Vodafone Outage in Woking, Surrey, England

Shocking service from @VodafoneUK. They have messed up and I have spent over a month trying to sort. The conversation is now circular and I can’t upgrade my contract. No one I talk to has any authority to do anything! Please help!

Unbelievably fed up with @VodafoneUK for 4 months now they tell me there is no issue with signal in my area and yet it's got to the stage I have it in 2 areas of my house only. So clearly that's metal fault when we've not changed the construction of our walls!!! Want to leave...

@VodafoneUK - trying to get through to you to cancel my broadband account. The no you provide seems to be pretty well unstaffed. So far over 3 hours of ‘queueing’ over 3 days & still no person to speak to. Can you provide alternatives. Including this channel.

@VodafoneUK @vuecinemas Can’t retain customers and enticing with cinema ticket won’t improve your customer service! #improveyourcuatomerservice @VodafoneUK

@VodafoneUK Sort out your customer service before talking about 5g. #leavevodafone @VodafoneUK

@VodafoneUK @vuecinemas Sort out your customer service first!! #worstnetworkever

@VodafoneUK The agents or customer Vernice team cut me of three times while I was trying to resolve this issue. On the third time, in a space of 15 min I asked the agent to call me back, giving him my number but that never happened.

Contract £76 a month, first time run over the data by 6GB accidentally & have been overcharged by £175! Disgusted! Aweful customer service! Cutting the line on purpose! @VodafoneUK @VodafoneGroup @MoneyTelegraph @8amy232 @vodafoneCEO#cheaters #poorcustomersirvice

Not in the best mood right now. Problem with my broadband connection and been holding on the phone for @VodafoneUK for 2 hours now! Not good enough. 😡

Not in the best mood right now. Problem with my broadband connection and been holding on for @VodafoneUK for 2 hours now! Not good enough. 😡

@VodafoneUK absolutely rubbish service. Waited two weeks for an unlock code and now I have to wait longer with no definite time scale. Promised call backs not received. So angry 😡

Yo @VodafoneUK your customer services are appalling and you have charged my poor family extortionate amounts of money for services we weren’t informed we were using! #CustomerCare #WhatCustomerCare

@JoshQeh @ChazScholefield @EE Thanks both! I’ve been with @VodafoneUK for years but their telephone customer service is appalling so planning to change shortly

@VodafoneUK Kelly, thanks for the reply, just wish it was true. So they have reappeared on your website, as soon as the discount offer ended and nope, the offer did not come back. Very disappointing Vodafone, not something I hear that friends on other networks ever have an issue with.

@christatum49 @Darren_Fitzjohn @VodafoneUK Finance doesn't work for me. I'm registered blind, and Barklays don't accept disability benefits as a form of income. Trust me, i've tried!

@AnnaWeather @VodafoneUK I ordered 11pro 256Gb last tuesday. Was told 1 to 2 weeks delivery, but it's out of stock. People are waiting like 3 or 4 weeks for there phones. No one at customer services knows what they're doing.

@gillett_liam @VodafoneUK @EE @O2 I used to be with o2 for a while, but I found there signal kept cutting out everywhere, Vodafone has been the best signal wise for me and there data speeds are pretty cool.

@Matt_N_Dean @VodafoneUK I said to the woman that i'm going away on november 11th, she was like, if you've not heard anything by next week, i'd advise to cancel your order! What bad service!

Its amazing @O2 can sort out fraud against my 13 year old daughter but @VodafoneUK cant & tell me to go to my local shop with my daughter to prove she didnt take out a contract like wtf!

4 calls over the last 2 days from @VodafoneUK offering me broadband or iPads for more ££ getting annoying now as a Vodafone customer for 14yrs

@jcampbell_05 @VodafoneUK For some reason I just went ‘yeah sure midnight green’ because it was the first option but holy shit I don’t care I just want my upgrade. But Vodafone sort of weirdly assumes you won’t be open to Any Other Option.

Here’s where the intelligence of technology falls down. I suspect the phone is in stock but not in the colour I arbitrarily ordered. They’ve not said ‘hey, if you ask for the space whatever, we can give you that!’ so I’m just left wondering...@VodafoneUK

@VodafoneUK Oooor look up Chris Quartermain phone number ending in 803 (there are not too many of us ) and sort out my new problem and compensate me for the old ones. My wife and i have wasted hours on the phone to you lot.

@VodafoneUK I know that. The issue is that I’m not using my phone any differently to how I normally would and the data is just constantly dropping. I used to have at least 3-4gb left toward the end of the month and now I’m lucky if my 16gb lasts at all.

@VodafoneUK unbelievably difficult customer service. I have been with you for years, and recently signed up for your broadband. I recently saw your bb offer for existing customers at £21. I asked to be put on this offer and am being forced to cancel my current contract #confused

Intermittent network service from @virginmedia again, seems I need to use my reliable personal hotspot from @VodafoneUK - at least I have a fallback plan.

@_MiddleAgedGay_ @O2 @Ofcom I will never ever go to @O2 had a contract for a year with them and found the customer service horrendous terminated my contract and went back to @VodafoneUK, which are slightly more expensive but have great service for many years now. Hope you get it sorted soon

@VodafoneUK been a loyal customer of yours for 15 years however mobile coverage is nowhere near as good as it used to be and your automated telephone service is the worst in the world!!!

@VodafoneUK Shocking online customer service. Clearly said I wanted to cancel SIM only deal and both agents said you need to send the handset back in a pre-paid envelope. Thank goodness your telephone agent redeemed the situation.

Just had a great conversation with @VodafoneUK customer services. Just renewed 2 of my devices on unlimited sim only and taken out an additional unlimited sim only all with a token discount! Happy days 😀

@h4n_s0lo @lisa_a_dams @VodafoneUK Bbz text me the problem and I’ll get it sorted on priority

@VodafoneUK literally makes no sense to me... I can get my daughter a better deal on Vodafone by NOT buying frm Vodafone... Despite the fact that the 1st person who answered my call made a song & dance about my being SUCH a loyal customer and giving me the best deal possible...

@VodafoneUK Love when everyone at vodaphone says different things i have had a phone for less than 30 days and the phone had issues apparently Vodaphone cant help, this is my last contract with you livid custlmer service over the phone is just awful

@VodafoneUK Hey, am trying to track an order but web chat give me differing advice, and track my order online has been down for over a week... help!

@VodafoneUK That’s Shu but it’s a terrible service. I’ve called 191 and haven’t once been able to get through to an advisor. Could someone please call me because I’ve called 191 and 56677 multiple times already today with no luck. I just want to pay my bill.

@VodafoneUK are literally the biggest jokers in the world. Customer service is an absolute shambles and nothing ever seems to get sorted with them! Can’t wait to leave when this contract is up!!

@VodafoneUK Awful non-service in store today. Waited 20 mins whilst staff tried to help someone with a Spotify login. Didn’t even get a hello or be with you shortly. Was going to going to discuss an upgrade. Now thinking I’ll change networks.

Kinda reeling from a very bad encounter with a @VodafoneUK, online help person wondering if I should bother with Round 2 or just cry 😭

No joke but #Vodafone does have the worst customer Service ever!! @VodafoneUK @VodafoneBiz

@VodafoneUK I was asked to visit a Vodafone store and I did and they said they can't do anything... @VodafoneUK you never fail to disappoint with your services. Be it India or UK..

@EE Hello EE. I am desperate to move from @VodafoneUK as after 4 weeks they still can’t connect my Apple Watch series 4 to a data plan! Can you help. I have been a client of theirs for over 10 years. @Apple your product is being compromised by your contract with @VodafoneUK.

@VodafoneUK @SamsungUK I would not trust Vodafone with a 5G connection! They are still to connect my Apple Watch series 4 data plan and it’s been 4 weeks. @Apple their handling of new technology is pretty poor and I don’t think their infrastructure is set up with the client in mind!!

@VodafoneUK Hi Guys ,over the past 10 days or so I've made 3 calls to CS, enquiring about delivery of router. Last Mon I was told last Fri. Last Friday I was told this Tues. Service went live yesterday and was told I wouldnt be billed until router was connected. Was billed y'day

WTAF @vodafoneuk: I’m porting a number from Vodafone to, errr, Vodafone and I’ve now been without service for over 24 hours.

@VodafoneUK That’s the first place I went to when I had a problem. I’ve done all that. Both. The tv goes in and out of fuzziness when using apps and my phone apps constantly dip

@VodafoneUK one week with VF and remembering the reason I left almost 6 years ago. Useless customer service. Come back EE all is forgiven!

@bt_uk thank you for the letter offering of 100 mbps 4 £60 a month. . Shame your current proposition I am paying for is rubbish. Yes I have turned it off and back on again. Looking forward to speaking with you about this tomorrow. Message courtesy of @VodafoneUK network.

@VodafoneUK special thanks to the “Tech” team who managed to turn my issue from not being able to use data to not having a scrap of signal now either...

@VodafoneUK Your call centre are advising huge internet issues but say it’s not great marketing to have a note on your website. Lord above!

@Tom0244112 @VodafoneGroup @VodafoneUK Customer support worthless- was with them 4 weeks promised 24mbs, lucky if we got over 11mbs - now with Sky get around 30mbs

Vodafone has to recheck their service in Bhekrai Nagar -Hadpsar, Pune... Voice calls are not clear sounding..many times calls doesn't connect since a month.. @VodafoneIN @VodafoneUK @VodafoneGroup

@VodafoneUK yo! Still waiting to hear back from the overseas call centre guy's manager about this free signal booster or whatever thing. 🙄

@mcwilliams_x @VodafoneUK I had the Sam problem saying I’m 13 pounds over my bill and they won’t refund it and they said my bill is over due which it’s not 😡😡

@VodafoneUK I have repeatedly asked for my pac code from your help chat service and the text number to no avail

@connormccann71 @VodafoneUK It’s actually shocking isn’t it!! They need shut down

@VodafoneUK loyal customer of 13 years, but as it stands I’ll be emailing Nick Jeffrey and posting your router back to him directly unless someone gets in touch with me.

@VodafoneUK #broadband #help used to be able to control router from my iPhone .... now I can’t and it keeps dropping out ! #pleasehelp #vodafone #vodafonebroadband #fails

I would like to say that @VodafoneUK provided great customer service, but that would be a god damn lie and they are indeed bloody useless 😤

@VodafoneUK You are the worst company for cold calls and harassment

@VodafoneUK poor service, swindling my pensioner father out of money for a phone that was never activated! Still waiting for that manager to call back two weeks later! Disgusting!