Vodafone Outage in Woodley, Wokingham, England

I can't believe how stupid Vf is. On 29th Mar I called up to cancel my other number ending 070. They cancelled my current 441 number. And now they have issued me a bill of 135 pounds. @VodafoneUK don't understand basic instructions and simple English.I am not paying for vf fault.

@VodafoneUK it was my fault that due to lack of intelligence and low intellect a wrong number was disconnected by vf. Please can someone call me positively by tomorrow at my 07450 283 441 number to cancel 07553822031. It is giving me too much stress to the point that I m sick.

@VodafoneUK to a different vf contract and retain my number. Very idiot vf agent misunderstood and cancelled my 441 number which stopped working on 29 Apr (which I never requested. When I called up, I was stuck with a new contract of 2 more years and they ordered a temp number

@VodafoneUK see how many times I tried to cancel 07553822031 which has been issued by a serious mistake from your side. Neither chat or twitter helping me. 191 never picks up. I have been trying hours and hours. On 29 March I tried to cancel my 070 number so that I can move

@VodafoneUK Please someone can call me urgently as I don't want to get stuff with another contract for 40 pounds a month. Else I have to make a complaint to higher authority. The idea was to put me in a temporary number to retain my old number not to stuck me with a new contract.

@VodafoneUK you stuck me with a unnecessary pay monthly sim that I did not ask for at it was your mistake that cancelled my account by not undertaking simple instructions. Now I want to cancel the temporary number and you have put me on hold for more than 5 hours for last 3 days.

I wonder if @virginmedia and @vodafoneuk use the same backbone or something. Both services are down or extremely slow since 17:00

@VodafoneUK @MartinIPetrov I’ve had same issue and sent DM. Got fobbed off with suggestion that all mobile providers are experiencing tech difficulties. Poor response.

Good afternoon.just had the worst experience I have ever had from one of your store manager’s.@VodafoneUK I think it is a bad effect on your company and to think it’s ok to treat customers like it #notgoodmanagement @VodafoneGroup

@VodafoneUK well done 👍 another crap experience with one of your advisors who just doesn’t want my custom!! Thanks for cancelling my order without even trying to resolve it!!

@LewisWilkins92 @edwards_alan @VodafoneUK They are one of the worst, just don’t care, give them feedback completely ignored, then some sales call wanting to flog you more stuff.

@VodafoneUK Very frustrated with this situation, the lack of openness previously has left me a very unhappy customer.

AND ANOTHER THING! I rang @VodafoneUK customer complaint line and the woman basically said theres nothing she could do but then before we hang up she says “congratulations on your new phone though”.. I HAVENT GOT A NEW PHONE YET CAUSE YE WOULDNT HAND IT OVER BABES 😂😂😂😂

Dear @VodafoneUK signal still utter tosh in my post code sort it out soon

@VodafoneUK Hi. I have sent you a DM as requested. Still not working. This is ridiculous.

@VodafoneGroup @VodafoneUK I have had no network or service now for over 30 hours. I have visited your store, discussed the matter with your online chat and spoke to your customer service team. Told it can tak another 24 hours, but then still no guarantee. Please sort, urgently

@VodafoneUK wouldn't it be easier to employ more staff on black Friday weekend another shocking service

@VodafoneUK Rolled out never then…

Unbelievably fed up with @VodafoneUK for 4 months now they tell me there is no issue with signal in my area and yet it's got to the stage I have it in 2 areas of my house only. So clearly that's metal fault when we've not changed the construction of our walls!!! Want to leave...

@VodafoneIN @VodafoneUK My prepaid india number (+91-9163286455) have no signal. No proper support from customer care. Ref tkt number 3-38774193964 / Account No:159559186

@VodafoneUK Thanks Amy, but I ended up calling up customer services and they sent out a replacement router (which eventually arrived today)..

@VodafoneUK This is driving me to despair. The engineer obviously hasn't found this fault. Please help

@CPWTweets @VodafoneUK I just got off the phone with your customer service. Apparently I do not exist in the Vodafone system. Therefore I need to contact them

@VodafoneUK Hello. I tried to upgrade my sim only plan via @CPWTweets however according to them I do not exist on your system, despite being with you for years. Please help. If you can match the deal I'll even go with you to save all the hassle!

@VodafoneUK please see my DM as dropping out again and very poor connection when not dropped. Please help

@VodafoneUK my broadband has been down since this morning (LN4) can't see any indication there is an outage. Have reset the router to no avail.

2 days left to respond to my Resolver case @VodafoneUK and now I've been charged MPS Line Rental22 May 2020£15.97 Whatever ******** that is. As well as £9.45 for calls and texts despite having them included in my plan. Well...more evidence to take to ofcom I guess but

@VodafoneUK @VodafoneGroup - too much false promises of manager phoning you to get you off their back. And, never receive a phone call! Lies and dishonest service!Then, online service full of nonsense. No brain works! Just sending template answers, with repeat requests. Tired. UK

the customer service at @VodafoneUK has to be the worst thing going- spoke to their online help desk ‘no we can’t help call this number’ called the number ‘no you need to book a repair through the online help desk’ 😡🤬

@VodafoneUK @VodafoneGroup - too much false promises of manager phoning you to get you off their back. And, never receive a phone call! Lies and dishonest service!Then, online service full of nonsense. No brain works! Just sending template answers, with repeat requests. Tired now