Vodafone Outage

@VodafoneUK i spoke to soon - its back to awful!

This @VodafoneUK crap is realllly starting to get me down now. Literally being passed from pillar to post and even though they’ve confirmed it’s a data breach, no cancellation If anyone wants to pay £1500 to get me out of this hell hole with Vodafone I would be very happy.

@VodafoneUK when will the phone signal be restored in the LL53 area. It’s been off all day.

@VodafoneUK Please can someone contact me regarding my service. This issue has been ongoing since I contacted CISAS regarding you incorrectly disconnecting my number. I still have ongoing issues and it's just becoming a total joke now. Thank you.

Tryping to help someone considering @VodafoneUK broadband. Their Superfast packages specify a speed and a number of simultaneous streaming users. Anyone know if that simultaneous streaming limit is enforced (how?) or just an estimate of what the package can support?

@VodafoneUK is there a problem with your shop in Braehead Scotland. They do not seem to be able to return any calls?????

@VodafoneUK do your customer service advisers get automatically answered onto a call? I'm pretty sure I was just connected with an adviser who was sleeping on the other end of the phone

@SamsungMobile Don't bother. Got 2 if these via @VodafoneUK contract in January. The protective screen has come off of one of them already and Vodafone have said we have to pay for a new one!! Shocking service and clearly underpar product @SamsungMobile

@VodafoneUK I have two items on my bill I wish to cancel. I no longer require them

@VodafoneUK Thanks. Filled out the form. Still can’t work out why this issue is only occurring after four years.

@VodafoneUK 8 days since my upgrade phone arrived in store damaged and still no phone. I've been told it will be resolved in 24hrs its now 192hrs and still not been resolved. Customer service is shocking. I've rang up and dm you every day since the day it arrived.

@VodafoneUK #FeeltheConnection but no love for this number! could someone help? we have a number (on another network) that can't be called from Vodafone Subscribers it just gets sent to voicemail that is never delivered

@alan_may @VodafoneUK @EE I'm in the middle of Glasgow and buffering like mad even though I have 4G+ and still under contract. Plus EE doesn't work at my work due to the canopy 😬

I would not recommend them to anyone, 12 year with them and get treated horrible with incorrect information and not keeping their word. @VodafoneUK

I had been with Vodafone for over 12 years and recently changed to another network after shocking service. They owe me a refund for services they couldn’t provide and that still not been done. I had to ring them 5 times on the phone for over 40 minutes still nothing @VodafoneUK

So turns out a '24 month' contract with @VodafoneUK is in fact a 25 month contract as they need 30 days notice to cancel and will charge an early exit fee if that's before the last day of the contract. Ridiculous. Much like their unwillingness to lose my custom than match a deal

@VodafoneUK is there an issue with the network? My phone keeps randomly cutting calls in the middle of conversations

@VodafoneUK No signal in NN18 area for past 2 weeks, no mobile internet. So much for 5G. This is absolute rubbish for the monthly cost. What’s going on? Think we’ll both be changing network when contract runs out in 2 months

Thanks for the help @VodafoneUK at your Lewisham branch! Went in 4 or 5 people standing around doing nothing. Asked for some help with my phone bundle, was told by the manager to go away and ring customer service. It wasn’t the job of people in the shop to do that! #vodafone

@sandie_case @VodafoneUK Disgusting service. Hope you get it sorted as soon as possible for your Dad. Come on Vodafone. Do the right thing

@VodafoneUK words fail me! My Dad had a stroke and cannot talk. First of all he was MADE to speak on the phone to your reps bcos his house phone line is not working. We cannot get a careline set up bcos if this. Now he has had a text saying up to 8 days for an engineer! NOT GOOD

@mr_era @VodafoneUK @EE would never

@VodafoneUK Home broadband not working - not ideal when trying to WFH. CW8 4JT

@VodafoneUK Going through the credit / affordability check. "What is your monthly expenditure?" "What do you mean exactly - e.g. including mortgage?" "Um... I don't know." (Not blaming her, Vodafone's systems are clearly awful and antiquated.)

@VodafoneUK When I took the contract out it was £35. Several rises over the last 24monthshave been ridiculous. Capping me at 2mbps is ridiculous. Charging me nearly £90 for an early upgrade is the worst though. You guys are not helping yourselves these days

@VodafoneUK Let's just say, the connection request at our new house which we ended up discussing with you over three or four weeks, culminating in a 4 hour webchat which you then decided you couldn't provide the FFTP service for, was done in 10 minutes with TalkTalk.

@VodafoneUK wondering if you could sort this problem, I had £15 of my money taken when trying to buy a big value bundle when the app decided to crash and the payment went through but I didn’t receive the pack! I’ve been into the vodafone shop twice and nothings been done

@VodafoneUK Haha, honestly, that ship well and truly sailed. Worst one was being passed from advisor to advisor for 4 hrs on Thursday before being told you couldn't help. I'm actually happy for the overpayment you took not to be refunded just as a reminder to me to never, ever use you again.

@VodafoneUK I have DM'd, I replied at 0905 to the advisor and since then I have had no reply or even acknowledgement that my replies/details have been seen. Your customer service over the last week has been appalling. I've gone from a happy customer to one that won't recommend you to anyone

@VodafoneUK my data is going down even though im strictly keeping it off and only using wifi?? whats up with this