Vodafone Outage Map
The map below depicts the most recent cities in the United Kingdom where Vodafone users have reported problems and outages. If you are experiencing problems with Vodafone, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Vodafone users affected:

Vodafone offers mobile phone, mobile internet, SMS and voicemail to consumers and businesses.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vodafone Issues Reports
Latest outage, problems and issue reports in social media:
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Pls follow @Lancs (@Iancs) reported
Hi @VodafoneUK - I'm trying to top up my late brother's mobile. The £15 is showing in my bank as PENDING but I'm told the topup failed. Also tried with Paypal but that failed too - can you please help?
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Angie Drummond (@AngieDrummond8) reported
@VodafoneUK your customer service is utter rubbish, just want to speak to an advisor and keep getting asked to go through to a web chat, I don’t want to speak on a web chat !!! Waste of time 😡
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Glenn (@glennworth) reported
@VodafoneUK hi. Broadband been intermittent all day and now it's pretty much down. Amy suggestions? Rebooted router devices etc. Thanks
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Charlotte Biggs (@CharlBiggs) reported
@boxsupport Is there anyone who can help me access your website and my account? There seems to be some issue between your site and my @VodafoneUK broadband. Thank you.
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Peter Max (@PeterMax27) reported
Have now asked for a manager to get involved as not getting anywhere with #vodafone customer service. @VodafoneUK #sarahspooner Head of Customer Experience can you help? Will write to you and #nickjeffery next as this is really poor
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Luís Araújo (@Luis_Araujo7) reported
hey @VodafoneUK I have signal but no connection to internet whatsoever in Eltham London. it’s been out for almost 5h. please sort this out.
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John Hunter (@jhunter1888) reported
@robinmckelvie @VodafoneUK @VodafoneUKBiz I’ve been with Vodafone for years and had a couple of problems over the years but I got them sorted by keeping a note of the date and times of any phone calls and ask them to go back and listen to the recording of any deals I made with Vodafone the problems were soon fixed
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Tony (@Tonysmini) reported
@alantowle @OpenreachHelp @VodafoneUK If you have a current working service, then it may not get done until the restrictions ease up. Different areas of the country are running slightly different levels, but Openreach are being quite firm about it, unless you have a total loss of service, engineers are not coming in.
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Goutham Naidu B (@Gouthamnaidu_B) reported
@VodafoneGroup @VodafoneUK Surprised is an understatement to express my dissatisfaction with Vodafone's customer service. After not resolving a simple issue of username for 3 months, which was an error from their executives, they have stopped my network since this afternoon 1/n
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Francis Gottesman (@FranGott) reported
@VodafoneUK Gave up trying to connect to customer services after 83 mins. What a second rate third world outfit.
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Eddy (@eddychungi) reported
@VodafoneUK prize draws are a scam. Ive been entering them for over 2 years and never win.
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Daniel Cross (@dc5507) reported
@VodafoneUK I have been trying to cancel a data add on but can’t do it online and you won’t take any calls? I need to cancel this.
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Madball (@alantowle) reported
@Tonysmini @OpenreachHelp @VodafoneUK I've no service at all now. Openreach email on Christmas day said ultrafast now enabled. Arranged to transfer. Transfer/activation date was given as 15th and Plusnet ceased old service at that point. Vodafone, after me pushing, give various stories about what is happening
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The Global Gypsy (@The_GlobalGypsy) reported
@VodafoneUK how can I call UK customer services from outside the UK? I cannot find a number on your website. My father is abroad and needs to speak to someone about changing his card details on his bundle.
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Tom Fitzpatrick (@tomsterf) reported
@VodafoneUK chased up a complaint, only to be on the phone for 51 minutes to be cut off, not happy at all. Shocking customer service