Vodafone Outage Report
Why is my Vodafone service not working?
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Vodafone offers mobile phone, mobile internet, SMS and voicemail to consumers and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Vodafone reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Vodafone. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Vodafone compensate me for the outage?
The recent Vodafone outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Vodafone if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Vodafone has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Vodafone users through our website.
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Internet (55%)
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Phone (20%)
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Wi-fi (11%)
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Total Blackout (11%)
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E-mail (2%)
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TV (1%)
Live Outage Map
The most recent Vodafone outage reports came from the following cities: Liverpool, Cardiff, Hamilton, Wandsworth, Midhurst, Tullamore, Bedford, Chelmsford, Bromley, Basingstoke, Ilkeston, Glasgow, London, Birmingham and Greenford.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Phone | |
| Cardiff |
TV | |
| Hamilton |
Internet | |
| Cardiff |
TV | |
| Wandsworth |
Phone | |
| Midhurst |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vodafone Issues Reports
Latest outage, problems and issue reports in social media:
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Debbie Gillespie
(@jazza1) reported
@cluckyhen0 @VodafoneUK @kiangii This is terrible customer service - imagine moving someone from Pay As You Go to a contract without their permission! I do hope you get this resolved and that they compensate you for the large phone bill. #badservice #poorcustomerservice #companyfraud
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one voice
(@OurSayMedia) reported
.@VodafoneUK my internet has gone down twice and come back on in less than an hour
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IG: Melgracexx
(@Melgracexx) reported
customer services for all you companies have been piss poor! @Missguided @VodafoneUK
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Debbie Longley
(@Longles) reported
After being passed around to 4 different advisors yesterday; none of whom could help me, I gave up. Let’s see if my attempts to contact @VodafoneUK today prove a little more fruitful 🙄 Not holding out any hope yet.
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Simon Hurst
(@SimonHurstUX) reported
@justplainandy @VodafoneUK Tobi or whatever it's called? Apparently me constantly typing 'i want to cancel my account' isn't actually demonstrative of a desire to cancel my account
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Emma
(@EmmaS_1989) reported
@VodafoneUK Hi! So my number has ported over, I can make calls from my iPhone but the number is still connected to @o2 and when people call me, it rings via o2. Can you help?
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kristy brown
(@cluckyhen0) reported
@kiangii @VodafoneUK Lame reply again. They don’t believe I can’t receive their texts,asking when I last took out a contract with them, what my last bill is. As a PAYG customer it’s kind of hard to answer. If I call them it’s £2.40a min and if they ring me £1.60 a min - they won’t call my. Landline
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our Kelly 🐳🐠💖🍹👀🦈⚽💄🎼🎵🎶
(@ourkelly2020) reported
@VodafoneUK I've sent you all info. And you're still coming up with excuses... If you're incapable to provide simple broadband & get it fixed. You're not really providing any service you're contracted to do that I pay for.. Not really legally binding is it..
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Snape Plissken
(@npjsnape) reported
@VodafoneUK now 62 days and still no unlock code, hugely frustrating. I imagine other network providers would have had this sorted when I first messaged. What a disaster @VodafoneUK .
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John Bell 🇪🇺🔶🕷🏴
(@johngbell95) reported
Hey @VodafoneUK wsup no signal in Brecon, status checker says all is ok
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Andy_Dodson80
(@ADodson80) reported
@VodafoneUK 3 days now and I’ve maybe had a couple of hours of phone service. Just as well we aren’t all working from home and don’t need to call anybody 🙄. Sort it out please.
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Simon Hurst
(@SimonHurstUX) reported
So tried to cancel my mobile broadband with @VodafoneUK in January. Told 8 different people on their webchat i was cancelling. I got transferred from one person to the other in an absolute comedy of errors. Now they're telling me I owe them £101 for not cancelling the account
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Caroline Larner
(@CarolineLarner) reported
@VodafoneUK You have scammed a lot of money from elderly & vulnerable people by cancelling the accounts of PAYG phones if they have not been used regularly. You then keep any credit on the accounts rather than refund. How do you sleep at night? Poorest customer service in the UK.
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Anwar Awan
(@AnwarAwanPTI) reported
@VodafoneUK Vodafone is down in LL30. Any update on the planned maintenance?
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coffeesteve
(@coffeesteve3) reported
@VodafoneUK paying for a contract you haven’t supplied the sim too....set up payment plan and you don’t take the money?!!! What is this rubbish service??
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Flaring
(@Flaring__) reported
@VodafoneUK After 4 hours with the customer service and them basically not telling me how to exchange it ive given up on your products:/
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🌊🇯🇲 Killy Kenpachi
(@MonstDaChef) reported
@VodafoneUK erm guys I think something is broken on your end I've recieved the same text from you guys 39 times in the 3days???
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Ollie
(@OllieMCave) reported
@VodafoneUK hey, are there any issues with fibre broadband in Milton Keynes at the mo? Our internet has slowed to a crawl of 0.09Mbps. We only got it installed yesterday as well
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Debbie Gillespie
(@jazza1) reported
@cluckyhen0 @VodafoneUK This is terrible! I’ve been thinking of moving to @VodafoneUK but will definitely avoid them now.
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Debbie Longley
(@Longles) reported
@VodafoneUK Hi Adam; I was given a dongle to use whilst my broadband was down during a house move. I need to return it to you but can’t get the answer as to how.
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Angie Cavanagh
(@angiecav01) reported
@VodafoneUK I have been with Vodafone for many many years. Now i am seriously considering leaving. I have 2 phones both not working. I have waited weeks now to have them uplifted and fixed. They still take the money out my bank account very month for phones that don't work.
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Steven
(@Steven1G_C) reported
@VodafoneUK Just spent 1 hour with online chat. Spoke to 2 different people and confirmed security twice but at the 55 minute mark the guy still kept me waiting and not answering my question directly. Ended chat & called u instead. "Systems are down". Unbelievable man 😤
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Be Factual
(@rajeebg) reported
@ViCustomerCare @VodafoneUK Customers being increased but infra remains same affecting existing customers of getting sufficient network. This must change and #VodafoneIdea customers should not be made to suffer
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avfc.luka
(@AvfcLuka) reported
@VodafoneUK fix your internet
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Chris O'Neill
(@chrisoneill38) reported
@VodafoneUK Just waited 25 minutes to notify you I'm moving home and canceling my broadband. Your advisor said your system was down and has been so all week and was unable to help. I asked for a call back and he hung up (how rude!). How can I cancel my broadband please?
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ingrid bass
(@ingridbass17) reported
@VodafoneUK help. Iam disabled. Your chat on line service doesnt work. I need to buy broadband , but cant talk on phone. I need an e mail as chat dont work. I am disabled and need help buying it
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Sara Manning
(@saramanning86) reported
@VodafoneUK been trying to get a pac code since December still paying for something I shouldn’t be! Ring up pass security they issue the pac but can’t give it to me over the phone because of security?That I don’t understand I have no Voda phone or sim and your app is down! HELP!
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Grace Hancorn
(@G_Hancorn) reported
@VodafoneUK I have been on the phone for hours, and twice you have told me that you will send me a repair envelope. I have still not received it. Your customer service is appalling.
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James Edgerton
(@pilotedge) reported
@VodafoneUK Finally! SMS over Wifi Calling :) I still am using sure signal some places, can you tell me how to reset after swapping to eSIM?
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Zeeshan Minhas
(@minhaszeeshan) reported
@Ofcom you should ban @VodafoneUK immediately to operate in the UK. Charging more bill than signed up for and on top of that wasting 5 hours to get this resolved and still no resolution in sight!