Vodafone Outage Report
Why is my Vodafone service not working?
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Vodafone offers mobile phone, mobile internet, SMS and voicemail to consumers and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Vodafone reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Vodafone. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Vodafone compensate me for the outage?
The recent Vodafone outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Vodafone if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Vodafone has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Vodafone users through our website.
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Internet (61%)
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Phone (14%)
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Wi-fi (13%)
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Total Blackout (9%)
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E-mail (2%)
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TV (1%)
Live Outage Map
The most recent Vodafone outage reports came from the following cities: Liverpool, London, City of Westminster, Edinburgh, Batley, Luton, Portsmouth, Birmingham, Glasgow, Croydon, Aberdeen, Kingston upon Hull, Derby, Southend-on-Sea and Manchester.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Phone | |
| London |
Internet | |
| London |
Internet | |
| City of Westminster |
Internet | |
| Edinburgh |
Internet | |
| London |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vodafone Issues Reports
Latest outage, problems and issue reports in social media:
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Luke Morris
(@Lukathy95) reported
@VodafoneUK You won't deal with me via DM as my phone is in another person's name... that & every time I've had an issue we go through twitter DMs you always just say ring the customer service & they're as much use as a chocolate fireguard
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Hayth
(@Haythtv) reported
@AhmedShelbaya will you address the rising distress of customers on your @VodafoneUK broadband network?
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karthik
(@karthikr506) reported
@ThreeUK please remove your ads on being fastest network. 5g can’t even run @WhatsApp properly. Disgrace to network speed. Poorest customer support as well. Learn from @VodafoneUK on how network should be provided. Even has to tweet from public wifi
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Mark King
(@markkinga) reported
@VodafoneUK Please dont get me wrong, my service where i live is better than it was 3 years ago but travelling about its still really patchy or reliant on 3g
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Cesar
(@cesar_pichardo) reported
@VodafoneUK Hi @VodafoneUK as usual you replied by the DM with the same message which is not helping me and is not solving any of the issues I’m mentioning. You should care more about ALL your costumers, there is diversity in this world which seems you are not aware of.
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Radders
(@radcox) reported
@VodafoneUK hi how can I get customer support from a human for an issue with fibre?
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ed francis
(@pompeyhedge) reported
@VodafoneUK Nope, I was hoping too. Still being fixed, and the other transmitter nearby has 'a problem with the network'. It's definitely reached the time where I might have problems with my payments....
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Alistair Brumage
(@brumagea) reported
@VodafoneUK @CityFibre completely shambolic service. 1st broadband install delayed 16 days, 2nd delayed 14 days without any notice. Come back @virginmedia all is forgiven
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Luke Morris
(@Lukathy95) reported
@VodafoneUK She's currently on the phone to billing as they told me the day my contract ends in November you are going to charge an extra £66 on top as you want 30 days notice to terminate the number even though the contract is ending so you know that's happening
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Mark King
(@markkinga) reported
So @VodafoneUK is shutting off 3g next year........ have you been around Cornwall as most of it is only 3g and never had 5g in Cornwall at all so far. Whats the plan for the 4g and 5g thats in the email?
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J
(@dancerdudejay) reported
WTAF @VodafoneUK take me through all the menu and options only to get a voice saying “we’re sorry we are unable to take your call” #customerexperience very poor
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Joe Clemmow
(@ClemmowJoe) reported
Dear @VodafoneUK i currently I am unable to get any mobile signal at all, the Vodafone app won’t open and says it has error 2115. Can you please let me know what I should do?
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[Lone]
(@Lone1183) reported
@VodafoneUK I cancelled my broadband two months ago but turned out you guys are still trying to bill, for an address I don’t even live at? You even sent me a cancellation email confirming the closure of the account What’s up, are you having some issues with your billing system?
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Geoffrey Swindale
(@gswindale) reported
@VodafoneUK why does your "cost of living" support page not mention that you'll apply extortionate price rises each April to Broadband customers?#CostOfLivingCrises Is CPI+3.9% really fair?
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Ataction #FBPE
(@Atactioncroyde) reported
Any updates on the service outage in North Devon @VodafoneUK it's been rubbish in #Braunton for 3 weeks
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Janey
(@_Janey_J) reported
@VodafoneUK Had a broadband issue yesterday, rang your customer service who booked an appointment for an engineer today. Engineer arrived at 8am on the dot. He even drove to a colleague in the area to get me a wire as he didn’t have one. All working again now. Superb service. Thank you 🙏🏼
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Andrew Taylor
(@andytaylcr) reported
@VodafoneUK why are you having trouble verifying my bank details when changing direct debit? 😪 it’s been 5 days and I wanna buy a new phone 😭😢😩
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Alex
(@AlexChown93) reported
@VodafoneUK simply the worst service I’ve ever experienced. Ordered your broadband, take the day off for engineer only for them not to show and then find out it’s been cancelled. Wait another two weeks and the same again. I expect to be compensated significantly. Abysmal service
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Elizabeth
(@lizzee46) reported
@VodafoneUK for 2months I have spent over 4 hours on the phone trying to get a credit due to me added to my account. Promises made have all been broken & my account still does not show the credit due. I'm at loss as to what to do next to get this problem resolved
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Hayth
(@Haythtv) reported
@VodafoneUK We've been through this, so have many of your customers. You guys don't even check the forums. It is well known that many of your staff lack technical knowledge and just shaft all the customer's issues to Cityfibre/Openreach - this is not rumour (ask their engineers about VF)
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Paul Rossborough
(@PaulRossborough) reported
@VodafoneUK All great but continually drops out. Contacted through chat, various tests done until could do no more. Said engineers would continue doing tests and fixing your side and get back to me. 3 weeks have passed, now can't contact through chat, nobody got back to me and not working!
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WASDuk
(@wasduk1) reported
@vodafoneuk I was lied to by one of your customer reps over messenger today. They said my internet would be back online in minutes. Seven hours later and it's still off. Terrible customer service.
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Cesar
(@cesar_pichardo) reported
@VodafoneUK So this means I can keep the router then? I’m not even a @VodafoneUK client. Why if you made a mistake I or a friend or a family member need to spend time doing this? Appalling costumer service, I will ever consider you again as a broadband provider
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Luke Morris
(@Lukathy95) reported
@VodafoneUK Well we weren't told we could take the number to another provider & get a pac... now I am doing this I have only been charged this months bill. Terrible communication skills & shocking customer service at Vodafone
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Andrew Taylor
(@andytaylcr) reported
@VodafoneUK Hey Al, yes trying to upgrade and also start paying monthly w new bank via direct debit - when I click ‘confirm details’ it says ‘we are having trouble verifying your details’..
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Dizzy Online
(@Dizzyonline) reported
@VodafoneUK my new broadband contract was supposed to be live by midnight on 21st October. Unfortunately it still hasn't gone live! I also see that the digital services are down. Can you offer any support please?
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Vincent Vega
(@superthing) reported
@O2 No, they marked my conversation as resolved so how are they going to get back to me? I've checked my bill, that's how I know I've been charged twice. If this is your idea of customer service maybe if be better off with @EE or @VodafoneUK
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Rebecca Morgan
(@BeccaMorgs) reported
@VodafoneUK I don't have another device. If there's no known issue I'll just try again later. Thank you
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Keri Dorrington
(@kerimarie27x) reported
@VodafoneUK when will your site not be down for maintenance please
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hemant goel
(@hemantgoel15) reported
@VodafoneUK Vodafone Idea to raise Rs 1,600 crore via issue of convertible bonds to ATC, to repay tower firm's dues 1 hour ago if u don't have money shut the business and sell to someone else