Vodafone Outage in Leicester, England

Great customer service from @VodafoneUK... Not! Nothing like rewarding customer loyalty hey!

@VodafoneUK. Sirs, my Son has a basic cheap payg mobile. It's on Vodafone, as it has from the beginning. He has a message about the points value he can use. Problem he cannot access the Internet. Number ends 3333. Can I phone 191 to get the points onto his phone

@VodafoneUK @EE @O2 @ThreeUK The problem here is that most of the thick pricks doing this can't read. Or don't trust mobile phones so won't be on twitter....

@VodafoneUK Erm, your Advisor is called Aria and I’m a customer names Jamie, strange Beth 😉 And I don’t know, I like the look of my brothers phone and he’s got a Samsung S10.

@VodafoneUK i need help! I have a phone contract with you...

@LetsHaveGaybies @VodafoneUK Oh dear! My friends at @VodafoneUK will be able to help. I see they have replied to the Tweet, please DM them so they can assist x

@VodafoneUK I need help... Your ignoring me 😭

Hello @VodafoneUK for 6 months of nightmare with you & your customer service agent, and you offer me a measly £10. Glad to have cancelled my contract today with you. A total disgrace!!

@VodafoneUK well tonight have no broadband as you have taken over my broadband without permission after cancelling my move from BT. now I have no broadband to work! So guess what a loyal customer will be leaving Vodafone for BT both BB & all 4 family mobile lines

@VodafoneUK Oh I see I cancel my Direct Debit your confused and now You want to talk to me. #Amazing

@cfc18881 @VodafoneUK Spoke to someone abroad I couldn’t understand discussing account who promised to ring back. Now they’ve offered to ring me but can’t as account not in my name. Absolutely farcical company customer service is rubbish

@VodafoneUK Oh look the bog standard reply you get every time you say something bad about @VodafoneUK and the offer to sort it that never materialises

@jwiles77 @VodafoneUK Asked me what they could do I said ring me Monday from UK call centre. Reply oh I’m not at work Monday anything I can do over social media to help. It’s laughable Very Poor customer service Jules

@jwiles77 @VodafoneUK It’s just ridiculous all these overseas call centres massive language barrier. They don’t care about you once your signed up it’s just about taking your money. Very poor service I’m Not a happy customer at all

@dsandy6237 @VodafoneUK Don’t know yet but don’t care I’ve had enough of them. There terrible

@sianelss @VodafoneUK That's terrible, my friend xx

@RoyalAlbertHall Thank you for the prompt reply. In fact I see where the problem is.@VodafoneUK network was clearly having problems this morning. AGAIN! Once I switched to @ThreeUK it went through…minutes to spare.

@davidgraham809 @ODEONCinemas @VodafoneUK Same problem... I planned 2 weeks in advance to see the movie, we got there, they said you can't use it because we're a luxe cinema.

@markshaw @VodafoneUK @ThreeUK When I got my last iPhone the lady at O2 told me they don't lock their phones any more. Not sure if that's true or applies to all. You could get a SIM from a friend on another network and try it.

@VodafoneUK Got my S10 on order now... Issue was solved concerning my upgrade.

Buck up @Twitter , @BTCare and @VodafoneUK ; donkeys this lame and slow get for glue...

@VodafoneIN You guys are so shameless that even after 10 days of complaints, Not a single person called me to resolve my issue. What a great standard of customer service !!! Hats off @VodafoneGroup @VodafoneUK @TRAI @DoJ_India @PMOIndia @GoI_MeitY @HRDMinistry @BBCIndia @timesofindia

@VodafoneUK Hi, I'm trying to talk to customer service about my broadband but when I phone up I get cut off instead of redirected and now the chats not working. I have a constant reoccurring issue with dropped broadband speed

@MarleyThirteen Try @VodafoneUK Marley Use the same BT bit into your house but have their own faster lines and infrastructure outside and to the Internet Rarely any issues and hasn't gone down during periods that both BT and Virgin have Plus the support team are top!!

@VodafoneUK #VodafoneBroadbandScam I purchased new broadband connection which got installed on 19th may, but so far my service is not activated yet. I'm calling everyday 2 2nd level tech team but team has no clue what is going on and why it is not yet up and running.

Worst internet tonight man, disconnected from stream 4 times now... cheers @VodafoneUK !

@VodafoneUK @Chrisbax8 Speak to the insurance team when you call 191 say insurance and it put you thought to them then press the option to claim customer won’t be able to assist because of the. Data protection

@VodafoneUK , top tip for your staff, please remember to mute your mic before slagging the customer off!

@VodafoneUK And the lack of further response enhances and strengthens my first point that your customer service is poor... my wife is a care worker who needs her phone to access files and locations of her clients.... she pays insurance... this is poor, very poor

@VodafoneUK It seems that your engineers have done a great job as my network returned at 6:30 this morning. It was just a shock that I couldn't find anything about it online