Vodafone service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Vodafone reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Vodafone users through our website.

• Internet (53%)
• Phone (21%)
• Wi-fi (12%)
• Total Blackout (11%)
• E-mail (2%)
• TV (1%)

Live Outage Map

The most recent Vodafone outage reports came from the following cities: Northampton, London, Birmingham, Luton, Edinburgh, Enfield Town, Manchester, St Helens, Batley, Walsall, Didcot, Bristol, Dublin, City of London, and Islington.

City	Problem Type	Report Time
Northampton	Phone	43 minutes ago
London	Internet	48 minutes ago
Birmingham	Internet	1 hour ago
Luton	Wi-fi	5 hours ago
Edinburgh	Phone	18 hours ago
Enfield Town	Internet	19 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

• 
  faye woodbridge (@FayeWoodbridge) reported 4 minutes ago

  @CallumWalsh20 @VodafoneUK That’s so bad. Hope you get it sorted to. And especially if others are in the same boat- wonder if someone has pinched them all at the warehouse.

• 
  Emma King (@emmaking1982) reported 6 minutes ago

  @VodafoneUK not useful when your on hold for my 4th call in 4 days, after 1 hour I get told the team are not there to call back another time! I couldn't cancel yesterday as you wouldn't send an engineer but make me pay for 30 days! #cancellationnotice

• 
  Yodafone (@Yodafone1) reported 7 minutes ago

  @VodafoneUK Thank you I responded But I will be out later doing charity work. I should be on 24hr call but my landline is broke. Lack of connection is affecting our service to the community.

• 
  Dan (@Dan15260314) reported 9 minutes ago

  @VodafoneUK my home broadband is not working again

• 
  dan (@dantheman19970) reported 9 minutes ago

  @avnerd98 @VodafoneUK It says 3 to 5 days on the Website witch they can't guarantee it Ridiculous customer service

• 
  Abbie Bonita (@AbbieBonita) reported 10 minutes ago

  @VodafoneUK please can someone answer my dms? I’ve been trying to get some help for days and now it’s quite important that I get an answer. Thanks

• 
  Andrew J (@AJ99500818) reported 10 minutes ago

  @VodafoneUK I did report it at the very highest level. Sadly your “process” on SIM Swap fraud tries to make the customer feel it’s their problem rather than acknowledging the gaping holes in your own security systems. I’m happy to reveal your flaws here if you like?

• 
  Cathie Oh (@CathieOh1) reported 10 minutes ago

  @VodafoneUK Even more rubbish from @VodafoneUK STILL not had a response to a complaint written weeks ago and further demands for ££££ “together we can …. Never compensate for the stress and distress we have caused “

• 
  Alan Johnson (@AlanJoh35272905) reported 10 minutes ago

  @VodafoneUK can you help please. I’ve been upgraded to a deal different to what was agreed on the phone with your adviser.

• 
  lee (@LeeThompson256) reported 11 minutes ago

  @VodafoneUK worst company ever. Wife ordered new phone and was told in stock. 2 weeks later not arrived and now told can't cancel until it arrives but still cant tell me when as on a waiting list. Been lied to and false promises . Stay well away and go somewhere else

• 
  Abbi (@Abbi_ever_after) reported 13 minutes ago

  @VodafoneUK I placed an order back in November which apparently was out of stock (despite you saying 4 days) I have not had an update since the 2nd December. Where is my order please or can u cancel it?

• 
  SAYKRIDD (@itzSayKriDD) reported 16 minutes ago

  @VodafoneUK reply to your DMs and deliver a half decent service. Sent me 5 unlock codes, none work, bullshit. I'm paying towards a contract I been trying to leave for 2 months.

• 
  Rash (@rashchoda) reported 16 minutes ago

  @VodafoneUK Hi, I need assistance with my order. Received a part of it but no info on when the rest will be sent. ToBi has been no help! Thanks so much!

• 
  Christopher Yeoh (@Thephotoguyyo) reported 21 minutes ago

  @VodafoneUK I have spent more than an hour being bounced back and forth on a phone call and on your chat function. When I wanted to make a complaint, this was unaswered. Please provide an email address so that I can make a formal complaint

• 
  FPL ALLEGIANCE 🖤 (@FPLALLEGIANCE) reported 23 minutes ago

  @VodafoneUK why was I told a month or so ago that I can use my phone at no extra cost in the US and now I have landed I am being told it’s £6 per day.. I have never paid before when travelling to the Caribbean, Africa or Middle East.. please explain why I was lied to

• 
  Oliver Barrett (@ORB200181) reported 23 minutes ago

  Even companies like @skytv will go above and beyond in this day and age, I presume that @VodafoneUK simply are no longer interested in treating customer fairly?

• 
  Gibran Mansoor (@makbillions) reported 24 minutes ago

  @VodafoneUK I applied for an esim on Sat. Never got the QR code, now being told to reactivate physical sim. Then told that's not possible. I'm without my phone since Sat with no solution in sight! Help please!

• 
  Dave (@Dave_infernas) reported 26 minutes ago

  @DPDgroup_news You are not in the wrong it's @VodafoneUK @VodafoneGroup blaming you for their mistakes and as they are bad mouthing you to customers I thought you should know

• 
  Beth Allison-Glenny (@BethjAllison) reported 29 minutes ago

  @davidbunce Wasps* (if there was one there was 50) I would make my peace with that if they vacated my house. They must also take all bats, ladybirds, mice and rats. Otherwise I’ve just got a less Disney and far more boring issue with @VodafoneUK

• 
  ----- (@Artz_RUS) reported 32 minutes ago

  @VodafoneUK Trying to get a PAC code but your text service isn't working and repeatedly telling me "It doesn't understand my request". Can't request one via my web account either, only "View Switching Information". Screw you. This is exactly why I'm leaving,

• 
  Karen Morris (@karenmorris6194) reported 33 minutes ago

  @VodafoneUK completely fed up with Vodafone. Nobody can help with my iPhone 13 pro max order status. Exceeded 2 week estimate and told now could be 6 weeks

• 
  Dan Golding (@TheEmergingRisk) reported 40 minutes ago

  @VodafoneUK you’re broadband service is appalling. When your service fails and your ability to respond is as poor as this it’s no wonder your customer retention rates are so low

• 
  F2K (@Mafri15) reported 41 minutes ago

  @VodafoneUK why is it that every time I do an upgrade or request for a service change or adding plans, intact just doing anything on my account, it takes u guys for ever and it always gets messed up, then i have to be ringing to chase it up. It happens like clockwork.

• 
  Ryan Coley (@ryan5coley) reported 43 minutes ago

  @andielcfcsutton @EE @VodafoneUK aren’t so bad after all xx

• 
  Terry Duthart (@TerryDuthart) reported 44 minutes ago

  @VodafoneUK So I queued for 30 minutes to get through to someone and got nowhere. This is due to you guys delivering my router to the wrong address. DPD cannot change it and only Vodafone can. Can I get a call back or a solution ASAP? Another day without Internet!!

• 
  Stuart Shelton (@srcshelton) reported 45 minutes ago

  Also @VOXI_UK/@VodafoneUK why am I getting SMS saying that, as I’ve updated my phone’s OS, I need to download and install a Vodafone profile: why isn’t this auto-populated like every other network, & why use something as risky as a profile instead of just publishing the settings?

• 
  Oliver Barrett (@ORB200181) reported 48 minutes ago

  Hey, @VodafoneUK - how come your customer service is so poor nowadays? Over 15 years I’ve been with you and I think the time has come. #useless

• 
  Dave (@Dave_infernas) reported 49 minutes ago

  @DPDgroup_news just thought I'd let you know how much @VodafoneUK have been blaming you for all the issues I've had with an expected delivery. They have lost my new phone but have been saying that you haven't picked up any parcels for 2 weeks.

• 
  Matt (@Mattpd_uk) reported 52 minutes ago

  @VodafoneUK hi, is there an email address where I contact someone about mobile service issues? Spoken on live chat and phone but not getting anywhere. Would like to send to someone to look through. Thanks.

• 
  Dave (@Dave_infernas) reported 59 minutes ago

  @VodafoneUK ask you to DM them to 'sort your problems' them ignore you completely