Vodafone service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Vodafone reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Vodafone users through our website.

• Internet (56%)
• Phone (19%)
• Total Blackout (11%)
• Wi-fi (10%)
• E-mail (3%)
• TV (1%)

Live Outage Map

The most recent Vodafone outage reports came from the following cities: London, Didcot, Islington, Dublin, Sunderland, Hammersmith, Gillingham, Shrewsbury, Bradford, Glasgow, Hounslow, Walton-on-Thames, Brighton, Neath, and Lancing.

City	Problem Type	Report Time
London	Internet	44 minutes ago
Didcot	Internet	5 hours ago
Islington	Internet	7 hours ago
Dublin	Internet	8 hours ago
Sunderland	Phone	9 hours ago
London	Wi-fi	19 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Yunuvhuayem (@yunuvhuayem) reported 7 minutes ago

  “I filed a complaint ten days ago regarding the violence my father experienced, but no solution has been provided. Despite having been a customer of Turkcell for 15 years, I never encountered such an issue before.@VodafoneTR @VodafoneUK @DellaMargherita

• 
  Colin Miller (@jamieguy1975) reported 9 minutes ago

  @VodafoneUK Tried to top up daughters phone as she is out and the website won't let me and so called customer services can't find or are unwilling to help.

• 
  Mark Connolly (@macon1375) reported 9 minutes ago

  Absolutely shocking from @O2 today. Years of loyalty and 2 hours haggling still give me worse deals than a new customer….. who wants my business @ee @VodafoneUK

• 
  Shona (@ShonaaLouisee_x) reported 11 minutes ago

  @VodafoneUK any idea why the signal is on and off?? Signal ok with WiFi but when out and about I have no signal whatsoever

• 
  Dave Brady (@davebrady22) reported 14 minutes ago

  @VodafoneUK I'm a new customer, how do I claim back my previous provider's early termination fee?

• 
  Robin Nakamoto (@RobinNakamoto) reported 17 minutes ago

  @VodafoneUK How about you fix your 5G instead?

• 
  Martin Roberts (@M_AJ_Roberts) reported 20 minutes ago

  @VodafoneUK shocking customer service at Bury store, completely dismissed my concern and fobbed me off with the call customer services

• 
  Yunuvhuayem (@yunuvhuayem) reported 21 minutes ago

  Help me!!!! Vodafone Turkey is condoning violence against its customers.” @VodafoneUK @VodafoneTR

• 
  Rachel (@Rachel___001) reported 24 minutes ago

  @VodafoneUK how on earth do you get to speak to a human? “TOBI” is crap, your call system after pressing 1, 2, etc etc cuts you off. Absolutely **** frustrating customer service.

• 
  Sanj (@sanj2000) reported 24 minutes ago

  @VodafoneUK I need some help with a number that should have ported to another provider in October 2025 but doesn’t to have completed. It is my mother in laws number and has only just realised. Can you help please

• 
  Nina Moir (@neenooor) reported 24 minutes ago

  @VodafoneUK how can there be next to no reception on trains from sw20 to Waterloo.? On sw20 no reception on any network. It says full coverage , but you can’t do anything. How is it possible in this day and age ?

• 
  Mark Connolly (@macon1375) reported 25 minutes ago

  Absolutely shocking from @O2 today. Years of loyalty and 2 hours haggling still give me worse deals than a new customer….. who wants my business @ee @VodafoneUK

• 
  not fred (@___NF___O_O) reported 27 minutes ago

  @VodafoneUK broadband down plz fix

• 
  ANTIQUE ASSASSINS (@AntiqueA38495) reported 28 minutes ago

  @VodafoneUK Dreadful customer service. I bought a £40 bundle that doesn’t work or give me data. I’ve spoken to four agents and been told different things. The last promised a credit, then hours later said they couldn’t do it due to “technicalities.”

• 
  Pasty (@rhyshunt5) reported 28 minutes ago

  @VodafoneUK I need to pay my bill but I am abroad and can’t access my uk number to receive an OTP to log in . I only have a data plan so can’t call. Tried ToBi - useless! Slow and inaccurate. Please advise on way forward

• 
  Martin Parry (@montyclapton5) reported 30 minutes ago

  @VodafoneUK why does everyone in your customer care team want an argument...Worse service l have ever had..over 15 minutes each time l call to get no where.. Useless embarrassing company..

• 
  Katherine Lockett (@KatherineLocke3) reported 31 minutes ago

  @VodafoneUK How am I being charged £300+ to cancel a service you never activated? You had my PAC code and still failed to migrate my number. This is a serious customer service failure @Ofcom needs to be aware of this.”

• 
  John Gly (@chuxjohn) reported 34 minutes ago

  @VodafoneUK , i have been treated unfairly and over billed for the past 2 months. Paying 233 pounds for calls and over 180pounds is simply outrageous. I kept explaining to your customer line but they never got it right. Is this how a loyal customer of 4 years should be treated?

• 
  F2K (@Mafri15) reported 34 minutes ago

  @VodafoneUK ur operatives are very useless n so unhelpful. Asked to activate roaming and for nearly 36hrs still no service. I give up on u guys

• 
  Anna Maslowicz (@annamazz) reported 37 minutes ago

  @VodafoneUK are you having issues with your website and app today? Unable to log on and have an issue with my account

• 
  Nick Lawton (@Pontemiller) reported 37 minutes ago

  @VodafoneUK can I have some help please, that ask TOBi is awful. I need to know if I have to purchase a better router because the Ultra Hub is very poor!!!

• 
  CAR0LE (@C4R013256) reported 38 minutes ago

  Hello @VodafoneUK I have lost count of the number of times I have tried to contact you today. I have been cut off each time (so not a great advertisement for your network!!)

• 
  CAR0LE (@C4R013256) reported 42 minutes ago

  I would love to know why @VodafoneUK charges more for business broadband than personal broadband - and for a slower speed! BTW @VodafoneUK, your telephone agents urgently need to update their customer service skills.

• 
  Mad Dal (@MadDal85) reported 47 minutes ago

  @VodafoneUK I do not know what your game is, but my PAYG phone has not been receiving any incoming calls for a little while now. What if someone was trying to get hold of me and it's emergency? Get it sorted please!

• 
  brendan (@kegger1664) reported 47 minutes ago

  @TalkTalk No resolution. No real apology or acknowledgment that I had to find out myself the order was cancelled. Passed to yet another department. Looks like @VodafoneUK or @ThreeUK will be getting a new customer !!!

• 
  kcufti kcufti (@Kcuftiagain) reported 52 minutes ago

  Hey @VodafoneUK. What a dreadful advert. The baby crying with the woman singing. Both sounding as bad as each other. With all the money you cnuts make, sort it out🤮

• 
  el mono del mar (@JoelBlaackman) reported 1 hour ago

  @VodafoneUK no WiFi all day and no communication on the issue, not ideal.

• 
  John from britain (@Johnfo1428695) reported 1 hour ago

  @VodafoneUK @shaunledge52057 Terrible customer services and the service is rubbish

• 
  🇬🇧J🇬🇧 (@_JIMBO55) reported 1 hour ago

  Everyone beware. If you are with @VodafoneUK there is a scam phoning people and offering a new improved contract and a free phone as a gift. Do not give your details. Just hang up. It looks official, SMS phone numbers and emails all look real but are 100% fake. Not Vodafone

• 
  Louis (@BBLouisR) reported 1 hour ago

  @AmyGreatorex @O2 They’re useless I hardly get signal anywhere supposed to be looking into it but haven’t done anything 😤 wish I never left @VodafoneUK