Vodafone Outage Report
Why is my Vodafone service not working?
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Vodafone offers mobile phone, mobile internet, SMS and voicemail to consumers and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Vodafone reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Vodafone. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Vodafone compensate me for the outage?
The recent Vodafone outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Vodafone if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Vodafone has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Vodafone users through our website.
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Internet (62%)
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Phone (18%)
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Wi-fi (12%)
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Total Blackout (7%)
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E-mail (2%)
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TV (%)
Live Outage Map
The most recent Vodafone outage reports came from the following cities: Hackney, Coventry, London, Northampton, Birmingham, Basingstoke, Guildford, Slough, Halifax, Newham, Paddington, Worthing, Edinburgh, Macclesfield and Cardiff.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Wi-fi | |
| Coventry |
Phone | |
| London |
Internet | |
| Northampton |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vodafone Issues Reports
Latest outage, problems and issue reports in social media:
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Vince
(@VModifiedMind) reported
@VodafoneUK Thanks, I managed to get it done eventually, but 40 minutes on the phone, plus 2 previous calls, plus live chat (so well over an hour) shouldn’t have been needed - none of it was “on hold” - just poor process and lack of clue and a stupid IVR system.
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Emily Mills
(@mills_emily) reported
@VodafoneUK please help! Have spent all morning trying to sort out a collection of my faulty phone, finally felt like I was getting somewhere and got cut off! How can I get to speak to the same advisor so I don't have to explain yet again?
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Julia Jones
(@JuliaJ84) reported
@VodafoneUK I'd be greatful for any prize if I won as I never win anything #VeryMeRewards
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Cherico 💙
(@Cherico_LR) reported
@OpenreachHelp we lost broadband (HR2) at 7 this morning and we’re told by our provider it would be back on by 1pm. Is there any update on when the problem’s likely to be fixed? @VodafoneUK kindly gave us data to use but we’re rural so no signal.
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George Biswas
(@Geojam) reported
from
Virginia Water, England
@VodafoneUK How can I get one of your support staff to fast track through my previous contact with you, saving both you and I time? The issue is almost definitely outside my home and nothing to do with your router or the infrastructure in my house.
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Peter K.
(@p_kosobucki) reported
from
Poplar, England
@jonthefireplod @VodafoneUK They must have a problem with their mast in this area as as soon i came to Canary Wharf it is working properly now.
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𝐌𝐈𝐒𝐒𝐘
(@Missy_mx) reported
Just a heads up to anyone due an upgrade or thinking about taking out a contract with @VodafoneUK they don’t send you a charger with the iPhone 12 to “keep the box sizes down” even though it’s mailed in a large box and then tell you to buy one separately at £20 a go. 🤔
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Lucy
(@Lucy_Duszczak) reported
@VodafoneUK we still haven’t received the router promised to us on 8th Dec and it’s causing major issues trying to work full time online connecting via mobile hotspot. Not to mention costing us a fortune! Can you give us an update please? We’ve been on hold for over an hour today
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Billy Bob
(@MC1985FTW) reported
@micky_tea @VodafoneUK Why would you want to downgrade from that bad boy?
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Kasuds
(@kasuds1) reported
@ruthberry_ Beyond a joke! @VodafoneUK I was on the online chat to them for 2.75 hours this morning and got nowhere. My partner just spent 1.75 hours on the phone to them and the guy who he was speaking to just hung up! We have been hung up on 5 times in the course of this complaint.
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Briefcase
(@jonthefireplod) reported
@p_kosobucki @VodafoneUK Me too! Been in Homerton having problems and now in Stoke Newington with the same issues
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Sumek Gopal
(@sumeks) reported
@VodafoneUK @VodafoneIdeaIN after 15 years of using your network, finally have to say bye due to pathetic network in Mumbai
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Jacklyn Crabtree
(@JacklynCrabtr18) reported
@VodafoneUK I love Vodafone I have been with them since I was 16 now 37 great customer service I have one thing I'd like and that is a new phone (honor 8s is pretty pants) lol
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goggs
(@iamgoggs) reported
@VodafoneUK Heya Dave. You've all been super helpful over the last 2 months. But it looks like your hands are tied to the fact that because I'm getting 0.9mps minimum upload for £55 a month, then there's nothing you can do. I've submitted some complaint forms and just waiting to hear back.
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Simba Croucher
(@SimbaCroucher) reported
@inCanndescent @VodafoneUK So it's actually more like £80/month? Holy crap that's expensive
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Paddy!
(@ComeDineWithPad) reported
Great, @VodafoneUK send me a text saying my issues are resolved and they’re closing the ticket, check broadband, still not getting what I paid for. Go to phone them up, the automated system cuts me off. Absolutely ridiculous
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George Biswas
(@Geojam) reported
from
Virginia Water, England
@VodafoneUK I keep having broadband connectivity issues, each time I end up spending an hour or more on online chats with your staff, some good, others not. In the end nothing is resolved & I’m convinced the real issue is the ancient Openreach infrastructure in my area.
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Peter K.
(@p_kosobucki) reported
from
Poplar, England
@VodafoneUK your service (particularly Internet) is not working in #Hackney area. #e8 #e9
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Mjc
(@mjcowell83) reported
@VodafoneUK 4th call today and on hold, I’ve got 4 contracts to renew next month, been a customer for 10 years, maybe time for a change.
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Sarah
(@Ducky_Bear) reported
@VodafoneUK is Vodafone network down??? Have had no service at all today and no response from you on DM’s so far, can’t ring since you are not providing me with any service.....
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Kasuds
(@kasuds1) reported
@VodafoneUK I've been on chat for 2.75 hours and the customer relations team member I am speaking to hasn't even created a complaint case ID for me yet. Seriously. I am being serious.
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Sarahjmorris
(@sarahjmorriss) reported
@VodafoneUK Do not take a contract out with this company! Phone line not working for 3 weeks and now being told it will be at least another week 🙄 4 weeks without a phone line! Ridiculous! Terrible customer service!
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vishal bg
(@vishal_bg) reported
@VodafoneUK No help yet
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Aisling McB
(@a_mcbrearty) reported
from
Ballycastle, Northern Ireland
@VodafoneUK network is down here, neither my husband nor I have any signal on either phone. Ballycastle, Co Antrim
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Mathew Scott
(@mathewscott88) reported
@VodafoneUK how many times on live chat do I have to ask to make a complaint to get told I can’t make a complaint? Refusing to give my disabled, pensioner mother the £25 Amazon voucher she has earned for referring a friend?
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G
(@KIRKDGAV) reported
@VodafoneUK I have tried for 2 days solid to cancel my 25 year contract with you and cant even get through to speak to someone sums up why I'm leaving
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Paddy!
(@ComeDineWithPad) reported
Hi @VodafoneUK, I’m having problems with my broadband. Was on the phone to an advisor around 13:15 called Sarah who advised I’d receive a call back “within 20 minutes”. I’m still waiting and this is wholly unacceptable, when will I get this call back?
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Kasuds
(@kasuds1) reported
@VodafoneUK Mhmm yep and you'll read the transcripts and then contact an advisor and then put us through to customer relations and then check with the technical team and then accidentally on purpose get disconnected?
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Vince
(@VModifiedMind) reported
Hey @VodafoneUK your customer service system sucks, the 191 thing pushing you to live chat when you already tried that and they said to call, then having a stupid tell us what you want system that isn’t able to understand, then sends you to a team that can’t help… ARGH!
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𝐌𝐈𝐒𝐒𝐘
(@Missy_mx) reported
@SeanSkelton2 @VodafoneUK It’s not for me it’s for Lewis, we only have the old iPhone chargers in the house and the woman he spoke to was no help at all.