Vodafone Outage in St Albans, Hertfordshire, England

If we only learn one thing from lockdown it’s how awful the UK broadband network is. Rare to see an interview on TV or do an online meeting without some sort of glitch or hang-up! @bt_uk @TalkTalk @virginmedia @VodafoneUK @SkyUK (top 5 UK providers)

@VodafoneUK I understand you’re busy. But I’ve now been waiting for nearly 2hours for someone to respond.I’ve no internet Connection all morning.Vodafone is shockingly bad.

@VodafoneUK my internet has been off all morning.Been having problems a lot.Still waiting for a reply to my messages since yesterday!

@VodafoneUK Thank you so much. Mum has even worked out how to fix the SIM card in!

@VodafoneUK Day 5 of trying to sort out a simple problem. At least 5 hours on hold. FINALLY get through to your technical team then the call goes dead ...nobody has called back! Appreciate less staff on but please can you assist so I can work and earn some money! @VodafoneGroup

Just spent 3 hours on hold with @VodafoneUK . Awful experience

@VodafoneUK broadband not working se14. Please, I can't survive the lockdown without memes.

@VodafoneUK No, just leave my Twitter you cockroach. We are sick of you, worst customer's service and worst company ever. I am pretty sure this can go to court for abusing us, we are nothing to you, yet I know many disappointed people, and yet we went with you, sadly.

@VodafoneUK We went to you everyday for a week. We are just going to cancel this joke of yours, no wonder why you disappeared from France...

Incredibly frustrating customer service experience with @VodafoneUK London Victoria. Upgraded phone yesterday over the phone, was told that it would be waiting for me in store today.... apparently It’s not available. The phone is in stock in store, but 1/2

Kudos to @VodafoneUK for their new customer service strategy: you can’t cancel if we keep you on hold #genius #wastedsundays

@VodafoneUK worse service in the country amazing how device was getting fixed now it isn’t amazing don’t worry only a few months left on the contract I won’t be renewing! #messers

@thenicolabryant @VodafoneUK I'm so sorry that you are having problems with Vodafone Nicola. I hope they fix the problem soon

@VodafoneUK think it’s really ridiculous that I did an over the phone upgrade and have been without service for 2 days!! Your text says it will only take a couple of hours, I have lost so much business not being able to receive calls 😡

@DEANHDAVID @VodafoneUK The other option is Virgin but everyone I know who has been with them has had a bad experience. Been very impressed with Vodafone so far

@VodafoneUK your customer service is appalling. So much for looking after your customers #awful

Nearly 4 days without service with @VodafoneUK now. What a joke. No-one responding on Twitter and no one from customer relations, technical or the transfer of ownership have been in contact. If you’re not providing services to your customers you’re in breach of contract.

@a_phill21 @VodafoneUK Im so jealous! Can’t believe I’m paying so much money and they can’t even provide the service I signed up for. Disgraceful

Top recommendation - never get a contract with @VodafoneUK I was without service for over 48 hours last week and they only returned it after I stayed on phone for over 90 mins.. and now they have dropped my service AGAIN without warning !! Avoid at all costs 🚨

@VodafoneUK hi, I’ve been without data for 48hrs now despite full signal and doing all resets advised. I dm’d 24 hours ago. Nothing. Please sort it out.

@VodafoneUK problems with cityfibre broadband this afternoon, landlines not working, just a nasty screech instead of dial tone.

@VodafoneUK VODAFONE UNABLE TO SETUP DIRECT DEBIT SUCCESSFULLY SINCE 29 MAY 2020 TILL TODAY 6TH JULY 2020. VODAFONE KEEP CUSTOMER TO RING MY BANK TO FIX THE PENDING DIRECT DEBIT SETUP BY VODAFONE. I HAVE BEEN WITH VODAFONE PRIOR 1995, GOT MY COMPANY PHONES ADDED IN 2003 STILL MISTAKES

@VodafoneUK my husband spent over 2hrs online chat got transferred 6 times! He did an order I'm June but apparently it cancelled right after we didn't know this expected new service installed today didn't happen. We leave our current provider 13th July

@VodafoneUK hi your online chat system is useless and I regret taking Vodafone home broadband. You have an Ancient customer services and it seems I’m dealing with a Stone Age company. @N5JFY it has been frustrating experience and your customer service is telling lies and covering

Hi @VodafoneUK is there problems in Lincolnshire area as I get low signal or no signal for last couple of days. Kind regards, Jessen.

@VodafoneUK @Damnyoureyes AJ still hasn’t responded to my DM regarding my problems... is this sort of reply just fake?

@VodafoneUK are there any broadband problems in IP14 tonight as we are getting very patchy internet.

@VodafoneUK Is it normal to lose phone service following a sim only upgrade? How long does it take for services to come back up? Thanks

@VodafoneUK hi, I've been talking to the team via dm about an NUC code that should take 10 days but after numerous requests has still not been provided a month on. You have now stopped responding. It shouldn't be this hard to get an NUC code. Horrendous customer service.

Absolute shocking service from @VodafoneUK was suppose to have an install 4 days ago, waited for 6 hours for No1 to turn up and no messages or call back to explain why!! Can someone get back to me as this is unacceptable