Vodafone service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Vodafone reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Vodafone users through our website.

• Internet (60%)
• Phone (17%)
• Wi-fi (12%)
• Total Blackout (8%)
• E-mail (3%)
• TV (1%)

Live Outage Map

The most recent Vodafone outage reports came from the following cities: London, Basildon, Birmingham, Airdrie, Leicester, Haslemere, Derby, Manchester, Wollaston, Bristol, Blackwood, Batley, Halesworth, Blackburn, and Dublin.

City	Problem Type	Report Time
London	Internet	60 minutes ago
London	Internet	8 hours ago
London	Internet	11 hours ago
Basildon	Wi-fi	11 hours ago
London	Internet	11 hours ago
Birmingham	Internet	16 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

• 
  𖦞 (@moriuchirm) reported 6 minutes ago

  @VodafoneUK I have an iPhone 12 (IMEI: 357771572869720) that is locked to Vodafone UK. I am not a customer and I live outside the UK. Can you please help me unlock it? The device is over 4 years old and has no balance.

• 
  sarah 💙 (@sarmackie965) reported 6 minutes ago

  Would not recommend anyone move to @VodafoneUK 4g coverage in Norwich is so poor . Has been for years never changes

• 
  D Shaw (@drmottershaw) reported 7 minutes ago

  @KirstieMAllsopp @VodafoneUK @lycamobile Sadly Vodafone are a waste of time but when you ring them there is never a problem with their signal

• 
  Holly (@Holly_Radcliffe) reported 8 minutes ago

  @VodafoneUK still no service nearly a week. No phone calls and I cannot make outbound calls. Really not good enough.

• 
  Delwar Ullah (@Sheffield128) reported 8 minutes ago

  @VodafoneUK Gemini has just told me she’s now on your platform that is fantastic. I’ve got a on my phone right now. Can I make a little suggestion? Get rid of Toby? Let Gemini do that job from a customer that has been with you since 1995.

• 
  Graham Wharton (@Graham_Wharton) reported 9 minutes ago

  @KirstieMAllsopp @VodafoneUK @lycamobile I've been a victim of identity theft and someone is opening lyca mobile accounts in my name, using my credit file. Lyca mobile have been crap dealing with it. No sense of urgency. Call centre staff won't deal with me.

• 
  Shona (@ShonaaLouisee_x) reported 14 minutes ago

  @VodafoneUK any idea why the signal is on and off?? Signal ok with WiFi but when out and about I have no signal whatsoever

• 
  iKyle  🇺🇦🏳️‍🌈#SaucyMinx (@iKyle2017) reported 16 minutes ago

  @VodafoneUK sent me a nice message 😡 my broadband contract is up, so now they’ll charge £52 a month for the worst service I’ve ever encountered, um NO! Don’t think so, finally I can leave this sorry excuse for a service provider!

• 
  Jan Cavelle (@jancavelle) reported 17 minutes ago

  @VodafoneUK - you are invoicing me for an account I cancelled within 24 hours of opening it because of your poor service. Now you are billling me for it - appalling

• 
  Bri Hammond (@big1481b) reported 21 minutes ago

  @VodafoneUK messed me around last Friday with Internet not fitting it bein late to utter disgusting customer service

• 
  shar (@sharloola) reported 23 minutes ago

  yes i do have a phone addiction my wifi is bad and my data isn’t working (@VodafoneUK what’s ur issue) it’s been ruining my mood for a week

• 
  karen sen (@karen_sen) reported 23 minutes ago

  @VodafoneUK shockingly bad, disconnected phone and told 72 hours to reactivate ….. if they can 😳😳😳

• 
  The Memedalorian (@mxtthewpxrker) reported 31 minutes ago

  @VodafoneUK your service is a joke. I had fibre broadband installed yesterday. How does it go from ‘ready in 3 hours’ after install to ‘active by midnight’ to ‘24 hour estimate’ It’s been over 24hrs and I still have no connection

• 
  Mark Davies (@_MarkD) reported 32 minutes ago

  @VodafoneUK really not happy. It seems when I call 191 I can’t even talk to someone to complain. 7 mth issue and no one gives a stuff. Let’s see if @EE are able to offer me a better service after 30 years of being a Vodafone customer.

• 
  bryony (@bryonycdc) reported 32 minutes ago

  avoid @VodafoneUK like the plague - i cancelled my broadband with them as i wasa moving, and they have set up the new person in my old house’s account under MY details and are billing ME for their usage. what the everloving ****.

• 
  🍀 Tara 🐢 (@tara1966) reported 35 minutes ago

  Hi, @VodafoneUK on 3 occasions I have requested chat transcript and not got the conversation only the bot chat transcript sent to me - not good enough. Please tell me I am not going to get same service as I did with TalkTalk as it only got connected today.

• 
  Delwar Ullah (@Sheffield128) reported 36 minutes ago

  @VodafoneUK I am a customer of yours now you’ve got Gemini be a imaginable with her. I subscribed to her so for me to accept anything you can offer with a Gemini you’ve got to be adventurous. as I’m not interested. and she can’t be watered down.

• 
  cath (@CatheasthamMc) reported 39 minutes ago

  @VodafoneUK I need customer service assistance and I cant seem to get any. can someone help. #tobisntworking #cantcancelsubscription

• 
  Chloe Dannielle (@MsChloe96) reported 46 minutes ago

  @VodafoneUK A truly awful service. How dare I move house? Disconnecting your service has been the most stressful part of this process and they’re still chasing me for money that I don’t owe. Call back requests ignored. Hurried off the phone quite rudely. Promises made and unkept.

• 
  CarolineS (@Carolin85504213) reported 49 minutes ago

  @VodafoneUK your network is down in Fleet Hampshire

• 
  Tracey Davies (@miss_traceydav) reported 50 minutes ago

  That was the weirdest afternoon ever - Sky broadband went down around 2pm and has just come back. However, we all then also lost the mobile data signal too - how is that even possible when they are not connected?! @VodafoneUK I had no way of finding out what was happening

• 
  AlThePleb (@AlThePlebb) reported 50 minutes ago

  @VodafoneUK I'm a loyal broadband customer trying to spend money on a new S26 Ultra, but I can't get past your TOBi bot. Does anyone actually work there?

• 
  Craige Timmins (@v8fettler) reported 51 minutes ago

  @JadeEdwards9 @VodafoneUK “Please send us a direct message (ie take this away from public view because we’re incompetant, and not scared to tell you ‘tough titties we’ve got you in contract and will avoid dealing with any problems as best we can’) ….Bot replies only…

• 
  Rebecca Catherine Viner (@Beckiviner) reported 56 minutes ago

  @VodafoneUK 5th time i am failing to log in and order a new phone due to the brain nanite issue as i said. i am currently hating all exsitacne and need to escape UK as their is only abuse here to me

• 
  Barry McGrath (@bazmeister) reported 58 minutes ago

  @VodafoneUK There is something really up with your network in Mayfair. So much latency.

• 
  Tristan Lane (@Tristan27856485) reported 60 minutes ago

  @ThreeUK @VodafoneUK I thought the merger was meant to improve signal. Not make it blooming worse. Cambridge is meant to be “silicon fen” tricky with such terrible network

• 
  Me (@nickyboy1886) reported 1 hour ago

  So ****** off with the service from @ThreeUK (supposedly I can piggy back off @VodafoneUK masts?!) is there a problem calling landline numbers today? Mobile … fine, landlines ~ nothing … just silence?

• 
  Anna Maslowicz (@annamazz) reported 1 hour ago

  @VodafoneUK are you having issues with your website and app today? Unable to log on and have an issue with my account

• 
  Nigel Cliff (Old *** With Too Many Cameras) (@Cliffyboy13) reported 1 hour ago

  @VodafoneUK You've sent me a bill despite me having left Vodafone in February,I tried phoning but your automated system doesn't cover my problem and your TOBI chat has been hanging for 20 minutes,how am I supposed to sort this out

• 
  Bri Hammond (@big1481b) reported 1 hour ago

  @VodafoneUK avoid this company shambles no customer support lies and no internet