Vodafone outages and service status in Kingston upon Thames, England

Problems in the last 24 hours in Kingston upon Thames, England

The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Kingston upon Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Kingston upon Thames, England

The most recent Vodafone outage reports came from the following cities: Hammersmith, Hounslow, Walton-on-Thames, Southall, and Wandsworth.

City	Problem Type	Report Time
Hammersmith	Internet	3 days ago
Hammersmith	Wi-fi	5 days ago
Hammersmith	Internet	5 days ago
Hounslow	Internet	7 days ago
Walton-on-Thames	Phone	7 days ago
Hammersmith	Internet	11 days ago

Nearby cities with recent reports

Community Discussion

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Vodafone Issues Reports Near Kingston upon Thames, England

Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:

• 
  @thebadissuecollective (@IanDavidRoss1) reported 26 seconds ago from Lambeth, England

  @VodafoneUK I think you've helped enough by having me on the phone for over 3 hours first with a robot Tobi then finally a tech assistant I'm old and in bad health don't know much about teck problems if I did do you honestly think I'd be talking with one of you -

• 
  Pia Kristmansson (@PiaKristmansson) reported 2 minutes ago from Richmond, England

  @VodafoneUK I have given two people my details already. I have spent so much time Saturday, Sunday and Monday trying to rectify this. I don't have more time or energy. Give me my money back. An an important occasion that can't be redeemed. I'll never use you or @vuecinemas again.

• 
  Charlie Cassen (@charliecassen) reported 9 minutes ago from Wandsworth, England

  @VodafoneUK Hi, I was wondering what the best number would be to speak to a member of your customer service / sales team?

• 
  Pia Kristmansson (@PiaKristmansson) reported 13 minutes ago from Ealing, England

  @VodafoneUK I have now interacted with your customer service and the vue customer service explaining my issue in writing, twice. Both bot interactions. I've lost tickets twice in the last week through having to isolate. Now this. How much money for nothing do you require?

• 
  Bethany Cole (@coleb86) reported 14 minutes ago from Ealing, England

  Anyone on @VodafoneUK network cbs vouch how good / bad they are please? London mainly…

• 
  dhruv shah (@MeherIndustries) reported 18 minutes ago from Brentford, England

  @VodafoneUK Thank you for your bad service because its been 20 days and no signal buy i don’t need now your service i already moved to ee

• 
  🔥Joe🔥 (@joewhmclean) reported 18 minutes ago from Hammersmith, England

  @katwalk321 @VodafoneUK absolutely appalling - i can’t believe how shoddy their service is. i’m with @VodafoneUK too and they’ve also always been crap for me too!

• 
  Steffi_daydreamer (@stef_daydreamer) reported 18 minutes ago from Richmond, England

  @VodafoneUK lately I find that I have network coverage, but it seems I have no connection. No issue with the phone, as everything works fine when I am home and connected to Wi-Fi. It doesn’t sound right, does it?

• 
  Jason MacKenzie (@jasonmackenzie) reported 24 minutes ago from Merton, England

  16 minutes on hold to @O2 - then the call got dropped. I think I’m going back to @VodafoneUK … all I want is average to good customer service.

• 
  dhruv shah (@MeherIndustries) reported 27 minutes ago from Brentford, England

  @VodafoneUK hello, Guys, i m oldest customer of vodafone and I requested sim swap last 17 days ago and its not done yet and i called customer service daily and visited vodafone store they said it will done in 24 hours but 24 hours its not done yet probably 17 days today no netwo?

• 
  Aimee lou (@Aimeelo02455188) reported 28 minutes ago from Wandsworth, England

  @VodafoneUK your mobile phone network is down, how long is this likely to last

• 
  Steve Peskett (@speskett) reported 32 minutes ago from Worcester Park, England

  Dear @VodafoneUK and @SkyUK could you please be less crap and sort yourselves out and make the customers experience easier. You guys are a nightmare. I just want TO TALK TO SOMEONE #crapcustomerservice

• 
  John Watton (@jwatton) reported 36 minutes ago from Hounslow, England

  @VodafoneUK You see, Harriet, you sent me a code over text and I had no service. I just gave up as you need to understand I’ve now spent 4+ hours on this chatting, tweeting, going in store and it still isn’t back to normal.

• 
  Bobski (@bob_457) reported 46 minutes ago from Worcester Park, England

  @VodafoneUK just wasted an entire morning thinking I had an issue with my router connection 😡

• 
  Quentin (@quentinnield) reported 51 minutes ago from Lambeth, England

  Hi @vodafoneuk is there an issue with no 4g in Clapham? Can only get EDGE or 3g

• 
  Andrew Carrier 🍸 (@AndrewCarrier) reported 51 minutes ago from Hammersmith, England

  @s_108 @VodafoneUK No, I never got it sorted. I’ve been told I have to go to another provider. Madness.

• 
  Ange Gilly (@angegillis) reported 53 minutes ago from Lambeth, England

  @VodafoneUK is there something wrong with your website? Been trying to download my bills in My Vodafone and it’s painfully slow and keeps timing out.

• 
  Millie Coulter (@MillieCoulter) reported 59 minutes ago from Banstead, England

  @VodafoneUK hey. We’ve just switched to a new provider of broadband, will you automatically stop our payments to you once that’s live or do we need to cancel our direct debit?

• 
  Farhoud Mohajer (فرهود) (@FarhoudSMohajer) reported 59 minutes ago from Kensington, England

  @VodafoneUK I have been on the phone 📱 for 4 hours now - almost with 10 agents to cancel my contract. iPad was sent to repair, replacement was promised. It has been 3 months! You are still charging me! You are in clear breach of your contract- checked today!

• 
  Olivia twist (@OTwist_69) reported 59 minutes ago from Kingston upon Thames, England

  @AdmirRusidovic @VodafoneUK I can’t believe how bad their service is? They asked me to DM them. I did. they said their only social media rep and gave me a number to call? Did that. Again Egypt, shouting and threatening me to put notes on my account saying I’m to blame?

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lee Harris-hamer (@harris_hamer) reported 1 minute ago

  @vodafone 3) all I’ve been told, it will be sorted in 24hrs, however 5 days later, I’m still unable to use my number, or my phone. A formal complaint has been raised by a @VodafoneUK store Manager as he was outrageoused in of the process and still wasn’t able to help or give guidance.

• 
  brendan (@kegger1664) reported 2 minutes ago

  @Helptalk_cht No resolution. No real apology or acknowledgment that I had to find out myself the order was cancelled. Passed to yet another department. Looks like @VodafoneUK or @ThreeUK will be getting a new customer !!!

• 
  Kate (@Kate21Reed) reported 8 minutes ago

  @VodafoneUK Why is it so difficult to redeem the gift card for switching to your broadband? On phone to customer services for 50 minutes. Link doesn't work, customer services just want to sell me something. Help!!

• 
  tt (@tonyfraser24) reported 8 minutes ago

  @VodafoneUK congratulations voda you have just lost a new customer because you can't deliver on time despite paying 9.99 extra delivery fee . Maybe you should not use DPD for delivery as they can't be trusted to deliver your devices . I have just cancelled

• 
  Paul Jones - Performer/Shooter, Web sites🔞 (@pauljonesAIR) reported 10 minutes ago

  @VodafoneUK OK, so, a complaint Phone, with bank cards, lost. No problem, get a new one. I went to the vodafone shop, with my passport and my bank statement. They can't help. They can only order a sim for a lost phone if I have my bank cards. The ones in the phone. That will take a week to replace. They told me to phone customer services. CS were surprised the shop could not help, so put me through security. Which I failed. I even have a 4 digit code? Never used it. My last bill? No idea, because it's a text on my phone. Look at my bank statement? Fair plan, but my LOST PHONE is my 2FA device, so before showing my my statement, my bank will send a text to my phone, the one I don't have any more... They said I failed security and the only option would be a security reset. They'd send me an email. You know what the security reset asks for? a PHOTO of my passport and a PHOTO of my bank statement. You know what is LESS SECURE than a person standing in front of you, with their physical passport and bank statement? A photo of those documents attached to a form. It's almost as though you have not paid attention to what AI image generation can do these days. If you ever need to get a DBS check, they require you turn up, in person , and present physical documents. Not photos. SUGGESTION : If a customer comes to a shop with their passport and bank statement, THAT IS SECURE ID and the shop should be able to order a sim replacement.

• 
  TransPennine 🏳️‍⚧️🏳️‍🌈🇪🇺💚 (@ChantAngle64) reported 14 minutes ago

  @thewitchof653 @IsntWorkingPod @VodafoneUK They simply cannot stand the idea that the modern workplace exists to support all employees no matter what their circumstances. They have to paint a picture of disgruntled colleagues and unrest.

• 
  Sunil (@SSunilraj6388) reported 16 minutes ago

  @VodafoneUK Hey Vodafone UK what a absolute joke of customer service , your customer support guys are clueless , spoke to a guy called Eshwar or Ishwar, says he can’t do anything , asked to talk to supervisor says there are none available , what a joke

• 
  Arun Hebbar (@ArunHebbar7) reported 16 minutes ago

  @rksrajiv @VodafoneUK @AdityaBirlaGrp For a moment, exclude the Rs. 36,950 crore equity conversion and consider only the financial activities (i.e., cash inflows and cash outflows) from 01 Oct 2021 to 31 Dec 2025. Accordingly, as of 31 Dec 2025, Vodafone Idea has a cash shortfall of Rs. 26,620 crore. Hence, the company cannot fully discharge its interest and finance obligations, nor can it allocate funds for network expansion. Now consider that as of 31 Dec 2025, the Government has provided relief on AGR dues and freezed the final AGR liability at around Rs. 64,000 crore till FY2036. Accordingly, the AGR interest recognised by the company during the moratorium period does not need to be discharged immediately. Therefore, if you adjust the earlier cash shortfall of Rs. 26,620 crore by excluding Rs. 17,102 crore of AGR-related interest, the net shortfall comes to approximately Rs. 8,000+ crore as of 31 Dec 2025. Lastly, coming to Spectrum obligations, the company has recognised around Rs. 55,254 crore. Even after reducing approximately Rs. 9,000 crore towards the cash shortfall, the company would still be able to discharge nearly Rs. 46,000 crore. With this, Vodafone Idea would reduce its Spectrum obligations from around Rs. 1.2 lakh crore to nearly Rs. 74,000 crore. In such a scenario, lenders may be willing to provide around Rs. 45,000 crore in funding, which the company can utilise for network expansion and CAPEX purposes. That's all I am trying to explain. In any case, Vodafone Idea still has multiple possibilities to clean up its balance sheet without any further equity dilution. 31 March 2026 Financial results are very crucial.

• 
  Chris Barnsey (@BarnseyChr77489) reported 18 minutes ago

  @VodafoneUK I can no longer claim my voucher please fix this

• 
  Teresa (@xxxteresaxxx) reported 18 minutes ago

  @VodafoneUK I find it very inappropriate that I’ve reached out as I’m struggling with my bill and your customer service advisor has tried to pressure me into buying a new phone contract! Then when I’ve said no hasn’t been able to help me at all and closed the online chat 😡