Vodafone Outage Report
Why is my Vodafone service not working?
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Vodafone offers mobile phone, mobile internet, SMS and voicemail to consumers and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Vodafone reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Vodafone. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Vodafone compensate me for the outage?
The recent Vodafone outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Vodafone if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Vodafone has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Vodafone users through our website.
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Internet (49%)
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Phone (31%)
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Wi-fi (11%)
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Total Blackout (6%)
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E-mail (2%)
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TV (1%)
Live Outage Map
The most recent Vodafone outage reports came from the following cities: London, Birmingham, Smethwick, Glasgow, Royston, Normanton, Barlestone, Nottingham, Andover, Alton, Croydon, Hampstead, Pontyclun, City of London and Saint Leonards-on-Sea.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Phone | |
| Birmingham |
Total Blackout | |
| Birmingham |
Internet | |
| Smethwick |
Total Blackout | |
| London |
Wi-fi | |
| Glasgow |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vodafone Issues Reports
Latest outage, problems and issue reports in social media:
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Alice
(@AGlasgow2011) reported
Signed up for broadband with @VodafoneUK only to find out a few days before installation my order had been cancelled. Signed up again in store. Just found out my order has been cancelled again. No one bothered telling me. I work from home and have no broadband. NEVER use Vodafone
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b̶r̶e̶n̶d̶o̶n̶ ̶c̶a̶l̶i̶g̶a̶r̶i̶ 🇪🇺
(@bcaligari13) reported
Dear @VodafoneUK, I do not want securenet. Yet I can't talk to anyone because I just need to "log in" yet the page is broken. I don't want it, and I want to pay for it even less.
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katie
(@whatktread) reported
@VodafoneUK hi- I’m moving home to a new area which can’t get Vodafone wifi, meaning I’ll have to cancel my contract early- will I still need to pay early cancellation fees since my new flat won’t get Vodafone broadband service?
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James
(@James45611978) reported
@VodafoneUK no Internet access since 230pm this afternoon in NE21 due to outage at amazon Web services. Any idea when this will be working as I can't work!!!
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Tony Duffy
(@oduitce1975) reported
@VodafoneUK WEB-0001000017382122 Still no sign of my order placed 26/11.Keep getting directed to the Vodafone Order Tracker. Can you help me. (old contract expired so the upgrade was to ensure I had a new contract)
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Kenny Stark
(@kennyStark6089) reported
@VodafoneUK Hi Vodafone, can you please contact me now as my wife after a 1 1/12 honour wait to speak to an advisor and being disconnected on the online « help chat » once at no2 in the Q simply cannot face this. Your trade in app is broken
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Gillian Cruden Kelly
(@gilkes1975) reported
from
Bishopbriggs, Scotland
@VodafoneUK I am having a real problem getting through to you and need help from a human not a robot
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Mad Ash
(@Madash69) reported
@bee89172101 @VodafoneUK @romankemp In my Personal View; I believe WITHOUT a Micro of a doubt that; THIEVING from Customer, and FILTHY DECEIVING LIES made by Vodafone CEO and their COMPLAINTS department, to PROTECT their THIEVING activities are; the FUNDAMENTALS and the RELIGION of Vodafone and their CEOs COP.
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Ben Stone
(@benstoneytweets) reported
@VodafoneUK strike again! Absolute garbage! Order upgrade on 2/12/21 and no mention of any issues, not once. Then contact again and still no mention other than to say it would be on the way today. Now they say delay has been since 24th Nov! Shambles and no closer to sorting!
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Keith Weir
(@keithweir79) reported
@VodafoneUK your customer service is non existent. Extremely frustrated and disappointed. Unacceptable for a company your size.
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Chris Lange
(@crslng) reported
@VodafoneUK how do I speak to someone about my SIM having not worked now for over 3 weeks? Calling tells me to use live chat. Using live chat tells me to call!? Been told 7 times (separate calls) this would be fixed “in 24 hours” over the last 3 weeks. Still not working!!
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Jenny🍸
(@Jenny__S_) reported
Absolutely losing my 💩 with @VodafoneUK it is totally impossible to either speak or chat with someone! Twitter not much better they haven’t responded to DM that they told me to send. @Ofcom can you help I’ve raised enough complaints with #vodafone over the last few weeks 😤
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Dominic Tofani
(@DomTofani) reported
@VodafoneUK is an absolute joke. Over three months from when I had my new phone stolen until now. Missold a new contract that I didn't even want. I just wanted a replacement for the one that was stolen. Now I have two contracts and to cancel one it will cost me £1600. Filth.
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Glyn Burroughs
(@BurroughsGlyn) reported
@VodafoneUK It was the lack of any communication that was the issue and not being able to get hold of anyone on the cust service no. Eventually got thru to complaints and it got sorted!
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fa☕️ma
(@fatssxo) reported
@VodafoneUK has got to be the shittest network ive ever joined worst decision i made this year
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Chantelle deloughrey
(@Chantelledelou4) reported
@VodafoneUK can you tell me why a phone that i ordered 9 days ago with 1-3 day delivery is still not even dispatched with no contact from you. Ive rang twice to be told leave it another day. Just getting palmed off 🤔 customer of over 10 years 😡
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Chris Lange
(@crslng) reported
@VodafoneUK It’s the experience I’ve had with Vodafone for years. The customer service just isn’t there. I’ve sent a DM and got an auto response saying I’ll be sent a text to pass security which won’t work because the SIM doesn’t work.
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Jade 🍺👑
(@JadeWheelhouse9) reported
Is @VodafoneUK having problems, I cant make phone calls?
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Robert Stafford
(@RobertS43890460) reported
@VodafoneUK decided to leave VF last week after many years but decided to stay after New cheaper deal offer with new mobile to be delivered next day well still waiting, numerous excuses but no solution so leaving bye
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David S
(@DavidS2504) reported
@VodafoneUK More like 1.5M households waiting for Vodafone to despatch Thier orders. Just going to keep trolling you now until I get my order seeing as you won't even try to help lol
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Robin McKelvie
(@robinmckelvie) reported
@rosswclarke @VodafoneUK I had that. Try to get through to customer relations. Like a light switch going on. There to help & actually take responsibility, unlike their customer service.
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Jenny🍸
(@Jenny__S_) reported
@VodafoneUK are you still having issues with App & chat service. I’ve been trying to speak to someone about my bill for days now. App isn’t loading properly & chat constantly saying no advisors available…phone lines still sending link for chat & ending call!
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Jenny🍸
(@Jenny__S_) reported
@CISASUK I’m having continuous issues with @VodafoneUK poor customer service. I’ve raised a number of complaints the last few weeks. Can you advise if I can come direct to you or do I need to raise another complaint with #vodafone first?
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Ross Clarke
(@rosswclarke) reported
Nearly six hours on the phone to @VodafoneUK over the past two days for a simple issue. Still not resolved. Tired and fed up
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Kenny Stark
(@kennyStark6089) reported
@VodafoneUK And your messages you sent out this morning with a time limit are unachievable if you don’t have the network capability to demand a trade in is completed in time. We will not accept the increase in billing if your system won’t let us complete the contract!
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Matthew Ridsdale
(@MattRidsdale) reported
Come on @VodafoneUK you're better than this! I've been a customer of yours for over 20 yrs and never known such woeful customer service as I've experienced over the past week.
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Mad Ash
(@Madash69) reported
@paul_trudgill @VodafoneUK @romankemp In my Personal View; I believe WITHOUT a Micro of a doubt that; THIEVING from Customer, and FILTHY DECEIVING LIES made by Vodafone CEO and their COMPLAINTS department, to PROTECT their THIEVING activities are; the FUNDAMENTALS and the RELIGION of Vodafone and their CEOs COP.
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Neil Bramley
(@njbramley) reported
@VodafoneUK @bt_uk both equally as bad in delivering what they promised and we have paid for!!! Thank you so much for your customer service! #timetoshoparound #newsupplier @DondonHarris
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Simon Crossman
(@Smart44Brabus) reported
@VodafoneUK no data coverage in SN16 for about 5 days... What's going on?! Yes checked network status, APN Blah blah. Truly pants.
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Joanne Fairhurst
(@nutty1976) reported
@VodafoneUK hi your not answering my question though. Ive already checked this. Its off until the 10th. Over a week which isnt good enough. im paying you a hell of a lot of money each month for a service im not receiving