Vodafone Outage in Walthamstow, Greater London, England

@VodafoneUK having serious issues with my account / billing, and your online help is getting me nowhere. Can you give me access to a direct line or even better somewhere I can make an appointment in a shop to discuss with someone able to resolve. Thanks

WTAF @vodafoneuk: I’m porting a number from Vodafone to, errr, Vodafone and I’ve now been without service for over 24 hours.

I know that there is probably a great design team in place, but @VodafoneUK is the worst experience for a leading company I ever had. 1

Oh @VodafoneUK you really do crack me up - after all the fines and still your customer service is shit

@VodafoneUK I regret joining your service since yesterday my data hasn’t been working 😑👎🏽

After 8 years. I'm done with @VodafoneUK - not a very happy customer going into a store later on today to complain.

@VodafoneUK No Shit Sherlock... please stop repeating the same answer it’s pointless & irritating

@VodafoneUK Absolutely no point in being a long term loyal customer not to mention poor call centre staff who are often ill mannered & belligerent.

Don’t bother using @VodafoneUK customer service, it’s totally inadequate and no one bothers responding #CustomerService

@VodafoneUK it’s almost 28 mins and I haven’t been connected to an advisor to cancel my contract. This is ridiculous. I just want to give me 30 days notice + PAC code

@VodafoneUK special thanks to the “Tech” team who managed to turn my issue from not being able to use data to not having a scrap of signal now either...

@VodafoneUK has inefficient support system. And with top up system incompatible with US credit card.

.@VodafoneUK signal at Paddington is dire today.

@VodafoneUK They don’t use social media. But we have heard him make several long calls (45 mins or more) over the past few weeks trying to sort this. And then apparently to whisper after he told them he had hearing difficulties. Appalling. I’m sure you can track it down.

Listening to my poor work colleague talking to the brick wall of @VodafoneUK customer service. Literally hours of obstruction for their (admitted) billing error and now it seems they’re mocking his hearing disability @MartinSLewis #servicefail

@VodafoneUK Internet has been down since 1am

Shocking customer service from @VodafoneUK. Number ported to a cancelled contract, despite assurances the transfer was cancelled. Manager ‘refused’ to talk to us to try & resolve it. Left with no phone & having lost a phone number lots of old contacts have

@VodafoneUK the worst customer service I have ever experienced. Avoid like the plague

@VodafoneUK Have spoken to @one.com you want to charge me for an early upgrade. Even though the product I have isn’t fit for purpose. I’ve been a customer of @Vodafoneuk for nearly 20 years. Disgraceful I will wait until my contract is up terminate it and take my business elsewhere

@VodafoneUK The Borehamwood store told me it had been discontinued for weeks and they had none in stock and obviously now would not , the purchase of this phone has been nothing but problems since Feb 20th . Continual lies from Vodaphone

@VodafoneUK Yes but my issue still hasn’t been resolved and I’m fairly confident it won’t be today despite a 50 minute phone call and assurances it would be.

@VodafoneUK Well Ryan I was told that when the black phone came back in stock I could exchange it , just been told Apple have discontinued the 7 .The store told me I can exchange it for the next model down at no extra charge , why is it never for the next model up !!!

Feels like @VodafoneUK network is dead (you won't be seeing this tweet until network is back up)

@VodafoneUK promised my internet would be 100% up and running by midnight. It isn't. No chat operators around to help... good start. How can I get this fixed asap.

OMFG @EE customer services, always going back on there word, will not help there long standing customers at all... my advice avoid this company at all cost! @VodafoneUK @tescomobile @3sGotTalent @TheSun @gmtvnz @contricks @BBCWatchdog @RomfordRecorder @MENnewsdesk @orange

Hi @VodafoneUK - your billing is broken and you've sent (another) threatening call about cutting off my phone while I'm trying to recover from a broken back. Wouldn't be an issue apart from I've called four(!) separate times in the past week to rectify the issue... Please fix!

Wow what absolutely rubbish customer service from Vodaphone , lied to twice about when Phone would be delivered and told hopefully I will now receive it 12 days after ordering it .Originally told it would be delivered next day !!!!! @VodafoneGroup @VodafoneUK

@EE Yes but you have increased it TWICE for me then insult us by saying you are introducing free Apple Music etc for NEW customers. I was with @VodafoneUK for many years and wanted to try you out but the network is a mare to be honest. Constantly something.

As usual poor service from @VodafoneUK So poor that a customer service manager told me to make a complaint in writing about Vodafone for not changing my upgrade phone even when I am in the time periodto do so

Ain't it great when you have a complaint but you get ignored by the company involved #Vodafone @VodafoneUK I WANT MY PUK NUMBER I'm done with you lot and you ignoring me cause I want to state some issues that's YOUR fault

Hey @ThreeUK just to add to your #HumbeBrag campaign about being the best network... I switched to @VodafoneUK after having spent one week in US without internet because an issue or yours. ...that you solved when I left.

@mickeywya @VodafoneUK Hardly. I used local providers wherever I went. The signal in Africa is generally better

I don’t normally do this but has to be said that @VodafoneUK Have delivered some of the worst customer service of my entire life the past few days. Contradicting statement, lost SIM cards, no explanations. Spent 2 full days dealing with agents and no resolution.

@bt_uk Vodafone, @VodafoneUK who pay #BT for service 2 my line, have said your ops wd come 2 days ago. No show- now tomorrow #tomorrowspaperstoday

@VodafoneUK some deplorable customer service going on. 2 days and counting waiting for a sim to be activated.

@VodafoneUK @tclmoveuk appalled to have bought my daughter TCL watch & after two visits and two hours at the Angel store for it not to work. A ‘child safety’ product fundamentally needs to provide the service it advertises. #incompetent #charlatans

@TheAlanColeShow @OllyNewport @VodafoneUK Ah paying for a phone too! Shit out of luck mate :( always a bum deal getting a phone on contract 😥

@OllyNewport @TheAlanColeShow @VodafoneUK I got 2 months left of Vodafone before I can drop the useless network for head over to Three, I hope hope they still have that deal on then :)

@VodafoneUK Thanks Ray. I’ve spoken to three of your consultants already who have changed my internet channel, it works for a bit, but then slows down again. It’s very frustrating!

Hey @VodafoneUK / got my new broadband installed. Realistic speed is 7Mbit/sec. Your advertised 70Mbit/sec "sync" speed is irrelevant and is classic mis selling. @ASA_UK as a 15 year Vodafone customer I am truly #Disappointed #NeverVodafoneBroadband #missold

@VodafoneUK Don’t worry, I cancelled an upgrade. It took 40 mins to explain to your colleague over the phone the nature of my complaint - 40mins! My post here is clear & everyone understood what I posted apart from @VodafoneUK - go figure. I will NOT renew my contract. Thanks.

@VodafoneUK I have been let down by Vodaphone. My engineer visit was booked for 01/02 and I change this to 04/02 I waited in all day and no engineer arrived. Soonest I can get an engineer now is 14/02 UNACCEPTABLE. I want to cancel my contract.

Arghhhhh @VodafoneUK you are so frustrating!! 😤 Was offered extra 100GB data last week, texted as requested to take up offer but it wasn't applied & now I've run out as I assumed it was there!! Your call handler said there were issues with this offer & there had been many calls!

@K89BPA @VodafoneUK Thanks. It’s more the way it is communicated and the outrageous charges for comparable data plans - as well as misleading advertisements that claim “never spend more than £30 a month”

@VodafoneUK your customer service is horrible, you take advantage of existing customers loyalty. You customer service is to serve you and not your customers. Upgrading with you is painful #horriblecustomerservice

@BenjiBoyW @VodafoneUK Day three without broadband. Engineer out. No problems. But there could be problem with the hub they sent. Apparently. *could*

Here's a good example of "surprise & delight": you're an ISP and a client moves home & wants to keep you as their provider. You tell them the service will be up in the new house on x date and u make it available at 6 am, NOT at 11pm on that day. Hint hint @VodafoneUK

@virginmedia I get a more reliable service from my mobile provider @VodafoneUK than I do from your cable service which requires constant rebooting throughout the day

@VodafoneUK For a communications company taking 7 hours to reply is a disgrace - shockingly poor customer service from @VodafoneUK again - I needed the internet to work this morning & this is too late 😡

@Wandsworth3 @VodafoneUK This is the first disruption I’ve had - but it would have been nice to have had some communication from them. Their social media account needs to be far more proactive. I fixed the problem by fiddling around with my DNS settings.

@VodafoneUK time to reach out to social media as response from Vodafone is poor and need to result to reaching out to directors.

@VodafoneUK really bad service from Vodafone. Especially from a business point. Have contacted Vodafone on serval occasions to even get hold of their team in Spain and impossible to get someone in English. Still waiting to hear back after countless emails.

@VodafoneUK I've asked for my PAC code FOUR times and your customer service agent isn't giving it to me

@VodafoneUK HELP. HELP HELP.

@VodafoneUK Wish I was a Vodafone customer! #VeryMeRewards

@VodafoneUK customer service in your crystal peaks store is awful. Stood waiting with 4 other customers while the staff chat about their favourite tv programs and caravans with customers. No urgency.

@VodafoneUK been to your shops. Dealt with half of Asia on your phone lines. Done Live chat till the cows come home. NOTHING. NADA. It’s shockingly bad. HELP

@VodafoneUK right Vodafone. Getting properly pissed off with you not being able to do your job. Heading 3 weeks now with a new phone and Apple Watch with seemingly no one in your company with the wit to connect to your network. Probably now over 20 hours spent on phone! Help

Really bad service from @VodafoneUK. Had a crossed line on my home phone for over a month now. Reported twice and still not fixed. Will be moving my account as soon as I can.

they can’t find me, 15 minutes later @VodafoneUK find me but there’s an error, if I pop into the shop with my id they’ll cancel it 😤 So I go in today, on my day off, wait 15+ mins to be served, only for him to take the phone, no id, ring customer services and leave me to it. /2