Vodafone outages and service status in Edinburgh, Scotland

Problems in the last 24 hours in Edinburgh, Scotland

The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Edinburgh, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Edinburgh, Scotland

The most recent Vodafone outage reports came from the following cities: Dunfermline, and Edinburgh.

City	Problem Type	Report Time
Dunfermline	Phone	21 hours ago
Edinburgh	Internet	13 days ago
Edinburgh	Internet	17 days ago
Edinburgh	Internet	2 months ago
Edinburgh	Internet	5 months ago
Edinburgh	Internet	5 months ago

Nearby cities with recent reports

Community Discussion

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Vodafone Issues Reports Near Edinburgh, Scotland

Latest outage, problems and issue reports in Edinburgh and nearby locations:

• 
  Jings, it’s Wag! #FBSI (@TotalWag) reported 23 seconds ago from Edinburgh, Scotland

  Hey @vodafoneUK why is it impossible to change my address on your site? Phone app, website and online assistant all fail. This should be simple. Get it sorted!

• 
  Kirsty Andrews (@KirstyThinks_) reported 2 minutes ago from Edinburgh, Scotland

  Customer services at @VodafoneUK literally have me in tears tonight with their staffs complete lack of empathy or apparent want to help people

• 
  Catherine Gillon (@CatherineGillon) reported 4 minutes ago from Edinburgh, Scotland

  @VodafoneUK now stood for 35 mins in the gyle store waiting to pick up my new phone. 3 staff who have been with same customer since I got here. Not good enough. People behind just left to go to carphone warehouse.

• 
  Rachael Santangelo (@Beleza_Rach) reported 4 minutes ago from Edinburgh, Scotland

  @VodafoneUK But its not really the point. I was given a code last night. I can't retrieve it and I've to wait 3 days for them to fix it. I try new links l,they don't work. Why is it always the same drama? Its almost like you promote the scheme to get the businesss but don't want to honour it

• 
  Rachael Santangelo (@Glam_Rach) reported 17 minutes ago from Edinburgh, Scotland

  @VodafoneUK @magentawillow @VodafoneUK there are problems uk wide... I'm Edinburgh. Maybe it would be helpful if all your operatives knew this rather than some explaining that and some suggesting DMs

• 
  Luke 🤙🏽 (@LSkinn17) reported 18 minutes ago from Kinghorn, Scotland

  @BradleyWorley84 @Dazsly @VodafoneUK Says "Mr Robot" stick to your iPhone or Samsung ya roaster. Huawei is far from as intrusive as either of those. Idiot.

• 
  David Sinclair (@Brickinoz2002) reported 21 minutes ago from Mid Calder, Scotland

  @VodafoneUK really getting annoyed with Vodafone’s inability to do a phone upgrade they are now saying they haven’t received our old phone when it was handed in to their store as they never sent out the pack for it I think I might need to move our whole family to EE at this rate

• 
  Matteo Doni 🇬🇧 (@Todoleo) reported 23 minutes ago from Edinburgh, Scotland

  @VodafoneUK According to Katie (who called me) I won't be able to have the service until CityFibre wire the service shaft inside my building. I'm very upset as I took an afternoon off work for the installation and had no communication from Vodafone about the cancellation of my service. 1/2

• 
  Rachael Santangelo (@Beleza_Rach) reported 29 minutes ago from Edinburgh, Scotland

  @VodafoneUK I raise an issue with Vodafone advantage Thursday. I was told they would get back within 72 hrs. I'm just wondering If that includes weekends? Thanks

• 
  Murray Grubb Jnr (@MurrayGrubbJnr) reported 33 minutes ago from Kirkcaldy, Scotland

  Been with @VodafoneUK for 6 months and it has never once been reliable. Their routers reliability and supposed delivery speeds are a thing of legend. Unfortunately the truth is they are awful and leave you to countdown 18 months with sheer anger

• 
  Michaela🎃Turner (@Michaela_v89) reported 33 minutes ago from Edinburgh, Scotland

  @VodafoneUK @trustedreviews How?!? I have had an issue for over a month and no one can help me, it’s so messed up you can’t even understand your mistakes to untangle it to let me even leave! 🤯

• 
  G (@ginandtoxicuk) reported 34 minutes ago from Dunfermline, Scotland

  Ah help look at DMs @VodafoneUK @Vodacom @VodafoneGroup my iPad order ia missing

• 
  Ross Boyce (@Happy_Appetite) reported 38 minutes ago from Longniddry, Scotland

  @japster2008 @VodafoneUK 2/2 given that my wife is a lawyer and runs the regulatory liaison for one of the UK’s biggest banks, I look forward to my “customer detriment” complaint.. be afraid @VodafoneUK , you have no idea who or what I am.

• 
  Ross Boyce (@Happy_Appetite) reported 40 minutes ago from Longniddry, Scotland

  @ChefWayner @MelissaCole @japster2008 @VodafoneUK @DailyMailUK I’m actually looking forward to this going to court, it’s a walk-over for me and the easiest way to get them to repair my credit file. Given my Mrs is a lawyer and leads consumer credit relations with the regulator, I know exactly what complaints to make - customer detriment main

• 
  Joe Brock (@josephbrock) reported 41 minutes ago from Edinburgh, Scotland

  @VodafoneUK Hello. I wasn’t asking if there was a way to cancel over social media. Either via the online portal or a letter I can write? I do not want to go through the retentions process as it’s soul-destroying. I have replaced the mobile broadband with 1Gbps fibre so it is superfluous.

• 
  Colin Ramsay (@Coj1875) reported 42 minutes ago from Edinburgh, Scotland

  @VodafoneUK @palindromic_bob Do you think you could make me happy by unlocking my phone, been waiting several weeks now and your customer service seem to be just ignoring me now.

• 
  Artois Storzin 🏴󠁧󠁢󠁳󠁣󠁴󠁿❤️🇱🇻❤️🇪🇺 (@unsealingend) reported 43 minutes ago from Edinburgh, Scotland

  @VodafoneUK when u will fix 4G/5G in Edinburgh city centre? You should be voted the worst mobile internet of decade.

• 
  Paul Carnie (@paul_carnie) reported 53 minutes ago from Edinburgh, Scotland

  @VodafoneUK Thanks for the reply. Firstly can we have an indication on how long this issue will take to resolve? Also will I and many others be compensated for the downtime?

• 
  Graham Henderson-King (@gkse16) reported 54 minutes ago from Edinburgh, Scotland

  @dolantalks @VodafoneUK They did the late payment charge for months with me when it was entirely down to them as they chose the day to take the direct debit. Took me really kicking off Judge Judy style to get resolution after a very snide ******* the phone said that I was an habitual late payer.😳

• 
  Carrie Rennie (@whatsupdoch) reported 57 minutes ago from Edinburgh, Scotland

  @VodafoneUK I would love to see ear pods for the iPhone as I’ve never had them and sick of getting tangled in the wires🤣 @pinkprincesskap

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Liam (@LiabilityLiam) reported 5 minutes ago

  @SimonDanczuk @VodafoneUK As of 1 hour ago I became a new customer of theirs :)

• 
  Alan Handyman (@AlanHandyman4u) reported 7 minutes ago

  Vodafone cease order stuck in Openreach CSS (DI7007595). Plusnet confirmed it’s Vodafone’s, BT’s order failed (CON‑0004). I’ve been unable to switch for months and Vodafone won’t escalate to Openreach SMC. @VodafoneUK @Ofcom can you help?

• 
  geo (@heytherewxirdos) reported 8 minutes ago

  @VodafoneUK is your network down in london? having bad connectivity issues here. connected to box but speeds are so slow

• 
  King Louis XIII (@GoodKingLou) reported 9 minutes ago

  Cancel @VodafoneUK... They're clearly happy to provide the Data for the phones upon which some of these invaders have co-ordinated and recorded their crimes...

• 
  Chris Wilson (@Wilboy82) reported 10 minutes ago

  @VodafoneUK Absolute shambles. Home Move booked weeks ago, I’ve now moved, and you’ve cancelled it. I’m paying for broadband at a house I no longer live in AND paying extra for temporary internet. Can’t even contact you because your systems are down. Sort this out!

• 
  Ironwarrior73 (@Ironwarrior73) reported 11 minutes ago

  @VodafoneUK I’m absolutely disgusted and appalled that you’re giving free SIM cards to illegal foreigners while you’re charging me a British coin! You are a disgrace! I won’t be renewing my contract once it’s finished and I e been a customer for 20 years!

• 
  Gem (@welsh_girlie) reported 14 minutes ago

  @VodafoneUK Broadband activated last Friday. Tried to login the app. The forgotten username button doesn’t work and when I press forgot password it tells me a password is needed. Scrapped that and logged in online and it’s saying my first bill is double what it should be!?!

• 
  🏴󠁧󠁢󠁳󠁣󠁴󠁿 PK 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@PedzKeenan) reported 15 minutes ago

  If @VodafoneUK ever offer you the chance to switch to an e-sim, under no circumstances accept. The service and signal is a disgrace

• 
  Or Sassur (@Orsassur2) reported 16 minutes ago

  @VodafoneUK, I am publicly raising a serious complaint about the appalling treatment I received at one of your stores in London. I entered your store for one simple and perfectly legitimate purpose: to purchase a Vodafone SIM card. I was not asking for a favour, demanding special treatment, or attempting to obtain anything extraordinary. I was a prospective customer who walked into a Vodafone shop expecting the most basic standards of courtesy, professionalism and respect. What I encountered was the complete opposite. Instead of being treated as a customer, I was made to feel as though I had walked into a high-security government facility and was somehow an enemy of the Crown. The attitude of some members of staff was astonishingly arrogant, hostile and unnecessarily confrontational. Their behaviour created an atmosphere in which a simple commercial transaction became an unpleasant confrontation. What makes this even more disturbing is the apparent attitude towards customers who dare to question or challenge poor service. Rather than calmly explaining the situation and attempting to resolve the matter, the interaction became increasingly hostile. I was confronted with behaviour that I perceived as intimidating, including what I understood as threats when the staff did not want to deal with my request. Let us be absolutely clear: customers are not supposed to be intimidated into silence because an employee does not want to provide assistance. A Vodafone employee is not a police officer, immigration official, security agent or member of the Secret Service. A shop is a commercial environment. Customers have the right to ask questions, request assistance and expect reasonable explanations without being treated as suspects. The irony is almost unbelievable. Vodafone is a telecommunications company whose entire business depends upon people choosing to communicate with you. Yet my experience was one in which communication, courtesy and basic customer service appeared to have been abandoned at the very moment they were most necessary. I have travelled to London and deliberately chose Vodafone as a major and internationally recognised telecommunications brand. I expected British standards of professionalism. Instead, I encountered an experience that was embarrassing—not for me, but for the company whose name was displayed above the door. A major telecommunications company should understand that its reputation is not built only through advertising campaigns, impressive websites and corporate slogans. Reputation is built in the shop, face-to-face, when an ordinary customer walks through the door. That is precisely where Vodafone failed me. I therefore expect Vodafone UK to investigate this incident properly, identify the employees involved, review any available CCTV and internal records, and determine whether the conduct I experienced complies with Vodafone's customer-service standards and employee policies. I am not asking for preferential treatment. I am asking for accountability. If Vodafone believes that treating prospective customers with arrogance, hostility and intimidation is acceptable, then Vodafone should say so publicly. If it does not, then it should demonstrate that through action rather than another generic corporate apology. @VodafoneUK, your logo may be recognised around the world, but no brand is bigger than the people who represent it. When those representatives treat customers with contempt, they damage the brand far more effectively than any competitor ever could. I went into a Vodafone store in London intending to become a customer. I walked out wondering why anyone would willingly choose to be one. That should concern you far more than this complaint.

• 
  AlbaGuBrath (@freewullie_lyn) reported 17 minutes ago

  @Iromg @VodafoneUK Found out recently that RNLI do NOT go to the rescue of Fishermen in trouble!!! Wtaf ... transport boat people but won't go to Fishermen in trouble... no more money for them