Vodafone Outage

@VodafoneUK My Sony Xperia XZ Premium has caused me nothing but problems since I began my contract with you. Sent off for repairs more than once and the last time I took it to one of your stores they said they were just going to send it off for another check... it came back still faulty(1/2)

@VodafoneUK Hi none of that working. Still no service at all

@VodafoneUK For such a prestigious company so many people are complaining about the terrible customer service I myself have experienced this .. I had no choice but to leave

@Darrenjs68 @VodafoneUK @ToffTalks @NOWTV You should try another broadband provider they not very good in my opinion I just left them for terrible service

@VodafoneUK @Darrenjs68 Hi Darren I'm going to keep popping up slating Vodafone for the shoddy service I experienced . Now you might not think much of it but there is a lot of potential customers who might be put off though 😁

@VodafoneUK @ToffTalks @NOWTV Here is some good advice people don't go with Vodafone they terrible customer service instead why don't you try bt or sky or virgin perhaps they do a better service maybe

@VodafoneUK Pathetic how @VodafoneUK deal with a very simple query!! Absolute no customer service!! This has been going on since 10th of April and still no one from @VodafoneUK even attempted to call or email me back after they charged me £1723 for one month rental!

@VodafoneUK @ToffTalks I'm going to keep popping up slating Vodafone potentially putting off many people this service is terrible they think it's OK cuz I'm just one but how many are potentially going to be put off because of this

@VodafoneUK I only might be one customer but in the world of business that could lead to potential loss of thousands through word of mouth the potential can be damaging not something to be sniffed at anyway ..I'm going to make Vodafone my mission to make that true

@VodafoneUK Some issues with network in area CH6 5 - hardly no 4g or network coverage.

@VodafoneUK is a joke of a company. Had no internet for over a week on my phone as my plan didn’t refresh. Spoke to 3 different people and no one knew the solution. Went to Vodafone store and after an hour they fixed it by resetting the network.

Why is my 3G/4G not working on my phone today!! Very irritating @VodafoneUK

@Murph2406 @VodafoneUK I was with O2 for years but poor signal out of town , switched to EE and its much better mate

Miss sold a contract from @VodafoneUK and all their customer services can do is admit they were wrong but tell you to return the items and start again from the beginning so they can charge you the extras 😂 what an absolute joke of a company!!!!

@VodafoneUK hi I’m in Barcelona and I’ve had no servivr all day apart from WiFi, HELP

@VodafoneUK Hi, I DM'd you and no response, I'm now on person no 7 in your support team.

@VodafoneUK My partner spends nearly 1 month with your @ShopatRichmond L’derry store trying to switch from PAYG to Billpay Today you cut him off without warning or explanation! No returned calls, no promised resolution, NO customer service. Disgraceful.

@TashJNorris @VodafoneUK @EE @TheO2 There’s a few apps on both major app stores now and there’s OS level support for it

@VodafoneUK It's a reception issue, the coverage here is poor

@VodafoneUK Didn’t solve my ongoing issues with Vodafone though....

@VodafoneUK I am absolutely disgusted with the way I have been treated today. I have been charged over £50 for being 2gig over an account I asked to be capped. I have been blamed for not checking my account. This is the second time that I have cancelled my account. Never again

@VodafoneUK @VodafoneGroup The worst customer service and best rip off merchants I have ever known!! Get told one cost then they charge u a completely different one!! Been a customer for over 20 years!! They don’t care about loyalty just money!! #useless #ripoff

So @VodafoneUK you’re really doing your best to convince me you’re up for worlds worst customer service. I did as requested below.. you said you were there to help.. and now over 24 hours later I’m still waiting for the response!!

@VodafoneUK is there a outage or something as I can't make any calls or texts FYI am currently using a voxi sim but won't be much longer

Hi @VodafoneUK I am being overcharged on my billing for a broadband service you no longer provide. How do we rectify this.

@TheSpeccyGit @TalkTalk @VodafoneUK You know how laid back Liam is, never seen him so angry. They don't keep a record at all, by the 4th call we gave up because everytime it was like starting again! We are only with @VodafoneUK because of my phone contract, but they've been great so far X

@MincheryFarmWeb @TimWalkerOUFC @VodafoneUK When the phone signal stops, stop

@garethdenzil @VodafoneUK @ox14 Also experiencing this issue, along with several other people locally but @VodafoneUK broadband support are saying everything is fine. Dropped out at about midnight last night

@VodafoneUK Iv never known anyone win anything so I don't bother anymore

@VodafoneUK Hey, seems to be a reception issue around Brighton station again! Have got bars on my phone, but can't connect to anything.

For a company who should be able to work out communication @VodafoneUK are amazingly bad at it - ‘We have been trying to contact you’ not a single phone call, text or email before that email 👏 #tryharder #communication #customerservice #hilarious #youhavemynumber #yougaveittome

Whether you're a personal or business customer please avoid the truly awful service at @VodafoneUK. I've never been contracted to a worse service provider.

@VodafoneUK your home broadband and customer service are absolutely appalling!

Spent hours yesterday navigating the horrors of @VodafoneUK's nightmare customer service. This morning I discover everything they promised yesterday has, as usual, been reneged on today. My advice: avoid #Vodafone like the plague. Nothing they say can be trusted.

@VodafoneUK Don't bother entering. I made the mistake of moving to Vodafone during a Sonos offer - never saw the promised item and was told it was out of their hands to rectify.

Just got a call from @VodafoneUK offering deals, hung up on them. Then they charged me without my consent anyway! Now I have to wait 24 hours to get a refund. What a scam. Never trust Vodafone.

@VodaFoneIND @VodafoneUK @JioCare @idea_cares @Idea I am a Vodafone postpaid customer I requested to change my plan as Vodafone is charging for 4g services and not even providing 2g services I am continually mailing on appellate authority no response rec. Vodafone is a cheater

@VodafoneUK Would be nice to be able to enter but app hasn't worked for me for a month - with no solution being offered by Vodafone

@vodafoneuk are a disgrace, trying to transfer from 1 VFone contract to another, been forced to maintain two accounts for two months. Last month being pay as go, which is essentially £1 per day, Ripped off for £60. DISGUSTING way to treat loyal customer of 15 years. #Vodafone

@mumbaicommunity @MumbaiFedUp @LocalPressCo @VodafoneIN @VodafoneUK @VodafoneGroup It takes these f*tards 40+ hrs, 20 calls, 40 jerks to be unable to resolve a 5 min issue and yet I get the same ol BS, we are working on it. #effinridiculous #crappytohelp

Not sure what is worse @VodafoneUK customer service or the hold music, which when you spend as long on hold with them as I have you now know word for word. #NotHappy #Clueless

@VodafoneUK I think you have issues in the UK that you need to go and find out about. I was on the phone for 45 minutes before being told there is an issue being worked on between VF and Openreach. Same symptoms as Friday 12th APR

@MoniqueGudgeon @VodafoneUK That’s awful!

@purgstallheath @VodafoneUK @OpenreachHelp "Turn it off and on again" is the most common advice I ever had when I was a Vodafone customer. That's why I left! Might be worth checking the contract end date @purgstallheath 😀

Hi @VodafoneUK I submitted a complaint a week ago and was told someone would phone me within 48 hours. I'm still waiting for that call...

@VodafoneUK Your app is not working because "We're having a few technical difficulties". Please advise.

@VodafoneUK Your data charges are ridiculous and customer service appalling , you will be losing my business in October 👎👎👎👎👎

@VodafoneUK your data charges are ridiculous and your customer service appalling , you will my custom in October .👎👎👎👎👎

@VodafoneUK #VeryMeRewards @VodafoneUK I enter every competition, but never win.. Very unlucky I think.. Lol 😂

@VodafoneUK I have been waiting for three months for a manager to call me back after three requests. I still do not have everything that was offered to me upon renewing my contract. I would like you to cancel on grounds of you not fulfilling the agreed terms. Thanks.

No resolution of issue since 4days. Guess my documents are lost now. I so regret not having ported to other SP instead of choosing to stick with @VodafoneUK @VodafoneGroup @VodafoneIN

@VodafoneIN @VodafoneIdeaIN @VodafoneUK @VodafoneGroup @VodafoneIT @VodafoneIN_News what happened you asked for 24 hours to get the issue resolved amd its been a week now what a pathetic service you are providing to customers worst customer support and the technical teams too

@VodafoneIN @VodafoneIdeaIN @VodafoneUK @VodafoneGroup @VodafoneIT what happened you asked for 24 hours to get the issue resolved amd its been a week now what a pathetic service you are providing to customers worst customer support and the technical teams too

@VodafoneUK I'm getting fed up now, every 2 weeks when i try to pay my paymemt plan I cant as your doing essential maintenance work, its beyond a joke as then i recoeve texts saying your cutting me off I'm fed up of it I've been a customer for 16 years, someway to treat loyalty.

@TiltMyHat @UKLabour @bt_uk @VodafoneUK I wrote a letter of complaint in the end. Sent by recorded post so I could prove it had been received. Magically, the contacts then stopped. I think under data protection rules they do have to stop if you write and complain.

Two whole working days later, the problem hasn’t been fixed and I haven’t even received a call from your support team either. Utterly lacking @VodafoneUK :-(

@busjharv @VodafoneUK I’ve had a nightmare with the Vodafone live chat before so can feel your pain! It shouldn’t be so hard to join up the process. They have all your information already so just use it! We’ve had that feedback before so replay as much customer info as we can to reduce user effort

@HaroonChowdry @VodafoneUK Thanks for the feedback, it's appalling and I'm well aware of this issue which frustrates me. If only the issues preventing this from being sorted were under my control! We continue to push for a speedy resolution but I'm afraid it's still some time off. Sorry.

@VodafoneUK appalling! New contract on existing account, flagged as fraudulent, speak to fraud team, "account will be all sorted in 1 hour", same issue 4 hours later, everyone gone home. Which was right...worst provider ever

Very poor and disappointing communication today from @VodafoneUK! Been passed from pillar to post over a dispute that we are well in the right and we have recorded conversations. Apparently the manager was in a meeting ALL DAY!! #ONBUDSMEN is being contacted tomorrow