Vodafone Outage Report
Why is my Vodafone service not working?
No problems detected
If you are having issues, please submit a report below.
Vodafone offers mobile phone, mobile internet, SMS and voicemail to consumers and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Vodafone reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Vodafone. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Vodafone compensate me for the outage?
The recent Vodafone outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Vodafone if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Vodafone has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Vodafone users through our website.
-
Internet (62%)
-
Phone (15%)
-
Wi-fi (11%)
-
Total Blackout (9%)
-
E-mail (2%)
-
TV (%)
Live Outage Map
The most recent Vodafone outage reports came from the following cities: London, Oxford, Edinburgh, Coalville, Croydon, Glasgow, Wolverhampton, Hammersmith, Southwark, Manchester, Newton Abbot, High Wycombe, Brownhills, Hayes and Southend-on-Sea.
| City | Problem Type | Report Time |
|---|---|---|
 Treharris |
Internet | |
| London |
Internet | |
| Oxford |
Internet | |
| Edinburgh |
Internet | |
| London |
Internet | |
| London |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vodafone Issues Reports
Latest outage, problems and issue reports in social media:
-
Cat Hayden
(@CatBudden) reported
@VodafoneUK we’ve had a text saying an issue has been identified with our broadband and that we are@going to get a phone call from@you - is this legit?
-
matthias
(@matthia86517637) reported
@VodafoneUK 3rd time I’m having to ask to be send a trade in pack. It’s been a month since I’ve received my new phone. After waiting 15 min today with the phone help desk I got connected to a number no longer in service….
-
Sal
(@thisissal78) reported
@VodafoneUK Morning! Is there a problem with the app? I’m unable to access my account information. Thank you
-
Rahul Johar
(@rahuljohar87) reported
@vodafone @VodafoneGroup @VodafoneUK It's been more than a month I registered a complaint for my mother's prepaid connection that she never gets network. So many people from Vodafone I have spoken to they have given me so many wrong commitments. And till today no resolution
-
Andrew Hoyt 3.5% 💙 👠
(@AndrewFcHoyt) reported
So @VodafoneGroup @VodafoneUK What phone service does your CEO Ahmed Essam @AhmedShelbaya use because it clearly can’t be #Vodaphone? I have had no service for over a week, 3rd breach of service since starting my contract in May this year and customer service not helpful
-
Ammad Ahmed
(@Ammad191011) reported
@VodafoneUK what is going with your sim swap?I have been trying to do for 4 days now. Your customer service is useless. Activate my sim or cancel my damn contract
-
Robert Stafford
(@RobertS43890460) reported
@VodafoneUK well just spent 57 mins talking to 2 different members of staff trying to cancel a mobile and accompanying contract neither could achieve that task. They are ringing me back as they couldn’t transfer me to the right dept what a mess!
-
Grace Simmonds
(@GraceSimmonds18) reported
@Vodafoneuk trying to access #VeryMeRewards but get service busy error message 5501.
-
Ally
(@Ally_789) reported
@michaelcallagh7 @VodafoneUK It’s the same for me too. Been a loyal customer for a decade, paying their checks and that’s what I get back. 🤮
-
Louise
(@LouiseJones1103) reported
@VodafoneUK why do your customer service staff keep lying about when something will be sent? I wait in a queue for ages, get fobbed off & still no despatch, even though i have been assured day after day, it will be sent that day.
-
Lisa
(@Lisa33682148) reported
@VodafoneUK please help I’m trying to send a text to a premium rate service and it keeps coming back saying message failed to send even though there’s no bars on my account
-
Susan Harrison
(@SusanHa85471577) reported
@VodafoneUK is there a problem with the my vodafone app at the moment
-
saku
(@oeEkbtOXKXPNvLE) reported
@RobHollida @VodafoneUK Hi, have you solved this problem? My husband is in similar situation.He paid to CCS of Vodafone debt but another debt collect company sent a letter to pay for it.Vodafone keep saying we have to solve with CCS.
-
The Lumen Architect
(@lumenarchitect) reported
@VodafoneUK Wow - how crap is your customer service? Cannot see my bills in my account, call to be told to use online AI which says Unfortunately, there are no agents available at the moment. We apologise for any inconvenience. However, you can try to contact us by phone????
-
Whisky Hotel
(@mrwildotcom) reported
Dear @VodafoneUK you’ve got a mast down again I think. PE38 0LN. Same one that was down for a few days last month. Useless TOBi in app not working. Please help!
-
Giusy Pappalardo
(@jiujiu85) reported
@VodafoneUK will you ever get back to me? I am so ready to change my operator as soon as contract end. Customer service is unacceptable.
-
Robert Stafford
(@RobertS43890460) reported
@VodafoneUK so despite my attempts to cancel the contract and phone I received an email saying they are delivering it today to cap it all DPD have been to the wrong house and then said I wasn’t in. What an utter farce
-
Chloe Jade Wright
(@chloew609) reported
@VodafoneUK pls help
-
Callum Inglut
(@Calluminglut) reported
@VodafoneUK I cant get online or get hold of anyone for the last few days to pay my bill. Why is this? Im going to get cut off because your "solution" to pay the bills whilst its offline doesnt work. Nor does trying to call 191???
-
Craig
(@Craig_404) reported
@robinson_gee @VodafoneUK It seems many of us have been waiting a month or longer for deliveries with Vodafone having various different excuses blaming @DPDgroup_news for not picking it up, warehouse issues, system problems etc.
-
slav bart
(@SlavBart) reported
@VodafoneUK from yesterday I haven't got data internet, what the problem
-
Helen Moore
(@Grathan04) reported
from
St Helens, England
@AdamofAlbion @VodafoneUK No Adam i didn't!.. I've tried the bot talk thing, which is next to useless, unless you have a question it can lead you to.. For such a big company its fair to say they are very much lacking in the customer service department... 🙄
-
Katrina Beck
(@missbeck1979) reported
@VodafoneUK went into branch last Wed as having Internet issues. Engineer was due to contact me within 2 days to arrange a visit but haven't heard from anyone. Please advise
-
Jas Cattell
(@JasCattell) reported
You have to laugh @VodafoneUK who have taken out money from my daughters account for a new iPhone 6 weeks ago yet have had delivery issues apparently and can’t deliver it… 3 delivery date have been given yet no phone… quick enough to take the money though !! #timetoleave
-
Gary_S
(@teertsg) reported
@VodafoneUK I have sent a DM with the details of where I have been unable to use data on the Vodafone network recently. It’s been a bit up and down in the Newbury area both on 4G & 5G for the last few days.
-
Mark
(@_One8Seven1_) reported
The @VodafoneUK “Tobi” customer service people are ridiculous. They don’t even read what you’ve said to them. Rude too. If I did my job the same way I’d probably be looking for something else pretty soon!
-
jonny edwards
(@jonnyedwards199) reported
@VodafoneUK shocking delivery times. Wife ordered her phone 5 days after me but has received hers yet mine is still not dispatched (same phone)….how can i cancel my order because your taking the royal piss out of me here. Your live chat agents have different story’s every time
-
Jake Hanks
(@Jakeyhanks31) reported
@VodafoneUK visited 3 separate stores to try and get some kind of answer to when my iPhone 13 Pro will arrive. One store told me it’s Apple supply chain, one told me your warehouse flooded (what? the one from 2009?) and one said it is a DPD delay. Terrible customer service
-
Imran Nathoo
(@KitchenClonc) reported
@cerysfurlong Agreed. I’m with @VodafoneUK and not only is the data pants the reception in the area is awful.
-
Paul Langham
(@palangham) reported
@VodafoneUK ordered 2 upgrades on black Friday. 8 hours on hold and finally 2 calls order supposedly picked and ready to collect by dpd. I even tried to cancel but can't you apparently have no way of doing this once *picked". Shocking service for a 30yr customer.