Vodafone Outage in Hillingdon, Greater London, England

Just had a very disappoint #upgrade chat with @VodafoneUK, been a customer for 15yrs, have multiple accounts and what was on offer is PATHETIC for sim free options! Time to look elsewhere I think!

@ArtMusicWales @VodafoneUK I’m trying to make a payment but website or app not working

@VodafoneUK I have a serious issue with my account - your call centres have taken 4 weeks and still not fixed. After switching with PAC to you at beg of April I still cannot rcv incoming calls or send/rcv txts. This service is atrocious

@VodafoneUK can you guys please look at your DM. Your service is appauling. (Taking into account COVID issues)

It’s a real shame because I’m otherwise really enjoying the #5G speeds of your #GigaCube - so much better than my old Sky Broadband. Please fix this problem, @VodafoneUK.

@VodafoneUK I can't log into my account, can't get an answer on the 191 number and can't load webchat help. My 2 years are up but I can't upgrade or change to sim only if I can't get hold of anyone.

@VodafoneUK it's all gone quiet on my DMs. I have sent you another one. Still trying to resolve the same issue

Hi @VodafoneUK still waiting for some help. I've had this problem for about a fortnight now and it's causing me huge problems working from home

Isn’t amazing that I’ve already spoke to someone on the phone from the @VodafoneUK fraud team but @ThreeUK nowhere to be seen.might become a Vodafone customer after this #epicfail #ScamAware

Just spent 3 hours on hold with @VodafoneUK . Awful experience

@VodafoneUK Still no reply from you. Getting upset that you are failing to provide the correct level of service.

@VodafoneUK broadband not working se14. Please, I can't survive the lockdown without memes.

@VodafoneUK @MartinIPetrov I’ve had same issue and sent DM. Got fobbed off with suggestion that all mobile providers are experiencing tech difficulties. Poor response.

Irony of @VodafoneUK broadband support chat not loading because broadband is glitchy

@VodafoneUK my broadband isn’t working and is crazily slow. I’m in central London. It’s ridiculous! And I can’t get through to anyone to help!

@VodafoneUK I have spent three hours of phone time trying to resolve a mistake that your company has made. I am so glad I went back to @O2 PLEASE BE WARNED .... Vodafone customer service is the worse !

@VodafoneUK No, just leave my Twitter you cockroach. We are sick of you, worst customer's service and worst company ever. I am pretty sure this can go to court for abusing us, we are nothing to you, yet I know many disappointed people, and yet we went with you, sadly.

@VodafoneUK We went to you everyday for a week. We are just going to cancel this joke of yours, no wonder why you disappeared from France...

@VodafoneUK Technical challenge since day 1, called several times until I got to the tech 2 team who has made it clear they can’t help!! Invested a couple days worth of investigation to find others r having same. didn’t take ur customer service a minute to process cancellation.

@bryanlittle01 @VodafoneUK I dread the chopping down thousands of trees as they’ve done in France to improve the signal 😥😰

Buck up @Twitter , @BTCare and @VodafoneUK ; donkeys this lame and slow get for glue...

@VodafoneIN You guys are so shameless that even after 10 days of complaints, Not a single person called me to resolve my issue. What a great standard of customer service !!! Hats off @VodafoneGroup @VodafoneUK @TRAI @DoJ_India @PMOIndia @GoI_MeitY @HRDMinistry @BBCIndia @timesofindia

@VodafoneUK Hi, I'm trying to talk to customer service about my broadband but when I phone up I get cut off instead of redirected and now the chats not working. I have a constant reoccurring issue with dropped broadband speed

@MarleyThirteen Try @VodafoneUK Marley Use the same BT bit into your house but have their own faster lines and infrastructure outside and to the Internet Rarely any issues and hasn't gone down during periods that both BT and Virgin have Plus the support team are top!!

@VodafoneUK #VodafoneBroadbandScam I purchased new broadband connection which got installed on 19th may, but so far my service is not activated yet. I'm calling everyday 2 2nd level tech team but team has no clue what is going on and why it is not yet up and running.

Worst internet tonight man, disconnected from stream 4 times now... cheers @VodafoneUK !

@VodafoneUK @Chrisbax8 Speak to the insurance team when you call 191 say insurance and it put you thought to them then press the option to claim customer won’t be able to assist because of the. Data protection

@VodafoneUK , top tip for your staff, please remember to mute your mic before slagging the customer off!

@VodafoneUK And the lack of further response enhances and strengthens my first point that your customer service is poor... my wife is a care worker who needs her phone to access files and locations of her clients.... she pays insurance... this is poor, very poor

@VodafoneUK It seems that your engineers have done a great job as my network returned at 6:30 this morning. It was just a shock that I couldn't find anything about it online