Vodafone service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Vodafone reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Vodafone users through our website.

• Internet (53%)
• Phone (21%)
• Wi-fi (12%)
• Total Blackout (11%)
• E-mail (2%)
• TV (1%)

Live Outage Map

The most recent Vodafone outage reports came from the following cities: Milton Keynes, Nottingham, Oldbury, London, Newcastle upon Tyne, Sheffield, Barnet, King's Lynn, City of Westminster, Basingstoke, Halifax, Southall, Glasgow, Newbury, and Wandsworth.

City	Problem Type	Report Time
Milton Keynes	Internet	2 minutes ago
Nottingham	Phone	1 day ago
Oldbury	Internet	1 day ago
London	Internet	2 days ago
Newcastle upon Tyne	Wi-fi	3 days ago
Sheffield	Internet	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

• 
  James Hunt (@jameshunt312) reported 1 minute ago

  @VodafoneUK Having shocking customer service from @VodafoneUK. Son has returned from Australia and PAYG sim doesn't work. Say they can't help unless phone is with me! Ridiculous!🤬

• 
  Sidharth Suresh (@Analyst_Sid7) reported 1 minute ago

  @VodafoneUK I ported my network to Vodafone last week. The switch was supposed to happen on the 3rd. My previous network got disconnected, I am yet to receive details for my esim from vodafone. It's been 6 days now. Online chat and 2 visits to the Vodafone store has not helped.

• 
  Charlotte (@lottieeec) reported 3 minutes ago

  @VodafoneUK absolutely sick of paying for this service. I can never get a signal and people can never hear me clearly when I ring them, apparently my area are suffering connection issues. So bad, been happening for a full week now 😫 tried to contact customer service, USELESS.

• 
  The Memedalorian (@mxtthewpxrker) reported 3 minutes ago

  @VodafoneUK my WiFi has dropped out 4 times in the last 30 minutes. All cables are fine and your website is suggesting there are no issues on the network. So what’s happening?

• 
  ShadowMosesLikes🎮🎧💿🏢💿 (@MosesGames) reported 4 minutes ago

  @VodafoneUK The most over priced mobile phone service. #vodafone Justify your charges over other service providers….ill wait. Oh & your app is not working for me to pay my bill, but feel free to charge me “late fees”….handy coincidence. 🖕🏻😡

• 
  🤓 Julie 🤓 (@JulieNobbs) reported 7 minutes ago

  @VodafoneUK #OpenReach Why does my son have 2wait 4over 10 weeks to get his new broadband supplied by u guys? He’s a brand new customer, in a house that has NO broadband atm, how can he work from home without any internet? This is NOT good customer service, he is NOT very happy😳

• 
  Arsenal_No.10 (@AFC_Gooner10) reported 10 minutes ago

  My father passes away on 7th Jan. We inform @VodafoneUK on 14th Jan. It’s now 2 months on. His number still hasn’t been transferred over to my mother. Stupidly we decided to take out broadband with Vodafone too. Installed on 6th March. Still not connected. Shocking service.

• 
  Sir Richard B-H-Soame 13th BT (@SOAMER) reported 11 minutes ago

  I truly give up with @SMARTYMobileUK @ThreeUK @VodafoneUK our phone signal has been degrading for over twelve months it’s been reported just shows the extent of greed within these companies!! This is today’s results WiFi and 4g nothing no signal at all #dontwaistmoney3smarty

• 
  Dave Brady (@davebrady22) reported 11 minutes ago

  @VodafoneUK I'm a new customer, how do I claim back my previous provider's early termination fee?

• 
  Jack Andrews (@jack_elliott96) reported 12 minutes ago

  @VodafoneUK When will you have RCS support for iOS please? It’s been a good while.

• 
  Beth (@bethroberts14x) reported 12 minutes ago

  @tiktok_uk @VodafoneUK I have charges being made to my Vodafone account that are coming from TikTok and aren’t me. Vodafone are telling me to discuss with TikTok as it’s not their problem. Vodafone should have placed a block on third party spending last…

• 
  Sir Richard B-H-Soame 13th BT (@SOAMER) reported 15 minutes ago

  Breaking News @ThreeUK @VodafoneUK @SMARTYMobileUK Currently there is a scam going on for upgrading your account to 5G because of signal issues! These 3 companies of HUTCHINSON 3G don’t care about its customers in fact they have sold their database with every ones numbers on

• 
  Jaci Stephen (@welshjaci) reported 18 minutes ago

  Don’t believe a WORD of what @VodafoneUK say when they offer to ‘help’ whn you are struggling. They don’t! They charge you for late payment and send you straight back to square one.

• 
  DiKey (@xcetveli) reported 18 minutes ago

  @VodafoneUK team couldn’t even handle a package upgrade. They asked for my consent to deactivate my line to do it. After I questioned the consent they admitted it could take 1–5 days! No written 1-day fix guarantee, failed upgrade, and I missed the campaign. Bravo.

• 
  Where's ***** (@WheresWilly8) reported 26 minutes ago

  @Deathisreal99 @VodafoneUK It isn’t. They’re absolute ******* ****. Well, unless you are only used to using them.

• 
  Cameron (@Cameron_who) reported 27 minutes ago

  @VodafoneUK you keep sending letters to my address for someone who does not and has never lived here. We've called you twice to ask you to stop and you said you would but we keep getting letters and now debt collection letters. Can you stop now please.

• 
  Luke 🇬🇧 (@CoolHandLuke_82) reported 28 minutes ago

  @VodafoneUK @CityFibre No internet for 2 days, due to a pole down. I have repoted the incident but have had no updates on what’s happening. Can anyone look into this if a DM with more details is sent?

• 
  𝐂 𝐀 𝐌 (@CTx03_) reported 29 minutes ago

  @News_FC26 @VodafoneUK Try get @youfibre had them for like 2years now and never experience lag.

• 
  MttB (@TrumptonRiot) reported 29 minutes ago

  People blaming all sorts of things for the state of this country, but I can’t think of a better example than multi-billion dollar companies like @VodafoneUK rigging the system so execs and shareholders get millions but I can’t get enough signal in north London to stream music!

• 
  Skip (@skipperburg) reported 30 minutes ago

  @VodafoneUK @MartinSLewis Vodafone cancelled my broadband in error and charging me termination fees. Nobody understands the complaint, 5 hrs on phone not resolved. Customer service dreadful, can you investigate them for bad service?

• 
  Andrew Waite - BS: @Infosanity.co.uk (@Infosanity) reported 32 minutes ago

  I’ve been a @VodafoneUK customer for over quarter century. I won’t be as soon as I land back in the UK. 3 plans, all roaming prepped in advance. One roaming failing completely, another charging per day extortion rates despite pass. Support systems either clueless or just broken

• 
  John Gly (@chuxjohn) reported 34 minutes ago

  @VodafoneUK , i have been treated unfairly and over billed for the past 2 months. Paying 233 pounds for calls and over 180pounds is simply outrageous. I kept explaining to your customer line but they never got it right. Is this how a loyal customer of 4 years should be treated?

• 
  Nick Lawton (@Pontemiller) reported 41 minutes ago

  @VodafoneUK can I have some help please, that ask TOBi is awful. I need to know if I have to purchase a better router because the Ultra Hub is very poor!!!

• 
  CityFibre (@CityFibre) reported 47 minutes ago

  @hollymorgs @VodafoneUK Sorry to hear about the trouble your father has been having with his installation. Since the service is with Vodafone, they are responsible for managing and scheduling all installation appointments. Please continue to coordinate directly with them to get this resolved. Thank you.

• 
  Charlotte (@lottieeec) reported 48 minutes ago

  Still no signal @VodafoneUK if anyone is thinking of getting a contract with @VodafoneUK please avoid at all cost. May as well use a potato it would probably have better signal

• 
  DEV NARAYAN (@heyDEVNARAYAN) reported 50 minutes ago

  Hi @VodafoneUK , I’m currently outside the UK and need help checking the status of my move from Pay Monthly to Pay As You Go and whether a final bill is pending before I cancel my Direct Debit. I haven’t received any confirmation yet. Could you please help?

• 
  RICHFORLIFE1980 (@richforlife66) reported 57 minutes ago

  @VodafoneUK 5+ years of loyalty and this is how I’m treated? Broadband disconnected without permission and money taken from my account unlawfully. This is completely unacceptable. Fix this immediately and refund me in full.

• 
  James (@jimbles1967) reported 58 minutes ago

  @VodafoneUK #youtube My sim contract has 6 months to run yet I’ve just been informed that my subs’ to YouTube has ended. I was told I’m free to cancel however a disconnection fee will apply. I wasn’t expecting to be given a take it or leave it attitude. No discount was offered.

• 
  AdamMichaels (@AMichaels66199) reported 60 minutes ago

  @VodafoneUK so it appears that NASA can get a signal 10 million miles in space, yet I can’t enough of a signal to answer my ring doorbell between York and Leeds on the train????

• 
  M S Randhawa (@Onefatjatt) reported 60 minutes ago

  @VodafoneUK completely shocking service. Please @O2 can you help me as Vodafone does not seem to understand