Vodafone Outage in Hook, Hampshire, England

@VodafoneUK @jimmy_75000 Very likely never

@VodafoneUK not able to make any outgoing calls at the moment... Sort it please, seems to be a national issue.

@VodafoneUK whole network not working... and I can't get hold of anyone on 191 either. I have been wondering recently why i am loyal to you.. #timetochange

I can't believe how stupid Vf is. On 29th Mar I called up to cancel my other number ending 070. They cancelled my current 441 number. And now they have issued me a bill of 135 pounds. @VodafoneUK don't understand basic instructions and simple English.I am not paying for vf fault.

@VodafoneUK it was my fault that due to lack of intelligence and low intellect a wrong number was disconnected by vf. Please can someone call me positively by tomorrow at my 07450 283 441 number to cancel 07553822031. It is giving me too much stress to the point that I m sick.

@VodafoneUK to a different vf contract and retain my number. Very idiot vf agent misunderstood and cancelled my 441 number which stopped working on 29 Apr (which I never requested. When I called up, I was stuck with a new contract of 2 more years and they ordered a temp number

@VodafoneUK see how many times I tried to cancel 07553822031 which has been issued by a serious mistake from your side. Neither chat or twitter helping me. 191 never picks up. I have been trying hours and hours. On 29 March I tried to cancel my 070 number so that I can move

@VodafoneUK Please someone can call me urgently as I don't want to get stuff with another contract for 40 pounds a month. Else I have to make a complaint to higher authority. The idea was to put me in a temporary number to retain my old number not to stuck me with a new contract.

@VodafoneUK you stuck me with a unnecessary pay monthly sim that I did not ask for at it was your mistake that cancelled my account by not undertaking simple instructions. Now I want to cancel the temporary number and you have put me on hold for more than 5 hours for last 3 days.

I wonder if @virginmedia and @vodafoneuk use the same backbone or something. Both services are down or extremely slow since 17:00

Good afternoon.just had the worst experience I have ever had from one of your store manager’s.@VodafoneUK I think it is a bad effect on your company and to think it’s ok to treat customers like it #notgoodmanagement @VodafoneGroup

@VodafoneUK Very frustrated with this situation, the lack of openness previously has left me a very unhappy customer.

AND ANOTHER THING! I rang @VodafoneUK customer complaint line and the woman basically said theres nothing she could do but then before we hang up she says “congratulations on your new phone though”.. I HAVENT GOT A NEW PHONE YET CAUSE YE WOULDNT HAND IT OVER BABES 😂😂😂😂

Dear @VodafoneUK signal still utter tosh in my post code sort it out soon

@VodafoneUK your network coverage in and around Southampton is shit. Your 4G coverage is double the shit of your network coverage and your customer service is at a different level of mega shit!

@VodafoneUK Hi. I have sent you a DM as requested. Still not working. This is ridiculous.

@VodafoneGroup @VodafoneUK I have had no network or service now for over 30 hours. I have visited your store, discussed the matter with your online chat and spoke to your customer service team. Told it can tak another 24 hours, but then still no guarantee. Please sort, urgently

@VodafoneUK wouldn't it be easier to employ more staff on black Friday weekend another shocking service

@VodafoneUK Rolled out never then…

Unbelievably fed up with @VodafoneUK for 4 months now they tell me there is no issue with signal in my area and yet it's got to the stage I have it in 2 areas of my house only. So clearly that's metal fault when we've not changed the construction of our walls!!! Want to leave...

Fyi I only have bad credit because I refuse to pay £16 to @VodafoneUK which they MADE UP out of thin air

@VodafoneUK it’s absolutely incredible that you’re not admitting a problem in the area I live. I spent the day in london and my reception and 4g was fine... you’ve lost another customer but unlucky for you I have 15 accounts with you.

@VodafoneUK my broadband speed is horrific, never been great, but now I can't get above 2.1mbps max, usually around 0.5mbps. completely unusable according to 3 different speed testers. Of course Vodafone's speed test says it's perfectly fine 🙄.

@alinaacraciun @VodafoneUK I don't blame you at all for leaving. I'm going to leave as soon as I can. I'm sick of it. Such bad customer service.

@VodafoneUK hello, I have no service again, this is the second week. Checked the network checker, showing no issues. If i leave my house the signal is better. Not sure what has happened as I haven't had these many service issues before.

@VodafoneUK Vodafone surely the worst company going, with staff that know nothing

@VodafoneUK Just seen a stupid advert of yours with most of the people wearing masks, seriously thinking of cancelling my contract with you now. Stop with all this Covid nonsense.

To anyone that wants to take a phone contract out with @VodafoneUK just don’t bother, the customer service is absolutely shocking

@VodafoneUK I’ve not had a response to my dm as yet. I’ve spoken to an advisor today who has sent texts confirming the issue with my bill is resolved but it still isn’t showing correctly on the app or the website. Vodafone together discount still not showing.

@VodafoneUK thanks for telling me my bundle had run out, but not taking payment like normal, and then adding the pack, and then stealing £3 worth of credit from me. wtf is wrong with you