Vodafone service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Vodafone reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Vodafone users through our website.

• Internet (55%)
• Phone (19%)
• Total Blackout (11%)
• Wi-fi (11%)
• E-mail (3%)
• TV (1%)

Live Outage Map

The most recent Vodafone outage reports came from the following cities: London, City of Westminster, St Albans, Glasgow, Lancing, Islington, Edinburgh, Barnet, Manchester, Birmingham, Bishops Stortford, Treharris, Harrow, Oldbury, and Dublin.

City	Problem Type	Report Time
London	Internet	29 minutes ago
City of Westminster	Internet	21 hours ago
St Albans	Internet	22 hours ago
London	Internet	24 hours ago
London	Internet	1 day ago
Glasgow	Wi-fi	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Chris Barnsey (@BarnseyChr77489) reported 7 minutes ago

  @VodafoneUK I was under advice from a Vodafone team Mate, they would not arrive for six months. can you take this and shrink it down as as much as as possible while keeping all of my key points intact?

• 
  Scott Padgett (@P17DGE) reported 10 minutes ago

  Does any telecoms company actually care, and provided customer service !!! I’m loosing the will to live with @VodafoneUK !! How hard can it be to move a fibre cable from a wall so it can be knocked down ! At this rate I’m just going to cut the f@cking down !

• 
  Scott (@scottmacg3469) reported 11 minutes ago

  @VodafoneUK Costs go up, service goes down!!!!

• 
  Di Drinkwater (@CarbonTiptoes) reported 16 minutes ago

  @VodafoneUK We have vodafone phone and internet. Just tried logging in. It's sent a message to one of our phones. Hysterically the landline in preference to one of the mobiles. Anyway the messaging service doesn't work - press 1 to hear the message just repeats it and cuts off.

• 
  Pioneer Lifter (@PioneerLifter) reported 18 minutes ago

  So unhappy with @VodafoneUK Terrible communication and service. Switched to them and two broken routers. My line switch took an extra two days. And they didn't communicate properly regarding a delivery exchange that had a DPD driver badgering my wife at the door

• 
  Susan Williams (@wynmind) reported 19 minutes ago

  @VodafoneUK don’t use Vodafone broadband the call centre is beyond hopeless, rude, time wasting, they refuse your request and send you on a run around never ever again will I use Vodafone broadband

• 
  Scott (@scottmacg3469) reported 21 minutes ago

  @VodafoneUK Another outage on Vodafone internet tonight in Glasgow. What a shite service they provide.

• 
  James Hunt (@jameshunt312) reported 21 minutes ago

  @VodafoneUK Having shocking customer service from @VodafoneUK. Son has returned from Australia and PAYG sim doesn't work. Say they can't help unless phone is with me! Ridiculous!🤬

• 
  Vodafone Group (@VodafoneGroup) reported 31 minutes ago

  @warebear42 Hi @warebear42, we're sorry to hear this. @VodafoneUK is currently unable to respond on X, but the team will be happy to help you over on Instagram or Facebook. Please drop them a message there, and they’ll get back to you.

• 
  Nitten G (@SimplyNG24) reported 32 minutes ago

  In the UK, regulators would have had forced @VodafoneUK to immediately issue a refund for lack of service. But here in India, all you have to do is pay a bribe to officials and ministers. They will ignore all the consumer complaints.

• 
  Robert James (@EmergencyDoc209) reported 32 minutes ago

  @VodafoneUK After spending the equivalent of 1.5 days disconnecting from my mis-sold and non-functioning broadband I am a little disappointed to be offered £30 as a goodwill gesture… I’ll stay away from your poor products and egregiously bad customer “service” in future!

• 
  Holly (@hollymorgs) reported 34 minutes ago

  @VodafoneUK @CityFibre you have now cancelled three installation appointments for my poor father. He has no WiFi for weeks and is spending a fortune on phone data due to having to hot spot. Please can you get this sorted for him ASAP!!

• 
  Cameron (@Cameron_who) reported 35 minutes ago

  @VodafoneUK you keep sending letters to my address for someone who does not and has never lived here. We've called you twice to ask you to stop and you said you would but we keep getting letters and now debt collection letters. Can you stop now please.

• 
  Fusion Media (@ChrisJAHall) reported 37 minutes ago

  @VodafoneUK Can you please complete my full fibre install but include my landline which I paid you for? I am getting repeated connectivity issues.

• 
  Tanzeel Akhtar (@Tanzeel_Akhtar) reported 39 minutes ago

  @VodafoneUK Hello I’m trying to cancel my contract 30 days in advance - please can you call me back? Your team is unable to meet my request virtually.

• 
  Fhunner (@_Fhunner) reported 42 minutes ago

  Are there connectivity problems in the Cardiff Bay area for 5g networks? Been having problems since the weekend. @VodafoneUK

• 
  Claire (@ClairVDE) reported 42 minutes ago

  @VodafoneUK a family member has noticed a default on her credit file from 2022 from Vodafone. She’s never had a Vodafone account or contract. How can we go about approaching and correcting this please?

• 
  Alun Richards (@AlunRichards11) reported 45 minutes ago

  @VodafoneUK can't make phone calls being told my network is not registered whats going on?

• 
  Sophie Cope (@sophcope4) reported 48 minutes ago

  @VodafoneUK absolutely appalling customer service been with you around 7 years trying since October to upgrade! Complaint logged assured the problem cancelling the order was fixed and yet again it’s cancelled! 🤬

• 
  DMikeyD (@mikeybhoy01) reported 50 minutes ago

  @Apple @VodafoneUK 8 days have passed. Phone cases and screen protectors have all arrived from China. Phone still not shipped. This is shite service @Apple.

• 
  Robin Nakamoto (@RobinNakamoto) reported 53 minutes ago

  @BitmundFreud ah ok it's Vodafone the issue then... good thing that i have both my phone and my home internet connection on @VodafoneUK 💀

• 
  Gary marr (@Garym0211) reported 54 minutes ago

  @VodafoneUK I have had no signal since 8:30pm last night? Can don’t e help me with this as I was told it would be down for 10 minutes, cannot call you as I have no signal !!!

• 
  Benno (@ism_or_phobe) reported 56 minutes ago

  Bought a second hand galaxy S10 on marketplace advertised as unlocked, it wasn't requested NUC @vodafone @VodafoneUK 10 days later nothing. Contacted them this morning and instead of trying to help and unlock the phone they tried to get me to switch. Ridiculous

• 
  John from britain (@Johnfo1428695) reported 58 minutes ago

  @VodafoneUK @shaunledge52057 Terrible customer services and the service is rubbish

• 
  WorldCupWilly1966 (@Worldcupwil1966) reported 58 minutes ago

  @VodafoneUK cant order broadband online PR7 7JY number 57 can you fix? "Network is at capacity so a new ONT cannot be ordered." I suspect this is what your checker is flagging on. However, this caveat only applies to installations requiring a new ONT -ONT is already present

• 
  John from britain (@Johnfo1428695) reported 59 minutes ago

  @VodafoneUK Why is your customer services so awful you have got to be the worst i have ever had to talk with. If I contact you regarding an upgrade or extra service or anything that involves you taking more money I chat to someone with really good English. So annoying wasted a day

• 
  Mad Dal (@MadDal85) reported 60 minutes ago

  @VodafoneUK I do not know what your game is, but my PAYG phone has not been receiving any incoming calls for a little while now. What if someone was trying to get hold of me and it's emergency? Get it sorted please!

• 
  DMikeyD (@mikeybhoy01) reported 1 hour ago

  Ordered iPhone 17 Pro 6 days ago and order hasn't even been processed yet, is this the service people expect from @Apple? I ordered a Samsung Galaxy S26 Ultra from @VodafoneUK and it arrived 22 hours later.

• 
  Deneuk12 (@deneuk1273642) reported 1 hour ago

  How do @VodafoneUK survive.? Stood outside Ipswich shop for ten minutes. Locked for security reasons? Eventually got in and stood for another ten minutes and never got served, so we walked out!!

• 
  Chamara Iresh (@chamrairesh) reported 1 hour ago

  @VodafoneUK Got targeted by a sophisticated scam impersonating Vodafone, same sender ID, real account details, and convincing support language. Looked 100% legit. Reported it, but no proper investigation. Customers beware: never share verification codes. #Scam #Fraud