Vodafone Outage Report
Why is my Vodafone service not working?
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Vodafone offers mobile phone, mobile internet, SMS and voicemail to consumers and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Vodafone reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Vodafone. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Vodafone compensate me for the outage?
The recent Vodafone outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Vodafone if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Vodafone has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Vodafone users through our website.
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Internet (57%)
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Phone (19%)
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Wi-fi (11%)
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Total Blackout (10%)
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E-mail (2%)
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TV (%)
Live Outage Map
The most recent Vodafone outage reports came from the following cities: Marlow, Edinburgh, Hackney, Bolton, London, Bushey, Carlisle, Croydon, City of London, Bradford, Bristol, Rugby, Ealing, Manchester and Luton.
| City | Problem Type | Report Time |
|---|---|---|
 Marlow |
Phone | |
| Edinburgh |
Internet | |
| Hackney |
Internet | |
| Bolton |
Phone | |
| London |
Phone | |
| Bushey |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vodafone Issues Reports
Latest outage, problems and issue reports in social media:
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Marc.Ball
(@marcball90) reported
Hi @VodafoneUK I’m looking at joining your network I just wanted to check is the annual upgrade available on all iPhone 12 pro max plans or is it just certain ones?
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Rachel Gallagher
(@rachel_2989) reported
@VodafoneUK absolutely ridiculous service still due a refund from 2 months ago and have now been lied to three times and told my refund will be in with 24 hours still nothing! I am now being ignored via your Facebook messenger after being sent a message offering an update!
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Chintan Amlani
(@chin1992) reported
@VodafoneUK How long is the wait for customer service? Been waiting on hold for about 25 mins already!
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Jon
(@19afc03) reported
@VodafoneUK Gigafast installed internally on 25/11 AM but issues with fibre to cabinet. @CityFibre confirmed there is no blockage same day PM, but still no communication re completion of install despite numerous lengthy calls and online chats. #poorservice
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libbie skittrall
(@LibbieSkittrall) reported
@VodafoneUK still no reply from you! as a new customer i’m really not impressed with your service.
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Craig
(@craig_dw) reported
How terrible are @VodafoneUK Been trying to get through to them for 2 days and sat on hold listening to the same 2 **** tunes.
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KawaiiFoxita 🍁🍂
(@KawaiiFoxita) reported
Hey @VodafoneUK I’ve been waiting for 2 hours 35 minutes on the phone just to cancel a monthly wifi contract. I’ve also been waiting 30 minutes on your internet chat. This is actually disgusting.
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steve bingham
(@steve_bing) reported
@VodafoneUK on hold for 1.5hrs shocking then I get cut off..... wish I’d never changed from O2
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KLondon
(@FollowthesunKG) reported
@VodafoneUK Horrendous service, and I'm a new customer!!! I can't imagine what they do to others :(
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Andrew Dewey
(@andrewdewey83) reported
@VodafoneUK @joeandseph The trouble is, at that price, I could just buy popcorn from the supermarket, so it's not worth it. Even if it's gourmet, it's not exactly a freebie.
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WHLParkLane
(@Craig_Spur) reported
@lukeherbert @craig_dw @VodafoneUK But appreciate that’s a service that works for them and making money too, but
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russel inleeves
(@chokingcat) reported
@VodafoneUK do you have a customer service team?
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Tom
(@tomalsu) reported
@VodafoneUK Please please please help! I've been on online chats and phone calls for nearly 3 hours now
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Tom Beattie
(@Thomasbeattie) reported
@VodafoneUK 1 hour on hold.. been cut off 3 x online chats .. hmm not great service 👎
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Andrew Hamilton
(@beanie017) reported
@VodafoneUK according to the website I am eligible for an upgrade but in the Falkirk store I was told I'm not eligible untill the 8th December but the online chat also said they could do my upgrade before the chat went down??
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Mubeen Ibn Jaber
(@MubeenIbnJaber) reported
@VodafoneUK @Ofcom Since you’ve bungled your support and failed to connect my services, I now have to put myself at risk & my family, and I cannot work from home. Well done Vodafone.
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Sarah Gaskell
(@Sarah1611) reported
@VodafoneUK and still, your incompetence never fails to surprise me! Having spent months texting my parents landline instead of my actual mobile number, you have now phoned them to tell them that an engineer will be at my old address(not even theirs) on Monday as requested- wtf?!
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Janine Brookes
(@jerririo) reported
@VodafoneUK extremely poor customer service from Vodafone, my broadband network was down for 2 weeks so they sent me a myfi free of charge then billed me! After 2 hours on the phone being passed from pillar to post still not resolved now on to 5th agent! Bye bye Vodafone....
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Abby Ajayi
(@abbyajayi) reported
@VodafoneUK Almost 5 weeks trying to get your team to rectify a mistake they made with my email address. STILL locked out of online account. Round and round in circles. No one calls back. DMs ignored. No one seems able to fix their mistake. This is a shambles.
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a
(@MeenaMino_) reported
@VodafoneUK WHY DOES YOUR SERVICE NEVER WORK!!!
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Craig
(@craig_dw) reported
@SrtsBig @VodafoneUK I wish you'd told me that a week ago. I only just signed up with them. But within 14 day cool off period so they may very well be getting binned off purely because of how bad it is trying to contact them
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Lulu M
(@MuMusLulu) reported
@VodafoneUK if you’re cutting my data then cut my line rental! If not then cool, I’ll just move to another network :)
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BIG_J_
(@SrtsBig) reported
@craig_dw @VodafoneUK Get rid of them lot ASAP. I took them to the ombudsman in August and got a pay out for them. Disgusting customer service and I would genuinely never get a phone contract ever again as a result.
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GArt Photography 📷
(@GaryWaites) reported
@VodafoneUK really need to make sure you have advisers available to take calls, and as for your chat function to call it woeful is an overstatement - spent 20 minutes on chat only to be kicked out without resolution, time to move to another provider?
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Claire
(@delalune76) reported
@VodafoneUK hello there. I seem to be having an issue with my account and can't find a number to call for customer service.
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Steve White
(@stevewhite61) reported
@VodafoneUK I’ve just spent over 30 minutes being bounced back and forth between phone and web chat. Every time I’m being told I’m being connected to someone who can help I’ve been cut off!
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Jonny Mann
(@lankeymarlon) reported
@VodafoneUK My broadband is due to go live next week but I've not had confirmation that a router has been sent out and my current provider hasn't confirmed that my service will be ending. Is there someone that can check this for me?
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Declan
(@TzDeclan) reported
@VodafoneUK still waiting for a response from you??? I will take further action if needed if I do not get a response soon, I’ve paid my bill’s in advance so I don’t understand how one day my signal would just disappear and my phone number no longer exists?
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Siddharth Vajpayee
(@svajpayee) reported
@VodafoneUK Please can you acknowledge this message and help?
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Tom
(@tomalsu) reported
@VodafoneUK please cancel my order ! i'm not getting anywhere holding on the phone for hours