Vodafone Outage in Bracknell, England

@VodafoneUK your customer service is absolutely horrendous.

@VodafoneUK 90mins on hold. You utter shysters. Awful service.

@VodafoneUK I have been on hold for 50mins with no indication of how much longer I might need to wait. Piss poor.

Intermittent network service from @virginmedia again, seems I need to use my reliable personal hotspot from @VodafoneUK - at least I have a fallback plan.

@VodafoneUK been a loyal customer of yours for 15 years however mobile coverage is nowhere near as good as it used to be and your automated telephone service is the worst in the world!!!

Just had a great conversation with @VodafoneUK customer services. Just renewed 2 of my devices on unlimited sim only and taken out an additional unlimited sim only all with a token discount! Happy days 😀

@VodafoneUK Full data signal at RG26 5BX but no data. Status checker says no issues.

@VodafoneUK are literally the biggest jokers in the world. Customer service is an absolute shambles and nothing ever seems to get sorted with them! Can’t wait to leave when this contract is up!!

36 hours of broadband hard down, no details from @VodafoneUK so far. #Fail

More than 24 hours of broadband hard down and not a word nor ETR from @VodafoneUK. #Fail

@VodafoneUK Hey guys, my internet is down since yesterday afternoon. It’s been more than 12 hours now!

@sophietopliss @VodafoneUK Same is Berkshire. After 40 minutes on chat with them I was told it’s a “well known maintenance outage” 🤬

@_One8Seven1_ @VodafoneUK are shite mate, they rip you off over and over again despite being loyal. I binned them off for Three a few years ago, never had an issue with them

No joke but #Vodafone does have the worst customer Service ever!! @VodafoneUK @VodafoneBiz

More bad news for @HuaweiMobile as @VodafoneUK pauses pre-orders for the Huawei Mate 20X (5G). Just a few days ago this felt like a very different opportunity.

@VodafoneUK one week with VF and remembering the reason I left almost 6 years ago. Useless customer service. Come back EE all is forgiven!

@VodafoneUK your overseas telephone customer ‘service’ is a nightmare to use.

@Tom0244112 @VodafoneGroup @VodafoneUK Customer support worthless- was with them 4 weeks promised 24mbs, lucky if we got over 11mbs - now with Sky get around 30mbs

@VodafoneUK 01709 357345 phoning multiple times a day, I have already told the call centre I am not interested. How do I raise a complaint about these harassing calls, I am already a customer with data and phone sims and broadband.

Please fix this @VodafoneUK

@VodafoneUK Your automated DM service is terrible..

@uberkim @PeteG1973 @VodafoneUK I take particular issue with ‘big’.

@VodafoneUK Dear Vodafone, I called up with a complaint 4th Feb, your colleague told me he would need to investigate but would get back to me in 24 hours. I'm still waiting.......!! #crapservice #loyaltydoesyounofavours

@VodafoneUK @dazzer2103 Ditch them mate pathetic service

Seems @VodafoneUK have time for happy customers but not to resolve their **** ups

@SGall78 @VodafoneUK Just cancel, their service is shit

Once again @VodafoneUK are pathetic, best answer my DM or I'll be cutting off my direct debit until someone solves the issue

Dear @VodafoneUK please stop ignoring me while you answer other easier problems. You messed up my order and your customer service team didn't phone me back when they said they would.

@VodafoneUK @blagmasterg Don't do it, service terrible. They keep ignoring me instead of replying to help me after messing up my order

Absolutely pathetic from @VodafoneUK They **** up my order and apparently I have to be passed from pillar to post to fox their mistake. Worse they tell me I will be phoned in a 30 minute window and don't, so ****** off

@VodafoneUK I was told that being a business customer I had to order over the phone. Very helpful advisor but in 2019 simple things such as additional connections should be self service

Same issue - all morning! In the Home Counties. @VodafoneUK miss sold at store, lied about contract, no chance of a customer refund - still the music on hold is pleasant 😐

@VodafoneUK Your recent treatment of UK staff has so appalled me that after 20 years as a customer I'm switching networks #BadVodafone.

@VodafoneUK My New Years resolution is to save enough to pay off my car finance #VeryMeRewards

@VodafoneUK Came to shop for advice, didn’t appreciate “it would be easier for me to go online I responded, “it would be easier for you!” No other help required thanks.

@VodafoneUK very unhelpful staff in store, don’t bother with shops if you train your staff to send customers down self service online.

@VodafoneUK so you fail to setup my mums service for 2 months. Never get back to her and make continuous empty promises. She cancels her direct debit & you become experts in emailing her to tel her all the reasons she should use direct debit. You need to DM me and resolve ASAP

I am done with @VodafoneUK @VodafoneGroup @VodafoneIN . Been paying for broadband for so long now and it hasn’t worked. Been paying for a broken service for ages and promised time and time again it’s fixed and I’ll get calls back and it never is...

So my mum bought and Apple Watch and moved to @VodafoneUK for her service but it’s been 2 months and they still haven’t got it set up and working. That’s some of the worst customer service I’ve EVER seen!

After 41 minutes on hold for @VodafoneUK broadband team to pick up - I was cut off. Take 2 I got through to Michael from PAYT who tried to put me through - he has had the same problem. 23 minutes and still waiting the 2nd time around. If I hear we are really busy again...

@macinfoirl @ThreeCare @VodafoneIreland Vodafone launched it here in the Uk 4-6 weeks ago and it has been terrible! It doesn’t work yet and they aren’t prepared for it. I would swerve anything @VodafoneUK related at all costs!

Been with your network for 3 days, and still not able to do half of what I want to do. As well as racking up a phone bill calling customer services from my other phone not impressed @VodafoneUK

@VodafoneUK I can login to my account the website and the info through the app is not available alot of times during the night recently.

Given as @VodafoneUK had the gall to cancel my order twice, I’m not in the least surprised to find my refund still not processed. People, if I can offer 1 word of advice, please stay away from this poor excuse of a company. take your business to another network

@VodafoneUK I don’t get to use my Vodafone app as my account was changed to a business app (I’m not and never have been a business) I ask to change and you say there is no need. So I’ll never be rewarded then. Maybe time to look elsewhere

Day 3, Still no phone signal. Yesterday you said problem in Ascot area but would only take 2 hours 😡 @VodafoneUK #vodafone

Really poor service from @VodafoneUK today. Call takers constantly transferring to wrong department and then told computers are down by someone who really didn't care. No wonder I'm leaving them.

@VodafoneUK #awful #disdainforyourcustomers #pickpockets £100 for calls to Europe #daylightrobbery

I never thought I would ever say this but....... I had a great customer experience at the Vodafone store in Reading - Well done @VodafoneUK

@VodafoneUK @JohnBoyega So gutted when I moved to phase II it wiped all my history. Gone from ~25000 to 2000. Never mind the % completion is racing through on phase II

@germaainee3 @VodafoneUK @SkyHelpTeam Not had any issues with @SkyHelpTeam not gonna lie! But @VodafoneUK OH MY GOD! Have spent 4 days trying to upgrade and get my phone which should've been with me by Tuesday... Yet still nothing!

@VodafoneUK @MoneyTelegraph Adviser1 said a request was sent to TalkTalk who were delaying, Adviser2 confirmed that was untrue. Adviser3 said problem was that I wanted to keep my old number; My order docs (have copy) that I said Id like a new number. Truth is vodafone are not investigating why its failing

@VodafoneUK Not interested as I have a strong signal with Three and good customer service. I would never under any circumstances return to Vodafone, EVER.

Never thought would be so difficult to upgrade one of my contracts @VodafoneUK website constantly down and told different things each time on phone. And cannot see previous notes. Been trying since last night.

@VodafoneUK Done. After 30 minutes @VodafoneUK tell me they will call me on my landlines at 1pm because they have messed up my account and locked my mobile. I have been a customer since the 1990's.

@VodafoneUK I had to leave a perfectly good contract with Three that had unlimited data for the same price if not less, because I moved to a craphole that only picks up yours and o2 signal. For almost £40 a month I expect more than one damn bar (If I'm lucky) or cut the cost!

@O2 Hi, I haven’t yet. I placed an order with @VodafoneUK four days ago but still haven’t received the product. If it isn’t sorted out by 7pm tonight, you will have a new customer! 😊

@VodafoneUK @VodafoneUK @Ofcom @MoneyTelegraph after 30 min call VOD complaints confirm no routers in warehouse with no ETA for restock. VOD 'kindly' offered £5 refund but still plan to bill for non-existent service. Time, cost, inconvenience #whydidimove

@VodafoneUK @Apple I am about to go on a trip and run a business that is dependent on a working phone. I feel deceived and let down that I am paying money for a service and a device that is faulty and that I am being told conflicting information by your company @VodafoneUK

@VodafoneUK @Apple I bought an iPhone xr brand new from you guys three weeks ago. It has black screened me 18 times in that time period. I spoke to a Vodafone rep online and they said they could replace my phone. When I went to the shop they refused. Help would be appreciated