Vodafone service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Vodafone reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Vodafone users through our website.

• Internet (66%)
• Phone (18%)
• Wi-fi (10%)
• Total Blackout (4%)
• TV (1%)
• E-mail (0%)

Live Outage Map

The most recent Vodafone outage reports came from the following cities: Enfield Town, London, Ilkeston, Croydon, Coventry, Hackney, City of London, Newport, Bristol, Bridgwater, Huntingdon, Birmingham, Glasgow, Dunfermline, and Reading.

City	Problem Type	Report Time
Enfield Town	Internet	20 hours ago
London	Wi-fi	24 hours ago
Ilkeston	Internet	1 day ago
London	Internet	1 day ago
Croydon	Internet	1 day ago
Coventry	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

• 
  freespeech (@openchatter) reported 4 minutes ago

  The more I investigate mobile network costs before renewing my contract, the more I realise a direct contract with @VodafoneUK is a rip off. I can’t wait to cancel my contract.

• 
  mṽsh (@shikariunite) reported 9 minutes ago

  @Mobilescouk I'm stuck in limbo over here, after moving from @EE to @VodafoneUK . My switch date was yesterday and my SIM wasn't delivered. So I've got no service, can't call or message anyone. What can I do?

• 
  JuffaCake (@Jennife64067073) reported 10 minutes ago

  @EuclidAlgorithm @Iromg @VodafoneUK If enough people show they disagree with their proposal by moving to other service providers, they’ll get the message.

• 
  Or Sassur (@Orsassur2) reported 11 minutes ago

  @VodafoneUK @VodafoneUK, your customer service in London was an absolute disgrace. I went to your store simply to buy a Vodafone SIM card and was treated like an enemy of the Crown rather than a potential customer. The attitude of the staff was arrogant, hostile and completely disproportionate to such a simple request. When a customer challenges poor service, your employees should not respond with intimidation, threats or an attitude designed to make the customer feel unwelcome. Your store staff are there to serve customers—not interrogate them as if they were members of the Secret Service. I expected professionalism from a major British telecommunications company. Instead, I experienced arrogance, hostility and behaviour that left me questioning whether Vodafone actually wants customers. @VodafoneUK, is this really the standard of customer service you consider acceptable in London? Because if so, the problem isn't the customer. The problem is Vodafone.

• 
  lizrichards24 (@SonyRichards4) reported 12 minutes ago

  @VodafoneUK I need some help.

• 
  Fefella (@FefellaLou) reported 12 minutes ago

  @Connkks Maybe Louise Haigh and @VodafoneUK could team up and make sure they’re stupid alarms are sent to the people that need to be told

• 
  Granny H 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧 (@Heather22311814) reported 18 minutes ago

  Cancel @VodafoneUK 👇👇👇

• 
  Dawn🐕🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿🥀🪴🏵️🌹🏖️💥 (@Abi_3Ray) reported 21 minutes ago

  @Iromg @VodafoneUK You what?? That's another one to cancel then.

• 
  Ironwarrior73 (@Ironwarrior73) reported 24 minutes ago

  @VodafoneUK I’m absolutely disgusted and appalled that you’re giving free SIM cards to illegal foreigners while you’re charging me a British coin! You are a disgrace! I won’t be renewing my contract once it’s finished and I e been a customer for 20 years!

• 
  Daisy Büsel (@daisybusel) reported 24 minutes ago

  Hi, @VodafoneUK - I’ve lost my broadband connection in SE11, London. The network status checker says there is a local outage - do you know when it will be fixed? Thanks

• 
  Liam (@LiabilityLiam) reported 25 minutes ago

  @SimonDanczuk @VodafoneUK As of 1 hour ago I became a new customer of theirs :)

• 
  Farimomo (@TheeFariha) reported 28 minutes ago

  @VodafoneUK why can’t i get through to anyone in customer services?

• 
  SendCake Films (@SendCakeFilms) reported 33 minutes ago

  @ZiaYusufUK How litigious are @VodafoneUK **** around & find out. 🤦

• 
  England Expects (@gin_mv) reported 33 minutes ago

  @POPPY5217 @Iromg @VodafoneUK We've already cancelled. A damn sight cheaper and I'm not funding the invasion.

• 
  geoff (@VictorMeldrew17) reported 34 minutes ago

  @Lindstar24 @VodafoneUK are an abysmal, thieving mobile & internet provider who charge exorbitant rates for a very poor service. ANYONE who has an account with them should seek professional help immediately.

• 
  James Baker (@JBUKUC) reported 36 minutes ago

  Power cut this morning, internet providers infrastructure damaged, it meant falling back on @VodafoneUK for data services. If I lived in the artic circle, or the Sahara Desert, I’d get it. I live in Surrey. How can you be this apocalyptically bad in 2026? It’s disgraceful.

• 
  bjc (@bjc5473) reported 36 minutes ago

  @sabastiannjnp @Iromg @VodafoneUK They will be when thousands do the same. I take it your a long life customer then🤔

• 
  ***** Power 🐈‍⬛ 🇬🇧 🏴󠁧󠁢󠁥󠁮󠁧󠁿i🇮🇱 (@Kimmi8489758911) reported 37 minutes ago

  @VodafoneUK @mrav06041342 Will never ever ever use Vodafone again!! Thank god I’ve changed contract to utility warehouse!!

• 
  Charles Chadderton🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@CharlieChaddy) reported 38 minutes ago

  @ZiaYusufUK Shut @VodafoneUK down. Nobody needs them.

• 
  Dave 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Big_Grumps) reported 39 minutes ago

  @VodafoneUK if I get a new phone and I decide I don't like the colour, do I have to return it, cancel the whole order and reorder another colour again?

• 
  Jarek (@jarekd) reported 41 minutes ago

  So got the emergency alert on my @SMARTYMobileUK sim but not my @VodafoneUK sim. Shouldn't they be on the same network now???

• 
  Rosie 🇬🇧 🇺🇸 (@Foxyoldnag) reported 42 minutes ago

  @thecalowkid I had a sim only with Lebara, network provider is @VodafoneUK just cancelled it.

• 
  Or Sassur (@Orsassur2) reported 42 minutes ago

  @VodafoneUK, I am publicly raising a serious complaint about the appalling treatment I received at one of your stores in London. I entered your store for one simple and perfectly legitimate purpose: to purchase a Vodafone SIM card. I was not asking for a favour, demanding special treatment, or attempting to obtain anything extraordinary. I was a prospective customer who walked into a Vodafone shop expecting the most basic standards of courtesy, professionalism and respect. What I encountered was the complete opposite. Instead of being treated as a customer, I was made to feel as though I had walked into a high-security government facility and was somehow an enemy of the Crown. The attitude of some members of staff was astonishingly arrogant, hostile and unnecessarily confrontational. Their behaviour created an atmosphere in which a simple commercial transaction became an unpleasant confrontation. What makes this even more disturbing is the apparent attitude towards customers who dare to question or challenge poor service. Rather than calmly explaining the situation and attempting to resolve the matter, the interaction became increasingly hostile. I was confronted with behaviour that I perceived as intimidating, including what I understood as threats when the staff did not want to deal with my request. Let us be absolutely clear: customers are not supposed to be intimidated into silence because an employee does not want to provide assistance. A Vodafone employee is not a police officer, immigration official, security agent or member of the Secret Service. A shop is a commercial environment. Customers have the right to ask questions, request assistance and expect reasonable explanations without being treated as suspects. The irony is almost unbelievable. Vodafone is a telecommunications company whose entire business depends upon people choosing to communicate with you. Yet my experience was one in which communication, courtesy and basic customer service appeared to have been abandoned at the very moment they were most necessary. I have travelled to London and deliberately chose Vodafone as a major and internationally recognised telecommunications brand. I expected British standards of professionalism. Instead, I encountered an experience that was embarrassing—not for me, but for the company whose name was displayed above the door. A major telecommunications company should understand that its reputation is not built only through advertising campaigns, impressive websites and corporate slogans. Reputation is built in the shop, face-to-face, when an ordinary customer walks through the door. That is precisely where Vodafone failed me. I therefore expect Vodafone UK to investigate this incident properly, identify the employees involved, review any available CCTV and internal records, and determine whether the conduct I experienced complies with Vodafone's customer-service standards and employee policies. I am not asking for preferential treatment. I am asking for accountability. If Vodafone believes that treating prospective customers with arrogance, hostility and intimidation is acceptable, then Vodafone should say so publicly. If it does not, then it should demonstrate that through action rather than another generic corporate apology. @VodafoneUK, your logo may be recognised around the world, but no brand is bigger than the people who represent it. When those representatives treat customers with contempt, they damage the brand far more effectively than any competitor ever could. I went into a Vodafone store in London intending to become a customer. I walked out wondering why anyone would willingly choose to be one. That should concern you far more than this complaint.

• 
  mṽsh (@shikariunite) reported 48 minutes ago

  Ever since moving from @EE to @VodafoneUK I've had 0 issues with my connection in my area, unlike EE.

• 
  investigator (@surelock_) reported 52 minutes ago

  @VodafoneUK investing £11 million, but I still do not get a signal at home, totally reliant on the internet !

• 
  taxilez (@taxilez) reported 59 minutes ago

  @VodafoneUK your apps been down two days how do expect me to pay the bill??

• 
  CommonSensr (@CSensr81544) reported 1 hour ago

  Already dumped @VodafoneUK I will not pay premium charges to support this action.

• 
  Hal Apeno (@chilliholic) reported 1 hour ago

  @Iromg @VodafoneUK Well done Mike. As well as cancelling support to my fave charity The Salvation army for the same reason I also no longer donate to the RNLI for obvious reasons. I live on the S. Coast but I discovered that all funds collected are returned to the centre for re-distribution.

• 
  Migrant Tracker UK (@MigrantTrackUK) reported 1 hour ago

  @ZiaYusufUK If you're a customer of @VodafoneUK, you know what to do.

• 
  Matthew Laughey 💙💛 (@laughey_m) reported 1 hour ago

  @VodafoneUK any chance of speaking to an actual support person instead of typing to TOBi???