Vodafone Outage in Leeds, England

@VodafoneUK i cant get on my vodafone iphone app it tells me to turn off wifi and connect through the phone network when i do this it says keep trying in 10 seconds

So annoying that @VodafoneUK won't give me any more data when my WiFi never seems to work 😡

@VodafoneUK bloody joke. You’ve removed my iWatch data account from my account that I pay monthly for. This is the 5th issue in 1 month. I want to cancel my contract for free because of this. SHITE.

@VodafoneUK you customer service is a joke 40mins on the phone for a bill that should never have been made for a service never received #Vodafone #ripoff

@VodafoneUK how do I cancel my contracts phone, email or letter please and thank you.

@VodafoneUK so I’m getting a discount on my broadband as I’m not getting the speeds but you won’t let me cancel for free, you alnowledge it’s below average speeds and doesn’t work but I can’t leave. Shocking service

@O2 Certainly will! The worst mistake I’ve ever made! Gonna see if I Csn get out my @VodafoneUK and head back!

@VodafoneUK are a bunch of brain dead liars. Why I moved from @O2 I will never know. Absolutely terrible.

@VodafoneUK been a customer for good few years moved my services elsewhere and you slap me with £8 data charge. Can you explain how this is possible.

@VodafoneUK 😡 thinking of taking out a contract with @VodafoneUK ~ think again 😡 dreadful customer service 😡 over charge and now 6 weeks on , still trying to a response 😡

@VodafoneUK 😡Already contacted you numerous times 😡Over charging 😡6 weeks to receive a pack code 😡still waiting for you to unlock my phone 😡seems like you grind customers down so they give up complaining 😡

@VodafoneUK The worst customer service I’ve experienced from any company in the U.K.🥵

@virginmedia your price increases are just ridiculous - it’s gone up by 1/3 since I started. @SkyUK @TalkTalk @Plusnet @bt_uk @VodafoneUK anyone offer something better as virgin have never offered anything to keep business.

@VodafoneUK why has my broadband been randomly cancelled. Help me before I lose my mind :(

@VodafoneUK He also couldn’t find our account that we had already made online when we had attempted to purchase this pack previously, for which we were promised a £2 monthly discount on the live chat by a colleague for the issues that occurred which made that purchase unsuccessful

@VodafoneUK - he also gave no details about the contract such as how long it is for. He left us with more questions than we started with. He didn’t tell us how or when our service would be set up. After asking any question, he would simply repeat his previous answer in a patronising manner.

@VodafoneUK telling me he needs my debit card rather than asking if I could put it in the card machine. This is the first time I have been with your company and this experience was absolutely terrible. Your employee was more interested in pressing me on whether he will get his money back -

@VodafoneUK Later it was £50/£60. At the end of the process he didn’t confirm anything about this ‘line’ I needed setting up. There were so many issues from start to finish. Not just with the lack of information but his behaviour in every aspect. Even little things like talking over me and

@VodafoneUK - and then he started to stress that we must pay things such as council tax. As a responsible tenant who already is highly aware of this I found this absolutely shocking, and this has upset me very much. The whole process was horrible and I felt misinformed and made to feel a -

@VodafoneUK - told him I worked at santander in passing. The employee was rude and didn’t inform us of a credit check done. He was patronising and made it very apparent he though we were a young couple (he said he thought we were under eighteen whilst laughing)

@VodafoneUK just had the worst customer service experience of my life in one of your stores

@VodafoneUK your network in Bradford is a bag of cack today.

@VodafoneUK providing terrible customer service and inducing angina attacks since 1985. Just hit the 2 hour mark, back on hold again, think he’s gone to make a brew now. #topnotchcustomerservice #happytohelp

*Scam alert* I very nearly fell victim to a scam last night after tweeting @VodafoneUK. Soon after sending my tweet I received a DM from the @VodafoneUK account offering to help me.

@philwoollias1 @VodafoneUK I left vodafone years ago, shocking customer service, charged me £50 for the use of a courtesy phone!

@VodafoneUK so I again tried to call you. Asked for a call back and was told 26-42 mins. That was 2.5 hrs ago. No call back. In store yesterday. Systems down. I shall take my contract elsewhere as I am up. I'll just cancel direct debit. Take this as my leaving notice.

@VodafoneUK absolutely disgraceful service Sort your systems out vodaphone

@VodafoneUK You’re glad I’ve been unable to get through to someone who was able to help me 🤔

@VodafoneUK emailed complaint about phone audio hardware failure and you CALL me to discuss complaint. Doh! Ref 320703

whats with ur service today @VodafoneUK 🙂

. @VodafoneUK VodafoneCust spent 2.5 hrs on the ph to various depts 2day, expecting a call back from one of your CS reps (I have his name) rgard a call I made Thurs. promised he would get back to me 2day. 2day I have spoken to incompetent people & still have no resolution.

@JrRyan1919 @sport_simon @VodafoneUK You may find that customer service is manned by young people working in conditions that cause huge attrition rates and therefore an over-reliance on IT systems. I may be wrong of course. Call centres need a right good looking at generally.

@WeAreOpenreach @VodafoneUK and still no broadband. Why are Openreach rejecting the request to activate my line. Its a switch. Broadband existed here not even 1.5 months ago. What is going on. This issue has been ongoing since 14th November 2018! I need broadband in my house!

@VodafoneUK Vodafone signal indoors is poorest I have ever seen. Just bought a PAYGO sim for my son & there’s barely any signal near the front or rear of the house. Asked friends and family about theirs and their response was they’ve already moved to another provider, lol.

Seriously not happy with @VodafoneUK today....customer service is shocking #loyalcustomer #surpriseruined 😡😡

@VodafoneUK over the past 2 months I’ve had nothing but problems with the customer service from yourselves. Needs to be sorted. I’ve just been messed about constantly!

@VodafoneUK I am a very unhappy customer you have taken a payment from me today when it had already been paid on Friday I expect this to be refunded straight away

Be ware - all because of 1 setting I was not aware of on the iPhone (Wi-fi assist) I have now being penalised by vodaphone £140 - customer for years - won’t be returning end of this contract - please re tweet #vodafone #nocustomerservice @VodafoneUK

@VodafoneUK this company is a joke,the worst company I have ever had to deal with. Do not use them unless desperate or like being let down.#idiots.

@VodafoneUK No problem. I have just direct messaged you the name and address details.

@VodafoneUK as I said earlier order not there. Phone actually arrived by Royal Mail ans NOT as we were told numerous times by DPD. Yet more lies and deceit from Vodaphone staff. Waht an awful company with useless staff. A bunch of liars

@VodafoneUK Thanks. I gather you are trying to sort it out - Holywell N Wales; problems at the exchange. I was making a point about the dreadful state of our infrastructure more than his specific problems.

@VodafoneUK New phone is due Tuesday but had no confirmation email from dpd or yourselves informing phone has been dispatched. Can you help pls as old phone is not going to last much longer.

@VodafoneUK why has my broadband dropped down to 6mbps from 41mbps in a matter of minutes, Netflix won’t work at all😭😭

@VodafoneUK absolutely shite service from Vodafone as per usual, you wouldn’t think I was trying to upgrade!

@T3dotcom @VodafoneUK if these are on your network I want one. If not why not

@VodafoneUK @AmazonUK I would treat my mum , because she's been through a lot over the last 6 months , with battling her own illness and with dad passing away in March its been tough .

@VodafoneUK what’s going on with coverage in my area atm? 4G is non existent and when it is there loading problems . Anything I should be aware of?

@VodafoneUK mobile phones direct are doing nothing about a new contract I took with you saying they’ve done all they can. Left with a new phone and no signal. What should I do? @mpd_online

@VodafoneUK Can I just cancel my Apple Watch order? It’s now late, it’s not the model I wanted after your sales team missold me. Pointless continuing down this road for me to return it anyway

@germaainee3 @VodafoneUK @SkyHelpTeam Not had any issues with @SkyHelpTeam not gonna lie! But @VodafoneUK OH MY GOD! Have spent 4 days trying to upgrade and get my phone which should've been with me by Tuesday... Yet still nothing!

@VodafoneUK @MoneyTelegraph Adviser1 said a request was sent to TalkTalk who were delaying, Adviser2 confirmed that was untrue. Adviser3 said problem was that I wanted to keep my old number; My order docs (have copy) that I said Id like a new number. Truth is vodafone are not investigating why its failing

@VodafoneUK Not interested as I have a strong signal with Three and good customer service. I would never under any circumstances return to Vodafone, EVER.

Never thought would be so difficult to upgrade one of my contracts @VodafoneUK website constantly down and told different things each time on phone. And cannot see previous notes. Been trying since last night.

@VodafoneUK Done. After 30 minutes @VodafoneUK tell me they will call me on my landlines at 1pm because they have messed up my account and locked my mobile. I have been a customer since the 1990's.

@VodafoneUK I had to leave a perfectly good contract with Three that had unlimited data for the same price if not less, because I moved to a craphole that only picks up yours and o2 signal. For almost £40 a month I expect more than one damn bar (If I'm lucky) or cut the cost!

@O2 Hi, I haven’t yet. I placed an order with @VodafoneUK four days ago but still haven’t received the product. If it isn’t sorted out by 7pm tonight, you will have a new customer! 😊

@VodafoneUK @VodafoneUK @Ofcom @MoneyTelegraph after 30 min call VOD complaints confirm no routers in warehouse with no ETA for restock. VOD 'kindly' offered £5 refund but still plan to bill for non-existent service. Time, cost, inconvenience #whydidimove

@VodafoneUK @Apple I am about to go on a trip and run a business that is dependent on a working phone. I feel deceived and let down that I am paying money for a service and a device that is faulty and that I am being told conflicting information by your company @VodafoneUK

@VodafoneUK @Apple I bought an iPhone xr brand new from you guys three weeks ago. It has black screened me 18 times in that time period. I spoke to a Vodafone rep online and they said they could replace my phone. When I went to the shop they refused. Help would be appreciated