Vodafone Outage in Hillingdon, Greater London, England

@VodafoneUK @vuecinemas Can’t retain customers and enticing with cinema ticket won’t improve your customer service! #improveyourcuatomerservice @VodafoneUK

@VodafoneUK Sort out your customer service before talking about 5g. #leavevodafone @VodafoneUK

@VodafoneUK @vuecinemas Sort out your customer service first!! #worstnetworkever

@VodafoneUK I was not assisted with my query. Please confirm the estimated delivery date of my order, as I need to know if I should cancel my conteact with O2 or not. Thank you

@VodafoneUK so after 40 mins your team hang up without answering! @SkyUK @SkyHelpTeam @virginmedia @TalkTalk @EE any chance guys fancy a new broadband customer cause struggling to even leave Vodafone before we move!

@VodafoneUK The agents or customer Vernice team cut me of three times while I was trying to resolve this issue. On the third time, in a space of 15 min I asked the agent to call me back, giving him my number but that never happened.

Contract £76 a month, first time run over the data by 6GB accidentally & have been overcharged by £175! Disgusted! Aweful customer service! Cutting the line on purpose! @VodafoneUK @VodafoneGroup @MoneyTelegraph @8amy232 @vodafoneCEO#cheaters #poorcustomersirvice

@VodafoneUK you sent an email telling me the price of broadband is going up and to call if I want to cancel yet when I call I sit for an hour each time waiting for someone to talk to #Vodafone #notevenajingle #CustomerService

Not in the best mood right now. Problem with my broadband connection and been holding on the phone for @VodafoneUK for 2 hours now! Not good enough. 😡

Not in the best mood right now. Problem with my broadband connection and been holding on for @VodafoneUK for 2 hours now! Not good enough. 😡

@VodafoneUK finally fixed. Fault began on Wednesday. All down to @WeAreOpenreach @OpenreachHelp buggering lines up but the customer service has been awful. Can’t believe I have to pay today

Yo @VodafoneUK your customer services are appalling and you have charged my poor family extortionate amounts of money for services we weren’t informed we were using! #CustomerCare #WhatCustomerCare

@JoshQeh @ChazScholefield @EE Thanks both! I’ve been with @VodafoneUK for years but their telephone customer service is appalling so planning to change shortly

@vodafoneuk the saga continues. Router may work tonight. Real treasure is not being called by customer service yet. Over ten hours on the phone and counting.

@VodafoneUK @VodafoneUK you’ve now sent two routers. They aren’t working. @EE we are really excited to sack off @VodafoneUK for you for quicker speeds, better service and better benefits. You don’t have much to live up to but as long as we have internet every day I think we will be happy

@FacesForPodcast Thanks @VodafoneUK, letting me down again...

@VodafoneUK worst customer experience of any biz I’ve ever dealt with. Accused me of lying, sent me in-store for no reason, data breaches, hours lost trying to transfer ownership, mis-selling, awful complaint handling. Can’t wait for our biz contracts to expire. Appalling. (End.)

Hi @VodafoneUK know you’re trying to convert my lucrative pay-as-you-go contract with you to a regular contract. However I’m going to be canceling and changing providers instead, after the disgusting customer service you’ve provided my girlfriend after she was mugged [1/2]

Hi @VodafoneUK I know you’re Rhine to convert my lucrative pay-as-you-go contract with you to a regular contract. However I’m going to be canceling and changing providers instead after the disgusting customer service you’ve provided my girlfriend after she was mugged [1/2]

@christatum49 @Darren_Fitzjohn @VodafoneUK Finance doesn't work for me. I'm registered blind, and Barklays don't accept disability benefits as a form of income. Trust me, i've tried!

@AnnaWeather @VodafoneUK I ordered 11pro 256Gb last tuesday. Was told 1 to 2 weeks delivery, but it's out of stock. People are waiting like 3 or 4 weeks for there phones. No one at customer services knows what they're doing.

@VodafoneUK I was able to call from outside of our village this afternoon. When I got home I now have no service on my handset (as does my wife) Vf site says our area WD35LL has maintenance until 19th😱. No calls for 4 days-seriously 😡

@gillett_liam @VodafoneUK @EE @O2 I used to be with o2 for a while, but I found there signal kept cutting out everywhere, Vodafone has been the best signal wise for me and there data speeds are pretty cool.

@Matt_N_Dean @VodafoneUK I said to the woman that i'm going away on november 11th, she was like, if you've not heard anything by next week, i'd advise to cancel your order! What bad service!

@VodafoneUK One area atm until I can drive somewhere else to try. My wife has same phone on my account and can make calls so I’m guessing it’s the handset. I’ve tried everything on the apple support advice but still can’t make or receive calls.

@VodafoneUK @VodafoneUK please can you look at my DM - been in Spain, account cut off - received texts saying big roaming charges despite ‘free roaming’ and can’t even access my account to see the damage as your site is down for maintenance

@VodafoneUK please can you look at my DM - been in Spain, account cut off - received texts saying big roaming charges and can’t even access my account as your site is down for maintenance

@VodafoneUK I am at my whits end after days on live chat, being promised that action would be taken and yet nothing done. You should be ashamed of this so called customer services. I am done with you #nowtbutlies

Update - DPD tried to deliver at 1030 this morning. When I wasn’t home. Funny that, given @VodafoneUK had promised they would book at hour delivery slot at 1800. I asked them to confirm they had done it and the ‘customer service’ person hung up rather than answer.

Classic @vodafoneuk . I upgraded, they sent me a broken phone. I called, they promised a replacement delivered at 1800 today in an hour slot. Of course it hasn’t turned up. They say it’s not their responsibility, it’s DPD. Won’t tell me if they booked the hour slot or day slot.

Its amazing @O2 can sort out fraud against my 13 year old daughter but @VodafoneUK cant & tell me to go to my local shop with my daughter to prove she didnt take out a contract like wtf!

@Mr_Jimbob @VodafoneUK You are right. I saw it as an empty ‘thank you’. Like their service. I mean, he is happy to help me with my upgrade but he is not actually being helpful as he didn’t provide me a link to the available information nor a simple ‘thank you’ for your custom.

@VodafoneUK stop charging me for skysports packages - 1. I didn’t sign up for skysports2 in the first place. 2. Apparently you can’t refund me, I have to contact sky - weird. 3. I only renewed my contact less than a month ago but I’ve been charged 4 times for skysports #terrible

@VodafoneUK please advise me about the app. It stopped working. I reinstalled but still not working

4 calls over the last 2 days from @VodafoneUK offering me broadband or iPads for more ££ getting annoying now as a Vodafone customer for 14yrs

@jcampbell_05 @VodafoneUK For some reason I just went ‘yeah sure midnight green’ because it was the first option but holy shit I don’t care I just want my upgrade. But Vodafone sort of weirdly assumes you won’t be open to Any Other Option.

Here’s where the intelligence of technology falls down. I suspect the phone is in stock but not in the colour I arbitrarily ordered. They’ve not said ‘hey, if you ask for the space whatever, we can give you that!’ so I’m just left wondering...@VodafoneUK

Would like to thank @VodafoneUK customer service for being a bloody lovely group of people.

I decided to change from o2 to @VodafoneUK . So far I am not impressed with the customer service. Phones we ordered are on back order , that’s a week ago. Can’t get anyone on the line to track my order and as for finding out on line. You have to have a Vodafone number!

Considering they are two of the UK's biggest organisations, I have never received such a shit level of service for a business as I have from @nextofficial and @VodafoneUK over the last few weeks. Absolute masters in failure!

@VodafoneUK Despite promises nothing at all has been done since I raised my query. It is really terrible and the worst customer experience I have ever had. It is really shameful that so much money is spent on advertising but you can’t look after our customers. @VodafoneCust

I suspect it may be time to move from @ThreeUK to @VodafoneUK as they don’t have #VirtualSim or #AppleWatch support, but the @ThreeUK #GoRoam plan is amazing. Decision later today. #NeedAllThree #PunNotIntended

@VodafoneUK I know that. The issue is that I’m not using my phone any differently to how I normally would and the data is just constantly dropping. I used to have at least 3-4gb left toward the end of the month and now I’m lucky if my 16gb lasts at all.

As usually, the fuckery from @VodafoneUK has no end Promised a refund for roaming charges as the service in India was shit, but now won't stand by their promise Seriously need to move my loyalty somewhere else

@VodafoneUK experience that I totally regret. They haven’t changed or improve at all. In fact they’re getting worse. With incomplete unfriendly lying staff. That’s there just to lie and deceive you as a customer.

@VodafoneUK After nearly 10 years and thousands of money and stress spent by being a customer of this company. I decided to leave. And one moment of weakness decision I returned 3 months ago. And I can tell you Hans on heart that I wish I haven’t. Because it’s a completely awful

@VodafoneUK your customer service is absolutely horrendous.

@VodafoneUK unbelievably difficult customer service. I have been with you for years, and recently signed up for your broadband. I recently saw your bb offer for existing customers at £21. I asked to be put on this offer and am being forced to cancel my current contract #confused

@VodafoneUK well I can’t say how disappointed and disgusted I am with your customer care. Basically called me a liar. I urge all my nhs colleagues to get away from them

@_MiddleAgedGay_ @O2 @Ofcom I will never ever go to @O2 had a contract for a year with them and found the customer service horrendous terminated my contract and went back to @VodafoneUK, which are slightly more expensive but have great service for many years now. Hope you get it sorted soon

@VodafoneUK I started off by doing that...and then this ensued. I still haven't received a code & I have raised a complaint with @Ofcom . I had similar problems with the last 2 contacts: you don't follow @Ofcom procedures.

@VodafoneUK You wouldn't be losing me, you just wouldn't have me as broadband customer. The best baited hook is getting me. That google hub doesnt appeal at all

3 weeks 3 hours 2 reference tickets later Vodafone can’t fix a simple login issue. #Vodafonedown #vodafoneuk #shambles

@VodafoneUK went through the change DNS steps last night to stop my wifi from dropping out then today no internet at all and according to down detector I'm not the only one

@VodafoneUK pls dont EVER use them, they have signed us up for 40 M plus fibre through a comparison site, this costed £7 more than standard 35 M tariff, the performance was NEVER 40 , neither it was 35M they giving me a 10% discount on not reaching 35 M, but no refound on the £7

@VodafoneUK I'll be switching to another broadband provider unless you get this shit sorted out. It's insane.

@VodafoneUK I have never had such a bad experience using a broadband provider. For the past 2 weeks the internet is absolute terrible and it's actually insane how bad it is. I extremely disrecommend getting Vodafone. 1000+ ping while gaming, slow load times on chrome, etc.

@VodafoneUK never take a phone out with them. Pure scum the worst of the worst.

@BoltonUni @O2 @ThreeUK @EE @VodafoneUK They were never gonna give #justiceforgrenfell and they were never intending to remove all cladding. This WILL keep happening til a @jeremycorbyn gov sends stripping teams nationwide mandated to strip off all flammable cladding on all buildings 24/7 for 14 days.

@VodafoneUK absolute shambles of a company, customer services are a complete disgrace, your technical team are incompetent at best. I strongly urge anyone considering Vodafone to look ales where literally anywhere else. 2 tins a a bit strong would be better