Vodafone service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Vodafone reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Vodafone users through our website.

• Internet (53%)
• Phone (21%)
• Wi-fi (12%)
• Total Blackout (11%)
• E-mail (2%)
• TV (1%)

Live Outage Map

The most recent Vodafone outage reports came from the following cities: Nottingham, Oldbury, London, Newcastle upon Tyne, Sheffield, Barnet, King's Lynn, City of Westminster, Basingstoke, Halifax, Southall, Glasgow, Newbury, Wandsworth, and Blackwood.

City	Problem Type	Report Time
Nottingham	Phone	5 hours ago
Oldbury	Internet	14 hours ago
London	Internet	19 hours ago
Newcastle upon Tyne	Wi-fi	2 days ago
Sheffield	Internet	2 days ago
London	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ShadowMosesLikes🎮🎧💿🏢💿 (@MosesGames) reported 6 minutes ago

  @VodafoneUK The most over priced mobile phone service. #vodafone Justify your charges over other service providers….ill wait. Oh & your app is not working for me to pay my bill, but feel free to charge me “late fees”….handy coincidence. 🖕🏻😡

• 
  PHWOAR (@phwoarband) reported 6 minutes ago

  @VodafoneUK broadband might just have the most incompetent customer service in Britain!

• 
  Pioneer Lifter (@PioneerLifter) reported 7 minutes ago

  So unhappy with @VodafoneUK Terrible communication and service. Switched to them and two broken routers. My line switch took an extra two days. And they didn't communicate properly regarding a delivery exchange that had a DPD driver badgering my wife at the door

• 
  simon taylor (@simon5843) reported 9 minutes ago

  @VodafoneUK yet again piss poor from your company, new phone not working, 24 hrs with no working phone and your company hasn’t got a clue . To be told go into store as can’t do nothing on line, I show you that after 30 year I’m off to another shop to do business as you care

• 
  Wonko42 🐧 (@W0NK042) reported 11 minutes ago

  @VodafoneUK - Broadband issue in SG1 has been over 24hrs now. Any news on when it will be fixed?!?

• 
  Jonathan Black (@Jonatha16135891) reported 12 minutes ago

  @VodafoneUK Hey - our mobile signal services have been pretty poor recently, connecting to 5g with 1 bar, then having to go on airplane mode to disconnect, then connecting again on 4g, and that sometimes not working too - we're finding this consistently in maida vale area, london, but also on the move. anything going on?

• 
  Simulation Swarm (@SimSwarm333) reported 19 minutes ago

  How can we get out of our contract early with you @VodafoneUK ? You are not providing us with a service ...we are paying good money for no internet whatsoever, we ring your god awful scripted customer call lines and its groundhog day ... 2 weeks of this rubbish

• 
  MJ⚡️DJ (@DJ_Mikey_J) reported 23 minutes ago

  You lot are all a shambles mate i left @ee cos the service was poor now im with @VodafoneUK and its no better just different problems come get ya router before i smash it up and plug me arial in be assed with any of you the router resets itself about 10 times a day load of crap

• 
  Mr. Tea (@MrTea_CSGO) reported 23 minutes ago

  @VodafoneUK I'd suggest removing whatever access people have to the service that's generating 2-FA codes. It's coming directly from yourselves and anyone less aware may fall for this scam.

• 
  Rachel (@Rachel___001) reported 24 minutes ago

  @VodafoneUK how on earth do you get to speak to a human? “TOBI” is crap, your call system after pressing 1, 2, etc etc cuts you off. Absolutely **** frustrating customer service.

• 
  Shana (@ftse123) reported 25 minutes ago

  @VodafoneUK I’ve just spent 55 minutes being put on hold by your incompetent C/S and then cut off! Am am eligible for 6mths free Discovery+ offer but when I sign up for it it says I am not a ‘pay monthly’ customer. I AM A PAY MONTHLY CUSTOMER!

• 
  Gabriel The Messenger 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@steptothestars) reported 26 minutes ago

  Yet again @VodafoneUK another 2hr call and promised a manager call back, nothing again. Now on the phone again to you. What is the problem here ? Is it employing foreigners that barely speak English 🤔 Or are you just so incompetent that nobody has a clue 🤔

• 
  Mr. Tea (@MrTea_CSGO) reported 28 minutes ago

  @VodafoneUK Interesting scam attempt today. Call from landline claiming to be vodafone with a discount for my monthly payment for being a loyal customer. Scammer is able to generate a 2-FA code to be sent from Vodafone and they ask for the code. Just hung up on them lmao.

• 
  ME NO SLEEP 👀 (@1GLENN) reported 30 minutes ago

  @VodafoneUK as a communication network your customer service is awful. Can't collect a new phone from your store because of a system issue, but told it will take 24-48 hours to resolve as the tech team has gone home for the day. The whole process to upgrade has been a joke

• 
  The Major (@HighRankMajor) reported 30 minutes ago

  @VodafoneUK hi I work on the internet and it's down and I have lost access to my phone number. I need it up and running soon, I understand that it's a bank holiday. I'm at 5 Millgate, Selby, YO83JX. Can we resolve this quickly. Thank you for your time.

• 
  Manni (@MSG_112) reported 31 minutes ago

  @VodafoneUK broadband is down in Wv14 8nh. Is this an outage?

• 
  Vodafone Group (@VodafoneGroup) reported 35 minutes ago

  @DogNDub1 Hi TJ, thanks for reaching out to us. Unfortunately, Vodafone UK is currently unable to respond to queries on X due to technical difficulties. Please get in touch with @VodafoneUK on either Instagram, Facebook, or our Customer Support website, and they will be able to assist.

• 
  Andrew 🍻 (@AndyArsenal17) reported 36 minutes ago

  Hi @VodafoneUK if it’s possible to video chat with people in space how come I struggle for any kind of decent network connection in our major cities. In the past month I have been in London and Birmingham and had to switch to free WiFi in places to get service.

• 
  Helena Corbin (@HelenaCorbin) reported 37 minutes ago

  @VodafoneUK providing a devastatingly awful service when trying to do a simple task of changing broadband. 3 months and countless calls, texts and emails initiated by them, I’m receiving different info from another Vodafone initiated call

• 
  Openreach (@WeAreOpenreach) reported 38 minutes ago

  @JulieNobbs @VodafoneUK Hi Julie, I am really sorry to hear there is a delay in having his services installed. If there is further work required externally, this will be the reason why/ Please keep in touch with his service provider for the latest information on when this will be installed. (1/2)

• 
  RedJD77-78-81-84-05-19 (@RedsfanJD) reported 40 minutes ago

  @VodafoneUK supposed to have gone live with your fibre broadband service on 31/3/26.... Still waiting ... Poor but I guess you will blame @WeAreOpenreach

• 
  Fusion Media (@ChrisJAHall) reported 43 minutes ago

  @VodafoneUK Can you please complete my full fibre install but include my landline which I paid you for? I am getting repeated connectivity issues.

• 
  John Gly (@chuxjohn) reported 43 minutes ago

  @VodafoneUK , i have been treated unfairly and over billed for the past 2 months. Paying 233 pounds for calls and over 180pounds is simply outrageous. I kept explaining to your customer line but they never got it right. Is this how a loyal customer of 4 years should be treated?

• 
  MttB (@TrumptonRiot) reported 46 minutes ago

  People blaming all sorts of things for the state of this country, but I can’t think of a better example than multi-billion dollar companies like @VodafoneUK rigging the system so execs and shareholders get millions but I can’t get enough signal in north London to stream music!

• 
  𝙋𝙖𝙞𝙜𝙚 𝙆𝙚𝙣𝙣𝙮. (@naibsela) reported 47 minutes ago

  @VodafoneUK My Xbox Game Pass Ultimate is included with my contract and shows active on the Vodafone webpage but not on the APP, but my Microsoft account says the subscription expired on Feb 3. I need help to sort this as I can't play games on Xbox App due to "no subscription".

• 
  Julianne Noon (@jnoonphoto) reported 49 minutes ago

  Shocking service from @VodafoneUK staff keep putting phone down when we ring. In store staff tell us they can’t help us to ring up. Online chat tells us to go in store. Ridiculous! No phone since Wednesday. We simply want to transfer e sim to a new phone.

• 
  TheMskedPrancer #NotMyPrimeMinister (@themskedprancer) reported 52 minutes ago

  @simonplantphoto @VodafoneUK What app was that obtained through. I am having Vodafone issues and using cellmapper to work out what cell I am connected too and it's strength. Also I think Vodafone ignore x now

• 
  لؤي (@MAGDY_LOAY7) reported 53 minutes ago

  @VodafoneUK Security alert: Unusual HTTPS traffic behavior over port 443 observed, which may indicate misconfiguration or potential misuse. It’s recommended to review and secure network systems to prevent any risks. Please investigate to ensure user safety. Best regards, Magdi

• 
  sapna singh (@sapnasingh65020) reported 54 minutes ago

  @VodafoneUK VodafoneIdea Team,I am writing toexpress my serious dissatisfactionwiththe servicesof Vodafone alreadyvery frustrated because earlier Iwas chargedextra onmy numberDespite raising a complainregarding those chargesVi Ideafailed toprovide any properresolution or support

• 
  Michael MacAulay (@mistermac97) reported 58 minutes ago

  @CityFibre @Ofcom @VodafoneUK I have and they are working with you. Hopefully we get a resolution in less than 2 weeks this time! As you will see from my complaint my experience is not an isolated one. Please take some ownership