Vodafone outages and service status in Basildon, England
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Full Outage Map
- Vodafone generated 0 outage signals in the last 24 hours around Basildon, including 0 direct reports.
- The most common problems reported in this area mention Wi-fi.
- Wi-fi (100%)
Vodafone offers mobile phone, mobile internet, SMS and voicemail to consumers and businesses.
Problems in the last 24 hours in Basildon, England
The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Vodafone. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Basildon, England
The most recent Vodafone outage reports came from the following cities: Romford, and Brentwood.
| City | Problem Type | Report Time |
|---|---|---|
 Romford
|
Wi-fi | 15 days ago |
|
Brentwood
|
Total Blackout | 2 months ago |
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Brentwood
|
Wi-fi | 2 months ago |
|
Southend-on-Sea
|
Internet | 2 months ago |
|
Basildon
|
Wi-fi | 3 months ago |
|
Southend-on-Sea
|
Total Blackout | 4 months ago |
Community Discussion
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Vodafone Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
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steve (@steviemc64) reported from Sutton at Hone, EnglandDevasted by the lack of customer service from @plusnethelp 20 days since the order and nothing .@BTGroup this is no way to treat customers when your shares are becoming worthless . Switching to @VodafoneUK tomorrow
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Meg🌻 (@m3gan789) reported from Chelmsford, England@courterz_ @VodafoneUK EE are exactly the same Courtney they’re **** and don’t give you a decent deal at all that’s why I’m leaving them when my contract is up!
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Joe (@chubbyjoeforza) reported from Gravesend, EnglandDear @O2 why in Northfleet where a good signal used to be found. Is it now complete toilet I’ve been a customer for many years but due to the terrible inconsistencies I may have to look to @EE or @VodafoneUK as they have far superior signal strength here. Is this going to improve
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Elliott Curran (@ElliottCurran) reported from Sutton at Hone, England@JainulJH @VodafoneUK @SkyUK Nope not sorted. Sky and vodafone reluctant to help. Blaming each other for the logo
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Sitting round the pool (@coleman58) reported from Romford, England@VodafoneUK my experience with you since December has been very poor. Hopeless you put wrong no. on pay as you go and then charged me for the outstanding contract period of the number you cut of in error. Numerous calls and now you have cut my three lines off.
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Jon Stannard (@JonStannard) reported from Southend-on-Sea, England@VodafoneGroup @VodafoneUK we will see Zay, we will see. I’ve been promised and assured so much by customer services.
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📶PhoneMast (@Phonemast) reported from Crayford, England@peterkin1010 @VodafoneUK Maybe think I'm gonna cancel the upgrade for now
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roni (@roni9uk) reported from Sutton at Hone, England@VodafoneUK absolutely disgusted with your customer service. Been with you since March still can't get operational broadband! Promised call back x3 never happened. Spent a totally of 2 hours of the last 24 either on the phone or trying to get through to you. HOW DO I CANCEL
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KK (@kayleighkruse) reported from Chelmsford, England@VodafoneUK Well I didn't. You took a bill of £235 including an upgrade fee that you said you were going to split over 3 months. I've now spoken to 6 different people none of whom have been able to help me. I did not ask for my direct debit to be cancelled.
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Dean Stevens (@DWJStevens1991) reported from Sutton at Hone, England@charlotter00se @VodafoneUK @ThreeUK You should try o2. I’ve never had a single problem on my contract. And you get the o2 priority with some really good deals, and early release tickets for concerns, sports etc. I’ve never had a single extra charge. And their customer service is really good too.
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KK (@kayleighkruse) reported from Chelmsford, England@VodafoneUK I made a complaint about the above issue and am waiting for a response. I've now had a text saying that you've restricted my account for not paying my bill which is absolutely absurd when the problem was that you took too much! I'm absolutely livid at this whole situation.
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roni (@roni9uk) reported from Sutton at Hone, England@VodafoneUK this 2nd router in 2 months and we have yet to see 1 complete program on tv. I'm not going to shut up and go away. Especially as you conviently delete my authorisation everytime I hang up. How are you still in business. You don't answer tweets or phones
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Lewis Glynn (@lewisglynn69) reported from Crayford, England@charlottgracer @VodafoneUK Word of advice, leave @VodafoneUK as quickly as possible. I get barely any service or internet on my train to London, and struggle to take a phone call around CENTRAL London. Switch, switch now!
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Jon Stannard (@JonStannard) reported from Southend-on-Sea, England@Huawei Huawei promotions doing everything they can to prevent me claiming a free smart watch. I’ve sent proof of purchase, a photo of the box, and still they find reasons.@VodafoneUK please help!
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Jake Harold (@JakeHarold_) reported from Chelmsford, England@VodafoneGroup @VodafoneUK can someone please explain to me why I still have £8 linked to my account when I haven’t been with Vodafone since 2017? I already had this problem before when I cancelled my contract and you decided to continue taking my money for months without refund
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Meg🌻 (@m3gan789) reported from Chelmsford, England@courterz_ @VodafoneUK I know the feeling! Have you called customer service sometimes you can get a better deal when you do it over the phone xxx
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Jake Harold (@JakeHarold_) reported from Chelmsford, England@VodafoneUK I cannot access my account and your dms are a minefield… can someone help me
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Jon Stannard (@JonStannard) reported from Southend-on-Sea, EnglandIt feels like @VodafoneUK Social Media team are there to distract you from tweeting your unhappiness. It seems they have no influence to change your customer experience.
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roni (@roni9uk) reported from Sutton at Hone, England@VodafoneUK if you can't provide a broadband service it's BREECH OF TRADING STANDARDS. I spent an hour on the phone this eve no one answers. It's taken 100 mins to watch 40 mins of a film coz of all the buffering. DO SOMETHING ABOUT IT
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📶PhoneMast (@Phonemast) reported from Crayford, England@blitzerray @VodafoneUK That's terrible. Scotland has plenty of @Vodafoneuk customers!! I was in their shop in Perth it was busy!!!!
Vodafone Issues Reports
Latest outage, problems and issue reports in social media:
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Or Sassur (@Orsassur2) reported@VodafoneUK, I am publicly raising a serious complaint about the appalling treatment I received at one of your stores in London. I entered your store for one simple and perfectly legitimate purpose: to purchase a Vodafone SIM card. I was not asking for a favour, demanding special treatment, or attempting to obtain anything extraordinary. I was a prospective customer who walked into a Vodafone shop expecting the most basic standards of courtesy, professionalism and respect. What I encountered was the complete opposite. Instead of being treated as a customer, I was made to feel as though I had walked into a high-security government facility and was somehow an enemy of the Crown. The attitude of some members of staff was astonishingly arrogant, hostile and unnecessarily confrontational. Their behaviour created an atmosphere in which a simple commercial transaction became an unpleasant confrontation. What makes this even more disturbing is the apparent attitude towards customers who dare to question or challenge poor service. Rather than calmly explaining the situation and attempting to resolve the matter, the interaction became increasingly hostile. I was confronted with behaviour that I perceived as intimidating, including what I understood as threats when the staff did not want to deal with my request. Let us be absolutely clear: customers are not supposed to be intimidated into silence because an employee does not want to provide assistance. A Vodafone employee is not a police officer, immigration official, security agent or member of the Secret Service. A shop is a commercial environment. Customers have the right to ask questions, request assistance and expect reasonable explanations without being treated as suspects. The irony is almost unbelievable. Vodafone is a telecommunications company whose entire business depends upon people choosing to communicate with you. Yet my experience was one in which communication, courtesy and basic customer service appeared to have been abandoned at the very moment they were most necessary. I have travelled to London and deliberately chose Vodafone as a major and internationally recognised telecommunications brand. I expected British standards of professionalism. Instead, I encountered an experience that was embarrassing—not for me, but for the company whose name was displayed above the door. A major telecommunications company should understand that its reputation is not built only through advertising campaigns, impressive websites and corporate slogans. Reputation is built in the shop, face-to-face, when an ordinary customer walks through the door. That is precisely where Vodafone failed me. I therefore expect Vodafone UK to investigate this incident properly, identify the employees involved, review any available CCTV and internal records, and determine whether the conduct I experienced complies with Vodafone's customer-service standards and employee policies. I am not asking for preferential treatment. I am asking for accountability. If Vodafone believes that treating prospective customers with arrogance, hostility and intimidation is acceptable, then Vodafone should say so publicly. If it does not, then it should demonstrate that through action rather than another generic corporate apology. @VodafoneUK, your logo may be recognised around the world, but no brand is bigger than the people who represent it. When those representatives treat customers with contempt, they damage the brand far more effectively than any competitor ever could. I went into a Vodafone store in London intending to become a customer. I walked out wondering why anyone would willingly choose to be one. That should concern you far more than this complaint.
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Granny H 🏴🇬🇧 (@Heather22311814) reportedCancel @VodafoneUK 👇👇👇
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Amy Darcy (@darc69730) reportedIn Westmeath, everything is down @VodafoneUK Ireland. Ireland doesn’t even have their own X Account 🤬
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victoria Jones (@geordiemammy79) reportedIs there an email address is can send a complaint to please, @VodafoneUK
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skarabrae (@skarabrae580129) reported@carlfhoward @TheRAC_UK Its annoying. Shout out to @VodafoneUK who didn't do this. When my intro deal was coming to an end they emailed me, not the other round, to offer the same deal again. Customer retained, cost to them probably pennies.
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Osman (@deniz34j) reported@VodafoneUK I am writing to formally complain about Vodafone TR. The customer service agents are extremely rude and they hung up the phone on me. Furthermore, they are charging unfair and unauthorized extra fees on my bill. I cannot find any helpful representative in TR to solve my problem.
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carys (@blindandb0ujee) reported@PolariChat @VodafoneUK Definitely not, they would never ring from an 07 number
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Paul Andrews (@vanillaweb) reported@SimonDanczuk @VodafoneUK United Kingdom • The government has paid mobile network operators for system support and rollout. Contracts totaling around £15.9 million were awarded to the UK’s four main operators to support the Emergency Alerts system for five years.
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GIA (@seen_less_1) reportedHi Vodafone UK. I have an LG GR500FD that is locked to Vodafone UK. The phone displays “Invalid SIM card network lock.” I am currently in Nigeria and need the Network Unlock Code (NUC/NCK). Your online NUC form and webchat aren’t working for me. @VodafoneUK
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Brian Moore (@BrianMooreAV) reportedWhat exactly are you playing at @VodafoneUK? I was looking to moving to the network. Not happening now.