Vodafone Outage in Enfield Town, Greater London, England

@VodafoneUK your customer service and retention is going bad to worse. Leaving you soon to find a provider that cares about what customer wants.

@VodafoneUK Thanks. It’s been such torture on @ThreeUK that I need to at least have an escape route if the situation is no better with you guys. Although im not sure any network could be quite as gut wrenchingly awful as they are.

@VodafoneUK I know that. The issue is that I’m not using my phone any differently to how I normally would and the data is just constantly dropping. I used to have at least 3-4gb left toward the end of the month and now I’m lucky if my 16gb lasts at all.

As usually, the fuckery from @VodafoneUK has no end Promised a refund for roaming charges as the service in India was shit, but now won't stand by their promise Seriously need to move my loyalty somewhere else

@VodafoneUK I have DM'd you regarding my poor service. Please could you get back to me. Thanks

@VodafoneUK experience that I totally regret. They haven’t changed or improve at all. In fact they’re getting worse. With incomplete unfriendly lying staff. That’s there just to lie and deceive you as a customer.

@VodafoneUK After nearly 10 years and thousands of money and stress spent by being a customer of this company. I decided to leave. And one moment of weakness decision I returned 3 months ago. And I can tell you Hans on heart that I wish I haven’t. Because it’s a completely awful

@VodafoneUK unbelievably difficult customer service. I have been with you for years, and recently signed up for your broadband. I recently saw your bb offer for existing customers at £21. I asked to be put on this offer and am being forced to cancel my current contract #confused

@VodafoneUK Postcode won't help when I'm on a train I'm afraid 😂 just an observation

Hi @VodafoneUK, I’m a home broadband customer on Superfast 2 package. Recently been having issues, my connection would drop around 9/10pm then would come back on 1/2am. Happened few days in a row. Got in contact and booked Openreach engineer. Found no issues on my line.

Hey @VodafoneUK is there problem with 4G Can't seem to get online my location London Victoria Park

@VodafoneUK I have a technical issue regarding WiFi calling notifications on my Huawei P20 Lite. Can I DM you.

@VodafoneUK And despite my calls to customer services Maria didn’t back down and I stormed out of the store. I think it’s ridiculous that you charge for an on the spot repair but to have done for free I’d have to be separated from my phone for 10 days. I’ve had my contract for

@VodafoneUK I upgraded my handset in July 2018 to an iPhone X. The battery started loosing capacity few weeks ago and today I called customer services and asked if I could make an appointment in the Westfield store to have it replaced. The ******* the phone was helpful.

@h4n_s0lo @lisa_a_dams @VodafoneUK Bbz text me the problem and I’ll get it sorted on priority

.@VodafoneUK nothing like having no internet ... + Wasting an hour of my life yesterday.. then being promised engineer calls within 24 hr.. but silence & internet is terrible despite fact I pay for 20 gb a month #badservice

@VodafoneUK literally makes no sense to me... I can get my daughter a better deal on Vodafone by NOT buying frm Vodafone... Despite the fact that the 1st person who answered my call made a song & dance about my being SUCH a loyal customer and giving me the best deal possible...

@VodafoneUK #badcustomerservice started with 3 contracts down to 2 - losing the will to live - your contact us methods don’t work! Why wait until we have left before loyalty kicks in #TooLate

@VodafoneUK I’ve spent an hour trying to get to Wood Green only to find out they have no replacement phones. Such poor service.

@VodafoneUK You know I can see you replying to other people. I'm now at day 3 of being ignored and not helped. Still no service.

Am now flying home. Which means my agency is going to be calling me looking to book me for shifts. Which they can't do if my phone service does work. So at this point @VodafoneUK **** up goes from dangerous and inconvenient to actually costing me money.

So I'm now reaching the end of day 3 with no phone service cos @VodafoneUK can't seem to fix whatever they've done to switch off my service. Had to navigate London with a paper map, no one has been able to get hold of me off Twitter/Facebook.

@VodafoneUK That’s Shu but it’s a terrible service. I’ve called 191 and haven’t once been able to get through to an advisor. Could someone please call me because I’ve called 191 and 56677 multiple times already today with no luck. I just want to pay my bill.

@VodafoneUK I’m trying, and have tried since this morning, to pay my phone bill so it doesn’t affect my service but they system has been down all day. Please advise

@VodafoneUK since yesterday having internet issue !!!!!!

@VodafoneUK Your network is slow and have full signal in Canary Wharf.

@VodafoneGroup truly shit ! Waiting over 20 hours for 2gb of extra data , 3 calls/chats and still they can’t load it. @VodafoneUK

I am so fricking done with @VodafoneUK I have 3 contracts with. I have recommended them to people and on one contract I have had issue after issue. This customer service person is the rudest of the lot!

@VodafoneUK is becoming one of the most unreliable network in London. I called customer service yesterday to complain about network issue at London Victoria are til now NO solution. Thinking of leaving them. I can't use my mobile data inside the building

As usual shit service from @VodafoneUK Got an upgrade in Jan that is faulty Taking 6 months to change for a like for like Now the phone is no longer available Speak to customer services 4x & nothing This is why you have the worst customer service reputation Sort it out

@VodafoneUK customer service right now 😱😡👎🏾, although the staff in the Covent Garden store are 👍🏾

@VodafoneUK hi, you have a problem with the alarm on your High Holborn, London store and have done for a week now (constantly going off). As a resident of the area, it is really f**king annoying, so if you could sort it out that would be so great.

Kinda reeling from a very bad encounter with a @VodafoneUK, online help person wondering if I should bother with Round 2 or just cry 😭

@VModifiedMind @benwood @EE @VodafoneUK @ThreeUK @O2 Albeit using half rate codec for voice. Sounded pretty awful.

@VodafoneUK your internet around kings x station in #London is shockingly slow. To the point had to result in using my @EE work phone.

@VodafoneUK Unbelievably bad service from your assistants on chat.

Have to use my O2 hotspot as @VodafoneUK data is now so poor 😖

@VodafoneUK I was asked to visit a Vodafone store and I did and they said they can't do anything... @VodafoneUK you never fail to disappoint with your services. Be it India or UK..

@EE Hello EE. I am desperate to move from @VodafoneUK as after 4 weeks they still can’t connect my Apple Watch series 4 to a data plan! Can you help. I have been a client of theirs for over 10 years. @Apple your product is being compromised by your contract with @VodafoneUK.

@VodafoneUK @SamsungUK I would not trust Vodafone with a 5G connection! They are still to connect my Apple Watch series 4 data plan and it’s been 4 weeks. @Apple their handling of new technology is pretty poor and I don’t think their infrastructure is set up with the client in mind!!

@VodafoneUK having serious issues with my account / billing, and your online help is getting me nowhere. Can you give me access to a direct line or even better somewhere I can make an appointment in a shop to discuss with someone able to resolve. Thanks

@VodafoneGroup @VodafoneUK . Quite simply the worst customer relations department I have had the misfortune to deal with. Call after call since February! If I hear the word escalate one more time I will scream!! Useless beyond words.

WTAF @vodafoneuk: I’m porting a number from Vodafone to, errr, Vodafone and I’ve now been without service for over 24 hours.

I know that there is probably a great design team in place, but @VodafoneUK is the worst experience for a leading company I ever had. 1

Oh @VodafoneUK you really do crack me up - after all the fines and still your customer service is shit

@VodafoneUK I regret joining your service since yesterday my data hasn’t been working 😑👎🏽

After 8 years. I'm done with @VodafoneUK - not a very happy customer going into a store later on today to complain.

@VodafoneUK No Shit Sherlock... please stop repeating the same answer it’s pointless & irritating

@VodafoneUK Absolutely no point in being a long term loyal customer not to mention poor call centre staff who are often ill mannered & belligerent.

Don’t bother using @VodafoneUK customer service, it’s totally inadequate and no one bothers responding #CustomerService

Absolutely shoddy service from @VodafoneUK Tavern Street Store. Was told last evening that the @SamsungMobile S10 black would be made available (stock discrepancy sorted out by this morning 10:30 am). But nothing was done. Asked the chap to speak to their tech support who..

@VodafoneUK I can’t believe how bad you are at communicating with new customers - awful absolutely awful. All I want is broadband been waiting and waiting and all I get from customer services is lies :)

Dear @idea and @VodafoneUK ,@VodaFoneIND I am from state uttarakhand from champawat reetha sahib, last six months your service is very poor,, we have many problems in our area, last six days your network is out of work, please do something for your better future, please

Tweeted about @VodafoneUK being useless and they were straight on to DM offering help. Then took three days to respond to my DM. Utterly, spectacularly useless.

@VodafoneUK hello, I pressed the WPS button and it has disabled the wifi capability of it, please help!

@neeleshmisra @VodafoneIN @VodafoneUK @VodafoneGroup @TRAI SirJi, no need to approach lawyer, just talk to their nodal officer (not to any othr official, as they'll try to convince u that u used those servics) if still the issue is not resolved, go to nearest consumer forum, they'll get it sorted. No lawyer required (in most cases)

@VodafoneUK @VodafoneUK Vodafone had now started a new business where they give number to some XX collection company these guys threaten you make sure you pay the bill and one RM(from Vodafone) sits at their center to support. Putting a legal case against you guys.

@Vodacom @Vodacom111 @VodacomRugga @VodacomSoccer @VodafoneUK Vodacom: Vodacom: Service request SR190915-697485 created . Lack of service is a joke. #fibre #paarl #services #CustomerExperience

@VodafoneUK customer service absolutely brutal, been spun nothing but a web of lies 😂

It’s literally gone from “I highly doubt it’s your phone” and being told over the past 2 days it’s your fault, to being told your rep never said that and he meant something else, @VodafoneUK