Vodafone Outage

@VodafoneGroup @VodafoneUKdeals @VodafoneUK The fact that none of you can even reply to a customer complaint says it all. @VodafoneUK

Absolutely dire customer service from @vodafoneuk, received a text to say you would contact me about my broadband issue shortly at around 4:00 I’m still waiting for that phone call. So I chose to ring myself I have now rang twice to be sat on hold both times for over 25 minutes.

@VodafoneUK broadband & customer service is CONSISTENTLY, DIABOLICAL. On hold for 25minutes on a “line that will get you straight through” - absolute, jokers.

@VodafoneUK Hiya spoke to a lovely guy yesterday Carl, we are waiting almost a week for our phones to be transferred over, we can't ring you as phone all 4 of them, are off,,,, can I inbox another number and maybe customer service can call me... waiting over an hour last night

Funny how after 12 months of crap broadband speed from @VodafoneUK as soon as I switch to @ShellEnergyHome my speeds are 30 mb faster

@VodafoneUK customer service is horrendous. 7 weeks without a phone and still no idea where it is

@_Brewer_ @VodafoneUK That sounds really quite rubbish. We don’t have service like that with @ThreeUK

Goodbye, and good residence to @VodafoneUK @VodafoneBiz I'm a loyal loyal customer of around 20 years, exceed my data by 4gb one month and get charged £117. Shocking customer service!!

@VodafoneUK 2/2 They say the order wasn’t put through and will be sent today. My hubs called again and they said the previous person shouldn’t have said what they did and now we have to wait until next week! My husband took days off work for this. Shocking service!

@tescomobile Hi Rob, I’ve already been in touch with your colleague, Callum, who has told me it may be because the mast at Waddesdon is faulty. Have tweeted @O2 and @VodafoneUK to see if I can find out when it might be resolved. Our signal is next to zero...

@VodafoneUK your company is an actual JOKE! I honestly cannot wait to move away from you. Your customer service is shockingly bad and the way you handle customer requests is beyond ridiculous. @O2, EE, get ready for an incoming customer!

@DJAshBash @VodafoneUK And I don’t expect them to fix it at the snap of my fingers, I just expect that if they can’t help, they say so and don’t waste my time! Just a ‘sorry we can’t do that for you without getting the sim, ok whatever I’ll figure something out thanks for that though’ 👍🏻

@VodafoneUK That’s my problem, I’ve been emailing them for four weeks, @UK_Awin don’t respond. I need an escalation route!

@VodafoneUK An hour later and I’m still in the chat it’s just poor really, I just wanted a simple answer. I was very clear that I wouldn’t be getting a sim, I had already seen that on your website it says to get one, I just wanted to know another way round it, and got nowhere!

@VodafoneUK Come on guys. My phone service was deleted today for second time in three days due to Vodafone error. I lost it > 24 hrs first time and > 7 hrs today. It’s not good enough. Please restore my phone ASAP.

@VodafoneUK it’s taking me about 3 hours to try and get a refund you promised me 14 days ago ... shocking customer service

@VodafoneUK No thanks I’ve been doing that for the past 4 days... nothing gets resolved and every time a new member of staff picks up the case im asked for my details to pass security.. and asked how can we help... read the messages for one and sort it out

@VodafoneUK You can reinstate my services and take the £800 roaming charges from the holiday I never had off my phone bill. Six years paying you £50 a month for this. My DM’s are open

@VodafoneUK Disgusting customer service I was assured by 3 different Vodafone staff members that my delivery would be in store today and then when I complained I got the patronising response good things come to those who wait!! Not a happy customer 😡😡😡

@VodafoneUK Then your supervisor needs to stop offering to fix it as a priority if you cant do it

@SMullenHV @Apple @VodafoneUK Sounds decent I’m looking to change my contract and I’m due right now for upgrade had the same contract 10 years the price has gone up every year which is beyond when a new customer can get a better deal than me for half the price

I’ve never known worse customer service than @VodafoneUK - I have on paper a phone contract that states I pay £54 a month (I’m being charged £72). I have since rung twice and have been promised credit and my proper rate back. Nothing has changed. 🤬

@VodafoneUK I have a response. Funny how I had to publicly tweet to get a response. Despite a supervisor giving me assurances that I would get help

@VodafoneUK Hi. I bought extra data for this month but do not want from the next month and nobody from your live chat seems to be able to help.

@VodafoneUK No use. I don’t need it now. I’ve gone out. I’m sure it’s working fine now I don’t need it. Inconsistency is the problem.

@VodafoneUK 7.43 this morning I get a DM. Respond. Send a few more messages throughout day. No response. Broadband speed getting worse. Even had a call from a so called supervisor yesterday saying they were here to help. Seems not

@VodafoneUK @Vodafone @VodafoneIN @VodafoneGroup @VodafoneUK is a fraudulent company, they have false advertisements on their app for recharge and after you have done a recharge they give excuses that you are not eligible for the offer. Please beware. #vodafone the issue is already there

@VodafoneUK are literally the worst for customer service. I called annoyed and they put me on hold for ages. Let’s all slow clap for Vodafone.

@VodafoneUK #انت_رقم١ و #الشبكة_رقم١ If you can't use your service vodafone cash and the system is always down and no connection just don't announce the service that the service is available don't waste the time of clients Vodafone UK Vodafone RED Egypt Vodafone Careers #WIN #verymerewards

@vodafoneuk @vodafonein1 still there is no progress on the issues but Vodafone India is just giving fake excuses

@VodafoneUK We have requested the info and in the meantime, also requested her PAC code. I will be writing to @N5JFY office and CC'ing the ICO. Pretty shocking customer service, especially from retentions!

Was joining @VodafoneUK but after the incompetence of still not being connected after 48 and then below-average customer service response, I think I’ll stay where I am.

@VodafoneUK Deano, read your existing DMs. Fed up with explaining the on going problem.

@VodafoneUK Really poor service regarding a trade in issue, not what I would expect from such a huge company. Spent hours and weeks communicating to have continuous set backs

@VodafoneUK your customer service is absolutely shocking! Can’t even be arsed to go into because the 3 days I’ve wasted on your firm I won’t get back

Disgusting customer service from @VodafoneUK, after 5 hours of phone calls, still unhappy.

@VodafoneUK shocking customer service yet again, when your advisor tries to hide a £150 payment for an upgrade, once I ask him to explain he follows up with ‘the phone will be delivered to your home address tomorrow’ when multiple times I said I didn’t want to proceed

@AidanHart1916 @VodafoneUK Mines been shocking for the last month. It’s says I’ve 4G but it’s slow as ****

@VodafoneUK send e a text every month saying tour bill is £x Every month I have to webchat them to say I left you stop texting me but like a crazy ex next month they send me another text they are the worst no wonder they get the most complaints @MoneyTelegraph

@VodafoneUK Thanks for not helping at all infact merely making me more frustrated, shocking service #nomoreliesplease

@VodafoneUK I had the most terrible phone experience last night. Was still on the phone trying to sort it out at 12.30. Asked for someone to call me at 10am this mornjng. Call came at 11.30 which was no good to me and I've heard nothing since

As you just reminded my via *another* phonecall, following on from recent text: if I ever hear the phrase "As a loyal Vodaphone customer..." we'd like to waste your time by marketing some crap we want to sell you, then you may find me becoming disloyal in future! (@VodafoneUK)

@wfraser10 @VodafoneUK Same mine got delivered to the wrong address. I'm currently on the phone to them now. Lies after lies. Had the phone put down on me. I have 2 lines with them aswel. Bet they are cancelled by the end of this call.

@VodafoneUK @VodafoneGroup can’t believe such a poor service think it’s time to change

Finally leaving @ThreeUK for @VodafoneUK , got sick of cripplingly slow 4G speeds and no reception all over London. Vodafone Voxi is great value and more importantly, really good coverage and speed. Three UK are not the network for data.

@VodafoneUK why do you think its appropriate to lie, mislead and put the phone down On your customers. 6 years I've been with you. No loyalty. I'm stressed and appalled.

@VodafoneIN 20 rupee recharge mean one year or 5 years Validity giving... now you company change 25 rupees recharge one month only validity that is problem only you company Deval #gobackindia @PMOIndia don't Help for Vodafone Idea @narendramodi @VodafoneUK

@VodafoneUK Vodafone needs to take the hint I am never coming back 😂

Never get @VodafoneUK contract these man BUMP differently

@VodafoneUK Certainly won’t share any recommendations for Vodafone fibre. Rubbish service.

@VodafoneUK phone can’t get any 3G / 4G signal at all, help!

@VodafoneUK Why did you report me to Facebook Vodafone for putting my opinion up on my page will can't believe you got me banned for 7-days the telling the truth your service is very poor still not received my money back yet even an apology yet technical services is not good

Honestly I don’t even know why I’m with @VodafoneUK. In the past month I’ve dealt with so much incompetence and frankly very rude staff. Really do not recommend

The hoops that you have to jump through to cancel a @VodafoneUK contract has put me off them for life #ijustwanttocancelmyfreakingcontract

@VodafoneUK what’s happening tk the 4g network last couple of days I can’t even get the update on your app things are not loading can’t get into my bank app either!!

@VodafoneUK you have been an absolute shambles. Terrible service whilst getting two new contracts will result in me cancelling both. Unable to deal with issues, wrong phones sent, then charging me for the wrong phone and new phone. Loyal customer for 10-12 years, never again!

@AppleSupport @VodafoneUK @ThreeUK please help

After 20yrs of customer loyalty. Which means nothing to Vodafone by the way and having to go to the ombudsman 3times during this times I'm off to a new rewarding provider Bye @VodafoneUK

@DraughtJane @faintlyfalling @eeebbbeeebbbeee @DebbieHayton @Glinner @StopFundingHate @VodafoneUK @spectator @mimmymum Yes, trans until they disagree with Stonewall /desist/do something really bad. The list is getting longer...

@VodafoneUK been trying to top up 2 buy bundle 3 days system errors so can’t do it!