Vodafone Outage Report
Why is my Vodafone service not working?
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Vodafone offers mobile phone, mobile internet, SMS and voicemail to consumers and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Vodafone reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Vodafone. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Vodafone compensate me for the outage?
The recent Vodafone outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Vodafone if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Vodafone has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Vodafone users through our website.
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Internet (62%)
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Phone (16%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (2%)
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TV (%)
Live Outage Map
The most recent Vodafone outage reports came from the following cities: Dublin, Basingstoke, London, Alcester, Winchester, Didcot, Edinburgh, Blackburn, Dronfield, Newport, Bedford, City of London, Ashton-under-Lyne, Shefford and Hackney.
| City | Problem Type | Report Time |
|---|---|---|
 Blackburn |
Internet | |
 Dublin |
Total Blackout | |
| Basingstoke |
Internet | |
| London |
Internet | |
| Dublin |
Internet | |
| Alcester |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vodafone Issues Reports
Latest outage, problems and issue reports in social media:
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Lizz Robinson
(@lizz_robinson) reported
@VodafoneUK what's the issue in Manchester (M13) the Internet has been like dial up all say.
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GothGirlGoneGrey
(@gothgirlgrey) reported
@VodafoneUK Absolutely dire service. Cant get through on the phone. Hours spent online chatting to a bot. My sim is disconnected and reconnected to solve signal issues which it didn't resolve and not my bill is £18 a month higher because the person who disconnevted it removed the discount!
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Mike Pitts
(@pittsmike) reported
Can anyone tell me how to cancel the obligatory but unwanted @VodafoneUK no-longer-free introductory handset insurance without going to a shop? A parliamentary Act would be good, but not very timely
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Val valiant thor
(@VALVALIANTTHOR5) reported
@VodafoneUK Vodafone has the worst customer service of any company I have had dealings with every time I call about my issue I get a different answer every time absolutely rubbish service if your thinking of going to Vodafone DONT BOTHER!!!!
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Brownie™
(@BlazeOfBrownie) reported
@VodafoneUK Hi, yes it works when I login there, just the app that doesn't load. I have an android phone - OnePlus 6T. Why do you need the number/name?
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Simon Albury
(@simonbg12) reported
Vodafone @VodafoneUK Broadband seems good value but logging into the My Vodafone account seems impossible despite a persistent phone support woman 😡
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Bridget1918
(@linzi2018) reported
@CityFibre @VodafoneUK U wouldn’t give me a ref number when I rang you you all those times. I ordered internet in 05/12 after 3 failed appointments had it installed 22/12 & from 28/12 no internet I rang you countless time & I broke down 2day on the phone&no one would help me I want you to ring me
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BrickQueen19
(@BrickQueen19) reported
@VodafoneUK please help I upgraded my phone and have still been charged on my old plan please help
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Shahzad Ashfaque
(@right_protocol) reported
@VodafoneUK The service is not live but if the account is not ready why are u sending me a username and password that does not work. It’s an online account not launching a rocket that it’s not ready.
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Debs G x
(@dallas8527) reported
@VodafoneUK is there a problem with the broadband? For 3 days we have not been able to watch sky glass or anything requiring WiFi. We have done a speed test and it is 0.35 MBPS? Have unplugged the router but still useless?
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John Roy Greenham
(@johnroygreenham) reported
@VodafoneUK How about instead of posting random crap - you sort out my internet? I've been without broadband for 3 months and not you've stopped paying me compensation despite me still having NO broadband. Pretty sure that's a breach of contract and is illegal mate.
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Emma 🧡
(@Emma_Campaigner) reported
Four days without network connectivity is causing more problems than I'd thought it would. Turns out there isn't that much public WiFi in London. Does @VodafoneUK give compensation for network outages?
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YT: C’est Chancy
(@JesuisChancy) reported
Shouldn’t your bill go down when your contract/plan expires? @VodafoneUK
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Bridget1918
(@linzi2018) reported
@CityFibre @VodafoneUK I have been told several times you can’t ‘help’ what’s any different now?. I will send you my details & it will take you several hours/days to respond to further wasting my time which I am not prepared to do. Can you arrange to call me to resolve?
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Francesca Rothwell
(@Franrothwell) reported
@VodafoneUK my broadband has just gone down and your website won’t let me log in. Is there a problem with service in reading?
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Kirsty
(@TygrrsEye) reported
@VodafoneUK How long is “as soon as possible”? Days? Weeks? Months? And will you be reducing my bill to reflect your lack of service?
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steven frazier
(@frolmeganlee) reported
@VodafoneUK hi there, just got a new iPhone and apps keep buffering /not working in various locations including the Vodafone app? Need to speak to someone sharpish about this unless you can suggest a way to sort the matter, cheers
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Ayman64
(@64Ayman64) reported
@VodafoneUK @RedAndBlueDave The worst company and network for two and a half years, and I complain about the bad network, and no one asks, and there are no officials in it to solve customer problems
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For.fore.too
(@fore_for_too) reported
@VodafoneUK @CityFibre thanks for the terrible attempt at domestic broadband install today. Arrived late, this is after they never showed up to 1st appt. Turned up full of excuses, clearly no intention of wanting to commence install. #workshy
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Susie Symes
(@susiesymes1) reported
@simonbg12 Oh dear, I’m sorry to hear. After a few years struggling for hours on the phone trying to resolve issues with @VodafoneUK, and dealing with regularly shifting answers, we switched to Zen. Where there is a very different and positive attitude.
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Bridget1918
(@linzi2018) reported
@CityFibre @VodafoneUK I have done but your ‘updates’ are incorrect & you keep supplying them with false information so I had 3 installation appointments your engineers didn’t show up for.Then once I got wifi it’s down 2 days later & you keep giving incorrect updates so gods knows when it will be fixed
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Gayle Writes ✍️
(@mealygarage) reported
@VodafoneUK Thank you. Going on holiday in next couple of days and really don't want any phone issues.
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Bridget1918
(@linzi2018) reported
@CityFibre @VodafoneUK My case number is 562191 this is what @VodafoneUK have assigned me. I have rang yourselves & no now would help me. Even on the 3 appointments where you failed to attend I rang and no would help me. If not resolved tomorrow I am going to have to use provider that don’t utilise you
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Andy Clynch
(@AndyClynch) reported
Over the past week-or-so I’ve encountered the two ends of the customer experience spectrum. @SkyHelpTeam were brilliant. Their call handling team are always top-notch. At the other end are @VodafoneUK. Their chat bot is awful, and the customer experience overall is horrible.
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Richard Melrose GIFireE NEBOSH
(@richard_melrose) reported
Took delivery of the new series 8 Apple Watch but, for the life of me, I can not connect it to the eSim from @VodafoneUK Any help will be greatly received and admirably rewarded.
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Nicolarse
(@NickHooper9) reported
Hi @VodafoneUK I want to cancel with you…. How do I port my number to another provider?
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Gayle Writes ✍️
(@mealygarage) reported
@VodafoneUK Hi. The My Vodafone app is saying it doesn't currently support the plan connected with my device's SIM card.
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Bridget1918
(@linzi2018) reported
@VodafoneUK What’s the point I ring you, you then put me on hold ring @CityFibre to why my internet not working & I get differing updates everyday, no one ever rings me back! You say you get regular updates from then but they only seem to come when I ask for them!
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Louise Cleland
(@dotty9999) reported
Made store tech appt with @VodafoneUK for Battery Refresh as app identified an issue. On arrival at store there was no record of my appt and staff unable to replace/repair battery issues. How do I resolve this?
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Bridget1918
(@linzi2018) reported
@VodafoneUK @CityFibre I keep getting told that your sorry but no resolution no one commiting to seeing my case through! My house has barely any mobile signal so I can’t tether my internet, my central heating is controlled by wifi so cannot turn thst on. I cannot work & have missed meetings.