Vodafone Outage in Swindon, England

Customer service of @VodafoneUK are a joke 😅

@VodafoneUK not happy with the service. I’ve upgraded my sim free contract today and now I don’t a service!!! What a load b......t!!! I can’t even complain cause it’s now past 8pm!!! arrrrrggghhhhh!!!!!

@VodafoneUK gives a text offering super fast broadband with higher speeds then I get or money off. Think it may be a slight infrastructure upgrade by @WeAreOpenreach before they can offer that In the countryside. So never will happen unless they like to offer it 4 free.

@virginmedia To be honest we cant be bothered. It shouldn’t be this difficult to get the information we require. As I said she’ll take her business elsewhere and hopefully she’ll receive better service from @VodafoneUK instead!

@VodafoneUK @VodafoneGroup I am utterly lost for words. Not only has my bill been continually incorrect, you reflect your errors in my credit report ! #unbelieveable #incompetence

Guess we are going to court @VodafoneUK I look forward to it! I have NEVER known such atrocious customer service in all my life

@VodafoneUK Hey Mandy, it’s honestly not your fault and thank you for your help! Just a shame we can’t use your internet due to another company not doing a good enough job in the first place! We will be in touch soon if not repaired by tomorrow as that’s the. 3 days!

@OpenreachHelp We have reported the fault to our service provider who are now @VodafoneUK who have said it takes 3 days for you to bother to fix anything. We all know it’s your problem so @Ofcom need to know how bad you lot are!!

@OpenreachHelp @WeAreOpenreach Sort out the internet problems in Down Ampney your meant to fix the line and continue to fail your contracts to the service provider get off your arses and fix the junction box! We have no internet and @VodafoneUK have informed us it’s your fault!

Let me say it again, @VodafoneUK are ******* shit *****.

@VodafoneUK trying to cancel my contract. The most painful experience ever. If I wanted to upgrade I’m sure it wouldn’t be so hard 🤬

@OpenreachHelp Well our provider are @BTBusiness until midnight on Sunday and move to @VodafoneUK so will be in limbo but hope BT can re-instruct to look again as rain is clearly the problem always has been over the years here!

@VodafoneUK @AmazonUK #TuesdayTreats I'd use the £15 @AmazonUK gift card to treat my Grandad for #Christmas

Appalling service @VodafoneUK no responsibility for your overcharging error and still on phone call an hour later trying to resolve! @financialombuds have been contacted

@VodafoneUK I have never paid to upgrade!! 15+ years with Vodafone and no layalty! 👎👎👎👎

@VodafoneUK no loyalty to existing customers! Poor customer service 👎👎👎

@VodafoneUK It went amazing, basically if I can get the phone I want cheap else where I got told to join them. They didn’t even offer me a different phone. A great way to treat long term customer with multiple lines in his house. Not for long

Well @VodafoneUK after looking at the loyalty a constant customer get with regards to one off costs and monthly fee and add to that I’ve been waiting to speak to someone for around 20 mins I’ll think I’ll take my upgrade money somewhere else.

@VodafoneUK @BegumNadiya I'm afraid I've been in contact with you several times recently. You've had problems with a local mast (NW3) I know. Even when I have a connection, it's often not enough for iPlayer/Netflix etc, or to open photos on Twitter. I'm on a train right now btw!

AGAIN @VodafoneUK let me down!! Upgrade arrived, LATE and guess what, WRONG PHONE!! And the ordered phone just happens to be out of stock, Why just send something else, enough is enough!! You just don’t care!! Last complaint ignored, not even curtesy to acknowledge!! SHOCKING

@VodafoneUK @VodafoneIN @VodafoneGhana @VodafoneGroup @VodafoneQatar @vodafoneNZ Dear Mark @VodafoneUK it's just to spread the wrost service of @VodafoneIN world wide so twitting to aware all Vodafone customers.

@VodafoneUK But if it's 33 days for example, it's tough luck for me even though I can't predict the actions of a foreign trade war. I've let Vodafone off in the past after letting me down & not offering an obvious simple solution, but this really will be the last time now. Had enough

@VodafoneUK There hasn't been a sufficient statement yet, it seems apparent that my P30 Pro won't be getting the Android Q update as would be expected for a flagship device, and resell values are plummeting. As a loyal customer of over 5 years I'd like to know what solutions are on offer.

@VodafoneUK There has been no service in Stanhope County Durham DL13 2UE for 2 days as the mast is not working and despite reporting it still nothing has been done! It needs fixing as a matter of urgency as this is a rural location and many rely on the mobile network.

Disgusting @VodafoneUK @VodafoneGroup .. despite repeated **** ups every month on my bill #Vodafone policy is to give one £15 goodwill gesture per 6 months ~ even though it is the same mistake month after month. All #vodafone user’s should check their bills very very carefully

@VodafoneUK One customer service assistant on webchat said she had requested a reimbursement from her senior colleagues and had given them notes on the case. We were told we’d hear from them in 24-48 hours about the refund. That was on Tuesday. We’ve heard nothing.

@VodafoneUK My poor Mum has spent the last six days on web chat and on the phone trying to sort this out. I cannot ask her to go down another dead end.

@ClaireLouiseutb @EE They are the shittest network in the world @VodafoneUK number 2

@VodafoneUK Never experienced such awful service. Charged for a year after cancelling my contract. Promised a refund last week via complaints and still nothing. Please help

OOOHHH BOY. Iv had to resort to this, i am at the end of my tether. @VodafoneUK your customer service is absolutley shocking. Despite 9 phone calls each lasting between 45mins and an hour, spanning 8 months you are still messing up my phone contracts. Disgraceful. @MartinSLewis