Vodafone Outage in Dartford, Kent, England

@EE Hello EE. I am desperate to move from @VodafoneUK as after 4 weeks they still can’t connect my Apple Watch series 4 to a data plan! Can you help. I have been a client of theirs for over 10 years. @Apple your product is being compromised by your contract with @VodafoneUK.

@VodafoneUK @SamsungUK I would not trust Vodafone with a 5G connection! They are still to connect my Apple Watch series 4 data plan and it’s been 4 weeks. @Apple their handling of new technology is pretty poor and I don’t think their infrastructure is set up with the client in mind!!

@VodafoneUK and if you do dare answer your system has crashed or someone else needs to deal with it and they aren't in. You think £20 is acceptable for compensation on something that JUST DOESN'T WORK

@VodafoneUK this 2nd router in 2 months and we have yet to see 1 complete program on tv. I'm not going to shut up and go away. Especially as you conviently delete my authorisation everytime I hang up. How are you still in business. You don't answer tweets or phones

@VodafoneUK if you can't provide a broadband service it's BREECH OF TRADING STANDARDS. I spent an hour on the phone this eve no one answers. It's taken 100 mins to watch 40 mins of a film coz of all the buffering. DO SOMETHING ABOUT IT

@VodafoneUK absolutely disgusted with your customer service. Been with you since March still can't get operational broadband! Promised call back x3 never happened. Spent a totally of 2 hours of the last 24 either on the phone or trying to get through to you. HOW DO I CANCEL

WTAF @vodafoneuk: I’m porting a number from Vodafone to, errr, Vodafone and I’ve now been without service for over 24 hours.

Oh @VodafoneUK you really do crack me up - after all the fines and still your customer service is shit

@VodafoneUK Ok thank you. I’ll give it a try ! Being a life long customer and not getting the customer care is not good for you as a company or me as customer. 🐣

Really not happy with my call back @VodafoneUK so unhelpful! Didn’t really want to help me with my upgrade !! I’ve been a customer for like ..... 🤔 to long !! #notahappycustomer

@VodafoneUK I regret joining your service since yesterday my data hasn’t been working 😑👎🏽

@VodafoneUK No Shit Sherlock... please stop repeating the same answer it’s pointless & irritating

@VodafoneUK Absolutely no point in being a long term loyal customer not to mention poor call centre staff who are often ill mannered & belligerent.

@VodafoneUK it’s almost 28 mins and I haven’t been connected to an advisor to cancel my contract. This is ridiculous. I just want to give me 30 days notice + PAC code

@VodafoneUK special thanks to the “Tech” team who managed to turn my issue from not being able to use data to not having a scrap of signal now either...

Shocking customer service from @VodafoneUK. Number ported to a cancelled contract, despite assurances the transfer was cancelled. Manager ‘refused’ to talk to us to try & resolve it. Left with no phone & having lost a phone number lots of old contacts have

@thameswater your website is complicated and awful to navigate on a phone. Trying to sort out moving address. Look st other websites. @VodafoneUK easy @SSE easy and I mean easy to navigate. @thameswater like pulling teeth from a rocking horse. Please sort this out. Omg.the phone

@VodafoneUK Yes but my issue still hasn’t been resolved and I’m fairly confident it won’t be today despite a 50 minute phone call and assurances it would be.

@VodafoneUK promised my internet would be 100% up and running by midnight. It isn't. No chat operators around to help... good start. How can I get this fixed asap.

OMFG @EE customer services, always going back on there word, will not help there long standing customers at all... my advice avoid this company at all cost! @VodafoneUK @tescomobile @3sGotTalent @TheSun @gmtvnz @contricks @BBCWatchdog @RomfordRecorder @MENnewsdesk @orange

Hey @ThreeUK just to add to your #HumbeBrag campaign about being the best network... I switched to @VodafoneUK after having spent one week in US without internet because an issue or yours. ...that you solved when I left.

@VodafoneUK Online chat is very rude !!! Initially missguided and when I ordered online and found out that I am misguided the representative just disappeared when i asked her to cancel my order! Will stay with @ThreeUK !

@VodafoneUK Don’t worry, I cancelled an upgrade. It took 40 mins to explain to your colleague over the phone the nature of my complaint - 40mins! My post here is clear & everyone understood what I posted apart from @VodafoneUK - go figure. I will NOT renew my contract. Thanks.

@K89BPA @VodafoneUK Thanks. It’s more the way it is communicated and the outrageous charges for comparable data plans - as well as misleading advertisements that claim “never spend more than £30 a month”

@VodafoneUK @Charlie1510 You say that but it's still not working for me and lots of others it seems!

@barndog220185 @VodafoneUK @HighHeeledBunny Still not working for me. None of the fixes that people have mentioned work either.

@VodafoneUK Can confirm if there is a national outage of your broadband please. #vodafone

@VodafoneUK Have already sent responses to you and on call (having spent more than 45 mins on different support options without any indication of what's going on).

Wow. @VodafoneUK mobile service/signal just jumped to @TheO2 for like a minute

@VodafoneUK hello, 4g at n16 8rw is not working. Can’t open any internet pages

@VodafoneUK Would like to register a positive customer feedback for a member of staff called Ross, temporarily working in the Bluewater store, normally works at Sittingbourne, on Thursday 17 January. He was very helpful changing my SIM card etc. I would recommend him for a bonus.

@Ofcom this can not be allowed to continue. Fundamentally broken master process list, poor practice is rife with staff who contradict each other - and I spend a considerable amount p.a !! #help #stilldisconnected @VodafoneUK

@VodafoneUK you are one of the best network providers I have been with. 10 years and the service has always been good but my contract is due to expire & I can't afford the current price so I will be switching. Keep up the good work 👍

As if calling customer services and being put on hold isn’t frustratingly dire already, @VodafoneUK’s hold music takes the biscuit for making the experience so much more painful 😖😭😭 #monotonous #unbearable #sadcountrysongs #pleasemakeitstop

@VodafoneUK I’ve spoken to the useless live chat team and now had to drive 15 minutes to seek help from a Vodafone store , issue still not resolved , absolutely appalling service , disgraceful ,

@VodafoneUK helpline 191 of no help what’s so ever , been waiting line now for over 30 minutes , terrible joke service .

Only been with @VodafoneUK for a week and already having issues 😔

Such appalling service from @VodafoneUK 😡 not good enough!!

@zort70 @lovelylittlejas @instagram @O2 @VodafoneUK Yeah it seems to be a fairly common problem

@VodafoneUK what have you done with your BT exchange at Biggin Hill, TN0035:BIGGIN HILL ATE. No 4G coverage, and 3G is awful.

@bl5ct2 @VodafoneUK @Ofcom Terrible! In which case I’ll await a response on here tomorrow then...😤

Hope somebody from @VodafoneUK customer support responds to my DM tweets soon, as the more I dig into how my data is being tracked, reported and billed, it’s getting more confusing by the minute.

I see no one @VodafoneUK thinks a customer’s concern is good enough to be responded to...but collecting payment for a service which is not 💯% is great right Vodafone 😡 Thank you very much.

Still unable to send sms. @VodafoneUK this is down to you. Customer service failed to call back last night. Not the way to treat a new customer!

@VodafoneUK Never had a problem with @VodafoneUK but why don't you do something for you existing customers this black Friday. Far better deal than I'm currently on for my 9 month old Mate 10 Pro.😡😡

Very frustrated new iPhone X won’t send sms. Apple and vodaphone each claim it’s down to the other @VodafoneUK @AppleSupport help please!

@VodafoneUK I’ve moved my number over to Vodafone. That was Friday and I still haven’t to any service. Can any one tell me how long it will take to activate..

@VodafoneUK currently on the phone to your CS trying to upgrade, and the person on the phone has never heard of the One Plus nor can give me any information as they’ve been off for 3 days and don’t know anything about the phone. 👌🏻

Trondheim. Right. Just try getting a 3G signal from @VodafoneUK north of Camborne.

Dear @VodafoneUK I hate your customer service it’s crap . Yours faithfully leaving you .

@VodafoneUK @VodafoneIN @VodafoneGhana @VodafoneGroup @VodafoneQatar @vodafoneNZ Dear Mark @VodafoneUK it's just to spread the wrost service of @VodafoneIN world wide so twitting to aware all Vodafone customers.

@VodafoneUK But if it's 33 days for example, it's tough luck for me even though I can't predict the actions of a foreign trade war. I've let Vodafone off in the past after letting me down & not offering an obvious simple solution, but this really will be the last time now. Had enough

@VodafoneUK There hasn't been a sufficient statement yet, it seems apparent that my P30 Pro won't be getting the Android Q update as would be expected for a flagship device, and resell values are plummeting. As a loyal customer of over 5 years I'd like to know what solutions are on offer.

@VodafoneUK There has been no service in Stanhope County Durham DL13 2UE for 2 days as the mast is not working and despite reporting it still nothing has been done! It needs fixing as a matter of urgency as this is a rural location and many rely on the mobile network.

Disgusting @VodafoneUK @VodafoneGroup .. despite repeated **** ups every month on my bill #Vodafone policy is to give one £15 goodwill gesture per 6 months ~ even though it is the same mistake month after month. All #vodafone user’s should check their bills very very carefully

@VodafoneUK One customer service assistant on webchat said she had requested a reimbursement from her senior colleagues and had given them notes on the case. We were told we’d hear from them in 24-48 hours about the refund. That was on Tuesday. We’ve heard nothing.

@VodafoneUK My poor Mum has spent the last six days on web chat and on the phone trying to sort this out. I cannot ask her to go down another dead end.

@ClaireLouiseutb @EE They are the shittest network in the world @VodafoneUK number 2

@VodafoneUK Never experienced such awful service. Charged for a year after cancelling my contract. Promised a refund last week via complaints and still nothing. Please help

OOOHHH BOY. Iv had to resort to this, i am at the end of my tether. @VodafoneUK your customer service is absolutley shocking. Despite 9 phone calls each lasting between 45mins and an hour, spanning 8 months you are still messing up my phone contracts. Disgraceful. @MartinSLewis