Vodafone outages and service status in Basildon, England

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Basildon, England

The most recent Vodafone outage reports came from the following cities: Romford, and Chelmsford.

City	Problem Type	Report Time
Romford	Phone	22 days ago
Chelmsford	Phone	2 months ago
Dartford	Internet	3 months ago

Community Discussion

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Vodafone Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

• 
  Cathy Harris (@Cathytaps) reported 1 minute ago from Southend-on-Sea, England

  @VodafoneUK Ordered Broadband for my new home through compare the market, received a message today telling me my order had been cancelled! customer services advised me to re-order through compare the market which I did and have now been declined!!! 😡please help ! @VodafoneUK

• 
  📶PhoneMast (@Phonemast) reported 1 minute ago from Crayford, England

  So disappointed with @Vodafoneuk. Tried to upgrade last Monday in Store. Nine working days ago, now I'm told another 10 days what a joke. Why agree the upgrade if you have no stock. No way to treat a customer of over 10 years 🙄😞😠😱🤡

• 
  Ferdinand (@Ferdina69250754) reported 4 minutes ago from Gravesend, England

  @VodafoneGroup @VodafoneUK Our orders were canceled by open reach and you guys have no clue about it until I asked them to read the note from open reach. It sounds like Vodafone has my old number in their record and open reach has mentioned that and said that customers cancel the order

• 
  📶PhoneMast (@Phonemast) reported 4 minutes ago from Crayford, England

  @Ker_Anderson @peterkin1010 @VodafoneUK If fibre is the problem I believe it could be Microwave Linked to your site at Fairseat on the BT tower.

• 
  Nick Hardy (@Nickhardysufc) reported 9 minutes ago from Southend-on-Sea, England

  @VodafoneUK been on hold to your customer service for half an hour AGAIN now trying to get through after you said you'd call me back 2 weeks ago about as issue. Disgraceful service

• 
  steve (@steviemc64) reported 15 minutes ago from Sutton at Hone, England

  Devasted by the lack of customer service from @plusnethelp 20 days since the order and nothing .@BTGroup this is no way to treat customers when your shares are becoming worthless . Switching to @VodafoneUK tomorrow

• 
  Jon Stannard (@JonStannard) reported 16 minutes ago from Southend-on-Sea, England

  It feels like @VodafoneUK Social Media team are there to distract you from tweeting your unhappiness. It seems they have no influence to change your customer experience.

• 
  Justin Teasdale (@Cheeze6970) reported 17 minutes ago from Crayford, England

  @VodafoneUK Disconnected from the internet because of a failure on their part. Seem less transition from phone line to fibre. Disgusting especially considering we ordered the new service 3 months ago! #fail @Ofcom could be down a week! #disgusting

• 
  Ipemndoh dan Iyan (@IP_dan_Iyan) reported 25 minutes ago from Tilbury, England

  @VodafoneUK has upgraded my Contract to MORE expensive billing from Nov 20 when I first contacted them over 1 Month ago that I wish to cancel contract expiring on 5 Dec 20. Been contacting them for ca 2 Weeks to confirm Cancellation. Anyone with similar FRAUDULENT Experience?©

• 
  Marc Francis (@marcfrancis1972) reported 29 minutes ago from Brentwood, England

  @VodafoneUK your service is disgusting ... all I want is pac code ... what your doing is practically illegal

• 
  Georgie-boy1965 ✌✊ (@Georgieboy1965) reported 31 minutes ago from Heybridge, England

  @VodafoneUK hi I have no broadband and having trouble connecting with Tobi it replies with an error message

• 
  Ipemndoh dan Iyan (@IP_dan_Iyan) reported 39 minutes ago from Tilbury, England

  @VodafoneUK How many Times must I "drop [you] a DM" which you have NEVER responded to, including BURYING my Complaint of 6Dec20 to Lisamarie? Who are you fooling? Your Customers yet to fall into your fraudulent Snares?© @Ofcom @CISASUK

• 
  Karen Taberham (@kazzitabs72) reported 44 minutes ago from Chelmsford, England

  @VodafoneUK broadband at home not working for 2nd day in a row and it’s eating into my mobile phone data - please sort this urgently as due to be working from home tomorrow

• 
  roni (@roni9uk) reported 45 minutes ago from Sutton at Hone, England

  @VodafoneUK if you can't provide a broadband service it's BREECH OF TRADING STANDARDS. I spent an hour on the phone this eve no one answers. It's taken 100 mins to watch 40 mins of a film coz of all the buffering. DO SOMETHING ABOUT IT

• 
  Elliott Curran (@ElliottCurran) reported 46 minutes ago from Sutton at Hone, England

  @JainulJH @VodafoneUK @SkyUK Nope not sorted. Sky and vodafone reluctant to help. Blaming each other for the logo

• 
  James Bonner (@bollybonner) reported 47 minutes ago from Southend-on-Sea, England

  @VodafoneUK @CostaCoffee Coffee over customer service? #*****

• 
  KK (@kayleighkruse) reported 49 minutes ago from Chelmsford, England

  @VodafoneUK Well I didn't. You took a bill of £235 including an upgrade fee that you said you were going to split over 3 months. I've now spoken to 6 different people none of whom have been able to help me. I did not ask for my direct debit to be cancelled.

• 
  Maxine Trick Jones (@MaxineTJones) reported 52 minutes ago from Great Baddow, England

  @VodafoneUK As a customer for over 15 years, who pays in excess of £600 a year AND have signed up for a new contract that’s even more. You can’t give me a couple of months free Spotify 🙄

• 
  Jake Harold (@JakeHarold_) reported 56 minutes ago from Chelmsford, England

  @VodafoneGroup @VodafoneUK can someone please explain to me why I still have £8 linked to my account when I haven’t been with Vodafone since 2017? I already had this problem before when I cancelled my contract and you decided to continue taking my money for months without refund

• 
  Joe (@chubbyjoeforza) reported 57 minutes ago from Gravesend, England

  Dear @O2 why in Northfleet where a good signal used to be found. Is it now complete toilet I’ve been a customer for many years but due to the terrible inconsistencies I may have to look to @EE or @VodafoneUK as they have far superior signal strength here. Is this going to improve

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rachel (@Rachel___001) reported 1 minute ago

  @VodafoneUK how on earth do you get to speak to a human? “TOBI” is crap, your call system after pressing 1, 2, etc etc cuts you off. Absolutely **** frustrating customer service.

• 
  Crypto_Sim (@Sim__Bur) reported 4 minutes ago

  @VodafoneUK you lot of a bunch of lying ******* *****. Your 191 is ****. You’re liars. And fraudsters and once my cifas complaint is through I’ll make sure I **** you over like you’ve ****** me

• 
  Tim Aston (@AstonTimothy) reported 5 minutes ago

  @VodafoneUK Hi, my broadband has gone very low speed and my app will not work. Can you help?

• 
  danielle (@DaniB_x) reported 8 minutes ago

  @bryonycdc @VodafoneUK i had my first phone contract with them back in like 2009/10 and would never go back, even after i paid off and cancelled my contract with them they still continued to take money out my account! never got reimbursed either.

• 
  AM (@itsmeitsmeandy) reported 10 minutes ago

  @VodafoneUK im not even set up yet and already you are threatening to take money this is why i dont like doing direct debit with broadband providers, telling you now take money b4 you are even my provider i will cancel the order and raise a direct debit dispute with my bank

• 
  Rajiva Kumar Singh (@rksrajiv) reported 11 minutes ago

  @ArunHebbar7 @VodafoneUK @AdityaBirlaGrp In my view, they have recognised liabilities on account of spectrum dues but not actually paid. Out of this, 55254 crores worth dues for spectrum, 36950 crores spectrum dues payable till year 2028 has been adjusted with equity issue to govt. someone could check and confirm.

• 
  Water With Aman (@WAman29857) reported 12 minutes ago

  @VodafoneUK @VOXImobile I want to report a major scam going on!! Or vodafone data or website might be hacked, I got a call saying that we are calling from vodafone and we have got the report that you are not getting network or having some issue with the network (area Eccles M30)

• 
  Jhon Miro (@JhonMiro4) reported 19 minutes ago

  @VodafoneUK The service provided by Vodafone since February has been fundamentally flawed. I have to change to other services .

• 
  Paul Jones - Performer/Shooter, Web sites🔞 (@pauljonesAIR) reported 20 minutes ago

  @VodafoneUK OK, so, a complaint Phone, with bank cards, lost. No problem, get a new one. I went to the vodafone shop, with my passport and my bank statement. They can't help. They can only order a sim for a lost phone if I have my bank cards. The ones in the phone. That will take a week to replace. They told me to phone customer services. CS were surprised the shop could not help, so put me through security. Which I failed. I even have a 4 digit code? Never used it. My last bill? No idea, because it's a text on my phone. Look at my bank statement? Fair plan, but my LOST PHONE is my 2FA device, so before showing me my statement, my bank will send a text to my phone, the one I don't have any more... They said I failed security and the only option would be a security reset. They'd send me an email. You know what the security reset asks for? a PHOTO of my passport and a PHOTO of my bank statement. You know what is LESS SECURE than a person standing in front of you, with their physical passport and bank statement? A photo of those documents attached to a form. It's almost as though you have not paid attention to what AI image generation can do these days. If you ever need to get a DBS check, they require you turn up, in person , and present physical documents. Not photos. SUGGESTION : If a customer comes to a shop with their passport and bank statement, THAT IS SECURE ID and the shop should be able to order a sim replacement.

• 
  AmeliaEdwards (@PyramidAmelia) reported 21 minutes ago

  @VodafoneUK You’ve been down since 9am. Any update when I can speak to customer service please