Vodafone Outage in Islington, Greater London, England

Hi @VodafoneUK I'm getting rather frustrated with your customer service. My broadband is not working, spent an hour on instant chat last night, called to follow up just now but no help. Please can you fix it or at least give me an update on when it might be fixed? Thanks

@VodafoneUK Hi, it’s the same issue on the app. MyVodafone and 44555. That says to me a problem at your end?

@VOXI_UK @VodafoneUK I suggest you escalate this to someoe who can help me as I'm going to have to close my bank account down to stop you raiding my account. I can't afford to be ripped off like this.

@VodafoneUK - why is it that the very day after I gave notice that we are moving to an address next month which doesn’t offer Vodafone broadband so ending our contract, you’ve now slowed our broadband service so much that it only works half the time?

It's so weird (& troubling) how these mobile phones have taken such a hold on our lives. I was awake at the crack of dawn worrying if I'd ever be able to unlock the damn thing again but thanks to @VodafoneUK online customer support, they sorted it for me. Phew!

@VodafoneUK Hi, my first monthly payment came out today and I was charged £37. I have Vodafone Advantage because of who I work for so it’s meant to be £31.45. Can someone help me with this please? Thanks

@VodafoneUK I’m am fed up paying for your **** 5g coverage in London !!! Sort it out !!!

@VodafoneUK I have messaged you. Currently not impressed with the service so far, but happy for you to prove me wrong.

@VodafoneUK Totally shocked that a communication company like @VodafoneUK can't communicate enough to sort out a new service! Guess they have too many customers already.

@VodafoneUK Mille, it would be much easier to be patient if we knew how long it was really going to take to fix. An hour? A day? A week? A month? Please just be transparent. “As quickly as possible” doesn’t mean anything.

@markchristie I enjoy feeding you material! I’m caught in a similar loop with @VodafoneUK at the moment. The problem is that the people manning their social handles don’t have any more information than is available on their website and, crucially, no authority. It’s so damaging to the brand.

@VodafoneUK I’ll give them a call. I’m just surprised that a new ‘upgrade’ contract will be £10 more a month than I’m currently paying. But the new same phone and overall package (data mins etc) is cheaper for a new customer. Why would I upgrade? Might as well just wait a couple more months.

@VodafoneUK How about giving us some signal so we could actually make Zoom calls? You have knocked out the internet at Brentford High St and Ealing Road for two weeks and we cannot work or home school

@VodafoneUK @samwarburton_ @lionsofficial No because you turned off out internet access and mobile phone signal with your ‘secret’ upgrade - any chance you could turn it back in again so we could watch something!? Anything?

@VodafoneUK I would love any messages at all since you turned off the internet and mobile phone at Brentford’s High St and Ealing Road - when will you supposed idiotic ‘secret’ upgrade which has knocked out our signal for two week be done?

@VodafoneUK Stop ignoring us and sending us stupid machine generated emails giving false deadlines and cheerily telling us it’s an upgrade WE HAVE NO INTERNET OR PHONE

@VodafoneUK @Hermesparcels you might be the worst courier service but even your non existent customer service is better than Vodafone

@VodafoneUK I have asked for my Spotify to cancel once my red entertainment tariff has ended. Yet it has not help

@VodafoneUK Hi, it was just a few minutes ago, I went to check and it just sits there like it is going to dial, but never does. I tried to call someone after and that rang fine

@VodafoneUK hi, is there an issue with the voicemail system as I can’t get it working by either pressing the voicemail button or dialling 121?

@VodafoneUK is there a problem with Internet? No Internet all day

@VodafoneUK yet again Vodafone down!!!! No phone or texts once again, this is happening too often, can’t get a hold of anyone in emergency yet again, MIL has vascular dementia & can’t get us when needed!!! Sort this out as fed up paying a fortune for nothing !!

Absolutely appalled by @VodafoneGroup @VodafoneUK customer service, no broadband for 5 days and being fobbed off on chat and being hung up on! Not one to moan but not happy!!

@VodafoneUK are honestly the biggest pile of poo ever 😴😴😴 customer service is absolutely shocking

@VodafoneUK Hi @VodafoneUK still waiting for help! Paying twice for a service I don’t receive for several months!

@VodafoneUK I tweeted a few days ago as since I upgraded my phone and got a new sim (but same number) I've had nothing but issues with my 4g/5g , only way 90% of my apps are loading is when I get a hot spot or WiFi yet I have unlimited data .

@VodafoneUK @shllybn been there done that 10 times, not happening. you have an issue with West Cumbria affecting thousands of people yet your agents act surprised every time i ring up. sort it out, im switching to literally anyone else

Disappointed with @VodafoneUK . Our father passed and all we wanted was to transfer the account from his name. Instead we got a month without WiFi or landline for no good reason. On the day the engineer was supposed to visit they never turned up during their 5 hour slot? Awful.

@philmw @VodafoneUK Loyalty obviously counts for nought - despite them relying on it during the years when they admitted the network wasn’t great!

@BlenkharnPaul @VodafoneUK @O2 My broadband is always down I came to my **** to use there WiFi lol