Vodafone outages and service status in Basingstoke, England

Problems in the last 24 hours in Basingstoke, England

The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Basingstoke, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Basingstoke, England

The most recent Vodafone outage reports came from the following cities: Newbury.

City	Problem Type	Report Time
Newbury	Internet	11 days ago
Yateley	Internet	2 months ago
Basingstoke	Internet	4 months ago
Newbury	Phone	4 months ago
Tadley	Internet	5 months ago
Wokingham	Phone	5 months ago

Community Discussion

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Vodafone Issues Reports Near Basingstoke, England

Latest outage, problems and issue reports in Basingstoke and nearby locations:

• 
  Andrea (@nexthopself) reported 33 seconds ago from Shinfield, England

  @sophietopliss @VodafoneUK Same is Berkshire. After 40 minutes on chat with them I was told it’s a “well known maintenance outage” 🤬

• 
  Joshua Sales (@JoshuaSalesIX) reported 7 minutes ago from Wokingham, England

  There’s been a lot of **** in 2020, but the worst thing about it is I joined @VodafoneGroup @VodafoneUK

• 
  JAMES 😇 (@JHG1973) reported 8 minutes ago from Four Marks, England

  Great. Change broadband provider to @VodafoneUK because I was fed up of poor internet from my previous. Connected but no internet and no way to contact help. Wife already has lost half a day of home working. 😠

• 
  Josh Hensman (@joshhensman_) reported 9 minutes ago from Basingstoke, England

  @VodafoneUK whole network not working... and I can't get hold of anyone on 191 either. I have been wondering recently why i am loyal to you.. #timetochange

• 
  Lord Kieran Peters (@KieranRhys) reported 16 minutes ago from Whitchurch, England

  @VodafoneUK I think I may have an issue with my 4G then 😭 I had help with resetting my data the other day but the issue is still present

• 
  🏳️‍🌈Lord K🏳️‍🌈 (@KieranRTP) reported 23 minutes ago from Whitchurch, England

  This @VodafoneUK crap is realllly starting to get me down now. Literally being passed from pillar to post and even though they’ve confirmed it’s a data breach, no cancellation If anyone wants to pay £1500 to get me out of this hell hole with Vodafone I would be very happy.

• 
  paul alexander (@paulale01206488) reported 23 minutes ago from Tadley, England

  @VodafoneUK Can you sort the signal out got better one in lanzarote

• 
  Andrea (@nexthopself) reported 25 minutes ago from Shinfield, England

  @VodafoneUK Hey guys, my internet is down since yesterday afternoon. It’s been more than 12 hours now!

• 
  Tony Hart (@tonyhartphoto) reported 27 minutes ago from Hartley Wintney, England

  @VodafoneUK I have been on hold for 50mins with no indication of how much longer I might need to wait. Piss poor.

• 
  Ramon Holland (@RamonHolland) reported 28 minutes ago from Newbury, England

  Day 7 of unstable Internet service over Christmas thanks to @VodafoneUK 2nd in the list of things more stable than @VodafoneUK broadband; 2) Potassium and Sodium sharing a cold bath!! #science #periodictable

• 
  Damian Davis (@DamianPDavis) reported 28 minutes ago from Wokingham, England

  Just had a great conversation with @VodafoneUK customer services. Just renewed 2 of my devices on unlimited sim only and taken out an additional unlimited sim only all with a token discount! Happy days 😀

• 
  Niraj Bais (@NirajBais007) reported 33 minutes ago from Newbury, England

  @VodafoneUK Details has been shared. I am still in a queue from last 45 mins on call center. Could you please address this issue at earliest.

• 
  Julie Millar 😊🌹🤩🌻🌼 (@JulieMillar) reported 37 minutes ago from Overton, England

  @VodafoneUK My children have treated me to a cleaner as I recently broke my wrist for my #MothersDay treat #VeryMeTuesday

• 
  Caren McGoey (@carenmcgoey14) reported 38 minutes ago from Whitchurch, England

  @VodafoneUK yet again I have to take to social media. Ive never had such horrendous customer service as I have from you hence why I have left. After all the promises from senior management you continue to send me an email saying I owe you money AGAIN 😡😡😡

• 
  Events For U - Venue Styling (@eventsforusuzie) reported 49 minutes ago from Basingstoke, England

  I am a new customer to @VodafoneUK and I have had nothing but issues so far and only been with them 1 week! #shootmenow

• 
  Jamie (@jamieself91) reported 50 minutes ago from Basingstoke, England

  @VodafoneUK has to be the worst company in the world to get through to. Just keep palming you off to online bullshit

• 
  RackAttack (@MikeRacksSweaty) reported 52 minutes ago from Newbury, England

  @VodafoneUK I told him. Be he insisted he had to keep asking more and more questions, while I repeated I just want this.. And this is bc ur website checkout, and TOBi were not working properly... I couldn't make it any clearer to the guy how painful ur process was, but it continued

• 
  Niraj Bais (@NirajBais007) reported 52 minutes ago from Newbury, England

  @VodafoneUK service is down from last 02 days and there is queue of 30-45 mins of call center guys. Could you please resolve issue. Will provide details on messages..

• 
  Martyn rackley (@ratboy1980) reported 54 minutes ago from Wokingham, England

  Good afternoon.just had the worst experience I have ever had from one of your store manager’s.@VodafoneUK I think it is a bad effect on your company and to think it’s ok to treat customers like it #notgoodmanagement @VodafoneGroup

• 
  Andrea (@nexthopself) reported 55 minutes ago from Shinfield, England

  More than 24 hours of broadband hard down and not a word nor ETR from @VodafoneUK. #Fail

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Daisy Büsel (@daisybusel) reported 3 minutes ago

  Hi, @VodafoneUK - I’ve lost my broadband connection in SE11, London. The network status checker says there is a local outage - do you know when it will be fixed? Thanks

• 
  Steve Davey (@steviejdavey) reported 4 minutes ago

  @AngelUKxx @VodafoneUK Already gave up Vodafone, found out what they were and who they are what they are doing totally and utterly disgusting always being done behind our backs never be told whatever is going on, all I can see in the near future.REVALUATION

• 
  bob the buildier (@Lee72337556) reported 4 minutes ago

  @VodafoneUK I’ve been a customer for over 15 years paid my bill got a Farley good signal now I learned you give economic migrants coming over on the boats free sim cards with six months worth of data. I’m cancelling my contract today.

• 
  FILMCOLLECTOR16 (@filmcollector16) reported 4 minutes ago

  @NileGardiner @VodafoneUK Everyone today CANCEL your Vodafone contract in or out. If we did something they can withdraw their service so can we!

• 
  ShazzerMac3 (@ShazzerMac3) reported 9 minutes ago

  Hey @VodafoneUK why are you giving out free SIM cards to illegal immigrants. I’m a long standing customer and will be moving my account until you cease aiding abetting illegal immigrants into this country. Shame on you.

• 
  Joey ap Joey (@FarmerJoeShow) reported 19 minutes ago

  @antonycotton @VodafoneUK Totally agree Vodafone UK are appalling. Zero customer service and if you can get hold of them they say it’ll be sorted next day but it never is. AVOID THEM. Use literally anyone except Vodafone UK.

• 
  ||| PAUL ||| (@_AgainstMyWill) reported 19 minutes ago

  @cmwrawcliffe @ZiaYusufUK @VodafoneUK That would be fine with me. Almost everything about them is bad for humanity!

• 
  Or Sassur (@Orsassur2) reported 21 minutes ago

  @VodafoneUK, I am publicly raising a serious complaint about the appalling treatment I received at one of your stores in London. I entered your store for one simple and perfectly legitimate purpose: to purchase a Vodafone SIM card. I was not asking for a favour, demanding special treatment, or attempting to obtain anything extraordinary. I was a prospective customer who walked into a Vodafone shop expecting the most basic standards of courtesy, professionalism and respect. What I encountered was the complete opposite. Instead of being treated as a customer, I was made to feel as though I had walked into a high-security government facility and was somehow an enemy of the Crown. The attitude of some members of staff was astonishingly arrogant, hostile and unnecessarily confrontational. Their behaviour created an atmosphere in which a simple commercial transaction became an unpleasant confrontation. What makes this even more disturbing is the apparent attitude towards customers who dare to question or challenge poor service. Rather than calmly explaining the situation and attempting to resolve the matter, the interaction became increasingly hostile. I was confronted with behaviour that I perceived as intimidating, including what I understood as threats when the staff did not want to deal with my request. Let us be absolutely clear: customers are not supposed to be intimidated into silence because an employee does not want to provide assistance. A Vodafone employee is not a police officer, immigration official, security agent or member of the Secret Service. A shop is a commercial environment. Customers have the right to ask questions, request assistance and expect reasonable explanations without being treated as suspects. The irony is almost unbelievable. Vodafone is a telecommunications company whose entire business depends upon people choosing to communicate with you. Yet my experience was one in which communication, courtesy and basic customer service appeared to have been abandoned at the very moment they were most necessary. I have travelled to London and deliberately chose Vodafone as a major and internationally recognised telecommunications brand. I expected British standards of professionalism. Instead, I encountered an experience that was embarrassing—not for me, but for the company whose name was displayed above the door. A major telecommunications company should understand that its reputation is not built only through advertising campaigns, impressive websites and corporate slogans. Reputation is built in the shop, face-to-face, when an ordinary customer walks through the door. That is precisely where Vodafone failed me. I therefore expect Vodafone UK to investigate this incident properly, identify the employees involved, review any available CCTV and internal records, and determine whether the conduct I experienced complies with Vodafone's customer-service standards and employee policies. I am not asking for preferential treatment. I am asking for accountability. If Vodafone believes that treating prospective customers with arrogance, hostility and intimidation is acceptable, then Vodafone should say so publicly. If it does not, then it should demonstrate that through action rather than another generic corporate apology. @VodafoneUK, your logo may be recognised around the world, but no brand is bigger than the people who represent it. When those representatives treat customers with contempt, they damage the brand far more effectively than any competitor ever could. I went into a Vodafone store in London intending to become a customer. I walked out wondering why anyone would willingly choose to be one. That should concern you far more than this complaint.

• 
  Bill Oldfield (@billoldfield) reported 21 minutes ago

  Message for @vodafoneUK There's a total network failure in DL2 3AA for over 48 hours now. Multiple routers and phones entirely down, no data and poor phone reception. Business and home offline on a Sunday. The network checker doesn't recognise the failure.

• 
  Ann Pierce-Jones (@AnnPierceJones1) reported 22 minutes ago

  @VodafoneUK since June your service has been well below acceptable level in Caernarfon. Despite this my last 2 bills didn't show any compensation & you've taken payment in full. Today 12 August has been particularly bad on both 4G & network. I've already raised this on account