Vodafone Outage Report

Problems in the last 24 hours

The graph below depicts the number of Vodafone reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Vodafone users through our website.

• Internet (53%)
• Phone (21%)
• Wi-fi (12%)
• Total Blackout (11%)
• E-mail (2%)
• TV (1%)

Live Outage Map

The most recent Vodafone outage reports came from the following cities: Hounslow, London, Oldham, Bristol, Birmingham, Hengoed, Peterborough, Dewsbury, Glasgow, Radlett, Cardiff, Wandsworth, Worcester, Derby, and Didcot.

City	Problem Type	Report Time
Hounslow	Wi-fi	7 hours ago
London	Internet	8 hours ago
Oldham	Internet	9 hours ago
Bristol	Internet	10 hours ago
Birmingham	Phone	10 hours ago
Hengoed	Phone	11 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

• 
  𝚂𝚊𝚖𝚊𝚗𝚝𝚑𝚊𝙲𝚛𝚎𝚎𝚍𝚘𝚗 (@Sammys_scribble) reported 5 minutes ago

  @VodafoneUK i am so disappointed in your customer service and your ability to get any requests right... #Useless

• 
  Paul Evans (@pallyevans) reported 6 minutes ago from Patchway, England

  @VodafoneUK absolutely shocking customer service!! 1 hour on the internet chat. 50 mins on the phone. Problem still not solved. Time for a new supplier?!

• 
  angie scully jarvis (@angelajarvis19) reported 8 minutes ago

  @VodafoneUK i am absolutely fuming at the charges you have added for my upgrade really considering cancelling and going with another network

• 
  Lily Mansell-Boakes (@lilyymansell) reported 8 minutes ago

  @VodafoneUK I’m having troubles logging into my vodafone account? Is the app down?

• 
  Mr Wiskin (@ShayneWiskin) reported 9 minutes ago

  I’m sick to death of @VodafoneUK and there service. Have the most shocking network service, they have restricted my calls before my bill is due and even after paying my bill a day early there are telling me it takes 24 hours to come back on #vodaphone I need a new network?

• 
  John Kneeland (@SirKneeland) reported 15 minutes ago

  @vodafoneUK I moved out of the UK, how can I suspend or cancel my acct?

• 
  Ian Phillip Hubbard (@Ebee1978) reported 16 minutes ago

  @VodafoneUK hi I think you are bullying me. you made false promises and now avoid the issue because you only acknowledge rich scum. I'm here to remind you that you will be made accountable you disgustigng scum. I cant belive you live in England and if you don't then thank ****

• 
  Dave Bruce (@DaveBruce77) reported 17 minutes ago

  @rikki32 @VodafoneUK Oh **** got my S21U today from Samsung

• 
  Carlos Oliveira ⛅️ 🇬🇧 (@CarlosO71133639) reported 18 minutes ago

  😡 🗣Why can we get at least the service that we pay for from @VodafoneUK ? - Loyalty doesn’t mean much for them, it seems; I moved home and brought my @VodafoneUK broadband with me but I wasn’t ready for the number of phone calls I had to make ...

• 
  PKJ (@PavKaurJhita) reported 24 minutes ago

  Oh look I’m here again, complaining about @VodafoneUK **** service and signal !! What am i paying for ??

• 
  Cam Madden (@BakedHaggis) reported 24 minutes ago

  @VodafoneUK I understand, and I enjoy many of the rewards. My issue is more that things are advertised on the app as being free when they are far from it. For example, 'Free Workout Accessory Bundle' but only after spending £40. It's not free if i have to spend £40 to get it.

• 
  Nik (@jinjafreak) reported 25 minutes ago

  @VodafoneUK Still waiting and it's down again 😡

• 
  Mike Foster (@fozyeng) reported 30 minutes ago

  @VodafoneUK @VodafoneUK When will my new sim card arrive please? It was promised for today, I have stayed in all day with no ability to track it...running low on patience after the first sim card did not work. Had DMs with Abul but he has disappeared... HELP!!!

• 
  Royston® (@Royst3r) reported 31 minutes ago

  @VodafoneUK @Ofcom can you please investigate this I'm a vulnerable person with depression and this situation is untenable with @vodafones reluctance to provide a service.

• 
  KayBee (@KBee_26) reported 32 minutes ago

  @VodafoneUK - 1 device registered for one number service - twice. Spent 4 days trying to cancel the duplicate on the ridiculous chat sessions and still not been done, both showing active. Come on Vodafone - your customer service is better than this frustrating nightmare!!!!

• 
  Stewart Murdoch (@Murlan9) reported 32 minutes ago

  @VodafoneUK Update, Tom fixed what he could. Not a perfect resolution but did what he could and was a top bloke, admitted @VodafoneUK don't have a complaints department, so the complaints line is a fraud. The @VodafoneUK Twitter team are still messaging me saying i'm not real. Joke lol

• 
  Aidan (@AidanC96) reported 36 minutes ago

  @VodafoneUK stupid deals.... No benefit in being a loyal customer.

• 
  Matt Long - Actor/Producer (@MattLong1980) reported 38 minutes ago

  Gotta say @VodafoneUK customer services have been fantastic for me as a new customer. Very polite, friendly and best of all resolved my queries. Certain other two lettered networks could learn from this.

• 
  claire ralston (@claireralston1) reported 39 minutes ago

  @VodafoneUK disgusted with customer service today. Staff refusing to give their name over the telephone - totally unprofessional. Not interested that we have a disabled child who relies on their device to communicate, device is broken but happy to take our payments! Disgraceful

• 
  Rocky 柱炎上🎯🕹️👾 (@rocky3163b) reported 40 minutes ago

  Dear @VodafoneUK, i pay to use your services almost 2 years since I back from the US, but today I am having the utmost headache in my life, thanks to you slow internet traffic. Please fix it asap I'm in the middle of the NOTHING waiting for a bus because I can't call a UBER. Thx.

• 
  Alex **** (@Rdbisgod) reported 41 minutes ago

  I have never had customer service in my life as bad as I am currently receiving from @VodafoneUK I have been promised verbally at least 15 times in the last 6 weeks a call back from customer services plus 2 emails assuring me of a call back. Still no call back!!!!!!!!!!!

• 
  OwenBFC🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@owen_BFC) reported 42 minutes ago

  @jedgamez @SkyHelpTeam I’m having same issue with @VodafoneUK

• 
  Dave Wiggins (@AllNewBBR) reported 48 minutes ago

  @VodafoneUK An order I placed in November 2020 still hasn’t arrived. Customer service pass me from pillar to post. Nobody can help. Can you? #crapservice

• 
  sade (@something2feel_) reported 53 minutes ago

  Why does my data never work? 🙄 @VodafoneUK

• 
  Sarah Winship (@wincey_s) reported 57 minutes ago

  @VodafoneUK You won’t talk to me on social media because the account is in my husband’s name. Despite fact I’m named on the account. It is actually 4 times you have cancelled, not 3. By bad...

• 
  Amit Kapadia (@flashmuji) reported 57 minutes ago

  @VodafoneUK Hi Vodafone, I tried 5G in 5G areas again after suggestions by the support team and I’m having no luck

• 
  Phil Symm (@PhilSymm18) reported 58 minutes ago

  @VodafoneUK legit the worst phone network going, an hour on live chat for the same issue to happen 4 hours later

• 
  Alkebulan Pearl (@alkebulan_pearl) reported 1 hour ago

  @VodafoneUK Thanks for reaching out but the issues with my account is now being dealt with CISAS as you failed to resolve your faults.

• 
  KayBee (@KBee_26) reported 1 hour ago

  @VodafoneUK please can someone at vodafone respond to my complaint and cancel a duplicate device off the account so i stop getting duplicate charges for the same device?? Also sort your chat session employees out they are the worst!!

• 
  Ashley McLean (@ashleyvmclean) reported 1 hour ago

  .@VodafoneUK I was just on the phone to customer services about a very questionable £35 bill and after being put on hold for half an hour was hung up on. Pretty fuming tbh.