Vodafone Outage in Guildford, Surrey, England

@VodafoneUK one week with VF and remembering the reason I left almost 6 years ago. Useless customer service. Come back EE all is forgiven!

@Tom0244112 @VodafoneGroup @VodafoneUK Customer support worthless- was with them 4 weeks promised 24mbs, lucky if we got over 11mbs - now with Sky get around 30mbs

@VodafoneUK @dazzer2103 Ditch them mate pathetic service

Seems @VodafoneUK have time for happy customers but not to resolve their **** ups

@SGall78 @VodafoneUK Just cancel, their service is shit

Once again @VodafoneUK are pathetic, best answer my DM or I'll be cutting off my direct debit until someone solves the issue

Dear @VodafoneUK please stop ignoring me while you answer other easier problems. You messed up my order and your customer service team didn't phone me back when they said they would.

@VodafoneUK @blagmasterg Don't do it, service terrible. They keep ignoring me instead of replying to help me after messing up my order

Absolutely pathetic from @VodafoneUK They **** up my order and apparently I have to be passed from pillar to post to fox their mistake. Worse they tell me I will be phoned in a 30 minute window and don't, so ****** off

Same issue - all morning! In the Home Counties. @VodafoneUK miss sold at store, lied about contract, no chance of a customer refund - still the music on hold is pleasant 😐

Dear @VodafoneUK why would I change my broadband to you when you can’t even deliver a consistently reliable mobile phone signal to flipping Horsham. No chance.

@HollieRMusic @VodafoneUK Problem with @VodafoneUK is that it is such a large organisation with so many subscribers that the wall don’t give a damn about the individual. If you were tweeting as one of the largest customers, like the NHS they might care. #flawedcustomerservice

@VodafoneUK Please get real. it is simply not possible to use 1gb every 3 mins on iPhone without it burning up. Obv bug in system but Vodafone refusing to help. 20GB data used in 1 hour!!!! #badservice #vodafonedonotcare #fedup

@VodafoneUK SERIOUSLY UNIMPRESSED. Terrible customer service. Son’s phone had 20GB data used in 1hr at 11pm last night. Called help desk 1 hour. Waited call back 1 hour. Still not resolved. 29GB usage not possible. Need resolution NOW #terrible #ripoff #avoidvodafone #pleasehelp

@VodafoneUK I run a business in Horsham and we made the fatal mistake of choosing you as part of our communications strategy. Just so you are aware your coverage in Horsham is so ******* atrocious that we will cancel all our contracts with you ASAP. You are a hindrance not a help

@VodafoneUK not sure what doing a sim swap on my apple watch S4 is going to do but if it hasn't worked before its not going to magically get the sim activated but then again it will be over 5 weeks since launch at you don't have a fix 🙃🙃🙃 @BBCWatchdog @Telegraph

@VodafoneUK I completed your text message survey. Not that it’ll change anything. Same old Vodafone, same old poor customer service.

@VodafoneUK How you are still in business is beyond me. I guess it’s stupid people like me who are loyal. Why do I do it to myself. Simply awful!! #vodafone #thepits #customerservicefail

@VodafoneUK Simply the worst. Issues with pricing and being offered one hung and then not fulfilling your promises and now after changing my schedule to accommodate your delivery it’s now out of stock. I wish I had left when I had the chance! #awfulcustomerservice

@VodafoneUK I simply do not understand how your customer service skills can be so bad. For a company as big as yourselves why is it such a hassle dealing with you. #witsend #whyiseverythingsohard

@VodafoneUK @VodafoneUKComms @VodafoneGroup why is 4G not working today? What’s happening??

@VodafoneUK you amaze me how you remain in business when you seem to completely screw everything up and have zero customer service ability to resolve anything!! #jokers #thieves #wastingmylifetalkingtoyou #AVOID

@VodafoneUK No option on browser. This is a complete waste of time. Customer journey is awful and confusing...

@bernardjenkin @tnewtondunn @VodafoneUK The problem will come when some operators offer cheaper UK only contracts and cream away business from the operators that offer the full roaming contracts. They’ll then be forced to remove it or make it optional to keep market share.

@andrew_roberts_ @matthewskipsey @swtrains_watch @SW_Help @EE @VodafoneUK @transportgovuk @margot_james_mp Same. It’s terrible unless the train is empty. Why it wasn’t specified for overcrowded trains (since they are and have been the norm for a while) is beyond me.

@VodafoneUK That’s fine, that’s why I at’d plusnet help’s Twitter Account.

@VodafoneUK So you have an advert showing a mob phone working in an underground car park, yet my phone loses signal when I walk into my kitchen! In actual fact my phone loses signal in every room except the living room! Wtf is going on?

So @VodafoneUK after a month of problems, seemingly resolved, today you take a direct debit for £987.85!

@VodafoneUK Hi, is there an issue with Broadband in the GU22 area? I’ve restarted the router a few times but it won’t establish a connection to the internet.

Wow @VodafoneUK LOVE GETTING CALLS FROM YOUR SALES PEOPLE WHO ARE RUDE THEN PUT THE PHONE DOWN. Maybe you should explain to your sales people that they are calling OUR business phones and that they get no where by being rude and are no credit to your business. #fuming

@EE your customer service is appalling. 22 years of loyalty over £14k spent and yet you refuse to resolve my issue. #CustomerService #fail #poor I’m off to @VodafoneUK #eeyougotitwrong #CustomerFeedback

@PROJ3CTGD @VodafoneUK @O2 @ThreeUK @EE Im @EE but i give em this they bring new phone within 24 hours..brilliant service 10/10 😊😂

@VodafoneUK have the worst customer service of any company I have done business with. I would not recommend to an enemy nevermind family or friends.

DO NOT GO WITH @VodafoneUK BROADBAND!! After 12 months of dealing with complaint with poor service and awful connection. I get told #vodafone won’t do anything. Cause “they can’t see a problem” &. “ it’s my problem”.

@O2 @ShaunJo21473309 I dont get why @Ofcom cant just look at @o2 twitter for evidence of customer dissatisfaction. @o2 knows ignoring @ofcom and the ombudsman is enough to get them to leave alone. @ThreeUK @CPWTweets @EE @VodafoneUK

@O2 @iamnotanicola Always worth checking @VodafoneUK @ThreeUK and @EE, @CPWTweets too. @o2 are cheap because they skimp on customer service! Font be fooled with the sweet nothings from the social media team! Always collect from store too! @o2 couriers pinch deliveries

@VodafoneUK I have complained about the same issue around 5 times and it STILL hasn't been fixed

I’ve made a call to @VodafoneUK Customer Service on the 10th of April. Been assured that they will respond to my query within 2 working days. I’ve emailed them now twice since then with no answer as of yet! Very poor and disappointing service!!!

@VodafoneUK Yes she has but it should not take almost an hour to get it. It was totally unacceptable. I am considering moving to another provider because of the lack of customer care shown to her.

@VodafoneUK need to seriously sort out customer service. You have so many terminologies and ping pong customers between store and CS. What happened to omni channel and simple customer service