Vodafone Outage in Maidenhead, England

@VodafoneUK absolutely rubbish service. Waited two weeks for an unlock code and now I have to wait longer with no definite time scale. Promised call backs not received. So angry 😡

@VodafoneUK Kelly, thanks for the reply, just wish it was true. So they have reappeared on your website, as soon as the discount offer ended and nope, the offer did not come back. Very disappointing Vodafone, not something I hear that friends on other networks ever have an issue with.

@VodafoneUK I was able to call from outside of our village this afternoon. When I got home I now have no service on my handset (as does my wife) Vf site says our area WD35LL has maintenance until 19th😱. No calls for 4 days-seriously 😡

@VodafoneUK One area atm until I can drive somewhere else to try. My wife has same phone on my account and can make calls so I’m guessing it’s the handset. I’ve tried everything on the apple support advice but still can’t make or receive calls.

I decided to change from o2 to @VodafoneUK . So far I am not impressed with the customer service. Phones we ordered are on back order , that’s a week ago. Can’t get anyone on the line to track my order and as for finding out on line. You have to have a Vodafone number!

@VodafoneUK I’ve spent hours on the phone trying to get my replacement router! On several@ocasion that I’m just fed up now! What’s the point of upgding my router if it doesn’t work! I call to raise a complaint the lady doesn’t listn and transf the call to the IvR! #cisas @Ofcom

@VodafoneUK Hey @VodafoneUK my work phone and work iPad is on Vodafone and there’s no signal where I live I’m afraid :-(

I suspect it may be time to move from @ThreeUK to @VodafoneUK as they don’t have #VirtualSim or #AppleWatch support, but the @ThreeUK #GoRoam plan is amazing. Decision later today. #NeedAllThree #PunNotIntended

@VodafoneUK your customer service is absolutely horrendous.

Intermittent network service from @virginmedia again, seems I need to use my reliable personal hotspot from @VodafoneUK - at least I have a fallback plan.

@VodafoneUK been a loyal customer of yours for 15 years however mobile coverage is nowhere near as good as it used to be and your automated telephone service is the worst in the world!!!

@VodafoneUK Shocking online customer service. Clearly said I wanted to cancel SIM only deal and both agents said you need to send the handset back in a pre-paid envelope. Thank goodness your telephone agent redeemed the situation.

Just had a great conversation with @VodafoneUK customer services. Just renewed 2 of my devices on unlimited sim only and taken out an additional unlimited sim only all with a token discount! Happy days 😀

@VodafoneUK can not speak to anybody via phone no information nothing no store Tel numbers absolutely terrible I need my phone back working please!!!

@VodafoneUK Love when everyone at vodaphone says different things i have had a phone for less than 30 days and the phone had issues apparently Vodaphone cant help, this is my last contract with you livid custlmer service over the phone is just awful

@VodafoneUK Full data signal at RG26 5BX but no data. Status checker says no issues.

@VodafoneUK are literally the biggest jokers in the world. Customer service is an absolute shambles and nothing ever seems to get sorted with them! Can’t wait to leave when this contract is up!!

36 hours of broadband hard down, no details from @VodafoneUK so far. #Fail

More than 24 hours of broadband hard down and not a word nor ETR from @VodafoneUK. #Fail

@VodafoneUK Hey guys, my internet is down since yesterday afternoon. It’s been more than 12 hours now!

@sophietopliss @VodafoneUK Same is Berkshire. After 40 minutes on chat with them I was told it’s a “well known maintenance outage” 🤬

@_One8Seven1_ @VodafoneUK are shite mate, they rip you off over and over again despite being loyal. I binned them off for Three a few years ago, never had an issue with them

More bad news for @HuaweiMobile as @VodafoneUK pauses pre-orders for the Huawei Mate 20X (5G). Just a few days ago this felt like a very different opportunity.

@VodafoneUK Hi Guys ,over the past 10 days or so I've made 3 calls to CS, enquiring about delivery of router. Last Mon I was told last Fri. Last Friday I was told this Tues. Service went live yesterday and was told I wouldnt be billed until router was connected. Was billed y'day

@VodafoneUK one week with VF and remembering the reason I left almost 6 years ago. Useless customer service. Come back EE all is forgiven!

@VodafoneUK your overseas telephone customer ‘service’ is a nightmare to use.

@VodafoneUK 01709 357345 phoning multiple times a day, I have already told the call centre I am not interested. How do I raise a complaint about these harassing calls, I am already a customer with data and phone sims and broadband.

Please fix this @VodafoneUK

@VodafoneUK Your automated DM service is terrible..

@uberkim @PeteG1973 @VodafoneUK I take particular issue with ‘big’.

@VodafoneUK Dear Vodafone, I called up with a complaint 4th Feb, your colleague told me he would need to investigate but would get back to me in 24 hours. I'm still waiting.......!! #crapservice #loyaltydoesyounofavours

@VodafoneUK Absolute dogshit service all weekend. Always getting 'No service' coming up. Internet crap,5 mins to send a text. Bloody useless

@VodafoneUK I was told that being a business customer I had to order over the phone. Very helpful advisor but in 2019 simple things such as additional connections should be self service

Same issue - all morning! In the Home Counties. @VodafoneUK miss sold at store, lied about contract, no chance of a customer refund - still the music on hold is pleasant 😐

@VodafoneUK Your recent treatment of UK staff has so appalled me that after 20 years as a customer I'm switching networks #BadVodafone.

@VodafoneUK my New Years resolution is to get a new phone! #VeryMeRewards

@VodafoneUK My New Years resolution is to save enough to pay off my car finance #VeryMeRewards

@VodafoneUK Came to shop for advice, didn’t appreciate “it would be easier for me to go online I responded, “it would be easier for you!” No other help required thanks.

@VodafoneUK very unhelpful staff in store, don’t bother with shops if you train your staff to send customers down self service online.

@VodafoneUK so you fail to setup my mums service for 2 months. Never get back to her and make continuous empty promises. She cancels her direct debit & you become experts in emailing her to tel her all the reasons she should use direct debit. You need to DM me and resolve ASAP

I am done with @VodafoneUK @VodafoneGroup @VodafoneIN . Been paying for broadband for so long now and it hasn’t worked. Been paying for a broken service for ages and promised time and time again it’s fixed and I’ll get calls back and it never is...

So my mum bought and Apple Watch and moved to @VodafoneUK for her service but it’s been 2 months and they still haven’t got it set up and working. That’s some of the worst customer service I’ve EVER seen!

@VodafoneUK Thank you for the response Adam. I’m afraid you lost me as a customer years ago. I’ve got a business account with EE with 3 handsets and mobile WiFi and I’ve never had a problem! I recommend EE to everyone.

@macinfoirl @ThreeCare @VodafoneIreland Vodafone launched it here in the Uk 4-6 weeks ago and it has been terrible! It doesn’t work yet and they aren’t prepared for it. I would swerve anything @VodafoneUK related at all costs!

Been with your network for 3 days, and still not able to do half of what I want to do. As well as racking up a phone bill calling customer services from my other phone not impressed @VodafoneUK

@VodafoneUK I can login to my account the website and the info through the app is not available alot of times during the night recently.

Given as @VodafoneUK had the gall to cancel my order twice, I’m not in the least surprised to find my refund still not processed. People, if I can offer 1 word of advice, please stay away from this poor excuse of a company. take your business to another network

@VodafoneUK I don’t get to use my Vodafone app as my account was changed to a business app (I’m not and never have been a business) I ask to change and you say there is no need. So I’ll never be rewarded then. Maybe time to look elsewhere

Day 3, Still no phone signal. Yesterday you said problem in Ascot area but would only take 2 hours 😡 @VodafoneUK #vodafone

Really poor service from @VodafoneUK today. Call takers constantly transferring to wrong department and then told computers are down by someone who really didn't care. No wonder I'm leaving them.

@VodafoneIN @VodafoneUK landline numbers in UP west are not going from Voda. All are BSNL numbers. This problem is a persistent problem in Vodafone network. @TRAI @DoT_India @OfficeOfRSP @BSNLCorporate @BSNL_UKD

@VodafoneIN @VodafoneUK I recd a call fm Vodafone call centre this mrng. Agent misbehaved again over payment issue. I hv made double payment by mistake. Vodafone not willing to refund my double payment. Agent called up from 0120-6011400 landline. Name Rohit. Pl call me. Thanks

@VodafoneUK not going enough to support me as a disabled customers when I contact customer services #purplepound

@VodafoneUK I bought a Samsung s8 in March of this yesrs after having problems with customer service 2gb unli data and call for £20 by 3rd party.... why do I feel like as disabled customer I've been taken advantage of & not got best deals also 1st failed good will gesture inc 5gb

@VodafoneGroup @VodafoneUK still not treat customers well that fact I'm disabled and it cause more distress makes the situation worse, my case reference number is 784072

@VodafoneIN finally your CEO makes some sense by thinking to exit India. Just wrap up as quickly as possible and leave. You guys suck big time with your customer service. Scammers and fraudsters #Vodafone @VodafoneUK

@VodafoneUK Paying £50 a month for internet speeds that don't match the selling point and also now it just completely died and yes I have a white light on my router but it doesn't work a flashing white light saying. WIndows saying DNS changed to google's still no fix....

@VodafoneUK I was promised a call at 8am, no one called, hardly surprising given how bad you customer service is!

So trying to cancel my @VodafoneUK mobile broadband account tonight. What a joke. They bounce me around from agent to agent and then disconnect me. One more reason not to continue using this company.

@VodafoneUK well I can now honestly say that the service from #Vodafone is just awful... poor service for upgrade, wrong billing for upgrade, just dire... don’t use them.