Vodafone Outage in Woodley, Wokingham, England

@VodafoneUK I’ve spent hours on the phone trying to get my replacement router! On several@ocasion that I’m just fed up now! What’s the point of upgding my router if it doesn’t work! I call to raise a complaint the lady doesn’t listn and transf the call to the IvR! #cisas @Ofcom

@VodafoneUK Hey @VodafoneUK my work phone and work iPad is on Vodafone and there’s no signal where I live I’m afraid :-(

@VodafoneUK 90mins on hold. You utter shysters. Awful service.

@VodafoneUK I have been on hold for 50mins with no indication of how much longer I might need to wait. Piss poor.

Intermittent network service from @virginmedia again, seems I need to use my reliable personal hotspot from @VodafoneUK - at least I have a fallback plan.

@VodafoneUK been a loyal customer of yours for 15 years however mobile coverage is nowhere near as good as it used to be and your automated telephone service is the worst in the world!!!

Just had a great conversation with @VodafoneUK customer services. Just renewed 2 of my devices on unlimited sim only and taken out an additional unlimited sim only all with a token discount! Happy days 😀

@VodafoneUK Full data signal at RG26 5BX but no data. Status checker says no issues.

@VodafoneUK how can I get my CUPID code please. Unfortunately your customer service doesn't appear to know anything about them...

36 hours of broadband hard down, no details from @VodafoneUK so far. #Fail

More than 24 hours of broadband hard down and not a word nor ETR from @VodafoneUK. #Fail

@VodafoneUK Hey guys, my internet is down since yesterday afternoon. It’s been more than 12 hours now!

@sophietopliss @VodafoneUK Same is Berkshire. After 40 minutes on chat with them I was told it’s a “well known maintenance outage” 🤬

@_One8Seven1_ @VodafoneUK are shite mate, they rip you off over and over again despite being loyal. I binned them off for Three a few years ago, never had an issue with them

@VodafoneUK your overseas telephone customer ‘service’ is a nightmare to use.

@Tom0244112 @VodafoneGroup @VodafoneUK Customer support worthless- was with them 4 weeks promised 24mbs, lucky if we got over 11mbs - now with Sky get around 30mbs

@VodafoneUK 01709 357345 phoning multiple times a day, I have already told the call centre I am not interested. How do I raise a complaint about these harassing calls, I am already a customer with data and phone sims and broadband.

Please fix this @VodafoneUK

@uberkim @PeteG1973 @VodafoneUK I take particular issue with ‘big’.

@VodafoneUK Dear Vodafone, I called up with a complaint 4th Feb, your colleague told me he would need to investigate but would get back to me in 24 hours. I'm still waiting.......!! #crapservice #loyaltydoesyounofavours

@VodafoneUK I was told that being a business customer I had to order over the phone. Very helpful advisor but in 2019 simple things such as additional connections should be self service

Same issue - all morning! In the Home Counties. @VodafoneUK miss sold at store, lied about contract, no chance of a customer refund - still the music on hold is pleasant 😐

@VodafoneUK Your recent treatment of UK staff has so appalled me that after 20 years as a customer I'm switching networks #BadVodafone.

@VodafoneUK My New Years resolution is to save enough to pay off my car finance #VeryMeRewards

@VodafoneUK Came to shop for advice, didn’t appreciate “it would be easier for me to go online I responded, “it would be easier for you!” No other help required thanks.

@VodafoneUK very unhelpful staff in store, don’t bother with shops if you train your staff to send customers down self service online.

@VodafoneUK so you fail to setup my mums service for 2 months. Never get back to her and make continuous empty promises. She cancels her direct debit & you become experts in emailing her to tel her all the reasons she should use direct debit. You need to DM me and resolve ASAP

I am done with @VodafoneUK @VodafoneGroup @VodafoneIN . Been paying for broadband for so long now and it hasn’t worked. Been paying for a broken service for ages and promised time and time again it’s fixed and I’ll get calls back and it never is...

So my mum bought and Apple Watch and moved to @VodafoneUK for her service but it’s been 2 months and they still haven’t got it set up and working. That’s some of the worst customer service I’ve EVER seen!

After 41 minutes on hold for @VodafoneUK broadband team to pick up - I was cut off. Take 2 I got through to Michael from PAYT who tried to put me through - he has had the same problem. 23 minutes and still waiting the 2nd time around. If I hear we are really busy again...

@macinfoirl @ThreeCare @VodafoneIreland Vodafone launched it here in the Uk 4-6 weeks ago and it has been terrible! It doesn’t work yet and they aren’t prepared for it. I would swerve anything @VodafoneUK related at all costs!

Been with your network for 3 days, and still not able to do half of what I want to do. As well as racking up a phone bill calling customer services from my other phone not impressed @VodafoneUK

@VodafoneUK I can login to my account the website and the info through the app is not available alot of times during the night recently.

@VodafoneUK I don’t get to use my Vodafone app as my account was changed to a business app (I’m not and never have been a business) I ask to change and you say there is no need. So I’ll never be rewarded then. Maybe time to look elsewhere

Day 3, Still no phone signal. Yesterday you said problem in Ascot area but would only take 2 hours 😡 @VodafoneUK #vodafone

Really poor service from @VodafoneUK today. Call takers constantly transferring to wrong department and then told computers are down by someone who really didn't care. No wonder I'm leaving them.

@VodafoneUK #awful #disdainforyourcustomers #pickpockets £100 for calls to Europe #daylightrobbery

I never thought I would ever say this but....... I had a great customer experience at the Vodafone store in Reading - Well done @VodafoneUK

@VodafoneUK @JohnBoyega So gutted when I moved to phase II it wiped all my history. Gone from ~25000 to 2000. Never mind the % completion is racing through on phase II

@VodafoneUK @AmazonUK I’d treat my fiancé @Stephen_Frid to something for our wedding in December #tuesdaytreats

@VodafoneUK what’s going on with the Apple Watch 4? The order tracker is awful

@VodafoneUK I will be phoning to cancel, this is ridiculous. Thankfully this a second line.

@VodafoneUK any reason why it’s taking 48 hours to get a response to my dm’s? Taking forever to sort an issue out

@VodafoneUK @VodafoneHeIp when will you guys change the way you get a person's proof of purchase and blocking. Waited 12 days for email with wrong information how am I supposed to give to my insurance company. And all your say is contact are customer service who are 0 stars

@EE Complete joke talked to your support and it’s not an automated process they said even though I nsubmitted request Friday daytime they didn’t look at the email generated by your system until Sunday and will not port until Wednesday.... @VodafoneUK @ThreeUK

@shanelraichura @VodafoneUK I did set up my watch without issues. Make sure your iPhone has ios12.

@shanelraichura @VodafoneUK I did set up my watch without issues. Make sure you leave iPhone has ios12.

@VodafoneUK you amaze me how you remain in business when you seem to completely screw everything up and have zero customer service ability to resolve anything!! #jokers #thieves #wastingmylifetalkingtoyou #AVOID

@VodafoneUK No option on browser. This is a complete waste of time. Customer journey is awful and confusing...

@bernardjenkin @tnewtondunn @VodafoneUK The problem will come when some operators offer cheaper UK only contracts and cream away business from the operators that offer the full roaming contracts. They’ll then be forced to remove it or make it optional to keep market share.

@MrB1000RR @VodafoneUK Hope you get your issue sorted soon mate 🙏 I’m still just getting the runaround from Vodafone 😡

@VodafoneUK @dbarcl1 ive been waiting 5 days for a phone off vodafone never gets sent out

@VodafoneUK Hi you sent the access code to a 2nd line on my account not the number I provided. Please can you send to the correct number would be good to get some good service

@ShneurOdze @VodafoneUK I don't remeber having this trouble with @EE. It seems like a @VodafoneUK issue. #FRUSTRATION

Just spent 2 hours of my evening talking to @VodafoneUK trying to fix their mistake only to be told I need to wait for someone more senior to call me back in 3-5 days time. I’m guessing you lot must be busy with complaints if that’s the wait to get things sorted.

Awful customer service from @VodafoneUK do not use them

1 hr 25min and still waiting - @Ofcom please help to regulate @VodafoneGroup @VodafoneUK absolute disgraceful WiFi service

@VodafoneUK after ringing your broadband help line 08080 034515 as a new customer I am hanging up after being on hold for 2hr 23 mins! POOR!

@VodafoneUK @MoneyTelegraph I've been trying to get a complaint recognised by Vodafone for nearly two weeks now. I've been promised three call-backs and none have happened. I've been a customer for twelve years. It won't be thirteen!

@VodafoneUK hi went a dm on Friday about an issue and had a response today to say sorry we’ve been helping others. It said I’d get an access code. Still waiting for the code to come through so you can help me,