Vodafone Outage Report
Why is my Vodafone service not working?
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Vodafone offers mobile phone, mobile internet, SMS and voicemail to consumers and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Vodafone reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Vodafone. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Vodafone compensate me for the outage?
The recent Vodafone outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Vodafone if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Vodafone has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Vodafone users through our website.
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Internet (62%)
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Wi-fi (14%)
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Phone (13%)
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Total Blackout (8%)
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E-mail (2%)
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TV (1%)
Live Outage Map
The most recent Vodafone outage reports came from the following cities: Hackney, Glasgow, London, Burton upon Trent, Croydon, City of London, Bracknell, Enfield Town, Dalkeith, Reading, Ilkeston, Walsall, Leeds, Crawley and Preston.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Phone | |
| Glasgow |
Internet | |
| London |
Internet | |
| Burton upon Trent |
||
| Croydon |
Wi-fi | |
| London |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vodafone Issues Reports
Latest outage, problems and issue reports in social media:
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Darren Bown
(@Dazzb84) reported
@VodafoneUK are there issues with signal in WA4? The signal has been really poor for phone and Internet.
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bluehamsterjam
(@bluehamsterjam) reported
@VodafoneUK A whole day of messaging back and forth with multiple CS and when they decide there is nothing else they can do they just go quiet. Great customer service Vodafone - not!. #switch
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vivek chohan
(@ukvivstar) reported
@VodafoneUK again, super pathetic service from vodafone, been disconnected for almost 5 days and no sign of getting my number back, losing business and can't otp's for banking etc.
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Sam Smedley
(@MajorSatire) reported
@VodafoneUK Hi, no internet connection using mobile dongle K5161h since Sat. OK since purchase before that. Tried 2 laptops, different locations but no success. Also, tried the suggested APN solution but again no success. Topped up last Fri so plenty of unused credit. Help...
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Nick Arbin
(@narbin) reported
And I say "in the process of" as my @SpotifyCares premium sub is through @VodafoneUK and I'm finding it hard to speak to anyone who understands what I'm talking about. At least their useless customer service works in your favour.
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Midnitejem
(@Rhomidnight) reported
@VodafoneUK That’s fine, I just wanted to check as I won’t be near the router if they were needing to do further checks on why the internet is still not working
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Scott
(@ScottyMiddz) reported
@VodafoneUK 45 mins trying to add a line to be told I have an alert on my account, now on hold for another 20 mins on the phones. This has been an issue for years with this alert and is not acceptable. Spending my evening off work sorting this mess
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Max Wilkes
(@maxwilkes92) reported
@VodafoneUK what are you doing to my account? You’re supposed to be reverting my plan, refunding flexi fee, and applying compensation for a complaint. But instead my plan is showing 2GB data (instead of 72) and £100 plan cost instead of £31? 🤨
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Toby White
(@Tobermoree) reported
Wow @VodafoneUK business customer support is literally the worst I have ever experienced. Phone line is a Kafkaesque nightmare of automated loops, the online is a bot, finally when you get a human the line is so poor that you can't hear them. This is apparently business support!!
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Sarah-Jane
(@SelziiJayne) reported
@VodafoneUK hey I was wondering if you could help, I was hoping to change my number on an already existing contract. I have blocked a group of numbers but they keep getting new ones and contacting me. I was hoping to change number so the people can't contact me
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Harvey Neve
(@HarveyNeve) reported
The whole @VodafoneUK web experience and app is just awful- you'd think upgrading or re-contracting would just be simple. It's clearly not had any UCD what so ever. So a phone call it will be, as it has been for the last few years and I think a change of provider is on the cards
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Lee bob
(@herr_dreyer) reported
@VodafoneUK had my existing service cutoff at midnight and now waited 18 hours for an what should just be a config change onto a faster package. No help from the broadband team, and no internet. very poor
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Mohammad Usman
(@Mohamma43861577) reported
@VodafoneUK if it takes you an hour plus to answer the phone, please cancel the contract. Will DM the phone number
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Neil Spencer
(@neilspencer59) reported
@VodafoneUK I have experienced very poor customer service and have tried via multiple channels to connect with you? Why won’t you listen to me?
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bluehamsterjam
(@bluehamsterjam) reported
@VodafoneUK And to pour more salt in the wound instead of resolving my complaint they have added £160 to my account for the pleasure of talking to me! Ridiculous!
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leshi
(@leshi86) reported
@VodafoneUK @HarveyNeve So this person messages you less than 20 minutes ago when I messaged you this morning! You don’t even have the manners to respond to my messages how rude is that? #badcustomerservice #areyoutakingthepiss #knowyourself
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✨Jean✨
(@JeanBarber) reported
@VodafoneUK the sim in my phone has stopped working - can you help please
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San Miguel 3rd
(@lang52099655) reported
@virginmedia No further issues anticipated as I've just closed our account and now we are with Vodafone. @VodafoneUK
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💕Nima Chappell 💕 🎈
(@NemoChappell) reported
@VodafoneUK have spent a total of nearly 6 hours over three chats to upgrade my phone and it has amounted to nothing. Really poor customer service being bounced around from team to team. You really need to get your act in order otherwise you’re gonna lose me as a customer 😡
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yas ➐
(@superstaryas7) reported
@Ofcom @VodafoneUK Thank you. Will be having a look as it's been over 12 months I've had the same issue and Vodafone cannot fix it
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James Stone
(@EpicNerdRage) reported
@VodafoneUK Is your billing service down at the moment? I cant access any of my bills on the website or the app?
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Rob Munro
(@RobMunro64) reported
Anyone else annoyed with @VodafoneUK 191 service - impossible to speak to a real person which given they may be in breach of GDPR (accuracy principle) is even more frustrating. One last chance before I just report to ICO
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Jon mac
(@jarsenalmac) reported
@VodafoneUK worst service I have ever experience. Impossible to actually speak to someone. Go through web chat to complete upgrade then told right at the end a system issue has occurred and to contact again tomorrow! Probably also been credit scored. Will be going elsewhere
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S
(@S89491329) reported
@VodafoneUK Very Poor Customer Services
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Pam Easton
(@duchess84) reported
Don’t advise upgrading to @CityFibre. @VodafoneUK cancelled my old broadband this morning engineer didn’t show up. Now no broadband for 2 weeks. I’ve spent about 10 hours this last week on phone to @VodafoneUK. 2 separate advisors assured me engineer coming today when he never wa
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yas ➐
(@superstaryas7) reported
@VodafoneUK @Ofcom it's in the customers contract that if u fail to fix an issue within a reasonable time frame (3 months) to be exact, then the customer can get out of the contract free of charge, right?
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S
(@S89491329) reported
@VodafoneUK WORST CUSTOMER SERVICES EVER!
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Pam Easton
(@duchess84) reported
@VodafoneUK @CityFibre time to leave I think. Terrible customer service to a loyal customer
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Ana ⁷
(@AnakaFT) reported
@VodafoneUK I can’t have internet at home because you didn’t cancel my order from last month that never went live. Apparently is still active although I cancel it weeks ago, and other providers can’t give me service because of that. CANCEL IT RIGHT NOW!!!I need internet urgently
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Hazel Dewsnap
(@HazelDSnap) reported
@VodafoneUK I can't seem to get through to anyone on online chat or phone to cancel my contract, and there doesn't seem to be a way to do it online, (not to mention My Vodafone seems to be down) please help!