Vodafone Outage Report in Horsham, West Sussex, England
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E-mailProblems in the last 24 hours in Horsham, England
The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Horsham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Vodafone users through our website.
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Internet (61%)
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Phone (15%)
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Wi-fi (13%)
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Total Blackout (8%)
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E-mail (2%)
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TV (1%)
Live Outage Map Near Horsham, West Sussex, England
The most recent Vodafone outage reports came from the following cities: Hassocks, Guildford, Horsham and Crawley.
| City | Problem Type | Report Time |
|---|---|---|
 Hassocks |
Total Blackout | |
| Guildford |
Phone | |
| Horsham |
Phone | |
| Crawley |
Phone | |
| Guildford |
Internet | |
| Guildford |
Internet |
Community Discussion
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Vodafone Issues Reports Near Horsham, England
Latest outage, problems and issue reports in Horsham and nearby locations:
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Steve Alliston
(@SteveAlliston) reported
from
Crawley, England
Another hour, only to be told the previous advisors must have been lying to me. What is going on with your customer service @VodafoneUK Still no broadband. I've cancelled my dd and I'm leaving.
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JoJo Newman
(@JoJoNewman) reported
from
Cowfold, England
@VodafoneUK home broadband is down in RH13. Any ideas? 2 hours now - yes we have reset it and tried turning it off and on again
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MAGIC3CPFC🦅❤️💙🦅❤️💙
(@MAGIC72) reported
from
Crawley, England
@Jonnogreig @VodafoneUK Good luck with that. I have been waiting for them to unlock my paid up phone since early July so I can make calls or receive from another provider. Customer service appalling and all they do is make excuses & blame apple 🍎 or their NUC team for a service that should take 10 days
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Angus Irvine
(@AngusIrvine1) reported
from
Ewhurst, England
The level of incompetence @VodafoneUK meets new lows each time I have the misfortune of dealing with them. One month after leaving my disabled daughter still cannot use her phone. Fix the problem
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Angus Irvine
(@AngusIrvine1) reported
from
Ewhurst, England
@VodafoneUK The truth is that you don’t help
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Dan Barker
(@DanPBarker) reported
from
Blindley Heath, England
@VodafoneGroup @VodafoneUK so 40 minutes on hold to cancel contract as I am not satisfied as to service Vodafone provides. I think the call wait time vindicates my reasons.
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Cabin Crew Zach
(@ZacharyStarr27) reported
from
Henfield, England
@VodafoneUK A credit was meant to be added to my last 2 bills for a error on your part which has not happened and I can't get hold of anyone to rectify Now having to complain about my complaint 🙄
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JoJo Newman
(@JoJoNewman) reported
from
Cowfold, England
@VodafoneUK complete signal outage in RH13 8 area. Are you aware?
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Angus Irvine
(@AngusIrvine1) reported
from
Ewhurst, England
Hi @VodafoneUK why has my disabled daughter not got her unlock code? Two request and a complaint and no answer! You now owe for three weeks of a service she can’t use. #cheatsandliars
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JoJo Newman
(@JoJoNewman) reported
from
Cowfold, England
@VodafoneUK signal has been out all day in Cowfold, RH13 8 area. Any ideas??
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Simon Fenton
(@simon_d_fenton) reported
from
Hassocks, England
@VodafoneUK Also, this was added to our accounts when? We haven’t just got new accounts. And we’ve never had a text to say we’ve been protected from anything. Any of us.
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Angus Irvine
(@AngusIrvine1) reported
from
Ewhurst, England
One month ago my daughter moved off @VodafoneUK due to disgraceful “service” she still cannot use her phone as you refuse to unlock it. Why?
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JoJo Newman
(@JoJoNewman) reported
from
Cowfold, England
@VodafoneUK signal has been put all day in Cowfold, RH13 8 area. Any ideas when it’ll be back?
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owen
(@ow5n) reported
from
Storrington, England
.@CostaCoffee @VodafoneUK good one offering a free Costa when store tills are down for accepting gift cards… had to buy our drinks in Storrington!
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Martin Greenbank
(@MartinGreenbank) reported
from
Guildford, England
@VodafoneUK how do I check if you have a broadband outage in my area GU1 2
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Si
(@SiKing1243) reported
from
Redhill, England
@VodafoneUK when we renewed our contract a few months ago we were told you were going to send us the latest Hub. Have never received it. Tried calling customer service and was on hold for over an hour so gave up. Please sort this!!
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MAGIC3CPFC🦅❤️💙
(@MAGIC72) reported
from
Crawley, England
@VodafoneUK Happy to enter thank you as long as I don’t have to have Vodafone as my network. I have my reasons after being a loyal customer of 15+ years.
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Chris D.
(@Hitchcockatoo) reported
from
Redhill, England
@DavidDavisMP @VodafoneUK God I left them in 2013 after I had NO coverage where I worked in the Square Mile all day every day and they refused to fix it. Bad tower or something. Refused to pay my contract which they wouldn’t let me out of, still have not paid it.
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Simon Fenton
(@simon_d_fenton) reported
from
Hassocks, England
@VodafoneUK Ok thanks. Never heard of it. Wasn’t aware I had it. And here’s another thought... if this keeps my family safe online, while using Vodafone, why don’t you do this ANYWAY as part of your service to us? Hmm?
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Steve Alliston
(@SteveAlliston) reported
from
Crawley, England
@VodafoneUK you disconnected my broadband by mistake and I'm still waiting although you say you've fixed it. This is terrible service.
Vodafone Issues Reports
Latest outage, problems and issue reports in social media:
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Alasdair King
(@alasdairking) reported
@GeorgeMonbiot @VodafoneUK Incentives. What's your Retention Marketing target? What % of people calling in to ask to cancel do you ask your staff to turn around (retain)? Are "I'm calling because I'm bereaved" calls counted in this total? Are there bonuses for staff in hitting these retention targets?
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Katie Vickers
(@kvick13) reported
@Moonbeamsplay @GeorgeMonbiot @VodafoneUK I agree. Our problems with Vodafone could be easily solved if we could just speak with a human (assuming they employ staff who are decently paid and well enough treated to be motivated to contribute to Vodafone's success).
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Rich Alderton 🏳️🌈🇪🇺
(@utsire) reported
@GeorgeMonbiot @VodafoneUK These sound so obvious abed sensible that it seems daft that you would even have to push them on it. So good that you are. Perhaps too many items for them to focus on. Could it be narrowed down?
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🄿🅁🄴🅃🅃🅈 🄷🄰🅃 🄼🄰🄲🄷🄸🄽🄴
(@PrettyHatMech) reported
@GeorgeMonbiot @VodafoneUK Average Handling Time. Agents are assessed on how quickly they handle a call; which drives them to end a call before the issue is resolved. Effectively it’s a metric that puts availability to answer the phone before quality of service.
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bulle
(@bulle0205) reported
@GeorgeMonbiot @VodafoneUK Not just Vodafone that have issues @virginmedia equally as #bad during a recent family bereavement. Removed all account offers when transferring name over, doubling the bill. When told to cancel they were magically able to fix everything. #chancers
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Neil Jones
(@ragwortfacts) reported
@GeorgeMonbiot @VodafoneUK 2. I had phoned about nuisance text audio calls from their network which I didn't want. Operative: Can I have your name and address please sir? Me: (Not wanting nuisance letters) Why? Operative: How do you spell that? Not a question of national origin but of competence!
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Rachael A
(@bigbirdnorth) reported
@GeorgeMonbiot @VodafoneUK Plus not requiring elderly people to produce info they do not know to cancel eg date of contract commencement. Plus acknowledging that elderly people can lose/mislay phones so you can’t make cancellation of contracts conditional on them receiving messages on it!
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david webster🏴⚒🇪🇺
(@davidjwebster21) reported
@GeorgeMonbiot @VodafoneUK All very pertinent issues. Not just Vodafone. 3 are bad too especially no email address, overuse of bots, no transcripts of chat conversations, premature allocation to debt collectors before resolution, etc. Well done george, keep on hassling!
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Christine Kay
(@ChristineKayNow) reported
@PrettyHatMech @GeorgeMonbiot @VodafoneUK The problem exists with onshore staff too. Also, people with hearing impairment find some strong regional accents difficult to understand, particularly if the speaker’s voice is not loud enough.
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Simon Holder
(@red1hols) reported
@GeorgeMonbiot @VodafoneUK Tended to be all about handling volume and closing complaints quickly. There were also metrics based on complaints to OfCom, but the measure of success was more about not being as bad as competitors rather than being the best….