advisor called Shannon but called the payment helpline in desperation in the end because the automated system is so bad!

• 
  pump your breaks, bro (@EnnyJemima) reported 57 minutes ago

  I’ve been a loyal customer to @VodafoneUK for 6 years.. peak that I can’t WiFi underground

• 
  LEF89 (@LEF892) reported 58 minutes ago

  Forgotten how absolutely useless @VodafoneUK are. Offered me 3Gb data for £8 per month. If I go to the vodafone site via Uswitch I can get 15gb for £8. Vodafone wouldn't offer me the better deal even though it is on their site. Also very poor and rude customer service. #vodafone

• 
  Nes 💕 (@nescakes_) reported 1 hour ago

  @VodafoneUK customer service is so poor and it’s really annoying me because no one is even helping me? So what now?

• 
  Martin Mclellan. BScH (@blackbox_64) reported 1 hour ago

  @VodafoneUK Earlier today I was upgrade to a new tariff deal and I was told to restart my phone when I lost connection. That happened and I restarted. but now I'm stuck on emergency calls, and I can't log into my online account.

• 
  Carl Rolfe (@C_Rolfe81) reported 1 hour ago

  @joniread68 @VodafoneUK Im the same. Pretty poor service after you’ve signed up and nothing for being with them for a long period of time.

• 
  Nicola Olding (@Nicky48) reported 1 hour ago

  @VodafoneUK I need some help and your automated service is not allowing me to speak to advisor, I’ve just been on the chat and had a very rude advisor who wouldn’t help, how can I speak to someone

• 
  Nes 💕 (@nescakes_) reported 1 hour ago

  @VodafoneUK is someone going to help me?????