Vodafone Outage in Dagenham, Greater London, England

2 hrs I’ve spent asking Vodaphone why I wasn’t informed I was about to run out of data before being charged an additional £117 and no one can help. And my data is still blocked on the other line. Calls backs promised and that never happen. It’s an appalling service! @VodafoneUK

@VodafoneUK after an hour on the phone your customer care team in Manchester told me that my complaint that I’ve been trying to resolve for a year is worth goodwill of £100. I’m taking my four lines to EE. #derisory #badservice

@VodafoneUK yeah cool my guy keep moving like this don’t be surprised when i stop paying my bills from next month and move to another network.

@VodafoneUK can you guys fix this i have to start my week and run errands in couple hours and i have no freaking data

@mfarmersmarket @VodafoneUK I once waited over 2 hours. I wouldn’t mind but I’m not even a customer but was trying to report that a phone had been fraudulently bought in my name. Ended up sending them a DM with some choice words.

@VodafoneUK @OpenreachHelp Second booked appointment for an Openreach engineer to fit a line at my house unsuccessful, first time the engineer couldn't fit it, this time the engineer didn't turn up during the 13-18.00 slot 🙄 pretty poor!

@VodafoneUK your customer service is appalling. So much for looking after your customers #awful

@firstdirect @marksandspencer @VodafoneUK Well done First Direct on your superb telephone Customer Service. M&S @Vodaphone Take lessons. Vodaphone Uk fine off shore abysmal. M&S retail staff in S Woodford need TOTAL retraining. Poor is an understatement

@VodafoneUK As I have spent the day unsuccessfully trying to access my account & the technical department has 3 times failed to solve it & is now telling me they will try again tomorrow... awful

@VodafoneUK Well done Vodaphone can’t access my account this morning! Technical issues Am out of contract & due upgrade!! O2 here I come to see what they can offer. Always something

@VodafoneUK the connection in my flat is so bad that I have had to turn the WiFi off on my phone to even type this and I am sat RIGHT next to the router. helpppppppp.

@Les5175 @VodafoneUK @SkyUK Having the exact problem.

@JainulJH @VodafoneUK @SkyUK Nope not sorted. Sky and vodafone reluctant to help. Blaming each other for the logo

@MrShelby00 @VodafoneUK @SkyUK No mate it's still there. Both Vodafone and sky customer services are blaming each other for the logo. Neither seems to know anything about it. Absolutely useless.

@rebeccaejulian 14 working days. So nearly 3 weeks. @VodafoneUK has zero customer service.

@Newhall70 @VodafoneUK Vodafone hustle everyone with shit contracts - my dad pays them a ******* fortune for a nothing contract!!!!!!’

Not in the best mood right now. Problem with my broadband connection and been holding on the phone for @VodafoneUK for 2 hours now! Not good enough. 😡

Not in the best mood right now. Problem with my broadband connection and been holding on for @VodafoneUK for 2 hours now! Not good enough. 😡

@SurbitonMoan got an update from #EE re lack of signal: they can’t send engineers to fix it due to H&S. so this is first to fix. Next update 12 Nov. No hurry there!!! Glad have moved to @VodafoneUK

Yo @VodafoneUK your customer services are appalling and you have charged my poor family extortionate amounts of money for services we weren’t informed we were using! #CustomerCare #WhatCustomerCare

@VodafoneUK We have already done that many times and have screen grabs showing the social media team confirming there’s nothing to pay but the customer relations department still he has £600 to pay. We are taking the story to your CEO and the national media if not sorted by next weekend.

@VodafoneUK @RichardConBod @ianlfc15 Typical Vodafone not answering or reading the question asked. Worst customer service and phone company ever.

@elhussieny_h @VodafoneUK Whatever you do, don’t sign a contract with Vodafone. You’ll get terrible customer service and be told you owe money that you don’t. Go to EE or Three instead. But not Vodafone.

@RichardConBod @VodafoneUK Agreed. Awful company.

@colincooper363 @VodafoneUK @EE Nope - I called their support line everyday and they keep telling me to wait another 24 hours

@VodafoneUK @EE 12 days still have the same issue....

@VodafoneUK They may be able to now but the reason I contacted you was because you’d cut off their phone due to this supposed data use. Truly truly dire service

@VodafoneUK would love a reply, having major issues with my account for the last 8 days, would probably cancel soon.

@VodafoneUK Yes. He can message me. He said he will call on the number given tomorrow. Anymore issues I'll be tweeting you again. Thanks Adam.

@VodafoneUK I’m a Business Premier customer with damage insurance. My phone has a fault (really quiet on a call). Was told to go into a store. Was told phone isn’t damaged so can be done under warranty. “We’ll send it away and you’ll get it back in 5 days” That is absurd!

@VodafoneUK An hour and a half and STILL no response. Disgraceful customer service

Its amazing @O2 can sort out fraud against my 13 year old daughter but @VodafoneUK cant & tell me to go to my local shop with my daughter to prove she didnt take out a contract like wtf!

Moved from @VodafoneUK to @ThreeUK because signal was always rubbish, and it’s only got worse 😂 nightmare

@VodafoneUK disgusted with service. Switched to Vodafone broadband, two weeks with account and STILL no router. Have spoken to numerous people, have had to top up with over £30 data and Vodafone have cheek to send a bill for a service we can’t actually use. #avoid @BBCWatchdog

@VodafoneUK Your broadband and customer service is exceedingly poor and I will be cancelling my service when my contract expires (thankfully!!) in December! #poorservice #broadbandisdown #london #se1

@VodafoneUK Your customer service is appalling. My home broadband has been down all evening and the app was useless in providing any resolution. We had to attempt several phone calls due to continual errors with the voice recognition. 1/2

@VodafoneUK I agree. Very poor service.

@VodafoneUK my broadband is down, been on waiting to get through for over 40mins with no indication of length of wait time or opportunity for call back. Rubbish

4 calls over the last 2 days from @VodafoneUK offering me broadband or iPads for more ££ getting annoying now as a Vodafone customer for 14yrs

Wow. . @VodafoneUK no Internet service in Central London. Your first fix has made it worse & now been on hold for 13 mins to no avail #badservice #Vodafone

@jcampbell_05 @VodafoneUK For some reason I just went ‘yeah sure midnight green’ because it was the first option but holy shit I don’t care I just want my upgrade. But Vodafone sort of weirdly assumes you won’t be open to Any Other Option.

Here’s where the intelligence of technology falls down. I suspect the phone is in stock but not in the colour I arbitrarily ordered. They’ve not said ‘hey, if you ask for the space whatever, we can give you that!’ so I’m just left wondering...@VodafoneUK

@charlotter00se @VodafoneUK @ThreeUK You should try o2. I’ve never had a single problem on my contract. And you get the o2 priority with some really good deals, and early release tickets for concerns, sports etc. I’ve never had a single extra charge. And their customer service is really good too.

@Evertonzck @ThreeUK @Apple @EE @TheO2 @VodafoneUK Damn! Can’t believe they don’t even have any in stock anywhere... such a mess 😭

@Evertonzck @ThreeUK @Apple @EE @TheO2 @VodafoneUK Waited 2 hours to speak to customer relations at Three. Finally someone explained to me that it’s basically because Apple hasn’t delivered the phones to anyone and they’re waiting for a new batch...

Have had the most horrific customer experiences in my life with @vodafoneuk @vodafonegroup what should have been a simple task of cancelling an unused contract (5th attempt) - the chat operative took nearly two hours trying to sell other products & call operator just hung up! 😡

@jamieswb @vodafone @VodafoneUK Same thing happened to me. Vodafone Didn’t cancel extra data...removed app access so I didn’t see till a £150 bill arrived via debt collectors 😡

@crofty52 @VodafoneUK @O2 O2 are just as shit! EE is where it’s at

@VodafoneUK your customer service and retention is going bad to worse. Leaving you soon to find a provider that cares about what customer wants.

@VodafoneUK I know that. The issue is that I’m not using my phone any differently to how I normally would and the data is just constantly dropping. I used to have at least 3-4gb left toward the end of the month and now I’m lucky if my 16gb lasts at all.

Reminder -04 Let's see how many reminder for customer service these service provider allows me to send .......before resolving the issue or before I port out from this worst mobile network provider @Idea @VodafoneIN @VodafoneUK

Reminder -04 Let's see how many reminder for customer service these service provider allows me to send .......before resolving the issue or before I port out from this worst mobile network provider @Idea @VodafoneIN @VodafoneUK

Reminder -04 Let's see how many reminder for customer service these service provider allows me to send .......before resolving the issue or before I port out from this worst mobile network provider @Idea @VodafoneIN @VodafoneUK

Reminder -04 Let's see how many reminder for customer service these service provider allows me to send .......before resolving the issue or before I port out from this worst mobile network provider @Idea @VodafoneIN @VodafoneUK

Reminder -04 Let's see how many reminder for customer service these service provider allows me to send .......before resolving the issue or before I port out from this worst mobile network provider @Idea @VodafoneIN @VodafoneUK

Reminder -04 Let's see how many reminder for customer service these service provider allows me to send .......before resolving the issue or before I port out from this worst mobile network provider @Idea @VodafoneIN @VodafoneUK

@VodafoneUK #VeryMeRewards - My resolution is to use my bike instead of the car on shorted journeys.

@VodafoneUK No action on complant raised from last one month for billing related issue .it seems india operation try to cover loss from consumer details Contact 9205504569

@VodafoneUK worse customer experience ever 4 hours on a webchat helping a Spanish friend arrange a PAC code and a refund !! I’ve lost count the amount of times he has been transferred. Worse customer experience ever !

@VodafoneUK 8 days with no coverage at all. What a poor service provider. Massive error going with these clowns.