Vodafone Outage in Wokingham, England

I can't believe how stupid Vf is. On 29th Mar I called up to cancel my other number ending 070. They cancelled my current 441 number. And now they have issued me a bill of 135 pounds. @VodafoneUK don't understand basic instructions and simple English.I am not paying for vf fault.

@VodafoneUK it was my fault that due to lack of intelligence and low intellect a wrong number was disconnected by vf. Please can someone call me positively by tomorrow at my 07450 283 441 number to cancel 07553822031. It is giving me too much stress to the point that I m sick.

@VodafoneUK to a different vf contract and retain my number. Very idiot vf agent misunderstood and cancelled my 441 number which stopped working on 29 Apr (which I never requested. When I called up, I was stuck with a new contract of 2 more years and they ordered a temp number

@VodafoneUK see how many times I tried to cancel 07553822031 which has been issued by a serious mistake from your side. Neither chat or twitter helping me. 191 never picks up. I have been trying hours and hours. On 29 March I tried to cancel my 070 number so that I can move

@VodafoneUK Please someone can call me urgently as I don't want to get stuff with another contract for 40 pounds a month. Else I have to make a complaint to higher authority. The idea was to put me in a temporary number to retain my old number not to stuck me with a new contract.

@VodafoneUK you stuck me with a unnecessary pay monthly sim that I did not ask for at it was your mistake that cancelled my account by not undertaking simple instructions. Now I want to cancel the temporary number and you have put me on hold for more than 5 hours for last 3 days.

I wonder if @virginmedia and @vodafoneuk use the same backbone or something. Both services are down or extremely slow since 17:00

Good afternoon.just had the worst experience I have ever had from one of your store manager’s.@VodafoneUK I think it is a bad effect on your company and to think it’s ok to treat customers like it #notgoodmanagement @VodafoneGroup

@VodafoneUK well done 👍 another crap experience with one of your advisors who just doesn’t want my custom!! Thanks for cancelling my order without even trying to resolve it!!

@VodafoneUK Very frustrated with this situation, the lack of openness previously has left me a very unhappy customer.

AND ANOTHER THING! I rang @VodafoneUK customer complaint line and the woman basically said theres nothing she could do but then before we hang up she says “congratulations on your new phone though”.. I HAVENT GOT A NEW PHONE YET CAUSE YE WOULDNT HAND IT OVER BABES 😂😂😂😂

@VodafoneUK how can Vodafone still debit my account when I personally went in to a Vodafone shop and sat in front of one of there staff and cancel my direct debit

@VodafoneUK Vodafone are the worst social media to reply back and the slowest back to customers with their problems with Vodafone, I think it’s time to move contract

@VodafoneUK Vodafone is probably the worst social media to reply to people with enquires and problems with Vodafone problems , they never reply back , and when they do,after there 100th cup of tea of the day, customers usually don’t bother and fed up anyway

@VodafoneUK I was with EE any problem s they would resolve it there and then, Iam regretting moving to Vodafone, i have been waiting for a phone call for a week,about my overcharge on my bill but no one in Vodafone seems to give a dam.

@VodafoneUK big mistake going with Vodafone there reception is crap stuck with them for 12months

@VodafoneUK your network coverage in and around Southampton is shit. Your 4G coverage is double the shit of your network coverage and your customer service is at a different level of mega shit!

@VodafoneUK Hi. I have sent you a DM as requested. Still not working. This is ridiculous.

@VodafoneGroup @VodafoneUK I have had no network or service now for over 30 hours. I have visited your store, discussed the matter with your online chat and spoke to your customer service team. Told it can tak another 24 hours, but then still no guarantee. Please sort, urgently

@VodafoneUK just DM a Vodafone advisor, he’s just like there customer service call centre, they never pick up, and it looks like it he’s disappeared as well I don’t think I will hear from him again.

@JamessReality @EE @ThreeUKSupport @O2 @VodafoneUK How rude

@VodafoneUK you dm’d me yesterday to follow up on my issue and see if it’s been solved (which it hasn’t 🙄) dm’d you back & heard nothing since 😂 gotta say your customer service as of late has been an absolute shambles! Not even sure half of you know what you’re talking about!

@N5JFY @VodafoneUKBiz @VodafoneUK pls save your brand value @VodafoneIN surely will be past for pathetic customer services Try to reach higher management but no to avail #HappyToHarassYou

@N5JFY @VodafoneUKBiz @VodafoneUK pls save your brand value @VodafoneIN surely will be past for pathetic customer services #HappyToHarassYou

@N5JFY @VodafoneUKBiz @VodafoneUK pls save your brand value @VodafoneIN surely will be past for pathetic customer services

@N5JFY @VodafoneUKBiz @VodafoneUK pls save your brand value @VodafoneIN surely will be past for pathetic customer services #HappyToHarassYou

@JamessReality @EE @ThreeUKSupport @O2 @VodafoneUK They have a service checker online. Its just cities that have 5g for now

@N5JFY @VodafoneUKBiz @VodafoneUK pls save your brand value @VodafoneIN surely will be past for pathetic customer services

@N5JFY @VodafoneUKBiz @VodafoneUK pls save your brand value @VodafoneIN surely will be past for pathetic customer services #HappyToHarassYou

@RobertCollings_ @ThreeUK @VodafoneUK Yeah completely agree ! It’s half baked and there needs to be someone come and seriously shake this industry up and make it customer centric