Vodafone service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Vodafone reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Vodafone users through our website.

• Internet (64%)
• Wi-fi (13%)
• Phone (13%)
• Total Blackout (5%)
• E-mail (3%)
• TV (0%)

Live Outage Map

The most recent Vodafone outage reports came from the following cities: Worcester, London, Barnet, Gosport, Yateley, Swindon, Barnsley, Hyde, Didcot, Milton Keynes, Gillingham, Enfield Town, Oxford, City of London, and Manchester.

City	Problem Type	Report Time
Worcester	Internet	9 hours ago
London	Wi-fi	11 hours ago
London	Phone	14 hours ago
London	Internet	17 hours ago
London	Internet	17 hours ago
London	Internet	24 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Karen Loughridge (@KLearn) reported 5 minutes ago

  @VodafoneUK I’m looking for a new business account using my existing business number to replace inadequate @EE offering and atrocious customer service. Best outlet please for Business customers Nr Sheffield?

• 
  Mr. Alam (@Zain__Cheema) reported 7 minutes ago

  🚨 @VodafoneUK SCAM ALERT 🚨 I cancelled my contract in March. You CONFIRMED disconnection by 9 April. My number went dead — yet you’ve been taking payments from my account ever since. Now you’re: ❌ Refusing to issue my PAC Code ❌ Demanding payment for a service I CANNOT USE

• 
  Bri Hammond (@big1481b) reported 11 minutes ago

  @VodafoneUK messed me around last Friday with Internet not fitting it bein late to utter disgusting customer service

• 
  ❌ David Taylor 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧❌ (@Taylod61) reported 12 minutes ago

  How does a video suddenly stop playing but others are working on @X Does anyone know the reason why a 4G phone signal keeps dropping out? Are the two related? If you do can you tell @VodafoneUK and X so they can fix it?

• 
  🏴‍☠️ emo king song mingi 🏴‍☠️ (@minkimeal) reported 14 minutes ago

  did the math wrong. day 8 of no wifi, 3 engineers who never turned up and now being told it’s something completely different that won’t be resolved until mid next week earliest. definitely gonna cancel my account @VodafoneUK @vodafone @VodafoneGroup

• 
  Fox Lane Books 🦊 (@foxlanebooks) reported 20 minutes ago

  @VodafoneUK I have no signal on my phone at all, and I mostly work from home. I am in YO8 9NA - what is going on??

• 
  MagivaMark (@MagivaMark) reported 25 minutes ago

  @VodafoneUK Tried talking to online agent this morning. As soon as I put my question, they then ignored me and ended the chat!! Tried again and now all agents are busy. Shocking customer service.

• 
  MagivaMark (@MagivaMark) reported 26 minutes ago

  For a communications company or for any type of company @VodafoneUK is The example of the worst company. Utterly terrible.

• 
  Scott Garner (@D0C_RAY) reported 27 minutes ago

  @VodafoneUK Red contract is ending and I received a text saying I’ll be charged for my entertainment package if I don’t cancel. If I renew my contract for another red package including entertainment do I need to cancel & resubscribe or do you roll the sub? Called 191 and no help.

• 
  James Pllu (@JamesPllu) reported 27 minutes ago

  Can’t believe @VodafoneUK won’t believe my mums DOB after her passing this week and won’t allow me to cancel the account. Her banks, energy companies have all shown great compassion and assistance but not our pals @VodafoneGroup They insist I’ve got the wrong information.

• 
  Carol Hibbert (@carolhibbert51) reported 28 minutes ago

  @KirstieMAllsopp @VodafoneUK @lycamobile Had a nightmare with Lyca trying to save a few quid literally walked into my local tesco mobile shop and nearly cried whilst telling the brilliant youth my life story of hell ! ( lots of clicking of buttons from her back on Tesco !) joy - perfect - will never leave them !!

• 
  Ceri Allman (@ceriallman3) reported 29 minutes ago

  No internet now for a week and cant even get vodafone to return a call and explain or give timescales. Anyone ever experienced similar? To say im disappointed in their customer service is an understatement. @VodafoneUK #vodafone #poorcustomerservice #vodafonefrustrations

• 
  Thorner (@lukethorne1990) reported 34 minutes ago

  @VodafoneUK 4g not working again in BS21 I am so glad my contract is up tomorrow so I can move to EE what an awful service you have @VodafoneUK, pure rubbish

• 
  Jan Cavelle (@jancavelle) reported 36 minutes ago

  @VodafoneUK - you are invoicing me for an account I cancelled within 24 hours of opening it because of your poor service. Now you are billling me for it - appalling

• 
  Simon Denye (@simondenye) reported 39 minutes ago

  @VodafoneUK very poor customer service. Transferring my account from corporate ownership to personal still not sorted after 4 months and taking money off me in clear breach of banking regulations and the DD rules #FCA #@EE #@O2

• 
  Me (@nickyboy1886) reported 40 minutes ago

  So ****** off with the service from @ThreeUK (supposedly I can piggy back off @VodafoneUK masts?!) is there a problem calling landline numbers today? Mobile … fine, landlines ~ nothing … just silence?

• 
  sarah 💙 (@sarmackie965) reported 40 minutes ago

  Would not recommend anyone move to @VodafoneUK 4g coverage in Norwich is so poor . Has been for years never changes

• 
  James S Taylor. (@LFCRhinos) reported 41 minutes ago

  @VodafoneUK can I get a new handset even though I’m on a sim only contract? Please help if possible

• 
  Andrew Jameson (@AJameson12) reported 42 minutes ago

  @VodafoneUK we upgraded our phones at the weekend , I specifically asked your sales assistant in Swindon store if I needed to cancel direct devout for old phones was told no & you’ve taken money from my account today for the old phones !! Not happy 😡

• 
  Delwar Ullah (@Sheffield128) reported 43 minutes ago

  @VodafoneUK I am a customer of you as I have a Gemini subscription. This is what I’d like Vodafone to offer me. I can be talking to Gemini. I want you to contact you and she does it for me and puts me to the relevant department now that would be thinking out of the box.

• 
  Jason (@btc8500) reported 46 minutes ago

  @VodafoneUK Still struggling to make a decent phone call. And yet you take over £160 a month off me and I get ****** service Thanks

• 
  blu’sfreepalestine (@tyskjamie) reported 50 minutes ago

  @VodafoneUK you have the WORST customer service and technical support I have EVER used in my life.

• 
  Richard Frame (@rafthemaster) reported 50 minutes ago

  @Bov__ @O2 @VodafoneUK Depends if it’s cheaper to move to another carrier that gives you the same *wonderful* service 🙃

• 
  Graham Sephton (@MickeyMcMonkey) reported 54 minutes ago

  @VodafoneUK absolutely abysmal. You cut my wife's SIM off after some mixup with an esim transfer on Thursday It's now Sunday and we're still being constantly told it'll be another 24 to 48 hours. Complaint already been made but still no progress and no proactive updates. Joke.

• 
  Somerset Bobby 🇬🇧 (@SomersetBobby) reported 54 minutes ago

  At 12:45pm today, my @VodafoneUK Internet connection stopped working. I still had an IP address with 50mbps down and 12 up, but no data could make it through. (Curiously, the VoIP phone still worked.) It was like that until around 11pm, when service was restored. A check on the Vodafone Network Status Checker said there were no problems reported. (Couldn’t do it before because of the lack of Internet connectivity.) Anyone else have problems today?

• 
  Nigel Cliff (Old *** With Too Many Cameras) (@Cliffyboy13) reported 54 minutes ago

  @VodafoneUK You've sent me a bill despite me having left Vodafone in February,I tried phoning but your automated system doesn't cover my problem and your TOBI chat has been hanging for 20 minutes,how am I supposed to sort this out

• 
  CD_Zombie (@CD_Zombiee) reported 55 minutes ago

  @VodafoneUK please stop outsourcing your support line. I'm having slow Internet speeds and the only advice I was given from your support over the course of an hour was "Move the position of the gigacube" This came after she told me to find a "signal" light, that doesn't exist

• 
  †lauren-kay (@laurenkayxox) reported 56 minutes ago

  @VodafoneUK is the signal down in the Porthmadog area?! Gone from having full 4g signal to barely anything at all!

• 
  MarksMusings (@aroundthehouses) reported 59 minutes ago

  @VodafoneUK absolutely disgusted Set up an account for my mother for broadband Phone and Mobile and you’re charging her double what I was quoted for the service. Is this what you do take advantage of elderly people?

• 
  Stuff's Broken (@stuffsbroken) reported 1 hour ago

  @VodafoneUK sent me nonsense broadband renewal figures 6+ times. Did renew in the end but for diff price again But credit where credit's due. The email automation may be crap but the change of plan itself was seamless. I woke up and everything just works with speed 2x faster