Vodafone Outage Report
Why is my Vodafone service not working?
No problems detected
If you are having issues, please submit a report below.
Vodafone offers mobile phone, mobile internet, SMS and voicemail to consumers and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Vodafone reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Vodafone. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Vodafone compensate me for the outage?
The recent Vodafone outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Vodafone if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Vodafone has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Vodafone users through our website.
-
Internet (56%)
-
Phone (20%)
-
Wi-fi (11%)
-
Total Blackout (10%)
-
E-mail (2%)
-
TV (%)
Live Outage Map
The most recent Vodafone outage reports came from the following cities: London, Ilkeston, Maidenhead, Paddington, Southwark, Hammersmith, Batley, Wakefield, Guildford, Birmingham, Hackney, Norwich, Dublin, Sheffield and Basingstoke.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| Ilkeston |
Internet | |
| Maidenhead |
Wi-fi | |
| London |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vodafone Issues Reports
Latest outage, problems and issue reports in social media:
-
Jude Bisset
(@judeannb02) reported
@VodafoneUK Passed all the requested details to you via DM two hours ago and a total absence of any further further communication! This is your customer service??? 5 days and counting with no broadband service!
-
Grant pearmain
(@grant_pearmain) reported
@David60197886 @VodafoneUK @CostaCoffee They switched my broadband off for no reason , told me I had to take another day off work (unpaid) for open reach and wait 2 weeks after alot off complaint and threats they gave me a free goodwill gesture off a mobile Broadband device which they keep charging me 37 quid for...
-
ابو سهلة
(@zugo83) reported
@VodafoneUK sorry guys tried to call you endless times, noone picks up online chat is sh... I have a problem with all my 3 contracts noone responding, think gonna cancel them!!
-
Hugh Keir
(@Shuugg) reported
@VodafoneUK @judeannb02 Hello Vodafone UK. I am the account holder. The account number is 7066313480 No broadband since the system was installed last Monday. At least 8 hours on the phone since Monday, have been told many times it will be on in 15 minutes, worst will be an hour, or def by midnight.
-
Karol Keenan 💙
(@KarolKeenan) reported
@VodafoneUK No problem. Sorted through a third party advisor. But maybe option 2 should be “talk to a human”. Just a thought
-
Charlie Wilkes-Green
(@charliewg1) reported
@VodafoneUK My network is already great and doesn’t need improving. Seems like a cost cutting exercise IMO.
-
Kayleigh
(@Kayleigh__56) reported
@VodafoneUK You are the worst mobile company to deal with, I renewed a sim only contract with you for my son’s iPhone & you’ve overcharged me. Your customer service is non existent & I’ll cancel monthly DD until resolved!
-
Grant pearmain
(@grant_pearmain) reported
@VodafoneUK @CostaCoffee @VodafoneUK Your customer care were supposed to have rung me yesterday, 2 months and 30 hrs of phone calls , 20 years I have been a customer of yours and I get treated like dog mess . People think twice if your parting with your money with Vodafone ,I'm going the Ombudsman
-
Dale Raine 😷🇬🇧🇪🇺 #BLM
(@DaleRaine) reported
@VodafoneUK I sent a private message but I am then just connected to a bot that is unable to help. I have tried to call again but on never ending music hold
-
Ben Wallace
(@bennylad15) reported
@VodafoneUK is there anyone I can get in touch with that has a brain and isn’t a computer or automated, trying to guess what my issue is please?
-
David
(@David60197886) reported
@VodafoneUK @CostaCoffee 1hr 16mins of being of talking to a customer service agent and being on hold just for the line to cut out How do you find this level of customer service acceptable?!?!
-
Tom Overend
(@tovers98) reported
I have just waited five hours at a property for WiFi to be installed, and no engineer turned up in the agreed timeframe. Awful customer service. Cannot get through to any human agent either. Anything to say @VodafoneUK @OpenreachHelp
-
Matt Donald
(@MatthewDonald) reported
Hey @CityFibre and @VodafoneUK I’m thinking of switching to you but have a couple of questions. Can you help?
-
lydia
(@lydxa_grxce) reported
@VodafoneUK I sent a DM and went through some automated questions and it’s telling me if I’m having a problem then go through the support hub, which I already did early this morning…
-
lydia
(@lydxa_grxce) reported
@VodafoneUK This is the second time this EXACT same thing has happened since we’ve been with Vodafone. Not impressed with the customer service or broadband
-
Xeonikz
(@Xeonikz) reported
@VodafoneUK Hello, i cannot seem to update/install a download on my ‘Epic Games Launcher’. After continuous troubleshooting and trying to fix it ive come to the conclusion that it is to do with the isp blocking a connection specifically to the launcher, why and how do i fix this?
-
Kelly Bradley
(@kellysuebradley) reported
@VodafoneUK Fuming! Trying to move from a business to personal account, pushed from pillar to post all week and errors their end are frustrating. Today alone - 2hrs, 4 different people, and then I get cut off again. Call back @17.36 to be told to call back between 9 - 6.🤬
-
Grant pearmain
(@grant_pearmain) reported
@VodafoneUK Let down is not the word 20 years I've been with Vodafone and spent thousands of pounds , I keep getting put on hold, people passing me about , lying to me , hanging up , bad lines and poor spoken English, something needs to be done , this is why I have taken to social media
-
David
(@David60197886) reported
@VodafoneUK @CostaCoffee Over 2 hours later and after raising a complaint I got half the money back I'm owed!! How can you take money out of an account in error then not be able to put it back I'll be raising more complaints, what a scam by Vodafone
-
Charlbeck Jewellers
(@Charlbeck71) reported
@VodafoneUK "Thank you for you patience"? I messaged you at 7.16PM, Your replied at 12.38AM 5 hours later! Appalling Customer service.
-
Grant pearmain
(@grant_pearmain) reported
@VodafoneUK Your customer care were supposed to have rung me yesterday, 2 months and 30 hrs of phone calls , 20 years I have been a customer of yours and I get treated like dog mess . People think twice if your parting with your money with Vodafone ,I'm going the Ombudsman
-
Xeonikz
(@Xeonikz) reported
@VodafoneUK i’m not sure exactly what connection is being blocked, all i know is that something is not allowing a connection to go through to the Launcher which is restricting it from updating, and i have not used this app with vodafone service since i haven’t used it in years
-
lydia
(@lydxa_grxce) reported
@VodafoneUK I’ve had no internet for the last 14 hours. I work from home so I’ve missed a whole days worth of work, I chatted to someone and they told me to ring customer services and they told me, after 45 mins on the phone with them, to wait
-
Jude Butler
(@nelltent) reported
@VodafoneUK superb customer service to sort out a stolen mobile phone. Efficient young man sorted it all. Handset blocked, new sim in the post, proof of purchase and proof phone has been reported stolen for insurance. @lborouniversity students keep an eye on your phones!!
-
Veronica Mannix
(@classymannix) reported
@VodafoneUK hi there, wth is going on with your cust serv website and app tonight. My husband is about to launch his phone through the computer screen having been wound up to sheer rage by your chat bots and utterly nonexistent customer service. Send help cos it's torture to 👀
-
Madbadbob
(@eatonenviro) reported
@VodafoneUK No one yet as your company have not sent me my phone and don't answer their customer service numbers.. great start!
-
stunna➐
(@7stunna7) reported
@vodafoneuk 20 years and my internets down
-
syraat
(@silicon250188) reported
@VodafoneUK @VodafoneGroup customer from india.customer care executives are deducting my balance and without asking me activating services.this is 2nd time i am complaining.i texted also to stop service still it's active and whenever recharging,balance is deducted.return balance
-
Grant pearmain
(@grant_pearmain) reported
@VodafoneUK @VodafoneUK Your customer care were supposed to have rung me yesterday, 2 months and 30 hrs of phone calls , 20 years I have been a customer of yours and I get treated like dog mess . People think twice if your parting with your money with Vodafone ,I'm going the Ombudsman
-
JP Flores
(@jhnplsdflrsrn) reported
@VodafoneUK My name is John Flores my account number is 7064442277. And this is about my broadband. Which your connection sucks. It is not reliable and unsteady. Such a disappointment and I am paying you £40 every month.