Vodafone Outage Report
Why is my Vodafone service not working?
No problems detected
If you are having issues, please submit a report below.
Vodafone offers mobile phone, mobile internet, SMS and voicemail to consumers and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Vodafone reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Vodafone. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Vodafone compensate me for the outage?
The recent Vodafone outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Vodafone if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Vodafone has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Vodafone users through our website.
-
Internet (61%)
-
Phone (14%)
-
Wi-fi (13%)
-
Total Blackout (9%)
-
E-mail (2%)
-
TV (1%)
Live Outage Map
The most recent Vodafone outage reports came from the following cities: London, Christchurch, Glasgow, Willenhall, Leeds, Manchester, Tower Hamlets, Milton Keynes, Oxford, Sevenoaks, Hammersmith, Athy, Dublin, Liverpool and City of Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Christchurch |
Wi-fi | |
| Glasgow |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Willenhall |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vodafone Issues Reports
Latest outage, problems and issue reports in social media:
-
Alex Warren
(@CurryMurray) reported
@VodafoneUK Your app is very poor. Whenever I try to access account settings it starts loading but then gets stuck part way through. I’m attempting to make sure roaming and calls and txts abroad are enabled, as previously this has not worked even though it says enabled.
-
Doni
(@JasminePepper7) reported
@VodafoneUK Extremely disappointed from Vodafone customer service. I was promised a discount when changed my plan in September, but despite that and 6 chats with different agents my plan is still incorrect! How that's even possible!?
-
Jake Gryta
(@Jake_Gr_89) reported
Why is customer service at @VodafoneUK sooo ****… ‘move my connection to my new property.. nah sir we cancelled it enjoy no internet’ and being transferred from person to person.. good all is in emails!! Great work @VodafoneUK not!!! -100/10 recommend
-
Liam Doherty
(@liamdoc1980) reported
@VodafoneUK you have suspended my account. Stranded in London I just want to pay my bill to get reconnected and simply can’t. Because Tobi your chatbot it is asking me to select options that are non existent. Dreadful website and service.
-
Shefali
(@shefaliTIG) reported
@VodafoneUK New customer but the beginning is pretty bad to say the least!! Please sort it out before I think of cancelling my order.
-
Rob
(@monkey__nuts) reported
@VodafoneUK My mum has broadband. She has moved house and an engineer has been booked. Your agent has booked the install to her old address. I have been on live chat and eventually told I have to call you. Again. Can't get through due to huge call queue. Help please
-
Sustainable Energy Forum
(@Eddystone506) reported
@VodafoneUK where is the complaint form on your website? There doesn't seem to be one.
-
Caitlin
(@caitlinsmells_) reported
. @VodafoneUK @VodafoneGroup can you tell me why you’ve been overcharging me for my broadband for 9 months, and when I try and speak to someone to resolve this issue, I am transferred 8 times to different departments and still don’t have a resolution after 8 hours of discussion
-
a bails
(@redjibber7) reported
@DeanReds70 @VodafoneUK I left Vodafone years ago and shall never return. They overcharged me for months and was so difficult to try get my money back despite them admitting their error. I gave up in the end and vowed never to return.
-
Al x
(@ItsOniAl) reported
Avoid @VodafoneUK at all cost. Useless people with a broken system.
-
Tarquin
(@George_Pergolas) reported
Years and years on @VodafoneUK using the veryme tab in the app and I've never won a thing, always the better luck next time balloons Mental
-
Antoni #GTTO 🇺🇦
(@Antoni_DiSotto) reported
@VodafoneUK my wife is on the phone to you customer services right now, absolutely shocking service. Having mistakenly charged her over £200 for cancelling a sim only contract, it will take 3-5 days to process a refund.
-
Andy Sharpe
(@AndySharpe4) reported
@VodafoneUK so I call you to cancel and your “system” is down I ask for call back when it’s up and running agreed but agent still awaiting the call despite “someone will call you back” how do I cancel without having to deal with your odious company?
-
Rebecca Sperti
(@RebeccaSperti) reported
@VodafoneUK Thanks but I called because web chat was couldn’t help me!
-
Carolina Owen
(@CarolinaOwen11) reported
@VodafoneUK 2 hour web chat and achieved nothing other than I’ll be switching networks tomorrow. Terrible customer service #giffgaffhereicome #customerservicefail
-
Jake Gryta
(@Jake_Gr_89) reported
Why is customer service at @VodafoneUK sooo ****… ‘move my connection to my new property.. nah sir we cancelled it enjoy no internet’ and being transferred from person to person.. good all is in emails!! Great work @VodafoneUK not!!!
-
Lucy Arthurs
(@LucyArthurs) reported
@VodafoneUK beyond frustrated with your CS team. Had an install booked for today. Nobody came. Never had comms to stay it had been cancelled. Had to contact CS on chat before someone informed me. Now onto my 4th broadband team trying to resolve it. Throughly annoyed.
-
Sir Skippy
(@yorkshireskippy) reported
@VodafoneUK just admit here, on Twitter and not in your little community forum that you have a UK wide problem where people face buffering issues and no access to Google Play store updates. Also please inform all the various tech teams because they haven't a clue.
-
Mr.Kintaco
(@MrKintaco) reported
@VodafoneUK I'm getting insane packet loss. Not sure how to fix it. Been through resetting everything and all that jazz which hasn't worked, Just in general everything seems slower, speed etc.
-
Rob
(@monkey__nuts) reported
Hi @VodafoneUK. I tweeted you earlier about the issue with my mums moving address. You replied, pretty quickly, to DM you. Which I did. With no reply. I've since been on the phone to your call centre for 1.5hrs and....1/2
-
George Fagan
(@thegeogeo) reported
@VodafoneUK error code 2115 on app. Can't open it. Is there a fix please?
-
Sustainable Energy Forum
(@Eddystone506) reported
@VodafoneUK Why does your website not return that form if you search "complaint"?
-
Nathan Davis
(@NathanDavis96) reported
@VodafoneUK 6 days without internet. I am starting lose my patience now having to chase to get a 3rd line agent to call me. Please fix this known issue for me, as the problem is confirmed on your end. I have been patient and understanding but I am starting to lose it now.
-
Andy Sharpe
(@AndySharpe4) reported
@VodafoneUK Appalling customer service. Why can’t I email? How do the cancellations team communicate with open reach via the phone? Don’t think so
-
JaniedeLang
(@janiedelang) reported
@VodafoneUK Unbelievably bad customer service. HOW does anyone manage to hold down a job while trying to get problems with you sorted out? I have literally spent HOURS…..
-
Khadija ibrahim
(@KHADIJAxIBRAHIM) reported
@VodafoneUK @VodafoneGroup @VodafoneIT When registering device to test broadband it states the following: We're working hard to fix the issue, so please try again later.: 494, FMW_30_0001 - [Error ref 1w0] chatbot Toni can’t help. Tried every browser, cleared all cookies 🥲😔
-
Sir Skippy
(@yorkshireskippy) reported
Latest from @VodafoneUK We've tested the broadband and can't find a fault on the network. Likely an issue inside your home stopping getting the most of your connection. Admitting today the new router they sent isn't needed and BT confirming there's nothing wrong with the line.
-
Alex.G 🇳🇬
(@Leithzoomer) reported
@VodafoneUK the customer service from you is shocking. I'll take my complaint further through a court, least that way you'll have to do something about it.
-
Rebecca Sperti
(@RebeccaSperti) reported
Spent 1hr 30 mins on the phone to @VodafoneUK, received 3 further calls after to cover things they’d forgotten to ask.. and after all that it looks like the upgrade is double what I wanted to pay! Think I’ll just cancel my 10+ year multi phone contract and go somewhere else!
-
Marilyn
(@19_Marilyn_89) reported
from
Edinburgh, Scotland
Can anyone at @VodafoneUK explain to me why after they made the wrong order and then took weeks to cancel it I’m still being told there is an order - meaning I haven’t had the upfront fee returned and my number is classed as under an order?