Vodafone Outage in St Albans, Hertfordshire, England

@VodafoneUK I was asked to visit a Vodafone store and I did and they said they can't do anything... @VodafoneUK you never fail to disappoint with your services. Be it India or UK..

@EE Hello EE. I am desperate to move from @VodafoneUK as after 4 weeks they still can’t connect my Apple Watch series 4 to a data plan! Can you help. I have been a client of theirs for over 10 years. @Apple your product is being compromised by your contract with @VodafoneUK.

@VodafoneUK @SamsungUK I would not trust Vodafone with a 5G connection! They are still to connect my Apple Watch series 4 data plan and it’s been 4 weeks. @Apple their handling of new technology is pretty poor and I don’t think their infrastructure is set up with the client in mind!!

@VodafoneGroup @VodafoneUK . Quite simply the worst customer relations department I have had the misfortune to deal with. Call after call since February! If I hear the word escalate one more time I will scream!! Useless beyond words.

@VodafoneUK I’m aware of the speed excuse but the reception is poor for the whole journey even when the train is stationary. It’s about time this problem was sorted out. With regard to WiFi - it’s not secure to use public WiFi - hence it’s not used.

WTAF @vodafoneuk: I’m porting a number from Vodafone to, errr, Vodafone and I’ve now been without service for over 24 hours.

After 8 years. I'm done with @VodafoneUK - not a very happy customer going into a store later on today to complain.

Don’t bother using @VodafoneUK customer service, it’s totally inadequate and no one bothers responding #CustomerService

Shocking customer service from @VodafoneUK 👎🏻👎🏻👎🏻

@VodafoneUK special thanks to the “Tech” team who managed to turn my issue from not being able to use data to not having a scrap of signal now either...

@VodafoneUK has inefficient support system. And with top up system incompatible with US credit card.

Listening to my poor work colleague talking to the brick wall of @VodafoneUK customer service. Literally hours of obstruction for their (admitted) billing error and now it seems they’re mocking his hearing disability @MartinSLewis #servicefail

@VodafoneUK the worst customer service I have ever experienced. Avoid like the plague

@VodafoneUK Have spoken to @one.com you want to charge me for an early upgrade. Even though the product I have isn’t fit for purpose. I’ve been a customer of @Vodafoneuk for nearly 20 years. Disgraceful I will wait until my contract is up terminate it and take my business elsewhere

@VodafoneUK Still not sorted Stephen. @VodafoneUK at this rate are going to loose a customer who has been with them for nearly 20 years. I don’t understand the problem #vodafone #lackofcustomerservices

@VodafoneUK The Borehamwood store told me it had been discontinued for weeks and they had none in stock and obviously now would not , the purchase of this phone has been nothing but problems since Feb 20th . Continual lies from Vodaphone

@VodafoneUK Yes but my issue still hasn’t been resolved and I’m fairly confident it won’t be today despite a 50 minute phone call and assurances it would be.

@VodafoneUK Well Ryan I was told that when the black phone came back in stock I could exchange it , just been told Apple have discontinued the 7 .The store told me I can exchange it for the next model down at no extra charge , why is it never for the next model up !!!

Feels like @VodafoneUK network is dead (you won't be seeing this tweet until network is back up)

@VodafoneUK I was just about to have a grumble, but my service has returned.

@VodafoneUK Chat help permanently busy, on hold for over an hour to report fault with home broadband please can someone get in touch

@BenjiBoyW @VodafoneUK Day three without broadband. Engineer out. No problems. But there could be problem with the hub they sent. Apparently. *could*

@VodafoneUK @Charlie1510 You say that but it's still not working for me and lots of others it seems!

@barndog220185 @VodafoneUK @HighHeeledBunny Still not working for me. None of the fixes that people have mentioned work either.

@VodafoneUK I chatted to them yesterday and they weren’t interested in keeping a loyal customer.

@VodafoneUK Average rated network and was warned off joining them, but not had an issue with them, cheap as chips, an easy to use app and customer service that actually helped me get a better deal on their upgrade! Thanks @iDMobileIreland

@VodafoneUK I’ve been a loyal customer for many years but you won’t match deals I can get from your competitors. Seems like you’re happy to lose loyal customers.

Abysmal service from @VodafoneUK. Can’t wait to switch to a better provider!

@VodafoneUK you services are terrible.This morning i ‘tried to pay my bill’ using the automatic service. After i had finished entering my details the phone went dead. This happened 2 times. Afterwards i checked my bank account to find that 2 payments of the (part 1)

@VodafoneUK you are one of the best network providers I have been with. 10 years and the service has always been good but my contract is due to expire & I can't afford the current price so I will be switching. Keep up the good work 👍

@VodafoneUK #VeryMeRewards @VodafoneUK My resolution is to cut down on alcohol and cigarettes and eat more healthy. It's hard but am sticking to it so. Happy New Year All.

As if calling customer services and being put on hold isn’t frustratingly dire already, @VodafoneUK’s hold music takes the biscuit for making the experience so much more painful 😖😭😭 #monotonous #unbearable #sadcountrysongs #pleasemakeitstop

@VodafoneUK @VodafoneGroup Shameful customer service from both the store and the telephone call centre. No help whatsoever and a whole load of excuses and foboffs! Disappointed but ultimately not surprised!!

@VodafoneUK your customer service is lower than a snakes belly

First week at @VodafoneUK and they credited me £47 due to their awful #CustomerService still have no service in @AppleSupport #Watch after 5 days. Tech support defines the issue with the extremely tech term: “got blocked” and they had to escalate it further #ridiculous

@MrKamara They won’t announce it yet but they’re also the first network to get on that 5G LTE too #sooncome @VodafoneUK 👀

@VodafoneUK Disgrace! List of errors with them a mile long over last 2 years. Now they have the audacity to charge late fee as I couldnt get through to pay my bill last month for 5 DAYS ON THE TROT! Their error & they wont remove it. Well Im not paying it! Zero customer service!

@VodafoneUK Worst company ever! Half an hour on the phone to them & they refuse to remove the £5 late fee I was charged because I COULDN'T GET THROUGH FOR 5 CONSECUTIVE DAYS to pay them! So yet another problem to add to the list with them. Well I'm not paying it! Total disgrace!

@VodafoneUK @O2 I am at my wits end. Been a Vodafone customer for 25 years and ported a number to O2, because Vodafone let us down. I am still a Vodafone customer. I can’t now phone my sick wife at home on o2. Neither Vodafone or o2 are helping. Both the others fault. Disgusted.

I see no one @VodafoneUK thinks a customer’s concern is good enough to be responded to...but collecting payment for a service which is not 💯% is great right Vodafone 😡 Thank you very much.

Dear @VodafoneUK I’m having the single worst, staggeringly incompetent and massively time-wasting service experience of my adult life. I’d appreciate it if someone could help me resolve things before I cancel my order and stop being a customer forever. Thanks

@PeterCooperArt @VodafoneUK I am counting down the days to leave. Their call centre gang are amazing and so understanding, but I just can’t handle their awful system failures anymore. Makes me furious!!

I’ve been with @VodafoneUK since April 2017 and have spoken to the loveliest, most patient call centre people ever, at least once every two months. Because #Vodafone are a terrible company who mess up my data cap CONTINUOUSLY. Do not fall for their deals. 😡

@VodafoneUK Never had a problem with @VodafoneUK but why don't you do something for you existing customers this black Friday. Far better deal than I'm currently on for my 9 month old Mate 10 Pro.😡😡

@VodafoneUK This is getting boring now as I have at least 3 times before! Rather than delay, why not sort my issue...

@VodafoneUK I have been told by my broadband supplier that you own the infrastructure that my network is connected to. My post code is Ha1. My broadband has been down since Tuesday last week. This is a shambles. When will it be fixed!!! Core team has made it clear to edge team

Great service from @VodafoneUK. Switched me from paying £55 pm for 6gb data to £17.50 pm for 20gb. #thanks

@VodafoneUK so disappointed with your nuisance call dept. Shocking response time this week into an urgent criminal investigation. Pls urgently respond & support a customer.

@VodafoneUK this company told me 4 individual lies, 5 broken call promises and two lies by email in just 24 hours! Most unethical company I have ever dealt with!

@VodafoneUK You missed the point completely. I passed the EE credit check and now you have lost one possible customer, who will never recommend #Vodafone to anyone.

@VodafoneUK Also I was in Farnborough this morning, had a look around the fully functioning store 191 said had shut down for building work. So we didn't need to cancel my order after all. At this point I think we're done.

@VodafoneUK absolute liars. Sent my phone off 3 times for repair and issue has come back. In store at Canary Wharf guaranteed me a brand new phone if it happened again. In store (Nico) is now saying he didn’t say that and can’t help me.

@VodafoneUK are actually the worst phone company ever there customer service is appalling

Absolutely disgusted at @CPWTweets #blackburn misselling my aunt a 24 mth contract with @VodafoneUK when she only went in for a new phone battery thats £28 coming out of her pension that she cant afford and no cooling off period to cancel it for her

@VodafoneUK Additionally, I was told by the final rep I spoke with that none of the people I spoke with previously should have passed DPA with me so now I’m concerned that there has been a DPA breach of some kind. #concerned #DPA #awful #vodafone

@VodafoneUK 3/3 after I was passed to pillar to post, I was suddenly unable to pass DPA as VF have incorrect details for me. I’ve been to a store previously to fix this and had to go AGAIN this weekend to sort it. This aswel as the very argumentative rep I spoke too has made me very unhappy.

@VodafoneUK 2/3 I chased this up on Tuesday and again was told that it would be escalated to a manager and that I would receive a text that night. Again nothing. I received a call on Thursday from VF asking if I want an additional contract because I’m a “valued customer”.

@VodafoneUK I was asked to visit a Vodafone store and I did and they said they can't do anything... @VodafoneUK you never fail to disappoint with your services. Be it India or UK..

@VodafoneUK 1/3 I have sent a complaint. Long story short, I used the chat service to inform Vodafone that I am struggling to cover the cost of my contract and was informed I would receive a text within 24hrs from a manager with a possible resolution. I did not receive any such text.

@VodafoneUK @VodafoneIN @VodafoneGhana @VodafoneGroup @VodafoneQatar @vodafoneNZ Dear Mark @VodafoneUK it's just to spread the wrost service of @VodafoneIN world wide so twitting to aware all Vodafone customers.