Vodafone Outage

@VodafoneUK so back to no signal at all now after 15 days! So where’s the refund ? And no switching off my phone , standing on one leg and doing the Macarena doesn’t fix it …

@VodafoneUK Sadly had several bad experiences with Vodafone when I got my first mobile phone from the company many years ago. Which were expensive. Not prepared to risk it again…

@VodafoneUK they said we can change to PayAsYouGo one day after contract expires (we are doing this because they have decided to charge for previously free services), now on that day say we have to give a month notice. 20 year customer means nothing, avoid them.

@VodafoneUK That has been made very clear though I don’t understand why. What I can’t accept is spending 3 hrs being passed between different departments being told different things. on asking to raise a complaint I was refused under the pretence that they were trying to find a resolution.

@VodafoneUK please can you tell me when DG34BH will get there signal back I’ve been over 12 hours without mobile phone signal. I’m a small business customer and extremely unhappy

@VodafoneUK I have just been advised by ClearScore that I have a missed payment that will be added to my credit file next month despite being on a direct debit and money leaving my bank account. I have had no correspondence via email, text or post either. Help!

@VodafoneUK @BevaniteEllie How does this help anyone who doesn't use this very small section of the total TFL network? @VodafoneUK - just be straight and say that you don't prioritise customer connectivity rather than pointless statements such as this.

@VodafoneUK Look on your own network status checker. There are at least 2 masts in Bath not working! It’s the mobile phone signal!

@VodafoneUK Why has there been no signal in Bath since first thing yesterday morning?

Yet another outstanding @VodafoneUK customer experience. 90 mins in chat and four different people telling me different things. Rally can’t wait for all my contracts to end and I can move away from Vodafone entirely.

@VodafoneUK you are starting to piss me off now stayed in for second time waiting on engineer re fibre , not even a call , plus my Spotify not working, time to shop around me thinking

@dantheman19970 Thanks Dan, @VodafoneUK have admitted that the service I’ve had has been awful but they’ve still failed to properly release me from contract so far. Despite many management promises. Waiting for the date when I can leave via @Ofcom

@VodafoneUK Hi, is there a problem with the online upgrade system?

4 weeks since @VodafoneUK cancelled our account and broadband when we asked for an upgrade. Hampering our ability to work from home. No sense of urgency to fix, mislead over what happened and told “we have millions of customers+we’re busy”. Not living their values @AhmedShelbaya

@EuanGMair @VodafoneUK Same thing happened to us. Placed upgrade and @VodafoneUK managed to cancel entire account and broadband. We have now been without broadband for 4 weeks and hampering our ability to work from home. No sense of urgency to fix and we’ve been mislead over what happened

@VodafoneUK so I contacted you and you said lines are busy and told me to do it online I go online and the page doesn't work. Utter joke

@VodafoneUK hi, been trying for three days to get through to cancel my contract after 26 years! Given up after half hour tonight again. Can someone pls help?

@VodafoneUK When I try to login to my account on the app it says the account is closed. Please can you help?

@VodafoneUK My contract ends on the 24th of next month. I wanted to review the SIMO options available before choosing but completely unable to see what is available while I'm actually logged in. A stupid system

@VodafoneUK your website is the most unintuitive piece of **** ever. You send me a text telling me to check out my end of contract options and suggest a plan, I click to "See all SIMO Options" and I'm greeted with a screen telling me I'm not eligible to upgrade. ******* usless

@VodafoneUK I would like to speak to an adviser OVER THE PHONE to resolve this issue. I cannot work from home without an internet connection, I have been left without internet for two days, I have no idea if I will be charged for this broadband or not. I need an explanation.

@VodafoneUK why can my friend who is also with vodafone get a signal and I cant? Why do I never have signal after 5.30pm? This has gone on for years with different phones.

@VodafoneUK @VodafoneGroup rude and abrupt staff at your customer call centre! Service and quality has dropped massively! Was put on hold them cut off! #poorcustomerservice #vodafonesucks

@VodafoneUK I can't even call your f****** support number to speak to an actual person to communicate this issue because an automated voice tells me to speak to an adviser via web chat, of which I have spoken to about 6 already. NONE of which have solved the problem.

@VodafoneUK I placed a Gigafast Broadband order on the 30th of April that was due to be activated yesterday. I am STILL without internet connection and your support advisers over web chat have just told me my broadband order was cancelled? WTF is going on?

@o2 - honestly I hope someone replies to my complaint quickly… seriously not happy with the service I’m paying for! 😒 how can I have full bars of signal and 4G but loading emails or social media take ages? Think I’ll be going back to @VodafoneUK 🙃

@VodafoneUK Thanks. But he has spoken to several advisors already. This needs escalating to someone who can resolve the problems

@VodafoneUK is there a connection issue with broadband in the DH6 area it’s not been working right all day but has been completely off for 3 hours

@VodafoneUK whilst in London on the FA Cup weekend I’m wondering why my IPhone 13 Pro wouldn’t pick up 5G when everything was turned on. My tariff says 5G on my plan but it never switched over to it

@CityFibre Don’t use @VodafoneUK for your fibre connection in Kirklees, their customer service is terrible. 59 days since @CityFibre came out to connect and still nothing.