Vodafone Outage Report
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Vodafone offers mobile phone, mobile internet, SMS and voicemail to consumers and businesses.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Vodafone reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Will Vodafone compensate me for the outage?
The recent Vodafone outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Vodafone if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Vodafone has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Vodafone users through our website.
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Internet (60%)
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Phone (17%)
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Wi-fi (13%)
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Total Blackout (8%)
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E-mail (2%)
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TV (1%)
Live Outage Map
The most recent Vodafone outage reports came from the following cities: Dublin, Southampton, Edinburgh, Derby, Manchester, London, Dundee, Lowestoft, Dewsbury, Birmingham, Caerphilly, Bristol, Bradford, Watford and Portsmouth.
| City | Problem Type | Report Time |
|---|---|---|
 Dublin |
Internet | |
 Southampton |
TV | |
| Edinburgh |
Total Blackout | |
| Derby |
Total Blackout | |
| Manchester |
Wi-fi | |
| London |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vodafone Issues Reports
Latest outage, problems and issue reports in social media:
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four blind mice
(@four_blind_mice) reported
@GeorgeMonbiot @ACoded_Word @VodafoneUK There’s a growing list of UK companies I’d never touch with a barge pole. British Gas included. Once hassled me for months despite not even being a customer (was with Npower) asking me to prove I owed nothing. Told them to suck it and sue me. They didn’t.
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Geraldine Belcher
(@GerBelch3) reported
@GeorgeMonbiot @davidcox65 @VodafoneUK British Gas & BT also like to ‘forget’ to ‘press the right button’ to cancel accounts when a loved one dies. It was the threat of a Debt Recovery letter that broke me following husband’s death despite hours spent cancelling accounts or changing account names. Your poor Dad.
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Nicola
(@pemlife) reported
@GeorgeMonbiot @VodafoneUK They missold a contract to my elderly Nan (cold called and sold her a data plan for a phone that has no internet capability) and wiped off the £40 she had as PAYG credit. Refused to cancel or refund. Had to get the ombudsman involved.
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GreenerFutures 🇪🇺🇺🇦
(@GrahamWise13) reported
@GeorgeMonbiot @VodafoneUK Profits first, customer service last. Simple humanity nowhere in sight - hidebound by its own internal bureaucracy and ‘lean’ processes. That’s monolithic mega business for you. It’s the same everywhere. And it sucks.
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Dave Nevison
(@nevisondave) reported
@Grant_Grieve13 @GeorgeMonbiot @VodafoneUK I had a similar drawn out issue about 10 years ago, vowed never to deal with Vodaphone again. Once you get away stay away.
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Conrad The NoToryious 🇪🇺🇮🇪🇬🇧🔶️💙🏴☠️
(@ConradDeBurgh) reported
@GeorgeMonbiot @TonyP12490831 @VodafoneUK I always send cancellation notices to the registered office of the company per Companies House by recorded delivery and then cancel the DD after the notice period.
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Major Lee Pistenko #WelshUkrainianDivision
(@calvin81009362) reported
@VodafoneUK @GeorgeMonbiot We don't believe this opportunity to assist you qualifies for the real human interaction via a customer service assistant. Please contact BotSarah. You can find out how to do this by using Google. Have a great day and sorry your relative has died. Click. Brrrrrr.....
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Indeeana Jones
(@DaveGl1970) reported
@VodafoneUK @GeorgeMonbiot Putting a debt recovery agency onto a grieving widower, you are the worst.
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Vivienne 💙🧡🌻
(@Vdweller) reported
from
Southampton, England
@GeorgeMonbiot @timolarch @VodafoneUK My husband had the same problem with Virgin Media after the death of his father. He was given the number of the ‘bereavement department’ and he phoned, assuming they would help. Instead the woman demanded his father’s PIN and said only he could cancel!
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Sarah Gibbons
(@SarahG20123) reported
@VodafoneUK @GeorgeMonbiot Why don’t you do something useful instead of requiring the customer to re-contact you, when they have already done so to no avail. Why is your customer service so poor in the first place?
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Ruth Kirk #supportukraine🇺🇦
(@trainman1958) reported
@VodafoneUK @GeorgeMonbiot What a poor reply , how uncaring . I’m glad you are not my provider any more
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willie todd
(@willietodd69) reported
@GeorgeMonbiot @VodafoneUK I had an almost identical experience with them. Never again.
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bev cattermole
(@bevpatcat) reported
@GeorgeMonbiot @VodafoneUK I had similar issues with my Dad's estate. It's hard to get through online or phone as you need to be the person. Sometimes organisations have 'bereavement departments' which helps. Took 5 days phoning/emailing. Today a letter re council tax, but his house is sold!
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Thomas O'Duffy
(@ThomasODuffy) reported
@GeorgeMonbiot @VodafoneUK Large companies use veiled sociopathic behavioural shenanigans to get away with increasing profits via psychological friction & overwhelm. Customer service "friction mazes" coerce ordinary people to give up & give in (aka pay more) or suffer big losses of energy, time & morale.
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Judith Holofernes
(@NinoushkaLondon) reported
@VodafoneUK @GeorgeMonbiot How about @VodafoneUK get an actual human being to contact George and sort the problem out. It’s really not that difficult. I have a vodafone contract seriously thinking of switching now.
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Scrumples 🇺🇦 💙🇪🇺 FBPE FBPA 3.5% European
(@TheLynch10) reported
@VodafoneUK @GeorgeMonbiot I'm so sorry George. This is appalling and inhuman service. I have a Vodafone account and recently tried to sort out a roaming deal for my holiday. Online was the only option and their app was not working. It was an absolute nightmare and took me almost 2 hours. Awful experience.
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Lyndsey
(@GiggleLyndsey) reported
@GeorgeMonbiot @VodafoneUK So sorry to hear of the loss of your mum and that this has happened George, what a terrible thing to experience whilst grieving.
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Lyndsey
(@GiggleLyndsey) reported
@GeorgeMonbiot @VodafoneUK I work in customer services, when a customer contacts via live chat you are first met with a bot who directs you to the correct department. If you ‘click speak with advisor’ you are passed across to speak/chat with a live agent.
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Bob Holtzman
(@BobHoltzman) reported
@VodafoneUK @speckyninja Maybe customers should have a simple and direct way to contact an advisor -- like a direct email, trouble form, or even (I don't know if this makes sense for a phone company), a phone number?
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Richard Drew
(@dickydrew) reported
@GeorgeMonbiot @BenjaminBallA @VodafoneUK I’ve not to deal with this per say but have had huge issues with companies in the past - FYI you can sign to linked-in premium for a month for free, then that way you can contact all kinds of people at companies. When the month is up unsubscribe. It works
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Robyn Taylor
(@RobynTaylor92) reported
@GeorgeMonbiot @VodafoneUK So sorry for your loss. Had horrific issues with @VodafoneUK where my husband was charged 2 years for a phantom account. Would never ever go near Vodafone again.
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Suzi Stockpot 🇺🇦
(@suzistockpot) reported
@VodafoneUK @GeorgeMonbiot Hilariously bad response
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Matt
(@MattAus10162999) reported
@GeorgeMonbiot A few years ago was charged £2.5k for 3 weeks use of a 4g Vodafone internet ‘dongle’. £2.5k. No words to describe how upsetting and angering the experience. The worst customer service I’ve ever experienced. Never again @VodafoneUK.
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natalie
(@natalie25704589) reported
@GeorgeMonbiot @VodafoneUK I had the same issue when my dad passed away, even asked to put him in the phone to give authority for me to speak on his behalf! Finally got it sorted after 13 months and a very helpful staff member in our local Vodafone shop
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Rich 🌻
(@RecursiveRick) reported
@VodafoneUK What an utter fail is all I have to say to this. Deepest condolences heres a bot to speak to. The state of this, never been a Vodafone customer and will never be one after seeing this.
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Geoff 🇺🇦
(@geofflath) reported
@VodafoneUK @GeorgeMonbiot Bot? WTF Vodafone?
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Tim Harrington
(@TimHarr1954) reported
@GeorgeMonbiot @VodafoneUK Would not use Vodafone if they were the last provider available - previous issues and poor customer service
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JonesTheSteam
(@JonesTheSteam) reported
@GeorgeMonbiot @VodafoneUK Not surprised at all that you have been banging your head against a brick wall 😔 They could very easily base the next Indiana Jones movie on the intrepid archeologist trying to navigate his way through the labyrinth that is the Vodafone switchboard as it's frigging awful.
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Sue Garford
(@SueGarford) reported
@VodafoneUK hi, I’d like to make a complaint about your guy Matthew in the Stamford branch. Where do I take this please?
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David Merritt #WokeAF
(@butwhatifitsall) reported
@GeorgeMonbiot @NickCohen4 @VodafoneUK Awful. You have my sympathy. I was lucky enough not to encounter anything like this when my mum died last year.