Vodafone Outage in Addlestone, Surrey, England

@VodafoneUK are literally the biggest jokers in the world. Customer service is an absolute shambles and nothing ever seems to get sorted with them! Can’t wait to leave when this contract is up!!

@VodafoneUK Awful non-service in store today. Waited 20 mins whilst staff tried to help someone with a Spotify login. Didn’t even get a hello or be with you shortly. Was going to going to discuss an upgrade. Now thinking I’ll change networks.

@_One8Seven1_ @VodafoneUK are shite mate, they rip you off over and over again despite being loyal. I binned them off for Three a few years ago, never had an issue with them

Kinda reeling from a very bad encounter with a @VodafoneUK, online help person wondering if I should bother with Round 2 or just cry 😭

No joke but #Vodafone does have the worst customer Service ever!! @VodafoneUK @VodafoneBiz

@VodafoneUK I was asked to visit a Vodafone store and I did and they said they can't do anything... @VodafoneUK you never fail to disappoint with your services. Be it India or UK..

@EE Hello EE. I am desperate to move from @VodafoneUK as after 4 weeks they still can’t connect my Apple Watch series 4 to a data plan! Can you help. I have been a client of theirs for over 10 years. @Apple your product is being compromised by your contract with @VodafoneUK.

@VodafoneUK @SamsungUK I would not trust Vodafone with a 5G connection! They are still to connect my Apple Watch series 4 data plan and it’s been 4 weeks. @Apple their handling of new technology is pretty poor and I don’t think their infrastructure is set up with the client in mind!!

More bad news for @HuaweiMobile as @VodafoneUK pauses pre-orders for the Huawei Mate 20X (5G). Just a few days ago this felt like a very different opportunity.

@VodafoneUK Hi Guys ,over the past 10 days or so I've made 3 calls to CS, enquiring about delivery of router. Last Mon I was told last Fri. Last Friday I was told this Tues. Service went live yesterday and was told I wouldnt be billed until router was connected. Was billed y'day

I been with @VodafoneUK less then 3 days and nothing work their app don’t work the website don’t work..y’all spend 3 days fixing shit #Fixup

I’m using my phone 4G for internet connection it’s that bad. @VodafoneUK need to get some grip and control and sort this out.

WTAF @vodafoneuk: I’m porting a number from Vodafone to, errr, Vodafone and I’ve now been without service for over 24 hours.

@VodafoneUK That’s the first place I went to when I had a problem. I’ve done all that. Both. The tv goes in and out of fuzziness when using apps and my phone apps constantly dip

@VodafoneUK one week with VF and remembering the reason I left almost 6 years ago. Useless customer service. Come back EE all is forgiven!

@bt_uk thank you for the letter offering of 100 mbps 4 £60 a month. . Shame your current proposition I am paying for is rubbish. Yes I have turned it off and back on again. Looking forward to speaking with you about this tomorrow. Message courtesy of @VodafoneUK network.

@VodafoneUK special thanks to the “Tech” team who managed to turn my issue from not being able to use data to not having a scrap of signal now either...

@VodafoneUK Your call centre are advising huge internet issues but say it’s not great marketing to have a note on your website. Lord above!

@VodafoneUK Yes but my issue still hasn’t been resolved and I’m fairly confident it won’t be today despite a 50 minute phone call and assurances it would be.

@VodafoneUK terrible service! My Mum’s phone was stolen yesterday, been told three times it has been blocked. Each time we’ve called it and someone has answered so no block. Told new phone was available to pick up in Paddington store, an hour later told there’s none in stock.

@VodafoneUK Your automated DM service is terrible..

@VodafoneUK Dear Vodafone, I called up with a complaint 4th Feb, your colleague told me he would need to investigate but would get back to me in 24 hours. I'm still waiting.......!! #crapservice #loyaltydoesyounofavours

@VodafoneUK @dazzer2103 Ditch them mate pathetic service

Seems @VodafoneUK have time for happy customers but not to resolve their **** ups

@SGall78 @VodafoneUK Just cancel, their service is shit

Once again @VodafoneUK are pathetic, best answer my DM or I'll be cutting off my direct debit until someone solves the issue

Dear @VodafoneUK please stop ignoring me while you answer other easier problems. You messed up my order and your customer service team didn't phone me back when they said they would.

@VodafoneUK @blagmasterg Don't do it, service terrible. They keep ignoring me instead of replying to help me after messing up my order

Absolutely pathetic from @VodafoneUK They **** up my order and apparently I have to be passed from pillar to post to fox their mistake. Worse they tell me I will be phoned in a 30 minute window and don't, so ****** off

@VodafoneUK Absolute dogshit service all weekend. Always getting 'No service' coming up. Internet crap,5 mins to send a text. Bloody useless

@Tom_Whi @VodafoneUK Super cool fix thank you. For broadband issues, login to your router at 192.168.1.1, select expert mode and under internet you can manually configure DNS as Tom suggests.

@VodafoneUK @Charlie1510 You say that but it's still not working for me and lots of others it seems!

@barndog220185 @VodafoneUK @HighHeeledBunny Still not working for me. None of the fixes that people have mentioned work either.

@VodafoneUK you are one of the best network providers I have been with. 10 years and the service has always been good but my contract is due to expire & I can't afford the current price so I will be switching. Keep up the good work 👍

@VodafoneUK the signal in Hounslow is absolutely appalling. Nothing will load.

As if calling customer services and being put on hold isn’t frustratingly dire already, @VodafoneUK’s hold music takes the biscuit for making the experience so much more painful 😖😭😭 #monotonous #unbearable #sadcountrysongs #pleasemakeitstop

@VodafoneUK I'm leaving the country and have been trying to cancel my account. It took ages to get to speak to an agent who literally just hung up. I don't have time to waste before my flight pls contact me asap. #vodafone #rude

@VodafoneUK shame on you Vodafone I have been a long-standing customer all my family have Vodafone contracts. After contacting your webchat support 3 times in the last 3 months and been promised a refund still not happened your representatives have lied to me on each occasion😡😡

Feeling very smug about being a @VodafoneUK customer today 🙃 #mynetworkisbetterthanyours

@macinfoirl @ThreeCare @VodafoneIreland Vodafone launched it here in the Uk 4-6 weeks ago and it has been terrible! It doesn’t work yet and they aren’t prepared for it. I would swerve anything @VodafoneUK related at all costs!

@yamesh @VodafoneUK To be fair, I'm with @ThreeUK . To be able to connect to the 4g network you pay for is a rare and wondrous thing. Vodafone deserve some credit even if their network can best be described as "working"

I see no one @VodafoneUK thinks a customer’s concern is good enough to be responded to...but collecting payment for a service which is not 💯% is great right Vodafone 😡 Thank you very much.

Given as @VodafoneUK had the gall to cancel my order twice, I’m not in the least surprised to find my refund still not processed. People, if I can offer 1 word of advice, please stay away from this poor excuse of a company. take your business to another network

@Jabzakawhen @shellyfairy1 @VodafoneUK Damn why didn’t I wait till Black Friday better go check my network and cringe hoping there ain’t a better deal now

@VodafoneUK Never had a problem with @VodafoneUK but why don't you do something for you existing customers this black Friday. Far better deal than I'm currently on for my 9 month old Mate 10 Pro.😡😡

So, after @VodafoneUk released a 2nd device which had been reserved for me, I have now cancelled my order for Apple watch series 4, and will now be raising with @OfCom as @VodafoneUk are unable to honor contracts or stick to Customer agreements despite taking payment upfront.

@VodafoneUK as a former Vodafone customer service employee I expect WAY better!

@VodafoneUK was told I’d have to accept the delivery and send it back to cancel! How can I do this when it’s going to the wrong address! No notes made on my account when I called you customer service. Shambles!

@VodafoneUK shocking service. Cancelled Apple Watch. Got notified of delivery to wrong address, which I was told had been changed originally. Then was lied to again, saying it was defo coming to the correct address. Courier confirmed it was not.

Steer clear of @VodafoneUK, get you in with their lovely shiny incentives then miraculously the letter with the code for said shiny incentive is never delivered. Shocking. Call them, guess what. There’s nothing they can do about it. Appalling customer service. Shame on you.

@chloeglovemusic @ThreeUK @ThreeUKSupport I jumped ship to @VodafoneUK so far so good, been with 3 over 10 years but in the last 3-4 months the service went from amazing to awful and unfortunately they are in denial about the problem, that's what made me leave more than anything else

@VodafoneUK 1/2 a full week I’ve been trying to contact customer service and I’ve only been with Vodafone for 2 weeks. In that 2 weeks I’ve had the most appalling internet and signal ever and my phone number is still stuck between the Temp one and my new one for some reason

@VodafoneUK Evening. Have done this hopefully you can help me Callum where others have failed

@VickiSweeney18 @VodafoneUK Seems to be widespread. Plusnet and BT also down in SL6

British @VodafoneUK and whatever broadband provider there is in old #blighty - you are WOEFULLY bad and slow. Disconnecting all the time, painful slow speeds and bad areas. Makes me cherish the #usa and #australian data services and that’s saying something!

@VodafoneUK Right. After a dozen phone calls and over a week of chasing @VodafoneUK to resolve their ****-up I’m giving you 1 last chance to sort this out before I make a formal complaint to Ofcom and Trading Standards.

@VodafoneUK Let down is an understatement! You guys in all fairness should have this absolutely nailed...

Absolutely shocking CS from @VodafoneUK trying to upgrade broadband since 13/06/19. Promised 5 times now! Yes it’s with the back office team, yes it’s with Tech team 2. Just another 24hrs. Why is this taking so long! Maybe I should just cancel and start again!🤯🤬

@VodafoneUK please help me

And again my @VodafoneUK broadband has dropped. I could call or do the live chat thing, but know that’s not going to fix it, lost count of the number of times I’ve done that over the last 5 months. Can’t wait for the contract to be done so I can change 😔