Vodafone Outage in Bermondsey, Greater London, England

Just had a very disappoint #upgrade chat with @VodafoneUK, been a customer for 15yrs, have multiple accounts and what was on offer is PATHETIC for sim free options! Time to look elsewhere I think!

@ArtMusicWales @VodafoneUK I’m trying to make a payment but website or app not working

Very disappointed with @VodafoneUK 8 years as a customer. I am due an upgrade and get absolutely nothing from them. Every year the cost just goes up!

@VodafoneUK thanks for the great customer service tonight! Cancelled my broadband (moved) and upgraded my phone plan - both reps I spoke with were ace 👌

I would strongly advise against anyone ever using @VodafoneUK for their internet, have been without internet for three days and their customer service is terrible and still no fix. As a freelancer I’m losing money because I can’t work, and Vodafone have done nothing

@VodafoneUK I hope that you sort out your customer service, i had to cancel my order because of redirection issues that was not done properly. I am really disappointed.

@VodafoneUK utterly is shock that my friend I recommend to leave o2 to you. Has endured the worst customer service and your app is also technical faults and now she’s disconnected! Please kindly explain

@VodafoneUK trying to contact Vodafone for the whole week got put on hold for hours issue still not resolve! Unhelpful online live chat very disappointed being customer with Vodafone for over 12 years!

@VodafoneUK The issue is Ben, I received the new upgrade phone but never recieved the bag to send the old phone back

@VodafoneUK This doesn’t mean that you make 4G work like shit so people have to upgrade. Thanks.

It’s a real shame because I’m otherwise really enjoying the #5G speeds of your #GigaCube - so much better than my old Sky Broadband. Please fix this problem, @VodafoneUK.

This is becoming a daily frustration and I look forward immensely to leaving this terrible company @VodafoneUK next month when my contract is up. I don’t care for your offers

hi, My card has arrived 😊Could you please help me to remove the Stolen/Lost bar😊 I sent you a private letter, but you didn't reply to me @VodafoneUK

We’re not being threatened by some communist tech firm. Imo you should start packaging any of that Huawei crap from China and start sending it back. @O2 @EE @VodafoneUK @ThreeUK @bt_uk

@Tractorgirl @TalkTalk @VodafoneUK If that happens I'll just cancel my dd and accept a number change. I don't understand how one of the biggest broadband companies don't have the technology to move their staff to home working and continue operating.

@Tractorgirl @TalkTalk @VodafoneUK My internet is so slow that when I video call a group of friends I'm unable to join in. They can't hear me and my screen keeps freezing, I can only communicate by typing in chat whilst watching them chat away to each other. I live alone, internet is so important for me to connect

@Tractorgirl @TalkTalk It's crazy, their message is that they're not running those services because of covid which suggests they haven't managed to make the move to working from home. I would've just upgraded with them but instead I'm moving to @VodafoneUK who've been great and will cancel TT for me.

@EE so I’ve just spoken to one of your representatives, seemed like she couldn’t give a flying **** about my continuing issues with your services! Off to @VodafoneUK it is #nonetwork #ripoff #avoid #byebye

@VodafoneUK I can't log into my account, can't get an answer on the 191 number and can't load webchat help. My 2 years are up but I can't upgrade or change to sim only if I can't get hold of anyone.

@VodafoneUK Despite requesting say 8 times for over 6 weeks you still have not sent me my SIM card. Have been a customer for 25 years plus, will not be for much longer. Totally let down by @VodafoneUK @VodafoneGroup

Buck up @Twitter , @BTCare and @VodafoneUK ; donkeys this lame and slow get for glue...

@VodafoneIN You guys are so shameless that even after 10 days of complaints, Not a single person called me to resolve my issue. What a great standard of customer service !!! Hats off @VodafoneGroup @VodafoneUK @TRAI @DoJ_India @PMOIndia @GoI_MeitY @HRDMinistry @BBCIndia @timesofindia

@VodafoneUK Hi, I'm trying to talk to customer service about my broadband but when I phone up I get cut off instead of redirected and now the chats not working. I have a constant reoccurring issue with dropped broadband speed

@MarleyThirteen Try @VodafoneUK Marley Use the same BT bit into your house but have their own faster lines and infrastructure outside and to the Internet Rarely any issues and hasn't gone down during periods that both BT and Virgin have Plus the support team are top!!

@VodafoneUK #VodafoneBroadbandScam I purchased new broadband connection which got installed on 19th may, but so far my service is not activated yet. I'm calling everyday 2 2nd level tech team but team has no clue what is going on and why it is not yet up and running.

Worst internet tonight man, disconnected from stream 4 times now... cheers @VodafoneUK !

@VodafoneUK @Chrisbax8 Speak to the insurance team when you call 191 say insurance and it put you thought to them then press the option to claim customer won’t be able to assist because of the. Data protection

@VodafoneUK , top tip for your staff, please remember to mute your mic before slagging the customer off!

@VodafoneUK And the lack of further response enhances and strengthens my first point that your customer service is poor... my wife is a care worker who needs her phone to access files and locations of her clients.... she pays insurance... this is poor, very poor

@VodafoneUK It seems that your engineers have done a great job as my network returned at 6:30 this morning. It was just a shock that I couldn't find anything about it online