Vodafone service status: outage reports and connection issues
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Full Outage Map
Vodafone offers mobile phone, mobile internet, SMS and voicemail to consumers and businesses.
Problems in the last 24 hours
The graph below depicts the number of Vodafone reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Vodafone. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Vodafone users through our website.
- Internet (53%)
- Phone (21%)
- Wi-fi (12%)
- Total Blackout (11%)
- E-mail (2%)
- TV (1%)
Live Outage Map
The most recent Vodafone outage reports came from the following cities: Nottingham, Oldbury, London, Newcastle upon Tyne, Sheffield, Barnet, King's Lynn, City of Westminster, Basingstoke, Halifax, Southall, Glasgow, Newbury, Wandsworth, and Blackwood.
| City | Problem Type | Report Time |
|---|---|---|
 Nottingham
|
Phone | 18 hours ago |
|
Oldbury
|
Internet | 1 day ago |
|
London
|
Internet | 1 day ago |
|
Newcastle upon Tyne
|
Wi-fi | 2 days ago |
|
Sheffield
|
Internet | 2 days ago |
|
London
|
Internet | 2 days ago |
Full Outage Map
Community Discussion
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Vodafone Issues Reports
Latest outage, problems and issue reports in social media:
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Michael Berry (@michael91510009) reportedSeems bizarre that despite being on the phone for over an hour @VodafoneUK has told me that I’m unable to raise a complaint by phone, despite their policy say I can. Hmm a phone company that you can’t complain by phone ? ?
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Arsenal_No.10 (@AFC_Gooner10) reportedMy father passes away on 7th Jan. We inform @VodafoneUK on 14th Jan. It’s now 2 months on. His number still hasn’t been transferred over to my mother. Stupidly we decided to take out broadband with Vodafone too. Installed on 6th March. Still not connected. Shocking service.
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Richard Thomson (@DocThomson) reported@VodafoneUK your customer service and dysfunctional relationship to @BT Openreach is disgraceful. Farmed out to chatbots and offshore call centres. No continuity. No accountability.
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Alun Richards (@AlunRichards11) reported@VodafoneUK can't make phone calls being told my network is not registered whats going on?
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RICHFORLIFE1980 (@richforlife66) reported@VodafoneUK 5+ years of loyalty and this is how I’m treated? Broadband disconnected without permission and money taken from my account unlawfully. This is completely unacceptable. Fix this immediately and refund me in full.
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el mono del mar (@JoelBlaackman) reported@VodafoneUK no WiFi all day and no communication on the issue, not ideal.
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Sir Richard B-H-Soame 13th BT (@SOAMER) reportedBreaking News @ThreeUK @VodafoneUK @SMARTYMobileUK Currently there is a scam going on for upgrading your account to 5G because of signal issues! These 3 companies of HUTCHINSON 3G don’t care about its customers in fact they have sold their database with every ones numbers on
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James Hunt (@jameshunt312) reported@VodafoneUK Having shocking customer service from @VodafoneUK. Son has returned from Australia and PAYG sim doesn't work. Say they can't help unless phone is with me! Ridiculous!🤬
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Teresa (@xxxteresaxxx) reported@VodafoneUK I find it very inappropriate that I’ve reached out as I’m struggling with my bill and your customer service advisor has tried to pressure me into buying a new phone contract! Then when I’ve said no hasn’t been able to help me at all and closed the online chat 😡
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Mr. Tea (@MrTea_CSGO) reported@VodafoneUK I'd suggest removing whatever access people have to the service that's generating 2-FA codes. It's coming directly from yourselves and anyone less aware may fall for this scam.
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Andrew 🍻 (@AndyArsenal17) reportedHi @VodafoneUK if it’s possible to video chat with people in space how come I struggle for any kind of decent network connection in our major cities. In the past month I have been in London and Birmingham and had to switch to free WiFi in places to get service.
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Sir Richard B-H-Soame 13th BT (@SOAMER) reportedBreaking News @ThreeUK @VodafoneUK @SMARTYMobileUK Currently there is a scam going on for upgrading your account to 5G because of signal issues! These 3 companies of HUTCHINSON 3G don’t care about its customers in fact they have sold their database with every ones numbers on
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ANTIQUE ASSASSINS (@AntiqueA38495) reported@VodafoneUK Dreadful customer service. I bought a £40 bundle that doesn’t work or give me data. I’ve spoken to four agents and been told different things. The last promised a credit, then hours later said they couldn’t do it due to “technicalities.”
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K_Bogatyrev (@K_Bogatyrev) reported@VodafoneQatar @VodafoneGroup @VodafoneUK A service included in my plan is not usable in my roaming country, with zero instructions or warnings.This is misleading and unacceptable.Customers should not be paying for services they cannot use. Please explain or provide compensation.
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Andrew Waite - BS: @Infosanity.co.uk (@Infosanity) reportedI’ve been a @VodafoneUK customer for over quarter century. I won’t be as soon as I land back in the UK. 3 plans, all roaming prepped in advance. One roaming failing completely, another charging per day extortion rates despite pass. Support systems either clueless or just broken
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Demi :) (@_bxston) reported@VodafoneUK hi can you help me check if there’s a problem with my internet in my area please? My broadband is not working
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peter wilson (@wilsonpeter48) reported@VodafoneUK why do you whack our bills above inflation every year, it's bad enough you don't allow free picture messages unlike sister site voxi who give you free picture messages in October I will have no choice to go down to SIM only or contract free service you prices are
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Nayara Tallissa (@NayaraTallissa) reported@VodafoneUK Hello, I am extremely dissatisfied with this service provider. I pay my bill on time, I've been with you for almost a year now, and I really like your internet. However, my cell phone was stolen, I made a purchase that was approved, but after a few days it was canceled
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Not Disabled Enough (@Pointless_Nerd) reportedVodafone has been absolutely no help at all for 12 days in a row. I don't even know why they have that stupid chat bot as it's pathetic. @VodafoneUK
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Dave Fox (@foxtechnical) reportedLovely technical advice from @VodafoneUK with a local mast ‘under maintenance’ a whole village suffering. And they want me to reset all network connections losing all Bluetooth/wifi passwords. And it’s will only take 3-5mins of my time. It’s a mast issue not device issue.
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DMikeyD (@mikeybhoy01) reported@Apple @VodafoneUK 8 days have passed. Phone cases and screen protectors have all arrived from China. Phone still not shipped. This is shite service @Apple.
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Sir Richard B-H-Soame 13th BT (@SOAMER) reportedBreaking News @ThreeUK @VodafoneUK @SMARTYMobileUK Currently there is a scam going on for upgrading your account to 5G because of signal issues! These 3 companies of HUTCHINSON 3G don’t care about its customers in fact they have sold their database with every ones numbers on
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Pioneer Lifter (@PioneerLifter) reportedSo unhappy with @VodafoneUK Terrible communication and service. Switched to them and two broken routers. My line switch took an extra two days. And they didn't communicate properly regarding a delivery exchange that had a DPD driver badgering my wife at the door
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gman (@gg41r) reportedSo much for the stress free switching or however @VodafoneUK put it. Today's is my going live day with them. It's after 3pm...no Internet and after an hour speaking to tech help on the phone. Very poor service.
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M S Randhawa (@Onefatjatt) reported@VodafoneUK completely shocking service. Please @O2 can you help me as Vodafone does not seem to understand
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Sunil (@SSunilraj6388) reported@VodafoneUK Hey Vodafone UK what a absolute joke of customer service , your customer support guys are clueless , spoke to a guy called Eshwar or Ishwar, says he can’t do anything , asked to talk to supervisor says there are none available , what a joke
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Euan Preston (@euanpreston) reported@VodafoneUK After a long call with Support triaging the problem (after I located the right number for them), they are sending a replacement Power Hub.
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Sophie Cope (@sophcope4) reported@VodafoneUK absolutely appalling customer service been with you around 7 years trying since October to upgrade! Complaint logged assured the problem cancelling the order was fixed and yet again it’s cancelled! 🤬
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Simulation Swarm (@SimSwarm333) reportedHow can we get out of our contract early with you @VodafoneUK ? You are not providing us with a service ...we are paying good money for no internet whatsoever, we ring your god awful scripted customer call lines and its groundhog day ... 2 weeks of this rubbish
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Martyn Wade (@mwmufc) reported@VodafoneUK Currently 9 days into new contract and still no service. Numerous hours of phonecalls and trip to shop and still no sign of getting what i've paid for. Surely this is unacceptable @Ofcom @CommsOmbudsman. How do I get what I've paid for when vodafone refuse to provide.