Vodafone Outage in Wokingham, England

@VodafoneUK are literally the biggest jokers in the world. Customer service is an absolute shambles and nothing ever seems to get sorted with them! Can’t wait to leave when this contract is up!!

36 hours of broadband hard down, no details from @VodafoneUK so far. #Fail

More than 24 hours of broadband hard down and not a word nor ETR from @VodafoneUK. #Fail

@VodafoneUK Hey guys, my internet is down since yesterday afternoon. It’s been more than 12 hours now!

@sophietopliss @VodafoneUK Same is Berkshire. After 40 minutes on chat with them I was told it’s a “well known maintenance outage” 🤬

@_One8Seven1_ @VodafoneUK are shite mate, they rip you off over and over again despite being loyal. I binned them off for Three a few years ago, never had an issue with them

No joke but #Vodafone does have the worst customer Service ever!! @VodafoneUK @VodafoneBiz

More bad news for @HuaweiMobile as @VodafoneUK pauses pre-orders for the Huawei Mate 20X (5G). Just a few days ago this felt like a very different opportunity.

Vodafone UK mobile support very poor and spoke to them for 30 minutes and one of the member handed over the call to next person ... and started all over again 🤮 @VodafoneUK

@VodafoneUK your overseas telephone customer ‘service’ is a nightmare to use.

@Tom0244112 @VodafoneGroup @VodafoneUK Customer support worthless- was with them 4 weeks promised 24mbs, lucky if we got over 11mbs - now with Sky get around 30mbs

@VodafoneUK 01709 357345 phoning multiple times a day, I have already told the call centre I am not interested. How do I raise a complaint about these harassing calls, I am already a customer with data and phone sims and broadband.

Please fix this @VodafoneUK

@VodafoneUK Your automated DM service is terrible..

@uberkim @PeteG1973 @VodafoneUK I take particular issue with ‘big’.

@VodafoneUK Dear Vodafone, I called up with a complaint 4th Feb, your colleague told me he would need to investigate but would get back to me in 24 hours. I'm still waiting.......!! #crapservice #loyaltydoesyounofavours

@VodafoneUK @dazzer2103 Ditch them mate pathetic service

Seems @VodafoneUK have time for happy customers but not to resolve their **** ups

@SGall78 @VodafoneUK Just cancel, their service is shit

Once again @VodafoneUK are pathetic, best answer my DM or I'll be cutting off my direct debit until someone solves the issue

Dear @VodafoneUK please stop ignoring me while you answer other easier problems. You messed up my order and your customer service team didn't phone me back when they said they would.

@VodafoneUK @blagmasterg Don't do it, service terrible. They keep ignoring me instead of replying to help me after messing up my order

Absolutely pathetic from @VodafoneUK They **** up my order and apparently I have to be passed from pillar to post to fox their mistake. Worse they tell me I will be phoned in a 30 minute window and don't, so ****** off

@VodafoneUK I was told that being a business customer I had to order over the phone. Very helpful advisor but in 2019 simple things such as additional connections should be self service

@VodafoneUK broadband internet is not working since early morning, what is happening....

Same issue - all morning! In the Home Counties. @VodafoneUK miss sold at store, lied about contract, no chance of a customer refund - still the music on hold is pleasant 😐

@VodafoneUK Your recent treatment of UK staff has so appalled me that after 20 years as a customer I'm switching networks #BadVodafone.

@VodafoneUK My New Years resolution is to save enough to pay off my car finance #VeryMeRewards

@VodafoneUK Came to shop for advice, didn’t appreciate “it would be easier for me to go online I responded, “it would be easier for you!” No other help required thanks.

@VodafoneUK very unhelpful staff in store, don’t bother with shops if you train your staff to send customers down self service online.

@VodafoneUK so you fail to setup my mums service for 2 months. Never get back to her and make continuous empty promises. She cancels her direct debit & you become experts in emailing her to tel her all the reasons she should use direct debit. You need to DM me and resolve ASAP

I am done with @VodafoneUK @VodafoneGroup @VodafoneIN . Been paying for broadband for so long now and it hasn’t worked. Been paying for a broken service for ages and promised time and time again it’s fixed and I’ll get calls back and it never is...

So my mum bought and Apple Watch and moved to @VodafoneUK for her service but it’s been 2 months and they still haven’t got it set up and working. That’s some of the worst customer service I’ve EVER seen!

@VodafoneUK Hi, full data signal at Basingstoke Railway Station but no internet.

@VodafoneUK shocking signal service today in Basingstoke!! So much for the best service supplier!!

After 41 minutes on hold for @VodafoneUK broadband team to pick up - I was cut off. Take 2 I got through to Michael from PAYT who tried to put me through - he has had the same problem. 23 minutes and still waiting the 2nd time around. If I hear we are really busy again...

@macinfoirl @ThreeCare @VodafoneIreland Vodafone launched it here in the Uk 4-6 weeks ago and it has been terrible! It doesn’t work yet and they aren’t prepared for it. I would swerve anything @VodafoneUK related at all costs!

Been with your network for 3 days, and still not able to do half of what I want to do. As well as racking up a phone bill calling customer services from my other phone not impressed @VodafoneUK

@VodafoneUK I can login to my account the website and the info through the app is not available alot of times during the night recently.

@VodafoneUK I don’t get to use my Vodafone app as my account was changed to a business app (I’m not and never have been a business) I ask to change and you say there is no need. So I’ll never be rewarded then. Maybe time to look elsewhere

Day 3, Still no phone signal. Yesterday you said problem in Ascot area but would only take 2 hours 😡 @VodafoneUK #vodafone

Really poor service from @VodafoneUK today. Call takers constantly transferring to wrong department and then told computers are down by someone who really didn't care. No wonder I'm leaving them.

@VodafoneUK #awful #disdainforyourcustomers #pickpockets £100 for calls to Europe #daylightrobbery

I never thought I would ever say this but....... I had a great customer experience at the Vodafone store in Reading - Well done @VodafoneUK

@VodafoneUK @VodafoneUKComms @VodafoneGroup why is 4G not working today? What’s happening??

@VodafoneUK @AmazonUK I’d treat my fiancé @Stephen_Frid to something for our wedding in December #tuesdaytreats

@VodafoneUK what’s going on with the Apple Watch 4? The order tracker is awful

@VodafoneUK I will be phoning to cancel, this is ridiculous. Thankfully this a second line.

@VodafoneUK any reason why it’s taking 48 hours to get a response to my dm’s? Taking forever to sort an issue out

@VodafoneUK @VodafoneHeIp when will you guys change the way you get a person's proof of purchase and blocking. Waited 12 days for email with wrong information how am I supposed to give to my insurance company. And all your say is contact are customer service who are 0 stars

@AimsOnAir @VodafoneUK Don’t understand this - been with Vodafone for years (both personal and business inc overseas) and never had an issue

So much for easier mobile provider switch. @VodafoneUK gave incorrect advice, Mr A still waiting for PAC code, instore staff said he has been lied to by customer services. Pathetic service.

@VodafoneUK are you mucking around with the #4G signal so people have to upgrade to #5G It always worked at work, now sadly it doesn't.

@VodafoneUK I love how quick your customer service is when it’s on a public domain 😍. Just a conversation with a human rather than a machine would be nice

@VodafoneUK your automated voice system sucks.

@SamElliott82 @VodafoneUK It’s awful! I’ve never had so many issues with a company so soon. I’m really tempted to just cancel. Should’ve stayed with @EE 😔

Terrible customer service from @VodafoneUK. Apparently I’ve been put on a business account without my knowledge. Have to present military ID AGAIN in store despite presenting it in the Devizes store when I bought the phone (even have a signed copy but that’s not enough).

@Raideroftombs18 @VodafoneUK You’ll regret it if you do! Seriously the worst decision I’ve ever made! Don’t be swayed by the smooth sales pitch and promises of speeds you’ll never see! Oh and if you do have issues they ignore you 😡

@AimsOnAir @VodafoneUK I left them after about 15 years because their customer service went down hill. Hope you get it sorted soon. X

@VodafoneUK Here we go again. Yet more problems only 4 months on.