Vodafone service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Vodafone reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Vodafone users through our website.

• Internet (66%)
• Phone (14%)
• Wi-fi (12%)
• Total Blackout (5%)
• E-mail (3%)
• TV (0%)

Live Outage Map

The most recent Vodafone outage reports came from the following cities: London, Newport, Ipswich, Chatham, City of London, Cardiff, Bedford, Manchester, Bristol, Aberdeen, Leeds, Liverpool, Nuneaton, Waltham Forest, and Newcastle upon Tyne.

City	Problem Type	Report Time
London	Phone	3 hours ago
Newport	Phone	8 hours ago
London	Internet	9 hours ago
Ipswich	Internet	2 days ago
London	Phone	2 days ago
London	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

• 
  James S Taylor. (@LFCRhinos) reported 5 minutes ago

  @VodafoneUK can I get a new handset even though I’m on a sim only contract? Please help if possible

• 
  Simon Winstanley (@Winclouduk) reported 5 minutes ago

  @ThreeUK @ThreeUKSupport u so need to get proper signal on ln12 2 area. Mablethorpe gets proper 5g and 4g and all we get is basic 4g which is rubbish. When will we get proper upgrades signal? @VodafoneUK never cares so hoping u can push your parent company

• 
  TheMskedPrancer #NotMyPrimeMinister (@themskedprancer) reported 9 minutes ago

  Everytime @VodafoneUK do maintenance on the location mobile tower they break it and you have no phone signal so cannot call text use the internet for weeks.

• 
  IainMcCallum (@Iain_McCallum) reported 12 minutes ago

  @VodafoneUK - wow! Not exactly so keen to help when it’s a problem you’re having to deal with. Utterly disgraceful. No respect for your customers. All about screwing money out of people and then leaving us to languish in your techspeak when there’s a problem.

• 
  Lionel Conroy (@Lionel_Conroy) reported 12 minutes ago

  @VodafoneUK 24 Hours now, Vodafone Fibre Broadband down… not just me lots of neighbours as well, engineer didn’t turn up…shocking customer service!

• 
  Helairmike (@helairmike) reported 16 minutes ago

  @VodafoneUK as a Vodafone pro2 customer with an ultra hub - why have they now sent me a hub 6 which is inferior but still charging me the premium price?

• 
  🐾🔥🎨 (@Th3Arty0ne) reported 20 minutes ago

  @VodafoneUK openreach have just installed a cable into my garden… I’m so confused! I signed up for Vodafone broadband in November! After many issues I called to cancel in April and was told I’d get a label to return router. today a cable has been diverted into my garden! Help!

• 
  peter wilson (@wilsonpeter48) reported 21 minutes ago

  @VodafoneUK 5g signal isn't very good hardly had any this past week

• 
  Stacey Edwards ☺ (@Staceyedwards29) reported 21 minutes ago

  @VodafoneUK can someone help me please ??

• 
  HighTower (Kev) :) (@Kev_Bakeruk) reported 21 minutes ago

  @VodafoneUK Hello. I have asked for the "Super Wi-Fi setting to be removed from my account as I want to control my router not use a broken app or call up when I want to change something, I asked for this to be done 5 days ago! I am on day 5 and it still turned on! I was told on Friday it was taken off my account but it's not! I am on the phone again to try and get this sorted AGAIN!

• 
  Richard Frame (@rafthemaster) reported 27 minutes ago

  @Bov__ @O2 @VodafoneUK Depends if it’s cheaper to move to another carrier that gives you the same *wonderful* service 🙃

• 
  Stephen Noakes (@Slimo80) reported 27 minutes ago

  @VodafoneUK why is everything so difficult with you? Wanted to discuss my broadband as out of contract. Tobi trying to cancel my phone. Tried calling answered by someone who sounded like they were in a traffic jam. What are you doing?

• 
  Sadiq Afridi (@sadiqafridl) reported 28 minutes ago

  @VodafoneUK your 4G and 5G both Sucks. My contract end in March 2027 im not renewing with you guys any more. Paying £42 a month for nothing.

• 
  Gareth Paul Fradgley (@gpfradgley) reported 29 minutes ago

  I worked with Adrian’s Son for a few years while at Vodafone and he was such a positive fun guy. We all loved @VodafoneUK we were a family. Then this awful franchise scheme came in. Dropped all the teams that had worked for them for years. I still don’t know how this is legal?

• 
  Leoy S (@l3roy0) reported 29 minutes ago

  @VodafoneUK @roketdog @VodafoneUK Hi, I urgently need help changing my recent SIM order [Order number: WEB-0001000055615335] to an eSIM QR code via email, as my phone doesn't support physical SIMs. I can't call the support line. Please check your DM or reach out to me! Thanks.

• 
  ❌ David Taylor 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧❌ (@Taylod61) reported 29 minutes ago

  I’ve discovered why my posts are constantly going into my drafts box. My network is crap where I live. I’m not at home now so no problems. @VodafoneUK and no it’s not my phone cache etc. it’s a lack of network speed / capacity. Just found this in my Draft box. @X is weird

• 
  CiderVisor (@ryansilverfox) reported 33 minutes ago

  .@VodafoneUK Still no resolution to the outage in BS48. Unable to call you obviously as the network is down 😡🚮 #ukcustomerservice #ofcom

• 
  Mark Davies (@_MarkD) reported 38 minutes ago

  @VodafoneUK really not happy. It seems when I call 191 I can’t even talk to someone to complain. 7 mth issue and no one gives a stuff. Let’s see if @EE are able to offer me a better service after 30 years of being a Vodafone customer.

• 
  DC (@ericb3323) reported 40 minutes ago

  @VodafoneUK I'm having one of the worst customer experiences with your broadband team.I'm now at day 6 with no broadband,waited in Tuesday for a new router, to find your team didn't order it!they promised Wednesday so waited in, guess what?They didn't order it again!what a joke!

• 
  John D (@JohnDemeza) reported 41 minutes ago

  @VodafoneUK what is your email address for complaints please for personal phone issues ?

• 
  FINGERSJOHN✌ (@jnafr) reported 46 minutes ago

  @ThreeUKSupport @VodafoneUK B43 Birmingham dreadful service.

• 
  IainMcCallum (@Iain_McCallum) reported 50 minutes ago

  @vodafoneuk I was assured I would be compensated for the week’s lack of service I experienced last month but of course NO SUCH THING has been reflected in my bill. Just awful. Morally Bankrupt.

• 
  Pearoni (@Pearoni) reported 52 minutes ago

  Got to love @VodafoneUK sponsoring the @DownloadFest and giving 100k+ customers the worst network coverage known to humankind. I will 100% be changing networks in a few days and I recommend others do to. 2026? Profiteering at its worst

• 
  Bri Hammond (@big1481b) reported 54 minutes ago

  @VodafoneUK avoid this company shambles no customer support lies and no internet

• 
  🌈🥄 Kirsten Davidson 🥄🌈 (@Weespoon22) reported 60 minutes ago

  @VodafoneUK you’re customer care is absolutely appalling, I’ve been trying to contact customer support to speak to someone via tobi and by phone for 4 hours now and still haven’t gotten any contact with anyone

• 
  jas Brown (@jzyb) reported 1 hour ago

  @VodafoneUK the service I received in store today was not acceptable.

• 
  Gary Kilroy (@Gary_Kilroy) reported 1 hour ago

  I'm with @ThreeUK I recently got an email telling me they've merged their network with @VodafoneUK and I can connect to both and get better coverage. The service has got worse!

• 
  Langho Rovers (@langhorovers) reported 1 hour ago

  @VodafoneUK phenomenal broadband experience, WiFi cutting out every day. Had talktalk previously never had this issue. Vodafone broadband is the absolute worst. Avoid. Constant chats to "fix" issues. Promised call backs - repeated failure after failure. OFCOM complaint incoming.

• 
  michael lewis (@mikelewis79) reported 1 hour ago

  @VodafoneUK Are you currently having issues with your website? Trying to purchase home broadband but keeps failing?

• 
  NeilosKitsonelli (@Neil_SUFC) reported 1 hour ago

  @VodafoneUK why is your 5g internet completely useless at 5pm EVERY DAY? I want a refund or a reduction on my £70!! monthly fee for poor service. Who can I talk to please?