Vodafone Outage in Bradford, England

@VodafoneUK our network coverage is crap phone says 3 bars of coverage in the house but when you try and make a call it drops out altogether! So the only way to make a call with 4 phones on Vodafone is to stand at the end of the garden!

@VodafoneUK sending SMS MESSAGES out at 03.04am absolute joke thanks for the wake up text not.. disgruntled customer of 15 years 😫😫😫

@VodafoneUK Still nothing @VodafoneUK 140 days later. What a waste of time your network is.

@VodafoneUK #verymerewards My resolution is to write more. I stopped for a few years, so my plan is to use my commuting time for writing.

@VodafoneUK I'm wanting to pay off the remainder of a pay monthly contract, can you help with this...

Honest to god. I have never had such bad experience than I have with @VodafoneUK. Been lied to and mislead constantly. Being told different things, no one listening to me. Just completely useless. I can’t even explain!

Hi @VodafoneUK i've been trying to get a pac code since 8pm yesterday. When i rang, customer services said the system is down (i was on hold for an hour to be told this). It's still not coming through when i text pac and my pin. Can you help please.

I’ve had nothing but trouble with @VodafoneUK for over the last month! I can’t believe how bad I have been treat as a customer, the online chat team are absolutely useless & don’t even get anywhere on the phone! #shocking #disgrace

@VodafoneUK i need to speak to someone from vodafone please. The call centre that i keep getting connected to dont seem able to help or maybe they dont understand my issue. Neither does my local vodafone store.

I struggle to understand how @VodafoneUK can never understand my query when I call. The training in these centres are either sub-standard or they've done a huge recruitment drive and EVERYONE is new. Nobody knows anything.

@ramhl__26 @alexlowe30 @jctweet90 @EE @O2 @VodafoneUK I love @O2 too but have to admit my signal is absolutely terrible in Leeds and York too, the two cities I am in the most, this is despite my phone showing I have 4G and pretty much full signal

@ThreeUK @ThreeUKSupport still, after years of promises that the problem is being looked at, the data rate in Leeds Centre is non existent. My phone is unusable without WiFi for 8 hours a day. I've resorted to using @VodafoneUK. I've still almost another year of my contract 😡

@VodafoneUK i cant get on my vodafone iphone app it tells me to turn off wifi and connect through the phone network when i do this it says keep trying in 10 seconds

@VodafoneUK you customer service is a joke 40mins on the phone for a bill that should never have been made for a service never received #Vodafone #ripoff

@VodafoneUK how do I cancel my contracts phone, email or letter please and thank you.

@VodafoneUK so I’m getting a discount on my broadband as I’m not getting the speeds but you won’t let me cancel for free, you alnowledge it’s below average speeds and doesn’t work but I can’t leave. Shocking service

@VodafoneUK good to see Vodafone responding to customer complaints, what a horrible organisation

@VodafoneUK been a customer for good few years moved my services elsewhere and you slap me with £8 data charge. Can you explain how this is possible.

@virginmedia your price increases are just ridiculous - it’s gone up by 1/3 since I started. @SkyUK @TalkTalk @Plusnet @bt_uk @VodafoneUK anyone offer something better as virgin have never offered anything to keep business.

@VodafoneUK why has my broadband been randomly cancelled. Help me before I lose my mind :(

@VodafoneUK He also couldn’t find our account that we had already made online when we had attempted to purchase this pack previously, for which we were promised a £2 monthly discount on the live chat by a colleague for the issues that occurred which made that purchase unsuccessful

@VodafoneUK - he also gave no details about the contract such as how long it is for. He left us with more questions than we started with. He didn’t tell us how or when our service would be set up. After asking any question, he would simply repeat his previous answer in a patronising manner.

@VodafoneUK telling me he needs my debit card rather than asking if I could put it in the card machine. This is the first time I have been with your company and this experience was absolutely terrible. Your employee was more interested in pressing me on whether he will get his money back -

@VodafoneUK Later it was £50/£60. At the end of the process he didn’t confirm anything about this ‘line’ I needed setting up. There were so many issues from start to finish. Not just with the lack of information but his behaviour in every aspect. Even little things like talking over me and

@VodafoneUK - and then he started to stress that we must pay things such as council tax. As a responsible tenant who already is highly aware of this I found this absolutely shocking, and this has upset me very much. The whole process was horrible and I felt misinformed and made to feel a -

@VodafoneUK - told him I worked at santander in passing. The employee was rude and didn’t inform us of a credit check done. He was patronising and made it very apparent he though we were a young couple (he said he thought we were under eighteen whilst laughing)

@VodafoneUK just had the worst customer service experience of my life in one of your stores

@VodafoneUK your network in Bradford is a bag of cack today.

@VodafoneUK providing terrible customer service and inducing angina attacks since 1985. Just hit the 2 hour mark, back on hold again, think he’s gone to make a brew now. #topnotchcustomerservice #happytohelp

@philwoollias1 @VodafoneUK I left vodafone years ago, shocking customer service, charged me £50 for the use of a courtesy phone!

@VodafoneUK your adverts are misleading as it says you can roam in more countries at no extra cost than any network, however you have to pay £6 a day in roam further destinations....

@VodafoneUK so I again tried to call you. Asked for a call back and was told 26-42 mins. That was 2.5 hrs ago. No call back. In store yesterday. Systems down. I shall take my contract elsewhere as I am up. I'll just cancel direct debit. Take this as my leaving notice.

@VodafoneUK absolutely disgraceful service Sort your systems out vodaphone

@VodafoneUK You’re glad I’ve been unable to get through to someone who was able to help me 🤔

@VodafoneUK emailed complaint about phone audio hardware failure and you CALL me to discuss complaint. Doh! Ref 320703

whats with ur service today @VodafoneUK 🙂

@VodafoneUK no service currently in #HebdenBridge update please.

. @VodafoneUK VodafoneCust spent 2.5 hrs on the ph to various depts 2day, expecting a call back from one of your CS reps (I have his name) rgard a call I made Thurs. promised he would get back to me 2day. 2day I have spoken to incompetent people & still have no resolution.

@JrRyan1919 @sport_simon @VodafoneUK You may find that customer service is manned by young people working in conditions that cause huge attrition rates and therefore an over-reliance on IT systems. I may be wrong of course. Call centres need a right good looking at generally.

@WeAreOpenreach @VodafoneUK and still no broadband. Why are Openreach rejecting the request to activate my line. Its a switch. Broadband existed here not even 1.5 months ago. What is going on. This issue has been ongoing since 14th November 2018! I need broadband in my house!

@VodafoneUK Vodafone signal indoors is poorest I have ever seen. Just bought a PAYGO sim for my son & there’s barely any signal near the front or rear of the house. Asked friends and family about theirs and their response was they’ve already moved to another provider, lol.

Seriously not happy with @VodafoneUK today....customer service is shocking #loyalcustomer #surpriseruined 😡😡

@VodafoneUK over the past 2 months I’ve had nothing but problems with the customer service from yourselves. Needs to be sorted. I’ve just been messed about constantly!

@AffordableMob @VodafoneUK so although I’m already customer with vodaphone .affordable mobiles have said its down to vodaphone for credit checks to whether I get my deal .total kop out from this company not fulfill their deals .waste of time.fradulent company .

@AffordableMob @VodafoneUK so although I’m already customer with vodaphone .affordable mobiles have said its down to vodaphone for credit checks to whether I get my deal .total kop out from this company not fulfill their deals .waste of time

cannot wait to move away from @VodafoneUK in a couple of months 😩 never known a company text and ring so bloody much every single day 🤯

@VodafoneUK I am a very unhappy customer you have taken a payment from me today when it had already been paid on Friday I expect this to be refunded straight away

@VodafoneUK this company is a joke,the worst company I have ever had to deal with. Do not use them unless desperate or like being let down.#idiots.

@VodafoneUK No problem. I have just direct messaged you the name and address details.

@VodafoneUK as I said earlier order not there. Phone actually arrived by Royal Mail ans NOT as we were told numerous times by DPD. Yet more lies and deceit from Vodaphone staff. Waht an awful company with useless staff. A bunch of liars

2. About the awful speeds, lagging and at times inability to cope with more than 2 devices. Now we know why! We’ve been paying for super fast broadband but @SkyUK didn’t install the line and have been providing basic broadband. In switching to @VodafoneUK for TV, phone and

@VodafoneUK @VodafoneGroup @VodafoneIreland @Idea #VodafoneIdea the worst network in India

@Graham21 @VodafoneUK Yes customer 'service' is hideously hit and miss. Like everything these days.

@VodafoneUK Try treating your customers like human being not idiots. Sick of your advisors lies and scripted monologues when trying to get to the bottom of a problem (which there has been alot of)

@VodafoneUK So you are hell bent on DM even after i have give you clear proof of the issue in public. This shows how poor is your customer service and your urge to resolve anything. Companies try to hide always behind DM so that other do not know of their incompetency and here is an example

@robin_stafford @VodafoneUK @Channel4 The company I work for are moving to EE away from Vodaphone. It’s been noticeable the reduction in 4g’s performance in recent months. Full signal strength but performance of 3G or less.

@VodafoneIN @Idea @VodafoneUK @VodafoneGroup #AGRDues Clear the principal amount of Rs 7,000 before 17th March 2020, and pray to God Supreme Court is in good mood & willing to save u Or else, God help u, unless u know something that retail investors don't know

@VodafoneUK @Channel4 Well as all we get is a very weak 3G signal in CH63 it won’t be driving here

@VodafoneGroup @VodafoneIN @VodafoneUK @vodafoneservice But somehow it's not happening Kindly request you to refund so bill can be pain timely else again late fee will be applied & would not be able to pay because its due to open issue at Vodafone not from my side 2/2

@VodafoneUK You might give out a free donut now and again, but no reductions on plans for loyalty. I'm also still waiting for a resolution on the Vodafone app that still won't let me log in despite numerous resets!