Vodafone Outage

@VodafoneUK I am currently on pay as you go, and the value for money is just not comparable. Also my employer gives nice cashback for Vodafone contracts. Really a shame for Vodafone to turn customers down blindly like this without taking a look at any documentation.

@VodafoneUK I'm with EE now and much happier I'm not the only one who has had issues with you there is nothing to discuss. All I will say is that Vodaphone need to sort it out in general when it comes to customer service.

@VodafoneIN No resolution to the issue yet, you are making fool of customer, @nch14404 @TRAI @OfficeOfRSP @rsprasad sir kindly help @SudarshanNewsTV @VodafoneGroup @VodafoneUK @VodafoneIreland @vodafoneNZ

@EE say they are the fastest. I only get 10mb down compared to 60mb on @VodafoneUK

@VodafoneUK My 2020 resolution would be to keep fit and finally make it to visit Japan! #VeryMeRewards

@VodafoneUK got to be the worst network at the moment.. No DATA for 5 days now when I pay for a business plan and unlimited data.

@VodafoneUK shocking service not just once this week but twice. As a result two personal lines and one business line will go to other providers #donttreatmelikeanindiot

@VodafoneUK Update for all interested. Vodafone have been DMing me, they still won’t unlock it. But have asked be to perform a factory reset, I have done this and now don’t even have WiFi and the phone is totally dead with a message saying sim not supported!! Help please!

@VodafoneUK how many times throughout is your broadband supposed to drop out. If the answer is atleast times a day then you're doing a great job. You are the worst broadband provider I have ever had. Cancel my contract now

Dear @VodafoneUK I tried to cancel my contract by phone, don’t know my PIN so you told me to go into store. Went into store they told me this was not possible and I needed to ring customer services. Round in circles. So I’ve cancelled by direct debit. Pls DM me

@VodafoneUK No **** u I’m sick of it

@VodafoneUK WiFi sucks SOOOO bad that i can’t even ******* cyber bully them coz nothing ******* loads or connects

@VodafoneUK have been trying to sort out online access for a month now- repeatedly reset the username/password online, digital assistant on the phone ( which sucks by the way) and even visited the store- nothing works! how much more time I need to spend Vodafone to access my a/c

@VodafoneUK @VodafoneUK my resolution is to get my wife her visa for USA, this money would be great help for that! #VeryMeRewards

@Sweliotknickers @VodafoneUK Come on @VodafoneUK, please help my friend....

@ludmotorcyclist @highwaylass @VodafoneUK I was loyal to BB for about 10 years, but my experiences with the DTEK60 really put me off. Couldn’t load a vital security update and then the sealed battery gave up the ghost. Believe me with better handsets and customer service they’d have kept me, but both were sadly lacking.

@VodafoneUK since the 15th of jan Let down after let down I now am forced to be a wifi hunter because of customer “care” misunderstandings leading to mistakes I have to take ANOTHER trip to the shop to potentially get nothing resolved AGAIN 😞

@VodafoneUK still no one got back to me about miss sold sim! Now over 2 months! Looking forward to you calling me about my daughter’s upgrade, so I can tell you we will upgrade to iPhone 11 but with sky! Your customer care doesn’t exist

@VodafoneUK I’ve just experienced the worst possible customer service. Having ordered broadband online 2 weeks ago and looking forward to installation tomorrow, I phoned to enquire about the whereabouts of the router only to find out my order had been cancelled!! No one told me!

@VodafoneUK go through all your options and security to speak to your gigafast team only for me to be told that your team is now closed and open on Monday! Absolute shambles of a service. Problems with broadband cannot cleared be dealt with on a Sunday!

UPDATE: Had a couple more chats with @VodafoneUK agents to follow up as the charges are still on my account. They came with the same shit, it’s the phone’s fault - take note @Apple! And here’s the extra infuriating thing: they can’t do anything about it until the bill is created!

@VodafoneUK No. I’ve already had a couple more dealings with your support and they haven’t resolved the issue. Just added more points against Vodafone.

@VodafoneUK I’m up to 9 days without a service. As you can’t register my sim. I’ve heard it’ll be working in 24 hours. So many times.

@coybib1 @LewisHamilton @VodafoneUK Certainly not microwaves. Never on that capacity. Would be incredibly dangerous, especially considering microwave technology outcome is heat! In fact 5g is high frequency electromagnetic wave technology.

@VodafoneUK my New Years resolution is to stop spending money on things I don’t need so I can save for my 2021 wedding 💍👰🏻 #verymerewards

.@VodafoneUK I desperately need to sort out some issues with my bank. I cannot make voice calls from my phone. I am in India . Yesterday someone from vodaphone began to sort out the issues by DM and then just seemed to give up. This is a matter of urgency

@Kempola @VodafoneUK I hope you are getting somewhere with your complaint I'm going around in circles .next step I'm going to onbudsman

Still waiting for a decent signal @VodafoneUK bit annoyed when my phone says turn on your WiFi or data cannot get a decent signal where I live

@VodafoneUK My New Years resolution for 2020 I would like to upgrade my iPhone with @VodafoneUK £1000 prize draw & #VeryMeRewards

@VodafoneUK after 3 hours on the phone yesterday I was told a manager would call me back within 24 hours about my complaint surprise surprise no call back! Shocking service 😡😤

@VodafoneUK Joke shop of an service provider. Shops full of unhelpful staff unless your buying something. Been wait a month for a Nuc code only to get ****** about by your 3 rd world complaints dept. Staff read off a script and if your leaving your just shit on there shoe.

@VodafoneUK router down, 5 days delivery for a new router and need Internet for work... Please help #help #workingfromhome #Vodafonedown #changingbroadband

I've sat all day trying to fix this and I still can't fix it. I've never heard of an issue like this it's always WiFi issues, but I always thought wired connection was always full proof, i guess not with @VodafoneUK :(

@VodafoneUK #VeryMeRewards my 2020 resolution is to do my first ever bikepacking trip

@VodafoneUK Mine is to let the whole world know how badly Vodafone treat there customers.

@VodafoneUK emailing your CEO with an official complaint! we’ve been denied to complain before and the operator on the complaints line threatened to sue us and told us the photo evidence we got from conversations in your store were lies. Disgusting behaviour for over a year.

@VodafoneUK absolutely shocking customer service and broadband. Buffering on @skytv and kids can't watch @NetflixUK. Paying for fastest speeds and don't even get through to customer service. #whatcustomerservice

@NickyHorne @VodafoneUK Possibly the most challenging customer service I’ve ever had to deal with.

@VodafoneUK Hi Liam what I would appreciate is that if the network is down, as it was, because I ended up checking with other people and everyone was unable to get data is that you guys send us an SMS and tell us. This is why @nokia invented sms in the 1990s.

@MrSaffron @Dragon2611 @aaisp @SkyUK @VodafoneUK @TalkTalk @zeninternet Supplying it at 80/20 wipes out the backend system excuse and points to the obvious - building infrastructure as cheaply as possible with no regard to future needs. Short-termism always costs more in the long run. Literally everyone from BT Wholesale down does this. Maddening.

@VodafoneUK 2 of 2.... was promised call back from manager at 10am today and no call. Your customer service and staff training in offshore call centres is a joke and an embarrassment. #poorservice When I get call transcripts from subject access request I will share here widely

@VodafoneUK 1 of 2 I have spent 9 hours on the phone in the last month trying to resolve an account issue dealing with your Egyptian call centres including 4 hours in the last 2 days. As a last resort pre ombudsman asked to speak to uk callcentre and only manager could authorize

@NickyHorne @VodafoneUK I really don't understand why a sensible business would want people to phone them up to just change a plan,when the customer can give no more information.Running a call centre costs tons more than a website. @TalkTalk were equally idiots this week. Sent an email deal after 3 days

@VodafoneUK your complaints procedure is so bad it needs its own complaints department! What an absolute joke shop.

@VodafoneUK Your ‘free treat’ sent to me couldn’t even be used in Northern Ireland. Talk about knowing your customer. Thanks

@VodafoneUK very disappointed when phoning up for an upgrade that I only get offered a standard deal despite being a layoal customer of 17 years & with 5 no’s on my a/c & having to put with some appalling customer service this year #timetomove

@VodafoneIN U hav already missed my match, if u cant provide good Internet service wy u say data strong network @VodafoneUK @reliancejio @ANI @IndiaToday

@VodafoneUK worst worst worst broadband service EVER!!!!!! Long hold and wait times every time Iv tried to call you

@VodafoneUK a better signal in Milton Keynes would help!!! That's if you can get one at all

@VodafoneUK I have just upgraded via chat and not received a transcript of my deal. I have called and tried chat again and no one can send me a transcript! I want confirmation of the agreed deal. Please can someone help.

@stevejhall21 @bt_uk @BTCare @VodafoneUK Steve have you learnt nothing from all my problems with Vodafone!!!!!! Don’t touch them

Been trying to change @VodafoneUK plan. So far on phone for 33 mins. Done security 3 times Spoken to 3 different people. 2nd person was helpful but she got cut off. Been with them for over 20years. Not for much longer with such inept customer service. Make that 38 mins.

@VodafoneUK @VodafoneIN I am trying to make calls from the India to the UK and I cannot get through. I need to call my credit card @HalifaxBank about some problem transaction and I cannot get through. This is a matter of some urgency

@VodafoneUK sort your signal out in Eastbourne, it’s virtually impossible to use 4g anywhere

@vodafone 0 out of 10 for your service. Bought a top up bundle and nothing added. 4 phone calls to your call centre and still no resolution. Told have to wait another 24 hours! No @VodafoneUK. #refund #terriblecustomerservice #CustomerExperience #callcenter #offtogiffgaff

@Dragon2611 @aaisp @SkyUK @VodafoneUK @TalkTalk @zeninternet If I can afford a 9 port switch with 8 x SFP+ ports I'd hope the above can, and by now they'll be needing 10 Gb+ out of the headend exchanges anyway or will soon. The lackadaisical approach to scaling the in-exchange kit across everyone including BTW has been pretty poor.

@VodafoneUK Blocking it, in the sense. They don’t advertise support for Data Roaming with the Apple Watch cellular models.

@DrRostron @VodafoneUK Rebecca I have said it before - Vodafone are not exactly upfront with all the information and requirements necessary in order to get you to sign up. In short they mislead you and downright lie! Do yourself a favour and ditch them - go to SKY as i have or BT like Tommy no problem

@DrRostron @VodafoneUK Told you before Vodafone lie and mislead in order to get you to sign up, customer service is rubbish and plans are unbelievably expensive. Ditch them like I did and go to SKY, been with over a year now and have never looked back.

@VodafoneUK Thing is he did live chat previously one manager sorted it and now more issues and the manager he spoke to today said the previous manager made a mistake! And my son has not been with voda since last August time