Vodafone Outage in Wakefield, England

Disappointed with @VodafoneUK and their support for bereavement. This is very stressful. My 10 year old is getting messages about not paying her bill, it should have all been transferred from my husband to me weeks ago! Apparently my password isn’t right so no help on the phone.

@VodafoneUK Still no Internet after 1.5 weeks. Ticket raised 836594 Supposed to be working from home. Cannot speak to any advisors as the lines are so bad.

So @VodafoneUK, I wanted to change the email address on my account. After going through 3 login screens, and 3 sets of 2FA codes to get there, I discover the "Change" button doesn't even work. 👏

@DjHarryHolmes11 @VodafoneUK Honestly never had a problem with them in the short time I've been with them. They might be a little more expensive than other networks I have been with before but I've always had good service if I've been stuck with something. This is probably just a glitch in the system tbh

Thanks for the help @VodafoneUK oh wait.... no u just left me hanging!

I think @O2 @VodafoneUK @EE etc should offer additional free data to @NHSuk @GoodSamApp volunteers to stop them running out and not being able to help people! @SkyNews @BBCNews

Hey @VodafoneUK trying to cancel my data sim and no ones taking any calls. As the only reason I have to speak to someone is so you can try and talk me out of cancelling, I expect you to make it easier for me to do this!

I’ve had to call @VodafoneUK so much in the past month and I’m sick of it. It took a month for them to actually give me internet and now it’s not working again. The best bit is that it’ll take me 2 hours to actually speak to someone on the phone. Their app won’t even load...

@jagpreetks @CityFibre @VodafoneUK @KirkleesCouncil Damn... I can imagine. You’ll need a few bags of frozen pees to stop all that bruising and swelling!

@mrpauldunphy @VodafoneUK Took me over a month to get a resolution to a problem they created. One point a bloke shouted down the phone "YOU JUST DON'T GET IT DO YOU!". On the whole an utterly miserable experience.

@mrpauldunphy @VodafoneUK Wish I tweeted. Good to know social media holds more importance than a person's human experience. I had the worst experience I've ever had with a company in my entire life sadly. HAVE A NICE DAY!

@VodafoneUK our network coverage is crap phone says 3 bars of coverage in the house but when you try and make a call it drops out altogether! So the only way to make a call with 4 phones on Vodafone is to stand at the end of the garden!

@VodafoneUK sending SMS MESSAGES out at 03.04am absolute joke thanks for the wake up text not.. disgruntled customer of 15 years 😫😫😫

@VodafoneUK your broadband has been intermittent all morning and pretty crap this last month. Initially I thought your router was playing up so swapped it. Its now crap again so not the router. Can you quiz openreach and ask if they are working in the area, this is pretty shitty.

@VodafoneUK Still nothing @VodafoneUK 140 days later. What a waste of time your network is.

@VodafoneUK #verymerewards My resolution is to write more. I stopped for a few years, so my plan is to use my commuting time for writing.

Honest to god. I have never had such bad experience than I have with @VodafoneUK. Been lied to and mislead constantly. Being told different things, no one listening to me. Just completely useless. I can’t even explain!

Hi @VodafoneUK i've been trying to get a pac code since 8pm yesterday. When i rang, customer services said the system is down (i was on hold for an hour to be told this). It's still not coming through when i text pac and my pin. Can you help please.

I’ve had nothing but trouble with @VodafoneUK for over the last month! I can’t believe how bad I have been treat as a customer, the online chat team are absolutely useless & don’t even get anywhere on the phone! #shocking #disgrace

@VodafoneUK i need to speak to someone from vodafone please. The call centre that i keep getting connected to dont seem able to help or maybe they dont understand my issue. Neither does my local vodafone store.

@VodafoneUK Can you help find my lost phone number? I switched from Vodafone to Vodafone both pay monthly & now support emails me to say they can't find my old number which I wanted to keep. #vodafone #lostphonenumber

@VodafoneUK honestly the worst customer service I’ve ever come across. A bunch of thieves and liars. Where is my refund that I have been waiting for 3 weeks

@VodafoneUK 10 days no service, reinstated for 2 hours and now im completely disconnected - number no longer in service. No one at vodafone is listening. Whats going on ????

@VodafoneUK I’ve been trying for weeks now to discuss my broadband speed, you ask me to PM which I do then I get ignored for days at a time and then you send emojis. If I was a prospective customer would I be treated as such?

@VodafoneUK Lets see I was told the same thing 4 days ago when the issue started

@VodafoneUK my broadband activation date was yesterday (6 July) I have been advised that @OpenreachHelp have delayed the activation my two days!!!! Really, really poor service

@VodafoneUK are your services down in the port Glasgow area? Mobile broadband seems down.

Anyone @VodafoneUK ? Could someone at least acknowledge and let me know what time the broadband “team” starts? Numerous phone calls and tweets but nothing from @VodafoneUK so far. Broadband still not connected. Not a good start for a new customer is it?

Hi @VodafoneUK anyone about? Please can someone help with my new broadband connection. Should have been live by midnight last night, still not working. Not ideal when working from home. Booked yesterday off as it was expected, cannot book today off!

@VodafoneUK good morning, is there anyone I can speak to at this time regarding my broadband connection not working? It should have been live yesterday but isn’t working.