Vodafone Outage in Wandsworth, Greater London, England

Dear @VodafoneUK As you haven't bothered giving me the service I'm paying for, I was wondering, do you have the number for @EE?

Dear @VodafoneUK As you haven't bothered giving me the service I'm paying for, I was wondering, do you have the number for EE?

@VodafoneUK I already have paid for add ons. It’s crazy the way you charge. How many add ons am I supposed to have? You’re pricing is unclear. I am escalating this issue.

@VodafoneUK @VodafoneIN @VodafoneGroup You ask for my account information, then no one follows up, still no internet with your Gigacube and no resolution... 6 days now! Worst customer experience EVER.

@VodafoneUK Gigacube is the worst piece of technology. Do not buy! I’ve called multiple time’s to get someone to help me and no one can! They are now trying to charge me £600 for a technology that does not work to get out of my contract, if I want to move onto broadband @Vodafone

@VodafoneUK Did you read the he thread. It’s not me you need to help ....

@VodafoneUK hi we are getting 470k Down and ZERO up on our Vodafone fibre. Please advise when this will be fixed. We are in SW12

@VodafoneUK I got a new contract and phone with you the other day, my numbers have switched over but my data is not working. I just tired to call your team for help but only got through to a robot who wouldn’t even put me in a queue to speak to anyone!

@VodafoneUK Nah. I’ve sorted mine out. I just want people to b aware of the #scam. I’ve raised a complaint and I’ve even said @VodafoneUK can keep the extra money if they r that hard up as u actually blamed me at first. #jokers

@VodafoneUK my phone is restricted and told me to call customer service... I called, and it just repeats what it’s been saying when I try ring other numbers. It also didn’t send me my normal text to say my bill was due and tried to pay it on the day and said I have nothing to pay

Just had a very disappoint #upgrade chat with @VodafoneUK, been a customer for 15yrs, have multiple accounts and what was on offer is PATHETIC for sim free options! Time to look elsewhere I think!

@ArtMusicWales @VodafoneUK I’m trying to make a payment but website or app not working

Very disappointed with @VodafoneUK 8 years as a customer. I am due an upgrade and get absolutely nothing from them. Every year the cost just goes up!

@VodafoneUK thanks for the great customer service tonight! Cancelled my broadband (moved) and upgraded my phone plan - both reps I spoke with were ace 👌

I would strongly advise against anyone ever using @VodafoneUK for their internet, have been without internet for three days and their customer service is terrible and still no fix. As a freelancer I’m losing money because I can’t work, and Vodafone have done nothing

@VodafoneUK I hope that you sort out your customer service, i had to cancel my order because of redirection issues that was not done properly. I am really disappointed.

@VodafoneUK utterly is shock that my friend I recommend to leave o2 to you. Has endured the worst customer service and your app is also technical faults and now she’s disconnected! Please kindly explain

@VodafoneUK I have a serious issue with my account - your call centres have taken 4 weeks and still not fixed. After switching with PAC to you at beg of April I still cannot rcv incoming calls or send/rcv txts. This service is atrocious

@VodafoneUK can you guys please look at your DM. Your service is appauling. (Taking into account COVID issues)

@VodafoneUK This doesn’t mean that you make 4G work like shit so people have to upgrade. Thanks.

@VodafoneUK - broadband outage at 1.55am. Yet another outage!!! West Bromwich.

@hannnx_ @VodafoneUK If your staying with Vodafone then you simply do an upgrade and that will allow you to keep your number. If you want to leave and go to another provider you have to ask for a pac code and that will then automatically provide the notice and cancel once it transfers.

@trcFN @virginmedia @VodafoneUK yeah i mean i’ve never had virgin wifi before

@VodafoneUK I will dm tomorrow because I think I have the chat log in an email and was just about to sleep. But an fyi 2 hours I was on chat with the advisor and 3 times he tried to sell me a new line. Towards the end he just became arrogant and rude.its made me feel like crap Tbh

@VodafoneUK It has passed it was installed on Monday and it’s still not working can you look into this #vodafone #vodamoan

@VodafoneUK so after communication today, its apparent that you only care about taking money off customers. been with you over 6 years, have 3 lines, never missed a bill,have always paid on time, yet cant make an exception. Had thousands from us well no more when lines are up.

I seen a video on itv YouTube that there is now a ban in place as of 2021 service providers will not be allowed to purchase Huawei equipment and removal by 2027, is the ban just for 5G equipment? and is 4G equipment not made by Huawei? Do providing remove 4G towers? @VodafoneUK

@misspallen @VodafoneUK I was with them for 2 years and was counting the days down to the end of my contract. They were rubbish and expensive and you cant send or receive photos by text.

@VodafoneUK had a reply to my trust pilot review re complaint no 9763484. asked to contact you via Twitter instead ? complaint which is coming up for 3 months old and not being solved. Can I speak to a Uk based complaint manager? Your overseas call centre are not very helpful

@VodafoneUK My contract is coming to an end and on Upgrade it says 1GB Red Extra Plan which is double the cost I am paying now. That is an awful offer. I want a SIM only deal on my own terms. Can you offer that or do I cancel my two contracts and go elsewhere?