Vodafone Outage in Windsor, England

@VodafoneUK just DM a Vodafone advisor, he’s just like there customer service call centre, they never pick up, and it looks like it he’s disappeared as well I don’t think I will hear from him again.

@VodafoneUK need to change phone providers may be to EE or BT, hang on there the same, no let’s try orange jokes

@VodafoneUK customer service they never answer there phones it’s like calling the moon hey may be they should offer a line to the moon 50p a minute , space handset hey

@VodafoneUK I think when you go into a store all these advisors are thinking is about there bonus’s they don’t seem to care what the customer wants and how save them money shame on you Vodafone and trying to call Vodafone customer service, you a day off they don’t pick up.

@VodafoneUK customer service useless was on the phone holding for 1 hour 24 minutes no answer so gave up ,

And it’s back to the UK and awful 4G from @VodafoneUK 😂 it was better in San Francisco with my data plan. Come on guys, do better with your 4G for your customers

Unbelievably fed up with @VodafoneUK for 4 months now they tell me there is no issue with signal in my area and yet it's got to the stage I have it in 2 areas of my house only. So clearly that's metal fault when we've not changed the construction of our walls!!! Want to leave...

@VodafoneUK @vuecinemas Can’t retain customers and enticing with cinema ticket won’t improve your customer service! #improveyourcuatomerservice @VodafoneUK

@VodafoneUK Sort out your customer service before talking about 5g. #leavevodafone @VodafoneUK

@VodafoneUK @vuecinemas Sort out your customer service first!! #worstnetworkever

@VodafoneUK The agents or customer Vernice team cut me of three times while I was trying to resolve this issue. On the third time, in a space of 15 min I asked the agent to call me back, giving him my number but that never happened.

Contract £76 a month, first time run over the data by 6GB accidentally & have been overcharged by £175! Disgusted! Aweful customer service! Cutting the line on purpose! @VodafoneUK @VodafoneGroup @MoneyTelegraph @8amy232 @vodafoneCEO#cheaters #poorcustomersirvice

Not in the best mood right now. Problem with my broadband connection and been holding on the phone for @VodafoneUK for 2 hours now! Not good enough. 😡

Not in the best mood right now. Problem with my broadband connection and been holding on for @VodafoneUK for 2 hours now! Not good enough. 😡

@VodafoneUK absolutely rubbish service. Waited two weeks for an unlock code and now I have to wait longer with no definite time scale. Promised call backs not received. So angry 😡

Yo @VodafoneUK your customer services are appalling and you have charged my poor family extortionate amounts of money for services we weren’t informed we were using! #CustomerCare #WhatCustomerCare

@VodafoneUK Kelly, thanks for the reply, just wish it was true. So they have reappeared on your website, as soon as the discount offer ended and nope, the offer did not come back. Very disappointing Vodafone, not something I hear that friends on other networks ever have an issue with.

@FacesForPodcast Thanks @VodafoneUK, letting me down again...

@VodafoneUK I was able to call from outside of our village this afternoon. When I got home I now have no service on my handset (as does my wife) Vf site says our area WD35LL has maintenance until 19th😱. No calls for 4 days-seriously 😡

@VodafoneUK One area atm until I can drive somewhere else to try. My wife has same phone on my account and can make calls so I’m guessing it’s the handset. I’ve tried everything on the apple support advice but still can’t make or receive calls.

@VodafoneUK I am at my whits end after days on live chat, being promised that action would be taken and yet nothing done. You should be ashamed of this so called customer services. I am done with you #nowtbutlies

Its amazing @O2 can sort out fraud against my 13 year old daughter but @VodafoneUK cant & tell me to go to my local shop with my daughter to prove she didnt take out a contract like wtf!

4 calls over the last 2 days from @VodafoneUK offering me broadband or iPads for more ££ getting annoying now as a Vodafone customer for 14yrs

@jcampbell_05 @VodafoneUK For some reason I just went ‘yeah sure midnight green’ because it was the first option but holy shit I don’t care I just want my upgrade. But Vodafone sort of weirdly assumes you won’t be open to Any Other Option.

Here’s where the intelligence of technology falls down. I suspect the phone is in stock but not in the colour I arbitrarily ordered. They’ve not said ‘hey, if you ask for the space whatever, we can give you that!’ so I’m just left wondering...@VodafoneUK

I decided to change from o2 to @VodafoneUK . So far I am not impressed with the customer service. Phones we ordered are on back order , that’s a week ago. Can’t get anyone on the line to track my order and as for finding out on line. You have to have a Vodafone number!

Considering they are two of the UK's biggest organisations, I have never received such a shit level of service for a business as I have from @nextofficial and @VodafoneUK over the last few weeks. Absolute masters in failure!

@VodafoneUK Hey @VodafoneUK my work phone and work iPad is on Vodafone and there’s no signal where I live I’m afraid :-(

I suspect it may be time to move from @ThreeUK to @VodafoneUK as they don’t have #VirtualSim or #AppleWatch support, but the @ThreeUK #GoRoam plan is amazing. Decision later today. #NeedAllThree #PunNotIntended

@VodafoneUK I know that. The issue is that I’m not using my phone any differently to how I normally would and the data is just constantly dropping. I used to have at least 3-4gb left toward the end of the month and now I’m lucky if my 16gb lasts at all.

@VodafoneUK your customer service is absolutely horrendous.

Intermittent network service from @virginmedia again, seems I need to use my reliable personal hotspot from @VodafoneUK - at least I have a fallback plan.

@VodafoneUK been a loyal customer of yours for 15 years however mobile coverage is nowhere near as good as it used to be and your automated telephone service is the worst in the world!!!

Hi @VodafoneGroup @VodafoneUKdeals @VodafoneUK.... How have you been so successful at being so terrible for the past 72 days. You upgraded your systems and downgraded every element of your business. Can't even send email updates correctly. You should be embarrassed.

@VodafoneUK Shocking online customer service. Clearly said I wanted to cancel SIM only deal and both agents said you need to send the handset back in a pre-paid envelope. Thank goodness your telephone agent redeemed the situation.

Just had a great conversation with @VodafoneUK customer services. Just renewed 2 of my devices on unlimited sim only and taken out an additional unlimited sim only all with a token discount! Happy days 😀

@VodafoneUK can not speak to anybody via phone no information nothing no store Tel numbers absolutely terrible I need my phone back working please!!!

@VodafoneUK Love when everyone at vodaphone says different things i have had a phone for less than 30 days and the phone had issues apparently Vodaphone cant help, this is my last contract with you livid custlmer service over the phone is just awful

@VodafoneUK I’m trying, and have tried since this morning, to pay my phone bill so it doesn’t affect my service but they system has been down all day. Please advise

@VodafoneUK are literally the biggest jokers in the world. Customer service is an absolute shambles and nothing ever seems to get sorted with them! Can’t wait to leave when this contract is up!!

@_One8Seven1_ @VodafoneUK are shite mate, they rip you off over and over again despite being loyal. I binned them off for Three a few years ago, never had an issue with them

Kinda reeling from a very bad encounter with a @VodafoneUK, online help person wondering if I should bother with Round 2 or just cry 😭

@VodafoneUK I was asked to visit a Vodafone store and I did and they said they can't do anything... @VodafoneUK you never fail to disappoint with your services. Be it India or UK..

@EE Hello EE. I am desperate to move from @VodafoneUK as after 4 weeks they still can’t connect my Apple Watch series 4 to a data plan! Can you help. I have been a client of theirs for over 10 years. @Apple your product is being compromised by your contract with @VodafoneUK.

@VodafoneUK @SamsungUK I would not trust Vodafone with a 5G connection! They are still to connect my Apple Watch series 4 data plan and it’s been 4 weeks. @Apple their handling of new technology is pretty poor and I don’t think their infrastructure is set up with the client in mind!!

More bad news for @HuaweiMobile as @VodafoneUK pauses pre-orders for the Huawei Mate 20X (5G). Just a few days ago this felt like a very different opportunity.

@VodafoneUK Hi Guys ,over the past 10 days or so I've made 3 calls to CS, enquiring about delivery of router. Last Mon I was told last Fri. Last Friday I was told this Tues. Service went live yesterday and was told I wouldnt be billed until router was connected. Was billed y'day

@VodafoneUK I’m aware of the speed excuse but the reception is poor for the whole journey even when the train is stationary. It’s about time this problem was sorted out. With regard to WiFi - it’s not secure to use public WiFi - hence it’s not used.

WTAF @vodafoneuk: I’m porting a number from Vodafone to, errr, Vodafone and I’ve now been without service for over 24 hours.

@VodafoneUK one week with VF and remembering the reason I left almost 6 years ago. Useless customer service. Come back EE all is forgiven!

@VodafoneUK Vodafone - I've been completely without any service for 3 days although you keep promising it will be sorted in the next 24 hours. Not acceptable. Also paltry £15 compensation is not good enough. 😠

2 hours in to a live chat with @VodafoneUK trying to highlight that I am paying for a service that doesn't work in my home... they don't seem to get it though. They want me to pay over £200 to leave a service they can't fulfil

I’d be interested to hear the thoughts of @ee @vodafoneuk @threeuk @tescomobile @giffgaff @skyuk @bt_uk @btcare @voxi_uk @id_mobile_uk on this issue. Feel free to get in touch as I’m looking for a new provider. @O2 has lost a customer

@KirstyMackay44 @VodafoneUK @EE Yup. I had to do not when I was told I'd get 4g but couldn't get it. So I returned it and changed network

OMG update your iPhone software then bombarded with texts from @VodafoneUK that have to follow link that then doesn't work to connect. Try to ring them, half an hour & get someone who doesn't answer the question. Exhausting! I should have listened to others about customer service

@bendonovan662 @VodafoneUK @EE I have never had any problems then was falsely sold a plan today because the guy said I would get a 15% discount off my bill every month because of where I work. And then I receive an email from Vodafone to say I won’t 😡😡

@KirstyMackay44 @VodafoneUK They are shit! Try @EE

@VodafoneUK spent nearly an hour on chat with support. Your app dumps me out before anything is resolved - no transcript or anything. Your support don't understand basic questions or requests. You treat loyal customers badly and snatch away offered discounts. Terrible all round.

@kellycornell6 @PJLogan12 @VodafoneUK Totally agree! I'm a relatively new customer and it's shocking. 15 mins 'talking' to that terrible Tobi and now waiting to talk to someone. Worst decision I made going with them.

Never thought I’d be saying this but I am so annoyed with @VodafoneUK 😡😡 I have never have any problems until my upgrade today.