Vodafone Outage in Reading, England

@VodafoneUK Hey @VodafoneUK my work phone and work iPad is on Vodafone and there’s no signal where I live I’m afraid :-(

@VodafoneUK 90mins on hold. You utter shysters. Awful service.

@VodafoneUK I have been on hold for 50mins with no indication of how much longer I might need to wait. Piss poor.

Intermittent network service from @virginmedia again, seems I need to use my reliable personal hotspot from @VodafoneUK - at least I have a fallback plan.

Just had a great conversation with @VodafoneUK customer services. Just renewed 2 of my devices on unlimited sim only and taken out an additional unlimited sim only all with a token discount! Happy days 😀

@VodafoneUK can not speak to anybody via phone no information nothing no store Tel numbers absolutely terrible I need my phone back working please!!!

@VodafoneUK Full data signal at RG26 5BX but no data. Status checker says no issues.

@VodafoneUK how can I get my CUPID code please. Unfortunately your customer service doesn't appear to know anything about them...

36 hours of broadband hard down, no details from @VodafoneUK so far. #Fail

More than 24 hours of broadband hard down and not a word nor ETR from @VodafoneUK. #Fail

@VodafoneUK Hey guys, my internet is down since yesterday afternoon. It’s been more than 12 hours now!

@sophietopliss @VodafoneUK Same is Berkshire. After 40 minutes on chat with them I was told it’s a “well known maintenance outage” 🤬

@_One8Seven1_ @VodafoneUK are shite mate, they rip you off over and over again despite being loyal. I binned them off for Three a few years ago, never had an issue with them

@VodafoneUK your overseas telephone customer ‘service’ is a nightmare to use.

@Tom0244112 @VodafoneGroup @VodafoneUK Customer support worthless- was with them 4 weeks promised 24mbs, lucky if we got over 11mbs - now with Sky get around 30mbs

@VodafoneUK 01709 357345 phoning multiple times a day, I have already told the call centre I am not interested. How do I raise a complaint about these harassing calls, I am already a customer with data and phone sims and broadband.

Please fix this @VodafoneUK

@uberkim @PeteG1973 @VodafoneUK I take particular issue with ‘big’.

@VodafoneUK Dear Vodafone, I called up with a complaint 4th Feb, your colleague told me he would need to investigate but would get back to me in 24 hours. I'm still waiting.......!! #crapservice #loyaltydoesyounofavours

@VodafoneUK I was told that being a business customer I had to order over the phone. Very helpful advisor but in 2019 simple things such as additional connections should be self service

Same issue - all morning! In the Home Counties. @VodafoneUK miss sold at store, lied about contract, no chance of a customer refund - still the music on hold is pleasant 😐

@VodafoneUK Your recent treatment of UK staff has so appalled me that after 20 years as a customer I'm switching networks #BadVodafone.

@VodafoneUK my New Years resolution is to get a new phone! #VeryMeRewards

@VodafoneUK My New Years resolution is to save enough to pay off my car finance #VeryMeRewards

@VodafoneUK Came to shop for advice, didn’t appreciate “it would be easier for me to go online I responded, “it would be easier for you!” No other help required thanks.

@VodafoneUK very unhelpful staff in store, don’t bother with shops if you train your staff to send customers down self service online.

@VodafoneUK so you fail to setup my mums service for 2 months. Never get back to her and make continuous empty promises. She cancels her direct debit & you become experts in emailing her to tel her all the reasons she should use direct debit. You need to DM me and resolve ASAP

I am done with @VodafoneUK @VodafoneGroup @VodafoneIN . Been paying for broadband for so long now and it hasn’t worked. Been paying for a broken service for ages and promised time and time again it’s fixed and I’ll get calls back and it never is...

So my mum bought and Apple Watch and moved to @VodafoneUK for her service but it’s been 2 months and they still haven’t got it set up and working. That’s some of the worst customer service I’ve EVER seen!

@VodafoneUK Thank you for the response Adam. I’m afraid you lost me as a customer years ago. I’ve got a business account with EE with 3 handsets and mobile WiFi and I’ve never had a problem! I recommend EE to everyone.

After 41 minutes on hold for @VodafoneUK broadband team to pick up - I was cut off. Take 2 I got through to Michael from PAYT who tried to put me through - he has had the same problem. 23 minutes and still waiting the 2nd time around. If I hear we are really busy again...

@macinfoirl @ThreeCare @VodafoneIreland Vodafone launched it here in the Uk 4-6 weeks ago and it has been terrible! It doesn’t work yet and they aren’t prepared for it. I would swerve anything @VodafoneUK related at all costs!

Been with your network for 3 days, and still not able to do half of what I want to do. As well as racking up a phone bill calling customer services from my other phone not impressed @VodafoneUK

@VodafoneUK I can login to my account the website and the info through the app is not available alot of times during the night recently.

@VodafoneUK I don’t get to use my Vodafone app as my account was changed to a business app (I’m not and never have been a business) I ask to change and you say there is no need. So I’ll never be rewarded then. Maybe time to look elsewhere

Really poor service from @VodafoneUK today. Call takers constantly transferring to wrong department and then told computers are down by someone who really didn't care. No wonder I'm leaving them.

I never thought I would ever say this but....... I had a great customer experience at the Vodafone store in Reading - Well done @VodafoneUK

@VodafoneUK @JohnBoyega So gutted when I moved to phase II it wiped all my history. Gone from ~25000 to 2000. Never mind the % completion is racing through on phase II

@VodafoneUK @AmazonUK I’d treat my fiancé @Stephen_Frid to something for our wedding in December #tuesdaytreats

@VodafoneUK what’s going on with the Apple Watch 4? The order tracker is awful

@VodafoneUK I will be phoning to cancel, this is ridiculous. Thankfully this a second line.

@VodafoneUK any reason why it’s taking 48 hours to get a response to my dm’s? Taking forever to sort an issue out

@VodafoneUK @VodafoneHeIp when will you guys change the way you get a person's proof of purchase and blocking. Waited 12 days for email with wrong information how am I supposed to give to my insurance company. And all your say is contact are customer service who are 0 stars

@EE Complete joke talked to your support and it’s not an automated process they said even though I nsubmitted request Friday daytime they didn’t look at the email generated by your system until Sunday and will not port until Wednesday.... @VodafoneUK @ThreeUK

@shanelraichura @VodafoneUK I did set up my watch without issues. Make sure your iPhone has ios12.

@shanelraichura @VodafoneUK I did set up my watch without issues. Make sure you leave iPhone has ios12.

@VodafoneUK you amaze me how you remain in business when you seem to completely screw everything up and have zero customer service ability to resolve anything!! #jokers #thieves #wastingmylifetalkingtoyou #AVOID

@bernardjenkin @tnewtondunn @VodafoneUK The problem will come when some operators offer cheaper UK only contracts and cream away business from the operators that offer the full roaming contracts. They’ll then be forced to remove it or make it optional to keep market share.

@VodafoneUK When will you guys support esim ?

@VodafoneUK Possibly the worst customer service ever. To be in store and told to call your own service centre rather than speak to someone in the shop. #rude #time-wasters

@germaainee3 @VodafoneUK @SkyHelpTeam Not had any issues with @SkyHelpTeam not gonna lie! But @VodafoneUK OH MY GOD! Have spent 4 days trying to upgrade and get my phone which should've been with me by Tuesday... Yet still nothing!

@VodafoneUK @MoneyTelegraph Adviser1 said a request was sent to TalkTalk who were delaying, Adviser2 confirmed that was untrue. Adviser3 said problem was that I wanted to keep my old number; My order docs (have copy) that I said Id like a new number. Truth is vodafone are not investigating why its failing

@VodafoneUK Not interested as I have a strong signal with Three and good customer service. I would never under any circumstances return to Vodafone, EVER.

Never thought would be so difficult to upgrade one of my contracts @VodafoneUK website constantly down and told different things each time on phone. And cannot see previous notes. Been trying since last night.

@VodafoneUK Done. After 30 minutes @VodafoneUK tell me they will call me on my landlines at 1pm because they have messed up my account and locked my mobile. I have been a customer since the 1990's.

@VodafoneUK I had to leave a perfectly good contract with Three that had unlimited data for the same price if not less, because I moved to a craphole that only picks up yours and o2 signal. For almost £40 a month I expect more than one damn bar (If I'm lucky) or cut the cost!

@O2 Hi, I haven’t yet. I placed an order with @VodafoneUK four days ago but still haven’t received the product. If it isn’t sorted out by 7pm tonight, you will have a new customer! 😊

@VodafoneUK @VodafoneUK @Ofcom @MoneyTelegraph after 30 min call VOD complaints confirm no routers in warehouse with no ETA for restock. VOD 'kindly' offered £5 refund but still plan to bill for non-existent service. Time, cost, inconvenience #whydidimove

@VodafoneUK @Apple I am about to go on a trip and run a business that is dependent on a working phone. I feel deceived and let down that I am paying money for a service and a device that is faulty and that I am being told conflicting information by your company @VodafoneUK

@VodafoneUK @Apple I bought an iPhone xr brand new from you guys three weeks ago. It has black screened me 18 times in that time period. I spoke to a Vodafone rep online and they said they could replace my phone. When I went to the shop they refused. Help would be appreciated