Vodafone Outage in Calne, Wiltshire, England

Hi @Beer52HQ trying to cancel after taking up a promotion from @VodafoneUK , no answer on your phone line, no reply to email, no reply to dm on here. The terms said I could cancel on my online account but there’s no option to cancel just a phone number which you don’t answer

Customer service of @VodafoneUK are a joke 😅

@VodafoneUK not happy with the service. I’ve upgraded my sim free contract today and now I don’t a service!!! What a load b......t!!! I can’t even complain cause it’s now past 8pm!!! arrrrrggghhhhh!!!!!

@VodafoneUK gives a text offering super fast broadband with higher speeds then I get or money off. Think it may be a slight infrastructure upgrade by @WeAreOpenreach before they can offer that In the countryside. So never will happen unless they like to offer it 4 free.

@virginmedia To be honest we cant be bothered. It shouldn’t be this difficult to get the information we require. As I said she’ll take her business elsewhere and hopefully she’ll receive better service from @VodafoneUK instead!

@VodafoneUK @VodafoneGroup I am utterly lost for words. Not only has my bill been continually incorrect, you reflect your errors in my credit report ! #unbelieveable #incompetence

Guess we are going to court @VodafoneUK I look forward to it! I have NEVER known such atrocious customer service in all my life

@VodafoneUK @O2 😀O2 still down !!!

Let me say it again, @VodafoneUK are ******* shit *****.

@VodafoneUK trying to cancel my contract. The most painful experience ever. If I wanted to upgrade I’m sure it wouldn’t be so hard 🤬

@VodafoneUK Right...this is getting stupid now. I have spent about four hours over three different phone calls trying to get data on my Apple Watch and I still have nothing!! Even after being told that it would be activated and that I would get a text saying so!! NOT HAPPY!

@VodafoneUK @AmazonUK #TuesdayTreats I'd use the £15 @AmazonUK gift card to treat my Grandad for #Christmas

@VodafoneUK I have never paid to upgrade!! 15+ years with Vodafone and no layalty! 👎👎👎👎

@VodafoneUK no loyalty to existing customers! Poor customer service 👎👎👎

I swear to god @VodafoneUK @Vodacom your customer service is shit. Sort me a new iPhone before I decide to not pay my bills for the forseeable future

@VodafoneUK you need to pattern me a new phone had this iPhone 6 months and it’s been constantly caydjng me issues

@VodafoneUK It went amazing, basically if I can get the phone I want cheap else where I got told to join them. They didn’t even offer me a different phone. A great way to treat long term customer with multiple lines in his house. Not for long

Well @VodafoneUK after looking at the loyalty a constant customer get with regards to one off costs and monthly fee and add to that I’ve been waiting to speak to someone for around 20 mins I’ll think I’ll take my upgrade money somewhere else.

@VodafoneUK @BegumNadiya I'm afraid I've been in contact with you several times recently. You've had problems with a local mast (NW3) I know. Even when I have a connection, it's often not enough for iPlayer/Netflix etc, or to open photos on Twitter. I'm on a train right now btw!

@VodafoneUK what a shower you are. After months my issue is still not sorted. Despite assurances today that somebody would call me back, nobody did. Phoned again and asked for a call back while they looked into it and was told you couldn’t make outgoing calls after 5pm!!!!

@m0j0sd0j0 @VodafoneUK Vodafone are poo. Great in the first contract we had, renewed and it just got awful. Out of contract soon and I cannot wait!

@VodafoneUK After 3 days, literally Hours on the phone and a complete waste of my time being sent to store, for them to not do what they were meant to to spend more hours on the phone I can now send messages. I’m really disappointed in the service I received though.

Again dreadful service with @EE - not valued at time to start lookimg around @O2 @VodafoneUK @ThreeUK @giffgaf

@VodafoneIN @VodafoneGroup @VodafoneUK Still didn’t get any solution from vodafone. Even didn’t get any call. Very Shameful.

@VodafoneUK why is your service so Shit ffs

Looking everywhere for a openreach approved router this @VodafoneUK router is just terrible, the internet keeps dropping despite the changes they made to the settings for me. If anyone is using a third party router with Vodafone and getting decent results let me know please.

Why do you @VodafoneUK never just charge just the £6 per 24 hours when roaming in the USA & then come up with a load of excuses about time zones etc. You expect to take £6 if turn roaming for 5 mins if turned on in whatever time zone at 23.55 and then another £6 after 0.00-Crazy!

@VodafoneUK @VodafoneIN Oh. My bad. They do TWEET that they’ll sort it out in a jiffy. Full points for that I guess

@VodafoneUK i have not signal at home a you want to charge me £79 for a sure signal to use my phone at home where you sugnal checker says it should be fine #poorcustomerservice #donotuse #awefullcallcenters

@VodafoneUK I have sent a DM,Id be grateful if it can be resolved quickly and escalated as a complaint. Money has been taken out of my account for an incorrect bill. No sign of the credit I was told I’d be getting. If it isn’t sorted soon I’m going to Ofcom. As a loyal customer for 10 yrs