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Vodafone service status: outage reports and connection issues

Why is my Vodafone service not working?

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Full Outage Map

Vodafone offers mobile phone, mobile internet, SMS and voicemail to consumers and businesses.

Problems in the last 24 hours

The graph below depicts the number of Vodafone reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Vodafone. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vodafone users through our website.

  • 53% Internet (53%)
  • 21% Phone (21%)
  • 12% Wi-fi (12%)
  • 11% Total Blackout (11%)
  • 2% E-mail (2%)
  • 1% TV (1%)

Live Outage Map

The most recent Vodafone outage reports came from the following cities: London, Manchester, Northampton, Birmingham, Luton, Edinburgh, Enfield Town, St Helens, Batley, Walsall, Didcot, Bristol, Dublin, City of London, and Islington.

CityProblem TypeReport Time
London Internet 2 hours ago
Manchester Internet 5 hours ago
London Internet 8 hours ago
London Total Blackout 11 hours ago
London Internet 12 hours ago
Northampton Phone 14 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

  • knowingeye
    Tony Weston (@knowingeye) reported

    @VodafoneUK Terrible customer service. Trying to change out of expensive monthly tariff to cheaper option but no on-line access available or live contact to account information as their systems are down! Ridiculous. @MartinSLewis

  • BookaholicHolly
    Holly (@BookaholicHolly) reported

    @VodafoneUK Hi there, wondering if you can help? I have an iPhone 7 Plus contract with you, due for upgrade in June. For the past month or so people are struggling to connect to me when phoning, I keep getting the call catcher message, despite my phone being on & able to (1/2)

  • shanes_loonie
    leah the loonie :)💚🧡 I miss my pops 💔 4.12.20 (@shanes_loonie) reported

    @VodafoneUK hi I need help with my watch plan ??? Live chat doesn’t seem to be working and I can’t log into my account

  • Hanson4383
    'Hanson' (@Hanson4383) reported

    @VodafoneUK The bot couldn't help. We have been with you for some time. Can you just send me a number to call to resolve?

  • dontpanicitsme
    Nick Wood (@dontpanicitsme) reported

    @VodafoneUK A bit that sent me to a page that didn’t help when I looked first time! Awesome

  • novakliars
    cat 🧣| a fleabag (@novakliars) reported

    @VodafoneUK hi besties? why is the app not working :(( I need to check how much data I have left !!

  • bee89172101
    bee (@bee89172101) reported

    @VodafoneUK DO NOT USE VODAFONE TAKE YOUR BUSINESS ELSEWHERE THEY TREAT CUSTOMER LIKE CRAP

  • DooRon31
    Da Doo Ron (@DooRon31) reported

    @VodafoneUK Apparently the systems are down and I have to call back in 3gours

  • moogs_lumox
    Gavin Hartin (@moogs_lumox) reported

    @VodafoneUK hi are there problems with you website?? Every time I try to log into my account this morning after I enter my password it times out and says 502 bad gateway - I have tried various devices and browsers and cleared cash and cookies yet it keeps happening - so your end?

  • Colin_Hero
    Colin Millar (@Colin_Hero) reported

    @VodafoneUK I cannot log into my account either via a web browser on a laptop or the MyVodafone mobile app. Are there any issues and if so could you let me know when they are likely to be fixed? Thanks

  • spinningthedisc
    MrDeeJay (@spinningthedisc) reported from Linwood, Scotland

    @VodafoneUK can I ask why there is never any working 4G working in Phonix Retail Park Linwood Scotland? Been like this long term. Having to use Burger King WiFi!

  • nburmanauthor
    Nina Burman (@nburmanauthor) reported

    @aDatingDad @VodafoneUK @SkyUK Snap! Just left EE after 20yrs a customer for much cheaper deal with Sky. New phone awaiting me at home!

  • Craggless
    Craggless (@Craggless) reported

    @VodafoneUK wanting to sign up to broadband with yous and your website is broken on all browsers 🙄

  • Jonny_118_118
    Jonathan Bassett (@Jonny_118_118) reported

    @VOXI_UK @VodafoneUK @SamsungHelpUK I've got an issue with my Note 20 ultra, It won't send texts. Doesn't say delivered or sent. I end up having to turn wifi & data off. It's always been an issue with this phone but the past 2 days have made it nearly 100% unreliable!

  • JosephGourvenec
    Joseph Gourvenec (@JosephGourvenec) reported

    OMG @VodafoneUK 1. Customer services don't pick up even after holding for 50+ minutes, 2. New customer contract completely wrong, 3. Your systems are down today!!!! Surely this isn't a good sign...

  • dsd1036
    Darrell Downes (@dsd1036) reported

    @VodafoneUK @bigrj141 No access to online account or via the app! Initially it told me change my password as account locked for trying too many times! Managed to reset password and have email confirmation but still can’t login! Did an online upgrade this morning but now I don’t know if it went throug

  • bardenjogle
    Andrew Barden (@bardenjogle) reported

    @VodafoneUK Never mind Wimbledon. Get my elderly relatives land line fixed. 2 days now not contactable. You say a fault at exchange. Answer my DM

  • Pottsworthy
    Dave Potter (@Pottsworthy) reported

    @VodafoneUK your service is abysmal. 3 days without broadband because I assume your incompetent. You don't even have the decency to contact me even when you said you would. And I thought sky was useless

  • moogs_lumox
    Gavin Hartin (@moogs_lumox) reported

    @VodafoneUK @bigrj141 Yes tried all if that - it just comes back with bad gateway 502 error code - so I can’t get logged in to access my bill statements

  • monolithicjj
    Jonathan Mayes (@monolithicjj) reported

    @VodafoneUK having issues logging in to my account and not getting very far with the bot in DM's - any help? Consistently getting an error message on the 'forgotten password' - tried 3 different types of browser...

  • wildwolf511
    Diana (@wildwolf511) reported

    Literally spent 27 mins and 32 seconds waiting for someone to pick up my call only for @VodafoneUK to say their system is down and cannot access accounts. Told me to look at my app… did so and what do you know, it’s also down. Great. 🤡

  • _ellypie
    Eleanor Pike (@_ellypie) reported

    @VodafoneUK hi is there a problem with your website? I’m trying to track an order which I’m expecting to be delivered today but the website isn’t letting me access the tracking page. Thanks

  • allanwphoto
    Allan Wright (@allanwphoto) reported

    @VodafoneUK Your bot doesn’t work and never offers that as an option?

  • Emmzzei
    Em (@Emmzzei) reported

    @VodafoneUK I received a sim card today and I’m trying to use the number to receive verification codes (for Facebook, insta etc so I have account security). I am not receiving ANY of these verification texts. I have topped up 10£ so I know it’s not a credit issue. Please advise

  • bardenjogle
    Andrew Barden (@bardenjogle) reported

    @VodafoneUK **** for brains vodafone. My elderly relatives are without their landline again. 2 days so far. They are vulnerable. Your excuse for being crap is that your systems are down. Get an engineer to the exchange fault in the next 2 hours

  • bigrj141
    Ryan Jones (@bigrj141) reported

    @VodafoneUK Any news from your tech guys? Your website clearly has issues today. Not allowing customers into their accounts.

  • novakliars
    cat 🧣| a fleabag (@novakliars) reported

    @VodafoneUK hi besties? why is the app not working :(( I need to check how much data I have left !! @vodafonec

  • stockwa16053563
    Arg⭕️naut (@stockwa16053563) reported

    @VodafoneUK why can’t we log into your app? Is the network / app down? #vodafonedown

  • bigrj141
    Ryan Jones (@bigrj141) reported

    @VodafoneUK This is being reported by a number of people now. Instead of the generic reply please speak with your tech people first to see what your tech issues are. But to confirm after clearing cookies the problem remains. The problem is also present on the app.

  • paeony34
    vina (@paeony34) reported

    @VodafoneUK are your systems down. Annoyed been on the phone for 1.5 hours to get no where😡😡😡😡