Vodafone Outage in Dagenham, Greater London, England

@VodafoneUK I have messaged you. Currently not impressed with the service so far, but happy for you to prove me wrong.

@VodafoneUK Totally shocked that a communication company like @VodafoneUK can't communicate enough to sort out a new service! Guess they have too many customers already.

@VodafoneUK OMG Everytime I call its like I’m a hoax caller or time waster!I have 3 lines,been a customer for over 20 yrs & am treated with sheer&utter contempt,I don’t call with an attitude or rudeness & all regarding paying my bill 2wks late as I have been past yr since Covid😤

@VodafoneUK @Hermesparcels you might be the worst courier service but even your non existent customer service is better than Vodafone

@VodafoneUK I have asked for my Spotify to cancel once my red entertainment tariff has ended. Yet it has not help

@VodafoneUK could someone get back to me, as you’re online advisor service doesn’t seem to be working

@VodafoneUK Charlotte, I spent four hours on Saturday trying to upgrade 2 company handsets, the wrong phone was confirmed and today I have been on for another hour arranging to send it back. Further away than ever from actually getting our new phones. Service systems designed to fail

@VodafoneUK Moved into new flat in Highbury (N5) and signal is basically non-existent. Help please!

Oh hi @VodafoneUK it’s been 10 days since I was able to use data, a week since I reported it and you’ve still never been in touch to tell me what you’re doing to fix it. Are your illusive Specialist Care Team planning on getting in touch?

@TheWansteadtap I got it for £5 pm with sky for a year as the internet here was so bad now I’m with @VodafoneUK now the speed is over 80MB

@VodafoneUK my experience with you since December has been very poor. Hopeless you put wrong no. on pay as you go and then charged me for the outstanding contract period of the number you cut of in error. Numerous calls and now you have cut my three lines off.

@jonthefireplod @VodafoneUK They must have a problem with their mast in this area as as soon i came to Canary Wharf it is working properly now.

@VodafoneUK your service (particularly Internet) is not working in #Hackney area. #e8 #e9

@VodafoneUK Thanks. Have sent a message. A sim has arrived but not working as I ordered a 2nd one thinking the 1st had got lost in the post. 🙄😬

@VodafoneUK my internet has been really slow / not working for a few days now. Any idea why?

@VodafoneUK ordered a new SIM on 2nd January ... still hasn’t arrived! Have been into the chat to investigate twice... I can’t run a business without my phone!! So much for the ‘business network’ HELP!!

@VodafoneUK How many Times must I "drop [you] a DM" which you have NEVER responded to, including Lisamarie BURYING my Complaint of 6Dec20? Ask Dean (x 2), Lisamarie (x 2) and Thomas. What is on Record? Who you fooling? Your Customers yet to fall into your fraudulent Snares?© @Ofcom @CISASUK

@VodafoneUK How many Times must I "drop [you] a DM" which you have NEVER responded to, including Lisamarie BURYING my Complaint of 6Dec20? Ask Dean (x 2), Lisamarie (x 2) and Thomas. What is on Record? Who you fooling? Your Customers yet to fall into your fraudulent Snares?© @Ofcom @CISASUK

@VodafoneUK How many Times must I "drop [you] a DM" which you have NEVER responded to, including BURYING my Complaint of 6Dec20 to Lisamarie? Who are you fooling? Your Customers yet to fall into your fraudulent Snares?© @Ofcom @CISASUK

@angleseyhols @ellisbarriebros @VodafoneUK I have found Vodafone customer service to be the worst I have ever experienced, not one manager is prepared to talk with you .

@VodafoneUK shocking customer service I will be changing my contract!!!!

@VodafoneUK 16th Feb I requested a NUC, this was closed as the IMEI I was told was wrong, but it wasn't. I started a chat (ref 765999188094163848) with support on the 22nd who submitted a new request and told me it will be fixed in 72 hours, 10 days later I am still waiting

What a joke @VodafoneUK is had broadband problems and they said line fault across city and would be fixed wkend Feb 26/27 but still having trouble so they sent technician who said line fine but router faulty, rang them but refused technician report saying line fault so sent 2nd

@VodafoneUK our service is down in South Norfolk. Could you please investigate?

@VodafoneUK shocking customer service!!!

@VodafoneUK I have 3 mobiles with Vodafone. I previously asked that Vodafone remove Securenet and refund any monies taken. I never OPTED IN to secure net. What Vodafone is doing is sneaky and underhand to say the least ...

@VodafoneUK I’m talking to your support now and they are telling me to contact @CPWTweets

@VodafoneUK this is getting ridiculous now. I have been chasing payment for a refund for 4 months now! Can you issue same day payment. I am posting online because your customer service has been very upsetting and my patience is wearing thin. Thank you.

@VodafoneUK I'll see how it goes. Basically nothing works at this point on any device, as per the screenshot, not even the support content is pulled through to the app. Everything stops even though the internet light stays on and the apps says all is good.

@VodafoneUK Thanks but I'm in the process of leaving you due to a continual in ability to resolve issues over many months. I've no reason to believe you would fix it this time as you haven't the other dozen or so occasions.