Vodafone Outage

@VodafoneUK Direct from apple iphone 13 pro max 256gb £33 a month no upfront cost. Traded iPhone 11 Pro Max. Vodafone you are terrible

@VodafoneUK I’ve been trying for two hours to cancel my 4g monthly internet plan. Wasn’t able to do it over the phone, apparently no email address which I can send written notice to, and just spent an hour online only to get cut off when I got down to position 1 Revolting service

Hi @VodafoneUK I’m trying to upgrade my plan but your shops say they can’t do it because I get #nhs discount. Your online site fails at basket stage. Your chat advisors have cut me off twice after I’ve hung on for 35 minutes to speak to them, please help me.

@VodafoneUK internet has been down for three days!!!! Pathetic

@VodafoneUK why is my internet slow as ****

@VodafoneUK You need to get your 3G and 4G networks sorted before concentrating on your 5G network. Your network is utterly crap.

@VodafoneUK why is you online chat not working?

@VodafoneUK so my advice to anyone thinking about going with @VodafoneUK for there fibre broadband is to forget it and look elsewhere. They have lied to me for the past week about my account and won't even accept a complaint

@VodafoneUK Why is data loading so slowly today in London on your network? #1g

@BenjaminEHowe @Cloudflare @VodafoneUK Ben: That doesn’t sound right. Chasing this down, and sending you a DM to better understand.

@VodafoneUK met the area Manager in the Redditch store today. Under pressure covering for an ill staff member but couldn't do enough for me and sorted my issue. Didn't get his name but top man!

@VodafoneUK I don't want to have to top up to buy a big value bundle. I want it to run out, then I buy another one. Why do I have to opt out, but not only do I have to opt out, It doesnt ******* let me. Useless service.

@VodafoneUK Pretty poor taste this when so many people are still relying on food banks

@VodafoneUK my phone was working fine and now I am no longer registered on the network according to the error message. I've tried everything to fix. Please advise what's going on?

@VodafoneUK has the worst customer service system I've ever experienced.

@VodafoneUK what is going on with your 4G network of late. It’s super slow

Store staff @VodafoneUK Manchester, still rude as ever. Then trying to get in touch with someone on here privately is impossible, can't get pass the bot.

@VodafoneUK Yeah right like you are interested. Poor people can't afford you.

@manningthemoon @VodafoneUK @Ofcom It’s so bad. They’re so quick when you want to upgrade or add on but no option to cancel at all. Wouldn’t recommend them. Aww that’s awful Ross! X

Anyone else having issues with @VodafoneUK where calls just cut out randomly?

@VodafoneUK you guys need to change the damn music on hold - something instrumental so i don't lose my mind hearing the same 3 40-second clips for the hour I'm waiting

@VodafoneUK Thanks Millie. Although I’ve been on hold for a very long time now. Is there not a way you can just cancel my contract for you if I provide you with the details? Even if there is a Notice period?

@iamlaurenicolee @VodafoneUK Most outdated cancellation policy/process I’ve ever known Laur @Ofcom need to look into this, not as bad as talkmobile mind who offered me an upgrade when I called to cancel my father in laws who’d passed away

@VodafoneUK I’ve already moved to another network. I couldn’t get a PAC code so I just left. I haven’t got my Vodafone sim so I can’t ring 191 and the web chat isn’t helping at all. Is there someone I can email?

@vwgti80 @VodafoneUK The specs are good on paper. The camera on the front was really bad especially when I was using Snapchat. I had a few problems actually with the display like I couldn’t see the text in full, it’s rather small things that make a huge difference to me.

@Hooty1981 @VodafoneUK @O2 Do not swap to 02 you will never get any signal..go to EE

@VodafoneUK is your network down in the CB8 area? Both phones in our house have been on emergency calls only most of the morning. Not getting the service I am paying for.

@VodafoneUK Your mast at Bringsty, WR6 is showing a fault according to Virgin Mobile and there is no timescale to repair. Need to keep #rural #communities connected. Can you treat as a priority please? #nosignal

Who can I speak to at @VodafoneUK to cancel my phone contract? They make it impossible to leave. I haven’t used the phone for over a year but still paying as I can’t get hold of anyone but a live chat 😭😭😭

@Vitt2TsNoC @VodafoneUK @ThreeUK I know what it’s like to cry with rage at stuff like that. I took out a contract with Virgin last year, and before the service even began I begged them to let me leave. I know I’m biased but the Sky customer service has been far superior.