Vodafone Outage Report

Problems in the last 24 hours

The graph below depicts the number of Vodafone reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Vodafone users through our website.

• Internet (54%)
• Phone (21%)
• Wi-fi (12%)
• Total Blackout (11%)
• E-mail (2%)
• TV (1%)

Live Outage Map

The most recent Vodafone outage reports came from the following cities: Didcot, Bristol, London, Dublin, City of London, Islington, Exeter, Croydon, Uxbridge, Dewsbury, Glasgow, Northampton, Kettering, Birmingham, and Louth.

City	Problem Type	Report Time
Didcot	Internet	4 hours ago
Bristol	Internet	4 hours ago
London	Internet	7 hours ago
Dublin	Internet	8 hours ago
London	Internet	13 hours ago
City of London	Wi-fi	13 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ed francis (@pompeyhedge) reported 5 minutes ago

  @Bedford_Hatter @VodafoneUK Don't do it. Their service is deteriorating, zero customer service and bills rocketing, for this pleasure.

• 
  Mark Allard (@ducky79) reported 8 minutes ago

  @VodafoneUK it’s still not working. 4 days now! What’s happening and when can we expect to get a signal again?? This is rather frustrating now.

• 
  ed francis (@pompeyhedge) reported 8 minutes ago

  @KenyanMoe @VodafoneUK Sorry mate you've got no hope. Until they merge with Three and share their network it won't happen.

• 
  ♔ Hewardine™ ♔ (@misshewardine) reported 9 minutes ago

  The @WeAreOpenreach manager turns up early doors on the Saturday as promised. Problem is he’s “never seen one like this before” and “doesn’t normally do @VodafoneUK connections”. He got it all set up and left. So all was good we thought.

• 
  Paul Cooke (@C003KEE) reported 16 minutes ago

  @VodafoneUK hi, can you let me know the email address for customer services please? The online chat is too long winded. Just need to makes some changes to my account. Many thanks

• 
  DivasJustDoIt (@Divasjustdoit) reported 19 minutes ago

  @VodafoneUK not impressed with recent service, requested house move and told the advisor multiple times I needed internet at my current address until 12/4. I was disconnected on Monday 27/3 and told that I cannot have my broadband reactivated! I will be 3 weeks without internet!

• 
  Charlie Woodham (@charliewoodhaam) reported 20 minutes ago

  @VodafoneUK Hi I need to amend my DD to a new bank account. I tried to do it online but they had trouble checking my details. I called, as instructed, but when you choose ‘amend DD’ as an option on the call, you get sent an automated text and the call ends. Please assist.

• 
  Martin J Horton 💙 (@Hortonious101) reported 20 minutes ago

  @VodafoneUK Thank you,Jason. I'm on the phone with one of your technical guys, if that doesn't work then I'll get back in touch with you.

• 
  Steve (@telspl) reported 22 minutes ago

  @VodafoneUK I tried to enquire about a 15% increase you have added to my fixed contract. It’s nearly impossible to get hold of you and I paid £6 to acquire your number privately, 21 mins then to wait for a supervisor - shocking customer service 🤬🤬

• 
  Lisa Marion Williams (@Lisa_Williams5) reported 22 minutes ago

  @VodafoneUK do not use Vodafone. Their customer service is appalling. 11 years of receiving post for the previous occupant and they have been advised multiple times of this. DMs sent and webchat.

• 
  Nicola Crawford-Percival (@NickiRenewable) reported 24 minutes ago

  @VodafoneUK @WeAreOpenreach my situation in getting my broadband order fulfilled at new address is becoming impossible. We get a different excuse every 2 days since 13th March with seemingly no hope of resolution. We need to know when we will be connected. @MartinSLewis help!!

• 
  Christ (@cjm691972) reported 24 minutes ago

  @VodafoneUK @stowtom2010 14.5% increase in prices. We’d expect incredible service. Yet here we are. Greed greed greed.

• 
  ed francis (@pompeyhedge) reported 27 minutes ago

  @_Geezer @VodafoneUK @caolammcparland Don't trust the Vodafone checker, it very rarely shows issues. Use downdetector and istheservicedown. Both are reporting issues.

• 
  cath (@Cathyy20K) reported 30 minutes ago

  @VodafoneUK experienced horrendous customers service today when you messed up our broadband bill still dont know of it is even sorted can someone from your uk team message me please was on phone 2 hours

• 
  Tom Dringer 🇯🇵🏁🇬🇧 (@tomdringer) reported 33 minutes ago

  @VodafoneUK Can I go in store and cancel my contract? It’s due for renewal in the next few days.

• 
  Elaine (@campbellinho) reported 34 minutes ago

  Who would have thought that @VodafoneUK resort to “computer says no” when asking for a payment date change? Huge company like that and can’t help someone out in a financial crisis?

• 
  ♔ Hewardine™ ♔ (@misshewardine) reported 36 minutes ago

  My internet with Sky was so poor I decided it was time to switch ISP. @VodafoneUK came HIGHLY recommended. Here’s a thread on how that’s going for us so far:

• 
  Geez (@_Geezer) reported 38 minutes ago

  @VodafoneUK guys u clearly have a problem in the Tyrone/Armagh area of n Ireland. Multiple users with no internet at the moment. Can u just get someone to look at it instead of sending generic replies?

• 
  Mike Davis (@RescueRugby) reported 39 minutes ago

  . @VodafoneUK just a bunch of robbing bar stewards **** service and 14% increase. #Timetoswitch.

• 
  Andy Weir (@AndyWeir12) reported 40 minutes ago

  @VodafoneUK Soundcore life Q30 worst purchase I've ever made bluetooth issues connecting

• 
  GeograTea (@EllieGeog) reported 41 minutes ago

  @VodafoneUK I've never experienced customer service as poor as I've done with you today. Over 3 hours later, still no resolution to a failed broadband connection, trying to cancel a SIM and now being told I have to go in person to a store to prove my identity. Ridiculous.

• 
  bfc (@bfc4ever1991) reported 43 minutes ago

  Anyone else mobile with @VodafoneUK got no signal in the uk ?

• 
  Josie Watson (@JosieWatson) reported 48 minutes ago

  @VodafoneUK is among the WORST broadband providers I've ever used, especially if you want any hope of establishing a smart home as they flat-out lie about 2.4GHz working properly.

• 
  Gonkey King (@KOfDoubleK) reported 49 minutes ago

  @TheBearBoo @VodafoneUK Nice. I can't believe they said that. It's only fair for you to be able to cancel a contract if they haven't been able to provide you with a service. Companies think contracts are only one way. But that contract is for the company as well, as a promise to provide their service.

• 
  Neil Clarke (@NeilClarke1975) reported 52 minutes ago

  But did not release us still. @Ofcom just sit idly by as a broadband provider fails and do nothing. Waiting now for news. We have a @VodafoneUK router ready to go, account set up, just need someone to help us! I work from home and need Internet. This situation is ridiculous

• 
  Christ (@cjm691972) reported 53 minutes ago

  @Hortonious101 @VodafoneUK They should be able to employ a few more customer service people after hiking broadband rates by 14.5%

• 
  KenyanMoe (@KenyanMoe) reported 53 minutes ago

  @VodafoneUK As of today, Vodafone has officially returned as a provider of public Wi-Fi on the Underground. As a Vodafone customer I have been trying to connect but with no luck, I’ve checked online and there’s no information as to how to go about this. Could you kindly explain

• 
  Eddie McClenaghan (@EddieMcClen) reported 54 minutes ago

  @VodafoneUK hi, I'm having real issues with the broadband this evening. It's asking me to sign into network and I use the reconnect button to restart the DSL line and nothing happens. I've tried resetting my router etc. What should I do?

• 
  Jack Powell (@Jackpowell88) reported 54 minutes ago

  @VodafoneUK why does no one at Vodafone acknowledge that the number 0844 0985807 is a Vodafone customer service number and chargeable. They just spout the same numbers off saying it’s not

• 
  Andy travelingman (@travelingman88) reported 60 minutes ago

  @VodafoneUK ripping off customers again, as well as the increase in monthly bills of 10.5% CPI, they are adding on 3.9% to support Vodafone. They never mentioned that when they were doing there Best to persuade me to upgrade. Goodbye Vodafone UK