Vodafone Outage in Cranleigh, Surrey, England

Just got a text from @VodafoneUK to say in line with “inflation” my contract will be going up 2.5% ... again You would think they would just freeze increases in the midst of a global pandemic where communication is more vital than ever. You just lost a future customer.

@g0lfp @VodafoneUK In their defence they did include their phone number, which goes through to their “automated assistant” that fails to understand you. That’s ok, I pay for Prime Contact… but they’re never there. No problem, I’ll just email… oh wait.

@VodafoneUK - trying to get through to you to cancel my broadband account. The no you provide seems to be pretty well unstaffed. So far over 3 hours of ‘queueing’ over 3 days & still no person to speak to. Can you provide alternatives. Including this channel.

@VodafoneUK absolutely rubbish service. Waited two weeks for an unlock code and now I have to wait longer with no definite time scale. Promised call backs not received. So angry 😡

@VodafoneUK Please demonstrate your Customer care by sharing your research into the safety of this technology. Lloyd’s clearly think it’s unsafe as they will not insure against 5G health complaints.

@VodafoneUK Oooor look up Chris Quartermain phone number ending in 803 (there are not too many of us ) and sort out my new problem and compensate me for the old ones. My wife and i have wasted hours on the phone to you lot.

No joke but #Vodafone does have the worst customer Service ever!! @VodafoneUK @VodafoneBiz

@VodafoneUK @dazzer2103 Ditch them mate pathetic service

Seems @VodafoneUK have time for happy customers but not to resolve their **** ups

@SGall78 @VodafoneUK Just cancel, their service is shit

Once again @VodafoneUK are pathetic, best answer my DM or I'll be cutting off my direct debit until someone solves the issue

Dear @VodafoneUK please stop ignoring me while you answer other easier problems. You messed up my order and your customer service team didn't phone me back when they said they would.

@VodafoneUK @blagmasterg Don't do it, service terrible. They keep ignoring me instead of replying to help me after messing up my order

Absolutely pathetic from @VodafoneUK They **** up my order and apparently I have to be passed from pillar to post to fox their mistake. Worse they tell me I will be phoned in a 30 minute window and don't, so ****** off

Dear @VodafoneUK why would I change my broadband to you when you can’t even deliver a consistently reliable mobile phone signal to flipping Horsham. No chance.

@HollieRMusic @VodafoneUK Problem with @VodafoneUK is that it is such a large organisation with so many subscribers that the wall don’t give a damn about the individual. If you were tweeting as one of the largest customers, like the NHS they might care. #flawedcustomerservice

@VodafoneUK I run a business in Horsham and we made the fatal mistake of choosing you as part of our communications strategy. Just so you are aware your coverage in Horsham is so ******* atrocious that we will cancel all our contracts with you ASAP. You are a hindrance not a help

@VodafoneUK not sure what doing a sim swap on my apple watch S4 is going to do but if it hasn't worked before its not going to magically get the sim activated but then again it will be over 5 weeks since launch at you don't have a fix 🙃🙃🙃 @BBCWatchdog @Telegraph

@VodafoneUK I completed your text message survey. Not that it’ll change anything. Same old Vodafone, same old poor customer service.

@VodafoneUK How you are still in business is beyond me. I guess it’s stupid people like me who are loyal. Why do I do it to myself. Simply awful!! #vodafone #thepits #customerservicefail

@kevmeade82 @VodafoneUK I’ve only been a customer of theirs for 18 years, time to rethink I reckon

@VodafoneUKLife @VodafoneUK idc fix my internet

@VodafoneUK Not sure you can. I have been told to wait a further 72hrs this morning for a problem to be resolved by open reach before router can be activated. Activation date was 26 May. My gut feeling it won’t happen, if I believe what a lot of other people have experienced.

@VodafoneUK Texts aren’t coming through again and you haven’t even replied to my DM despite you telling me to DM you yesterday. I’ll be putting in a formal complaint, nothing but issues with Vodafone! Absolute joke!

please show your support @VodafoneUK @piersmorgan @SkyNews @CocaCola @BBCBreaking to stop this unfair and ruthless behaviour #BAStopThinkAgain #BAstopredundanciesnow #BAbetreyal pls #RETWEEET

@JosephRoadley @VodafoneUK @VodafoneGroup Do you feel like you’ve been mugged, I do. Shocking service. Been told the same bull ****.

@cliffscab @EE @VodafoneUK offered me 1 month off & then pay it all off the following month. That’s helpful ain’t it. After 10 years. And @bbc miss 1 direct debit after 20 years & they cancel licence & inform me I’m now breaking the law.

@VodafoneUK I'll just get the same answer I've had for the past few weeks "it should be fixed by 2nd June" - TBH I have no faith in Vodafone any more, the only reason I'm still with Vodafone is that I'm tied in with your contract - it'd be nice to find a link to make a formal complaint

@VodafoneUK been on chat for over 1hour20mins disconnected over 10 times in that time. Requested an email back to update me on the issue I'm having. This is ridiculous.

@ThreeUK @ThreeUKSupport @O2 @EE @VodafoneUK Appalling service from 3, joke of a company who do not deserve customers. Never seat with such incompetent idiots