Vodafone service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Vodafone reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Vodafone users through our website.

• Internet (66%)
• Phone (14%)
• Wi-fi (11%)
• Total Blackout (5%)
• E-mail (3%)
• TV (0%)

Live Outage Map

The most recent Vodafone outage reports came from the following cities: Herne Bay, Andover, Hammersmith, London, Hackney, Northampton, Milton Keynes, Peterborough, Greater London, Luton, Wellingborough, Southend-on-Sea, Bedford, Birmingham, and Normanton.

City	Problem Type	Report Time
Herne Bay	Phone	8 hours ago
Andover	Phone	10 hours ago
Hammersmith	Internet	11 hours ago
London	Internet	21 hours ago
London	Internet	1 day ago
Hackney	Total Blackout	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

• 
  †lauren-kay (@laurenkayxox) reported 4 minutes ago

  @VodafoneUK is the signal down in the Porthmadog area?! Gone from having full 4g signal to barely anything at all!

• 
  Dave (@davegarryfish) reported 6 minutes ago

  Another week, another 2 hour @AvantiWestCoast train. As always, sod all wi-fi, and @VodafoneUK signal was shocking too. Wtf is going on ?!?! Spent most of the journey trying to connect.

• 
  charlie stone (@charlie81389135) reported 7 minutes ago

  @VodafoneUK hi, can you help, been getting texts from Vodafone about an order I did not place and dont want to click on link, can you please help?

• 
  Ed Sabella (@Ed_Sabella) reported 12 minutes ago

  @DanielPriestley I don’t think this is really about protecting kids, it’s more about collecting information on everyone. I have two young kids and use @VodafoneUK . I used to block specific websites easily through the router, but Vodafone removed that option and replaced it with their so-called “Secure Net” app. Now you can only block by category, not by individual websites. It turns out this is perfectly legal. The UK government doesn’t require providers to offer specific site blocking. They only want category blocking, which gives parents far less real control. It’s the same problem as YouTube: no matter how many categories you block, creators always find ways around it. I highly recommend moving to @Starlink like I did

• 
  FINGERSJOHN✌ (@jnafr) reported 13 minutes ago

  Why is @ThreeUKSupport @VodafoneUK crap in B43 Birmimgham? So slow.

• 
  Simon Denye (@simondenye) reported 14 minutes ago

  @VodafoneUK very poor customer service. Transferring my account from corporate ownership to personal still not sorted after 4 months and taking money off me in clear breach of banking regulations and the DD rules #FCA #@EE #@O2

• 
  HighTower (Kev) :) (@Kev_Bakeruk) reported 16 minutes ago

  @VodafoneUK Hello. I have asked for the "Super Wi-Fi setting to be removed from my account as I want to control my router not use a broken app or call up when I want to change something, I asked for this to be done 5 days ago! I am on day 5 and it still turned on! I was told on Friday it was taken off my account but it's not! I am on the phone again to try and get this sorted AGAIN!

• 
  Martyn Moore (@martynmoore) reported 17 minutes ago

  Hey @VodafoneUK, don't you think it's a little bit sad when people who hardly use X make an exception to say what a terrible company you are to deal with? Yes, me too

• 
  jas Brown (@jzyb) reported 20 minutes ago

  @VodafoneUK how can someone in one of your stores change my account from personal to sole trader is beyond me. Now saying I can’t upgrade until this is changed but no one willing to sort it out. Such poor service received in store today and through chat line

• 
  Kayleigh Newsome (@NewsomeKayleigh) reported 21 minutes ago

  @VodafoneUK I am trying to set up an account with yourselves for a new mobile SIM card but I am being sent in circles, clicking create an account in the app to be sent to the website to download the app? Please help!

• 
  Somerset Bobby 🇬🇧 (@SomersetBobby) reported 23 minutes ago

  @TheWildLemons @VodafoneUK I couldn’t even do that, because my phone signal’s so bad here at home - I rely on wifi calling for making calls (quite intermittent), and I couldn’t get online on my phone to check status, or even X. It’s very inconvenient, isn’t it? 🙄 I hope yours is ok now! 🤞

• 
  🏴‍☠️ emo king song mingi 🏴‍☠️ (@minkimeal) reported 23 minutes ago

  @VodafoneUK Potentially the worst network in the U.K.! Been without broadband for 4 days now and had engineer no shows and 0 help from customer service. Got made to buy a repair part to prove it was broken when it wasn’t even the cable that’s the issue !! Ridiculous

• 
  Music Mad (@glastonburylove) reported 28 minutes ago

  @dbcxptures I was at a festival in St Alban's last weekend and my signal just completely dropped. No service whatsoever. @VodafoneUK

• 
  TheSacredEast (@inSacredZen) reported 30 minutes ago

  @VodafoneUK Our broadband service ends next week. We are vacating the property and We need a return label or QR code emailed today so we can return the router. Please note on the account that we have requested this before leaving the property. Thank you! Can you come back to me asap on this.

• 
  JaYmZ.exe (@JaYmZltd) reported 30 minutes ago

  Broadband by @VodafoneUK is down again. 2nd time in just under 2 weeks *27th june before* Was a couple hours last time hopefully not the same today. Cant be fun for the engineers sorting this out if its an outside job! Should have stayed with @Plusnet.

• 
  ian b 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@MrMidnight1188) reported 33 minutes ago

  Internet down again @VodafoneUK 😡

• 
  TykeWalker (@rifirth) reported 34 minutes ago

  @VodafoneUK can you tell me when your app will be up and running again. It says it’s down for planned maintenance which is not helpful during a business day

• 
  ⚽️dave"DJ"beckett⚽️ (@Beck15Dave) reported 35 minutes ago

  I've stopped entering the @VodafoneUK rewards as I've NEVER won a single thing.... I've been asking everywhere but nobody has ever claimed to have won. Bit bollocks really....

• 
  david-samual (@laticssamuala) reported 39 minutes ago

  Ahh Vodafone broadband down again. What a shock. Maybe you should invest in something that doesnt cut out with abit of heat ay 🙄 @VodafoneUK

• 
  Tristan Lane (@Tristan27856485) reported 40 minutes ago

  @ThreeUK @VodafoneUK seriously what are doing with the network in Cambridgeshire?

• 
  TykeWalker (@rifirth) reported 40 minutes ago

  @VodafoneUK when will your app be back up I am trying to set a new broadband service up and need access

• 
  G McColl (@ouigee) reported 46 minutes ago

  @VodafoneUK I’m trying to find out my roaming balance. Your chat is not working. Can you DM me?

• 
  Leoy S (@l3roy0) reported 47 minutes ago

  @VodafoneUK @VodafoneUK Hi, I urgently need help changing my recent SIM order [Order number: WEB-0001000055615335] to an eSIM QR code via email, as my phone doesn't support physical SIMs. I can't call the support line. Please check your DM or reach out to me! Thanks.

• 
  Jean McGeoch (@tweetyjeanie) reported 54 minutes ago

  @VodafoneUK is the service down in ML12 6XZ area? There’s no Vodafone signal and no 4G

• 
  Richard Frame (@rafthemaster) reported 55 minutes ago

  ***** sake @RoyalMail why are your staff so useless I told him LEAVE THE PARCEL then my signal cut out as @VodafoneUK are bad. Then he gives it to my neighbour which I don’t want! @AmazonUK this counts as NOT DELIVERED I’m not pissing around waiting for neighbour to be home

• 
  Scott Garner (@D0C_RAY) reported 56 minutes ago

  @VodafoneUK Red contract is ending and I received a text saying I’ll be charged for my entertainment package if I don’t cancel. If I renew my contract for another red package including entertainment do I need to cancel & resubscribe or do you roll the sub? Called 191 and no help.

• 
  ✨Taryn H ✨ (@Taz_Pricey) reported 56 minutes ago

  Wow @VodafoneUK your customer service is awful, asking a question on the chat and the response is "yeah just hold on" SERIOUSLY! that's how you run the business now! All I asked was if the contract could be resent as not att'd - with a please!

• 
  Mana gee (@ImranBa19769281) reported 57 minutes ago

  @VodafoneUK Third consecutive month of no proper Veryme once a month reward. It is again win a reward option, which never works and impossible to claim. This is mis-sold Broadband together rewards. Extremely unhappy. Come on Vodafone team, you can do better

• 
  Bri Hammond (@big1481b) reported 58 minutes ago

  @VodafoneUK Wonder how long that take over 2 months no internet and so many lies and disgusting customer service

• 
  🌈🥄 Kirsten Davidson 🥄🌈 (@Weespoon22) reported 1 hour ago

  @VodafoneUK you’re customer care is absolutely appalling, I’ve been trying to contact customer support to speak to someone via tobi and by phone for 4 hours now and still haven’t gotten any contact with anyone