Vodafone Outage in Bradford, England

@VodafoneUK your adverts are misleading as it says you can roam in more countries at no extra cost than any network, however you have to pay £6 a day in roam further destinations....

@VodafoneUK so I again tried to call you. Asked for a call back and was told 26-42 mins. That was 2.5 hrs ago. No call back. In store yesterday. Systems down. I shall take my contract elsewhere as I am up. I'll just cancel direct debit. Take this as my leaving notice.

@VodafoneUK absolutely disgraceful service Sort your systems out vodaphone

@VodafoneUK You’re glad I’ve been unable to get through to someone who was able to help me 🤔

@VodafoneUK emailed complaint about phone audio hardware failure and you CALL me to discuss complaint. Doh! Ref 320703

whats with ur service today @VodafoneUK 🙂

@VodafoneUK no service currently in #HebdenBridge update please.

. @VodafoneUK VodafoneCust spent 2.5 hrs on the ph to various depts 2day, expecting a call back from one of your CS reps (I have his name) rgard a call I made Thurs. promised he would get back to me 2day. 2day I have spoken to incompetent people & still have no resolution.

@JrRyan1919 @sport_simon @VodafoneUK You may find that customer service is manned by young people working in conditions that cause huge attrition rates and therefore an over-reliance on IT systems. I may be wrong of course. Call centres need a right good looking at generally.

@WeAreOpenreach @VodafoneUK and still no broadband. Why are Openreach rejecting the request to activate my line. Its a switch. Broadband existed here not even 1.5 months ago. What is going on. This issue has been ongoing since 14th November 2018! I need broadband in my house!

@VodafoneUK Vodafone signal indoors is poorest I have ever seen. Just bought a PAYGO sim for my son & there’s barely any signal near the front or rear of the house. Asked friends and family about theirs and their response was they’ve already moved to another provider, lol.

Seriously not happy with @VodafoneUK today....customer service is shocking #loyalcustomer #surpriseruined 😡😡

@VodafoneUK over the past 2 months I’ve had nothing but problems with the customer service from yourselves. Needs to be sorted. I’ve just been messed about constantly!

@AffordableMob @VodafoneUK so although I’m already customer with vodaphone .affordable mobiles have said its down to vodaphone for credit checks to whether I get my deal .total kop out from this company not fulfill their deals .waste of time.fradulent company .

@AffordableMob @VodafoneUK so although I’m already customer with vodaphone .affordable mobiles have said its down to vodaphone for credit checks to whether I get my deal .total kop out from this company not fulfill their deals .waste of time

cannot wait to move away from @VodafoneUK in a couple of months 😩 never known a company text and ring so bloody much every single day 🤯

@VodafoneUK I am a very unhappy customer you have taken a payment from me today when it had already been paid on Friday I expect this to be refunded straight away

@VodafoneUK this company is a joke,the worst company I have ever had to deal with. Do not use them unless desperate or like being let down.#idiots.

@VodafoneUK No problem. I have just direct messaged you the name and address details.

@VodafoneUK as I said earlier order not there. Phone actually arrived by Royal Mail ans NOT as we were told numerous times by DPD. Yet more lies and deceit from Vodaphone staff. Waht an awful company with useless staff. A bunch of liars

@VodafoneUK failed promises,lies and when they don't want to speak anymore whey just ignore you. Horrible company suggest using O2 instead. Great service unlike this lot

@VodafoneUK Thanks. I gather you are trying to sort it out - Holywell N Wales; problems at the exchange. I was making a point about the dreadful state of our infrastructure more than his specific problems.

@VodafoneUK New phone is due Tuesday but had no confirmation email from dpd or yourselves informing phone has been dispatched. Can you help pls as old phone is not going to last much longer.

@VodafoneUK why has my broadband dropped down to 6mbps from 41mbps in a matter of minutes, Netflix won’t work at all😭😭

@VodafoneUK absolutely shite service from Vodafone as per usual, you wouldn’t think I was trying to upgrade!

@T3dotcom @VodafoneUK if these are on your network I want one. If not why not

@VodafoneUK what’s going on with coverage in my area atm? 4G is non existent and when it is there loading problems . Anything I should be aware of?

@VodafoneUK Can I just cancel my Apple Watch order? It’s now late, it’s not the model I wanted after your sales team missold me. Pointless continuing down this road for me to return it anyway

@VodafoneUK I’m trying to track an order but when I enter either the home or delivery post code on the tracker plus the SBL number it says they’re invalid. Can you help out?

@VodafoneUK why is talking to your customer service team like talking to a ******* brick wall

@PollittKris @VodafoneUK Big smoke don’t **** abart

@adriancct @VodafoneUK Why what doesn't work on Vodafone compared to rest of the networks

@Hub_Nut @VodafoneUK @BTCare @RadioAndrewE @CallumCMason @steve_hawkes @PaddySteen @TalkRoberto @Wroe_Tweet @Retailathlete Fired for helping a customer? No.

@VodafoneUK is there anything wrong with your 4G speeds in Leeds city centre eg LS1 5JS? My speeds are barely at 3mbps it's very slow today

@VodafoneUK I'm pretty certain @VodafoneUK do this on purpose. You are essentially taking money I did not agree to. If o cancel my direct debit will you find someone to speak to me then? STILL ON HOLD

@VodafoneUK this is without a doubt the worst customer service I have EVER been subjected to. STILL ON HOLD

@VodafoneUK Done. Your service is APPALLING @VodafoneUK

Guess what @VodafoneUK the person I spent aaaaages waiting on hold for cannot help me either! You really are a well oiled obstruction machine aren't you? Blockages at every turn!

@VodafoneUK I'm STILL on hold in your Leeds store. Glad to see you value me as a customer. Similar response from you on the phone as there has been on here. #yousuck #payyourtaxes

@VodafoneUK Is it a deliberate policy to put as many obstacles and as much distance between the customer and a solution/decision maker?

@VodafoneUK your order tracker isn’t recognising my order number even though I’ve just spoken to an adviser! Please help!

@thyercox @VodafoneUK Customer care is an ancient concept. Big companies are only interested in getting new business, not looking after current customers.

@VodafoneUK can you tell me if there’s a network error in ls26? My signal is shocking!!

@VodafoneUK unable to connect to a signal. Only on wifi, are you having issues? Cheers

@VodafoneUK is there an issue with you today, my internet speed is shocking and still stating that I have 4g when the best I’m getting is 2g ?

@VodafoneUK Hi, are there any reported broadband issues in #BurleyinWharfedale ? My broadband looks to be down (I’ve tried rebooting the router).

@VodafoneUK is Vodafone down in the Leeds area? Suddenly got no service

@VodafoneUK nearly 6 hours later, and still no email or text to confirm my order can be collected from the store. 18 years as a customer and I think our love affair is pretty much over #shoddy #shouldhavegonewithEE

@VodafoneUK I need to make a formal complaint and I have been on the telephone nearly 90 minutes to 6 different Vodafone advisors and just keep getting put on hold or the call droppes. How can I make a serious complaint please???

@VodafoneUK 50 mins on a text chat and still no where - this is stupid

@VodafoneUK been customer for over 10 years first time upgrading and lack of offers given... time to move networks. No customer loyalty

@NatWest_Help They were not helpful. Told me it was apples fault, spent 2hrs on the phone to Apple then lost the will to live. They have not resolved the issue each time I have contacted them. My partner also got the ombudsmen involved for that and other reasons. @VodafoneUK are useless

@VodafoneUK how many phone calls and webchats do I need to make to cancel insurance on devices not held, insurances not used, SIM cards never used and still you continue to charge me 😡😡😡

Hey @VodafoneUK - just for the record emojis 'emote' so you can tell the poor confused chap in your radio ad that they are 'emoting'. 🤣

@NatWest_Help The number is correct and I’ve tried at least 3 times. My service here is awful. Had it out with @VodafoneUK as they also send an activation code to access account. I can’t access that either for same reason, no codes come through!

I swear I have told this Vodafone customer advisor several times I just want my PAC number and leave @VodafoneUK. Well done for the offers but I want to leave what is so hard about that.

@bealster64 @VodafoneUK You are so salty. I’ve been with Vodafone since 2010 and never had any issues. I always getting a good prices and offers. I have Iphone 8 Plus and the IPad 2018. And I pay more or less like other people pay only for iphone X.

@VodafoneUK No I managed to sort my issue over the online chat, must say your customer service team is great at sorting issues out, it’s just the actual site which was slow to load anything. Anyway all is good as sorted out what I needed in the end 😊

@VodafoneUK have the worst customer service EVER, i don't even like complaining but these man are so shit.

@rymez2k @winter_heidi A colleague once blamed IT problems on "a saturated firewall" as that's what @VodafoneUK were telling businesses when there was a proxy server problem. I would never have believed such a thing existed if I hadn't seen it!