Vodafone Outage in Edinburgh, Scotland

@VodafoneUK just a note to say your data speed at Edinburgh Airport was down to 0.5Mbps all day yesterday with full 4G signal. Not just my phone either. May need investigating as it’s normally great

Ah help look at DMs @VodafoneUK @Vodacom @VodafoneGroup my iPad order ia missing

@VodafoneUK Hello. I wasn’t asking if there was a way to cancel over social media. Either via the online portal or a letter I can write? I do not want to go through the retentions process as it’s soul-destroying. I have replaced the mobile broadband with 1Gbps fibre so it is superfluous.

Hi @VodafoneUK , my data connection here has been particularly screwy and unusable the last few days, are you aware of any issues?

@AnneMcLaughlin @VodafoneUK What he can do is port his number out of the network. By law Vodafone MUST provide him with a PAC Code (Porting Authorisation Code) on request FOC. He simply gives that to his new network when joining & his VFone contract will terminate in a matter of hours.

@AnneMcLaughlin @VodafoneUK They will try anything to try and retain him .. by upselling. However he will never get any better deal than a brand new customer. He has every right to cancel out of contract and must say ,no offers period!.

Hi @VodafoneUK - when I cancel my home broadband and you don't ask me to return my router for recycling, reuse or whatever - how can you claim any sort of environmental credentials? Name one broadband provider that doesn't provide it's customers with a new router on signing up

@VodafoneUK can you help me please are Vodaphone systems down at the moment as I have 4 business phones as they won’t dial out they say call failed I can’t even call 191

@VodafoneUK any fibre issues you know about in Edinburgh just now? Mine just died completely.

@VodafoneUK Why did you let me order the service in the first place? Why wasn't I informed about the cancellation of the order? Why wasn't I informed about the cancelled installation appointment?

@VodafoneUK According to Katie (who called me) I won't be able to have the service until CityFibre wire the service shaft inside my building. I'm very upset as I took an afternoon off work for the installation and had no communication from Vodafone about the cancellation of my service. 1/2

@VodafoneUK 2/2 on my original number. It’s only day 1 and it’s already a nightmare. I need a normal contract. I can’t operate my business like this. Please can someone help?

@VodafoneUK hi I have a problem with my phone. I thought I had renewed my contract but I had someone taken out a 2nd one. This caused 3 hours of phone chat and the only ‘solution’ available to me was to cancel my contract for the 2nd phone and have a pay as you go one 1/2

@D197878 @CiCi_Coleman @VodafoneUK I haven’t had any issues either. Always found them really good.

@VodafoneUK were quick enough to sell her the deal (which they’re now saying didn’t exist) and sign her up to a new contract. Now when she spends her incredibly precious free time sorting out (their) problem everybody hot-potatoes her query. /2

@VodafoneUK can’t access my Vodafone , the service I am receiving is so poor been waiting 6 weeks for network unlock code , still noting

@VodafoneUK I cannot believe I have signed up a new contract and I am experiencing the usual incompetent customer service

@VodafoneUK After almost 6 hours of appalling customer service, they were finally able to get one BUT WAS THEN CUT OFF AGAIN when the chat was transferred to a manager to deal with the complaint. Despite them being aware of the issues; never even bothered to text or call back

@corriganscott1 @VodafoneUK @Ofcom Doesn’t work as more than 1 number on the account. Got cut off again shortly after they sent the code. Was allegedly being transferred to s as manager. Formal complaint being submitted

This is a joke. Cut off for the 2nd time on webchat after waiting 2 HOURS !!!! all I’m trying to do is help my mother in law get a blooming PAC Code @VodafoneUK @Ofcom over 5 hours we’ve been at this now #vodafonenightmare

After spending 20 minutes waiting to move from 10 to 5 in the queue @VodafoneUK I'm now 'transferred' only to find that I am number 16. Thanks. Your broadband is good, but you can't be proud of shoddy and anonymous customer service like this?

All I want to do is ask @VodafoneUK to deliver a broadband booster promised twice but never arrived. I've already been transferred twice this morning. Would be fabulous to be able to email and then get on with my day but perhaps that tech is too complex :-D

@VodafoneUK Can you tell me why it is so hard to cancel my broadband contract?

@VodafoneUK I ordered a new phone last Saturday and it said it would be dispatched in 1-3 days but its still only saying order confirmed on the tracking. Are things just taking time because of black Friday or could there be an issue with my order? Thankyou!

Can't help thinking that being transferred 4 times for a simple account question means your customer service system has got too complicated @VodafoneUK. Maybe drop the chatbot and invest in training for real people so that they can answer a wider range of queries?

@VodafoneUK Worst customer service I’ve experienced. Tell you one thing. Experience another. If they tell you a delivery in 1 week expect at least 3

@VodafoneUK hi. I’m having trouble updating my voicemail greeting. I keep getting an Error 1035 pop up. I’ve tried resetting network, doing this with 4G and airplane mode. Still says the same thing. Can you help me please?

If @VodafoneUK help me out of this contract they’ll have another customer without question. The sooner I can leave @o2 without paying for the contract buyout - which I think is a liberty given I’ve never had what I’m paying for - the better.

My 4G LTE is at 1mbps everywhere I go, but when I tried my wife’s @VodafoneUK SIM card in my phone I was getting 30mbps. Which suggests to me that the excuses about masts, network contention, and my device being the problem from @o2 is nonsense

@VodafoneUK The offer is no longer available. I need my previous order upheld. Given that it seems there is no customer support available even to get a confirmed order actually installed, I’m no longer sure I want to chance it with a 2 year contract with Vodafone.