Vodafone service status: outage reports and connection issues
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Full Outage Map
Vodafone offers mobile phone, mobile internet, SMS and voicemail to consumers and businesses.
Problems in the last 24 hours
The graph below depicts the number of Vodafone reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Vodafone. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Vodafone users through our website.
- Internet (55%)
- Phone (20%)
- Total Blackout (11%)
- Wi-fi (11%)
- E-mail (3%)
- TV (1%)
Live Outage Map
The most recent Vodafone outage reports came from the following cities: Lancing, London, Hammersmith, Bracknell, City of Westminster, St Albans, Glasgow, Islington, Edinburgh, Barnet, Manchester, Birmingham, Bishops Stortford, Treharris, and Harrow.
| City | Problem Type | Report Time |
|---|---|---|
 Lancing
|
2 hours ago | |
|
London
|
Internet | 18 hours ago |
|
London
|
Internet | 21 hours ago |
|
Hammersmith
|
Internet | 1 day ago |
|
Bracknell
|
Internet | 1 day ago |
|
London
|
Internet | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Vodafone Issues Reports
Latest outage, problems and issue reports in social media:
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Cole80 (@Cole9189) reported@VodafoneUK oh dear.. not only do your chat team lie, you then offer compensation but never apply it to my bill & to top it off want to put me in a new 24 month contract because I’m moving house or charge me £60 cancellation fee, even though you owe me money. #Shenanigans #scam
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Paul da Rita (@Paul_da_Rita) reportedhi @VodafoneUK - over the last few months your coverage has got so bad that I not only don't get a signal in my village, but I have problems in central London too. Any particularr reason for this? Given it's a business phone, it's not ideal!
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Dave Brady (@davebrady22) reported@VodafoneUK I'm a new customer, how do I claim back my previous provider's early termination fee?
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Chelle (@thechellestar) reported@VodafoneUK I need help accessing an active Lifetime Warranty repair for my 14 Pro. Store confirmed the warranty is active but your repair system would not allow the claim to be submitted. Apple has confirmed the display fault is not customer damage. Please can someone DM me?
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Dann 🧜🏼♀️ (@DPB037) reported@VodafoneUK hiding their customer service behind a paywall. I want to talk to you about my bill, but I can’t talk to you about my bill unless I pay what you decide i owe. Counting down the days to freedom! 🤮 awful experience start to finish, would not recommend.
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Richard Thomson (@DocThomson) reported@VodafoneUK your customer service and dysfunctional relationship to @BT Openreach is disgraceful. Farmed out to chatbots and offshore call centres. No continuity. No accountability.
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DiKey (@xcetveli) reported@VodafoneUK team couldn’t even handle a package upgrade. They asked for my consent to deactivate my line to do it. After I questioned the consent they admitted it could take 1–5 days! No written 1-day fix guarantee, failed upgrade, and I missed the campaign. Bravo.
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Sanj (@sanj2000) reported@VodafoneUK I need some help with a number that should have ported to another provider in October 2025 but doesn’t to have completed. It is my mother in laws number and has only just realised. Can you help please
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Darryl (Dazzle) Brace (@DazzleB007) reportedIs it just me or has @VodafoneUK network got worst since they merge with @ThreeUK still no support for RCS on iPhones but most upcoming 3rd party networks have support???
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Chamara Iresh (@chamrairesh) reported@VodafoneUK Got targeted by a sophisticated scam impersonating Vodafone, same sender ID, real account details, and convincing support language. Looked 100% legit. Reported it, but no proper investigation. Customers beware: never share verification codes. #Scam #Fraud
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F2K (@Mafri15) reported@VodafoneUK ur operatives are very useless n so unhelpful. Asked to activate roaming and for nearly 36hrs still no service. I give up on u guys
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Mad Dal (@MadDal85) reported@VodafoneUK I do not know what your game is, but my PAYG phone has not been receiving any incoming calls for a little while now. What if someone was trying to get hold of me and it's emergency? Get it sorted please!
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Michael MacAulay (@mistermac97) reported@CityFibre @Ofcom @VodafoneUK I have and they are working with you. Hopefully we get a resolution in less than 2 weeks this time! As you will see from my complaint my experience is not an isolated one. Please take some ownership
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Martin Parry (@montyclapton5) reported@VodafoneUK why does everyone in your customer care team want an argument...Worse service l have ever had..over 15 minutes each time l call to get no where.. Useless embarrassing company..
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Darryl (Dazzle) Brace (@DazzleB007) reportedIs it just me or has @VodafoneUK network got worst since they merge with @ThreeUK still no support for RCS on iPhones but most upcoming 3rd party networks have support???
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余蔚琳 (@wailam_violet) reported@VodafoneUK I submitted NUC request on 1st Mar & again 2 weeks ago, no code received. Please help! Number: 07435867021, IMEI: 358325959629782 Please send me the unlock code
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Fhunner (@_Fhunner) reportedAre there connectivity problems in the Cardiff Bay area for 5g networks? Been having problems since the weekend. @VodafoneUK
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ShadowMosesLikes🎮🎧💿🏢💿 (@MosesGames) reported@VodafoneUK The most over priced mobile phone service. #vodafone Justify your charges over other service providers….ill wait. Oh & your app is not working for me to pay my bill, but feel free to charge me “late fees”….handy coincidence. 🖕🏻😡
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Robin Nakamoto (@RobinNakamoto) reported@BitmundFreud ah ok it's Vodafone the issue then... good thing that i have both my phone and my home internet connection on @VodafoneUK 💀
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zara (@zara64935) reported@VodafoneUK I’m completely unable to contact you as I’m abroad and you switched off my SIM card. Your Tobi service is always down and doesn’t let me chat to an agent. I need someone to contact me asap so I can sort out my billing situation. This is completely unacceptable
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Child of God (@LilKonfuse) reportedDear @VodafoneUK, my account has been suspended again despite my direct debit being set up. I’ve spent 2 months trying to fix this, and it risks my credit rating. Please resolve urgently.
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Nina Moir (@neenooor) reported@VodafoneUK how can there be next to no reception on trains from sw20 to Waterloo.? On sw20 no reception on any network. It says full coverage , but you can’t do anything. How is it possible in this day and age ?
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Jade Nomura (@Jade_Nomura) reported@EE Awful service stay clear at all costs! I don’t think I’ve ever been so disgusted in a customer service phone team than we were tonight!Your staff were beyond rude, All we wanted to do is renew.. never cancelled something so quick.. easiest decision now going with @VodafoneUK
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BoomtinglI (@boomtingl) reported@VodafoneUK Why is DPD Crawley refusing to deliver #vodafone package for 24 month contract etc when I was told they would redeliver DPD Crawley are bad but usually the contractor can make them do their bidding. Utter Cucks!
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Katherine Lockett (@KatherineLocke3) reported@VodafoneUK How am I being charged £300+ to cancel a service you never activated? You had my PAC code and still failed to migrate my number. This is a serious customer service failure @Ofcom needs to be aware of this.”
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The Major (@HighRankMajor) reported@VodafoneUK hi I work on the internet and it's down and I have lost access to my phone number. I need it up and running soon, I understand that it's a bank holiday. I'm at 5 Millgate, Selby, YO83JX. Can we resolve this quickly. Thank you for your time.
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Benno (@ism_or_phobe) reportedBought a second hand galaxy S10 on marketplace advertised as unlocked, it wasn't requested NUC @vodafone @VodafoneUK 10 days later nothing. Contacted them this morning and instead of trying to help and unlock the phone they tried to get me to switch. Ridiculous
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Teresa (@xxxteresaxxx) reported@VodafoneUK I find it very inappropriate that I’ve reached out as I’m struggling with my bill and your customer service advisor has tried to pressure me into buying a new phone contract! Then when I’ve said no hasn’t been able to help me at all and closed the online chat 😡
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Nick Lawton (@Pontemiller) reported@VodafoneUK can I have some help please, that ask TOBi is awful. I need to know if I have to purchase a better router because the Ultra Hub is very poor!!!
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PHWOAR (@phwoarband) reported@VodafoneUK broadband might just have the most incompetent customer service in Britain!