Vodafone Outage in Woking, Surrey, England

@VodafoneUK Awful non-service in store today. Waited 20 mins whilst staff tried to help someone with a Spotify login. Didn’t even get a hello or be with you shortly. Was going to going to discuss an upgrade. Now thinking I’ll change networks.

Kinda reeling from a very bad encounter with a @VodafoneUK, online help person wondering if I should bother with Round 2 or just cry 😭

No joke but #Vodafone does have the worst customer Service ever!! @VodafoneUK @VodafoneBiz

@VodafoneUK I was asked to visit a Vodafone store and I did and they said they can't do anything... @VodafoneUK you never fail to disappoint with your services. Be it India or UK..

@EE Hello EE. I am desperate to move from @VodafoneUK as after 4 weeks they still can’t connect my Apple Watch series 4 to a data plan! Can you help. I have been a client of theirs for over 10 years. @Apple your product is being compromised by your contract with @VodafoneUK.

@VodafoneUK @SamsungUK I would not trust Vodafone with a 5G connection! They are still to connect my Apple Watch series 4 data plan and it’s been 4 weeks. @Apple their handling of new technology is pretty poor and I don’t think their infrastructure is set up with the client in mind!!

@VodafoneUK Hi Guys ,over the past 10 days or so I've made 3 calls to CS, enquiring about delivery of router. Last Mon I was told last Fri. Last Friday I was told this Tues. Service went live yesterday and was told I wouldnt be billed until router was connected. Was billed y'day

WTAF @vodafoneuk: I’m porting a number from Vodafone to, errr, Vodafone and I’ve now been without service for over 24 hours.

@VodafoneUK That’s the first place I went to when I had a problem. I’ve done all that. Both. The tv goes in and out of fuzziness when using apps and my phone apps constantly dip

@VodafoneUK one week with VF and remembering the reason I left almost 6 years ago. Useless customer service. Come back EE all is forgiven!

@bt_uk thank you for the letter offering of 100 mbps 4 £60 a month. . Shame your current proposition I am paying for is rubbish. Yes I have turned it off and back on again. Looking forward to speaking with you about this tomorrow. Message courtesy of @VodafoneUK network.

@VodafoneUK special thanks to the “Tech” team who managed to turn my issue from not being able to use data to not having a scrap of signal now either...

@VodafoneUK Your call centre are advising huge internet issues but say it’s not great marketing to have a note on your website. Lord above!

@Tom0244112 @VodafoneGroup @VodafoneUK Customer support worthless- was with them 4 weeks promised 24mbs, lucky if we got over 11mbs - now with Sky get around 30mbs

@VodafoneUK Yes but my issue still hasn’t been resolved and I’m fairly confident it won’t be today despite a 50 minute phone call and assurances it would be.

@VodafoneUK terrible service! My Mum’s phone was stolen yesterday, been told three times it has been blocked. Each time we’ve called it and someone has answered so no block. Told new phone was available to pick up in Paddington store, an hour later told there’s none in stock.

@VodafoneUK Your automated DM service is terrible..

@VodafoneUK @dazzer2103 Ditch them mate pathetic service

Seems @VodafoneUK have time for happy customers but not to resolve their **** ups

@SGall78 @VodafoneUK Just cancel, their service is shit

Once again @VodafoneUK are pathetic, best answer my DM or I'll be cutting off my direct debit until someone solves the issue

Dear @VodafoneUK please stop ignoring me while you answer other easier problems. You messed up my order and your customer service team didn't phone me back when they said they would.

@VodafoneUK @blagmasterg Don't do it, service terrible. They keep ignoring me instead of replying to help me after messing up my order

Absolutely pathetic from @VodafoneUK They **** up my order and apparently I have to be passed from pillar to post to fox their mistake. Worse they tell me I will be phoned in a 30 minute window and don't, so ****** off

@VodafoneUK I was told that being a business customer I had to order over the phone. Very helpful advisor but in 2019 simple things such as additional connections should be self service

@VodafoneUK @Charlie1510 You say that but it's still not working for me and lots of others it seems!

@barndog220185 @VodafoneUK @HighHeeledBunny Still not working for me. None of the fixes that people have mentioned work either.

Same issue - all morning! In the Home Counties. @VodafoneUK miss sold at store, lied about contract, no chance of a customer refund - still the music on hold is pleasant 😐

@VodafoneUK Your recent treatment of UK staff has so appalled me that after 20 years as a customer I'm switching networks #BadVodafone.

@VodafoneUK you are one of the best network providers I have been with. 10 years and the service has always been good but my contract is due to expire & I can't afford the current price so I will be switching. Keep up the good work 👍

@VodafoneUK the signal in Hounslow is absolutely appalling. Nothing will load.

As if calling customer services and being put on hold isn’t frustratingly dire already, @VodafoneUK’s hold music takes the biscuit for making the experience so much more painful 😖😭😭 #monotonous #unbearable #sadcountrysongs #pleasemakeitstop

@VodafoneUK Came to shop for advice, didn’t appreciate “it would be easier for me to go online I responded, “it would be easier for you!” No other help required thanks.

@VodafoneUK very unhelpful staff in store, don’t bother with shops if you train your staff to send customers down self service online.

@VodafoneUK shame on you Vodafone I have been a long-standing customer all my family have Vodafone contracts. After contacting your webchat support 3 times in the last 3 months and been promised a refund still not happened your representatives have lied to me on each occasion😡😡

@VodafoneUK so you fail to setup my mums service for 2 months. Never get back to her and make continuous empty promises. She cancels her direct debit & you become experts in emailing her to tel her all the reasons she should use direct debit. You need to DM me and resolve ASAP

So my mum bought and Apple Watch and moved to @VodafoneUK for her service but it’s been 2 months and they still haven’t got it set up and working. That’s some of the worst customer service I’ve EVER seen!

Feeling very smug about being a @VodafoneUK customer today 🙃 #mynetworkisbetterthanyours

@yamesh @VodafoneUK To be fair, I'm with @ThreeUK . To be able to connect to the 4g network you pay for is a rare and wondrous thing. Vodafone deserve some credit even if their network can best be described as "working"

I see no one @VodafoneUK thinks a customer’s concern is good enough to be responded to...but collecting payment for a service which is not 💯% is great right Vodafone 😡 Thank you very much.

Given as @VodafoneUK had the gall to cancel my order twice, I’m not in the least surprised to find my refund still not processed. People, if I can offer 1 word of advice, please stay away from this poor excuse of a company. take your business to another network

@Jabzakawhen @shellyfairy1 @VodafoneUK Damn why didn’t I wait till Black Friday better go check my network and cringe hoping there ain’t a better deal now

@VodafoneUK Never had a problem with @VodafoneUK but why don't you do something for you existing customers this black Friday. Far better deal than I'm currently on for my 9 month old Mate 10 Pro.😡😡

@VodafoneUK as a former Vodafone customer service employee I expect WAY better!

@VodafoneUK was told I’d have to accept the delivery and send it back to cancel! How can I do this when it’s going to the wrong address! No notes made on my account when I called you customer service. Shambles!

@VodafoneUK shocking service. Cancelled Apple Watch. Got notified of delivery to wrong address, which I was told had been changed originally. Then was lied to again, saying it was defo coming to the correct address. Courier confirmed it was not.

@VodafoneUK I will DM you. I have spent so much time on chat yesterday and today, I really shouldnt be calling you for you to take my money. I am happy to go somewhere else, I just wanted to know what happened, as I am an existing customer.

I received a confirmation email from @VodafoneUK and this morning when I contacted the customer service team, they told me the order has been cancelled... but couldn't tell me why. They suggest I try again - so that would be the third time. So frustrating!

I am so frustrated with @VodafoneUK - placed an order for a new phone with the assistance of the sales team (as previous order was unsuccessful due to technical issues).

@VodafoneUK Please get real. it is simply not possible to use 1gb every 3 mins on iPhone without it burning up. Obv bug in system but Vodafone refusing to help. 20GB data used in 1 hour!!!! #badservice #vodafonedonotcare #fedup

@vodafone @VodafoneUK My contract will be getting ripped up. Your agent has lied through their teeth. Not a happy customer.

@VodafoneUK I will phone customer service and try and speak to a decision maker not vodabot in the morning

2019-06-25 02:40:03 -Download (Mb/s): 9.89 -Upload (Mb/s): 7.98 -Ping (ms): 64.58 @VodafoneUK I pay for 55Mb/s down with broadband. The threshold for this tweet was 15Mb/s. I cannot play ANY online game. This is abysmal service. #Python #RaspberryPi #SpeedTest

2019-06-25 02:15:03 -Download (Mb/s): 6.40 -Upload (Mb/s): 10.10 -Ping (ms): 62.95 @VodafoneUK I pay for 55Mb/s down with broadband. The threshold for this tweet was 15Mb/s. I cannot play ANY online game. This is abysmal service. #Python #RaspberryPi #SpeedTest

2019-06-25 02:10:03 -Download (Mb/s): 9.77 -Upload (Mb/s): 8.11 -Ping (ms): 61.78 @VodafoneUK I pay for 55Mb/s down with broadband. The threshold for this tweet was 15Mb/s. I cannot play ANY online game. This is abysmal service. #Python #RaspberryPi #SpeedTest

@VodafoneIN I guess there is no call made to the person... Since past few days... Is it just to show social media that you guys are trying to resolve the issue... In actual you never called @VodafoneUK @VodafoneGroup can someone take it seriously @toi @MumbaiMirror @ZeeNews

@PhychedMonk @VodafoneIN @VodafoneUK @VodafoneGroup @TRAI @DoT_India @manojsinhabjp Either provide the service or return the money if you are not capable of providing service @VodafoneUK @VodafoneAU @VodafoneIN just because of pathetic service you name getting spoilled in all countries

2019-06-25 01:35:03 -Download (Mb/s): 10.30 -Upload (Mb/s): 9.92 -Ping (ms): 61.75 @VodafoneUK I pay for 55Mb/s down with broadband. The threshold for this tweet was 15Mb/s. I cannot play ANY online game. This is abysmal service. #Python #RaspberryPi #SpeedTest

2019-06-25 01:30:03 -Download (Mb/s): 6.50 -Upload (Mb/s): 7.91 -Ping (ms): 62.01 @VodafoneUK I pay for 55Mb/s down with broadband. The threshold for this tweet was 15Mb/s. I cannot play ANY online game. This is abysmal service. #Python #RaspberryPi #SpeedTest

2019-06-24 23:50:03 -Download (Mb/s): 9.68 -Upload (Mb/s): 8.27 -Ping (ms): 63.11 @VodafoneUK I pay for 55Mb/s down with broadband. The threshold for this tweet was 15Mb/s. I cannot play ANY online game. This is abysmal service. #Python #RaspberryPi #SpeedTest