Vodafone Outage in Dartford, Kent, England

@VodafoneUK Not impressed at all awful customer service!! Complained over a month ago about additional money being taken from my account and still no refund. I want my money back!! #Vodafone

Absolutely appalling customer service from @VodafoneUK I complained a month ago about additional funds being taken from my account and still no refund. Ridiculous and want my money back!!! #Vodafone

@VodafoneUK Hahah was told 20 mins, told instantaneous, told someone’s going to sort it and still not done. Joke customer service

@charlottgracer @VodafoneUK Word of advice, leave @VodafoneUK as quickly as possible. I get barely any service or internet on my train to London, and struggle to take a phone call around CENTRAL London. Switch, switch now!

Kinda reeling from a very bad encounter with a @VodafoneUK, online help person wondering if I should bother with Round 2 or just cry 😭

@VodafoneUK please help my internet is down and I can't get through by phone. I've restarted the router several times.

@VodafoneUK I was asked to visit a Vodafone store and I did and they said they can't do anything... @VodafoneUK you never fail to disappoint with your services. Be it India or UK..

@EE Hello EE. I am desperate to move from @VodafoneUK as after 4 weeks they still can’t connect my Apple Watch series 4 to a data plan! Can you help. I have been a client of theirs for over 10 years. @Apple your product is being compromised by your contract with @VodafoneUK.

@VodafoneUK @SamsungUK I would not trust Vodafone with a 5G connection! They are still to connect my Apple Watch series 4 data plan and it’s been 4 weeks. @Apple their handling of new technology is pretty poor and I don’t think their infrastructure is set up with the client in mind!!

@VodafoneUK and if you do dare answer your system has crashed or someone else needs to deal with it and they aren't in. You think £20 is acceptable for compensation on something that JUST DOESN'T WORK

@VodafoneUK this 2nd router in 2 months and we have yet to see 1 complete program on tv. I'm not going to shut up and go away. Especially as you conviently delete my authorisation everytime I hang up. How are you still in business. You don't answer tweets or phones

@VodafoneUK if you can't provide a broadband service it's BREECH OF TRADING STANDARDS. I spent an hour on the phone this eve no one answers. It's taken 100 mins to watch 40 mins of a film coz of all the buffering. DO SOMETHING ABOUT IT

@VodafoneUK absolutely disgusted with your customer service. Been with you since March still can't get operational broadband! Promised call back x3 never happened. Spent a totally of 2 hours of the last 24 either on the phone or trying to get through to you. HOW DO I CANCEL

WTAF @vodafoneuk: I’m porting a number from Vodafone to, errr, Vodafone and I’ve now been without service for over 24 hours.

Oh @VodafoneUK you really do crack me up - after all the fines and still your customer service is shit

@VodafoneUK Ok thank you. I’ll give it a try ! Being a life long customer and not getting the customer care is not good for you as a company or me as customer. 🐣

Really not happy with my call back @VodafoneUK so unhelpful! Didn’t really want to help me with my upgrade !! I’ve been a customer for like ..... 🤔 to long !! #notahappycustomer

@VodafoneUK I regret joining your service since yesterday my data hasn’t been working 😑👎🏽

@VodafoneUK No Shit Sherlock... please stop repeating the same answer it’s pointless & irritating

@VodafoneUK Absolutely no point in being a long term loyal customer not to mention poor call centre staff who are often ill mannered & belligerent.

@VodafoneUK it’s almost 28 mins and I haven’t been connected to an advisor to cancel my contract. This is ridiculous. I just want to give me 30 days notice + PAC code

@VodafoneUK special thanks to the “Tech” team who managed to turn my issue from not being able to use data to not having a scrap of signal now either...

Shocking customer service from @VodafoneUK. Number ported to a cancelled contract, despite assurances the transfer was cancelled. Manager ‘refused’ to talk to us to try & resolve it. Left with no phone & having lost a phone number lots of old contacts have

@thameswater your website is complicated and awful to navigate on a phone. Trying to sort out moving address. Look st other websites. @VodafoneUK easy @SSE easy and I mean easy to navigate. @thameswater like pulling teeth from a rocking horse. Please sort this out. Omg.the phone

@VodafoneUK Yes but my issue still hasn’t been resolved and I’m fairly confident it won’t be today despite a 50 minute phone call and assurances it would be.

@VodafoneUK promised my internet would be 100% up and running by midnight. It isn't. No chat operators around to help... good start. How can I get this fixed asap.

OMFG @EE customer services, always going back on there word, will not help there long standing customers at all... my advice avoid this company at all cost! @VodafoneUK @tescomobile @3sGotTalent @TheSun @gmtvnz @contricks @BBCWatchdog @RomfordRecorder @MENnewsdesk @orange

Hey @ThreeUK just to add to your #HumbeBrag campaign about being the best network... I switched to @VodafoneUK after having spent one week in US without internet because an issue or yours. ...that you solved when I left.

@VodafoneUK Online chat is very rude !!! Initially missguided and when I ordered online and found out that I am misguided the representative just disappeared when i asked her to cancel my order! Will stay with @ThreeUK !

@VodafoneUK Don’t worry, I cancelled an upgrade. It took 40 mins to explain to your colleague over the phone the nature of my complaint - 40mins! My post here is clear & everyone understood what I posted apart from @VodafoneUK - go figure. I will NOT renew my contract. Thanks.

@K89BPA @VodafoneUK Thanks. It’s more the way it is communicated and the outrageous charges for comparable data plans - as well as misleading advertisements that claim “never spend more than £30 a month”

@VodafoneUK @Charlie1510 You say that but it's still not working for me and lots of others it seems!

@barndog220185 @VodafoneUK @HighHeeledBunny Still not working for me. None of the fixes that people have mentioned work either.

@VodafoneUK Can confirm if there is a national outage of your broadband please. #vodafone

@VodafoneUK Have already sent responses to you and on call (having spent more than 45 mins on different support options without any indication of what's going on).

Wow. @VodafoneUK mobile service/signal just jumped to @TheO2 for like a minute

@VodafoneUK hello, 4g at n16 8rw is not working. Can’t open any internet pages

@VodafoneUK Would like to register a positive customer feedback for a member of staff called Ross, temporarily working in the Bluewater store, normally works at Sittingbourne, on Thursday 17 January. He was very helpful changing my SIM card etc. I would recommend him for a bonus.

@Ofcom this can not be allowed to continue. Fundamentally broken master process list, poor practice is rife with staff who contradict each other - and I spend a considerable amount p.a !! #help #stilldisconnected @VodafoneUK

@VodafoneUK you are one of the best network providers I have been with. 10 years and the service has always been good but my contract is due to expire & I can't afford the current price so I will be switching. Keep up the good work 👍

As if calling customer services and being put on hold isn’t frustratingly dire already, @VodafoneUK’s hold music takes the biscuit for making the experience so much more painful 😖😭😭 #monotonous #unbearable #sadcountrysongs #pleasemakeitstop

@VodafoneUK I’ve spoken to the useless live chat team and now had to drive 15 minutes to seek help from a Vodafone store , issue still not resolved , absolutely appalling service , disgraceful ,

@VodafoneUK helpline 191 of no help what’s so ever , been waiting line now for over 30 minutes , terrible joke service .

Only been with @VodafoneUK for a week and already having issues 😔

Such appalling service from @VodafoneUK 😡 not good enough!!

@zort70 @lovelylittlejas @instagram @O2 @VodafoneUK Yeah it seems to be a fairly common problem

@VodafoneUK what have you done with your BT exchange at Biggin Hill, TN0035:BIGGIN HILL ATE. No 4G coverage, and 3G is awful.

@bl5ct2 @VodafoneUK @Ofcom Terrible! In which case I’ll await a response on here tomorrow then...😤

Hope somebody from @VodafoneUK customer support responds to my DM tweets soon, as the more I dig into how my data is being tracked, reported and billed, it’s getting more confusing by the minute.

I see no one @VodafoneUK thinks a customer’s concern is good enough to be responded to...but collecting payment for a service which is not 💯% is great right Vodafone 😡 Thank you very much.

@VodafoneUK direct debit cancelled, new phone being sent back and complaint being sent to ofcom! Like seriously, how hard is it to work a bill out correctly!

@ThreeUKSupport I see that Three do not support the Apple watch for cellular. That's a shame, because I have been a loyal customer with several contracts for many years. Looks like I'm jumping ship to @EE , @VodafoneUK or @O2

@DoT_India @VodafoneIN @TRAI @consumerforum_ @jagograhakjago @VodafoneUK @Airtel_Presence @TelecomTalk @CBCNews @WSJ @CNN @Reuters @idea_cares @VodafoneGroup @TOIMumbai @htTweets @dna @jio @reliancejio @toi @MumbaiMirror @IndianExpress @DainikBhaskar @BritishCouncil @nytimes @YESNetwork @ABC @BBCWorld @DirectLine_UK @sainsburys @NextHelp @next_china @AmericanAir @Tesco @tescomobile @Morrisons @stwater @RoyalMail @AskLloydsBank @Barrattplc @Mattel @DukeEnergy @VodafoneUKBiz @VodafoneAU @VodafoneGhana @narendramodi @PMOIndia @OfficeOfRSP #day88 No resolution yet from poor #vodafonedown @narendramodi @OfficeOfRSP

@VodafoneUK you are the most useless bunch of ********* I have ever had the displeasure of giving money too. Wife is in labour and both of our ******* phones aren't working! Tried support but sjrodbsjfod can't ******* understand English!!!!!!

@VodafoneUK trying to pay over phone but automated system not active: just keeps telling me your customer service hours and to call back. when will the automated system be working again, i don't want to use the app/ website/ direct debit/ payment centre, to pay: my bill. thanks.

Yo @VodafoneUK where is all the signal at, because I have neither signal or data yall

@VodafoneUK why is my Vodafone fibre so shit. Its takes over a minute to load a web page. Ping of over 300 on games on the ps4. My dls 6 meg. Wtf is going on.

@VodafoneUK I’m literally sat next to the WiFi box and the speed is still awful, everything buffers for so long.

@VodafoneUK Unlimited internet would be great if the reception wasn't so shit 👎🏻

@SamReece DO NOT USE @EE my contract is £84 a month terrible deals.. contract is up in afew weeks and I’m going over to @VodafoneUK 🤙