Vodafone Outage in Malmesbury, Wiltshire, England

Is there a problem in the sn15 postcode region with phone signal? #vodafoneuk

@VodafoneUK Apple Watch less than 1 week old. Battery draining fast and having to recharge twice daily. Online chat complete tosh told I had to phone 191 to arrange my own return. Fabulous service #vodafoneuk

@VodafoneUK Your websites not working you don’t answer your phones

@VodafoneUK Ok if not I am going to cancel my contract

Hats off to @SkyHelpTeam. New customer only 6 days and very impressed. Just spent 40 mins chatting with a Scott about football and how I’ve been doing. Shame @VodafoneUK couldn’t offer decent Customer service against the 12 years I was with them!

Today I tried play ACNH online for the first time and discovered our router will never allow me to because the NAT type will never go above a D without port forwarding, which isn’t possible 😭 **** you very much @VodafoneUK

@VodafoneUK I have now spent over 5.5 hours on the phone trying to get through to you. After 3 hours I was cut off. I'm now at 2.5 hours of 2nd call. No broadband which cut out this morning. Get your act together. We are trapped at home I have severe asthma can't go to shops.

@VodafoneUK My son was told by the Vodafone shop in Chippenham that this is a known issue

Still can’t call on my @VodafoneUK phone. I’m a carer and this has been going on since the 9th @Ofcom @MartinSLewis HELP

@VodafoneUK My texts haven’t worked all day so I’ve been on to technical support TOBY!! Keeps hanging up and informing me text sent to advise what to do 😳 I CANT receive texts!!!!! 😡

@keaf05 @VodafoneUK Mum had a nasty shock today to find over £300 had been taken from her account. No sign of it on any of the bills when buying the phone as all fees had been waived. Service from a call centre in Manila truly awful kept going round in circles not understanding anything!

Appalling customer service from @VodafoneUK. Over 1 hour 30 mins waiting on the phone for nothing to be resolved. All over a charge that had been waived when buying the phone to now be told it has to be paid #scammers

@BBCWatchdog you should have included @VodafoneUK in the broadband test. Clean sweep at the bottom of every category. The worst I’ve ever had and they won’t let me leave after several complaints #watchdog

@Tae_the_north @colinoutnabout @QuintinLake @townsendoutdoor @TGOMagazine @walkhighlands @CameronMcNeish @LochaberMRT @jroddiephoto @MunroMoonwalker @VodafoneUK Friends on EE had much better signal around W Highlands, than I did on #Vodafone, last month

@VodafoneUK Exactly. After 4 wks It’s simply getting worse. Currently unable to wfh which is unacceptable. We switched provider on the assurance that our service would be perfect or a solution provided yet we can’t even speak to a human!

@VodafoneUK @QuadsnQuinoa It’s actually been 4 weeks (5 mins was frustrated sarcasm) and the service over the last 1.5 weeks has been nothing short of dreadful

@vikasjha12 Hi Vikas 👋 You've contacted our VodafoneUK Social Media team. As we only have access to our UK customer accounts, please get in touch with your local provider for further assistance. Lisamarie

@VodafoneUK that was more or less only a general statement as @vodafone_de has persistent failures. and in UK is the app down. whats happend

@HereIsDom Hi Dom 👋 You've contacted our VodafoneUK Social Media team. As we only have access to our UK customer accounts, please get in touch with your local provider for further assistance with your app. Lisamarie

@VodafoneUK is the app not working at the moment

@VodafoneUK Hi Harriet, in that case I want to cancel my contract without charge because I have been misled to believe it includes WiFi on the tube. Nowhere was it announced it would stop working and if I had known this 2 months ago I would not have started a contract with Vodafone.

@VodafoneUK CAN SOMEONE ACTUALLY ******* HELP ME SETUP MY APPLE WATCH WITH MY ACCOUNT!!!! 2WEEKS AND STILL NOT WORKING!!!! NO ONE IS HELPING ON CHAT THEY JUST BE WASTING MY TIME!!!!

@VodafoneUK That option doesn’t exist ! Unbelievable - even impossible to reach you on Twitter. I see a pattern emerging. This is why after 20 years I will be leaving. Zero customer care.

@AskEquifax I am TRYING so HARD to resolve the issues with @VodafoneUK 6.5 hours of webchat today !! No-one seems to be able to handle this matter. We now discover 2 x final invoices for our sim only business mobiles have remained unpaid since Jan 2020. Why ? No-one knows? Except Equifax.