Vodafone Outage in Enfield Town, Greater London, England

@VodafoneUK I regret joining your service since yesterday my data hasn’t been working 😑👎🏽

After 8 years. I'm done with @VodafoneUK - not a very happy customer going into a store later on today to complain.

@VodafoneUK No Shit Sherlock... please stop repeating the same answer it’s pointless & irritating

@VodafoneUK Absolutely no point in being a long term loyal customer not to mention poor call centre staff who are often ill mannered & belligerent.

Don’t bother using @VodafoneUK customer service, it’s totally inadequate and no one bothers responding #CustomerService

@VodafoneUK it’s almost 28 mins and I haven’t been connected to an advisor to cancel my contract. This is ridiculous. I just want to give me 30 days notice + PAC code

@VodafoneUK special thanks to the “Tech” team who managed to turn my issue from not being able to use data to not having a scrap of signal now either...

@VodafoneUK has inefficient support system. And with top up system incompatible with US credit card.

.@VodafoneUK signal at Paddington is dire today.

@VodafoneUK They don’t use social media. But we have heard him make several long calls (45 mins or more) over the past few weeks trying to sort this. And then apparently to whisper after he told them he had hearing difficulties. Appalling. I’m sure you can track it down.

Listening to my poor work colleague talking to the brick wall of @VodafoneUK customer service. Literally hours of obstruction for their (admitted) billing error and now it seems they’re mocking his hearing disability @MartinSLewis #servicefail

@VodafoneUK Internet has been down since 1am

Shocking customer service from @VodafoneUK. Number ported to a cancelled contract, despite assurances the transfer was cancelled. Manager ‘refused’ to talk to us to try & resolve it. Left with no phone & having lost a phone number lots of old contacts have

@VodafoneUK the worst customer service I have ever experienced. Avoid like the plague

@VodafoneUK Have spoken to @one.com you want to charge me for an early upgrade. Even though the product I have isn’t fit for purpose. I’ve been a customer of @Vodafoneuk for nearly 20 years. Disgraceful I will wait until my contract is up terminate it and take my business elsewhere

@VodafoneUK Still not sorted Stephen. @VodafoneUK at this rate are going to loose a customer who has been with them for nearly 20 years. I don’t understand the problem #vodafone #lackofcustomerservices

@VodafoneUK The Borehamwood store told me it had been discontinued for weeks and they had none in stock and obviously now would not , the purchase of this phone has been nothing but problems since Feb 20th . Continual lies from Vodaphone

@VodafoneUK Yes but my issue still hasn’t been resolved and I’m fairly confident it won’t be today despite a 50 minute phone call and assurances it would be.

@VodafoneUK Well Ryan I was told that when the black phone came back in stock I could exchange it , just been told Apple have discontinued the 7 .The store told me I can exchange it for the next model down at no extra charge , why is it never for the next model up !!!

Feels like @VodafoneUK network is dead (you won't be seeing this tweet until network is back up)

@VodafoneUK promised my internet would be 100% up and running by midnight. It isn't. No chat operators around to help... good start. How can I get this fixed asap.

OMFG @EE customer services, always going back on there word, will not help there long standing customers at all... my advice avoid this company at all cost! @VodafoneUK @tescomobile @3sGotTalent @TheSun @gmtvnz @contricks @BBCWatchdog @RomfordRecorder @MENnewsdesk @orange

Wow what absolutely rubbish customer service from Vodaphone , lied to twice about when Phone would be delivered and told hopefully I will now receive it 12 days after ordering it .Originally told it would be delivered next day !!!!! @VodafoneGroup @VodafoneUK

As usual poor service from @VodafoneUK So poor that a customer service manager told me to make a complaint in writing about Vodafone for not changing my upgrade phone even when I am in the time periodto do so

Ain't it great when you have a complaint but you get ignored by the company involved #Vodafone @VodafoneUK I WANT MY PUK NUMBER I'm done with you lot and you ignoring me cause I want to state some issues that's YOUR fault

Hey @ThreeUK just to add to your #HumbeBrag campaign about being the best network... I switched to @VodafoneUK after having spent one week in US without internet because an issue or yours. ...that you solved when I left.

@bt_uk Vodafone, @VodafoneUK who pay #BT for service 2 my line, have said your ops wd come 2 days ago. No show- now tomorrow #tomorrowspaperstoday

@VodafoneUK @tclmoveuk appalled to have bought my daughter TCL watch & after two visits and two hours at the Angel store for it not to work. A ‘child safety’ product fundamentally needs to provide the service it advertises. #incompetent #charlatans

@TheAlanColeShow @OllyNewport @VodafoneUK Ah paying for a phone too! Shit out of luck mate :( always a bum deal getting a phone on contract 😥

@OllyNewport @TheAlanColeShow @VodafoneUK I got 2 months left of Vodafone before I can drop the useless network for head over to Three, I hope hope they still have that deal on then :)

@VodafoneUK Thanks Ray. I’ve spoken to three of your consultants already who have changed my internet channel, it works for a bit, but then slows down again. It’s very frustrating!

Hey @VodafoneUK / got my new broadband installed. Realistic speed is 7Mbit/sec. Your advertised 70Mbit/sec "sync" speed is irrelevant and is classic mis selling. @ASA_UK as a 15 year Vodafone customer I am truly #Disappointed #NeverVodafoneBroadband #missold

@VodafoneUK Don’t worry, I cancelled an upgrade. It took 40 mins to explain to your colleague over the phone the nature of my complaint - 40mins! My post here is clear & everyone understood what I posted apart from @VodafoneUK - go figure. I will NOT renew my contract. Thanks.

Arghhhhh @VodafoneUK you are so frustrating!! 😤 Was offered extra 100GB data last week, texted as requested to take up offer but it wasn't applied & now I've run out as I assumed it was there!! Your call handler said there were issues with this offer & there had been many calls!

@K89BPA @VodafoneUK Thanks. It’s more the way it is communicated and the outrageous charges for comparable data plans - as well as misleading advertisements that claim “never spend more than £30 a month”

@BenjiBoyW @VodafoneUK Day three without broadband. Engineer out. No problems. But there could be problem with the hub they sent. Apparently. *could*

Here's a good example of "surprise & delight": you're an ISP and a client moves home & wants to keep you as their provider. You tell them the service will be up in the new house on x date and u make it available at 6 am, NOT at 11pm on that day. Hint hint @VodafoneUK

@VodafoneUK For a communications company taking 7 hours to reply is a disgrace - shockingly poor customer service from @VodafoneUK again - I needed the internet to work this morning & this is too late 😡

@Tom_Whi @VodafoneUK Super cool fix thank you. For broadband issues, login to your router at 192.168.1.1, select expert mode and under internet you can manually configure DNS as Tom suggests.

@VodafoneUK @Charlie1510 You say that but it's still not working for me and lots of others it seems!

@barndog220185 @VodafoneUK @HighHeeledBunny Still not working for me. None of the fixes that people have mentioned work either.

Thank you to @cliffo88 - this fix seems to work for #VodafoneFail broadband today - one twitter user more helpful than anyone at @VodafoneUK 😡

@VodafoneUK Have already sent responses to you and on call (having spent more than 45 mins on different support options without any indication of what's going on).

Wow. @VodafoneUK mobile service/signal just jumped to @TheO2 for like a minute

@VodafoneUK hello, 4g at n16 8rw is not working. Can’t open any internet pages

@Ofcom this can not be allowed to continue. Fundamentally broken master process list, poor practice is rife with staff who contradict each other - and I spend a considerable amount p.a !! #help #stilldisconnected @VodafoneUK

Utterly appalled @VodafoneGroup @VodafoneUK handing of my complaint. Disgraceful & incompetent. #shambolic #poorservice #itsthecustomersfault

@VodafoneUK @VodafoneUK #VeryMeRewards - to get back out there running, get back in the gym and eat well to get my blood pressure back down to a safe number.

@VodafoneUK #VeryMeRewards - to get back out there running, get back in the gym and eat well to get my blood pressure back down to a safe number.

@VodafoneUK you services are terrible.This morning i ‘tried to pay my bill’ using the automatic service. After i had finished entering my details the phone went dead. This happened 2 times. Afterwards i checked my bank account to find that 2 payments of the (part 1)

@VodafoneUK I know you can’t control who comes into the store looking for pay as you go/contract phones... but you can control customer service. For the sales guy in your Basingstoke store to lose interest in an issue because he’s not going to be earning commission is irrelevant

@EE your customer service is appalling. 22 years of loyalty over £14k spent and yet you refuse to resolve my issue. #CustomerService #fail #poor I’m off to @VodafoneUK #eeyougotitwrong #CustomerFeedback

@PROJ3CTGD @VodafoneUK @O2 @ThreeUK @EE Im @EE but i give em this they bring new phone within 24 hours..brilliant service 10/10 😊😂

@VodafoneUK have the worst customer service of any company I have done business with. I would not recommend to an enemy nevermind family or friends.

DO NOT GO WITH @VodafoneUK BROADBAND!! After 12 months of dealing with complaint with poor service and awful connection. I get told #vodafone won’t do anything. Cause “they can’t see a problem” &. “ it’s my problem”.

@O2 @ShaunJo21473309 I dont get why @Ofcom cant just look at @o2 twitter for evidence of customer dissatisfaction. @o2 knows ignoring @ofcom and the ombudsman is enough to get them to leave alone. @ThreeUK @CPWTweets @EE @VodafoneUK

@O2 @iamnotanicola Always worth checking @VodafoneUK @ThreeUK and @EE, @CPWTweets too. @o2 are cheap because they skimp on customer service! Font be fooled with the sweet nothings from the social media team! Always collect from store too! @o2 couriers pinch deliveries

@VodafoneUK I have complained about the same issue around 5 times and it STILL hasn't been fixed

I’ve made a call to @VodafoneUK Customer Service on the 10th of April. Been assured that they will respond to my query within 2 working days. I’ve emailed them now twice since then with no answer as of yet! Very poor and disappointing service!!!

@VodafoneUK Yes she has but it should not take almost an hour to get it. It was totally unacceptable. I am considering moving to another provider because of the lack of customer care shown to her.