Vodafone service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Vodafone reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Vodafone users through our website.

• Internet (59%)
• Phone (17%)
• Wi-fi (12%)
• Total Blackout (9%)
• E-mail (3%)
• TV (1%)

Live Outage Map

The most recent Vodafone outage reports came from the following cities: Haslemere, Derby, Manchester, Birmingham, London, Wollaston, Bristol, Blackwood, Batley, Halesworth, Blackburn, Dublin, Islington, Leeds, and Peterborough.

City	Problem Type	Report Time
Haslemere	Internet	8 hours ago
Derby	Total Blackout	21 hours ago
Manchester	Internet	1 day ago
Birmingham	Internet	2 days ago
London	Internet	2 days ago
London	Wi-fi	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Chloe Dannielle (@MsChloe96) reported 2 minutes ago

  @VodafoneUK A truly awful service. How dare I move house? Disconnecting your service has been the most stressful part of this process and they’re still chasing me for money that I don’t owe. Call back requests ignored. Hurried off the phone quite rudely. Promises made and unkept.

• 
  Tim Aston (@AstonTimothy) reported 3 minutes ago

  @VodafoneUK Hi, my broadband has gone very low speed and my app will not work. Can you help?

• 
  peter wilson (@wilsonpeter48) reported 7 minutes ago

  @VodafoneUK 5g signal isn't very good hardly had any this past week

• 
  MagivaMark (@MagivaMark) reported 7 minutes ago

  @VodafoneUK Tried talking to online agent this morning. As soon as I put my question, they then ignored me and ended the chat!! Tried again and now all agents are busy. Shocking customer service.

• 
  andshar70 💙🐝 (@andshar70) reported 10 minutes ago

  @VodafoneUK is there a problem with full fibre I can't get on my work server but emails working ok?

• 
  AmeliaEdwards (@PyramidAmelia) reported 11 minutes ago

  @VodafoneUK You’ve been down since 9am. Any update when I can speak to customer service please

• 
  Susan Williams (@wynmind) reported 12 minutes ago

  @VodafoneUK don’t use Vodafone broadband the call centre is beyond hopeless, rude, time wasting, they refuse your request and send you on a run around never ever again will I use Vodafone broadband

• 
  Langho Rovers (@langhorovers) reported 13 minutes ago

  @VodafoneUK phenomenal broadband experience, WiFi cutting out every day. Had talktalk previously never had this issue. Vodafone broadband is the absolute worst. Avoid. Constant chats to "fix" issues. Promised call backs - repeated failure after failure. OFCOM complaint incoming.

• 
  Arun Hebbar (@ArunHebbar7) reported 13 minutes ago

  @rksrajiv @VodafoneUK @AdityaBirlaGrp For a moment, exclude the Rs. 36,950 crore equity conversion and consider only the financial activities (i.e., cash inflows and cash outflows) from 01 Oct 2021 to 31 Dec 2025. Accordingly, as of 31 Dec 2025, Vodafone Idea has a cash shortfall of Rs. 26,620 crore. Hence, the company cannot fully discharge its interest and finance obligations, nor can it allocate funds for network expansion. Now consider that as of 31 Dec 2025, the Government has provided relief on AGR dues and freezed the final AGR liability at around Rs. 64,000 crore till FY2036. Accordingly, the AGR interest recognised by the company during the moratorium period does not need to be discharged immediately. Therefore, if you adjust the earlier cash shortfall of Rs. 26,620 crore by excluding Rs. 17,102 crore of AGR-related interest, the net shortfall comes to approximately Rs. 8,000+ crore as of 31 Dec 2025. Lastly, coming to Spectrum obligations, the company has recognised around Rs. 55,254 crore. Even after reducing approximately Rs. 9,000 crore towards the cash shortfall, the company would still be able to discharge nearly Rs. 46,000 crore. With this, Vodafone Idea would reduce its Spectrum obligations from around Rs. 1.2 lakh crore to nearly Rs. 74,000 crore. In such a scenario, lenders may be willing to provide around Rs. 45,000 crore in funding, which the company can utilise for network expansion and CAPEX purposes. That's all I am trying to explain. In any case, Vodafone Idea still has multiple possibilities to clean up its balance sheet without any further equity dilution. 31 March 2026 Financial results are very crucial.

• 
  BritainAnon (@BritainAnon) reported 14 minutes ago

  @ThreeUK and @VodafoneUK are you aware at how bad the 4G and 5G is in Luton, specifically the whole of the town centre? It’s not about “coverage” but the lack of speed and the completely congested network you both have. You’re making millions from this town, please upgrade it!

• 
  Holly (@Holly_Radcliffe) reported 15 minutes ago

  @VodafoneUK still no service nearly a week. No phone calls and I cannot make outbound calls. Really not good enough.

• 
  Kirstie Allsopp (@KirstieMAllsopp) reported 17 minutes ago

  Anyone else had a complication with their @VodafoneUK mobile & been advised by Vodafone to swap to @LycaMobile for 24 hours? 5 Months later my son is still trying to swap back, the whole procedure has been absolute chaos & taken up days of time. Never go near Lyca!

• 
  Ralph Hardwick (@HardwickRalph) reported 18 minutes ago

  @VodafoneUK Just spent 25 minutes on the phone regarding my current arrangement, for the 3rd time. On both previous calls promises to respond and own the problem. No response to either. Appalling customer service. Asked to be put through to Max Taylor. Now want another 10 days!

• 
  Kuldeep Wadhwa (@ammaskuldeep) reported 20 minutes ago

  @VodafoneUK the broadband has stopped working. It’s Friday night. Fix it…!

• 
  Mike 'The Caretaker' (@MikeSparkes2) reported 21 minutes ago

  @VodafoneUK please help me. I should have had my new broadband working yesterday but nothing and still nothing. I have tried the online but it keeps cutting out. If its easier, please cancel my agreement and I will try elsewhere. I do need WiFi

• 
  Michael Dance (@ourdancefamily) reported 24 minutes ago

  .@SMARTYMobileUK is a waste of space. Their live chat asks you a load of trash and to cancel a sim is a pain in the arse. Why can’t a mobile company see the account you’ve logged into and actually provide decent support, every other network can, let’s hope @VodafoneUK fixes it!!

• 
  🍀 Tara 🐢 (@tara1966) reported 26 minutes ago

  Hi, @VodafoneUK on 3 occasions I have requested chat transcript and not got the conversation only the bot chat transcript sent to me - not good enough. Please tell me I am not going to get same service as I did with TalkTalk as it only got connected today.

• 
  IainMcCallum (@Iain_McCallum) reported 31 minutes ago

  @VodafoneUK I am shocked and surprised that you are unable to connect me to the team that is supposed to support customers experiencing difficulties with Home Broadband. I have now been without service for 24 hours. Maybe you shouldn't be in the business of communication?!

• 
  MagivaMark (@MagivaMark) reported 35 minutes ago

  For a communications company or for any type of company @VodafoneUK is The example of the worst company. Utterly terrible.

• 
  Yunuvhuayem (@yunuvhuayem) reported 35 minutes ago

  Help me!!!! Vodafone Turkey is condoning violence against its customers.” @VodafoneUK @VodafoneTR

• 
  THOMAS COULTER (@tcoulter7c) reported 36 minutes ago

  @VodafoneUK worst customer service experience ever top up on app wouldn't work lady could barely speak English asked me to spell my whole name and address then told me to go online to top up when I was calling cos online didn't work!!!! Ridiculous

• 
  Tamzin (@TweetsByTamzin) reported 36 minutes ago

  So funny that I made an official complaint with @VodafoneUK in August 2025 that STILL hasn’t been resolved. I have no idea where to start with this.

• 
  Anna Maslowicz (@annamazz) reported 38 minutes ago

  @VodafoneUK are you having issues with your website and app today? Unable to log on and have an issue with my account

• 
  ck (@ck2012US) reported 38 minutes ago

  @VodafoneUK can somebody help please 3-5 days without doctors and loved ones to be able to contact my mother because you have not provisioned SIP properly for voice - it’s a telecast dependent line.

• 
  Phil Sandford  🇮🇱 (@Phil_Sandford) reported 39 minutes ago

  No reply from @VodafoneUK - you’ve done half a job, can phone the grandkids, but texts/iMessages not working. How poor are you?

• 
  Kuldeep Wadhwa (@ammaskuldeep) reported 48 minutes ago

  @VodafoneUK How difficult is it for you to fix my broadband issue? It’s on since October 2025 and you’re charging extra every month. #badCustomerService #disappointed

• 
  flatcapblade (@themblades1889) reported 51 minutes ago

  @VodafoneUK why’s my phone service **** sort it out

• 
  Paul Jones - Performer/Shooter, Web sites🔞 (@pauljonesAIR) reported 57 minutes ago

  @VodafoneUK OK, so, a complaint Phone, with bank cards, lost. No problem, get a new one. I went to the vodafone shop, with my passport and my bank statement. They can't help. They can only order a sim for a lost phone if I have my bank cards. The ones in the phone. That will take a week to replace. They told me to phone customer services. CS were surprised the shop could not help, so put me through security. Which I failed. I even have a 4 digit code? Never used it. My last bill? No idea, because it's a text on my phone. Look at my bank statement? Fair plan, but my LOST PHONE is my 2FA device, so before showing me my statement, my bank will send a text to my phone, the one I don't have any more... They said I failed security and the only option would be a security reset. They'd send me an email. You know what the security reset asks for? a PHOTO of my passport and a PHOTO of my bank statement. You know what is LESS SECURE than a person standing in front of you, with their physical passport and bank statement? A photo of those documents attached to a form. It's almost as though you have not paid attention to what AI image generation can do these days. If you ever need to get a DBS check, they require you turn up, in person , and present physical documents. Not photos. SUGGESTION : If a customer comes to a shop with their passport and bank statement, THAT IS SECURE ID and the shop should be able to order a sim replacement.

• 
  BritainAnon (@BritainAnon) reported 58 minutes ago

  @ThreeUK and @VodafoneUK are you aware at how bad the 4G and 5G is in Luton, specifically the whole of the town centre? It’s not about “coverage” but the lack of speed and the completely congested network you both have. You’re making millions from this town, please upgrade it!

• 
  Hello Purgatory (@HelloPurgatory) reported 59 minutes ago

  @VodafoneUK is it true you're being forced to upgrade customers on Fibre 2 to a higher package as @GOVUK are removing this fibre service & upgrading the cables rendering fibre 2 redundant by the end of 2027? I've just been told this by your staff at retentions.