Vodafone Outage in Edinburgh, Scotland

@VodafoneUK Why did you let me order the service in the first place? Why wasn't I informed about the cancellation of the order? Why wasn't I informed about the cancelled installation appointment?

@VodafoneUK According to Katie (who called me) I won't be able to have the service until CityFibre wire the service shaft inside my building. I'm very upset as I took an afternoon off work for the installation and had no communication from Vodafone about the cancellation of my service. 1/2

@VodafoneUK 2/2 on my original number. It’s only day 1 and it’s already a nightmare. I need a normal contract. I can’t operate my business like this. Please can someone help?

@VodafoneUK hi I have a problem with my phone. I thought I had renewed my contract but I had someone taken out a 2nd one. This caused 3 hours of phone chat and the only ‘solution’ available to me was to cancel my contract for the 2nd phone and have a pay as you go one 1/2

@D197878 @CiCi_Coleman @VodafoneUK I haven’t had any issues either. Always found them really good.

@VodafoneUK were quick enough to sell her the deal (which they’re now saying didn’t exist) and sign her up to a new contract. Now when she spends her incredibly precious free time sorting out (their) problem everybody hot-potatoes her query. /2

@VodafoneUK can’t access my Vodafone , the service I am receiving is so poor been waiting 6 weeks for network unlock code , still noting

@VodafoneUK I cannot believe I have signed up a new contract and I am experiencing the usual incompetent customer service

@VodafoneUK After almost 6 hours of appalling customer service, they were finally able to get one BUT WAS THEN CUT OFF AGAIN when the chat was transferred to a manager to deal with the complaint. Despite them being aware of the issues; never even bothered to text or call back

@corriganscott1 @VodafoneUK @Ofcom Doesn’t work as more than 1 number on the account. Got cut off again shortly after they sent the code. Was allegedly being transferred to s as manager. Formal complaint being submitted

This is a joke. Cut off for the 2nd time on webchat after waiting 2 HOURS !!!! all I’m trying to do is help my mother in law get a blooming PAC Code @VodafoneUK @Ofcom over 5 hours we’ve been at this now #vodafonenightmare

@VodafoneUK unbelievably bad customer services. Waiting to speak to someone for 40 minutes and gave up and tried the chat option they text me a link to. Over 1 hour on chat to be told I need to call. 1hour 45 mins later I get through to someone WHO HUNG UP ON ME absolutely fuming

@VodafoneUK might give me the best signal in my area versus competitors, but they are hands down the WORST company to deal with if you have an issue.

@VodafoneUK That won't help unfortunately as he will need an advocate present to make sure he doesn't get taken advantage of. From experience That is what the Vodafone team will do if they are not supervised by an advocate. This is the second time the shop in Bishop's Stortford has done this

@VodafoneUK Thank you. Unfortunately the contract is more than 14 days old and the vulnerable person needs someone else to be able to see that details of the account and help sorted it out. Leaving them to deal with Vodafone sales staff is what has caused this problem

@VodafoneUK @O2 I am the MSP for Argyll & Bute and my office has been in regular touch with you about this problem on behalf of my constituents. You have a range of complaints - look at the emails & tweets from @GaynorJSimpson for example. Please act and on them w/o delay.

What does it take to make @VodafoneUK & @O2 wake up to their responsibilities to rural customers? Knapdale & Jura had complete outage from 7/10 to 21/10 and now off again from 27/10 . Area is w/o terrestrial internet but the mobile companies are paying no attention.

Is it me or @VodafoneUK is not working? #Vodafonedown

@VodafoneUK I have messaged but after 3 hours on the phone today, over 10 hours this month on top of that and a lot of personal stress due to your customer service I would be surprised if anything is fixed

@VodafoneUK @trustedreviews How?!? I have had an issue for over a month and no one can help me, it’s so messed up you can’t even understand your mistakes to untangle it to let me even leave! 🤯

Few things frustrate me more than when technology doesn’t work. I’ve just signed up to @VodafoneUK fibre and can’t for the love of god get my @TPLINKHelp AV600 extenders to distribute an internet connection. Please help. @DC_F1 you must know

WiFi down and 4G down to a crawl. Piss poor from @VodafoneUK

@VodafoneUK hi team, urgent questioN. Landed in Paris and despite having Vodafone Global Roaming Plus, i have no 4G whatsoever. Need to let my friend know where i am and find a taxi please. Can you help? It's URGENT

@buzzbar28 @Phonemast @VodafoneUK How long is it from putting up the mast to turning it on and putting it into service? A new 5G mast was put up near me last month but isn't on yet

@VodafoneUK how can an contract upgrade cost more than a new customer tariff? Joke

@VodafoneUK @SpotifyUK I listen to Vodafone is worst company ever who don't care about there customers

@VodafoneUK terrible service. I’m stuck abroad due to a death in the family and Vodafone has shown 0 sympathy for my circumstances. Paying 6 months already for a service I can’t use

Hey @VodafoneUK please let me know the best way I can cancel my accounts with you

@VodafoneUK Still not getting a call through. You have to understand Vodafone reception here is really REALLY ****. Please call again

@VodafoneUK Can't log in, as usual, so can't buy it. Why is your website down so often for account holders?