Vodafone Outage in Edinburgh, Scotland

@VodafoneUK my partner is tearing his hair out with the absolutely shocking customer service. Just been on the phone for 45 mins and agent said she was taking her break now and will phone back later! I suspect not. So angry 😡

@ChefWayner @MelissaCole @japster2008 @VodafoneUK @DailyMailUK I’m actually looking forward to this going to court, it’s a walk-over for me and the easiest way to get them to repair my credit file. Given my Mrs is a lawyer and leads consumer credit relations with the regulator, I know exactly what complaints to make - customer detriment main

@japster2008 @VodafoneUK 2/2 given that my wife is a lawyer and runs the regulatory liaison for one of the UK’s biggest banks, I look forward to my “customer detriment” complaint.. be afraid @VodafoneUK , you have no idea who or what I am.

@VodafoneUK sorry I know you guys are really busy but I'm eligible for upgrade in 3 weeks but battery awful. Cannot find anywhere how I can just pay charge for early upgrade. Thank you

@VodafoneUK red entertainment. I’m having problems activating Spotify. I contacted online callcentre but they haven’t fixed it. Can you help.

@VodafoneUK Thanks Ryan, as a Vodafone customer I am aware of that great offer, but I was wondering if there was something that could be offered to potential non Vodafone customers and/or non data customers. (We’re talking about senior citizens who might only have a basic mobile phone)

@VodafoneUK I keep getting 'Vodafone age restricted content controls' page even though it's showing 'Adult content is unblocked' in my account. Seems like it’s one problem after another!

Dear @VodafoneUK when do you think you might respond to my complaint submitted in Jan 20 about your most awful customer service and followed by letter to your CEO - no acknowledgement & no response to my account being locked by you since 9 Nov 19! @MoneyTelegraph @BBCRadio4

@VodafoneUK I now can’t make phone calls OR use my data. Trying to speak to your complaints team is impossible. 5 days later and still no resolution or confidence that it will be fixed soon. Your network checker still shows everything being ‘good’. Come on Vodafone, sort it out!

@VodafoneUK I’m STILL having problems with my data in Edinburgh. I haven’t encountered this before until 5g was introduced to the city and since then it’s happened twice for days at a time. Please help!

@VodafoneUK what's going on with your 4G service in Edinburgh. Its been coming and going for a couple of hours.

Only 6 months in and yet again back onto @cedrsays to raise a complaint about @VodafoneUK for the second time for over charging and refusing to stop charging for a contract that finished the end of November. Absolute disgrace of a network. 10 years a customer and def my last!

@VodafoneUK my phone has been away with you guys for repair, following on from a diagnostic from Apple to say there was a hardware issue with the phone. I have collected this today and the phone still does not connect to the internet - I also note that the notes from your repair

@VodafoneUK More than a little disappointed that I had to call customer services to discover my fibre install for tomorrow is cancelled. Really annoyed that the system shows the original operator got an error but made no effort to contact me, instead cancelling the order...

@VodafoneUK are the worst company & their customer service is a joke😤😤

@VodafoneUK not impressed that I have to wait until day after contract finishes to change to sim only. I’ve been a customer for over 20 years never get great deals (have 2 accs with you!) poor customer care #noloyalty

3 hour wait to try and upgrade with @VodafoneUK or just move carriers to a cheaper deal 🤔 I assume the last stage of the customer journey is just called ‘****’em’ #customersupport #cx #servicedesign

@VodafoneUK - Edinburgh shop poor service today, no help and would not use them again 😡

@VodafoneUK signal still awful at Edinburgh Airport...puts me off travelling from here!

@ghacking @VodafoneUK Iv had the same issues mate Absolutely brutal. These Charleston’s took my order knowing full well they had none in stock

@heyimdaf @ThreeUK @VodafoneUK I'm getting about 25/25 Mbps with two bars signal on one end of my flat. On the other end I get five bars signal, but only a few kbps - unusable.

@VodafoneUK Thank you, is it best for her to use the chat? The problem is she can’t talk to you and look at the box at the same time as she has no signal!

Can you fix your Internet ffs @VodafoneUK

@StephenParaOx Not on @VodafoneUK are you? I suppose To have 4G but it’s as slow as 2G or worse.

@wezer226k @VodafoneUK Hi Wesley, I've had the same problem and Vodafone have been promising me for 15 years they'll solve it. Their phone systems are diabolical, their customer service is the worst in the telecoms industry, they cheat and lie to customers and @ofcom sit and watch. Madness

@LittleJames__ @VodafoneUK I have been trying to talk to them for over a month but they continually fail to provide any form of service. That includes lying and making many multiple promises they dont keep. Say well away.

@VodafoneUK @mgalvers Roughly translated, we are hiding behind DMs but we'll still do nothing to help you

I have Vodafone number and i am facing issue about incoming calls with same and second thing is airtel store manager says that this number is in airtel company. how is this possible? This number is already running in Vodafone. @VodafoneIN @airtelindia @VodafoneUK

@VodafoneUK huge problems with Huwawei 5G CPE pro. Has to be reset multiple times a day. Constantly drops signal. Supposed good signal in the area. External aerial bought. In a contract for two years. What do we do?

Nice to see @VodafoneUK are still as incompetent as ever - after waiting 95646 days to be able to see an actual bill for what I’m paying, they’ve mischarged me - what a shock, now what are you going to do about it - I’m sick of these constancy issues with you?