Vodafone service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Vodafone reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Vodafone users through our website.

• Internet (63%)
• Phone (14%)
• Wi-fi (13%)
• Total Blackout (5%)
• E-mail (3%)
• TV (1%)

Live Outage Map

The most recent Vodafone outage reports came from the following cities: Didcot, London, Milton Keynes, Gillingham, Enfield Town, Oxford, City of London, Manchester, Treharris, Hounslow, Exeter, Wirral, East Cowes, Batley, and Leicester.

City	Problem Type	Report Time
Didcot	Internet	3 hours ago
London	Wi-fi	4 hours ago
Milton Keynes	Phone	6 hours ago
Gillingham	Phone	11 hours ago
Enfield Town	Phone	12 hours ago
Oxford	Internet	13 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Bri Hammond (@big1481b) reported 8 minutes ago

  @VodafoneUK Wonder how long that take over 2 months no internet and so many lies and disgusting customer service

• 
  Ceri Allman (@ceriallman3) reported 8 minutes ago

  No internet now for a week and cant even get vodafone to return a call and explain or give timescales. Anyone ever experienced similar? To say im disappointed in their customer service is an understatement. @VodafoneUK #vodafone #poorcustomerservice #vodafonefrustrations

• 
  Nina Moir (@neenooor) reported 9 minutes ago

  @VodafoneUK @SW_Help genuinely curious as to how we can get wifi underground but no reception (with any network) at Waterloo, Vauxhall, Raynes Park and Wimbledon. Barely anything on the train journey. Infuriates everyone.

• 
  thomasaldiamond (@ThomasALDiamond) reported 12 minutes ago

  @VodafoneUK I have just arrived in Spain and my 4g isn't working. I have paid £16 for 8 days of roaming plus my settings seem to be fine. Please help!

• 
  F. (@_ifez) reported 15 minutes ago

  @VodafoneUK your customer service has gone ****.

• 
  Bri Hammond (@big1481b) reported 16 minutes ago

  @VodafoneUK please avoid this company customer service poor and very rude

• 
  MarksMusings (@aroundthehouses) reported 17 minutes ago

  @VodafoneUK absolutely disgusted Set up an account for my mother for broadband Phone and Mobile and you’re charging her double what I was quoted for the service. Is this what you do take advantage of elderly people?

• 
  Richard Frame (@rafthemaster) reported 18 minutes ago

  @Bov__ @O2 @VodafoneUK Depends if it’s cheaper to move to another carrier that gives you the same *wonderful* service 🙃

• 
  Crypto_Sim (@Sim__Bur) reported 19 minutes ago

  @VodafoneUK you lot of a bunch of lying ******* *****. Your 191 is ****. You’re liars. And fraudsters and once my cifas complaint is through I’ll make sure I **** you over like you’ve ****** me

• 
  Graham Neden-Watts (@grahamneden) reported 21 minutes ago

  @VodafoneUK you attempted to remotely eset two of our conpany phones yesterday. The "reset" has resulted in both phones having no mobile connectivity at all - no calls, no texts and no data. Your support chat both wants me to call 191 (I can't) and won't connect me to a person

• 
  Gary Stafford (@staffordgary) reported 25 minutes ago

  @VodafoneUK why are my customers receiving a voice message that I deleted last year telling people I’m on holiday until 8th September? I have had support remove voice message service and re add it, I’ve deleted all messages, including the option to record my own message.

• 
  🐾🔥🎨 (@Th3Arty0ne) reported 26 minutes ago

  @VodafoneUK openreach have just installed a cable into my garden… I’m so confused! I signed up for Vodafone broadband in November! After many issues I called to cancel in April and was told I’d get a label to return router. today a cable has been diverted into my garden! Help!

• 
  LAMS LUANI (@LamsLuani) reported 29 minutes ago

  @VodafoneUK is the worst phone service provider in the UK hands down

• 
  Bri Hammond (@big1481b) reported 30 minutes ago

  @VodafoneUK messed me around last Friday with Internet not fitting it bein late to utter disgusting customer service

• 
  AxelZUK (@AxelZuk) reported 35 minutes ago

  @VodafoneUK where i live it used to be a field, its now a new build estate. Being an ex field your masts where never designed to give good signal here. No one does. Is there anyone who i can contact to ask about upgrading the masts around here? I know just cust serv will ignore

• 
  Chloe Dannielle (@MsChloe96) reported 37 minutes ago

  @VodafoneUK A truly awful service. How dare I move house? Disconnecting your service has been the most stressful part of this process and they’re still chasing me for money that I don’t owe. Call back requests ignored. Hurried off the phone quite rudely. Promises made and unkept.

• 
  Heather and Patrick (@HeatheandPat) reported 39 minutes ago

  @VodafoneUK Absolutely disheartened by my experience today - can’t get to speak to someone who can do something - everything has to be logged onto the system in the hope they will pick it up. 30+ years as a Vodafone customer is likely to be coming to an end.

• 
  Mr. Alam (@Zain__Cheema) reported 40 minutes ago

  🚨 @VodafoneUK SCAM ALERT 🚨 I cancelled my contract in March. You CONFIRMED disconnection by 9 April. My number went dead — yet you’ve been taking payments from my account ever since. Now you’re: ❌ Refusing to issue my PAC Code ❌ Demanding payment for a service I CANNOT USE

• 
  kevin mousley (@kevinmousley) reported 41 minutes ago

  All mobile providers are crap bar signing contracts but really, I waltz into @VodafoneUK to buy a Samsung tablet, at first, "pick it up 2 days" , then, the no reply emails start; 1st another 4 days, then 4 more days, then 10 days, now another 10 days Arrrrghhh. F'king useless

• 
  Graham Neden-Watts (@grahamneden) reported 41 minutes ago

  @VodafoneUK Now, when I call 191 from another phone and enter my number as the one needing support, it says my number is not recognised.

• 
  Dave (@davegarryfish) reported 43 minutes ago

  Another week, another 2 hour @AvantiWestCoast train. As always, sod all wi-fi, and @VodafoneUK signal was shocking too. Wtf is going on ?!?! Spent most of the journey trying to connect.

• 
  MMAdork (@cardiokingjosh) reported 48 minutes ago

  @JMF1498 @VodafoneUK My internet has been down for 3 hours, having to use data absolute **** broadband

• 
  CD_Zombie (@CD_Zombiee) reported 49 minutes ago

  @VodafoneUK please stop outsourcing your support line. I'm having slow Internet speeds and the only advice I was given from your support over the course of an hour was "Move the position of the gigacube" This came after she told me to find a "signal" light, that doesn't exist

• 
  Mark Davies (@_MarkD) reported 49 minutes ago

  @VodafoneUK really not happy. It seems when I call 191 I can’t even talk to someone to complain. 7 mth issue and no one gives a stuff. Let’s see if @EE are able to offer me a better service after 30 years of being a Vodafone customer.

• 
  FINGERSJOHN✌ (@jnafr) reported 50 minutes ago

  @ThreeUKSupport @VodafoneUK Sort the dreadful service out in B43 Birmingham.Reception is slow or unavailable.

• 
  Leoy S (@l3roy0) reported 55 minutes ago

  @VodafoneUK @Alisoncurran5 @VodafoneUK Hi, I urgently need help changing my recent SIM order [Order number: WEB-0001000055615335] to an eSIM QR code via email, as my phone doesn't support physical SIMs. I can't call the support line. Please check your DM or reach out to me! Thanks.

• 
  kathygirl (@kathygirl14) reported 57 minutes ago

  @VodafoneUK need to return a phone Apple that had a replacement battery that is not working. I want to phone the store unable to I cannot get back until after my holiday in two weeks time what do I do?

• 
  Sir Richard B-H-Soame 13th BT (@SOAMER) reported 59 minutes ago

  @VodafoneUK what’s going on with the poor signal in north west Shropshire Oswestry area only 1 bar of 4g no internet connection?

• 
  MagivaMark (@MagivaMark) reported 1 hour ago

  For a communications company or for any type of company @VodafoneUK is The example of the worst company. Utterly terrible.

• 
  Bri Hammond (@big1481b) reported 1 hour ago

  @VodafoneUK you are a total shambles max Taylor ceo and mangerment need to look closely at stuff mefa money company poor service and liars avoid vodafone