Vodafone outages and service status in Reading, England

Problems in the last 24 hours in Reading, England

The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Reading, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Reading, England

The most recent Vodafone outage reports came from the following cities: Reading, and Farnborough.

City	Problem Type	Report Time
Reading	Internet	12 hours ago
Reading	Wi-fi	15 days ago
Farnborough	Phone	21 days ago
Reading	Internet	2 months ago
Yateley	Internet	3 months ago
Didcot	Internet	3 months ago

Community Discussion

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Vodafone Issues Reports Near Reading, England

Latest outage, problems and issue reports in Reading and nearby locations:

• 
  Òmar (@S11OAS) reported 26 seconds ago from Maidenhead, England

  Hi @VodafoneUK Which way is best to make a serious complaint, after a shocking, disrespectful, and repulsive experience in the Maidenhead store yesterday. Miriam and Suaray were a disgrace to your company unfortunately.

• 
  Martyn rackley (@ratboy1980) reported 5 minutes ago from Wokingham, England

  Good afternoon.just had the worst experience I have ever had from one of your store manager’s.@VodafoneUK I think it is a bad effect on your company and to think it’s ok to treat customers like it #notgoodmanagement @VodafoneGroup

• 
  The Volunteer (@Rescue_999) reported 5 minutes ago from Camberley, England

  @VodafoneUK @BBCWatchdog @MoneySavingExp Is it legal to charge a customer full price three months after the hardware was paid for and contract expired and then ignore that customer complaint?

• 
  Pete (@petsco) reported 15 minutes ago from Streatley, England

  @VodafoneUK how can I get my CUPID code please. Unfortunately your customer service doesn't appear to know anything about them...

• 
  J8y (@JoeBaguley) reported 16 minutes ago from Marlow Bottom, England

  @SimonRichards0n @VodafoneUK Forward them to 7726 (“SPAM”) to help educate their ‘ML/AI’ or ‘automated blacklisting’ or ‘person with spreadsheet’ or whatever it is they are using to stamp on these things.

• 
  Jay Pittaway (@JayPittaway) reported 18 minutes ago from Hook, England

  @VodafoneGroup @VodafoneUK I have had no network or service now for over 30 hours. I have visited your store, discussed the matter with your online chat and spoke to your customer service team. Told it can tak another 24 hours, but then still no guarantee. Please sort, urgently

• 
  Andrea (@nexthopself) reported 22 minutes ago from Shinfield, England

  36 hours of broadband hard down, no details from @VodafoneUK so far. #Fail

• 
  Ryan Byford (@cobysaur) reported 27 minutes ago from Wokingham, England

  I wonder if @virginmedia and @vodafoneuk use the same backbone or something. Both services are down or extremely slow since 17:00

• 
  Mitalee Nubeebuckus (@mitalee05) reported 30 minutes ago from Bracknell, England

  @VodafoneUK see how many times I tried to cancel 07553822031 which has been issued by a serious mistake from your side. Neither chat or twitter helping me. 191 never picks up. I have been trying hours and hours. On 29 March I tried to cancel my 070 number so that I can move

• 
  PAUL WOGEL Snr (@paulwogel) reported 31 minutes ago from Sandhurst, England

  @Tom0244112 @VodafoneGroup @VodafoneUK Customer support worthless- was with them 4 weeks promised 24mbs, lucky if we got over 11mbs - now with Sky get around 30mbs

• 
  Stevie Stevie (@Gobshy8e) reported 33 minutes ago from Marlow Bottom, England

  @VodafoneUK It’s funny. Been with you since 1993 and on leaving I was told I’d lose my loyalty discount. I have never had a discount. So long.

• 
  Philip K (@PSRK76) reported 34 minutes ago from Wokingham, England

  @VodafoneUK Kelly, thanks for the reply, just wish it was true. So they have reappeared on your website, as soon as the discount offer ended and nope, the offer did not come back. Very disappointing Vodafone, not something I hear that friends on other networks ever have an issue with.

• 
  Mitalee Nubeebuckus (@mitalee05) reported 34 minutes ago from Bracknell, England

  @VodafoneUK it was my fault that due to lack of intelligence and low intellect a wrong number was disconnected by vf. Please can someone call me positively by tomorrow at my 07450 283 441 number to cancel 07553822031. It is giving me too much stress to the point that I m sick.

• 
  Grant Baartman (@gb20man) reported 41 minutes ago from Bracknell, England

  Intermittent network service from @virginmedia again, seems I need to use my reliable personal hotspot from @VodafoneUK - at least I have a fallback plan.

• 
  Mitalee Nubeebuckus (@mitalee05) reported 43 minutes ago from Bracknell, England

  @VodafoneUK Please someone can call me urgently as I don't want to get stuff with another contract for 40 pounds a month. Else I have to make a complaint to higher authority. The idea was to put me in a temporary number to retain my old number not to stuck me with a new contract.

• 
  Cara (@Haribocheeks) reported 47 minutes ago from Bracknell, England

  @VodafoneUK I’ve called twice now to notify You I’m moving. 1st time you hung up, 2nd time your voice assistant wasn’t giving me the right option. To save my sanity, could someone help me? Via message or direct call would be fab.

• 
  billionaire babe (@yolseeey) reported 50 minutes ago from Maidenhead, England

  To make matters worse I’m working from home and my phone internet can not sustain the amount of work I need to be doing. @VodafoneUK you need to fix this !!!

• 
  Andrew Cox (@andrewcox63) reported 53 minutes ago from Maidenhead, England

  @VodafoneUK Dear Vodafone, I called up with a complaint 4th Feb, your colleague told me he would need to investigate but would get back to me in 24 hours. I'm still waiting.......!! #crapservice #loyaltydoesyounofavours

• 
  Beth Millican (@BethMillican_) reported 57 minutes ago from Reading, England

  I have never in my life spoken with a more incompetent customer service team than @VodafoneUK

• 
  Nicola Dormer (@ninetynineand90) reported 59 minutes ago from Reading, England

  @uberkim @PeteG1973 @VodafoneUK I take particular issue with ‘big’.

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Bill Oldfield (@billoldfield) reported 2 minutes ago

  Message for @vodafoneUK There's a total network failure in DL2 3AA for over 48 hours now. Multiple routers and phones entirely down, no data and poor phone reception. Business and home offline on a Sunday. The network checker doesn't recognise the failure.

• 
  Or Sassur (@Orsassur2) reported 2 minutes ago

  @VodafoneUK, I am publicly raising a serious complaint about the appalling treatment I received at one of your stores in London. I entered your store for one simple and perfectly legitimate purpose: to purchase a Vodafone SIM card. I was not asking for a favour, demanding special treatment, or attempting to obtain anything extraordinary. I was a prospective customer who walked into a Vodafone shop expecting the most basic standards of courtesy, professionalism and respect. What I encountered was the complete opposite. Instead of being treated as a customer, I was made to feel as though I had walked into a high-security government facility and was somehow an enemy of the Crown. The attitude of some members of staff was astonishingly arrogant, hostile and unnecessarily confrontational. Their behaviour created an atmosphere in which a simple commercial transaction became an unpleasant confrontation. What makes this even more disturbing is the apparent attitude towards customers who dare to question or challenge poor service. Rather than calmly explaining the situation and attempting to resolve the matter, the interaction became increasingly hostile. I was confronted with behaviour that I perceived as intimidating, including what I understood as threats when the staff did not want to deal with my request. Let us be absolutely clear: customers are not supposed to be intimidated into silence because an employee does not want to provide assistance. A Vodafone employee is not a police officer, immigration official, security agent or member of the Secret Service. A shop is a commercial environment. Customers have the right to ask questions, request assistance and expect reasonable explanations without being treated as suspects. The irony is almost unbelievable. Vodafone is a telecommunications company whose entire business depends upon people choosing to communicate with you. Yet my experience was one in which communication, courtesy and basic customer service appeared to have been abandoned at the very moment they were most necessary. I have travelled to London and deliberately chose Vodafone as a major and internationally recognised telecommunications brand. I expected British standards of professionalism. Instead, I encountered an experience that was embarrassing—not for me, but for the company whose name was displayed above the door. A major telecommunications company should understand that its reputation is not built only through advertising campaigns, impressive websites and corporate slogans. Reputation is built in the shop, face-to-face, when an ordinary customer walks through the door. That is precisely where Vodafone failed me. I therefore expect Vodafone UK to investigate this incident properly, identify the employees involved, review any available CCTV and internal records, and determine whether the conduct I experienced complies with Vodafone's customer-service standards and employee policies. I am not asking for preferential treatment. I am asking for accountability. If Vodafone believes that treating prospective customers with arrogance, hostility and intimidation is acceptable, then Vodafone should say so publicly. If it does not, then it should demonstrate that through action rather than another generic corporate apology. @VodafoneUK, your logo may be recognised around the world, but no brand is bigger than the people who represent it. When those representatives treat customers with contempt, they damage the brand far more effectively than any competitor ever could. I went into a Vodafone store in London intending to become a customer. I walked out wondering why anyone would willingly choose to be one. That should concern you far more than this complaint.

• 
  mṽsh (@shikariunite) reported 3 minutes ago

  Ever since moving from @EE to @VodafoneUK I've had 0 issues with my connection in my area, unlike EE.

• 
  geoff (@VictorMeldrew17) reported 4 minutes ago

  @Lindstar24 @VodafoneUK are an abysmal, thieving mobile & internet provider who charge exorbitant rates for a very poor service. ANYONE who has an account with them should seek professional help immediately.

• 
  Youngatheart❤️🇬🇧 (@karenmurphy2205) reported 8 minutes ago

  @onoroffthedrugs @VodafoneUK shame on you - you are supporting the problem we are experiencing in the UK with an illegal invasion

• 
  Mike Wood (@mikewooduk) reported 13 minutes ago

  @VodafoneUK @ThreeUK So 3 customer popped into Vodafone as your store closure notes you can find 3 at Vodafone. Unable to upgrade, cancel or discuss accounts. Confirmed with several stores. This is definitely a breach not everyone wants to speak to cust service on the phone...

• 
  Diesel (@valkanelanights) reported 13 minutes ago

  @Iromg @VodafoneUK Stupid old ****

• 
  Rogue One (@RogueOne18) reported 20 minutes ago

  @EricFor1173540 @dave43law They don’t they provide them to charities who support people who have been assessed & accepted into the Asylum System (mostly families). NOT illegal immigrants. I’m sure @VodafoneUK legal team will be taking a very serious look at these accusations.

• 
  taxilez (@taxilez) reported 20 minutes ago

  @VodafoneUK your apps been down two days how do expect me to pay the bill??

• 
  restore britain, send them home (@James79792160) reported 23 minutes ago

  @VodafoneUK are funding invaders, if we take Vodafone down, we can over take the ceo funds and break the network, Vodafone is now funding these rapes from migrants