Vodafone Outage in Wandsworth, Greater London, England

@VodafoneUK Not impressed at all awful customer service!! Complained over a month ago about additional money being taken from my account and still no refund. I want my money back!! #Vodafone

Absolutely appalling customer service from @VodafoneUK I complained a month ago about additional funds being taken from my account and still no refund. Ridiculous and want my money back!!! #Vodafone

@VodafoneUK why 14 days b4 30 days to change your mind if not happy the service

@VodafoneUK Hahah was told 20 mins, told instantaneous, told someone’s going to sort it and still not done. Joke customer service

@VodafoneGroup truly shit ! Waiting over 20 hours for 2gb of extra data , 3 calls/chats and still they can’t load it. @VodafoneUK

@VodafoneUK your system down

@VodafoneUK I just rang customer service held 23 minute to asked to change sim card for 30 unlimited data. There a problem other end why she didn't tell me early

As usual shit service from @VodafoneUK Got an upgrade in Jan that is faulty Taking 6 months to change for a like for like Now the phone is no longer available Speak to customer services 4x & nothing This is why you have the worst customer service reputation Sort it out

@VodafoneUK Awful non-service in store today. Waited 20 mins whilst staff tried to help someone with a Spotify login. Didn’t even get a hello or be with you shortly. Was going to going to discuss an upgrade. Now thinking I’ll change networks.

@VodafoneUK hi, you have a problem with the alarm on your High Holborn, London store and have done for a week now (constantly going off). As a resident of the area, it is really f**king annoying, so if you could sort it out that would be so great.

Kinda reeling from a very bad encounter with a @VodafoneUK, online help person wondering if I should bother with Round 2 or just cry 😭

@VodafoneUK your internet around kings x station in #London is shockingly slow. To the point had to result in using my @EE work phone.

So either @VodafoneUK have cut my hosting off, or have a network fault at Park Royal

Have to use my O2 hotspot as @VodafoneUK data is now so poor 😖

@VodafoneUK I was asked to visit a Vodafone store and I did and they said they can't do anything... @VodafoneUK you never fail to disappoint with your services. Be it India or UK..

@EE Hello EE. I am desperate to move from @VodafoneUK as after 4 weeks they still can’t connect my Apple Watch series 4 to a data plan! Can you help. I have been a client of theirs for over 10 years. @Apple your product is being compromised by your contract with @VodafoneUK.

@VodafoneUK @SamsungUK I would not trust Vodafone with a 5G connection! They are still to connect my Apple Watch series 4 data plan and it’s been 4 weeks. @Apple their handling of new technology is pretty poor and I don’t think their infrastructure is set up with the client in mind!!

It appears @VodafoneUK reward loyalty by adding £6.95 to your first bill for a delivery charge of an upgraded phone despite not mentioning this anywhere when placing the order. Next time I’ll switch network #deceiving #noloyalty #hiddenfees

@VodafoneUK having serious issues with my account / billing, and your online help is getting me nowhere. Can you give me access to a direct line or even better somewhere I can make an appointment in a shop to discuss with someone able to resolve. Thanks

@VodafoneUK Hi Guys ,over the past 10 days or so I've made 3 calls to CS, enquiring about delivery of router. Last Mon I was told last Fri. Last Friday I was told this Tues. Service went live yesterday and was told I wouldnt be billed until router was connected. Was billed y'day

@VodafoneUK I’m aware of the speed excuse but the reception is poor for the whole journey even when the train is stationary. It’s about time this problem was sorted out. With regard to WiFi - it’s not secure to use public WiFi - hence it’s not used.

I been with @VodafoneUK less then 3 days and nothing work their app don’t work the website don’t work..y’all spend 3 days fixing shit #Fixup

I’m using my phone 4G for internet connection it’s that bad. @VodafoneUK need to get some grip and control and sort this out.

WTAF @vodafoneuk: I’m porting a number from Vodafone to, errr, Vodafone and I’ve now been without service for over 24 hours.

I know that there is probably a great design team in place, but @VodafoneUK is the worst experience for a leading company I ever had. 1

@VodafoneUK I am absolutely disgusted with the way I have been treated today. I have been charged over £50 for being 2gig over an account I asked to be capped. I have been blamed for not checking my account. This is the second time that I have cancelled my account. Never again

Oh @VodafoneUK you really do crack me up - after all the fines and still your customer service is shit

@VodafoneUK Ok thank you. I’ll give it a try ! Being a life long customer and not getting the customer care is not good for you as a company or me as customer. 🐣

@VodafoneUK That’s the first place I went to when I had a problem. I’ve done all that. Both. The tv goes in and out of fuzziness when using apps and my phone apps constantly dip

Really not happy with my call back @VodafoneUK so unhelpful! Didn’t really want to help me with my upgrade !! I’ve been a customer for like ..... 🤔 to long !! #notahappycustomer

@bt_uk thank you for the letter offering of 100 mbps 4 £60 a month. . Shame your current proposition I am paying for is rubbish. Yes I have turned it off and back on again. Looking forward to speaking with you about this tomorrow. Message courtesy of @VodafoneUK network.

@VodafoneUK it’s almost 28 mins and I haven’t been connected to an advisor to cancel my contract. This is ridiculous. I just want to give me 30 days notice + PAC code

@VodafoneUK special thanks to the “Tech” team who managed to turn my issue from not being able to use data to not having a scrap of signal now either...

@VodafoneUK Your call centre are advising huge internet issues but say it’s not great marketing to have a note on your website. Lord above!

.@VodafoneUK signal at Paddington is dire today.

@VodafoneUK They don’t use social media. But we have heard him make several long calls (45 mins or more) over the past few weeks trying to sort this. And then apparently to whisper after he told them he had hearing difficulties. Appalling. I’m sure you can track it down.

@VodafoneUK Internet has been down since 1am

Shocking customer service from @VodafoneUK. Number ported to a cancelled contract, despite assurances the transfer was cancelled. Manager ‘refused’ to talk to us to try & resolve it. Left with no phone & having lost a phone number lots of old contacts have

@thameswater your website is complicated and awful to navigate on a phone. Trying to sort out moving address. Look st other websites. @VodafoneUK easy @SSE easy and I mean easy to navigate. @thameswater like pulling teeth from a rocking horse. Please sort this out. Omg.the phone

@VodafoneUK Yes but my issue still hasn’t been resolved and I’m fairly confident it won’t be today despite a 50 minute phone call and assurances it would be.

@VodafoneUK promised my internet would be 100% up and running by midnight. It isn't. No chat operators around to help... good start. How can I get this fixed asap.

@VodafoneUK terrible service! My Mum’s phone was stolen yesterday, been told three times it has been blocked. Each time we’ve called it and someone has answered so no block. Told new phone was available to pick up in Paddington store, an hour later told there’s none in stock.

Hi @VodafoneUK - your billing is broken and you've sent (another) threatening call about cutting off my phone while I'm trying to recover from a broken back. Wouldn't be an issue apart from I've called four(!) separate times in the past week to rectify the issue... Please fix!

Wow what absolutely rubbish customer service from Vodaphone , lied to twice about when Phone would be delivered and told hopefully I will now receive it 12 days after ordering it .Originally told it would be delivered next day !!!!! @VodafoneGroup @VodafoneUK

@EE Yes but you have increased it TWICE for me then insult us by saying you are introducing free Apple Music etc for NEW customers. I was with @VodafoneUK for many years and wanted to try you out but the network is a mare to be honest. Constantly something.

As usual poor service from @VodafoneUK So poor that a customer service manager told me to make a complaint in writing about Vodafone for not changing my upgrade phone even when I am in the time periodto do so

Ain't it great when you have a complaint but you get ignored by the company involved #Vodafone @VodafoneUK I WANT MY PUK NUMBER I'm done with you lot and you ignoring me cause I want to state some issues that's YOUR fault

Hey @ThreeUK just to add to your #HumbeBrag campaign about being the best network... I switched to @VodafoneUK after having spent one week in US without internet because an issue or yours. ...that you solved when I left.

@mickeywya @VodafoneUK Hardly. I used local providers wherever I went. The signal in Africa is generally better

I don’t normally do this but has to be said that @VodafoneUK Have delivered some of the worst customer service of my entire life the past few days. Contradicting statement, lost SIM cards, no explanations. Spent 2 full days dealing with agents and no resolution.

@VodafoneUK direct debit cancelled, new phone being sent back and complaint being sent to ofcom! Like seriously, how hard is it to work a bill out correctly!

@ThreeUKSupport I see that Three do not support the Apple watch for cellular. That's a shame, because I have been a loyal customer with several contracts for many years. Looks like I'm jumping ship to @EE , @VodafoneUK or @O2

@DoT_India @VodafoneIN @TRAI @consumerforum_ @jagograhakjago @VodafoneUK @Airtel_Presence @TelecomTalk @CBCNews @WSJ @CNN @Reuters @idea_cares @VodafoneGroup @TOIMumbai @htTweets @dna @jio @reliancejio @toi @MumbaiMirror @IndianExpress @DainikBhaskar @BritishCouncil @nytimes @YESNetwork @ABC @BBCWorld @DirectLine_UK @sainsburys @NextHelp @next_china @AmericanAir @Tesco @tescomobile @Morrisons @stwater @RoyalMail @AskLloydsBank @Barrattplc @Mattel @DukeEnergy @VodafoneUKBiz @VodafoneAU @VodafoneGhana @narendramodi @PMOIndia @OfficeOfRSP #day88 No resolution yet from poor #vodafonedown @narendramodi @OfficeOfRSP

@VodafoneUK you are the most useless bunch of ********* I have ever had the displeasure of giving money too. Wife is in labour and both of our ******* phones aren't working! Tried support but sjrodbsjfod can't ******* understand English!!!!!!

@VodafoneUK trying to pay over phone but automated system not active: just keeps telling me your customer service hours and to call back. when will the automated system be working again, i don't want to use the app/ website/ direct debit/ payment centre, to pay: my bill. thanks.

Yo @VodafoneUK where is all the signal at, because I have neither signal or data yall

@VodafoneUK why is my Vodafone fibre so shit. Its takes over a minute to load a web page. Ping of over 300 on games on the ps4. My dls 6 meg. Wtf is going on.

@VodafoneUK I’m literally sat next to the WiFi box and the speed is still awful, everything buffers for so long.

@VodafoneUK Unlimited internet would be great if the reception wasn't so shit 👎🏻

@SamReece DO NOT USE @EE my contract is £84 a month terrible deals.. contract is up in afew weeks and I’m going over to @VodafoneUK 🤙