Vodafone Outage in St Albans, Hertfordshire, England

@VodafoneUK Thanks. It’s been such torture on @ThreeUK that I need to at least have an escape route if the situation is no better with you guys. Although im not sure any network could be quite as gut wrenchingly awful as they are.

@VodafoneUK I know that. The issue is that I’m not using my phone any differently to how I normally would and the data is just constantly dropping. I used to have at least 3-4gb left toward the end of the month and now I’m lucky if my 16gb lasts at all.

@VodafoneUK Postcode won't help when I'm on a train I'm afraid 😂 just an observation

Hi @VodafoneGroup @VodafoneUKdeals @VodafoneUK.... How have you been so successful at being so terrible for the past 72 days. You upgraded your systems and downgraded every element of your business. Can't even send email updates correctly. You should be embarrassed.

@VodafoneUK I’ve spent an hour trying to get to Wood Green only to find out they have no replacement phones. Such poor service.

@VodafoneUK I’m trying, and have tried since this morning, to pay my phone bill so it doesn’t affect my service but they system has been down all day. Please advise

@VodafoneUK is becoming one of the most unreliable network in London. I called customer service yesterday to complain about network issue at London Victoria are til now NO solution. Thinking of leaving them. I can't use my mobile data inside the building

@VodafoneUK customer service right now 😱😡👎🏾, although the staff in the Covent Garden store are 👍🏾

@VodafoneUK It's sorted. We're back. Got to admit you guys did great. If things go wrong, you get some nasty comments. However, your customer services gave me 50G of extra data so I could tether the laptop. Not ideal but hey ho. I can continue writing my blockbuster script. Good job 😁👍

@VodafoneUK are there connection issues in the Herts area. Literally nothing and I've resetter, pressed the Reconnection button on the broadband connectivity screen.

@raining_bows @VodafoneUK Same here! Such a bad service.

Kinda reeling from a very bad encounter with a @VodafoneUK, online help person wondering if I should bother with Round 2 or just cry 😭

@VModifiedMind @benwood @EE @VodafoneUK @ThreeUK @O2 Albeit using half rate codec for voice. Sounded pretty awful.

@VodafoneUK Unbelievably bad service from your assistants on chat.

@VodafoneUK I was asked to visit a Vodafone store and I did and they said they can't do anything... @VodafoneUK you never fail to disappoint with your services. Be it India or UK..

@EE Hello EE. I am desperate to move from @VodafoneUK as after 4 weeks they still can’t connect my Apple Watch series 4 to a data plan! Can you help. I have been a client of theirs for over 10 years. @Apple your product is being compromised by your contract with @VodafoneUK.

@VodafoneUK @SamsungUK I would not trust Vodafone with a 5G connection! They are still to connect my Apple Watch series 4 data plan and it’s been 4 weeks. @Apple their handling of new technology is pretty poor and I don’t think their infrastructure is set up with the client in mind!!

@VodafoneGroup @VodafoneUK . Quite simply the worst customer relations department I have had the misfortune to deal with. Call after call since February! If I hear the word escalate one more time I will scream!! Useless beyond words.

@VodafoneUK I’m aware of the speed excuse but the reception is poor for the whole journey even when the train is stationary. It’s about time this problem was sorted out. With regard to WiFi - it’s not secure to use public WiFi - hence it’s not used.

WTAF @vodafoneuk: I’m porting a number from Vodafone to, errr, Vodafone and I’ve now been without service for over 24 hours.

After 8 years. I'm done with @VodafoneUK - not a very happy customer going into a store later on today to complain.

Don’t bother using @VodafoneUK customer service, it’s totally inadequate and no one bothers responding #CustomerService

Shocking customer service from @VodafoneUK 👎🏻👎🏻👎🏻

@VodafoneUK special thanks to the “Tech” team who managed to turn my issue from not being able to use data to not having a scrap of signal now either...

@VodafoneUK has inefficient support system. And with top up system incompatible with US credit card.

Listening to my poor work colleague talking to the brick wall of @VodafoneUK customer service. Literally hours of obstruction for their (admitted) billing error and now it seems they’re mocking his hearing disability @MartinSLewis #servicefail

@VodafoneUK the worst customer service I have ever experienced. Avoid like the plague

@VodafoneUK Have spoken to @one.com you want to charge me for an early upgrade. Even though the product I have isn’t fit for purpose. I’ve been a customer of @Vodafoneuk for nearly 20 years. Disgraceful I will wait until my contract is up terminate it and take my business elsewhere

@VodafoneUK Still not sorted Stephen. @VodafoneUK at this rate are going to loose a customer who has been with them for nearly 20 years. I don’t understand the problem #vodafone #lackofcustomerservices

@VodafoneUK The Borehamwood store told me it had been discontinued for weeks and they had none in stock and obviously now would not , the purchase of this phone has been nothing but problems since Feb 20th . Continual lies from Vodaphone

@VodafoneUK Yes but my issue still hasn’t been resolved and I’m fairly confident it won’t be today despite a 50 minute phone call and assurances it would be.

@VodafoneUK Well Ryan I was told that when the black phone came back in stock I could exchange it , just been told Apple have discontinued the 7 .The store told me I can exchange it for the next model down at no extra charge , why is it never for the next model up !!!

Feels like @VodafoneUK network is dead (you won't be seeing this tweet until network is back up)

@VodafoneUK I was just about to have a grumble, but my service has returned.

@VodafoneUK Chat help permanently busy, on hold for over an hour to report fault with home broadband please can someone get in touch

@BenjiBoyW @VodafoneUK Day three without broadband. Engineer out. No problems. But there could be problem with the hub they sent. Apparently. *could*

@VodafoneUK @Charlie1510 You say that but it's still not working for me and lots of others it seems!

@barndog220185 @VodafoneUK @HighHeeledBunny Still not working for me. None of the fixes that people have mentioned work either.

@VodafoneUK I chatted to them yesterday and they weren’t interested in keeping a loyal customer.

@VodafoneUK Average rated network and was warned off joining them, but not had an issue with them, cheap as chips, an easy to use app and customer service that actually helped me get a better deal on their upgrade! Thanks @iDMobileIreland

@VodafoneUK I’ve been a loyal customer for many years but you won’t match deals I can get from your competitors. Seems like you’re happy to lose loyal customers.

Abysmal service from @VodafoneUK. Can’t wait to switch to a better provider!

@VodafoneUK you services are terrible.This morning i ‘tried to pay my bill’ using the automatic service. After i had finished entering my details the phone went dead. This happened 2 times. Afterwards i checked my bank account to find that 2 payments of the (part 1)

@VodafoneUK you are one of the best network providers I have been with. 10 years and the service has always been good but my contract is due to expire & I can't afford the current price so I will be switching. Keep up the good work 👍

@VodafoneUK #VeryMeRewards @VodafoneUK My resolution is to cut down on alcohol and cigarettes and eat more healthy. It's hard but am sticking to it so. Happy New Year All.

As if calling customer services and being put on hold isn’t frustratingly dire already, @VodafoneUK’s hold music takes the biscuit for making the experience so much more painful 😖😭😭 #monotonous #unbearable #sadcountrysongs #pleasemakeitstop

@VodafoneUK @VodafoneGroup Shameful customer service from both the store and the telephone call centre. No help whatsoever and a whole load of excuses and foboffs! Disappointed but ultimately not surprised!!

@VodafoneUK your customer service is lower than a snakes belly

First week at @VodafoneUK and they credited me £47 due to their awful #CustomerService still have no service in @AppleSupport #Watch after 5 days. Tech support defines the issue with the extremely tech term: “got blocked” and they had to escalate it further #ridiculous

@MrKamara They won’t announce it yet but they’re also the first network to get on that 5G LTE too #sooncome @VodafoneUK 👀

contd.. Very reluctantly called, after telling me that he had been trying to sort out the stock issue from 09:30 this morning. The phone on a 2 year contract with @VodafoneUK ends up over £1200 of business, yet SHODDY CUSTOMER SERVICE despite multiple visits.Shldve gone with @EE

@VodafoneUK I’ll choose to go with a better mobile provider, once my contract comes to an end! Can’t wait to leave @VodafoneUK. Looking forward to see what @EE @ThreeUK @tescomobile can offer and how professional they are and treat customers #vodafonearecrap

Absolutely shoddy service from @VodafoneUK Tavern Street Store. Was told last evening that the @SamsungMobile S10 black would be made available (stock discrepancy sorted out by this morning 10:30 am). But nothing was done. Asked the chap to speak to their tech support who..

@VodafoneUK I can’t believe how bad you are at communicating with new customers - awful absolutely awful. All I want is broadband been waiting and waiting and all I get from customer services is lies :)

Dear @idea and @VodafoneUK ,@VodaFoneIND I am from state uttarakhand from champawat reetha sahib, last six months your service is very poor,, we have many problems in our area, last six days your network is out of work, please do something for your better future, please

Tweeted about @VodafoneUK being useless and they were straight on to DM offering help. Then took three days to respond to my DM. Utterly, spectacularly useless.

@VodafoneUK hello, I pressed the WPS button and it has disabled the wifi capability of it, please help!

@neeleshmisra @VodafoneIN @VodafoneUK @VodafoneGroup @TRAI SirJi, no need to approach lawyer, just talk to their nodal officer (not to any othr official, as they'll try to convince u that u used those servics) if still the issue is not resolved, go to nearest consumer forum, they'll get it sorted. No lawyer required (in most cases)

@VodafoneUK @VodafoneUK Vodafone had now started a new business where they give number to some XX collection company these guys threaten you make sure you pay the bill and one RM(from Vodafone) sits at their center to support. Putting a legal case against you guys.

@Vodacom @Vodacom111 @VodacomRugga @VodacomSoccer @VodafoneUK Vodacom: Vodacom: Service request SR190915-697485 created . Lack of service is a joke. #fibre #paarl #services #CustomerExperience