Vodafone Outage Report
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Vodafone offers mobile phone, mobile internet, SMS and voicemail to consumers and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Vodafone reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Will Vodafone compensate me for the outage?
The recent Vodafone outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Vodafone if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Vodafone has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Vodafone users through our website.
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Internet (57%)
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Phone (19%)
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Wi-fi (11%)
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Total Blackout (10%)
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E-mail (2%)
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TV (%)
Live Outage Map
The most recent Vodafone outage reports came from the following cities: London, Norwich, Dublin, Sheffield, Basingstoke, Marlow, Edinburgh, Hackney, Bolton, Bushey, Carlisle, Croydon, City of London, Bradford and Bristol.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Norwich |
Phone | |
| London |
Internet | |
 Dublin |
Internet | |
| Dublin |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vodafone Issues Reports
Latest outage, problems and issue reports in social media:
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David Rhodes
(@drunkrat) reported
@VodafoneUK @hayleymaggi @VodafoneUK is your answer really to try and get everyone affected to contact you directly. Just issue a statement and let people know when you hope to have the problem solved.
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Richard Wilson
(@HYFPRW) reported
@VodafoneUK hi - broadband very in and out (have restarted router and done all advice) and see this seems like a national issue. Is this expected to be sorted this afternoon?
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Liam J
(@L1amJam) reported
@VodafoneUK my Internet is down I can't connect to xbox live nor can I go on websites or use facebook, but everything else is working such as youtube and twitter. Is it a problem on my side or your side?
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Paul Corless
(@pcorless) reported
@Proudy31589 @kellyhuck @VodafoneUK try rebooting your router now. It seems the network outage is now fixed in a lot of areas. Mine came back about 13:55
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Paul Kelly
(@Pabskelly) reported
@argentumandcoin @VodafoneUK Pull the network cable out to of your router and that should work
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Kellz
(@kellyhuck) reported
@pcorless @StitchRedman @VodafoneUK I've got the same issue, they are denying that there's a problem 😒
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Deniz Bakkalci
(@dbakkalci) reported
@VodafoneUK The network checked says issue for 3G and 4G. However it wasnt like this before. What might be the reason?
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Ben Williams 💙
(@bpwilliams72) reported
@CityFibre Your @VodafoneUK 'install' is an absolute joke. Having assured us it is possible to get your broadband, we've just had the second team in a fortnight turn up and say too complex, the wrong team's been sent etc. Appalling we can't call you, either. Awful service.
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Clare Hockenhull
(@Minikid1) reported
@VodafoneUK been trying to get through to talk to someone with regards to my home broadband that isn't working .... what's going on? Dreadful service!!
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Martin Chipchase
(@MartinChippy67) reported
@magpie_farm @VodafoneUK I got through to Vodafone after an hour. They eventually acknowledged there was an outage and would take 2-3 hours to fix. Internet connected straight after phone call but slow. 6.88Mbps, usually 50.
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Tim 🇺🇦 he/him
(@tim_roygbp) reported
Come on @VodafoneUK stop just linking people to troubleshooting you have a broadband problem own up to it and fix it.
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Philip Cass
(@frymasteruk) reported
@VodafoneUK @Graeme_Hinde Me and another customer also had drops 11:14-11:19 and 13:04-13:12 or so, pings to 8.8.8.8 worked but pings to 1.1.1.1 did not, looks like routing issues?
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Gardener_Barry
(@Gardener_Baz) reported
@VodafoneUK My broadband is also not working correctly. It's been down since 11am
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Bekah Jerram
(@rajerram) reported
@VodafoneUK my broadband had been down for over 2hrs. Been on hold for an hour to customer service and your robot says online advisers are too busy. When will my broadband return? How do I speak to someone?
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TheDilfy 🇬🇧 🇺🇦
(@theDilfy) reported
@magpie_farm @VodafoneUK @VodafoneUK Been customer of yours for 25 years - biz & priv. Spoke to your Broadband team after an hour wait, saying nothing wrong their end. Little snippet of info been directing incl. IT & broadband roll-out b2b & b2c rural for 20 years. Stop the lying, as it could turn legal.
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Paul Corless
(@pcorless) reported
@VodafoneUK I would like to thank the users of twitter for keeping everyone informed and offering correct advice about the vodafone broadband outage for the last 3.5 hours. Something that vodafone was obviously not capable of doing. Shocking responses.
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Deniz Bakkalci
(@dbakkalci) reported
@VodafoneUK no network inside buildings only 3G and does not load any internet content. Any reason for this?
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Sojbaba1
(@soji2k9) reported
@VodafoneUK this is absolutely not good enough bear in mind most people are wfh, my Internet has been down since about 11am and I have restart and reset my router 3 times already and still not working, call customer service and was on the line for 2 hours + no one pickup.
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Stu'WARRIOR'Austin
(@stuaustin1973OG) reported
@VodafoneUK the fact that so many people are contacting you with the same problem is telling you something, DL17 is down too on but not on like everyone else its obviously a Vodafone issue so please sort it thanks.
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Ste
(@Proudy31589) reported
@kellyhuck @VodafoneUK Ours has been down all day and no uodate
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Dharmesh Kankariya
(@DKKankariya) reported
@VodafoneUK Hello, although no steps taken, it seems problems have gone away. Connection is working as usual.
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SweetRoh
(@SweetRoh) reported
@VodafoneUK This link is useless. The issue is in your network esp with the amount of reports currently. Unless everyone’s router went down at the same time. Already tried resetting router etc. no access for over 2 hrs now.
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Paul Corless
(@pcorless) reported
@SweetRoh @VodafoneUK ignore these useless replies from vodafone. Most peoples internet is coming back up now. So give your internent a try again. Other correct solutions. If on pro broadband, remove internet cable from router to let the mobile dongle kick in. Or try VPN as their is a DNS lookup issue
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Mark Preston
(@MarkPreston5) reported
@luc122c @RichardLaw1986 @VodafoneUK Spoke to an agent, finally l, it’s an issue they are aware with and are working to fix…..no idea what these Alec help guides are gonna do when it doesn’t take a genius to work out there’s a network issue based on the tweets
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john stephenson
(@argentumandcoin) reported
@VodafoneUK I’d be really interested to know why when I’m paying extra for your broadband with 4G backup I can’t get broadband service at all? On hold for 25 minutes with customer service so hung up.
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A Sweet Geordie Life
(@SweetGeordie) reported
@VodafoneUK hi Vodafone how long is this outage going to last? I’ve been without broadband for 2 hours now and can’t work
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Michael Williamson
(@michaeljw_97) reported
@VodafoneUK Says there’s no problem
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Filipino Chino
(@filipino_chino) reported
from
York, England
@VodafoneUK we have a fault with our city fibre line, not related to your outage... We were given a code to get straight through from second line tech support, but cannot get through... Can you help?
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Sarah
(@M155_Sarah_Lou) reported
@VodafoneUK Hi Millie, thanks for the reply. I have been speaking to your Webchat agents, that's why I'm so frustrated. So far I've been fobbed off with a 24hr wait for a firmware update, now a 72hrs wait for line monitoring that I know won't fix the problem with my new router. Not helpful.
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Drag Q 🇬🇧 Tranny goddess
(@TrannyGoddessUK) reported
@VodafoneUK @lukerichardson Jason, I would recommend you search Google or Twitter for “Vodafone down”. Even The Sun are reporting on it. Generic responses like yours make you look stupid, I’m afraid, as you’re quite clearly ghosting your customers.