Vodafone Outage in Southend-on-Sea, England

@VodafoneUK Can confirm if there is a national outage of your broadband please. #vodafone

@VodafoneUK I can’t believe how difficult it is to get a mobile app/online Acct to work! I have spent so much time on the phone to your call centres - time I will never get back and it’s still not working!! #badcustomerservice

@VodafoneGroup worst website award goes to Vodafone. Can’t wait to get out of all my contracts @VodafoneUK

@VodafoneUK .... to continue.... constantly passing the buck of departments to deal with any complaint or query I have..... constantly blaming co workers for their errors if something still isn’t fixed or resolved.

@VodafoneUK I would just like to thank (NOT) Vodafone for their appalling customer service. I have been waiting for a response to unlock a handset which is mine and has been for 4 years! They then send me an email saying they have unlocked my current phone! No wonder I’ve left!!

@VodafoneUK I’ve never known such poor service, I’ve spent hours on the phone over a number of calls and just continually get put on hold,passed to someone else and then told that managers aren’t available to talk to due to your colleagues promising things they can’t deliver

@VodafoneUK worst customer service of all time. Three live chat agents disconnected on me. None helpful so disappeared

@VodafoneUK Do you always hang up on customers trying to get theit PAC numbers? Lets see if it happens again?

@VodafoneUK I would her to do this if my daughters phone worked. She is abroad as I said and no one can help her. The usual @VodafoneUK unhelpful customer service. It’s so ridiculous that we pay so much for a service and you have the worst can’t help attitude.

@VodafoneUK I dont like the way voda supports sports and sportspeople that frankly dont need money. ie: F1 , jenson button, et al. We (yr customers) would like you to support things like grass roots sports, maybe even food banks? This is good things for the nation!

@VodafoneUK I know you can’t control who comes into the store looking for pay as you go/contract phones... but you can control customer service. For the sales guy in your Basingstoke store to lose interest in an issue because he’s not going to be earning commission is irrelevant

@EE your customer service is appalling. 22 years of loyalty over £14k spent and yet you refuse to resolve my issue. #CustomerService #fail #poor I’m off to @VodafoneUK #eeyougotitwrong #CustomerFeedback

@PROJ3CTGD @VodafoneUK @O2 @ThreeUK @EE Im @EE but i give em this they bring new phone within 24 hours..brilliant service 10/10 😊😂

@VodafoneUK have the worst customer service of any company I have done business with. I would not recommend to an enemy nevermind family or friends.

DO NOT GO WITH @VodafoneUK BROADBAND!! After 12 months of dealing with complaint with poor service and awful connection. I get told #vodafone won’t do anything. Cause “they can’t see a problem” &. “ it’s my problem”.

@O2 @ShaunJo21473309 I dont get why @Ofcom cant just look at @o2 twitter for evidence of customer dissatisfaction. @o2 knows ignoring @ofcom and the ombudsman is enough to get them to leave alone. @ThreeUK @CPWTweets @EE @VodafoneUK

@O2 @iamnotanicola Always worth checking @VodafoneUK @ThreeUK and @EE, @CPWTweets too. @o2 are cheap because they skimp on customer service! Font be fooled with the sweet nothings from the social media team! Always collect from store too! @o2 couriers pinch deliveries

@VodafoneUK I have complained about the same issue around 5 times and it STILL hasn't been fixed

I’ve made a call to @VodafoneUK Customer Service on the 10th of April. Been assured that they will respond to my query within 2 working days. I’ve emailed them now twice since then with no answer as of yet! Very poor and disappointing service!!!

@VodafoneUK Yes she has but it should not take almost an hour to get it. It was totally unacceptable. I am considering moving to another provider because of the lack of customer care shown to her.