Vodafone Outage in Batley, Kirklees, England

Spent all of this morning trying to top up a @VodafoneUK mobile. Nobody can help me and still on hold 😂 glad my personal phone is with @O2

@VodafoneUK so I again tried to call you. Asked for a call back and was told 26-42 mins. That was 2.5 hrs ago. No call back. In store yesterday. Systems down. I shall take my contract elsewhere as I am up. I'll just cancel direct debit. Take this as my leaving notice.

@VodafoneUK absolutely disgraceful service Sort your systems out vodaphone

@VodafoneUK You’re glad I’ve been unable to get through to someone who was able to help me 🤔

@VodafoneUK emailed complaint about phone audio hardware failure and you CALL me to discuss complaint. Doh! Ref 320703

whats with ur service today @VodafoneUK 🙂

@bt_uk Phone and broadband with @VodafoneUK but lines provided by openreach. It was @bt_uk engineers in the cab when it all went slow.

. @VodafoneUK VodafoneCust spent 2.5 hrs on the ph to various depts 2day, expecting a call back from one of your CS reps (I have his name) rgard a call I made Thurs. promised he would get back to me 2day. 2day I have spoken to incompetent people & still have no resolution.

@JrRyan1919 @sport_simon @VodafoneUK You may find that customer service is manned by young people working in conditions that cause huge attrition rates and therefore an over-reliance on IT systems. I may be wrong of course. Call centres need a right good looking at generally.

@WeAreOpenreach @VodafoneUK and still no broadband. Why are Openreach rejecting the request to activate my line. Its a switch. Broadband existed here not even 1.5 months ago. What is going on. This issue has been ongoing since 14th November 2018! I need broadband in my house!

@VodafoneUK #badcustomerservice #tradingstandards why o why have you not fixed my issues 12 months and still no results DO NOT BUY VODAFONE

@VodafoneUK DO NOT BUY VODAFONE BROADBAND TJEY LIE THIER ADVERT IS A LIE. What’s happening with Vodafone bb so slow

@VodafoneUK DO NOT BUY VODAFONE BROADBAND TJEY LIE THIER ADVERT IS A LIE. 12 months and still no resolution

@VodafoneUK why is my broadband so shit you guaranteed me 70mbs I’m getting mps 12 months we have been arguing over your service Do Not Buy vodafaone Broadband

@VodafoneUK Vodafone signal indoors is poorest I have ever seen. Just bought a PAYGO sim for my son & there’s barely any signal near the front or rear of the house. Asked friends and family about theirs and their response was they’ve already moved to another provider, lol.

Seriously not happy with @VodafoneUK today....customer service is shocking #loyalcustomer #surpriseruined 😡😡

@VodafoneUK over the past 2 months I’ve had nothing but problems with the customer service from yourselves. Needs to be sorted. I’ve just been messed about constantly!

@AffordableMob @VodafoneUK so although I’m already customer with vodaphone .affordable mobiles have said its down to vodaphone for credit checks to whether I get my deal .total kop out from this company not fulfill their deals .waste of time.fradulent company .

@AffordableMob @VodafoneUK so although I’m already customer with vodaphone .affordable mobiles have said its down to vodaphone for credit checks to whether I get my deal .total kop out from this company not fulfill their deals .waste of time

@VodafoneUK are you have issues with broadband. Mine has died and it’s failing chap authentication.

@VodafoneUK I am a very unhappy customer you have taken a payment from me today when it had already been paid on Friday I expect this to be refunded straight away

Be ware - all because of 1 setting I was not aware of on the iPhone (Wi-fi assist) I have now being penalised by vodaphone £140 - customer for years - won’t be returning end of this contract - please re tweet #vodafone #nocustomerservice @VodafoneUK

@VodafoneUK this company is a joke,the worst company I have ever had to deal with. Do not use them unless desperate or like being let down.#idiots.

@VodafoneUK No problem. I have just direct messaged you the name and address details.

@VodafoneUK as I said earlier order not there. Phone actually arrived by Royal Mail ans NOT as we were told numerous times by DPD. Yet more lies and deceit from Vodaphone staff. Waht an awful company with useless staff. A bunch of liars

@VodafoneUK failed promises,lies and when they don't want to speak anymore whey just ignore you. Horrible company suggest using O2 instead. Great service unlike this lot

@VodafoneUK Thanks. I gather you are trying to sort it out - Holywell N Wales; problems at the exchange. I was making a point about the dreadful state of our infrastructure more than his specific problems.

@VodafoneUK New phone is due Tuesday but had no confirmation email from dpd or yourselves informing phone has been dispatched. Can you help pls as old phone is not going to last much longer.

@VodafoneUK why do I have no service on my phone 😭 SEND HELP

@DominicBryning @VodafoneUK Ye for a couple of months, only realised when I went to cancel another direct debit

@DominicBryning @VodafoneUK I wouldn’t be bothered but it’s fear of having a bad credit record for mortgages or anything like that. Can’t be bothered with 30 mins on phone so thought I’d tweet them this time 😂

Leave @VodafoneUK in Jan 18. Notice a direct debit still going to them which I cancel, then told it’s for a Dongle I’m in a contract for (never used a dongle in my life). They say I’ve got it & signed up to a contract & owe them £147. I say ok then send me proof....

@VodafoneUK why has my broadband dropped down to 6mbps from 41mbps in a matter of minutes, Netflix won’t work at all😭😭

@VodafoneUK absolutely shite service from Vodafone as per usual, you wouldn’t think I was trying to upgrade!

@T3dotcom @VodafoneUK if these are on your network I want one. If not why not

@VodafoneUK what’s going on with coverage in my area atm? 4G is non existent and when it is there loading problems . Anything I should be aware of?

@VodafoneUK mobile phones direct are doing nothing about a new contract I took with you saying they’ve done all they can. Left with a new phone and no signal. What should I do? @mpd_online

@VodafoneUK Can I just cancel my Apple Watch order? It’s now late, it’s not the model I wanted after your sales team missold me. Pointless continuing down this road for me to return it anyway

@VodafoneUK I’m trying to track an order but when I enter either the home or delivery post code on the tracker plus the SBL number it says they’re invalid. Can you help out?

**** sake got it wrong #1GB ❌ Do you know how much data you can get when you pre-order the new iPhone XS with @VodafoneUK? #ReadyForIncredible

@Apple @CPWTweets right my phone 7 has a software problem from the last update and now it doesn’t work. @VodafoneUK say it’s not their problem it’s carefone warehouse as I got the contract from there. The phone keeps saying to restore it I follow the instructions and it still

@VodafoneUK why is talking to your customer service team like talking to a ******* brick wall

@PollittKris @VodafoneUK Big smoke don’t **** abart

@adriancct @VodafoneUK Why what doesn't work on Vodafone compared to rest of the networks

@Hub_Nut @VodafoneUK @BTCare @RadioAndrewE @CallumCMason @steve_hawkes @PaddySteen @TalkRoberto @Wroe_Tweet @Retailathlete Fired for helping a customer? No.

@VodafoneUK is there anything wrong with your 4G speeds in Leeds city centre eg LS1 5JS? My speeds are barely at 3mbps it's very slow today

@VodafoneUK I have no idea as she didnt say. All I can say is she had a Scottish accent and the call was around 3pm this afternoon. I wasnt interested in renewing and was getting very irritated at how many times I had to say I wanted to cancel.

@VodafoneUK I'm pretty certain @VodafoneUK do this on purpose. You are essentially taking money I did not agree to. If o cancel my direct debit will you find someone to speak to me then? STILL ON HOLD

@VodafoneUK this is without a doubt the worst customer service I have EVER been subjected to. STILL ON HOLD

@VodafoneUK Done. Your service is APPALLING @VodafoneUK

@VodafoneUK @XiaomiUK fraud of @VodafoneIN india with their customers. They increases billing plan without informing/consenting. despite of my repeated mail/call to customer services, they did not reversed extra charges which they agreed to. #fraudofvodafone #jagoinda #vodafoneunsubscribe

@VodafoneUK fraud of @VodafoneIN india with their customers. They increases billing plan without informing/consenting. despite of my repeated mail/call to customer services, they did not reversed extra charges which they agreed to. #fraudofvodafone #jagoinda #vodafoneunsubscribe

@VodafoneUK time to reach out to social media as response from Vodafone is poor and need to result to reaching out to directors.

@VodafoneUK really bad service from Vodafone. Especially from a business point. Have contacted Vodafone on serval occasions to even get hold of their team in Spain and impossible to get someone in English. Still waiting to hear back after countless emails.

@VodafoneUK I've asked for my PAC code FOUR times and your customer service agent isn't giving it to me

@VodafoneUK HELP. HELP HELP.

@VodafoneUK Wish I was a Vodafone customer! #VeryMeRewards

@VodafoneUK customer service in your crystal peaks store is awful. Stood waiting with 4 other customers while the staff chat about their favourite tv programs and caravans with customers. No urgency.

@VodafoneUK been to your shops. Dealt with half of Asia on your phone lines. Done Live chat till the cows come home. NOTHING. NADA. It’s shockingly bad. HELP

@VodafoneUK right Vodafone. Getting properly pissed off with you not being able to do your job. Heading 3 weeks now with a new phone and Apple Watch with seemingly no one in your company with the wit to connect to your network. Probably now over 20 hours spent on phone! Help