Vodafone outages and service status in Leicestershire, England

Problems in the last 24 hours in Leicestershire, England

The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Leicestershire, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Vodafone Issues Reports Near Leicestershire, England

Latest outage, problems and issue reports in Leicestershire and nearby locations:

• 
  Jamie Lewis Rennie (@JLROnIceUK) reported 4 minutes ago from Leicestershire, England

  @VodafoneUK Well it's true! I understand you need to pay for these but as a customer when it's free, it meant to be free, without P&P, so truth, it's not free at all is it?

• 
  Martin Underwood (@312mju) reported 4 minutes ago from Kirby Muxloe, England

  @VodafoneUK 1 hour waiting time on the phone. Disgusting and that Tobi thing awful

• 
  CNR (@CJSTMN) reported 5 minutes ago from Braunstone, England

  @VodafoneUK I’m looking to cancel some extra data that’s been added to my plan but can’t access my vodafone account to do this, can you help pls

• 
  Jamie Lewis Rennie #StayHomeSaveLives (@JLewisRUK) reported 7 minutes ago from Leicestershire, England

  @VodafoneUK Erm, your Advisor is called Aria and I’m a customer names Jamie, strange Beth 😉 And I don’t know, I like the look of my brothers phone and he’s got a Samsung S10.

• 
  Damian Kinsella (@damiankinsella8) reported 8 minutes ago from Melton Mowbray, England

  Hello @VodafoneUK for 6 months of nightmare with you & your customer service agent, and you offer me a measly £10. Glad to have cancelled my contract today with you. A total disgrace!!

• 
  Robert Mason (@masonrj1) reported 10 minutes ago from Wysall, England

  @VodafoneUK @EE asked for early termination fee to be waived on one of my 5 accounts at #vodafone no acknowledgement of loyalty to waive a fee. It took me over TWO hours to sort... Let’s hope EE service has better service!!! 😢 #badexperience #nointerest #notbothered

• 
  Jamie Lewis Rennie (@JLewisRUK) reported 16 minutes ago from Leicestershire, England

  @LetsHaveGaybies @VodafoneUK Oh dear! My friends at @VodafoneUK will be able to help. I see they have replied to the Tweet, please DM them so they can assist x

• 
  Steve Forsyth (@SteveForsyth1) reported 19 minutes ago from Leicestershire, England

  @jwiles77 @VodafoneUK It’s just ridiculous all these overseas call centres massive language barrier. They don’t care about you once your signed up it’s just about taking your money. Very poor service I’m Not a happy customer at all

• 
  𝐂𝐡𝐥𝐨𝐞 (@ChloeP96) reported 25 minutes ago from Anstey, England

  @VodafoneUK why does my phone have no service?

• 
  Jamie Lewis Rennie (@JROfficialUK) reported 26 minutes ago from Leicestershire, England

  @VodafoneUK I need help... Your ignoring me 😭

• 
  Ghost Nation (@jigsaw196) reported 27 minutes ago from Leicestershire, England

  @VodafoneUK Got my S10 on order now... Issue was solved concerning my upgrade.

• 
  Chris Jones (@Chris211162) reported 28 minutes ago from Kirby Muxloe, England

  @sianelss @VodafoneUK That's terrible, my friend xx

• 
  Andy Lewis (@5CATFish) reported 41 minutes ago from Groby, England

  @VodafoneUK are you having network issues? My team who are spread all over UK are having trouble with phone calls texting and intermittent internet

• 
  Steve Forsyth (@SteveForsyth1) reported 44 minutes ago from Leicestershire, England

  @VodafoneUK Oh I see I cancel my Direct Debit your confused and now You want to talk to me. #Amazing

• 
  CHLᎧE (@ChloeP96) reported 48 minutes ago from Anstey, England

  @VodafoneUK i need help! I have a phone contract with you...

• 
  Sebastian Garner (@sebgarner) reported 49 minutes ago from Oadby and Wigston, England

  @VodafoneUK what bunch f’whits all I want do is up grade one of my phones but I was asked so many security questions it was bloody ridiculous so Vodafone I tell you what I will move the number to EE who is far better network and don’t employ unhelpful idiots

• 
  Glenn (@glennworth) reported 57 minutes ago from Narborough, England

  @VodafoneUK @EE @O2 @ThreeUK The problem here is that most of the thick pricks doing this can't read. Or don't trust mobile phones so won't be on twitter....

• 
  Steve Forsyth (@SteveForsyth1) reported 57 minutes ago from Leicestershire, England

  @dsandy6237 @VodafoneUK Don’t know yet but don’t care I’ve had enough of them. There terrible

• 
  Steve Forsyth (@SteveForsyth1) reported 59 minutes ago from Leicestershire, England

  @VodafoneUK Oh look the bog standard reply you get every time you say something bad about @VodafoneUK and the offer to sort it that never materialises

• 
  Gareth Lloyd 🇪🇺🏴󠁧󠁢󠁷󠁬󠁳󠁿🇬🇧 (@El_Lloydie) reported 59 minutes ago from Leicestershire, England

  Great customer service from @VodafoneUK... Not! Nothing like rewarding customer loyalty hey!

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Or Sassur (@Orsassur2) reported 7 minutes ago

  @VodafoneUK @VodafoneUK, your customer service in London was an absolute disgrace. I went to your store simply to buy a Vodafone SIM card and was treated like an enemy of the Crown rather than a potential customer. The attitude of the staff was arrogant, hostile and completely disproportionate to such a simple request. When a customer challenges poor service, your employees should not respond with intimidation, threats or an attitude designed to make the customer feel unwelcome. Your store staff are there to serve customers—not interrogate them as if they were members of the Secret Service. I expected professionalism from a major British telecommunications company. Instead, I experienced arrogance, hostility and behaviour that left me questioning whether Vodafone actually wants customers. @VodafoneUK, is this really the standard of customer service you consider acceptable in London? Because if so, the problem isn't the customer. The problem is Vodafone.

• 
  Heather Roberts (@HvrRoberts) reported 8 minutes ago

  @VodafoneUK Why have you not replied to my message from 2 weeks ago! No longer relevant! I can now upgrade my plan but the best deal will cost me another £10 a month whilst you help illegal immigrants! Shame on you!

• 
  Granny H 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧 (@Heather22311814) reported 9 minutes ago

  Cancel @VodafoneUK 👇👇👇

• 
  Mr Paul Newman (@MrPaulNewman) reported 13 minutes ago

  If I was a @VodafoneUK customer- I wouldn’t be as of today

• 
  Nabootique (@Vince_Noir77) reported 19 minutes ago

  @Iromg You can be with criminal supporting @VodafoneUK or you can support your country. You cant do both. Does @VodafoneUK realise they are throwing women off these boats mid crossing? This is a criminal organisation.

• 
  BazLogic (@BazLogicUK) reported 19 minutes ago

  @VodafoneUK I’ll be cancelling next week, customer with you for last 20years.

• 
  Gram40 (@Gram40270969) reported 22 minutes ago

  @VodafoneUK IVE TRIED TWICE TO UPGRADE!!! Been a customer for over a decade…. Absolute joke… I’ll go to Tesco what a tobi

• 
  Rogue One (@RogueOne18) reported 25 minutes ago

  @EricFor1173540 @dave43law They don’t they provide them to charities who support people who have been assessed & accepted into the Asylum System (mostly families). NOT illegal immigrants. I’m sure @VodafoneUK legal team will be taking a very serious look at these accusations.

• 
  Or Sassur (@Orsassur2) reported 26 minutes ago

  @VodafoneUK, I am publicly raising a serious complaint about the appalling treatment I received at one of your stores in London. I entered your store for one simple and perfectly legitimate purpose: to purchase a Vodafone SIM card. I was not asking for a favour, demanding special treatment, or attempting to obtain anything extraordinary. I was a prospective customer who walked into a Vodafone shop expecting the most basic standards of courtesy, professionalism and respect. What I encountered was the complete opposite. Instead of being treated as a customer, I was made to feel as though I had walked into a high-security government facility and was somehow an enemy of the Crown. The attitude of some members of staff was astonishingly arrogant, hostile and unnecessarily confrontational. Their behaviour created an atmosphere in which a simple commercial transaction became an unpleasant confrontation. What makes this even more disturbing is the apparent attitude towards customers who dare to question or challenge poor service. Rather than calmly explaining the situation and attempting to resolve the matter, the interaction became increasingly hostile. I was confronted with behaviour that I perceived as intimidating, including what I understood as threats when the staff did not want to deal with my request. Let us be absolutely clear: customers are not supposed to be intimidated into silence because an employee does not want to provide assistance. A Vodafone employee is not a police officer, immigration official, security agent or member of the Secret Service. A shop is a commercial environment. Customers have the right to ask questions, request assistance and expect reasonable explanations without being treated as suspects. The irony is almost unbelievable. Vodafone is a telecommunications company whose entire business depends upon people choosing to communicate with you. Yet my experience was one in which communication, courtesy and basic customer service appeared to have been abandoned at the very moment they were most necessary. I have travelled to London and deliberately chose Vodafone as a major and internationally recognised telecommunications brand. I expected British standards of professionalism. Instead, I encountered an experience that was embarrassing—not for me, but for the company whose name was displayed above the door. A major telecommunications company should understand that its reputation is not built only through advertising campaigns, impressive websites and corporate slogans. Reputation is built in the shop, face-to-face, when an ordinary customer walks through the door. That is precisely where Vodafone failed me. I therefore expect Vodafone UK to investigate this incident properly, identify the employees involved, review any available CCTV and internal records, and determine whether the conduct I experienced complies with Vodafone's customer-service standards and employee policies. I am not asking for preferential treatment. I am asking for accountability. If Vodafone believes that treating prospective customers with arrogance, hostility and intimidation is acceptable, then Vodafone should say so publicly. If it does not, then it should demonstrate that through action rather than another generic corporate apology. @VodafoneUK, your logo may be recognised around the world, but no brand is bigger than the people who represent it. When those representatives treat customers with contempt, they damage the brand far more effectively than any competitor ever could. I went into a Vodafone store in London intending to become a customer. I walked out wondering why anyone would willingly choose to be one. That should concern you far more than this complaint.

• 
  Chris Danaher (@bigdanaher) reported 28 minutes ago

  @VodafoneUK wifi is down, no known issues in the area, cannot seem to reach anyone for help. What’s going on?